Desktop Administrator Resume Sample
Ova Dickinson
80189 Salvador Dale,
Phoenix,
AZ
+1 (555) 587 1817
Work Experience
Desktop Administrator
06/2017
-
PRESENT
Dallas, TX
- Perform virtual application packaging, remediation, and troubleshooting
- Provision/Administer new virtual desktop infrastructure deployments
- Work directly with customers on boarding VDI
- Develop and follow technical SOPs during deployment and troubleshooting
- Strong technical proficiency in Microsoft Windows 7 and Windows 10
- Makes recommendations, coordinates installation and provides backup recovery
- Guide and coach junior team members as needed
- Improve the production operations for the area your support through automation and better processes
Senior Desktop Administrator
10/2010
-
03/2017
San Francisco, CA
- Assists in the documentation of the network as it relates to Desktop Administration
- Provides and updates training documentation
- Assist users in solving all computer-related problems
- Troubleshoot, isolate and diagnose common PC problems
- Assist with PC, network hardware and software upgrades as required
- Assist and help user community in answering all questions regarding network and access rights
- Assist in Windows domain management
- Writing process documentation
- Assist in testing and deploying software upgrades on all systems
Virtual Desktop Administrator
05/2004
-
07/2010
Boston, MA
- Assist in monitoring system performance and data integrity
- Assist in supporting server, network and desktop hardware, software and applications
- Document helpdesk issues and follow-up until they are resolved
- Responds to help desk requests via phone and online help desk system and follows through on all assigned tickets to meet/exceed client expectations according to firm SLA’s and department “Best Practice” guidelines
- Determines and recommends which products or services best fit the customers’ needs
- Provide support to customers in person, over the telephone, and through remote support systems
- Create and maintain user, service and computer accounts, mailboxes and groups (security and distribution) in a Microsoft Active Directory/Exchange environment
- Adhere to all company security practices, policies and procedures to safeguard company resources
- Assist in providing training to end users in the use of corporate software systems
Education
Dakota State University - University Center
1998 - 2003
Bachelor's Degree in Computer Science
Professional Skills
- Strong team leadership skills and the ability to deal effectively with diverse skill sets and personalities
- An excellent problem solver with strong analytical skills
- Excellent customer interaction skills involving listening and questioning
- Strong documentation skills used in ticket tracking systems and in creating instructional documentation for the team and end users
- Excellent PC skills including knowledge of MS Office technologies and other common desktop applications
- Excellent interpersonal oral and written communication skills
- Proven experience to adapt to rapidly changing situations proposing methodical solutions
How to write Desktop Administrator Resume
Desktop Administrator role is responsible for analytical, customer, troubleshooting, documentation, telecommunications, mainframe, training, integration, database, mac.
To write great resume for desktop administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desktop Administrator Resume
The section contact information is important in your desktop administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desktop Administrator Resume
The section work experience is an essential part of your desktop administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desktop Administrator resume experience can include:
- Proven ability to communicate effectively and present technology information, details, and ideas in user-friendly language to PACCAR’s Senior Executives
- Scripting & automation experience; experience utilizing a variety of languages such as SQL, T-SQL, VBScript, and/or Powershell or other programming languages
- Demonstrated good judgment in solving problems as well as identifying problems in advance
- Proven depth of knowledge and hands-on experience in Microsoft and networking environments
- Trouble shooting, and documentation skills
- Self-sufficient with analytical skills requiring minimal supervision
Education on a Desktop Administrator Resume
Make sure to make education a priority on your desktop administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desktop Administrator Resume
When listing skills on your desktop administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desktop administrator skills:
- Self-motivated, creative, highly organized, with proven ability to meet deadlines, prioritize workload, and manage own time effectively
- Strong oral, written and customer service skills
- Impeccable problem-solving skills: Ability to find and resolve issues while ensuring that problems don’t arise again
- Windows 7, 10 installation and troubleshooting Skills
- Work requires the ability to communicate effectively both orally and in writing
- Proven experience to working autonomously
List of Typical Experience For a Desktop Administrator Resume
1
Experience For Senior Desktop Administrator Resume
- Demonstrated experience in virtualization specifically with VMWare VSphere and ESXi Virtual Infrastructure (5.x, 6.x)
- DESIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
