Desk Officer Resume Sample
Laurie Prohaska
1608 Janelle Club,
San Francisco,
CA
+1 (555) 219 2253
Work Experience
Associate Client Desk Officer
07/2015
-
PRESENT
Houston, TX
- Customer oriented with good communication skills ( spoken and written )
- Motivated, eager to learn and easily takes initiative
- Analytical with good sense for details
- A problem solver that continuously looks for solutions
- Stress resistant and flexible in terms of working time ( 08:00 – 17:30 )
- Regional team membership
- Work within the Regional Team to assist the team members to provide financial, program development, fund raising, recruitment and technical oversight, input and supervision
- Work with members of other International Medical Corps departments who are not assigned to the Regional Team but who provide programming, logistical, legal, security, human resource and communication oversight, input and/or supervision, including International Medical Corps-UK
- Regional program management
Desk Officer
12/2010
-
03/2015
New York, NY
- Perform regular program evaluation to ensure that objectives are being achieved and quality is maintained
- Assist in developing and implementing regional and country strategies; provide feedback on identified country program directions
- Perform problem solving and mitigation as needed
- Coordinate communications between all International Medical Corps departments, including headquarters offices and the field; maintain open lines of communication with field staff ensuring that country programs are properly briefed on International Medical Corps’s mission, goals, and capacity
- Assist in new program and new mission start-up as appropriate
- Facilitate human resource oversight of country teams including administration matters, mentoring, coaching and identification and resolution of problems, concerns, legal issues, and conflicts
- Assist in identify staffing needs, interviewing applicants, and orienting new country mission staff, including consultants following appropriate International Medical Corps procedures
- Visit the country missions regularly for management and operational assessment; Coordinate visits to the mission by Regional Team members and others
Assistant Services Desk Officer
11/2004
-
09/2010
Boston, MA
- Working under the supervision of the Regional Coordinator and with the Regional Team
- Backstop the daily operations of the country programs to ensure continuance through appropriate response to context changes, mission, program, and beneficiary needs, donor positioning, lessons learned, and best practices
- Facilitate compliance with internal and external regulations, all applicable laws, and contractual obligations, in consultation with Legal
- Facilitate timely and adequate cooperation with Legal regarding review and approval of agreements (MOUs, contracts, etc.)
- Manage timely and proper reports (internal, financial, donor, special and other) and their flow within and without International Medical Corps including International Medical Corps-UK including review, analysis, and compliance with deadlines
- Act as liaison for the country programs with International Medical Corps internal departments, advocating for the needs of the program within International Medical Corps
- Manage MOU and contract review and approval process; follow International Medical Corps legal procedures
Education
Frederick Taylor University
1999 - 2004
Bachelor's Degree in Management
Professional Skills
- Excellent interpersonal skills and possess the skill to communicate in a professional and pleasant demeanor
- Strong monitoring and evaluating skills in order to direct, manage and evaluate large amounts of data from a variety or resources
- Strong analytical, organizational, and writing skills
- Excellent inter-personal and communication skills, and ability to engage with colleagues and counterparts at all levels
- Excellent communication skills and a professional communications etiquette (Oral and written)
- Strong briefing experience on a variety of topics to senior stakeholders
- Strong experience with Microsoft Word, PowerPoint and Excel
How to write Desk Officer Resume
Desk Officer role is responsible for communications, government, software, health, english, powerpoint, excel, finance, credit, database.
