Deposit Operations Specialist Resume Sample
Ervin Greenholt
869 Kevon Trace,
Boston,
MA
+1 (555) 962 7986
Work Experience
Deposit Operations Specialist
02/2018
-
PRESENT
Dallas, TX
- Performs proper maintenance and research on Deposit Accounts and CIF’s as requested by internal customers
- Research and resolve branch questions
- Process incoming DDA and SAV mail deposits
- Log and prepare all CD Interest Checks for mailing
- Review CD reports for those under or at 0%
- Verify prior business day incoming wire postings
- Review large dollar postings for proper signature
- Review DDA, SAV and CD Exception Reports
- Process all returned mail and returned mail fees
Deposit Operations Specialist
04/2015
-
11/2017
Boston, MA
- Process all incoming and outgoing wires including prior day wires
- Review accounts for CIP and account documentation
- Process account maintenance requests
- Handle non-post, NSF's, return deposit items, and large dollar return notifications
- Monitor accounts for excessive activity in accordance with Regulation D
- Review various ACH reports
- Handle Regulation E disputes
- Process tax levies and garnishments
Education
University of Phoenix - Fairfield County Campus
2010 - 2014
School's Degree in Management
Professional Skills
- Possess strong analytical and research skills and excellent written and oral communication skills
- Strong organizational skills; ability to plan and prioritize workload
- Utilizes strong communication skills, both written and orally, when communicating with others and making recommendations
- Effective multi-tasker with excellent time management skills
- Proven experience in either insurance, banking or other financial industry customer service and/or processing department
- Prior experience working in an operations environment
- Prior work experience in banking environment desirable
How to write Deposit Operations Specialist Resume
Deposit Operations Specialist role is responsible for organizational, travel, retail, credit, training, database, security, reporting, research, insurance.
To write great resume for deposit operations specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Deposit Operations Specialist Resume
The section contact information is important in your deposit operations specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Deposit Operations Specialist Resume
The section work experience is an essential part of your deposit operations specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous deposit operations specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular deposit operations specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Deposit Operations Specialist resume experience can include:
- Strong organizational and time management skills as related to daily tasks
- Prior administrative or operations experience
- Communicates effectively both written and verbally with internal and external customers, vendors and management
- Matching image replacement documents (IRD) with returned deposited items (RDI) notices, validating legal line accuracy, depositor and account information
- Matching returned deposited items (RDI) notices with image replacement documents (IRDs) validating legal line accuracy, depositor and account information
- Strong working knowledge of PC applications including Microsoft Word and Excel
Education on a Deposit Operations Specialist Resume
Make sure to make education a priority on your deposit operations specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your deposit operations specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Deposit Operations Specialist Resume
When listing skills on your deposit operations specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical deposit operations specialist skills:
- Strong organizational and time management skills. Strong written and communication skills
- Solid communication, organizational, and customer service skills
- Multi-task and function efficiently in high volume, fast paced deadline oriented environment\Solid organizational and time management skills
- Prior experience with Fiserv
- Effectively multi-task and meet deadlines
- Communicate effectively verbally and written with all levels of colleagues
List of Typical Experience For a Deposit Operations Specialist Resume
1
Experience For Deposit Operations Specialist Resume
- Completes Verification of Deposit forms, validating customer’s signature and accurately completing all requested information on the form
- Strong knowledge of banking concepts and regulations
- Reviews the Bi-Monthly Suspect Kiting report, identifies any potential loss and notifies Loss Prevention department of potential closing of account
- Perform review of correct titling of accounts to ensure FDIC insurance is calculated correctly and successful OFAC scanning
- Support consumer and IRA account opening and daily account maintenance procedures
- ACH and Check Processing
- Assists Wire Transfer Department with inputting entries for G/L
- Perform processes related to IRS B Notices, Back-up Withholding and escheatment
- Review file maintenance reports
2
Experience For Deposit Operations Specialist Resume
