Delivery Management Resume Sample
Iva Mosciski
44954 Friesen Club,
San Francisco,
CA
+1 (555) 364 3204
Work Experience
Delivery Management Manager
07/2016
-
PRESENT
Los Angeles, CA
- Collaborating with the TIS Account Management team to ensure proper prioritization across both IB and PB/WM
- Knowledge of enterprise infrastructure such as UNIX, Windows, Linux and Storage including virtual environments
- Strong leader who is results driven and who constantly raises the bar
- In support of the Head GCDS, oversees the management of the business unit’s headcount and finances, ensuring alignment with established guidelines and targets
- Drives timely, aligned delivery of standards and governance data management deliverables and services in support of our organization’s research pipeline
- Manages employee performance, career development, and organizational talent and succession planning
- Proactively engages with key customers and stakeholders on behalf of GCDS to recognize potential value-creating opportunities and to drive improvements in quality, efficiency, and productivity across the organization
- Keeps abreast of project management, clinical data standards, including regulatory requirement for clinical data standards, technology and clinical data management disciplines; actively engages in industry forums
- Leads and participates in organizational initiatives as assigned
Order & Delivery Management
11/2013
-
02/2016
San Francisco, CA
- Supports audits and inspections as required
- As a member of the GCDS Leadership Team, provides strategic and operational input into decisions impacting the direction and success of GCDS
- Own the ongoing interaction and communication with US headquarters to ensure the strategic alignment with overall Sabre’s business objectives and capitalize on growth opportunities in the region
- Define and Drive the Domain agenda and business plan for
- Build a business plan for the coming year and the next 3 years
- Lead PS representation with senior product management, Marketing, R&D and regional QBRs representing PS portfolio
- Achieve and exceed the internal Dell operational and ‘as sold’ financial targets for the portfolio of contracts
- Relevant Services Delivery experience or equivalent combination of education and work experience
- Experience in organizing and planning skills to effectively manage a team
Mobility Services Delivery Management Consultant
07/2008
-
10/2013
New York, NY
- Hardware Services knowledge
- Develop a thorough understanding of the application’s user interface, both from functional and business process standpoint, in order to train business analysts and airline revenue management analysts and also help in tool adoption into customer’s business processes
- Prior experience/knowledge on Forecasting and Optimization techniques
- Pricing & Revenue Management experience required
- Additional Airline experience, including reservations, fares & pricing, revenue accounting, finance and/or revenue management very helpful
- Understand the clients' system landscape and assist in solution reviews.
- Maintain strong business relationships and work collaboratively across the leadership team, ensuring alignment between business objectives and Managed Services priorities
- Work collaboratively to evolve the Managed Service offerings to provide greater value to customers
- Identify opportunities to wrap new and existing ecommerce solutions with services to increase the business value provided to customers
Education
National University - Redding Campus
2003 - 2008
Bachelor's Degree in Business Administration
Professional Skills
- Strong analytical skills and problem solving ability (able to demonstrate that in creation of Excel tables and charts, and Power Point decks)
- Demonstrated skills in sales activities involving large, strategic projects
- Excellent organizational, problem solving, leadership, written and verbal communication skills
- Strong project delivery or project management skills
- Creative individual with strong analytical and solution oriented skills
- Outstanding communication skills with customers, partners and peers
- Experience in managing/ working with global teams, experience in setting up new teams
How to write Delivery Management Resume
Delivery Management role is responsible for excel, english, analytical, leadership, security, finance, training, integration, database, purchasing.