To write great resume for desk officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desk Officer Resume
The section contact information is important in your desk officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desk Officer Resume
The section work experience is an essential part of your desk officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desk officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desk officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desk Officer resume experience can include:
- Trading goods (imported); Request on price and conversion cost, PR issue, Follow-up orders with Purchase
- Experience with learning and presenting systems design concepts and functionalities to senior stakeholders
- Experience with conducting intelligence analysis, research, or targeting for the US Intelligence Community (IC)
- Excellent working knowledge of the the technology usage for telephone and computer (Excel, Word, PowerPoint, Outlook, Internet, FLO and JDE)
- Experience in conducting Human intelligence collection
- Experience in supporting US European Command (USEUCOM) area of responsibility (AoR)
Education on a Desk Officer Resume
Make sure to make education a priority on your desk officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desk officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desk Officer Resume
When listing skills on your desk officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desk officer skills:
- Good experience in tending process
- Demonstrate a solid understanding of a geographic location or topical issue
- Team-leadership skills & Collaboration
- Strong knowledge and demonstrable experience in programme management and programme issues, preferably in emergency contexts
- Proven experience, preferably gained within financial industry
- Experience with user interface principles and design, and with presenting and briefing to user interface design and functionality
List of Typical Experience For a Desk Officer Resume
1
Experience For Help Desk Officer Resume
- Experience in conducting Human intelligence collection
- Experience in supporting US European Command (USEUCOM) area of responsibility (AoR)
- Interact with Banking and Financial Sector Regulators’ and participate and provide inputs for banking Industry bodies
- Analyze all the telephone/fax bills monthly with a view to ensuring that costs are properly charged to the relevant cost centers
- Communicate regularly with mission staff, especially the country director
- Be accessible to mission staff
2
Experience For Service Desk Officer Resume
- Assist in the provision of applicable training of new and current staff through the identification of staff training needs and training opportunities and through ongoing training in International Medical Corps policies and procedures
- Provide leadership, guidance and promote professional working relationships with all International Medical Corps departments to International Medical Corps staff members
- Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the organizations Code of Conduct, ethics, values and stand-point with regard to internal and external actors
- Have a thorough understanding of the mission and regional contexts
- Maintain substantial relationships with donors and partners (governmental, NGO, and companies) both current and potential
3
Experience For Front Desk Officer Resume
- Raise the profile of International Medical Corps, its work and country missions through active participation in Interaction forum, conferences, workshops, outreach events, and communication opportunities
- Represent International Medical Corps as well to the field and mission
- Serve as advocate for the missions
- Prevention of Sexual Exploitation and Abuse
- Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps
- “Donors”, as used in this document, refers both to donors whose agreements are signed by International Medical Corps-US as well as those whose agreements are signed by International Medical Corps-UK
4
Experience For Desk Officer, North & Central Africa Resume
- Proactively identify, prioritize, and track strategic and operational issues and risks regarding the country and country operations, including those raised by the CO, and flag them to the DRD, Emergencies, and to appropriate functional units in the RB and SRO for processing, resolution and follow up
- Proactively engage with the CO, RB functional units, SRO, and HQ Units, as appropriate, to propose solutions, facilitate implementation and track progress for the CO operation
- Advise the DRD, Emergencies on issues to be raised to the Operational Task Force (OTF) and Strategic Task Force (STF), WFP’s mechanism for operational coordination and strategic guidance for Level 2 and Level 3 emergencies. Facilitate the tracking and resolution of such issues with CO, RB and HQ stakeholders, as appropriate
- Prepare, participate in, and follow up on periodic coordination meetings at RB level and between the RB and CO convened by the DRD, Emergencies
- Review, provide inputs for, and/or draft regular or ad-hoc country briefs, situation reports, or issue briefs for approval by the DRD, Emergencies
- Act as focal point, as required, to facilitate the implementation of WFP’s Integrated Road Map (IRM) for the CO in coordination with the CO, functional units, and regional IRM team
- Participate in, and contribute to, field missions, internal and external meetings and conferences, as appropriate
5
Experience For Asset Desk Officer Resume
- Facilitate internal communication and exchange of information on the CO, country operations, and country context between functional areas and stakeholders (inside and outside WFP)
- Ensure coordination and sharing of information for country/operations with a sub-regional context (e.g. Syria crisis), with the SRO, as appropriate, and relevant counterparts and stakeholders, inside and outside WFP
- Engage actively with other Emergency Officers/Programme Coordinators and staff in RBC’s Emergency Unit and SRO to enable coordinated and harmonized support to the L2/L3 emergencies in the region
- Manage junior officers/staff, as appropriate
- Exposure in client/KYC documentation is a definite asset
- Self-motivated and ability to work under pressure in a fast paced environment
- Mature, independent, self-motivated and detail-oriented
- Perform proactive calls with current clients to encourage them to renew loans or extend maturity dates of Trade products and originate new opportunities with existing clients
- Prospect new clients for Trade to originate new opportunities out of all Trade pillars
6
Experience For Customer Service Desk Officer Resume
- Coordinate offering of existing and new products, marketing strategies and action plans to increase Trade Finance, Trade Services and LPM assets and revenue to meet financial goals
- Assure product offering and processing under global, regional and local policies (i.e. RAAC, GDR, PAP Guidelines, ICG Risk manual, X-Border Policy, etc.)
