Desktop Engineer Resume Sample
Omari Harris
91954 Smitham Shoals,
Philadelphia,
PA
+1 (555) 380 2050
Work Experience
Senior Desktop Engineer
07/2016
-
PRESENT
Dallas, TX
- Active Directory administration of: OU’s, resources, security principals, DNS/name space, group policy management, schema
- Experience in Information Technology
- Determines system specifications; input/output processes; and working parameters for hardare/software compatibility
- Workstation Operating system image development, testing, documentation and deployment for end user end point devices
- Management and deployment of operating system and 3rd party software updates for all workstations in the enterprise
- Evaluation of existing and implementation of new group policies applicable to workstation infrastructure
- Provide technical design leadership and support for designated end user technologies
Desktop Engineer
04/2011
-
05/2016
Chicago, IL
- Manage workstation and application configuration through GPO and SCCM configuration baselines
- Create and maintain desktop images, driver packages, boot images and modify MDT/SCCM task sequences for OS deployment
- Package and deploy updates for Microsoft, hardware and 3rd party applications
- Assist in the design, test and deploy Windows/Office 365 servicing plans
- Mentor Desktop Support staff in support of SCCM
- Create reports using TSQL and SSRS
- Provide operational escalation and support of end user devices to users at corporate office and all field locations
Intern, IT Desktop Engineer
04/2007
-
12/2010
Chicago, IL
- Lead in recommendations on complex issues to achieve long-term results and strategic objectives
- Administer and monitor activities related to software licensing and usage
- Assist in resolving tier-3 workstation support incidents
- Provide scheduled and ad hoc reporting related to computer inventory, health and performance
- Participate in project related activities including hardware deployment/refreshes, software deployments, etc
- Participates in providing 24x7 support in production systems as necessary
- Serve as a subject matter expert regarding planning, configuring and maintenance of the System Center Configuration Manager (SCCM) infrastructure
- Script application installation with PowerShell, VBScript or Windows command shell to utilize SCCM Application Model and manage/coordinate deployments
Education
Kettering University
2001 - 2006
Engineer's Degree in Computer Science
Professional Skills
- ) Strong technical skills, good customer service skills, and a desire to expand those skills in a team environment
- Prior experience in roles that required excellent customer service skills Required 3 Years
- Demonstrated strong organizational skills and ability to handle shifting priorities
- Strong troubleshooting skills and mindset (experience with sysinternals, analyzing memory dumps, parsing event logs)
- Desktop Imaging engineering solution experience strong analytic skills; Able to assess and solve issues in a high-pressure environment
- Excellent interpersonal, communication, and organizational skills. Strong focus on collaborating across inter IT department teams and the business
- Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction or supervision
How to write Desktop Engineer Resume
Desktop Engineer role is responsible for customer, troubleshooting, interpersonal, technical, analytical, windows, software, documentation, business, organizational.
To write great resume for desktop engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desktop Engineer Resume
The section contact information is important in your desktop engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desktop Engineer Resume
The section work experience is an essential part of your desktop engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desktop Engineer resume experience can include:
- Able to provide effective incident and problem resolution, good analytical and problem solving skills
- Strong and proven analytical, listening, and collaborative design skills
- Low level hardware/software troubleshooting skills on both laptop and desktop platforms Interpersonal Skills
- Excellent user-focuses, with strong verbal & written communication, organization, presentation, and project management skills
- Using Good Customer Focus and troubleshooting skills
- Possesses strong troubleshooting and problem solving skills, including application and Desktop troubleshooting ability
Education on a Desktop Engineer Resume
Make sure to make education a priority on your desktop engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desktop Engineer Resume
When listing skills on your desktop engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desktop engineer skills:
- Interpersonal skills such as: telephony skills, communication skills, active listening and customer-care
- Excellent oral and written communications skills, including the ability to communicate effectively with all the various teams as required
- Excellent communication skills to effectively articulate strategies, roadmaps and solutions