To write great resume for delivery management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Management Resume
The section contact information is important in your delivery management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Management Resume
The section work experience is an essential part of your delivery management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Management resume experience can include:
- Preferable SAP HANA logic understanding and Excel VBA programming skills
- Proven capability to deliver strong transformational programs that deliver against near term targets while positioning the business for long term success
- Demonstrate an effective working relationship with the Account Director
- Effectively manage a portfolio of remote customers spanning multiple subsidiaries
- Candidates from a consulting background, with strong implementation experience would be advantageous
- A demonstrated ability to cooperate with a variety of people and achieve results
Education on a Delivery Management Resume
Make sure to make education a priority on your delivery management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Management Resume
When listing skills on your delivery management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery management skills:
- Good business understanding and analytic skills
- Previous experience working effectively in globally diverse teams (beneficial)
- Strong people management skills including consistent demonstration of Microsoft values
- Consistently manages areas of fiscal responsibility, staying within budget, and effectively managing resources. Focuses on engagement
- Strong understanding of regulatory delivery programs, ideally in Risk and Finance. Good understanding of risk and finance data and processes
- Proven experience in travel industry, including E2E workflow & common operations knowledge
List of Typical Experience For a Delivery Management Resume
1
Experience For Delivery Management Manager Resume
- Experience in the general usage of standard governance methods
- Holding yourself and others accountable for achieving results, that embody the principles of diversity and the Bank’s values
- Understanding of diverse markets across the Americas including client and competitors
- Being a player-coach driving a hands on approach with delivery teams when required
- Warehousing, storage, inventories
2
Experience For Order & Delivery Management Resume
- Following instructions and procedure
- Working with people in cross culture environment
- Analyzing and business acumen
- Growing Japan’s Delivery Director and SISA/SIDL communities
- Responsible for operational planning, including business requirements, project planning, organizing and negotiating the allocation of resources
3
Experience For Principal Delivery Management Resume
- Collaborates and engages with Marketing and Technology teams regarding product and technology direction and its impact on Delivery
- Drive MCS and Premier forecasting and compliance
- An understanding of the financial services industry (beneficial)
- Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
- Improve client and customer relationships working with Client Account and Account Management Team leadership
- Advanced level understanding of financial management practices as relate to projects and programs
4
Experience For Director Delivery Management Resume
- Deep understanding and application of various delivery methodologies
- Problem solving, risk management, stakeholder management, escalation management
- Drive active team participation on Community activities, Knowledge Management, IP re-use supporting a Collective Knowledge culture
- Comfortable in engaging on Manager / Director / Executive Level with Customer
- Drive knowledge sharing work-shops
- Analyze data, identify focus areas of opportunity and tell a story regarding outcomes
- Competency in analytical problem solving, customer/partner relationship management, and Microsoft products and technologies
- Thorough understanding of each functional area’s role and contribution to the development process
- Leads a consistent delivery excellence rhythm and ensures alignment with key internal stakeholders, including those in Sales and Operations
5
Experience For Mobility Services Delivery Management Consultant Resume
- Provide input into the sales processes, to enable the establishment of processes and policies and negotiation of favorable terms and agreements
- Advance knowlage of Microsoft Excel
- Appropriate domain expertise (beneficial)
- Use cutting-edge practices in Project Management, Product design, Requirement Analysis, Test Driven Development, Continuous Integration, Automation & Unit Testing in a software development environment
- Demonstrable in-depth experience in one of the following areas: OTT (Over-the-Top) delivery of video content; large scale web and mobile sites, native mobile applications, games consoles, and highly available core capabilities supporting online products, such as authentication, payment and video playback
- An awareness and appreciation of current development, design and QA tools and their usage