- Primary responsible for the Client Desk portfolio, working in close coordination and partnership with Client Desk RMs to increase asset portfolio
- Assist local sales teams and business partners with clients
- Interact frequently with cluster Trade teams to understand market trends, pipeline and close deals
- Interact with other countries within the CCA cluster and the region to share best practices
- Maintain and track all information related to Trade Finance and LPM Loans
7
Experience For Human Intelligence Desk Officer Resume
- Knowledge of TTS Trade organization and product
- Language: English & Spanish
- Creative, innovative, high energy
- Support a wide range of activities to manage a variety of geographic and/or topical issues
- Draft, coordinate, and monitor the production of reports
- Manage and track projects
- Conduct research and analysis on behalf of the customer
8
Experience For Offering Desk Officer Resume
- Participate in meetings with senior officials
- Participate on stock control with Sales to fulfill the company’s target
- Organize finished sample to customers
- Keep records on everyday actual sales with the sales budget
- Provide feedback and improvements on the efficiency of the customer service process in order to prevent future problems
- English and computer literacy
- Receive, monitor and attend to visitors whilst they await appointments. Direct WV UG visitors to the appropriate offices in line with Departmental guidelines
9
Experience For Humint Desk Officer Resume
- Prepare monthly reports on Front Desk Operations
- Graduate of a HUMINT Certification course, including FTC, DSDC, ASOC, SOC, DATC or 6+ years of experience as a qualified HUMINT Support Officer OSO or COM-H in lieu of the certification
- Graduate of a HUMINT Certification course, including FTC, DSDC, ASOC, SOC, DATC or 10+ years of experience as a qualified HUMINT Support Officer OSO or COM-H in lieu of the certification
- Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages
- Provide tier 1 service desk support and technical tier 2 desktop support to users across the Office of Sport
10
Experience For Assistant Services Desk Officer Resume
- Utilise appropriate tools and methods to address user support queries and return user’s ICT systems and networks to optimum efficiency
- Manage set-up activities for ICT devices and systems and monitor their performance to limit or prevent loss of service to end users
- ITIL certification at least to Foundation level (ideally v3 2011)
- Manage ground transportation
- HP Records Manager / TRIM
- Natural predisposition for Customers Service, like high interpersonal skills, capability of understanding customers’ needs, emotional balance and mature personality, excellent communication skills
List of Typical Skills For a Desk Officer Resume
1
Skills For Help Desk Officer Resume
- Experience organizing overseas deployments and all aspects of planning for large scale and complex overseas initiatives
- Experience drafting intelligence products, including
- Experience with software design and requirements gathering
- Verifiable experience within the specific field of expertise appropriate to the level applying
- Experience related to intelligence research and targeting work is required
- Of experience related to intelligence industry research, analysis, targeting, foreign affairs or other related activities
- A proven interest in Information Technology
- Business experience preferably in Trade
2
Skills For Service Desk Officer Resume
- Demonstrated with IC or other US Government agencies within the area of expertise
- Excellent command of spoken English, Cantonese and Putonghua
- Experience in Trade Product Solutions
- At least eight years of progressively responsible professional experience in international humanitarian or development work, or other related fields
- Coordinate with Matching team to close BOM and with Accounting to run costing for the first order (lot)
- Pro-active, self-starting, and problem-solving approach
3
Skills For Front Desk Officer Resume
- Cover letter (maximum 2 pages) responding to the following two questions
- Compose/send travel locator cables for departing engineering staff
- Provide support to branches for all implemented domestic branch banking systems and procedures by
- More than doubling the number of Conrad properties by 2014
- Knowledge of US Army’s organizational structure, including Army intelligence organizations
- Communicate changes in a timely manner to housekeeping leader