- Proven record of managing time and priorities effectively
- Exceptional interpersonal skills, with a focus on listening, elicitation, and collaborative design skills
- Great interpersonal and teaming skills; ability to collaborate effectively with others
List of Typical Experience For a Desktop Engineer Resume
1
Experience For Senior Desktop Engineer Resume
- Strong customer service and end-user equipment support skills; preferably with some experience support VIPs
- Exceptional technical, analytical, and problem-solving skills, yielding excellent endpoint troubleshooting capabilities
- Strong knowledge of system development methodology, project management and problem solving skills
- Excellent End User interaction skills and the ability to manage service tickets to SLA
- Strong automation skills with knowledge of PowerShell
2
Experience For Windows Desktop Engineer Resume
- Strong customer service orientation with ability to communicate clearly and effectively with end users
- Solid computer troubleshooting skills. A fundamental understanding of how to systematically troubleshoot desktop OS, applications and hardware problems
- Excellent face to face customer service skills
- Strong interpersonal skills in dealing with a wide range of high-profile customers with varying computer abilities
- Current and recent Windows and , Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills
- Coding and PowerShell skills is helpful
- Outstanding written and oral communication skills; ability to prepare and conduct management briefings with senior leaders
- Solid programming experience with scripting, with an emphasis in PowerShell scripting, windows batch/command scripts, visual basic scripting, and WMI scripting
3
Experience For Virtual Desktop Engineer Resume
- Strong experience with Windows Operating Systems, Microsoft Office and remote worker VPN access, including troubleshooting and configuration
- Handle Desktop Engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements
- Five or more years of desktop engineering experience including Windows, application packaging experience
- Need to have advanced software troubleshooting skills covering the Windows operating system and common applications (MS Office, Adobe Acrobat, etc.)
- Demonstrated experience with packaging with other team members and providing junior technical leadership
4
Experience For Sccm Desktop Engineer Resume
- Strong Windows 7 & 10 experience including 64 bit operating systems
- Prior experience working with a service desk ticketing tool Required 2 Years
- Strong experience with enterprise project management, including running several projects simultaneously with external resources/teams
- Expert desktop imaging and software packaging skills
- Experience working in an SLA driven environment Experience supporting PC’s in a Windows Active Directory environment
- A strong windows engineering background - someone who has experience administering windows servers from an enterprise perspective
- Prior experience working with a service ticketing tool Required 1 Years
- Experience reviewing requirements and developing test cases to validate the requirements
- Highly developed analytical skills and the ability to solve complex technical problems using a methodical systemic approach
5
Experience For Desktop Engineer IT Technology Resume
- Exceptional communication, organization/planning, interpersonal, and customer service, support and response skills
- Demonstrated experience with Windows 10, OS patching, and the OS update processes
- Experience of working in a customer support environment with at least 2 years commercial experience in an IT Support / Infrastructure environment
- Communicate effectively with multiple customers and co-workers. This includes the following activities
- Work proactively and effectively while delivering high quality work products in a timely manner
- Advanced troubleshooting skills of print strategies required
- Organized and methodical testing skills
6
Experience For Senior Windows Desktop Engineer Resume
- Prior experience with basic troubleshooting of network connectivity and infrastructure issues Required 2 Years
- Prior experience Interfacing with outside vendors (Verizon and others) to assist in team/and customer support Required 2 Years
- Prior experience troubleshooting LAN/WAN issues Required 2 Years
- Prior experience troubleshooting desktop issues locally and remotely Required 2 Years
- Prior experience working with web-based support tools Required 1 Years
7
Experience For Enterprise Desktop Engineer Resume
- Technical Skills In-depth knowledge of Microsoft Windows Operating Systems
- Experience with SMS/SCCM (and/or other desktop management suites) with adept experience deploying applications within a Global infrastructure
- Prior experience in a role that requires customer centric focus coupled with problem solving abilities Required 1 Years
- Prior experience in working multiple shifts Desired 1 Years
- Self-learner, and desire to enhance skills with training
- Desirable Experience:Experience with Microsoft Systems Engineering, and SCCM/WSUS
