Delivery Project Manager Resume Sample
Della Pacocha
5294 Nathaniel Drives,
New York,
NY
+1 (555) 113 8356
Work Experience
Delivery Project Manager
01/2018
-
PRESENT
San Francisco, CA
- Enterprise-scale Office 365 technical deployment and/or project management experience
- Understanding and experience using Agile methodology
- Playing a critical communications role by interacting between stakeholder(s) and BA’s, developers and testing personnel (technical domain)
- Work with BA’s Developers, QA to determine hours estimations as required to support project business cases, plans, etc
- Provide incisive and meaningful project reporting and clear recommendations to enable effective executive decision making
- Making most efficient utilisation of resources from both internal Equifax Technology and external Technology Suppliers/Partners
- Negotiation of costs and schedules with internal suppliers (and occasionally external suppliers)
- Developing key metrics/kpi’s for all areas of responsibility
Senior Client Delivery Project Manager
01/2013
-
09/2017
Boston, MA
- Other: Computer work for long periods of time
- Responsible for the work delivery of the multi-functional team
- Oversees the cross-functional team in a dynamic environment ensuring high quality deliverables are on-time and within budget through effective resource management
- Primary point of contact for our Client post implementation, responsible for providing the Client and management project activity status via timelines, reports and other effective communications
- Responsible for revenue forecasting, timeline management, and scope management is in alignment with the Statement(s) of work, raising change order needs where applicable
- Responsible to maintain, update and communicate timelines and delivery expectations to the internal cross functional team
- Documents and resolve problems in a timely manner
Systems Delivery Project Manager
08/2009
-
09/2012
Philadelphia, PA
- Manages assigned project resources to ensure timeliness, on-budget and quality delivery
- Responsible for tracking and reporting on metrics to demonstrate project health and success, both internally and with the Client
- Fosters a strong Client relationship to position the company for repeat business
- Identify new opportunities to expand the Foundation’s impact and share best practices from across the country
- Project Manage and lead the planning and implementationof multiple business divisions’ Oracle implementation from 11i to R12.Take accountability for project successincluding on-time, on-budget, high-quality targets
- A willingness to travel internationally
- Follows the principles of Microsoft Dynamics Sure Step, Microsoft Solutions Framework (MSF), the Microsoft Operations Framework (MOF) and the current Services methodology (MSDM) in project delivery
- Implement Delivery Excellence strategy within Dynamics Domain portfolio
Education
Lindenwood University - Belleville Campus
2004 - 2009
Bachelor's Degree in Marketing
Professional Skills
- Have strong IT skills and with an aptitude for picking up new systems quickly
- Highly organised, methodical with excellent attention to detail, analytical, and strong team player willing to learn and share experience
- Exceptional written and verbal communications skills including experience with executive level group presentations and interactions
- Brilliant organisational skills, able to plan and prioritise
- Strong proven experience in stakeholder management
- Complex problem solving skills and a broad understanding of technology and infrastructure
- Be an experienced Project Manager, working at a senior level, with a strong understanding of print and digital production
How to write Delivery Project Manager Resume
Delivery Project Manager role is responsible for software, hardware, communications, telecommunications, finance, training, integration, database, procurement, compensation.
