Desktop Analyst Resume Sample
Arturo Grady
407 Gerhold Ville,
New York,
NY
+1 (555) 420 0427
Work Experience
Senior Desktop Analyst
09/2017
-
PRESENT
Houston, TX
- Assist in the delivery of infrastructure development / build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds etc.)
- Monitor and report on performance for desktop services; document desktop problems and resolutions for future reference
- Provide project rollouts, status updates and project tracking to team
- Work with other groups in IT and the business to define requirements
- Work with vendors to understand product roadmaps and future solutions
- Provide clear documentation to desktop and helpdesk team members and assist with building standards within the company
- Provide monthly metrics for desktop services to management
- Working with the change management process in line with organization processes
- Ensure all new and proposed software is tested with existing desktop images prior to deployment
Desktop Analyst
09/2013
-
06/2017
Chicago, IL
- Needs to be a great team player
- Strong interpersonal and communication skills, working with a diverse audience
- Maintain strong knowledge of IT initiatives
- Ticketing system technologies
- Experience architecting a large Windows desktop/laptop/Active Directory environment (profiles, etc)
- Experience project managing, deploying and supporting large scale O/S migrations and introducing new technology based on business needs and industry standards
- Observance and experience utilizing SLDC process for applications including the full lifecycle with diagrams, workflow Visio, support documentation and training, presentations, etc
- Resource Kit level knowledge of Windows Desktop OS & Server OS
- Alternatively, completion of one year in a relevant two-year technical track program focused on IT service desk, desktop, network or server infrastructure
IT Desktop Analyst Intern
10/2008
-
07/2013
New York, NY
- Plan, prioritize, and organize work and deliverables
- Creates, updates and maintains application and end-user documentation to support company information technology policies and standards. This includes standardizing and documenting system-wide information technology guidelines, standards and procedures
- Facilitates, guides and monitors the day to day workflow of information technology/desktop support staff across the system. Serves as a mentor and resource to less seasoned/experienced technicians, as well as user community
- Participates in information technology projects to support system-wide and local information technology needs. This includes participating in system-wide teams/taskforces to plan, implement and coordinate local facility/entity activities to maximize information technology service quality, effectiveness and efficiency
- Leads the installation, configuring and performance of ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental standards. This includes leading and guiding desktop team members through implementation, maintenance and documentation of system specification processes and standards
- Advanced technical, organization & relationship building skills are critical to the success of the client’s perception of support and service delivery value
- Experience with the MAC (10.8-10.11) & Windows (7/8, 8.1, 10) environment
- TCIP (network), Cisco VPN, Citrix
Education
The George Washington University
2004 - 2008
Bachelor's Degree
Professional Skills
- Strong problem solving and analytical skills based on 3-5 years experience in an IT Department, IT desktop support
- To be a highly motivated team player with the skills and ability to manage changing priorities. Proactively looking for improvements and tasks
- ) Excellent communication and writing skills
- ) Strong troubleshooting skills
- Strong analytical, problem solving and communication skills (written and oral)
- Strong customer service skills with the desire and ability to exceed customer expectations
- Work independently as a team member with strong communication and interpersonal skills
How to write Desktop Analyst Resume
Desktop Analyst role is responsible for customer, troubleshooting, interpersonal, software, design, communications, etiquette, organization, english, adobe.
To write great resume for desktop analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desktop Analyst Resume
The section contact information is important in your desktop analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desktop Analyst Resume
The section work experience is an essential part of your desktop analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desktop Analyst resume experience can include:
- Ensure RingCentral personnel’s IT environment and configurations are maintained and updated with regards to technology and in particular security policies and company standards
- Participate in user/equipment moves, repair/maintenance/support of IT EUS hardware (printers, PC’s, accessories, VOIP phones, mobile phones, A/V, etc.), software (Windows 7, MS Office Suite, Virus and Spyware mitigation, RingCentral Meetings, etc..), and applications (Rackspace, BOX, Google Apps, etc..)