- Possess a good working knowledge of all regulatory requirements pertaining to the job functions, including, but not limited to, BSA/AML, the U.S. Patriot Act, and privacy laws
- Familiarity with current banking regulations
- Research and resolve complex situations
- Prepare, analyze and report on a variety of audit packages
- Analyze and interpret Bank consumer policy and procedures
3
Experience For Deposit Operations Specialist Resume
- Provide backup support in various areas of Deposit Operations
- Closely adhere to Federal regulations and the Bank’s Information Security policies and procedures
- Be available to answer questions from the Vendor to help resolve deposit customer inquiries
- Closely adhere to Federal regulations and the Bank's Information Security policies and procedures
- Assist with special projects related to functions within the Deposit Operations Departments
- Identifies and resolves systemic and operational issues
- General Ledger and Account Reconciliations
- General Customer Service & Support
- Help identify opportunities to obtain efficiency improvement within the department
4
Experience For Deposit Operations Specialist Resume
- Item Processing Functions: Performs Positive Pay Processing; ARP monthly recons; work closely with clients, accounting, and Cash Management. Research and adjust incoming adjustments from FRB, Fiserv and other outside sources
- Daily validation of items in Fraudguard. This includes validating signatures for dual signature accounts, Investors Bank accounts (official checks,etc),and looking for missing endorsements. Assist in clearings when needed with daily processing of exceptions
- Performs reconciliation for a variety of check activity examples include but not limited to return items and adjustments
- Assists and researches branch and administration inquiries
- Maintains retention records and files for future DDA research
- Completes department DDA proof
- Assists in creation of departmental and branch manuals for IEH, ARP, and RDC
- Able to work under pressure and handle deadlines
5
Experience For Deposit Operations Specialist Resume
- Respond to Levies and Subpoenas
- ACH Origination and weekly reviews
- Reviews electronic deposits (ATM and Mobile) over $1,000 for proper payee, proper endorsement, proper date, legal and written amount agree and any potential fraud
- Reviews possible risk factors of the ATM, Mobile or Business Remote Deposit Capture deposits for NSF, New Account, Stolen checks, Stale dated check, Forged or Counterfeit checks
- Place Reg. CC holds on deposits as appropriate
- Next day review of a random number of deposits is completed. Review consists of suspicious items, including altered checks, altered payees, duplicates, third party checks, legal and written amounts agree and suspicious issuers
- Documents any Business Remote Deposit Capture over limits on a spreadsheet and reports monthly to Treasury Management
- Work in a team environment and multitask
- Reviews daily report of daily excessive mobile deposits, research accounts and checks to detect any potential fraud
6
Experience For Deposit Operations Specialist Resume
- Reviews daily report of daily excessive ATM deposits, research accounts and checks to detect any potential fraud
- Processes the bank by mail transactions
- Provides prompt, efficient and professional service to the branches and departments
- Works with management to develop efficiencies and manage risk within assigned tasks
- Support junior staff with questions
- Researches incoming chargeback items, debits correct deposit account, daily chargeback notifications to branches and departments and sends required notification to customers
7
Experience For Deposit Operations Specialist Resume
- Daily balance various general ledger accounts, research and resolve any out of balance condition, document corrections for out of balance conditions and report any exceptions to supervisor
- Process any incoming check adjustments on a daily basis, document all entries, debit or credit appropriate customer’s accounts
- Process all Forged Check Endorsements Forged makers signature, Unauthorized demand drafts and Check Alterations within the required time lines in order to eliminate losses for the bank
- Daily researches duplicate items reports, making customer account corrections, returning duplicates, or processes adjustments
- Daily accurately processes the NSF return items meeting the required time line
- Daily researches and makes accurate corrections for all unposted items meeting the required time line
8
Experience For Deposit Operations Specialist Resume
- Perform monitoring of accounts for regulatory concerns related to Reg D, AML, dormancy, excessive accounts and excessive transactions
- Complete large item return notifications to other financial institutions
- Processes the stop payment suspects and accurately return or pay checks to customer’s accounts
- Serve as a primary contact for the resolution of account and customer issues
- Recommend procedure/policy changes needed to avoid/reduce future Compliance and Regulatory issues
- Ensure Ally Bank complies with report statutes and requirements
