Deployment Technician Resume Sample
Nikki Bailey
73371 Pfannerstill Drive,
Dallas,
TX
+1 (555) 251 9003
Work Experience
Datacenter Deployment Technician Lead
05/2018
-
PRESENT
Chicago, IL
- Follow defined process for builds
- Travel to customer sites to install as required
- Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems
- Interface with all Corporate IT groups for on-site support and technology resolutions
- Information Technology project implementation exposure with 2 year's technical systems experience
- Troubleshoots and supports file and print services within a TCP/IP network environment, which include HP LaserJet printers within an Active Directory Domain & TCP/IP networking
- Use different methods of transferring data from old to new PC’s
Deployment Technician
02/2014
-
04/2018
Houston, TX
- Experience with hardware installation, cabling and infrastructure build-out
- Pays attention and is able to follow to customer's predefined processes
- Information Technology project implementation exposure with 4+ year's technical systems and 1+ years of technical support experience
- Ensure customer delight with the services provided by Team CACIEXPERIENCE REQUIREMENTS
- Performs monitoring, triage and Tier 2 level user support for business critical applications, SharePoint, Kronos, BMC Remedy, Dynamics 365 and several non-business critical applications
- Assist in the creation and maintenance of documentation for supported systems including architecture diagrams, technical specifications and user education
- Create use case test scenarios and perform acceptance testing
- Support SharePoint content owners with site creation, workflows, forms and content publishing Light project management responsibilities focusing on application upgrades Assist other system engineers as needed with project work and troubleshooting
IT Deployment Technician
08/2006
-
08/2013
Boston, MA
- Understanding of software development life cycle management Customer focus - the ability to demonstrate concern and meet internal customer needs Capacity to quickly analyze technical problems and resolve issues
- Proven ability to work independently as well as collaboratively
- Communication skills that allow productive interactions with team members and customers
- Experience supporting BMC Remedy, FIM, SharePoint, Kronos applications Understanding of content management systems, stylesheets (CSS), xml and html, workflows and web forms (InfoPath) Experience with break/fix ticketing systems
- A MWHC FTE is assigned to the project (Tech 2) to provide supervision
- Number of devices (970 devices). Workload is based on number devices per work day, etc. between start of project and holiday season
- Zip ties are available
- Deployment, re-imaging and installation of PCs
Education
Indiana Wesleyan University - Kokomo Campus
2001 - 2005
School's Degree in Computer
Professional Skills
- Excellent organizational and time management skills; self-directed
- Troubleshooting skills with computer equipment and software
- Prior experience setting up new user's hardware, software and networking needs (workstations)
- Prior experience leading and motivating a diverse, technical workforce of up to eight employees
- Prior experience with SCCM as an imaging tool for devices
- Prior A/V experience (setting up WebEx, conference calls, and various other web applications)
- Thoroughly test and validate all provisioning work prior to deployment
How to write Deployment Technician Resume
Deployment Technician role is responsible for troubleshooting, customer, software, microsoft, basic, research, windows, excel, shipping, integration.
To write great resume for deployment technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Deployment Technician Resume
The section contact information is important in your deployment technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Deployment Technician Resume
The section work experience is an essential part of your deployment technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous deployment technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular deployment technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Deployment Technician resume experience can include:
- Strong organizational skills with the ability to establish and maintain effective working relationships
- Customer service skills - ability to speak with all levels of employees
- Experience imaging and configuring PCs
- Experience and/or knowledge of setting up and configuring VOIP
- Experience troubleshooting and supporting computers
- Experience with configuring and troubleshooting audio/visual equipment
Education on a Deployment Technician Resume
Make sure to make education a priority on your deployment technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your deployment technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Deployment Technician Resume
When listing skills on your deployment technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical deployment technician skills:
- High level of professionalism and strong personal interaction skills
- Communicate effectively (verbally and by written correspondence) with all levels of the organization as well as outside customers
- Effectively communicate technical information to a non-technical audience
- Demonstrated experience with network installations
- Need great customer service skills
- Experience with configuring and troubleshooting Mac/Apple iOS and devices
List of Typical Experience For a Deployment Technician Resume
1
