Desktop Resume Sample
Ramon Gerlach
4284 Brenden Islands,
Dallas,
TX
+1 (555) 515 2249
Work Experience
Desktop Team Lead
07/2017
-
PRESENT
Chicago, IL
- Coordination & Implementation of client technology deployment initiatives, Global WRM Resource Manager for Client Operations
- Provide coordination and deployment execution oversight in support of LOBs for high impact client technology projects. These projects include hardware refresh, decommissions, on-boarding employees, and software upgrades. Review all incoming project requests for the Client Operations organization for proper cross impact assignment and disposition
- Deployment Execution: Manages all projects and program related activities and has responsibility for execution in line with client requirements
- Manage Deployment Scope: Oversee processes to define scope of the project based on the business need in order to meet the customer's expectations. Direct deployment plan approval process from the business in order to formalize the deployment management approach. Develops and manages project schedules status, resources, deliverables, risks and issues, and any changes to scope
- Manage Deployment Tasks: Ensures deadlines are met by facilitating resource planning, organizing, and prioritizing. Keeps management and key stakeholders well informed on a timely basis on project progress, status and/or concerns for each assignment. Make sure regular project status/quality meetings are conducted and development of deployment metrics as necessary
- Communication Facilitation: Facilitates communication and negotiation within and across the project team(s). Ensure a common understanding by setting expectations in accordance with the deployment plan, in order to align the stakeholders and team members
- Vendor Deployment Coordination
- Excellent customer support abilities; able to balance often conflicting requirements across numerous groups to achieve common goals
- Understanding of map reading and Geographic Information Systems like MapInfo, ArcGIS, and Google Earth
Virtual Desktop Infrastructure Engineer
05/2011
-
05/2017
Detroit, MI
- Extensive knowledge of Microsoft software and operating systems
- Successful work experience handling repetitive telephone calls
- Commitment to customer satisfaction with proven track record
- Experience preparing instructional documentation
- Proven track record in the ability to take on additional responsibilities
- Banner Del E. Webb
- Banner Behavioral Health (Scottsdale)
Desktop Tech Intern
03/2006
-
11/2010
Houston, TX
- Complete special tasks as requested
- Prepares charts, graphs, sketches, and SOW documents in various formats. Build, run and maintain reporting extractions from commercial applications such as sales force and internal proprietary tools
- Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems
- Provide technical assistance to the employees and contractors in the HALS offices as per the North America (NA) Help Desk Manager’s instructions
- Manage 24/7 operational availability and performance of the systems underlying Active's Corporate IT
- Possess excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- Direct requests and unresolved issues to designated resources
- Experience with virtual desktop infrastructure (VDI) and application virtualization in architecting and implementing VDI for a Windows and Citrix XenDesktop environments
Education
Brown University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Excellent customer service skills / need strong soft skills and good patience
- Excellent Customer friendly communication Skills with prior customer service experience
- Excellent documentation skills including verbal and written communication skills
- Excellent written, verbal communication skills as well as people skills with ability to handle difficult personnel situations
- Strong technical skills and experience with troubleshooting computer hardware, software, peripherals, and network diagnostics
- Strong analytical, multitasking and prioritization skills
- Systems debugging skills and operational response skills
How to write Desktop Resume
Desktop role is responsible for customer, troubleshooting, advanced, interpersonal, technical, organization, analytical, organizational, training, analysis.
