Desktop Technician Resume Sample
Paul Metz
612 Nestor Islands,
Dallas,
TX
+1 (555) 385 5327
Work Experience
Senior Desktop Technician
06/2015
-
PRESENT
Detroit, MI
- Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etc
- Experience supporting Microsoft Office software and other common office software
- Experience configuring and troubleshooting TCP/IP
- Experience with digital scanners such as Datalogic DS2400 series scanners and Cbox interfaces
- Experience supporting wireless network devices
- Appropriately prioritize work efforts
- Set-up/repair computers and related equipment for employee/customer use
- OS deployment (computer/laptop imaging/installation)
- Provide technical assistance to end-users of the company's computer system(s)
Desktop Technician
05/2008
-
01/2015
Chicago, IL
- Responds to Help Desk tickets, telephone calls, e-mail, and personnel requests for technical support. Handles and resolves basic issues
- Attempts to answer all questions (e.g., common problems and general how to)
- Installs, configures, and supports copiers, fax machines, printers, scanners and miscellaneous peripheral hardware
- Installs, configures, and supports network connectivity to conference rooms and miscellaneous audio/visual equipment
- Assists in the management of asset inventory, hardware lease agreements, service contracts, and vendor support agreements
- Provides desk side and remote technical assistance to end users
- Provides desk side and remote technical assistance to end users beyond regular business hours during an emergency or in support of special business projects and initiatives
- Monitors, and enforces policies and procedures
Desktop Technician Intern
09/2002
-
12/2007
Chicago, IL
- Deliver technical assistance for computer related software and peripherals
- Resolve all technical matters to meet customer service level agreements
- PC/Laptop builds (requirements and specifications)
- End-point security of systems and data (antivirus/malware)
- Software inventory and distribution (update/patch deployment)
- Maintain portions of issue tracking & change request management systems
- Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems
Education
Arkansas Tech University
1996 - 2001
Engineer's Degree in Computer Science
Professional Skills
- Excellent communication skills to include written, verbal, and interpersonal skills
- Extensive IT-related troubleshooting skills, problem solving, and computer diagnostic skills
- Strong analytically, problem solving, organizational, and planning skills
- Solid technical skills and experience in computer networking, desktop and printing support and software deployment
- 3) Strong Documentation and written skills using HPSM for Knowledge Base (KB), Ticket tracking and Ticket Escalation
- Skills and experiences with the use of technology in a business environment, including exposure to Service Desk
- Strong Troubleshooting and network resolution skills
How to write Desktop Technician Resume
Desktop Technician role is responsible for customer, technical, interpersonal, troubleshooting, software, windows, english, basic, hardware, analytical.
To write great resume for desktop technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desktop Technician Resume
The section contact information is important in your desktop technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desktop Technician Resume
The section work experience is an essential part of your desktop technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desktop Technician resume experience can include:
- Advanced problem solving skills; ability to effectively prioritize and complete tasks
- Good written and verbal communication skills to interact effectively with clients, vendors, and TIS staff
- Good written and verbal communication skills to interact effectively with clients, vendors, and TIS staff.
- Good written and verbal communication skills to interact effectively with clients, vendors, and TIS staff.
- Demonstrated problem solving ability and excellent customer service skills
- Superior organizational skills and good management of priorities
Education on a Desktop Technician Resume
Make sure to make education a priority on your desktop technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desktop Technician Resume
When listing skills on your desktop technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desktop technician skills:
- Experience with Mobile Device Management tools including Airwatch, MobileIron, GOOD, BES, ActiveSync Required Skills
- Strong oral and written communication skills, including effective presentations of technical direction
- Desire to grow skills and continue to learn new skills
- Excellent customer service skills, including ability to convey key technical information to non-technical users
- Excellent customer service skills in an IT environment (3+ years)
- Pleasant personality & positive attitude, Effective end user communication, analytical skills & customer oriented
List of Typical Experience For a Desktop Technician Resume
1
Experience For Senior Desktop Technician Resume
- Have an excellent customer support skill set and good documentation skill set
- Excellent verbal / written / documentation / interpersonal skills
- Excellent verbal and written communication skills in English, French an asset
- Strong PC Deployment and Desktop Skills
- Solid Desktop skills
- Effective Verbal, written and technical communication skills
- Positive, professional attitude, team player, good interpersonal communication skills and able to work across company departments
2
Experience For IT Desktop Technician Resume
- Developing in-depth skills and technical knowledge of each system and sub-systems in current and new technologies
- Operating systems: Win 10 experienced. Win 7 experience
- PC & Mac Technician Skills - Basics, Imaging, Operating System Installation and Support