Experience For PC Deployment Technician Resume
- Experience with Windows operating systems
- Applicable experience
- A valid driver’s license and proof of auto insurance
- Strong knowledge of network configurations and topologies
- Perform regular audits and compliance validation of assets, including hardware and software installations
- At least one (1) year of experience leading a technical team
- Experience working on software/hardware migration
2
Experience For IT Deployment Technician Resume
- Demonstrated knowledge of Windows 7 and 10 deployments
- Experience with Windows hardware in a business environment
- BS/BA in Computer Science, Math, Telecommunications, or equivalent work experience
- Validate PC, Laptop and Computer-on-Wheels data within the ServiceNow Asset Management tool
- Experience with Voice Over Internet Protocol (VOIP)
- Asset Management, Configuration Management Database processes experience
3
Experience For Engineering & Site Deployment Technician Resume
- Experience in higher education institutions
- Past experience as a hands-on desktop technician
- Valid driver’s license with own reliable transportation
- Desktop Tech Experience
- Using communication tools (Phone system, emails, Bomgar, IDM) to provide technical installation support via phone. Troubleshoot hardware failures as needed
- Problem reporting to team lead
- Basic workstation imaging and configuration for high volumes of equipment
4
Experience For EUC Deployment Technician Resume
- Image and build PCs for deployment
- Deployment of computers, peripherals, monitors, smartphones/IPhones, and VOIP phones
- Works closely with the Refresh Coordinator, Refresh Scheduler, and Deskside Technicians
- Migration of user data
- Installation of commercial and client proprietary software
- Maintain ticket and asset management documentation
- Preventive checks on A/V (audio video) equipment
- Meet all build and deployment deadlines
- Disposal of old equipment
5
Experience For Datacenter Deployment Technician Lead Resume
- Design and optimize network topologies
- Mobilize network installation team
- Familiarity with common technology terms (browser, Outlook)
- End User Devices removing and installing include: Desktops, Laptops, Kiosk, Voicepick phones, Time Clocks, tc75x, Delivery Printers, IQS tablets, cameras, DVR, and Video Conferencing equipment. We are not removing the DVR, cameras, or video conferencing
- Installation of new laptops, chromebooks, desktop PCs and/or printers for a major computer manufacturer in Education and State Government entities at various locations in the Tri – State area
6
Experience For Device Deployment Technician Resume
- User configurations as per customer and company requirements
- De installation of Legacy systems and relocate to specified areas
- Provide excellent customer service and assistance to faculty and staff in response to requests for help with CSUEB computer systems, desktop applications, and network connectivity
- Assign separate tasks to other departments or individuals as needed
- IMAC – IT equipment Install/Move/Add/Change
- Set up, configure and deployment of laptops, desktops, workstations
- Restoration and migration of user data
- Execute and follow appropriate KB articles
7
Experience For Deployment Technician Resume
- Complete all work tasks with minimal supervision and work in a team environment
- High level of flexibility and the ability to positively respond to changes in work requirements
- Work in tandem with Site Development and Client Systems teams to coordinate deployment of hardware with project milestones and installation dates for locations across the country
- Log all hardware received, maintain accurate inventory and update asset assignments throughout asset lifecycle
- Package hardware for shipping, prepare and communicate packing checklists and work in partnership with shipping partners and mailroom to ensure timely delivery to correct locations
8
Experience For PC Deployment Technician Resume
- Communicate tracking information and shipping expectations to users
- Manage workload to include meeting established asset management processes while meeting critical deadlines
- Account for and report on IT inventory and conduct forensic investigation of missing or unaccounted assets
- Uncover savings through process improvement/strategic planning related to asset procurement & deployment
- Someone who has a familiarity with ITSM principles, ITL or working in an IT military environment. This helps with the lingo barrier and gets them up to speed
- Maintain accountability and compliance for all purchases of IT Assets through process adherence
9
Experience For IT Deployment Technician Resume
- Perform physical inventory management activities such as receiving deliveries, unloading shipments, stocking and organizing shelves, cleaning, and packaging assets for shipping
- Work with a sense of urgency to provide timely and courteous responses to telephone, e-mail, and ticket based support requests and complete thorough documentation of all work in enterprise ticketing system
- Cross train to backfill other department roles in the event coverage as needed
- Assist in researching, selection, evaluation, implementation, documentation, operation, support and maintenance of hardware and software solutions as directed in a Microsoft environment
- Participate in team on-call rotation to provide 7/24
- Navigate windows 7 and windows 10
- Image and configure media players with appropriate IDs and static IP addresses
- Communicate regularly with external customers and installation teams