- Perform ATM and mobile deposit review
9
Experience For Deposit Operations Specialist Resume
- Processes deposit rejects exception items such as overdrafts and nonpost items, as well as mail deposits and loan payments, IRS and State levies, and returned checks to customer accounts. Completes account verifications requests in a timely manner.45%
- Conducts research and resolves customer inquiries regarding check or electronic deposit and withdrawal activity on deposit accounts or bank statements in a timely to ensure quality customer service. Completes legal research requests in accordance with bank privacy and confidentiality policies. 25%
- Monitors and completes account rate/change requests timely and accurately. Performs system changes to customer and deposit account records and maintains archive of documents. 15%
- Works with Bank Security and Compliance department on potential fraudulent transactions. Processes transactions and account maintenance if required. Completes dormant account review and deposit account charge off processing. 10%
- Concepts, practices, policies and procedures of human resource management
- Participate in human resource management activities
- Prepare budgets and review financial statements
- Travel on a very limited basis
10
Experience For Deposit Operations Specialist Resume
- Customer service
- Quality control of request sent to customers
- 5+ Excel-Ability to create and update spreadsheets
- Thrive in a high volume, deadline-oriented environment
- With MS office products Word and Excel
- Excel-Ability to create and update spreadsheets
List of Typical Skills For a Deposit Operations Specialist Resume
1
Skills For Deposit Operations Specialist Resume
- Excellent written and oral communication skills
- I - Grade 6: 0-2 years’ work experience in back office operations in a financial institution or related experience
- II - Grade 7: 2-5 years’ work experience in back office operations in a financial institution or related experience
- III - Grade 8: 5+ years’ work experience in back office operations in a financial institution or related experience
- Compliance/regulatory environment knowledge/skills
- Matching returned deposited items (RDI) notices with image replacement documents (IRDs)validating legal line accuracy, depositor and account information
- Experience of working in an operations environment,
2
Skills For Deposit Operations Specialist Resume
- Experience working in an operations environment preferably financial institution
- Experience working in operations environment
- GL reconciliation/matching experience
- Five years deposit operations experience
- Build strong relationships with teammatesand business partners
- Build strong relationships with teammates and business partners
3
Skills For Deposit Operations Specialist Resume
- Positive Pay ARP experience
- Operation experience
- Daily review large check report and validate each check for proper payee, proper endorsement and complete research for any potential fraud
- Reviews the duplicate check report on a daily basis, contacts the branch to verify that checks are valid and the customer has issued the check
- Processing, transmitting and balancing incoming and outgoing wire transfers
- Fulfilling customers’ requests generated through the Contact Center including matching collateral with various outbound letters
4
Skills For Deposit Operations Specialist Resume
- Researching account activity utilizing bank applications and reporting
- Analyzing operational processes and processes and identifying opportunities for improvement
- Opening Accounts for the Contact Center and Web Account Opening
- Examining Citizens checks being returned to identify correct bank of first deposit (BOFD), maker, depositor and legal line accuracy
- Mailing (RDI) notices with accompanying IRD to customers and internal bank departments via us mail, InterTrack and FedEx
- Logging information on a tracking spreadsheet
- Examining Citizens checks being returned to identify correct Bank of First Deposit (BOFD), maker and depositor information and legal line accuracy
5
Skills For Deposit Operations Specialist Resume
- Prepping Mail Match (RDI notices, IRDs and Check 21 inserts) for mailing to customers and internal bank departments via US Mail, Inter Track and FED Ex
- Ensuring the work of others is completed accurately and on time
- Completing customer research requests
- Meeting all Service Level Agreements (SLA’s) to support our customer service standards
- Ensuring image replacement documents (IRD) for returned deposited meet quality and quantity standards
- Researching any unidentified mail to determine correct recipient
- Proving customer service for internal and/or external customers
- Posting monetary transactions to customer and general ledger accounts via ePOST
- Interacting with internal department and branch colleagues via verbal and written correspondence
6
Skills For Deposit Operations Specialist Resume
- Completing customer requests
- Maintains a complete working knowledge of DDA operating systems, signature, POD processing, and image capture
- Processes incoming and outgoing return items