- Demonstrated experience successfully working in cross-functional teams
- Provide technical help to both skilled and un-skilled employees using Company resources
- Experience: 2 - 4+ years of relevant experience in companies of comparable size and organizational complexity
3
Experience For Associate Desktop Technician Resume
- Proficient administrative type time management, follow-up and organizational skills
- Experience of related experience on Microsoft
- Prior experience with Citrix and EPM/EMR software
- Demonstrated experience in Desktop Support
- Demonstrated experience with Windows 7/8/10, Apple OS 10.X, iPhones, iPads, Printers and Microsoft Office applications
- 3) Prior Migration/Deployment Experience
- Asset Inventory Skills
- Imaging and deployment experience
- Be a self starter - this role requires excellent customer service and a desire to help people from their chair, walking from building to building
4
Experience For Senior Associate Desktop Technician Resume
- Experience providing Network Support, including LAN, Wireless, and VPN troubleshooting
- Experience installing, supporting, and troubleshooting Nortel and Avaya PBx
- Experience with using some type of imaging tool to image laptops as well as configuring them as well. Currently they use Microsoft AIK
- Experience supporting and administering Microsoft UC technology, including Skype for Business and Surface Hub
- Demonstrate understanding of TCP/IP switching, routing, firewall, video and voice protocols
- Strong knowledge of Windows based server systems as well as PC hardware installation, configuration, performance tuning, capacity planning, and scaling
5
Experience For Senior Level Desktop Technician Resume
- Experience in a help desk or desktop role with a focus on troubleshooting software, AD, setting up users and resetting passwords
- Demonstrated desire toward learning new technologies and maintaining industry standards
- Experience using a ticketing system such as Remedy
- Thorough experience with desktop operating systems, including Windows 7, 8.1 and 10
- SCCM experience pushing applications and reimaging computer
- SCCM experience pushing applications and re-imaging computer
- Experience providing Mail Support to include at least some of the following: Outlook, Entourage, Apple Mail/Mac Mail, etc
- Experience removing viruses and spyware using various tools
- Experience troubleshooting advanced network, applications and printing problems related to PC performance
6
Experience For Windows Desktop Technician Resume
- Experience supporting Microsoft PC Operating Systems and Microsoft Office
- ) Experience building or customizing Windows 7 images
- Experience working with ticketing system database
- Experience imaging machines using image deployment software or other methods
- Good working knowledge of computer hardware, software, and terminology
- Good working knowledge of local area networks
- Good working knowledge of Mobile Devices
- Hands on experience providing hardware/software support
7
Experience For Desktop Technician With English Resume
- Relevant experience in a client facing workplace support organization
- Install, operate and support PC\Server software programs, operating systems and applications within facilities covered in scope of work ?
- Experience providing desktop support in a corporate environment
- Good understanding of network protocols such as TCP/IP in a LAN or WAN environment
- Experience with additional tools such as SCCM and/or scripting would be an asset
- Experience in remote troubleshooting and repair
8
Experience For Service Desk / Desktop Technician Resume
- Technical support experience that includes the following
- Provide mentoring to Desktop Support Technician I and II to further develop their technical skill set
- Experience mentoring junior level technicians
- Experience with various PC imaging technologies
- Experience supporting Mac OS X and iOS
- Experience servicing hardware as specified or utilized in customer environment
9
Experience For Level Desktop Technician Resume
- Excellent communication - Being able to convey information to other employees clearly and simply
- Experience with moves, adds, installs, and changes related to deploying phones (Analog or Digital phones)
- Experience with Microsoft Suite of products and Microsoft operating systems
- Experience supporting IT Infrastructure functions
- Windows 10 deployment/troubleshooting experience
- Hardware/troubleshooting experience
- Experience with workstation deployments/decommissioning
- Experience working with Microsoft Windows and Microsoft Office
- Experience working with desktop, laptop, tablet, printer, and scanners
10
Experience For Temporary Desktop Technician Resume
- Good understanding of the fundamentals of networks and desktop computer environments
- Experience troubleshooting Active Directory
- Experience with a Help Desk Call Tracking System such as Infra and the ability to accurately and succinctly enter and document incidents and resolutions
- Experience with Windows through current operating systems (Windows 10)
- Experience implementing rolls outs and upgrades
- Macintosh troubleshooting experience
- Any experience working within health care or scientific research environments
- 4 - Experience working with Active Directory
- Experience working as an IT Desktop Technician (or similar technical role)
List of Typical Skills For a Desktop Technician Resume
1
Skills For Senior Desktop Technician Resume
- Skill in working as a team member, cooperating with both co-workers and management to effectively accomplish unit goal
- Strong technical and personal skills with the ability to work independently
- Hands on technical skills required with a strong knowledge of how to troubleshoot and repair system problems hardware and software