- Complete payroll by entering pay in the system and send them to the supervisor for approval
- Administer the removal and distribution of materials in containers and safes, archiving historic materials
- Monitor, analyze, and provide guidance on general Engineering Security Support activities and programs within assigned region
4
Skills For Desk Officer, North & Central Africa Resume
- Respond to overseas posts individual engineering staff member email/phone requests for information and/or mediation
- Contact ST’s overseas staff on delinquent or incorrect required reporting
- Analyse complex information and situations, and provide clear solutions and recommendations for action
- Clear, confident and very friendly telephone manner
- GCSE in Maths and English at C or above or equivalent
- Work in a dynamic team and under pressure
- Identify procedural or system-related problems or issues. Evaluate and recommend clarification/enhancements to branch manuals/procedures/systems
- Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry
5
Skills For Asset Desk Officer Resume
- Knowledge of US Army’s organizational structure, specifically Army intelligence organizations
- Excellent written and oral communications skills with close attention to detail in all deliverables produced while working independently and within a team environment
- Demonstrated ability to convey complex information and ideas clearly to employees at all levels and while dealing with a variety of time-sensitive technical and administrative requirements
- Experience and familiarity with national security and intelligence community policy, along with interagency coordination
- Experience with all aspects of strategic plan development, coordination, and maintenance
- Work efficiently within a team of Desk Officers and with a cross-functional mix of analysts, software developers, trainers, and engineers
- Arrange and facilitate meetings with senior client managers and follow up on action items from these meetings
6
Skills For Customer Service Desk Officer Resume
- Knowledge of program management processes
- Experience in inter-agency coordination; experience in writing intelligence and operations reporting; excellent communication skills (experience in briefing senior government officials)
- Communicate effectively both orally and in writing, including researching, briefing, and working well in teams or individually with minimal supervision
- Secretarial course and ability to work in a cross cultural environment is an added advantage
- Outline your skills and experience in delivering high level customer service with an understanding of the use of JUST Connect, video conferencing and Service Now
- Prior certification in basic tradecraft courses
- Foreign field experience from at least two PCS tours or
- Check-in and check-out for employees
7
Skills For Human Intelligence Desk Officer Resume
- Manage the room allocation (Meadowbank and Amaruq)
- Oversee Amaruq front desk operations
- Communicate to guest any transportation information
- Perform Guest Room Attendant (GRA), janitor and laundry tasks occasionally
- Update and manage the camp workforce schedule daily
- Determine an appropriate 5 year HIV prevention strategy based upon local resources and potential partners, current host military HIV efforts
- Implement the planned prevention, care and treatment strategy
- Maintain current military HIV knowledge and information
- Develop and deliver briefings to DS senior management and for presentation to the American ambassadors and the Office of Inspector General teams on security technology programs and DOS matters
8
Skills For Offering Desk Officer Resume
- Business experience preferably in Trade
- Highly motivated and experienced person to drive the assets and revenues of Trade Finance, Trade Services and TWCF products
- Good command of written and spoken English and Putonghua
- Preferably with relevant experience
- Process customer orders in SAP system and validate FG product code, price, FG stock and delivery date
- Complete daily compilation, formatting and recording in the DS Source and global database of all cable traffic strategic to operations of DS/ST
- Respond to taskers, giving reports on overseas posts’ technical security issues for ambassadorial briefings
- Coordinate offering of existing and new products, marketing strategies and action plans to increase Trade Finance, Trade Services and TWCF assets and revenue to meet financial goals
- Maintain and track all information related to Trade Finance, Trade Services and Trade Working Capital