- Prior desktop support experience, which includes extensive hands-on troubleshooting of hardware and software issues
8
Experience For Desktop Engineer, Senior Resume
- Superb time-management skills regarding deadlines
- Prior desktop support experience, which includes extensive hands-on troubleshooting of hardware and software issues
- Strong testing and evaluation experience in federal government environment
- Demonstrated experience using industry standard support remote tools – preference to SCCM
- Superb problem-solving skills to accelerate time to resolution for incidents and problems, available as tier 3 support and resolution
- Demonstrated experience with PowerShell scripting
- PowerShell, SQL, VB and Batch scripting skills
- Advanced troubleshooting skills – root cause analysis
9
Experience For Lead Desktop Engineer Resume
- Proven experience on ticket management (updates/SLA’s/closure)
- Resolve problems effectively and efficiently to minimize users’ disruptions
- Interact effectively and build relationships at all levels of the organization
- Top 3 Skills: Computer Deskside support, Software/Driver, Software/Application Support
- Communicate effectively with multiple customers and co-workers
- Solid Experience of debugging applications on a Windows platform
- Proven technical experience with Group Policy, asset management, and package deployment tools
- Work effectively as a part of integrated team or independently, lead projects, and train staff with related technologies
10
Experience For IT Desktop Engineer Resume
- Effectively evaluate information to make correct decisions
- Self-motivated and capable of working effectively with some supervision
- Experience and proven background in
- Prior experience providing technical leadership to technical staff
- Demonstrated experience with back-up tools such as Druva
- Able to manage and prioritise tasks and work schedule; able to identify when priorities and targets are at risk and take appropriate action
List of Typical Skills For a Desktop Engineer Resume
1
Skills For Senior Desktop Engineer Resume
- Good to Excellent communication skills required
- Exceptional soft skills and customer service skills
- Work effectively with cross-functional team. Flexible enough to work with different technical skill levels and skill sets
- Demonstrated excellent communication skills, written and verbal
- Possess and demonstrate excellent time management skills
- Superior interpersonal skills, demonstrating a passion for being helpful and empathetic while using effective troubleshooting techniques
- Strong monitoring, performance testing and troubleshooting skills
2
Skills For Windows Desktop Engineer Resume
- Aptitude for planning, organizing and managing projects, with a particularly adept set of prioritization and organizational skills
- Strong skills in performance analysis, tuning and monitoring of end user technologies
- Strong troubleshooting skills dealing with Windows and Mac
- Professional writing and editing skills and experience highly desired
- Proven diagnostic and problem-solving skills of hardware, software and networking incidents
- Excellent troubleshooting skills with the ability to solve complex problems "on the fly"
3
Skills For Virtual Desktop Engineer Resume
- Strong skills with Windows Active Directory and Infrastructure; including ability to troubleshoot problems with Active Directory
- Project management skills / ability to handle multiple projects with competing priorities
- Excellent communication and influencing skills and the ability to work across teams to create optimal business solutions
- Use independent judgment, initiative, and good human relations and problem-solving skills in the application and follow through on decisions
- Good problem-solving skills and ability to seek out solutions
- Strong reasoning and problem management skills
- Strong troubleshooting skills of moderate to complex technical end user device issues in a large distributed environment
4
Skills For Sccm Desktop Engineer Resume
- Strong Windows XP/Vista/7 administration, installation, and troubleshooting skills
- Strong communication, relationship building, team work skills required
- Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information
- Min 5 years’ experience as a Senior Mac Engineer with deep troubleshooting skills
- Excellent problem-solving and superior customer service skills required
- Excellent written and verbal communication skills with customers and internal colleagues under stressful situations with scheduling limitations and conflicts
- Experience in end-user computing enterprise environments (strong windows 7 &10 experience)
- Strong problem solving & customer service skills
- Proficient skills Review JIRAs, group into EUX stream owners and set prioritization LI-CG2
5
Skills For Desktop Engineer IT Technology Resume
- Solid influencing and communication skills
- Highly effective writing/verbal communication skills as well as the ability to work independently with minor guidance