- Experience with Microsoft Office 2010/13/16, Active Directory, Print Services, TCP/IP, DHCP, Group Policy, Windows Firewall, DNS, WiFi, and WSUS is required
- Experience with Windows 7, 8.1 and Windows 10 is required
- IT experience with desktop administration, system administration and network management in a highly scalable production environment
- Experience with Ansible, Meraki System Manager or similar IT Automation technologies
- Experience in System Center Configuration Manager 2012 or Current Branch
- Able to work well under pressure and prioritize workload
2
Experience For IT Desktop Administrator Resume
- Professional technical support experience in an OS X & Windows 10/8 environment
- Experience with OSX is required
- Experienced and can provide subject matter expertize for endpoint and mobile devices to other teams both internal and external to IT
- Assist in coordinating security related activities (reporting non-compliant emails, managing access cards)
- Manage projects by planning, working with others, and driving project timelines to accomplish cross department deliverables
- Responsible for the day-to-day tickets, building, troubleshooting, and configuring of Windows/OSX based machines
3
Experience For Virtual Desktop Administrator Resume
- Provide technical mentoring, coaching and documentation (Training, Job aid, Knowledge base articles) to peers and partner organizations
- Extensive knowledge and understanding of Microsoft Operating Systems
- Solve a variety of issues including networking, authentication, phones, printers, video systems, lab machines, and software installations on a daily basis
- Coordinate tech setup needs for onboarding new hires, employee exits, building expansions, etc
- Support of video conferencing and AV facilities in meeting rooms
- Provide help desk support including users who are working on the road
- Provide hardware troubleshooting and failure determination; replace or arrange replacement of failed components
- Provide tier 1 and tier 2 technical support for ON24’s internal and remote employees through phone, IM, e-mail, and in-person utilizing our helpdesk ticketing system
- Familiarity using 3rd party remote access tools to troubleshoot remote user’s incidents
4
Experience For Senior Client Desktop Administrator Resume
- Documents system problems and works to resolve and prevent them. Reports progress in meeting SLAs
- Able to work weekends and flexible hours depending on show schedules
- Provide hardware troubleshooting and failure determination; replace or arrange replacement of failed components PCs/Laptops/Mobile Devices
- Provide assistance and troubleshooting to users in the use of PC equipment and mobile devices
- Develop training documents for team members
- In a remote setting, provide after-hours help-desk support for hospital facilities and hospital staff
- Identify repetitive tasks and propose automated solutions offering process and performance improvements to your peers and management
5
Experience For Windows Desktop Administrator Resume
- Provision employees’ work environments and drive onboarding of new employees
- Keep up with trends in the constantly evolving information technology industry
- Provide accurate and timely logging of problems
- Monitor ticketing system and complete tickets in a timely manner
- Image new and existing desktop systems
- Software Packaging/MSI technologies
6
Experience For Desktop Administrator, Events Resume
- Serve as point of contact for and support of Poshmark employees in resolving issues with their computers, network and other IT/AV related issues
- Support administering IT-related policies and identify opportunities for improvement
- Responsible for identifying IT infrastructure needs as we grow
- Enthusiasm for continual learning, likes to keep up to date with the latest technology
- Able to write concise and accurate technical documentation for internal IT use and end-user training purposes
- Support on end user computing (Anti-Virus, security patch update, OS upgrade, software version upgrade)
- Evaluate and recommend new technologies in office automation and end user computing software
7
Experience For Traveling Desktop Administrator Resume
- Expert knowledge in Microsoft Windows Operating System and PC applications
- Root cause analysis (trouble shooting)
- The capability to creatively approach problems not covered by existing procedures
- Automate common procedures and maintain existing code encountered in system images or software installations
- Provide day-to-day technical support for desktop related issues, including but not limited to
- Maintain operation of desktop infrastructure, ensuring maintenance and supportability
- Provide technical support, software and hardware installation
- Assist with login issues and password resets
8
Experience For Desktop Administrator Tier Resume
- Build, maintain, upgrade, troubleshoot, re-image, and repair computer systems
- Remotely access end user devices (laptops, desktops, mobile)
- Deploy desktops; work with in both small and large PC related projects in a corporate environment
- Implement and administer new technologies and train users
- Service Level Agreements - Ensures user needs are met in a timeframe dictated by the service level agreements. Accurately document work performed in ticketing database in maintaining SLA statistics
- Advanced technical support and diagnoses of PC hardware and software problems