- Excellent customer service skills and superior telephone etiquette
- Excellent communication skills and ability to maintain a friendly, professional relationship with clients, team members, peers and leaders
- Exemplary troubleshooting skills that include network protocols, hardware diagnostics, and client operating systems
- Proven experience analyzing and designing solutions for enterprise PC technologies
Education on a Desktop Analyst Resume
Make sure to make education a priority on your desktop analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desktop Analyst Resume
When listing skills on your desktop analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desktop analyst skills:
- Strong communication skills and team player mentality
- Demonstrates impeccable customer service skills by working in a way that makes the user and peers feel informed and assisted
- Strong experience troubleshooting, repairing, and installing computer hardware and software
- Proficient PC skills; including working knowledge
- Work effectively under pressure during peak operating periods
- Helpdesk experience. 2+ years of experience supporting MS Windows XP and
List of Typical Experience For a Desktop Analyst Resume
1
Experience For Senior Desktop Analyst Resume
- Strong client side experience supporting common Microsoft Applications, Lync, SharePoint, Exchange/E-Mail, Client-Server Applications, and Web Applications
- Solid experience of working in a large-scale, global environment
- Display exceptional customer service skills, with a focus on quality of service
- Maintain a calm disposition with the ability to react quickly, logically, and effectively under pressure
- Seeks to improve knowledge, skills and performance and is receptive to developmental feedback
2
Experience For IT Desktop Analyst Resume
- Experience: 4-5 years experience with PC/MAC Desktop support
- Experience supporting users and deploying applications via SCCM or other similar PC software management applications
- Extensive knowledge of PC hardware, printers, operating systems, software, and a good working knowledge of networks required
- Experience in the use of different desktop operating systems including Microsoft Windows XP, Windows 7 and Active Directory
- Experience managing smartphones including Apple iOS, Android and Blackberry devices
- PC Hardware, peripheral, mobile devices, printer, networking and support experience
- Experience supporting a corporate environment
3
Experience For Desktop Analyst, RBC Global Asset Management Resume
- Skill supporting common Microsoft Applications: Lync or Skype for Business, SharePoint 2007 or newer, Exchange/Outlook
- Experience managing software. Examples
- Experience with using Excel, Windows, Word, Outlook
- Experience with basic hardware break/ fix. Ie. Laptops or desktops. Upgrading RAM or Hard Drive Swaps
- Exercise good use of common sense, courtesy and better judgment
- Experience with Windows and Macintosh versions of the Microsoft Office Suite, Adobe Photoshop, Illustrator and Acrobat/Distiller
- Experience in desktop support
4
Experience For Lead Desktop Analyst Resume
- Self-Development: Pushes self to expand knowledge, including the Customer/Business Landscape/Priorities and technically
- Provide superior customer service to optimize the end-user experience
- Understand and validate GPO RSoP and JAMF configuration policies on client machines
- Strong technical capability, expertise in Desktop Support
- Ensure support calls, issues and requests are dealt with in an effective and timely manner
- Experience in a fast paced IT/Infrastructure environment
- Has proven leadership ability amongst their peers
- Experience with Active Directory, McAfee AV and encryption is required
- Nice to Have Share Point Experience ( Basic Build & Add Permissions Function )
5
Experience For Desktop Analyst at Resume
- Client virtualization experience
- Experience in a desktop support role
- Lotus Notes Client experience
- Experience in a combination of service desk and desktop support
6
Experience For Senior Tier Desktop Analyst Resume
- Experience within a large corporate environment (>500 users), and within switched Ethernet environments
- Experience in a desktop support role
- Hands on Helpdesk experience
- Active Directory experience and knowledge of firewall concepts
- Set, manage, organize and prioritize tasks
- Interest and experience in the Energy industry
- Server 2008/2012(R2) administration experience
- Experience with Database concepts
7
Experience For IT Desktop Analyst Intern Resume
- Experience with Virtual Machines and Virtual Technologies
- Configuring and supporting smartphones including Apple iOS, Android and Blackberry devices