- The organizational skills to prioritize and complete multiple concurrent assignments within stated timeframes
- Strong analytical and organizational skills are necessary
- Good scripting skills (Windows PowerShell)
- Demonstrated knowledge of architecture, design and implementation skills related to desktop engineering
- Very strong customer service skills Required
6
Skills For Senior Windows Desktop Engineer Resume
- Strong skills in Windows XP, Windows 7, Microsoft Server 2008 and Microsoft Office 2010
- Strong written and verbal communication skills; ability to present reports and make presentations
- Strong skills with Windows Active Directory and Infrastructure. The ability to troubleshoot
- Strong security and user account administration skills
- Strong skills with current Microsoft software deployment tools and processes
- Positive, team oriented approach and attitude with excellent oral and written communication skills
- Handle multiple assignments simultaneously and possess very strong customer skills
- Excellent stakeholder management, customer management & escalation management skills
7
Skills For Enterprise Desktop Engineer Resume
- Strong security and user account administration skills
- Strong skills with current Microsoft software deployment tools and processes
- Strong skills with current Altiris software deployment tools and processes
- Strong skills in Windows 7, Windows 10, Microsoft Server 2008 - 2016 and Microsoft Office 365 Suite
- Strong written and verbal communication skills; ability to present reports and make presentations to management
- Strong skills with Windows Active Directory and Infrastructure. The ability to troubleshoot problems with Active Directory
- · Required to have excellent verbal skills along with the ability to adjust and make split second decisions regarding support needs
- Strong verbal and written communication skills with ability to communicate with personnel at all levels in the organization
8
Skills For Desktop Engineer, Senior Resume
- Prioritize effectively and execute tasks in a high-pressure environment
- Strong planning and organizational skills to enable proactive management of calls
- Good Communication and Documentation Skills Required 3 Years
- Have strong leadership, communication and presentation skills
- Strong fundamental technical skills
- SCCM 2012 experience, as well as prior experience in an SCCM Administrator or Desktop Engineer role
- Mac / iOS support experience, as well as prior experience in Mac Administrator or Desktop Engineer role
- Thrives in a highly regulated and fast paced environment with proven multitasking skills, while exhibiting a focus on details and accuracy
9
Skills For Lead Desktop Engineer Resume
- Strong project, change management and documentation skills
- Desirable behaviors for the job include: self-motivation, strong initiative, deal effectively with conflict, and function well in a team-centric environment
- Professional presence and excellent communication skills
- Strong interpersonal, written, & oral communications skills for technical and non-technical audiences
- Excellent customer service, problem solving, and conflict resolution skills
- Current and recent Windows and, Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills
- Strong troubleshooting skills with Windows 7 & 10, and other business applications
10
Skills For IT Desktop Engineer Resume
- Solid documentation skills to track action items with both customers and vendors
- Excellent oral, written, interpersonal skills required
- Excellent verbal & written communication skills, especially in English
- Excellent analytical skills to identify, research and resolve complex system issues
- Manage projects alongside customer tickets and prioritize effectively
List of Typical Responsibilities For a Desktop Engineer Resume
1
Responsibilities For Senior Desktop Engineer Resume
- Strong technical skills designing, documenting and implementing projects
- Excellent interpersonal skills and ability to work collaboratively with all levels of the organization
- Strong vendor management skills (asset)
- Experience integrating knowledge and skills from a range of technologies to address work assignments
- Excellent customer handling and soft skills
- Excellent documentation and incident management skills
- Working in a fast-paced environment with experience in managing multiple tasks simultaneously and prioritizing work efforts
2
Responsibilities For Windows Desktop Engineer Resume
- Outstanding communication skills to relate to team members and support workers
- Strong skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices
- Superior analytical thinking, troubleshooting skills and the ability to use sound judgement in support of products and services
- Expert level trouble shooting, analytical and problem solving skills
- Strong working knowledge of and experienced using
- Prior experience working in a systems engineering role within a major installation
- Demonstrated experience designing unattended package builds, processes, and imaging utilities
- Prior experience installing and troubleshooting BOTH Windows 10 and Windows 7 OS Required 3 Years