- Project Management leadership - manages office expansions, relocations, closings, new business, applications and systems. Coordinates with other IT Departments, i.e. Network, Telecom, LAN Administration and Datacom for project implementations
- Provides account administration for distributed computer systems including but not limited to new accounts, passwords, granting/revoking permissions, disabling and terminating accounts or other account administration by following proper work procedures to attain a high level of accuracy and audit trail
- Provides technical support for Help Desk callers and resolves issues as requested
9
Experience For Vmware VDI Desktop Administrator Resume
- Configures, installs, supports and maintains multiple systems in accordance with system procedures
- Assists in the creation and implementation of system administration and maintenance procedures
- Installs and maintains system and application software
- Escalates issues to senior staff where needed to meet service level objectives
- General Support Provide support to customers in person, over the telephone, and through remote support systems
- Installation and configuration of computer images via Microsoft SCCM 2012 or other means Installation and /or removal of software packages, updates/upgrades
- Maintain inventory of all PC hardware and software in the appropriate systems Telecommunications Installation and configuration of Mobile Device Management (MDM) software on mobile devices
- Assignment of desk phones and voicemail configuration in phone system
10
Experience For Desktop Administrator, IT Events Resume
- Work with telecommunications providers to maintain service levels
- Exceptional oral and written communications skills Exceptional interpersonal skills, with a focus on rapport-building, listening, questioning, and explanation skills
- Experience supporting Microsoft Office applications and other productivity and communications applications Experience with maintaining, deploying and troubleshooting virtualized infrastructure and VMWare
- PHYSICAL REQUIREMENTS Ability to work in a seated position for an extended period of time.Ability to lift and carry moderately heavy objects (~30 lbs.) such as computers, printers and peripherals
- Demonstrated ability to manage VMWare Horizon environment built on hyperconverged platform
- Directly related work experience
- Installs, updates, maintain and support all network devices (servers, PCs, printers, terminals, telephones, network components, copiers, fax machines, etc.)
List of Typical Skills For a Desktop Administrator Resume
1
Skills For Senior Desktop Administrator Resume
- Displays sense of responsibility, initiative, and organizational skills
- Share acquired skills with team members through formal and informal channels
- Experience in IT Helpdesk or Desktop Administration experience
- Imaging/Deployment experience --> utilizing SCCM and Imagine Assist
- Hardware experience (configuring, deploying, supporting and tracking) -- DELL laptops, WYSE thin clients, Lexmark printers and tracking hardware
- Experience with Windows OS imaging, patching, and deployment using configuration management tool like SCCM or Altiris
- Experience implementing, administering, and supporting Windows Group Policy
2
Skills For IT Desktop Administrator Resume
- Experience creating and administrating Group Policies, using Active Directory, and computer account management
- Experience utilizing and configuring SCCM to deploy and configure desktops, etc
- Experience working and driving operational IT support tasks in a corporate environment
- Experience of supporting client operating systems
- Experience administering, and supporting patch distribution management
- Experience administering, and supporting Active Directory
- Experience with ServiceNow ticketing system for ITIL tracking within the enterprise
3
Skills For Virtual Desktop Administrator Resume
- Experience in supporting virtual workstations using VMware or another virtual platform
- Experienced in providing simple user training
- Experience with PKI and/or encryption, virtual systems, PowerShell scripting or Shell scripting (bash, csh, tcsh, etc)
- Proven success working with various team interactions and stepping in as needed to cover peak workloads
- Experienced in leading an organization through technology change and understanding the cultural and process impacts
- Experience managing an IT ticketing and/or helpdesk system
- Previous experience out the Media, Creative, and/or Publishing industry
- Experience in Patching Pc’s – connected and stand alone computers
- Experience in troubleshooting computer peripherals – printers, projectors and smart boards
4
Skills For Senior Client Desktop Administrator Resume
- Handle multiple projects and tasks with potentially varying priorities
- Experience with Streaming (Desktop hardware/software/audio/video setup)
- Strong knowledge with hardware troubleshooting
- Operates and maintains the VMWare software on virtual servers and hosts providing support for all virtualized desktop services
- Enterprise level experience managing OS and application deployments
- Strong working knowledge with PowerShell and deployment systems
- Experience with Windows desktop operating system and related software
- Experience with scripting for Windows
- Experience in supporting standard workstation images for desktops and laptops
5
Skills For Windows Desktop Administrator Resume
- Experience using PowerShell, Visual Basic, and command line commands
- Up-to-date knowledge and experience with networking (Wi-Fi, VPN etc.)