To write great resume for delivery project manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Project Manager Resume
The section contact information is important in your delivery project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Project Manager Resume
The section work experience is an essential part of your delivery project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery project manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Project Manager resume experience can include:
- Sound people management skills, experience of working with Senior Stakeholders
- Track projects to maintain a real-time picture of status and priority, facilitating adaptability in the face of changing business priorities
- Be experienced in project managing and prioritising a wide variety of tasks at various stages of the creative process
- Good knowledge of DHL’s Business methodologies (working experience of Commercial, Services and IT functions would be greatly advantageous)
- Improvisation skills, “out of the box” thinking
- Demonstrated experience managing multiple, concurrent software development and/or integration projects
Education on a Delivery Project Manager Resume
Make sure to make education a priority on your delivery project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Project Manager Resume
When listing skills on your delivery project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery project manager skills:
- · Effective and confident communication skills including verbal, written and presentation skills
- Strong proven experience of making well informed decisions on priority in a pressurised environment
- Excellent communications skills with ability to get messages understood clearly by adopting a range of styles, tools and techniques
- Manage all resources and accountable for effective solution delivery through expert project management and client skills
- Support the technical teams by prioritizing issues and ensuring effective communications between the project team and suppliers: push to “get things done”
- Proven experience with emerging distributed energy (behind the meter) business models
List of Typical Experience For a Delivery Project Manager Resume
1
Experience For Senior Services Delivery Project Manager Resume
- Working knowledge of Microsoft office, including good knowledge of Microsoft Access and Excel
- Analytical experience using large datasets and graphing tools
- Good understanding ITIL processes and ISO20000-1
- People Management: Experience leading teams and coordinate work
- Contribute towards analysis of delivery patterns, delivery insights and prioritization of improvement initiatives
- Hands on experience on enterprise-scale Unix or storage systems implementation
- Storage knowledge and experience in design and implementation of enterprise storage system and backup solutions
- A good team player and fast learner
2
Experience For Systems Delivery Project Manager Resume
- Manage a prioritized list of enhancements
- Eight (8) + years applicable industry experience
- Contributing towards the achievement of key team goals. Providing Support to other members of the delivery team working to achieve strategic and revenue goals
- Acting as a ‘gatekeeper’ for the various workflow systems used within the team, allocating workloads out to the individual team members
- Processing projects through the delivery systems, keeping the stakeholders informed of progress, to supply data to agreed timescales and quality
- Identifying and engaging all project stakeholders
- Working within a large IT function specialising in the delivery and management of complex projects
- Leading and managing technology teams in the delivery of business outcomes
3
Experience For Senior Client Delivery Project Manager Resume
- Ensuring all requests are delivered according to the contractual Service Level Agreement for quality and timeliness to achieve high customer satisfaction
- Working closely with the sales team to define and document projects in order to optimise associated business revenue
- Providing an interface between the sales organisation and technology to supply feasibility study and cost estimates to develop bespoke customer solutions
- Communicating project status information, issues and risks to stakeholders as appropriate
- Coordinating Re’s relationship with the accountable bodies for its ICT programmes
- Understanding of Information Technology production operations and maintenance processes
- Running projects from the initial stages, through to the delivery of the project
4
Experience For Infrastructure Delivery Project Manager Resume
- Working to agreed timescales
- Ensuring all projects are resourced, planned and controlled correctly
- Working with both internal and external stakeholders (Both Technical and Non Technical) to define the scope and solutions of projects
- Consulting and project management expertise for multiple, complex Microsoft projects that result in the accomplishment of overall business objectives
- Managing the hardware service delivery for the OEM projects
- Learning oriented. Proved capacity to learn in projects out of the comfort zone
5
Experience For Service Delivery Project Manager Resume
- Following delivery, providing lessons learned and activity based actions to improve the department’s delivery capabilities
- This is an onsite client-facing role requiring work to be performed in Irving, TX
- Update, maintain and generate project documentation inhcluding Delivery Management reporting to aid the smooth running of projects and programme
- Manage projects end-to-end, including budgets, plans, schedules and deliverables using appropriate tools
- Close monitoring of cost, both internal and external, and reporting of actual vs. budget project costs
- A successful track record of planning and managing multiple technology change projects to budget
- Provide necessary leadership, planning and communication on project - while seeking the best possible outcome
6
Experience For Solutions Delivery Project Manager Resume
- Able to distill complex information into simplified terms without losing meaning and translate "technology speak" for business stakeholders
- Responsible for documentation of processes, managing and tracking process improvements
- Be actively involved in optimizing and improving work process and methodologies. Conduct Lessons Learnt and Post Mortem sessions for continuous improvement