- Excellent communications and customer service skills with the ability to relate to all levels of technical and non-technical people
- Knowledge of customer support skills that include: management of problem calls, priority calls and communication to end-users
- Strong interpersonal and organizational skills while working within a team environment
- Strong customer services skills and ability to work with a diverse population
- Desktop troubleshooting skills in the following areas: MS Office, Outlook, Active Directory, Windows 7, Remedy ticketing system (a level 2 understanding)
2
Skills For IT Desktop Technician Resume
- Experience using ticketing systems such as Remedy to prioritize and manage incidents
- Problem solving skills with attention to detail
- Proven hands-on hardware troubleshooting experience
- Communicate effectively and interact while maintaining a professional attitude
- Level 2 trouble shooting skills- Dell Hardware, printers, SmartCards iOS, software, Outlook, Active Directory
3
Skills For Associate Desktop Technician Resume
- Develop job-related skills through on-the-job and formal training
- Experience with application installation and troubleshooting experience
- Prior Windows 10 troubleshooting and mass deployment experience
- Capacity to effectively communicate verbally an
- Exceptional oral and written communication skills, well organized and detail-oriented
4
Skills For Senior Associate Desktop Technician Resume
- Proven ability and drive to provide excellent customer service
- Basic to intermediate computer networking skills
- Technical aptitude with ability to absorb and apply newly learned technical skills
- Experience Specifics (Required 5 Years): Experience in data communications
- Proven excellent technical knowledge of PC and desktop hardware and internal components
- Proven extensive equipment support experience
- Experience with Mobile Device Management tools including Airwatch, MobileIron, GOOD, BES, ActiveSync
5
Skills For Senior Level Desktop Technician Resume
- Experience of Desktop Support working in a busy IS Department or other relevant work experience
- Identify appropriate IT segment to resolve client issue outside of skillset
- Resolve interpersonal conflict in working with others, using conflict management skills
- Basic desktop skills such as installation, imaging, and instaling software
- Good interpersonal and ideally experience providing IT support in a customer facing position
- Basic to intermediate computer networking skills required
- Extensive IT-related troubleshooting skills are essential
- Problem solving, and computer diagnostic skills
6
Skills For Windows Desktop Technician Resume
- Experience using Windows XP, 7, and light experience with Windows 10
- Proficient keyboard typing skills required
- Demonstrated experience with Windows 7/8/10, Apple OS 10.X, iPhones, iPads, and Microsoft Office applications
- Working with Doctors and Nurses (Strong Customer Service)
- Imaging Experience (Preferably SCCM)
- Working experience with SCCM
- Work with teams to maintain Level 2 support documentation for technical processes, including validating and testing
- They are moving from Ghost and would ideally like a resource to have 1+ year of SCCM experience pushing software and reimaging computers
7
Skills For Desktop Technician With English Resume
- Experience troubleshooting, removing, and setting up hardware
- Experience working with Active Directory (adding/removing users, knowledge of gpos, etc.)
- Experience resetting passwords, working with network connectivity for computers and printers, and troubleshooting email
- Experience using some type of ticket tracking system
- Previous experience using the Windows 7 operating system
8
Skills For Service Desk / Desktop Technician Resume
- Experience supporting customers in multiple remote locations, utilizing remote support tools in a LAN/WAN environment
- Experience in building and troubleshooting PC hardware
- Experience testing and installing computers/printers
- Experience building or troubleshooting Linux machines or technology
- Demonstrated working knowledge of supported client/server hardware configurations and installations, along with setting up VOIP phones
- Proficient in multi-tasking and ability to prioritize responsibilities and work independently. Ability to excel in a fast-paced IT computing department
- Great technical ability with experience imaging (SCCM) PCs, break/fix, and troubleshooting
- Any experience with scripting specifically using Batch, Python, or Perl
- SCCM experience pushing applications and re-imaging computers
9
Skills For Level Desktop Technician Resume
- Experience using some type of ticket tracking system, our client currently uses BMC TrackIt
- Strong working knowledge of client technologies, such as
- Experience imaging PC's or work stations with Windows 7 in Radiology environment
- Experience supporting Windows 7, 8.1, 10 desktops, laptops, and tablets
- Client / Customer facing experience
10
Skills For Temporary Desktop Technician Resume
- Experience supporting Windows 7/10 environments
- Experience Troubleshooting Windows 7 - Password resets, Account Lockout
- Experience performing field level preventative maintenance, problem isolation, and problem resolution on desktop systems/servers and peripherals
- Possess a Diploma in Computer Engineering or related fields with preferably two (2) years experience in PC/printers support & maintenance
- Experience in a desk-side technical customer service role OR applicable certifications and/or professional training (i.e. A+)
- 3+ yrs. experience with Microsoft Suite of products and Microsoft operating systems
- IS experience, primarily within the areas of desktop support, help desk, and hardware troubleshooting
List of Typical Responsibilities For a Desktop Technician Resume
1
Responsibilities For Senior Desktop Technician Resume