- Using and updating department generated Excel spreadsheets
- Review of Identification and supporting documents for account opening
- Work well under pressure, maintaining composure, and meeting deadlines
7
Skills For Deposit Operations Specialist Resume
- Problem solving and team building
- With Excel spreadsheet (creating and updating)
- Strictly following established procedures, policies and Bank guidelines
- Out of the box thinker comfortable with suggesting improvement ideas
- Flexibility - due to daily deadlines, on occasion, position can involve working past scheduled hours to meet business needs
8
Skills For Deposit Operations Specialist Resume
- Knowledge of wire transfer, ACH origination, electronic banking, Regulation E compliance, and administration of IRA accounts, BSA/AML, etc
- Responsible for assisting in the development and maintenance of efficient operational procedures
- Wire Transfer Processing and daily Money Desk Review
- Monthly and quarterly reconciliation and reporting functions
- Repurchase Agreement Accounting
- Abandoned Property Reporting
- Account Analysis Processing
9
Skills For Deposit Operations Specialist Resume
- Pledged Account Monitoring
- Knowledge of bank regulations including but not limited to Reg CC, Reg D and UDAAP
- Assists in training Deposit Operations/POD team members when necessary
- Daily processes inclearings files, maintaining a high level of accuracy and speedy completion of process in order to memo post to customer’s accounts
- Adhere to policies and procedures when performing job functions
- Act as the “Help Desk” for incoming inquires from branch colleagues
10
Skills For Deposit Operations Specialist Resume
- Complete various day-to-day functions within the deposit operations department with an emphasis around Charge Off and Charge Off reporting
- Act as the "Help Desk" for incoming inquires from branch colleagues
- Achieve and maintain personal and team targets, goals and objectives
- Corrects and processes all unposted and chargeback items
- Reviews and processes stop payment orders
- Conducts research requests and handle inquiries for customers
- Assist with statement production
List of Typical Responsibilities For a Deposit Operations Specialist Resume
1
Responsibilities For Deposit Operations Specialist Resume
- Possesses the ability to work independently or on a team
- Exhibits excellent analytical and problem solving skills, including the ability to accurately gather, analyze and interpret data, identify and define problems and make recommendations for resolution
- Knowledge of FIS system and Active view
- Manages premium processing and deposit workflow to achieve designated time-service agreement. Participates in discussion or meetings concerning workflow, in accordance with departmental and individual affiliate partnership agreements governing time service and procedural guidelines governing the handling of premium applications
- Reviews complex documents to determine proper allocation (ledger accounts) and assures the accuracy of premium application. Researches exception items, sorts and prioritizes check batches by batch types, and distributes output to appropriate individuals within the department for same day processing
2
Responsibilities For Deposit Operations Specialist Resume
- Ensures all incoming checks are deposited accurately by Company and bank account, utilizing bank deposit product. Confirms deposit totals, endorsements and recording of deposit totals onto the appropriate worksheets. Manages check deposits so as to maximize interest earned on cash balances
- Provides excellent customer service to internal customers and agents, including answering questions and researching problem cases
- Researches and resolves issues through collaboration with programmers and technical staff. Serves as a liasion with Information Technology when system problems arise
- Prepares and distributes monthly deposit processing reports to senior management within the business unit. Prepares monthly retained asset reports, performs annual reconciliation of retained asset accounts and provides annual financial reporting to management
- Demonstrated mathematical proficiency and proven ability to perform advanced math functions
- Processes split or manual check requisitions, verifing accuracy and releasing check disbursement file
3
Responsibilities For Deposit Operations Specialist Resume
- Maintains and accumulates Company product and procedural knowledge on current product portfolios. Updates policies and procedures, and takes responsibility to maintain procedural manuals
- Prepares work order requests for repetitive EFT templates in accordance with departmental requests
- Assists with dormant account and escheatment process
- Demonstrated strong attention to detail with excellent organizational skills. Cite examples of organizational and time management methods used to manage or prioritize workload demands
- Demonstrated excellent verbal and written communication skills with the ability to successfully interpret and communicate business needs between internal and external groups in a clear, focused and concise manner. Experience to include strong customer service background, communication and etiquette skills