- Manage status reporting, invoicing, accounts receivable and unbilled for each project
- Optional - Base Servers: Windows Server Hardware Architecture, Multiple SAN types, PowerShell Scripting & Problem management, Troubleshooting, & Cleanup
- Drive landing of Methodologies and Tools changes within Dynamics Domain in collaboration with SAO and readiness
- Conducts end to end analysis and recommends changes in policies and procedures with the objective to create lasting results
7
Experience For Power Delivery Project Manager Resume
- Design and document new process flows using industry standard techniques
- Definition, planning and implementation of projects and tasks
- Central point for all requests relating to assigned projects or programmes
- Exposure across large services portfolio. Opportunity to impact 50+ Consulting engagements and PFE Services annually
- To coordinate and take ownership of the processing and delivery of all requests for data in batch from customers primarily within the UK & Ireland
- Professional services/consulting and healthcare background
8
Experience For Software Delivery Project Manager Resume
- Define the work scope to be delivered within each package, establishing the execution strategy and the interfaces to the other elements of the scheme
- Drive the delivery of the works to ensure they are delivered safely, on time, to budget, meeting business and technical requirements
- Pragmatism to the delivery approach, giving real consideration to the best and most efficient way to plan and release solutions
- Manage projects from kickoff through development and testing, then manage the solution in production
- Act as a liaison between the customer and multiple internal teams; professionally representing both points-of-view to the other parties in negotiations
9
Experience For ICT Technical Delivery Project Manager Resume
- Working knowledge of the Project Management Life cycle (the projects this team supports are Voice, Data, and Carrier Ethernet projects)
- Understands different types of finance and funding streams from central and local Government
- Develop work plans / work breakdown structures for business activities, including UX activities
- Facilitate working sessions to define and refine project objectives, scope, approach, schedule, and resources
- Coordinate the estimating of work for business activities
- Project management and strategic planning background
10
Experience For Vbu-development Delivery Project Manager Resume
- Monitor the status of service implementation throughout onboarding
- Contribute towards development of DE strategy for the Domain
- Manage and track specific delivery improvement initiatives within Domain
- Maintain healthy delivery practices within Dynamics Domain portfolio
- Maintain accurate dashboard of engagements within Domain
- Govern implementation of planned delivery and technical health review rhythms
- Drive on time closure of delivery action items
- Track CPE and delivery escalations to closure. Provide appropriate executive visibility
- Trigger recovery based on set criteria. Track recovery progress
List of Typical Skills For a Delivery Project Manager Resume
1
Skills For Senior Services Delivery Project Manager Resume
- Experience in a project co-ordination role with the ability to effectively manage multiple priorities
- Strong Microsoft Office skills, specifically MS Project, MS Excel, and MS PowerPoint
- Excellent written and spoken English skills, fluency in another language an advantage but not essential
- Managing changes in scope and priorities in an effective and controlled manner
- Experience including project management experience
- Demonstrated competency in strategic thinking and leadership and ability to operate across multiple global geographies
- Strong delivery management experience with a history of managing complex ERP or CRM engagements and Services
- Server hardware troubleshooting skills e.g. System X, Storage, PureAppliance
- Demonstrated effective management of multiple concurrent highly complex implementations
2
Skills For Systems Delivery Project Manager Resume
- Prior experience with SCRUM/Agile methodologies with enterprise-level application development project
- Exceptional communication skills with the ability to engage and persuade stakeholders at all technical and managerial levels
- Demonstrate excellent attention to detail at all times
- Demonstrated ability to prioritize projects based on given constraints or resources
- Calculate figures and amounts such as percentages and ratios. Basic addition, subtraction, multiplication and division skills required
- Experience in a regulated industry (consumer goods, healthcare, etc.)
- Excellent human relations with cross-cultural communication experience
- Experience with validated and/or controlled IT environments
3
Skills For Senior Client Delivery Project Manager Resume
- Providing timely and effective issue resolution
- Proven track record enhancing service delivery such as mobile working, automated web forms, complex data migrations and interfacing disparate systems
- Proven track record of successfully managing complex projects, managing partnerships and service providers
- Experience on server partitioning (e.g. VIOS, AIX LPAR) and clustering solution (e.g. PowerHA / HACMP)
- Experience of working on concurrent projects and delivering across a number of different technologies and platforms
- Hands-on experience in managing complex software projects (preferably spanning both client and server-side development and integration)
- Experience managing automotive software development projects involving multiple suppliers
4
Skills For Infrastructure Delivery Project Manager Resume
- Comprehensive experience covering multiple aspects of software development, software testing, and production operations of systems and services
- Experience of on-boarding and managing external suppliers
- Experience in the institutional banking or financial services industry
- Experience managing vendors for software applications deployed in-house or as Software-as-a-Service
- Confident at building strong relationships with stakeholders and other teams
5
Skills For Service Delivery Project Manager Resume
- Desire to proactively and flexibly take on new challenges, applying experience
- Demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, etc
- An understanding and experience of a variety of test approaches (functional and non-functional)