9
Skills For Humint Desk Officer Resume
- To ensure the smooth running and order of the Front Desk
- Provide improvements if there are any concerns on the selling process to ensure customer satisfaction
- Coordinate with Finance on releasing blocked sale orders
- Language: Fluent English & Spanish
- To maintain guest satisfaction levels to the standards of the hotel and the company
- Service oriented with pleasant personality
- Receive PR / PO by electronic mail or fax and confirm PO to customer
- Coordinate with Planner / Production / QC to update orders status in SAP and contact customer on any planned adjustments
- Coordinate to ensure delivery with the Logistic team
10
Skills For Assistant Services Desk Officer Resume
- Communicate to Sales related to a complain from customers and to Technical Services and coordinate with other functions through getting CAPA and/or CN issuing to customer
- Experience with SAP is essential
- Good command in both English and Chinese (both verbal and written)
- Experience in office administration
- Highly motivated and experienced person to drive the assets and revenues of Trade Finance, Trade Services and LPM products
- Maintaining customers databases and creating new customer account
- Daily opening of official email, responding to and forwarding mails accordingly for timely service delivery
List of Typical Responsibilities For a Desk Officer Resume
1
Responsibilities For Help Desk Officer Resume
- Address guest complaints
- Microsoft Office Client
- Document all contacts
- Microsoft Windows 10
Related to Desk Officer Resume Samples
Engagement Officer Resume Sample
Work Experience
• Confers with management concerning material to be prepared and style of presentation
• Writes, edits and arranges for the distribution of news releases, pamphlets, special articles, and social media content
• Conducts interviews and provides statements to the news media
...
Professional Skills
• Communicate detailed and complex informati...
• Strong project management and planning ski...
• Strong computer experience and skills in M...
Privacy Officer Resume Sample
Work Experience
• Monitoring – relationships with other CSAs and Operating Groups for the purposes of reviewing output of other monitoring activities (performed by other CSAs) to assess BMOFG’s compliance with regulatory and policy requirements. Input also received and provided to Operating Groups with respect to monitoring of activities ...
Professional Skills
• Expert interpersonal skills, customer serv...
• Strong project management skills, includin...
• Demonstrated skills in providing excellent...
Program Officer Resume Sample
Work Experience
• Lead the team to plan, develop and direct the execution of all programs, policies and services as they relate to the Alzheimer’s Association education, care and support program initiatives, including diversity and inclusion
• Strong Knowledge of gender and development / women’s empowerment
&n...
Professional Skills
• Manage the malaria vaccine strategy for th...
• Excellent written and oral English skills ...
• Strong communication and influencing skill...
Fiscal Analyst Resume Sample
Work Experience
• Oversee, maintain, monitor and ensure the integrity of OMH billing system monthly bill runs. Resolve pended, denied and audited claims. Analyze services and recording statistics to identify unbilled visits and under-utilization of services. Audit and analyze data to ensure data accuracy and compliance with federal and st...
Professional Skills
• Excellent analytical, quantitative, writin...
• Demonstrated skills to compile and summari...
• Strong research, problem solving, and time...
Risk Governance Resume Sample
Work Experience
• Manage sensitive cross LOB client controls processes, including the Client Screening List (CSL)
• Work with firmwide LOBs and functions, including Global Financial Crimes Compliance (GFCC) to evolve current CSL process to clearly identify all necessary resources for “hits” communications to include...
Professional Skills
• Advanced sharepoint skills and advanced Mi...
• Outstanding written and oral communication...
• Proficiency in English, excellent analytic...
House Officer Resume Sample
Work Experience
• Graduate of an accredited APN program
• Excellent interpersonal skills including written and spoken English
• Proven security experience in a ‘soft’ customer service driven environment, where they have worked with minimal supervision utilising excellent judgement and decision...