- Creating and distributing software applications (MSI's) and Microsoft WSUS
- Understanding of various infrastructure technologies such as WAN/LAN, TCP/IP, DHCP, DNS, VPN, Active Directory
- Understanding of various infrastructure technologies such as WAN/LAN, TCP/IP, DHCP, DNS, VPN, Active Drectory
8
Experience For Desktop Analyst Internship Resume
- Troubleshooting desktops, laptops, tablets
- Working knowledge of Active Directory and network services (DNS, DHCP, WINS
- Provide printer support including troubleshooting and resolving all facets of printing issues
- Prepare equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Assist in the installation of new PC’s by creating images, imaging and delivering to the users
- Performs desktop and people surveys gathering information for pre move and post move planning using MS Excel spreadsheets
9
Experience For Senior IT Desktop Analyst Resume
- Responsible for simulating or recreating user problems to resolve operating difficulties & recommends systems modifications to reduce user problems
- Take ownership of calls through completion, resolving independently, and escalating only when Engineering teams are required
- IT Security incident response including system imaging, malware remediation, and supporting forensic investigation
- IT Security incident response including systems imaging, malware remediation, and supporting forensic investigation
- Microsoft Windows Operating systems, messaging, and email products including Outlook and O365
10
Experience For Desktop Analyst Resume
- Upporting Windows 7 Operating systems including entire Microsoft 2010 suite of products
- Answer user inquiries regarding computer software or hardware operation to resolve problems and document work in the ticketing system
- Assist with the training of users regarding the proper use of hardware or software
- Setup computer hardware using system imaging software with predefined images and standards
- Keep a neat clean workspace including taking out corrugated trash
- Work ticket queue with speed and thoroughness by analyzing issues, providing quick resolution and thorough documentation of resolution within the ticket,
- Multi-task to ensure call handling as well as attaining ServiceDesk SLA’s in place
- Provide PC services including imaging, re-core, deployment, repair, upgrade and asset management
List of Typical Skills For a Desktop Analyst Resume
1
Skills For Senior Desktop Analyst Resume
- Excellent technical, problem solving, communication, time management, and organization skills
- Strong background and experience in the following areas
- Strong emphasis on customer service as providing a positive customer experience is required
- Experience in a similar role, 1+ years of experience supporting 5,000+ users
- Excel;lent communication skills (written and verbal)
- Manufacturing IT Support experience
- Solid understanding of system troubleshooting including packet tracing
2
Skills For IT Desktop Analyst Resume
- Experience imaging, installing, updating hardware, software and operating systems
- Experience with patching Operating Systems and upgrading core applications
- Experience with deploying devices using images and centrally managed software deployments
- Experience using incident tracking tools (Assyst/Heat Ticket Software)
- Experience supporting Microsoft operating systems
- Hands-on experience working with asset management and ticketing system too.l
- Experience administering desktop equipment and needs, to include troubleshooting
3
Skills For Desktop Analyst, RBC Global Asset Management Resume
- Strong understanding of the Windows operating environment
- Solid understanding, troubleshooting and repair of MS Office 2013 and O365
- Experience with hardware imaging, network printer configuration and troubleshooting
- Experience supporting common Desktop applications and related hardware technologies
- Experience with meeting room A/V setups and webcasts on Cisco and Telus platform would be an asset
- Have proven analytical and problem-solving abilities
- Experience supporting MS Office 2016, Windows 7, Windows 10
4
Skills For Lead Desktop Analyst Resume
- Experience using tools to provide remote desktop support
- Relevant combination of training and experience
- Experience in Active Directory working with Group Policy
- Previous experience supporting organizations with 5,000+ desktop/laptops/VDI devices or similar technologies required
- Strong understanding of computer hardware and diagnostics
- Experience in custom operating environments
- Experience in an IT department performing desktop/system support activities for local and remote users
5
Skills For Desktop Analyst at Resume