To write great resume for desktop job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desktop Resume
The section contact information is important in your desktop resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desktop Resume
The section work experience is an essential part of your desktop resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desktop resume experience can include:
- Effectively communicate with internal and external customers who possess varying levels of technical skills
- Strong organizational skills, ability to work with multiple groups to gather business requirements for product evidence and license compliance
- Effectively organize and manage a challenging workload, including proper prioritization, multi-tasking and maintaining professionalism in stressful situations
- Excellent Windows Operating System and application troubleshooting skills
- Excellent troubleshooting skills on Desktop side operation system and relevant tools. Here are the list of O/S but not limited to
- Excellent listening, written and verbal communication skills in English
Education on a Desktop Resume
Make sure to make education a priority on your desktop resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desktop Resume
When listing skills on your desktop resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desktop skills:
- Strong problem-solving, analytical and solid troubleshooting skills are essential
- People management skills, demonstrating an ability to lead, mentor and develop staff. Advanced analytical and problem-solving skills
- Demonstrates experience and actively continues to develop skills in specific technologies, applications or platforms
- Excellent organization skills, with the ability to prioritize and manage multiple tasks simultaneously
- Strong programming knowledge of C# or VB.net programming languages and scripting skills in multiple languages
- Excellent problem-solving and multitasking skills with the ability to provide clear instructions
List of Typical Experience For a Desktop Resume
1
Experience For Virtual Desktop Infrastructure Engineer Resume
- Strong experience with application virtualization technologies such as Microsoft App-V
- Advanced level troubleshooting skills and root cause analysis of the Desktop environment
- Tracking issues to ensure a timely resolution, evaluate issues to establish priorities and establish a
- Experience and knowledge packaging applications into PKG packages using JAMF Composer and other 3rd party OS X packaging tools
- More than 2 years of experience in leading a team of IT engineers or L3 technical specialists, including counsellor responsibilities
- Experience installing and troubleshooting software for the above platforms
- Strong understanding of networking, infrastructure and client side architectures, software lifecycle, and system design
- Experience and knowledge packaging applications into MSI packages using Wise Package Studio and/or Flexera Admin Studio
- A solid understanding of networking, infrastructure and client side architectures, software lifecycle, and system design
2
Experience For Desktop Tech Resume
- Relies on experience and judgment to plan and accomplish goals and perform a variety of complicated tasks while leading or directing the work of others
- Strong understanding of VMWare virtualization solutions using ESX 6.5 and newer
- Experience with managing wireless and wired networking technologies such as client devices, routers and switches, and wireless presentation systems
- Experience implementing and supporting user virtualization management solutions, Appsense and RES
- Professional experience as a Field/Desktop Support Technician. Preferably working with the ticketing system Service Now
3
Experience For Analyst, Desktop Resume
- Working experience in IT Support of which 3 years in Level 3 support
- Experience of building application in Client-Server or n-Tier environment
- Experience in infrastructure technology engineering and IT management
- Strong scripting knowledge (PowerShell, SQL, VB, etc.)
- Experience in building standard Desktop Image for Windows 7 / 10 for automated deployment in the environment – OS Build, Driver Package Preparation etc.,
- Strong familiarity and enthusiasm for emerging technology, industry trends, best practices
- Applies good understanding of customer service techniques
- In the financial services support environment supporting Intel & Mac Hardware & Software [and/or] 2+ years Server support experience
4
Experience For Desktop Supervisor Resume
- Experience in computer networks and related technology environments including computer hardware, systems software, or applications software
- Experience in managing desktop support site operations function
- Field experience hardware troubleshooting and repair with work-station hardware and software
- Three to Five years of experience working in an Analyst role
- Experience providing hands on hardware support
5
Experience For Desktop Automation Engineer Resume
- Experience troubleshooting software issues and other technical problems
- Break-fix, including laptop / desktop / printer / scanner experience
- Working experience in a development based role
- Industry experience managing large scale software application products
- ) Experience in an enterprise level environment conducting hardware refresh
- Experience of supporting desktop environments 2nd /3rd
- Successful work experience identifying PC problems to a functional level
- Experience supporting end users in the Oil and Gas industry
- Experience working in a large scale environment
6
Experience For Desktop Service Technician Resume