- Lead your team to assist customers to upgrade their current installed base, consume Windows as a Service and realize the power of the Azure platform
- Help our customers reimagine the way they operate their datacenters, manage mobile devices and create applications, and help them transform the way they collaborate, create content, and work in a mobile world. Lead with cloud-centric solutions and develop effective consumption plans
6
Experience For Director, Delivery Management Resume
- Computer skills in the scope of the programs necessary for working in the position
- Supports the integration of registration processes within the company’s identity management solution with focus on improving the operational environment, processes and procedures including data migration activities following the appropriate SOPs and instructions
- Japanese or Korean language skills preferable
- Drive active team participation on Community activities, Knowledge Management, IP creation and re-use supporting a Collective Knowledge culture by leveraging Services Foundational Principles (SFP) and Support vNext
- Drive Portfolio/Project Profitability, Forecast Accuracy, and Revenue Recognition, for consulting and premier contracts, and other financial and business metrics, as well as data accuracy
- Drive excellence in Site Management performance against key deliverables
- Ensure that Site Mangers take full responsibility for management and reporting of site programme and associated budgets, including cost control and variation management
- Ensure that Site Managers undertake full line management responsibility for respective site allocated resources including annual and bi-annual PMP
7
Experience For Director, Is-portfolio & Delivery Management Resume
- Conduct regular site audits to ensure site management excellence and compliance
- Diploma/qualification in management related subject desirable
- Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
- Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
- Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets
- Maximize long-term internal resource productivity and minimize partner utilization by skillfully rearranging schedules, negotiating timelines with requestors, and coming up with creative ‘win-win’ scheduling solutions
8
Experience For Healthcare Delivery Management Consultant Resume
- Work closely with services delivery teams providing coaching and guidance via a hands-on approach with teams when required
- Drive the management to KPI’s & customer experience with the expectation to drive operational and transformational activity to improve quality, lower cycle time & create value
- Drive the management to KPI’s and customer experience with the expectation to drive operational and transformational activity to improve quality, lower cycle time and create value
- Manage and track risk to project and program deliverables throughout the lifecycle of each engagement. Escalate to key stakeholders early enough for course correction
- Coordinate with BPOW sales responsible when priorities between orders are necessary
- Seperating orders compared with forecasted record, and feedback order-forecast deviations warning to main planner
- RMA registration and customer complain handling, and ralevent physical logitics arrangment
- Timely communicate order confirmation as well as changes to customers
- Coordinate with planner for optimal fullfillment of orders
9
Experience For Senior Digital Delivery Management Analyst Resume
- Prepare shipment instructions to forwarders/ forwarder in-house staff
- Shipment booking with forwarders. Possess updated shipping information provided by forwarder, such as airway bill etc, and provided shipping documenation to customers as required
- Register samle request and arrange apppropriate sample shipment to customers or appointed destinations
- Maintain correct MUS customer related master data
- Quotation and price update in system and all open orders with customers
- Allocation customer orders as capacity, raw materails or other resource tight
- 20%: Attract, Develop & Retain Talent: Attracts, develops, and retains talent. Recognizes team members’ strengths, aligned to capability needs, resulting in strong presales and delivery results. Facilitates an environment of inclusion that leverages diverse perspectives and talent, to better represent and understand our global customers
- 20%: Delivery Results through Teamwork: Leverages team to drive opportunities for additional Services delivery through timely and accurate presales support (Scoping, etc.). Reviews Portfolio of deals to ensure deal quality and velocity
- 20%: Relationship Management: Leads team to deliver successful solutions/deal proposals & ensures business value whilst maintaining high (internal/external) customer/partner satisfaction. Supports the Domain capacity planning process. Serves as a point of escalation
10
Experience For UK Delivery Management Risk Analyst Resume
- 10%: Optimizing Business Results: Consistently manages areas of fiscal responsibility, staying within budget, and effectively managing resources. Focuses on Domain profitability & risk management. Achieves & frequently surpasses personal & team goals from quarter to quarter