- Excellent customer service skills including effective communication and resolution
- Effectively prioritize and complete diverse technical tasks from multiple customers in a complex, high-intensity enterprise environment
- Excellent customer service skills, even tempered, and ability to communicate well with others
- Excellent customer service skills (Attitude, Interest, Action, Verbal Language, Body Language, Tone of Voice)
- Identify appropriate ET segment to resolve client issue outside of skillset
- Organization skills - Encompasses physical and mental organization and time management abilities
2
Responsibilities For IT Desktop Technician Resume
- Demonstrated experience with Tier-2 desktop customer support
- Solid Windows server (2003/2008) and desktop (XP/7) administration experience
- Great customer service and technical skills; ability to work in a dynamic, often fast paced environment
- Years of Experience – 0-2 years experience
- Have a good team spirit and good collaborator
- Expert level customer service skills through both verbal and written communication required
- Experience replacing/installing hardware/software on PC’s locally and remotely
3
Responsibilities For Associate Desktop Technician Resume
- Understand computer imaging concepts (i.e. Ghost, RIS, PE, MDT, Deploy Studio) and have experience creating images with at least one of these disciplines
- Corporate IT experience - iOS and Android OS, Windows Server, Active Directory, TCP/IP networking
- Experience migrating Windows OS to Windows 10
- Experience maintaining network, video, servers, workstations, and peripheral hardware and related software
- Work with Microsoft Office suite; Experience on Windows XP, Windows 7 operating systems; basic Unix knowledge is an advantage
- Experience supporting both Windows and iOS in an enterprise environment (hardware, software, installs, etc.)
- Experience with Wireless network support. Wireless connectivity and VPN troubleshooting
- Log calls in the issue tracking system, prioritize and assign to appropriate support group or teammate
4
Responsibilities For Senior Associate Desktop Technician Resume
- In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Office (2010 and 2013)
- Experience with software distribution package systems, including Microsoft SCCM
- Experience with Wireless network support. Wireless connectivity and VPN troubleshooting
- Experience with remote troubleshooting/phone support
- Experience working with a Ticket Management System such as HP Service Manager, Remedy, etc
- Experience, primarily within the areas of desktop support, help desk, and hardware troubleshooting
5
Responsibilities For Senior Level Desktop Technician Resume
- Experience troubleshooting Microsoft Office (2013/2016)
- Technical support experience supporting 150+ users
- Experience working with Windows 10 and MAC support
- Experience supporting Windows Environments
- ) Imaging experience, printer support/repair. PC support
- Experience with troubleshooting network connectivity incidents, web browser, outlook, application connectivity
- 6+ months of experience working with Windows 7
6
Responsibilities For Windows Desktop Technician Resume
- Experience in IT end-user support
- Experience with Windows centralized management tool Microsoft SCCM 2012
- IT experience in desktop support
- At least one year of help desk or desktop experience
- Operate a government owned or GSA-leased vehicle around the NREL campus and other NREL locations
- Maintains, follows and consistently demonstrates a general knowledge of WCG/EITS and NYCHHC guidelines, processes, practices and procedures
- Experience working with computer hardware to include desktop and laptop computers and related peripheral devices
- Quality assurance on software as iterations are complete and prior to deployment to production
- Validates that each image meets the customers’ supplied requirements and internal quality guidelines
7
Responsibilities For Desktop Technician With English Resume
- Experience in a technical support position
- Experience with wireless technology such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPN and Citrix
- Experience with Virtual Desktops, Office 365, Cloud supported systems
- Very strong Windows and Mac OS knowledge
- Previous experience within the desktop space
- Experience in an IT desk side support environment
- Proven ability to thrive in a teamwork culture
- Experience in the field or related area
- HS Diploma or equivalent + 1 years of relevant experience
8
Responsibilities For Service Desk / Desktop Technician Resume
- Strong commitment to customer satisfaction through teamwork
- Experience with Web based applications required
- Experience with support and administration of Windows 10
- Experience with desktop remote control software (Bomgar, SCCM, LanDesk, Remote Desktop)
- Experience and knowledge of MS Outlook 2013
9
Responsibilities For Level Desktop Technician Resume
- Experience and knowledge of MS Office 2013
- Provides technical guidance and leadership to engineers and technicians with less experience
- Excellent customer service attitude and commitment to the user base
- Experience with Microsoft Office suite and general office applications
- Experience with disk storage technologies such as RAID, and NAS
- Good knowledge of workstations, desktop, laptops, Lenovo and HP
- Has a good investigative process
10
Responsibilities For Temporary Desktop Technician Resume
- Has a good mind of synthesis
- Demonstrate professional rigor and thoroughness
- Have experience in a desktop IT environment
- Technical related direct paid experience
- Previous knowledge and experience in repair of computer hardware and software, desktops, laptops, printers and diagnostics
- ServiceCenter or equivalent ticket management system experience
- Experience with an emphasis on client support
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