- Experience diagnosing problems with computer hardware and software along with network diagnostic with the ability to apply solutions to the problems
- Experience with standard computer applications (for example, word processing, spreadsheets, presentations, and internet browsers)
- Experience with wireless communication and troubleshooting
- Experience with imaging and deployment of computer systems
- Experience with security patching and anti-spam and anti-virus deployment in the Information Technology field
- ) Strong end-to-end technical knowledge in the following areas: AC/DC Power, Fiber, Cat6 Cable, Telecom Switches, WAN/LAN, VPN, WLAN, WWAN, TCP/IP
- Experience supporting Windows 7, 8.1, and 10 in person and remotely. They currently use remote desktop, VNC viewer, and Google Chrome
7
Experience For Desktop Team Lead Resume
- Experience working with HTML5/CSS3, JavaScript and JS Frameworks such as JQuery, React and Angular
- Relevant education and experience for a total of six (6) years. Progressive relevant training and/or certification in
- Two (2) years experience in the information systems field providing desktop etwork support services
- Strong working knowledge of Active Directory and GPOs
- Experience with InDesign, Photoshop, Illustrator, QuarkXPress, Microsoft Office and other desktop publishing applications on a MAC/PC
- Experience working with Microsoft’s System Center Configuration Manager (SCCM) or similar endpoint management product
8
Experience For IT Desktop Enterprise Manager Resume
- Experience with troubleshooting application conflicts on the PC – e.g. DLL conflicts, add-in version conflicts
- Experience with Windows 7, 8.1 and 10 computing environment
- Optimization of all facets of end-user desktop experience including start-up/boot time
- 6 months to 1 year experience in a customer service setting is desired
- Experience with replacing basic components of various makes/models printers
- Have strong global environment exposure and software distribution
- Develop, monitor, consolidate and report on IT-related Operational and departmental metrics
- Work experience with Microsoft Windows, Microsoft Office Applications and helpdesk / desktop support
9
Experience For Senior Wintel Desktop Virtualization Engineer Resume
- Hands-on experience with computer hardware and peripheral equipment
- Build excellent and friendly relationships with all employees,
- Extensive Systems Engineering experience within e-commerce or financial services industry
- IT operations, IT service management or related experience
- Experience in a project management, supervisory or management role
10
Experience For Desktop Tier Resume
- Incorporation of system architecture in accordance with requirements specified by the Technical Authority (TA) and validated by the end-user stakeholders
- Direct experience with commercial software development
- Experience in scrum/agile software development methodologies
- Experience on hardware / software certification
- Strong ITIL process knowledge
- Proven ability to build relationships and influence individuals in all regions of the organization
- Be a strong team player with commitment to overall organization goals
- Service and repair experience working with personal computers, hardware, software, networks, etc
List of Typical Skills For a Desktop Resume
1
Skills For Virtual Desktop Infrastructure Engineer Resume
- Strong written and oral communication skills including demonstrating confidence when talking to employees
- Strong analytical and decision making skills (e.g., evaluate complex problems and properly judge when assistance is needed)
- Strong planning, organization, written and oral communication skills
- Good communication skills, oral and in writing
- Strong written and verbal communication skills - able to present to audiences including senior management
- Develops and uses good customer service abilities and technical skills to resolve issues surrounding
- Good diagnosis and problem analysis (process oriented) skills
- Good communication skills with the ability to deal with users at all levels in an organization
- Strong English written communication skills
2
Skills For Desktop Tech Resume
- Strong English verbal communication skills
- Able to work effectively to deadlines and prioritise efficiently
- Effectively prioritize and multi-task in a fast paced environment
- Strong demonstrated experience with Active Directory and laptop/desktop/printer hardware architecture
- Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment
- Working knowledge of desktop networking (wired and wireless), and network troubleshooting skills
- Relevant experience in an ICT environment including experience managing a technical support team within an ICT environment
- Relevant experience managing ICT vendors & related SLA support contracts. Relevant experience coordinating vendors which supply remote ICT support functions
- Advanced English speaking and writing skills
3
Skills For Analyst, Desktop Resume
- Thorough hardware troubleshooting skills including desktop and laptop computer, printer, barcode scanner, RF terminal
- Experience managing windows based PC’s with at least 10 years of hands on engineering experience with Microsoft Windows
- Mechanical skills using small hand tools in order to make minor repairs and perform maintenance
- Strong working knowledge and experience with Adobe InDesign, Acrobat/PDF, Photoshop, Illustrator, and Quark on MAC
- Innovative problem solving skills with the ability to identify and resolve complex project issues
4
Skills For Desktop Supervisor Resume
- Advanced MSI packaging skills