- Proven ability to work in a team environment with the ability to interact well, and in a positive manner, with co‑workers and management
4
Responsibilities For Deposit Operations Specialist Resume
- Processing high volume of bank transactions rejecting from nightly batch processing (e.g. account closed, no account found, stop payments, hold all funds, etc) within service level agreement (SLA) and according to regulatory guidelines
- Collaborating in review/development of department policies, procedures and training materials to maximize efficiency, simplicity and customer focus while meeting SLA and regulatory guidelines
- Processing high volume of bank transactions rejecting from nightly batch processing (e.g. account closed, no account found, stop payments, hold all funds, etc) within serviclevel agreement (SLA) and according to regulatory guidelines
- Ensures that all electronic consumer and business transactions are handled timely and accurately according to guidelines
- Customer focused team player able to work independently with minimal supervision
- Basic knowledge in PC and MS office
- Knowledge of Microsoft Suite with proficiency in Microsoft Excel
5
Responsibilities For Deposit Operations Specialist Resume
- Work as a team with co-workers to ensure all functions are completed timely and correctly
- Excel and Database – ability to create and update spreadsheets
- Manage several computer based applications
- Utilize personal computers and Window driven programs
- Process and resolve EFT requests
- Monitor Excess transaction report
6
Responsibilities For Deposit Operations Specialist Resume
- Mortgage document knowledge
- Process ACH Origination
- Back Office Operations
- Data entry
- Review daily business remote deposit capture deposits which are rejected due to over deposit limit, over check limit, MICR changes, check from a new depositor, checks drawn customer’s account. Approve transactions if within signing authority limit or obtain approval from Treasury Management Sales or Support. Deposits not approved prior to cut off require a hold placed on the deposit
Related to Deposit Operations Specialist Resume Samples
Deposit Operations Resume Sample
Work Experience
• Managing daily operations and ensuring successful service level agreements
• Focuses efforts on important priorities
• Accomplishes more tasks and assignments in less time
• Can attend to several priorities at a time
• Eliminates ...
Professional Skills
• Excellent organizational, tracking and fol...
• Excellent Power Point, Excel and Word Skills
• Strong compliance/regulatory environment k...
Mgr Operations Resume Sample
Work Experience
• Deliver a consistent and effective approach to business management across the functional area of responsibility (in line with CRAO shared services model)
• Ensuring the identification and implementation of best practice across the organization to enable the highest operational standards
...
Professional Skills
• Strong computer skills including experienc...
• Proven operational and tactical planning s...
• Strong financial planning, budgeting and f...
Trust Operations Specialist Resume Sample
Work Experience
• Performs routine accounting functions related to trust accounts including cash receipts, cash disbursements, income collection, trade settlement and control of the trust accounting system
• Prepares routine accounting entries in accordance with established procedures
• Inputs...
Professional Skills
• Extremely detail-oriented with strong orga...
• Strong computer skills, particularly Excel...
• Strong verbal and written communication ...
Business & Operations Director Resume Sample
Work Experience
• Build and sustain collaborative and productive relationships with other functional areas such as front office businesses, IT, HR, COE, LCD, etc.
• Implements appropriate systems and internal controls to adequately safeguard the YMCA’s financial resources and to provide a solid basis for accurately ...
Professional Skills
• Strong analytical, communication and probl...
• Excellent communication skills, experience...
• Strong written and oral communication and ...
Technology Process Resume Sample
Work Experience
• General knowledge of the large corporation IT landscapes, preferable Philips and in depth specialist knowledge on the applications or application components of your domain
• Knowledge of ITIL processes or a proven track record in IT Service Operations
• Knowledge of what it t...
Professional Skills
• Good written and oral communication skills...
• Proven leadership skills, ability to build...
• Strong experience of operating, communicat...
Process & Controls Resume Sample
Work Experience
• Continuously assist in the identification of process improvements
• Work closely with stake holders and technical subject matter experts to ensure process improvements account for all points in the end-to-end process
• Identify and build consensus on requirements while managi...
Professional Skills
• Strong technical skills and in-depth exper...
• Proven experience in leading a technical a...
• Very good organizational skills and struct...