- 10%: Change Leadership & Adoption: Ensures that his or her team is guiding customer/partners through relevant change initiatives. Is competent in core change-management methods and techniques. Delivers proactive change management plans leading business transformation and evolution through IP reuse and WW offerings
- Good communication/negotiation skill and team work, comprehensive, independent, self-motivated
- Establish effective communication channels / forums with clients / and peers
- Demonstrate intellectual curiosity – expand knowledge base
- Good business acumen, thorough, proactive, analytic and result oriented
- Preferable with project management/involvement experience or driver/team leader background
List of Typical Skills For a Delivery Management Resume
1
Skills For Delivery Management Manager Resume
- Demonstrated excellent leadership, customer management and collaborative skills to work effectively with cross functional teams
- Advanced English. Good communication skills in verbal and written English are mandatory
- Achieve challenging targets, have a strong personal drive and social skills
- Demonstrated understanding and experience in working with CRM and/or case tracking systems required
- Experience in an enterprise delivery or support environment with demonstrated complex project delivery success
- Learn varied business practices and priorities quickly. Applies sound judgement to prioritize actions
- 10+yrs IT service delivery and workflow coordination experience with experience in leadership or management positions
- GrowYour Tech and Business Skills with an Industry Leader
2
Skills For Order & Delivery Management Resume
- Assertive; able to effectively communicate / negotiate with all management levels and peers
- Proven experience in healthcare application support of Cerner's professional workflow and services
- 5-8 of experience in an enterprise delivery or support environment with demonstrated complex project delivery success
- Domain experience: Supply Chain, Customs, experience in HUBs
- 8-10 of experience in an enterprise delivery or support environment with demonstrated complex project delivery success
- Ensuring delivery quality through best practices adoption, IP reuse and strong understanding of Agile methodology
- Ensuring that IP development, reuse initiatives and effective practices in Opportunity & Delivery Management are utilized
3
Skills For Principal Delivery Management Resume
- Domain experience: Basic understanding of telecommunication industry, or manufacturing
- Domain experience: Purchasing Process Flow, EMS, Vendor Handling
- Experience with remote account management, enterprise-level support, solution selling, revenue management and forecasting
- Experience winning and delivering large programs of circa $10M+
- Mandatory Domain experience: Purchasing Process Flow, EMS, Vendor Handling
- Proven leadership in implementing large eCommerce projects in both B2C and B2B
- Analyze and assess the effectiveness of all existing operations and current needs based on new technology, product direction and market competition
- Demonstrated capability in managing $5+MM complex projects with partners
- Experience leading projects and teams
4
Skills For Director Delivery Management Resume
- Data delivery, analysis or modeling experience in risk/ finance would be advantageous
- Experience with customer service including healthcare “C” level executives
- Domain experience: Logistics, customs, customs broker relationship, client managing
- Experience running a portfolio of complex programs with anaccountability for the P&L
- Experience in managing the quality of data and management information
- Experience in supporting projects and programmes
- Experience in a commercial agile environment with at least 4+ years leading project and delivery teams
- Experience successfully managing multiple large, ongoing, high-risk, high-revenue interrelated projects to achieve a specific set of customer business goals
5
Skills For Mobility Services Delivery Management Consultant Resume
- Demonstrated advance delivery management thought leadership
- Relevant experience
- Demonstrate intellectual curiosity - expand knowledge base
- Establish effective communication channels between Sabre and Customer as well as peers
- Demonstrate capability to "Stand-In" for Account Director in his/her absence
- Demonstrate capability to contribute towards new opportunities (RFP's RFI's etc)
- Approx. 3 – 5 years relevant experience is required
- Application Software Lifecycle Management experience
6
Skills For Director, Delivery Management Resume
- Relevant healthcare delivery experience
- Min years of experience 3 years
- Min years of experience - 3 to 5 years
- Domain experience: order & delivery management
- Min years of experience 2~3 years
- Min years of experience 1-2 yrs
- Strong knowledge of COX tools and platforms
7
Skills For Director, Is-portfolio & Delivery Management Resume
- Strong technical and architectural capabilities
- Min years of experience- From 1 year on
- Min. 1-2 years of previous experience on similar role
- Good command ofEnglish is mandatory
- Management experience of large teams and ideally program or project managers
8
Skills For Healthcare Delivery Management Consultant Resume