- App-V 5 Advanced packaging skills
- Demonstrate a strong team working capability
- Communicate effectively with supervisor, prepress operators, press operators, CSR’s, scheduling, and co-workers
- Prior experience with cable testers, link runner/Flukes, COTS IT products and ticketing systems
- Problem-solving skills and can think independently if there are issues previously unidentified with PCM scope
- Proven experience working with VMWare Horizon 7 VDI
- Citrix Packaging skills
- Strategic planning and stakeholder engagement skills
5
Skills For Desktop Automation Engineer Resume
- Actively continue to develop skills in emerging desktop technologies, applications or platforms
- Strong working knowledge and experience with Adobe InDesign, Photoshop, Illustrator, and Quark on a PC
- Color management skills and the ability to work with different digital file formats are required
- Willingness to update knowledge and skills to keep up with rapid advancements in computer technology
- Represent CompuCom in a professional and businesslike manner and communicates effectively with customers and associates
- Manage time and effort effectively, be self-motivated and goal-oriented
6
Skills For Desktop Service Technician Resume
- 3) Strong Customer Service in Windows 7/10 environment Experience
- Epic customer service skills
- Ownership and accountability skills
- Highly motivated, energetic with great communication skills
- Confident people skills
- Proven IT experience
- Basic MS Office skills (Word, Excel, Outlook)
7
Skills For Desktop Team Lead Resume
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician / engineer
- Strong knowledge and experience around current Mac OS (Sierra, High Sierra, etc.) and
- A/V L1 skills to help/show users how to connect equipment, very basic (troubleshooting would go to L2’s)
- Specific Required Skills
- Operating System experience: Windows 7, 8.1 and 10. Troubleshooting OS related issues and deployment of corporate OS image on end user’s machine
- Including SSD M.2 hard drive experience
- Governing incident management to ensure effective restoration of service operations and minimize the impact to business operations
- Troubleshooting experience for desktop related issues
- Experience in VB/WMI scripting, Batch Scripting, PowerShell scripting & Wise Scripting
8
Skills For IT Desktop Enterprise Manager Resume
- Maintain effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies
- Good understanding of operating systems both server and client, networking,
- Experience imaging and upgrading operating systems within devices
- Network support experience, including troubleshooting data drop or cabling issues
- ) Experience using Active Directory for administrative rights-creating/deleting accounts, user groups, etc
- Experience deploying, configuring and managing Windows 7 and Windows 10
9
Skills For Senior Wintel Desktop Virtualization Engineer Resume
- Experience in identifying, removing, and protecting against spyware/virus infection
- Hands-on experience with software design using modelling tools, object oriented programming languages such as C#, Java or C++ and GUI development
- Experience in software application testing including unit testing and software application integration
- Extensive Troubleshooting experience within hardware and software issues, working within Active Directory
- Proven knowledge of Desktop imaging and standardizing the images, package deployments and document the procedures
- Flexible and adaptable when dealing with change, as well as a strong awareness and understanding of cultural diversity
- Experience with data center migrations including moving VM workloads
- Experience working with diagnosing issues on PCs
- Good understanding of Software Licensing
10
Skills For Desktop Tier Resume
- Experience writing complex queries in MS SQL and WQL (SCCM reporting)
- Experience creating PC images using MDT and Microsoft’s System Center Configuration Manager (SCCM)
- Experience providing support over the phone and using remote tools
- Experience refreshing and setting up new PC and laptop equipment
- Experience working with Servers and understanding network fundamentals is key
List of Typical Responsibilities For a Desktop Resume
1
Responsibilities For Virtual Desktop Infrastructure Engineer Resume
- Experience troubleshooting and elevating registry and file system security through MSI in a locked down desktop environment
- 6) basic scripting experience ( or an understanding how to find scripts...i.e google)
- Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used
- Experience with Active Directory troubleshooting and management
- Build strong working relationships with end users to set service level expectations and align support with business requirements
- Experience in power shell scripting
2
Responsibilities For Desktop Tech Resume
- Takes direction coordinates with the ITPM, prioritizing time and multiple requests, incidents, and projects
- Experience in supporting Microsoft Collaboration products and related technologies
- 4) work experience doing patch deployments (they use WSUS or through systems center)-
- Experience in a Global Service Desk, NOC environment or Call Center
- Administration experience in Ms Active Directory, Users, Groups and Policies
- Prioritize help tickets properly and communicate updates to users and the support team as appropriate
- Good knowledge of Windows AD infrastructure
3
Responsibilities For Analyst, Desktop Resume
- Good Knowledge of antivirus usage and malware removal
- Good knowledge of mobile device administration and configuration (iPhone, Android phones, iPads etc.)