- Direct work experience in an end user computing support
- Experience working with incident management systems
- Experience with Macintosh Desktop (GUI and command line) or Linux Operating systems
- Experience and troubleshooting with Active Directory and group policy settings
- VBScript, Power Shell, or other scripting experience is required
- Experience in administering Microsoft Office technologies
6
Skills For Desktop Administrator, Events Resume
- Experience with Internet Explorer and other web browsers along with TCP/IP addressing
- Translate user requirements into VDI solutions using available tools with an eye to deliver optimal user experience and keep the environment efficient
- Recent experience working in a healthcare environment
- Experience with administering MS System Center Configuration Manager
- Desktop Administration experience
- Strong personal interest in technology and awareness of industry standards or best-known methods
- F5 experience is highly desireable
7
Skills For Traveling Desktop Administrator Resume
- Demonstrate an exceptional level of customer service, while at the same time completing assigned tickets and tasks in a timely manner
- An individual who has extensive experience providing both remote and in-person technical support
- Maintain effective working relationships with managers and coworkers
- Experience with imaging technologies (Windows 7 and Windows 10)
- Experience with Active Directory & Group Policy, and a familiarity of scripting processes within Active Directory
- Excellent customer service and ability to navigate the knowledge base documentation
- Desktop Administration experience
- Leadership experience in an IT role
8
Skills For Desktop Administrator Tier Resume
- Leadership experience in an IT role
- 3+ yrs. of experience working as a Tier II Desktop Support Technician
- 2+ yrs. of Virtual Desktop Infrastructure (VDI) experience
- 1+ yr. of Citrix experience
- Experience in a Desktop support role
- Bending, crouching, stooping, standing, walking, pushing, lifting, manual dexterity, grasping, feeling, talking, hearing, seeing and repetitive motions
9
Skills For Vmware VDI Desktop Administrator Resume
- Preparing, testing, and deploying vendor functionality updates to desktop operating systems and general-purpose desktop applications
- Preparing, testing, and deploying vendor security updates to desktop operating systems and general-purpose desktop applications
- Installing and maintaining VMware platform upgrades and updates to production and non-production components within the Virtual Desktop environment
- Planning major updates to desktop operating systems and general-purpose desktop applications for inclusion in desktop and laptop images
- Working knowledge of Windows XP and Vista client operating systems
- Contributing to the company vision of being the industry leader in customer service through quality, commitment, courtesy, integrity and teamwork
- Replacing desktop hardware devices based on preplanned technology refreshment life cycles identified in the TRP
- Understanding of the ITIL framework and Agile methodologies
- Understanding of virtual environments for proactive assessment of performance
10
Skills For Desktop Administrator, IT Events Resume
- Troubleshooting of LAN/WAN connectivity issues
- Executing project plans as part of a team
- Working knowledge of Active Directory, Microsoft Exchange
- Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
- Understanding of the organization-s goals and objectives
List of Typical Responsibilities For a Desktop Administrator Resume
1
Responsibilities For Senior Desktop Administrator Resume
- Manage, prioritize, and resolve assigned 2nd/3rd level incidents and requests according to SLAs and in accordance with ES processes
- Applicable work experience in Systems Administration on Windows
- VMWare View Horizons experience
- IT experience with desktop support, system administration, and network management in a highly scalable production environment
- Work within a strong, collaborative team
- Working with Team Lead on HR requests. E.g. new hires, re-hires, and disables
- Provides printer support including troubleshooting and resolving all facets of printing issues
- Oversee analysis and testing of new and upgraded software, to include developing and maintaining a test plan
- Maintains management and maintenance of server and desktop image, to include patching and monitoring
2
Responsibilities For IT Desktop Administrator Resume
- Devises or modifies procedures to solve system problems, considering capacity and limitations, operating time and form of desired results
- Verify backups, review logs, rotating tapes, monitor backup systems including RAIDs, and servers, verify client connectivity, document issues as identified
- Develop, push, troubleshoot and report on patch levels using provided tools such as BigFix and Apple Remote Desktop or other patching tool
- Basic understanding of requirements and techniques for integrating disparate systems or technologies
- Design and maintain operating system deployment and desktop provisioning processes
3
Responsibilities For Virtual Desktop Administrator Resume
- Responsible for patching of Windows and third party applications according to corporate security policy
- Advanced knowledge of Windows operating systems including XP, 7, 8.1 & 10
- Configure and support building and deploying Windows images to a large number of desktops/laptops
- Proficient with setting up and troubleshooting remote protocols such as ssh, rdp, vnc or sftp
- Development of standards for workstations (hardware, operating system, core applications and policy)
