Delivery Senior Manager Resume Sample
Kacie Treutel
302 Lesch Harbors,
Boston,
MA
+1 (555) 666 6730
Work Experience
Services Solution Delivery Senior Manager
09/2017
-
PRESENT
Houston, TX
- The TSDM is the primary Point of Contacts on technology issues or concerns not addressed through the standard support model (Help Desk)
- Under the TSDM are the technology teams responsible for IT delivery, including application and infrastructure service factories
- Supports the Technology Mobilization Lead for technology change requests. Ensures BSS change control process is followed to facilitate cost recovery for approved change requests
- All technology systems, applications, contracts and supporting resources come together under the TSDM as a virtual technology team assigned to the project
- Accountable for monthly status updates
- Developing solutions to identified issues/business needs
- Support Development and evaluation of business cases
Business Solution Delivery Senior Manager
10/2011
-
05/2017
Chicago, IL
- Participating in product design, including engagement with end users
- Supporting product development, including coordinating activities across various functional groups – data managers, modelers, legal/compliance, end-users etc
- Partner and collaborate with various J&J Business Unit IT teams (GOCs), DRI’s, Architects, IT shared services and other key business users to understand SDDC DR requirements and to establish SDDC DR protocols and requirements for critical application recovery
- Competence in articulating a client’s problem and understanding what represents client value
- Strategic planning, to include annual presentation of 1-3 year departmental needs to the hospital’s administrative team
- Management of implementations as the hospital’s functional project owner, including management of a project plan, status reporting to the administrative team, and management of vendor implementation resources
- Lead team of internal resources performing database engineering delivery activities
- Have a clear understanding of business needs and fine tune the delivery service accordingly
- Demonstrate and deliver thought leadership through execution excellence and mentoring teams
Healthcare Delivery Senior Manager
10/2004
-
07/2011
Chicago, IL
- Yrs IT experience in roles of increasing scope and responsibility including Business Analysis, IT Leadership and IT Strategy development
- Ensure OLA’s and SLA’s and any third party supplier agreements are in alignments with and capable of delivering services within contracted timeframes
- Underpin the Operational Level Agreements within the delivery units where specifically needed (i.e. where the customer requirements differ from the service level in standard service descriptions)
- Investigate and report all breaches of OLA’s and Service Management Processes and manage the proposal and implementation of solutions to prevent future occurrences
- Detailed working knowledge of a very broad range of IT systems
- Assess market competition by comparing Ultimate’s service delivery capabilities to competitors' and other “best in class” industries delivering similar solutions
- Interpret data and make recommendations
Education
National American University - Albuquerque Campus
1999 - 2004
Bachelor's Degree in Management
Professional Skills
- Proven Project Management skills (proven ability to manage change and engage team members)
- Strong Communications and Client Interfacing skills
- Strong written and oral presentation / communication skills – the ability to convey complex information simply and clearly to Sr. business leaders.
- Deep skills in Contract Management and SLA management
- Strong background experience in SAP S/4HANA EM Logistics General
- Strong background experience in SAP S/4HANA EM MM Inventory Management
- Provide project leadership, structure, discipline, prioritization and tools to effectively deliver key initiatives and annual operating plan
How to write Delivery Senior Manager Resume
Delivery Senior Manager role is responsible for communications, integration, database, security, architecture, reporting, design, digital, travel, software.
To write great resume for delivery senior manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Senior Manager Resume
The section contact information is important in your delivery senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Senior Manager Resume
The section work experience is an essential part of your delivery senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery senior manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Senior Manager resume experience can include:
- Day-to-day management of delivery, issue resolution and effective risk management
- Working in business case, strategy, and scoping efforts for deploying SuccessFactors
- Ensuring overall client satisfaction regarding delivery of services
- Working closely with the global practices to ensure high quality delivery
- Participating in Go-to-Market SuccessFactors activities through delivery of large-scale, global initiatives and thought leadership
- Working with clients to solve business issues supported through technology
Education on a Delivery Senior Manager Resume
Make sure to make education a priority on your delivery senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Senior Manager Resume
When listing skills on your delivery senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery senior manager skills:
- Excellent communications skills and proven consensus building skills in a remote, leadership role
- Strong ERP, enabling and disruptive technology knowledge and experience
- Professional experience (5 years directly related to I/T or functional area) or equivalent combination of education/experience
- Experience in managing and overseeing Infrastructure Security Offerings
- Experience managing application management service providers and reporting SLAs and operational metrics
- Creation and active coaching of strong team structure working closely with the Group Delivery Executive
List of Typical Skills For a Delivery Senior Manager Resume
1
Skills For Services Solution Delivery Senior Manager Resume
- Downstream Oil and Gas Experience
- Solid understanding of the bank’s infrastructure and system interdependencies
- Manage appropriate recovery of costs to ensure effective cost management within own area and develop / manage budgets for IT related activities
- Oracle e-Business Suite and/or SAP experience
- Willing and able to manage staff in multiple locations
- Leading large, global teams with multiple workstream leads as direct reports
- Manage the service and all personnel providing it to deliver agreed scope of services while achieving profitability improvements and productive gains
- Build and manage IT relationship, service level agreements/scorecards and root-cause analysis/resolution, maximizing up-time and project deliverables
2
Skills For Business Solution Delivery Senior Manager Resume
- Thorough understanding of the project management processes
- Manage project budget, forecasts, & resource staffing of project
- Ensures open, productive, motivating atmosphere within the project team
- Technical acumen and aptitude
- Partner with functional business leadership team and IT organization to provide stable baseline and deliver necessary enhancement/upgrade work for ERP and supporting applications
- Ensure technical and system adherence to organizational security and control requirements
3
Skills For Business Solutions Delivery Senior Manager Resume
- Lead and support internal change process supporting annual operating plan goals. Maintain effective relationships with key internal and external business partners in support of shared success
- Lead and support key strategic IT initiatives involving ERPs, electronic commerce, web/cloud-based applications, digitalization and workflow. As appropriate, engage, share and support global agenda
- Provide strategic leadership and direction on business process and technology opportunities related to key business objectives including service, productivity and cash flow
- Proven track record of delivering results ensuring operational, reputational, and proprietary risks are minimized
- Monitor and leverage enabling and disruptive technologies to support business objectives
- Has significant latitude in decision-making. Acts independently to determine methods and procedures on new assignments
- Self-motivated team player with high energy and ability to lead a diverse and geographically dispersed team
4
Skills For Healthcare Delivery Senior Manager Resume
- Turn strategy into practical solutions
- Knowledge of large scale digital or direct channel systems
- Interact with senior leaders within JPMIS to drive and develop business strategy.