- Prepare and ship media players and additional equipment
10
Experience For Engineering & Site Deployment Technician Resume
- Complete required paperwork for both internal and external customers
- Remotely troubleshoot ADFLOW equipment through the user of the Bomgar Representative Console
- Participate in after hours on-call technical support rotation
- Provide onsite assistance with field installations as needed, approximate travel 5%
- Pickup Request Process - Enters pick up request through Arrow’s client portal and works with transportation to schedule pick up
- Transportation industry knowledge with an emphasis in customer service
- Someone who has worked in a matrix team environment and someone who can work on their own with little supervision
- Experience: 5+ years of IT experience (A BS/BA can substitute for 4 years of experience), specifically in network and systems design and integration into an enterprise environment; 2+ years of technical writing; 2+ years of testing experience
- Certificates: DoD 8570.01-M IAT Level II certification and associated CE certificate. Microsoft Certification
List of Typical Skills For a Deployment Technician Resume
1
Skills For PC Deployment Technician Resume
- Previous experience preparing, running, and terminating CAT 5, CAT 6, and coaxial cable ends and installing proper connectors/fittings
- Experience upgrading and deploying in a Windows 7 and Windows 10 environment
- Experience working on a software and/or hardware migration
- Experience providing desktop support
- Strong background in Windows Operating Systems with emphasis on Windows 10
- Experience supporting Windows and Mac Platforms
2
Skills For IT Deployment Technician Resume
- Demonstrated ability to interact with many people of differing professional levels
- Experience in provisioning server or network infrastructure
- Experience with powershell scripting (or equivalent)
- Valid Texas driver’s license with clean driving record
- Experience supporting software application platforms
3
Skills For Engineering & Site Deployment Technician Resume
- At least three (3) years experience supporting IT equipment or related technology
- Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
- Strong background in Windows Operating Systems with emphasis on Windows 7
- Experience with Active Directory (managing objects and linking machines)
- Experience with imaging/re-imaging in a Windows 7 or 10 environment
- 2) Internship or externship experience working Windows 7
4
Skills For EUC Deployment Technician Resume
- Experience working with Windows Remote Tool
- Experience with an enterprise ticketing system (ServiceNow, Remedy, etc.)
- Deployment experience required
- Shipping, receiving and disposal of IT equipment
- Scheduling and communicating appointments with customers
- Understanding of computer security best practices
- Supporting IT equipment in large corporate environment
5
Skills For Datacenter Deployment Technician Lead Resume
- Following a streamline process
- Accepting applications through 23 April 2018.
- Staging of new equipment in warehouse to prep for delivery
- Preparing legacy equipment for disposal
- Assist the EMS staff in preparing and imaging all incoming endpoints and work with EMS staff to ensure our inventory and asset tracking procedures are followed
- Smart hands for unboxing, staging, documenting, taking photos server and desktop installation
- Responsible for all inventory management, onsite scanning, and reconciliation using S Tech‘s mobile scanning technology
6
Skills For Device Deployment Technician Resume
- Using SCCM for imaging
- Responsible for managing packaging supply inventory at a S Tech facility or cross dock
- Assist users in configuring email clients, operating systems, and other desktop software applications
- Inventory management of IT assets including asset auditing
- Provide hardware and software training, including documentation, and other reference materials for any end users
- Perform system patching, updates, and refresh of operating system image
7
Skills For Deployment Technician Resume
- Educateand set up new users, including imaging, new hardware and software
- Handles refresh projects for Servers, PC’s, Laptops, Training Machines, Printers, etc
- Providing desktop support in a large, enterprise-level environment
- Of systems going from Win7 to 10
- Follow a well-documented process for upgrade: network booting, re-image, Microsoft tool for profile migration
- Knowledge of network access procedures including the TCP/IP Protocol
- Verify pre-existing peripherals are successfully tests with the new machine
- Track and resolve customer incidents and requests through the ServiceNow ticketing tool
- Basic troubleshooting of hardware and software issues for Windows and MAC devices
8
Skills For PC Deployment Technician Resume
- Hardware/software provisioning for warehouses & retail locations to include PCs, laptops, RF equipment
- Manage several stages of provisioning for several groups of IT equipment simultaneously
- Use checklists to accurately assemble pallets of hardware in preparation for shipping to deployment destination
- Installation of all peripherals, projectors, printers, camera's, sound equipment and recording devices
- Service Management/Service Desk ticketing software
- Technicians are needed to come in and perform imaging and deployments
- End user orientation and troubleshooting
- Direct and lead preparation of engineering plans and site installation Technical Design Packages