- Experience in Supply Chain
- Min years of experience 8+ Years
- Domain experience: SCM, Presales
- Demonstrate expertise in cross-cultural communication and openness in interactions with diverse cultural groups
- Min years of experience.- 8 in Logistics
- Have proven knowledge of Excel, Word, PowerPoint and a
9
Skills For Senior Digital Delivery Management Analyst Resume
- Min years of experience: no requiremnt
- Domain experience: no requirement
- Market operations experience is relevant for the job
- ECommerce experience or related business expertise
- Related management experience; Change management; 5+ years of large program delivery management
- Demonstrate an expert level of proficiency in conflict and negotiation management
- Depth of experience in the energy industry is essential to success
10
Skills For UK Delivery Management Risk Analyst Resume
- Experience in release planning, estimation, capacity planning and managing project risks in a multi team environment
- Experience managing $5+MM complex projects with offshore delivery and teams of 30 people or more
- Demonstrated success in leading cross-functional, geographically-dispersed and multi-cultural teams
- Industry experience- Telecom or Electronics Mfg
- Demonstrated transformational leadership; change management agent with the ability to creatively lead and inspire others
- Working under pressure and delivering results
List of Typical Responsibilities For a Delivery Management Resume
1
Responsibilities For Delivery Management Manager Resume
- Assisting customers in solving problems and incidents
- Reviewing the program portfolio and driving project profitability, adherence to cost estimates, forecast accuracy, and revenue recognition
- Leading a team of Program/Project Managers and other specialists on Microsoft’s complex engagements
- Supporting pre-sales activities to help secure our largest programs and ensure they are setup for successful delivery
- Escalation management and Delivery Manager issue resolution, including status and risk reporting, across the Portfolio
- Secure order and delivery handling efficiency and quality according to service level agreement
- Is responsible for his or her team meeting or exceeding financial performance metrics
- Secure and drive data quality to prepare for perfect invoicing
2
Responsibilities For Order & Delivery Management Resume
- Perform tasks within defined procedures and guidelines, following general work instructions
- Create and updates report within SAP utilizing Excel functions
- Perform shipment planning and follow-up with forwarders with high cost awareness
- Ensures that his or her team is consistently using appropriate delivery management methodologies, processes, and tools, regardless of deal complexity
- Makes decisions and works with Resource Managers about resource allocation that account for changing business needs
- Executive Maturity and Ability to Influence
- Encourage teamwork and collaboration to drive business success
- Review and sign-off on proposals, SOWs, and contract addendums
- Leadership, planning, project coordination and management of the Delivery Management function in the region to support the delivery needs of the Portfolio within the Region in coordination with the Regional Delivery Lead
3
Responsibilities For Principal Delivery Management Resume
- Active participation in the Regional Delivery Lead Team
- Orchestrate project escalation, issue resolution, and recovery in coordination with Regional Delivery Lead and Area Market Unit Delivery Lead
- Align Delivery Management within the Portfolio to meet Area Delivery metrics (e.g. Cost to Serve, EAC Management, etc.)
- Manage to QA policies and Delivery Methodologies
- Leads the delivery of the contracted solution on the program level at the agreed upon terms, original deal economics, schedule, and quality level
- Manages overall project/program risks, making adjustments as necessary and obtaining buy-in from senior management for critical project plans, commitment and changes
- Oversees and leads development, implementation and maintenance of the Project Work Plan, including approval for the project's estimated schedule, effort, and cost
- Provides strategic direction to all change management activities for project or programs. As appropriate, supports clients managing their change enablement processes to drive business value
4
Responsibilities For Director Delivery Management Resume
- Ensures understanding of stakeholder goals and expectations, addresses misalignments, monitors the program to meet/exceed the agreed expectations and communicates back to customer
- Being a player-coach driving a “hands-on” approach with delivery teams when required
- Drive an intentional, predictable, and growing business in a healthy way that is aligned with worldwide, regional and national strategies
- Provides project leadership to appropriate onshore, offshore and near-shore workforces
- Mentors and develops team members and peers
- Provides oversight to management of relationships with project or program suppliers and subcontractors
- Develops strategy for control and governance structures to ensure desired outcomes across projects