- Plan and balance priorities whilst working towards deadlines
- Experience of working within an Agile Methodology
- Work closely with customers (technical and executive level) to understand the requirements in a wide view, and develop effective working relationships
6
Skills For Solutions Delivery Project Manager Resume
- Experience working in a Global ERP single instance environment
- Experience of leading high-profile, complex projects (budgets in excess of €250k)
- Excellent project management, organization and planning
- Has experience of working with a wide range of partners from the public and private sectors at a senior level
- Has experience of different funding streams and the associated rules and regulations within the public sector and the private sector
- Experience managing complex, regional, multi stakeholder projects, under high pressure and limited resources and schedule
- Ten (10) + years’ progressive experience managing electrical power delivery projects and/or programs
- Leadership experience, including
7
Skills For Power Delivery Project Manager Resume
- Experience in project management or in similar role/business
- Demonstrated ability to lead client calls
- Demonstrated leadership in implementation process design & improvement
- Never assumes that ‘no news is good news’
- At least five years’ experience as a project management practitioner
- Experience in technology and/or software
- IT experience in general highly desirable
8
Skills For Software Delivery Project Manager Resume
- Experience with distributed energy related technologies such as energy storage, power network management, DER management, software, etc
- Contribute to advancing better alignment of work with strategic goals, effective support of stakeholder communication and collaboration
- Strong self-management capabilities; positivity and a high motivation towards accomplishing objectives
- Process mapping experience an advantage
- Experience with all phases and aspects of project management in an information technology consulting organization
- Self motivated and demonstrate high level of initiative
- Dynamic, self starter, able to take ownership of tasks, work unsupervised and demonstrate initiative
9
Skills For ICT Technical Delivery Project Manager Resume
- Five to eight years’ experience in project management and leadership activities
- Proven ability to lead and manage multiple Clients’ projects and/or programs and execute the scope of services outlined
- · Agile (specifically Scrum) knowledge and or experience (nice to have unless specified otherwise)
- · 8 years direct PM experience
- Experience in Financial Services industry and familiarity with Asset Manager products and processes
- Experience with both vended package implementations and system integration
- Project/Change Management experience
- Experienced in vehicle program gates and milestones and supplier requirements to manage to same
10
Skills For Vbu-development Delivery Project Manager Resume
- Strong customer focus and capability for taking ownership for issue resolution
- Experience of data extraction and manipulation of large data sets
- SQL Database and Server experience an advantage but not essential
- Excellent attention to detail - logical and thorough in approach
- Substation design experience
- Strong process orientation with significant attention to details
List of Typical Responsibilities For a Delivery Project Manager Resume
1
Responsibilities For Senior Services Delivery Project Manager Resume
- Handle multiple contending priorities simultaneously in an exciting environment across internal and external teams as a One Cloud total solution
- Experience in working with the DoD market in a BD, PM, or technical role
- Strong use of data manipulation and extrapolation tools such as MS Access and SQLServer
- Experience in a project co-ordination role
- Building and growing stakeholder confidence in delivery process
- Owns the lifecycle which includes scheduling, coordinating and management of releases across various applications and offerings
2
Responsibilities For Systems Delivery Project Manager Resume
- Manage escalations and issues including keeping customers and Redbend leadership informed of status and action plans until issues are resolved
- Manage changes to the project scope, project schedule, and project costs by communicating efficiently
- Provide internal mentoring and leadership to junior team members as assigned and as a regular order of business
- Manage project teams in a matrixed reporting environment
- Management and overall accountability circa £100-170m Engineering, Procurement and Construction Management Services or EPC
- Accurate recording of information on production systems, and communication with cross-functional teams
- Maintain understanding of ITC and, where required, Customer policies and procedures relevant to the Project Delivery activities we undertake
- Manage risks, issues, assumptions and escalate as required, providing appropriate options to self-solve situations
- Drive adoption of Methodologies and Tools in Dynamics Domain portfolio
3
Responsibilities For Senior Client Delivery Project Manager Resume
- Experience with Infrastructure, Application Development, Agile methodology, Security, Business Continuity and Disaster Recovery, Datacenter Relocation, and Clustering solutions
- University graduate in Computer Science, Information Technology or equivalent
- Knowledge of Red Hat or SUSE Linux an advantage
- Analyzes and solves complex business problems by understanding the situation and applying technical knowledge, business principles and established company protocols
- Contributes to development of the delivery strategy for the region
- Provides expert guidance and implementation support to accounts as needed
- Applies working and advanced knowledge of project management methodologies including risks, issues, change, configuration, scope, schedule, requirements, governance, deliverables, communication, quality assurance, testing, performance, training, etc
4
Responsibilities For Infrastructure Delivery Project Manager Resume
- Ensure client solutions are supportable within Company’s framework of services and SLA agreements
- Identify opportunities for enhanced efficiency in strategic and tactical efforts
- Document business requirements in the form of use cases