- Prior Experience Building Software Deployment Packages and managing automation of software employments Highly desired 1 Years
3
Responsibilities For Virtual Desktop Engineer Resume
- Proven experience in overseeing the design, development, and implementation of computing systems, applications and related products
- Proven experience troubleshooting all MS applications including Skype and Outlook
- Prior experience supporting executives and/or working in a professional environment
- Prior experience with the diagnosis, troubleshooting and tracking of computer-related incidents. Required 2 Years
- Prior experience providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. Required 1 Years
- Prior experience writing/reading basic SQL code Desired 1 Years
4
Responsibilities For Sccm Desktop Engineer Resume
- Experience diagnosing and solving problems in an Mac environment; 8 or more years of general endpoint experience
- Related experience in a Client Computing environment with extensive experience in SCCM 2012 and Windows OS deployments from SCCM
- Strong Experience engineering desktop images and management solutions (within MDT)
- Strong Windows Operating System knowledge – 100% Windows Based. Need Windows 7 and Windows 10 experience
- ) Prior experience with either Citrix or M&A within Active Directory utilizing ADMT would be helpful
- Prior experience troubleshooting Hardware and Software issues in a windows enterprise environment Required 3 Years
- Proven past experience and ability in reading PowerShell Scripts Required 1 Years
5
Responsibilities For Desktop Engineer IT Technology Resume
- Prior experience with desktop/service desk ticketing software Required 2 Years
- Prior experience writing PowerShell Scripts Highly desired 2 Years
- Prior experience with Service Now and other ticketing systems Desired 2 Years
- Proven experience with workstation system planning, security principles and general software management best practices
- Communicate effectively with all levels across the organization, both written and verbally, while maintaining confidentiality
- Respond appropriately to, and effectively resolving, customer incidents, queries or complaints
6
Responsibilities For Senior Windows Desktop Engineer Resume
- Prior experience working in a technical phone support role Required 2 Years
- Prior experience escalating problems and incidents to designated level 2 and level 3 help desk support entities Required 1 Years
- Prior recent experience working in a technical support/phone-based help desk role Required 2 Years
- Demonstrated experience in use and knowledge of complex scripting languages
- Very strong troubleshooting experience
7
Responsibilities For Enterprise Desktop Engineer Resume
- Utilize their knowledge and experience to recommend and evaluate solutions in establishing a mobile desktop experience
- Good working experience in AD (Groups, group policies, permissions etc.)
- Good experience with Windows 7, 2008 / 2012 Server, Cloud, VMware, Microsoft SQL Server, Microsoft IIS install and management
- Work on call after hours as required - Communicate effectively with multiple customers and co-workers
- Previous Windows 7, Windows 10, Windows Server support experience preferably remote support experience
8
Responsibilities For Desktop Engineer, Senior Resume
- Expert level administrator skills for Windows Desktop OS
- Skill and experience with physical Intel based servers
- Strong hands-on experience in Windows Server, MS Exchange, Active Sync, Active Directory, Remote VPN Software, LAN/WAN, and Microsoft Office Suite
- Resolve issues effectively and follow through to appropriate resolution
- Build organizational partnerships with users and quickly and effectively solve their problems
- Eight years experience in Information Technology field; Five years experience in the field of Desktop Engineering required
- Proven engineer experience: research, analysis, planning, and implementation
- Proven ability to handle multiple tasks and changing priorities is mandatory
9
Responsibilities For Lead Desktop Engineer Resume
- Proven experience with project management and process improvement
- Demonstrated strong verbal and written communication is mandatory
- Intermediate GPO skills
- Communication skills both verbal and written No
- Interact effectively and professionally with management, business customers, development teams
- Energetic, highly self-motivated, and able to work effectively with all RTG associates
10
Responsibilities For IT Desktop Engineer Resume
- Effectively manage a variety of projects and other tasks simultaneously
- Experience with Microsoft Office, SCCM, Exchange and Windows/Macintosh/Android/iOS is required. Printer configuration and management experience is required
- General working knowledge of anti-virus, backup and remote access technologies. Qualities and Skills Required
- Expert troubleshooting skills of complex technical end user device issues in large distributed environment
- Advanced GPO skills
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