5
Responsibilities For Mobility Services Delivery Management Consultant Resume
- Execute in a One Microsoft joint selling, end-to-end solutions approach for compliance and optimized profitability. Partner with the sales team to help in achieving NWS and PCB objectives
- Education: Engineering ( Electronics & Communication)
- Drive operational excellence and innovation through delivery best practices
- Delivery of complex programs on time, on budget and to the customer’s expectations
- Manage customer purchase orders through the lifecycle of the Supply Chain
6
Responsibilities For Director, Delivery Management Resume
- Ensure orders are processed under IFRS15 and SOX compliance
- Perform order fulfilment with understandings of multiple Supply Chain flows
- Early involvement for customer demand and order preparation
- Perform customer order fulfillment activities
- Perform return fulfillment for claims etc
- Coordinate with internal and external interfaces to solve critical issues related to customer orders and deliveries
- Contribute to Group/Unit KPIs and PIs
- Drive his or team of Project Managers to deliversuccessful solution deployments and ensure proper business value while maintaining high customer/partner satisfaction
- Coaches his or her team on mapping and traceability using complex artifacts or indicators (such as total cost of ownership)
7
Responsibilities For Director, Is-portfolio & Delivery Management Resume
- Provides unsolicited input and feedback, based on observations and personal expertise, on how to improve crafting deals and engage with virtual teams
- Clarifies Apps Domain strategies to build alignment with TZ teams, and to increase business development opportunities, review project portfolio and provide relevant guidance
- Participate and continue activities (sales enablement training and/or solution overviews) to enhance product knowledge and understand solution roadmap/s
- Comfortable in engaging on manager / director / executive levels with client
- Help our customers in their digital transformation
8
Responsibilities For Healthcare Delivery Management Consultant Resume
- Drive Portfolio/Project Profitability, Forecast Accuracy, and Revenue Recognition, for consulting contracts, and other financial and business metrics, as well as data accuracy
- Communicate the clients' tactical goals within Sabre Airline Solutions and represent the clients' interests to the broader team
- Continuously gather knowledge of competitors and reflect this within the clients’ process flows diagrams
- Navigate across Sabre Airline Solutions product owners to facilitate, construct or design potential new processes to support client needs
- Be the client advocate within Sabre and conduct or facilitate meetings within the organization to better describe and explain client expectations or needs
- Work closely with the Sabre Airline Solutions’ Customer Care organization to identify and resolve chronic trends or issues associated to the clients' environment
- Consistent usage of CSP Tools, dashboards, process flow diagrams, surveys and scorecards
9
Responsibilities For Senior Digital Delivery Management Analyst Resume
- Participate in regular business review sessions with key client stakeholders and Sabre Airline Solutions’ Regional Director (RD), Account Director (AD) to discuss progress, trends, business value, solution adoption and pending issues
- Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities or deviations
- Showcase a high level of independent initiative and the ability to work well in a team environment
- Familiar with project management principals
- Be able to handle multiple clients
- Continuously gather knowledge of competitor actions within the region and ensure it is reflected within the client process flows diagrams
- Navigate across Sabre Airline Solutions product owners to facilitate, construct or design potential new processes to support regional client needs
10
Responsibilities For UK Delivery Management Risk Analyst Resume
- Bethe regional client’s advocate within Sabre Airline Solutions and conduct or facilitate meetings within the organization to better describe, explain regional client expectations or needs. Work closely with the Customer Care organization to identify and resolve chronic trends or issues associated to the region
- Assist CSP’s in constructing an action plan to address concerns raised by regional clients and ’discuss progress and actions during operational review sessions
- Participate in regular regional business review sessions with key client stakeholders and Sabre Airline Solutions’ Account Director to discuss progress, trends, business value, solution adoption and pending issues
- Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities or deviations affecting the region
- Participate and continue activities (sales enablement training and/or solution overviews) to enhance product knowledge and understand solution roadmap/se Execute regular employee performance reviews in line with Sabre policies and procedures
- Relevant experience in Order Management, Logistics, Planning or other areas in Supply Chain
- Min years of experience 5-8 yrs
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