- Experience working with application, development and business teams
- Printer troubleshooting experience
- SCCM application packaging and/or deployment experience
- Experience with providing face to face support
- Strong troubleshooting and diagnosis capabilities
- Solid understanding of a variety of computer hardware, software, and services
- Experience working in an environment where service delivery is shared between internal and external providers
- Solid understanding of Citrix and Thin Client environments, HPDM, etc
6
Skills For Senior Tier Desktop Analyst Resume
- Experience using Microsoft Windows
- Experience using Apple macOS
- IT support experience for end users using Mac hardware and software
- Strong background with Windows and Mac OS client operating systems
- Experience with supporting core applications such as Microsoft Office, Flash, Adobe Reader, Shockwave, Java, etc. in an enterprise environment
- Intricate knowledge in MS Windows client OS, active directory, patching, software distribution experience and MS Office applications
- Experience supporting users on Microsoft Windows 7/10 environment
- Experience supporting users on Macintosh OS 10.X and higher
- Proven performance showing initiative, self-reliance, and proactive behavior
7
Skills For IT Desktop Analyst Intern Resume
- Five to seven years of experience using Microsoft Windows
- Two to three years of experience using Apple macOS
- TCPIP Networking experience
- Experience using SCCM
- Experience in a large corporate multi-domain/multi-site organization
8
Skills For Desktop Analyst Internship Resume
- Experience with printers, plotters and end user devices
- Desktop System Administration experience supporting a large scale enterprise
- Strong understanding of macOS architecture as well as PC/Desktop
- Experience working with Apple Remote Desktop, MS Remote Desktop, Parallels, RSA,
- Experience with asset management and standard inventory practices
- Supporting end user devices including PC’s, Mac, Printer/Scan, mobile devices and various peripherals
9
Skills For Senior IT Desktop Analyst Resume
- Understanding of Wise Package Studio, SMSInstaller, InstallShield, vbscript, AutoIT and / or powershell scripting
- Working knowledge of Networking and Communications protocols, MS Windows XP and higher support
- Providing technical troubleshooting within window 7/10 OS environment
- Providing ‘how to’ instruction and guidance regarding all business applications
- Managing and controlling
- Programming and scripting with various tool sets and languages
- Assisting in the delivery of various IT related projects
10
Skills For Desktop Analyst Resume
- Troubleshooting PC/Mac software and hardware
- Providing conference room technology support
- Understanding of enterprise wide desktop backup systems
- Working knowledge of Active Directory and network services (DNS, DHCP, WINS)
- Providing password reset assistance through AD
- Understanding of project management theory and team dynamics
- Traveling to Ambulatory sites between Queens and Long Island
- Working knowledge of network and desktop connectivity and MS Server environments
- Coordinating with approximately 300 end users to schedule appointments to replace their current Windows 7 laptop with a Windows 10 machine
List of Typical Responsibilities For a Desktop Analyst Resume
1
Responsibilities For Senior Desktop Analyst Resume
- Proven customer service experience
- Troubleshoots and resolves Laptop/desktop issues to ensure effective and efficient operation
- Experience supporting many windows production and development systems in an enterprise environment managed by Group Policy
- Experience supporting user requests related to user account rights & permissions, new account creation, directory maintenance
- Strong knowledge of OSX, Windows, and their productivity suites
- Solid grasp of network protocols (VLAN, DNS, DHCP, VPN)
2
Responsibilities For IT Desktop Analyst Resume
- Strong customers focus and a “service orientated” mindset with the ability to work with business at all levels of the organization
- Managed multiple priorities and work well under pressure
- Mobile Device/Mobile Heartbeat experience
- Strong knowledge of standard collaboration and productivity tools (ie MS Office, Sharepoint, Outlook)
- Completed "Service Desk Analyst" and "Desktop Analyst" experience
3
Responsibilities For Desktop Analyst, RBC Global Asset Management Resume
- Experience within Desktop Support
- Combined "Service Desk Analyst" and "Desktop Analyst" experience
- Wyse Terminal experience
- Experience with enterprise hardware, software applications, systems and network connectivity in