- Direct and lead preparation of drawings documenting configuration changes at each site
9
Skills For IT Deployment Technician Resume
- Hardware/break-fix support
- Install, Configure and Troubleshootend user desktop issues with Windows
- Knowledge of data backup practices
- Self- motivated and proactive
- Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems
- Physical movement of new systems to the department in question
- Transfer files from users old machine to new machine
- Configure new machines to clients needs and install all applicable software in scope
- Collect and store old machine in pre-determined storage location
10
Skills For Engineering & Site Deployment Technician Resume
- Responsible for all used inventory management and onsite scanning, reconciliation, reporting. Using Microsoft office tools as well as some Arrow web based tools
- Asset Management tasks - Requests packaging materials and supplies as needed; keep client storage rooms clean, neat and organized; coordination with clients’ IMAC technicians to collect and organize disposed equipment
- Shipment Tracking - Confirms arrival at processing center and ensures portal entries are complete / accurate
- Create and maintain an inventory of disposed equipment waiting to be picked up by Arrow (inventory tool to be provided by the PM)
- Update customer ticket system and / or signoff process for assets collected (if applicable and if access and training on customer system is provided)
- In customer service and troubleshooting in Windows 7 and 10
- Hands and eyes for the ADC Migration Team on remediation of issues found during remote migrations
List of Typical Responsibilities For a Deployment Technician Resume
1
Responsibilities For PC Deployment Technician Resume
- Lift +25 lbs. for long periods of time
- Able to pass State Police and Government Background checks – clean record
- Physically install, move, and remove endpoint equipment
- Maintain hardware and software inventory records in accordance with university procedures
- Transfer customer data, files, and configuration settings from one endpoint to another
- Follow eWaste procedures defined by the Asset Management team and University
2
Responsibilities For IT Deployment Technician Resume
- Refer hardware problems to appropriate repair resources and coordinate service requests with hardware vendors and contractors
- Maintain currency of security software on client endpoints
- In-depth knowledge of one or more of the identified areas of responsibility
- Proficiency in English, both oral and written
- U.S. citizen and Texas resident with Texas Driver’s License required
- Detail oriented with the ability to teach and train detailed processes and methodologies to team members
- Perform walk-through of hospital and clinical facilities to identify 9000+ systems
- Make sure data is correct - PC name, location, department, floor, room, OS version
3
Responsibilities For Engineering & Site Deployment Technician Resume
- Correct/update information as need for migration process
- Customer Service- Be able to speak to users both on the phone and in person in order to schedule their refreshes, troubleshoot, etc
- Pre migration support for day of migration
- Receive list of workstations that were not discovered by QMM
- Arrives on site one to two hours before migration
- Troubleshoot workstations that were not discovered
4
Responsibilities For EUC Deployment Technician Resume
- Knowledge of Outlook, SharePoint, Adobe Acrobat Pro, Docusign and MS Office
- Exceptional work ethic and professional integrity
- Assist in the deployment of PC's across Wilmer Hale
- Develop installation schedules
- Able to lift boxes up to 25lbs
- Travel in Canada and the United States
5
Responsibilities For Datacenter Deployment Technician Lead Resume
- Customer facing 90% of the time requiring professionalism and spontaneous technical troubleshooting skills Familiar with Dell desktops and laptops; McAfee encryption and Anti-Virus SCCM 2007 and CM2012 Active Directory access, navigation and use, and domain navigation
- ACTIVE Secret Clearance and Security+
- Ability and willingness to travel around the world (a month at a time)
- 3) Active industry recognized certification
- Technical environment: Windows 10, Office 2016, Dell hardware
- Previously a part of a Windows XP to Windows 7 Migration or hardware deployment team
6
Responsibilities For Device Deployment Technician Resume
- Map printers and create shortcuts on the desktop for end users
- Perform well throughout a 8 hour work day,
- Work in a team-based atmosphere with no hesitation to communicate with Team Leads and/or hospital personnel if assistance is needed
- Solid judgment, problem-solving and decision-making skills and a proven record of taking the initiative and responsibility in using those skills effectively, both individually and as a member of a team
- Hardware Deployment expereine
7
Responsibilities For Deployment Technician Resume
- 10 PAID FEDERAL HOLIDAYS!
- Pass drug test and criminal background check
- Proficiency with the Microsoft® Office Suite
- Prior experience providing desktop support (tier 1 and tier 2) for Windows (OS 7, 8, and 10) and Mac OS (small percentage of environment) Enterprise level environment
- Desktop PC. Install/Support
- Deploynew PC's for Client
8
Responsibilities For PC Deployment Technician Resume
- Providesupport of Windows to client
- Knowledge of Active Directory / LDAP, Sharepoint, and Google Apps
- Supportclients in person
- 7 to 3:30
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