- Work with little or no supervision a self-starter, a team player who is proactive, energetic, flexible, innovative, and has willingness get things done
- Responsible for the delivery of service commitments to customers and NTT Data financial commitments (organization responsibilities are detailed in the following bullets)
5
Skills For Services Delivery Senior Manager Resume
- AO delivery experience
- Management of Offshore teams
- Experience in managing in a BPO operating environment (with a global setting) and navigating matrixed IT and internal/managed-services operating model, driving system sustainability and new technical capabilities
- Strong analytical, problem solving and organizational skills. Strong technical aptitude and the ability to pick up concepts quickly. Proven waterfall/agile project management skills
- Excellent written and verbal communication skills. Strong collaboration and influence skills dealing with multiple internal/external stakeholders
6
Skills For Information Delivery Senior Manager Customer & E-commerce Resume
- Exceptionally strong team orientation and ability to work through, and develop others. Ability to embrace and enhance culture, and lead high performing team
- Opportunities to learn through training at Accenture’s global College, assignments and collaboration with experts across the company
- People management in IT delivery services
- Oversee seamless execution of the transition from current to future state (transition to be supported by dedicated mobilization teams for that purpose)
- Ensure execution of delivery work across support and content operations teams
- Drive optimization of service and ensure continuous improvement
- Actively manage team and individual performance to maintain required productivity and quality, engagement and attrition levels
- Ensure the service leverages Accenture’s full capabilities
- Manage and eliminate service delivery issues in a timely and proactive fashion
7
Skills For Direct Channels Project Delivery Senior Manager Resume
- Set strategic directionto establish near term goals for area of responsibility
- Travel 50% amongst offices to manage automation implementations
- Understands and manages client and other program stakeholder expectations and business outcomes
- Manages overall efforts of design, development, test, and deployment for automations in alignment with project schedule
- Leads and/or participates in various types of client interviews, meetings or workshops to define and design automation solutions & business outcomes
- Manage & keep regular status report, issues/risk log for project, and report escalations to leadership
- Facilitate the delivery of the service by establishing the ‘Single Point of Contact’ interface with the client and Services organisation, agreeing to the points of interaction and escalation, participating in the services budget and ensuring the continuous delivery of the service according to the contractual commitments and expectations set
8
Skills For Bus & Technology Delivery Senior Manager Resume
- Ensure the identification of risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to the client
- Strong CPG experience
- Build effective working relationships with senior internal stakeholders involved in the account or portfolio of accounts
- Deep SAP experience
- Report on Service Delivery SLAs across Transaction processing, Remedy ticket progress, Batch Job metrics, IDOCs, Master Data alignment, CR Enhancement tracking
- Provide Client expectation management on all delivery related aspects while working closely with Client Manager and Group Delivery Executives
9
Skills For Success Factors Delivery Senior Manager Resume
- Provide leadership for the entire delivery team across onsite, offshore and nearshore working closely with local teams and offshore/nearshore delivery managers
- Ensure succession planning and career progression for all individuals in the account
- Work closely with Client Manager and Group Delivery Executive in the following activities
- Act as the point of escalation for the client in certain circumstances
- Travel extensively to attend business reviews and client meetings as an ambassador of Dimension Data’s Services business
10
Skills For Service Delivery Senior Manager Resume
- Partner with business and IT counterparts and peers to identify improvement and transformation opportunities, incorporating best practices into PB’s operations across business functions as appropriate
- Build relationships and manage the interactions and service contracts with external vendors (consulting firms, service and software vendors, etc.) as and when required to deliver and manage cross function business solutions
- Manage change management and rigid testing methodology across the IT landscape
- Accountability for security, audit and SOX controls
- Responsible for proactive productivity improvement, best practice implementation and innovation
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