- Experience support a multitude of printers, workstations, smartphones, laptops, tablets, workstations on wheels (WOW), etc
4
Responsibilities For Lead Desktop Analyst Resume
- Proven capability to timely diagnose and resolve desktop issues
- Responsible for troubleshooting, problem solving and maintaining corporate machines, servers,
- To diagnose and resolve software and hardware incidents, including operating systems and a wide range of software applications
- Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes
- Perform PC deployments following yearly lifecycle scheduling
- Provides incident or problem diagnosis; ensuring workstation and end user computing device performance issues are resolved
- Imaging and re-Imaging desktops
5
Responsibilities For Desktop Analyst at Resume
- Create alternative methods of completing tasks and correcting user or system errors
- Application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications
- Handle of requests and issues involving larger groups or maintaining specific technologies, customers, or software
- Properly document and track all contacts using a ticketing system
- Proficiency with Windows Client OS, Patching and Image Deployment techniques using an enterprise client management system
- Install and perform moderate to complex repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Support remote users including remote desktop management tools and implementation
- Familiarity with Heat Ticketing systems is considered an asset
- Install, configure, and troubleshoot IP phones delivering those phones to the users
6
Responsibilities For Senior Tier Desktop Analyst Resume
- Collaborates with LAN and Network technicians and administrators to ensure efficient operation of the company’s desktop computing and network environment
- Identifies and resolves desktop/laptop hardware problems of a more challenging nature
- Provide assistance with security patching and software deployment initiatives for desktop systems
- Works with Catholic Health Service employees to collect information pertaining to requests / problems
- Documents all troubleshooting efforts on problem tickets
- Configure AS/400 printing from devices
7
Responsibilities For IT Desktop Analyst Intern Resume
- Troubleshoot technical issues in communication with corporate subject matter experts regarding Microsoft Windows desktop environments
- Analyze and resolve customer issues by providing third level support to end-users
- Test all devices at end user point before leaving any area
- Provide IT support for operating systems, productivity software, and a variety of other applications used internally
- Deliver prepared training to users at sites for new equipment and software
8
Responsibilities For Desktop Analyst Internship Resume
- Knowledge and understanding of system management services (i.e. Altiris, MS SMS)
- Responsible for all aspects of enterprise environment, including desktop, portable, mobile and
- Diagnose and resolve incidents using documented procedures to perform responsibilities
- Configure PCs and laptops, problem ticket resolutions and track problems using Service Now
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Perform user, system and support requirements gathering and analysis to provide design and architectural recommendations
- Support ~~ Onboarding & Maintenance ~~ Customer Service ~~ Continuous Improvement ~~ Process & Technical Guidance
- Maintained PC integrity and software packaging with Microsoft System Center Configuration Manager (SCCM) for 2,000 users on the WAN
- Proactive, innovative, and creative in meeting customer and enterprise needs
9
Responsibilities For Senior IT Desktop Analyst Resume
- Assesses, troubleshoots, and maintains End User Computing incidents
- Provides input towards End User Computing incident resolution and documentation
- Supports and maintains end user computing devices; e.g. workstations, badges, iPads, Point of Service devices, scanners, etc
- Participates on End User Computing Projects
- Troubleshooting printer connectivity issues
- Working within active directory
- Advanced troubleshooting of hardware: PC, MAC, laptop, tablet and mobile devices
- Accurately record, update and document all work using Service Now
10
Responsibilities For Desktop Analyst Resume
- Configure, install, and test hardware and Applications / Operating Systems
- Perform regular maintenance (patching, etc) as appropriate for the system
- Consistent sharing of new ideas and knowledge
- Severity incident reporting, triage and escalation
- Enterprise secure printing solutions
- Identify operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures
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