- Development, testing and maintenance of workstation images
- Proficiency in various software applications including Internet browsers, Windows XP Professional, Microsoft Office and Access
4
Responsibilities For Senior Client Desktop Administrator Resume
- Able to provide support on technical team projects spanning multiple sites
- Develop advanced scripting, automation, or programs as needed to manage the desktop environment
- Manage operating system and 3rd party software updates
- Perform in depth research and/or troubleshooting to identify, resolve, and prevent systems errors
- Test, install, and configure new and existing hardware and software
- Root cause analysis - trouble shooting and problem resolution
5
Responsibilities For Windows Desktop Administrator Resume
- Responsible for the imaging and deployment of all corporate workstations
- Responsible for installation of approved applications using System Center Configuration Manager
- Logs issue resolution into Service Desk issue tracking software
- Installs new equipment and installs upgrades to existing equipment as needed
- Assist with planning and participate in projects related to corporate hardware and software support
- Provide on-the-job and computer orientation training to new department staff members and assist personnel of other departments with computer issues
- Administer network workstations, utilizing Microsoft technologies and Active directory
6
Responsibilities For Desktop Administrator, Events Resume
- Maintain and update network printers, including Print Server management and administration
- Performs in senior technical leadership roles for Application Packaging issues and projects of high risk and complexity
- OS Deployment / Imaging
- Research and evaluate emerging technology
- Active CompTIA Security+ Certification or equivalent An acceptable Computing Environment certification
- Identifies, evaluates, and implements hardware and software solutions
- Troubleshoots network, hardware and software issues and coordinates/escalates issues with appropriate staff or off-site assistance for problem resolution
7
Responsibilities For Traveling Desktop Administrator Resume
- Research, test, and install new software on a large scale
- Manage and install encryption software, antivirus/spyware software and updates. Installs, configures, upgrades, migrates and supports PC software (including Windows 10, Mac OS, and Microsoft Office) for organizational PC users
- Maintain Cisco video conference units in conference rooms, troubleshoot unit with vendor when needed
- Configure VOIP, VM and soft phones through Configure Voicemail through Cisco Unity Connection
- Performs system administration functions for e-mail and phone systems
- Track hardware/software and inventory/assets
- Monitor and manages printer supplies (orders items from vendor, troubleshoots, etc.)
- Sets up and deploys company owned cell phones
- Acts as secondary contact for Infrastructure activities
8
Responsibilities For Desktop Administrator Tier Resume
- Supports and adheres to all THP and industry information security policies
- Participates in on-call rotation as needed
- Maintain hardware and software inventory for responsible facilities
- Manage and maintain access control for numerous hospital facilities where security and access control are needed
- Desktop Administration: Assists with providing system administration of distributed computer systems, including the support, maintenance and improvement of operating systems, hardware, and software on laptops, desktops, mobile devices and tablets
9
Responsibilities For Vmware VDI Desktop Administrator Resume
- Network and Project Administration: Assists with providing and supporting projects, project issues, archival and retrieval services, security administration and network communications
- Assists senior Desktop and/or Network administrators with project work as directed
- General Administration: Assists with the coordination of activities with other departments, divisions and external vendors
- Assists in the coordination of intra-and inter-departmental system administration activities
- Can be called upon to provide on-call (night/weekend) assistance in support of Rosemount’s 24x7 business operations, on an as needed basis
- Provides for notification and escalation to appropriate personnel of systemic operational problems
- Interviews, hires, trains, supervises, and mentors a team of student technicians, who perform highly technical work for the Marist community. Acts as a point of escalation for issues and/or situations that require it. Provides guidance, training, and audits the work of less-senior staff and student workers
10
Responsibilities For Desktop Administrator, IT Events Resume
- Troubleshoots and resolves major and minor issues with the virtualized infrastructure including opening and managing support tickets with customers and vendors as needed
- Implements, tunes and maintains VMware based solutions
- Provides reports for system health, configuration and capacity
- Performs routine maintenance and apply software updates
- Provides root cause analysis of service problems and develops solutions related to VDI
- Maintains and manages deployed EMC xvRail hardware, server equipment operation and connectivity
- Maimtains physical and virtual machine technical support services and network devices in coordination with the network team
- Performs management and maintenance of VMWare server software (vCenter, Horizon View, App Volumes)
- Deploys and integrates applications into the virtual desktop infrastructure
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