- Overseeing software patching and upgrades to workstations and responding as needed to customers
- Responding to all issues ensuring that Case SLA’s are met and targets maintained
- Assisting with the training of IS teams on developed processes
- Teaming with peer software developers, architects, and testers to build new and support pre-existing desktop applications
4
Responsibilities For Desktop Supervisor Resume
- Supporting a GUI-based desktop application, which defines the topology and configuration of a network incorporating various network bearers
- Managing mass software distribution and troubleshooting failed deployments
- Managing end to end patching for end user devices at the global level
- Auditing and reporting of compliance status across the desktop estate in EMEA
- Monitoring of the HEAT queue and Analyst task allocation/workload management
- Setting up new vendors in Meditech
- Creating new providers in Meditech
5
Responsibilities For Desktop Automation Engineer Resume
- Understanding of patch management, application and OS remote deployment, asset management
- Operating Systems: Windows, RedHat Linux
- Outstanding verbal and written communication for customer interaction, service delivery collaboration, and ticket generation
- Understanding of tape backup systems
- Testing and deployment of new/upgraded software tools and applications
- Troubleshooting and debugging Windows, Mac OS X, and Linux with the goal of locating a root cause
- Logging and Monitoring Tools (LogicMonitor, VictorOps, Splunk)
6
Responsibilities For Desktop Service Technician Resume
- Scripting Languages! (Bash, Powershell, Python, Ruby)
- Willing to work at odd hours when necessary
- Delivering projects on time with quality that meets or exceeds the Operations Management Office’s (OMO) customer commitments
- Purchasing the computers, monitors, KVM’s and peripherals
- Preparing weekly status report
7
Responsibilities For Desktop Team Lead Resume
- Responsible for installing, configuring, and updating monitoring software
- Educate customers on better uses of IT while performing troubleshooting of existing or new devices
- Support of the SSI Software Infrastructure. Monitoring, updating and troubleshooting
- Maintain team by recruiting, selecting and training team members
- Complete understanding of network and Citrix based printing, print servers, printer related functionality issues, and troubleshooting
8
Responsibilities For IT Desktop Enterprise Manager Resume
- Application packaging, Gold builds, software distribution, upgrades and operating regular patching cycles
- Focused in providing exceptional customer service to the region whilst maintaining alignment to IT policies and standards
- Create application documentation, defining configuration and a troubleshooting knowledgebase of the automated solution
- Image development, testing/QA and issue tracking
- Provide support for CS based production machines, including backup, imaging, hardware support and DR processes and procedures
9
Responsibilities For Senior Wintel Desktop Virtualization Engineer Resume
- Ownership, engineering, configuration and administration of company’s macOS systems including 400 Mac laptops and desktops
- Ownership, engineering, configuration and administration of company’s mobility landscape including 7,500 iPhones and iPads
- Assist in managing strategic vendor partners providing services for Sephora’s Corporate offices, and hold vendors to their contractual agreements
- Improve the level of support by providing problem resolution or forwarding inquiries to appropriate personnel/technician
- Expert in application packaging, testing and deployment
- Automate end user support activities to include packaging of software and scripting of support tasks
- Automate service desk and desktop support tasks using various scripting languages (VB, PowerShell)
- Record, track, and document problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Apply monitoring and diagnostic utilities to aid in troubleshooting
10
Responsibilities For Desktop Tier Resume
- Maintain appropriate documentation and inventory for local IT environments, including an Asset Register and local IT operating procedures
- Responsible for the purchasing of new hardware and software and providing documentation of corporate systems
- Knowledge of network equipment, network operating systems & security, and basic networking connectivity theory
- Domestic travel not exceeding 25% to surrounding off-sites in the Denver area
- Participate in security activities such as monitoring and escorting visitors
- Frequent standing, moving about work area, lift & carry 1-10 pounds, & keyboard operation
- 3rd level expert knowledge of Virtual Platform, Windows Desktop Operating Systems and Active Directory
- Able to understand PC building process, security updates and application deployments
- Deep understanding of Excel/VBA, C#, WPF, Python, SQL DB
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