- Manage change using targeted verbal and written communications including, but not limited to, system mockups, demos, job aids, training, and release communications
- Relationship Building – Builds strong working relationships internally to enable project team to work collaboratively and effectively. Creates customer confidence by regularly checking in, assessing satisfaction, and uncovering concerns
5
Responsibilities For Service Delivery Project Manager Resume
- Coordinate and manage all necessary activities to bring a product from DR to SR (Delivery Ready to Sales Ready) for the flawless execution of specific projects committed to customers
- Interact with Sales for customer commitments, involvement and alignment
- Interact with Product in regards to DR product details
- Utilizes specific processes to attend different DR to SR needs such as: HW new product by customer, SW new product by customer, Service new product by customer and Products customizations by customer among others
- The delivery team uses Agile – Scrum methodologies for daily stand-up meetings, client requirements gathering activities, customer and internal workshops
- Perform risk management to minimize project risks and escalate appropriately when required
- Validating project profitability and technical viability and deliver projects to scope, timelines, budgets (where applicable), acceptance criteria, and service levels
- Ownership of the validation of orders to meet set compliance policies before either accepting or rejecting orders, with a need to work closely with key stakeholders (sales & finance) to manage the process
- A demonstrable understanding of global databases in a business environment, preferably B2B
6
Responsibilities For Solutions Delivery Project Manager Resume
- Demonstrates clear and effective verbal and written communication skills with all levels of staff, both business and technical, with internal and external customers
- Provide internal mentoring and leadership of junior team members as a regular order of business
- As applicable, perform program related tasks including planning, execution, quality management, schedule, change, risk, communications, key performance indicators, DOR, subcontracts, and closeout
- Successfully perform CPM scheduling, budget and cost analysis, managing project/program teams, as well as proposal writing, client marketing, stakeholder management and project presentations
- Adapt to and promote company culture and manage internal and external relationships
- Ensure that all PM responsibilities are addressed, including developing & maintaining schedules, leading internal and external project status meetings, budgeting and scheduling maintenance, preparing proposals, and taking a significant role in client relationships
- Power Delivery PMs deal mostly with Power Delivery, but also often interface with POWER personnel and subcontractors providing environmental, construction management/observation and testing/commissioning services, depending on the scope of any particular project
- As part of the Delivery Management team in the Programme Management Office stream, be accountable for the end to end alignment of the project within the overall programme under both a Supply Chain Excellence Director and the Programme Lead leaderships
- Closely partnering with IT (mainly IT Project Manager) and the business teams, manage a consolidated project plan that includes all the dependencies within the project and with the other programme streams
7
Responsibilities For Power Delivery Project Manager Resume
- Collaborate with the teams impacted by the various steps, the Supply Chain Excellence Directors, drive their teams, support business resources (Lead Business Experts, Business Experts) and oversee the project through delivery in their respective areas
- Confidently collaborating closely with Supply Chain Excellence Directors and the Programme Lead to drive initiatives forward in a positive way, ensuring constant communication and alignment between teams
- Strong proven management and leadership skills
- Strong communication & business partnering
- Pragmatic, solution oriented and biased to execution
- Motivate and influence people
- Under general direction of the Program Manager, oversees high-priority projects, which often require considerable resources and high levels of functional integration
8
Responsibilities For Software Delivery Project Manager Resume
- Interfaces with all areas affected by the project including end users, distributors, and vendors. Ensures adherence to quality standards and reviews project deliverables
- · Energetic, enthusiastic and a proven ability to work and lead in a team based environment
- · Core IT and PM competencies i.e. knowledge of for example: SDLC, ITIL, PMBOK
- · Moderate technical domain proficiency - either deeper in one domain or across a variety of project types - ideal
- · Has been accountable for delivery of projects in millions
- · Ability to manage projects from conception to successful implementation
- Anticipate, manage and resolve issues within the project team and wider delivery programme
9
Responsibilities For ICT Technical Delivery Project Manager Resume
- Identify risks and facilitate resolution of all issues raised, develop and update the programme budget, and escalate issues to the Project Sponsor
- Develop the contract and procurements strategies to deliver the packages, once various contracts are signed, ensure the packages are technically delivered to the clients satisfaction
- Ensure level 3 schedules are developed and maintained for the work. Ensure such schedules are consistent with overall Project schedules (Level 1 and 2) and escalate any discrepancies
- Establish communication protocols and procedures to Maintain effective communications with all stakeholders
- Has complete authority for the selection of personnel, in terms of numbers and quality, to ensure that the necessary skills and experience relevant to the project are provided
- Experience with program management for business systems development
10
Responsibilities For Vbu-development Delivery Project Manager Resume
- DBA or Unix infrastructure project management experience
- Strong technical background in software/ automotive industry
- Strong verbal/ presentation/ rhetorical abilities
- Strong methodology background (PMI certified an advantage), Independent, quick learner
- Successfully operate under pressure
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