Development Support Resume Sample
Laron Grady
7005 Brekke Court,
Philadelphia,
PA
+1 (555) 674 0974
Work Experience
Senior MSP Development Support Analyst
02/2017
-
PRESENT
Boston, MA
- Responsible for delivery of mobile applications, development and implementations, including managing stakeholder readiness, reviewing project schedules to ensure on-time delivery, and managing multiple ongoing projects
- Provide oversight to projects to ensure comprehensive IT solutions that develop and integrate requirements in the application
- Coordinate and gather information on the application maintenance costs, business value, quality, and application lifecycle to ensure alignment with business strategy and to provide input into the application lifecycle management (e.g. removal of applications from the portfolio due to retirement or transition of applications to another service provider)
- Support development of estimates and estimating assumptions for assigned projects using established estimating models, best practices, and benchmarks
- Work closely with the Portfolio Manager and project teams to communicate technical requirements and to ensure planned activities are executed across multiple mobile payments projects
- Support the incubation of new capability, and convert into projects as necessary
- Comply with the system development life cycle (SDLC) and project management methodology (PMLC) – adopting Agile approaches as necessary
Development Support Engineer
05/2011
-
11/2016
Dallas, TX
- South College Street, 13 Floor
- Respond quickly to requests from Lenel’s partners
- Provide and maintain high level of support to Lenel’s partners
- Support tech support group with calls regarding Lenel’s integrated products
- Good analytical, problem solving and communications skill
- Strong PC skills (Microsoft Office, Excel & Power Point)
- Promote the usage of Client Development’s reports and Client Relationship Management’s tools
- Maintain the team’s SharePoint page
Product Development Support Internship
04/2004
-
04/2011
New York, NY
- Measure and monitor progress at clearly defined points in the process for all ongoing assigned projects to ensure projects are delivered on time, within budget, and that projects meet or exceed expectations. Escalate resource deficiencies
- Manage project risks and issues, adhering to the LOB and Technology risk and issue management processes and work with stakeholders to develop contingency plans, resolve risks, and escalate further as necessary
- Coordinate the review of all application development deliverables with relevant stakeholders to ensure application operability and on-time project delivery
- Worked with a Treasury Development team to implement an automated ClickOnce deployment process for a Microsoft .NET application
- Wrote an object-Perl module to produce a daily report of check-in activity for our Microsoft Team Foundation Server (TFS) source code repository
- Took ownership of a very manual and labor intensive legacy release process in order to better understand the changes that are necessary for an automated approach. Worked with the Development team to move the deployment to highly automated methods by scripting Continuous methods for managing the application and its components
- Partner with senior Development leads to organize an Agile transformation project for one of AIG’s highest priority initiatives. Organized a Microsoft TFS training session for the Development team so they can start leveraging TFS and its associated build and deployment automation for their software development work
- Lead a Change Management review session with internal Auditors and do a deep-dive on selected release samples to demonstrate how TFS is used to manage production deployments
- Work a weekend to support a critical off-hours deployment or to catch-up on an important deliverable
Education
Florida State University - Panama City Campus
1999 - 2003
Engineer's Degree in Computer Science
Professional Skills
- Strong analytical, problem solving, multitasking, strategic planning skills and the ability to quickly understand clients’ business requirements
- Being able to demonstrate a detailed knowledge of the industry, including the different platforms, game styles, and setup is an asset
- Working experience with remote SW developer’s teams, spread across world
- Experience in researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Experience trouble shooting and monitoring production environments using the above listed tool/programs
- Experience trouble shooting and monitoring production environments using the above listed tool/programs on a z/OS mainframe
- Act as a lead in incident resolution including prioritization and escalation, involving business and technology partners as appropriate
How to write Development Support Resume
Development Support role is responsible for software, planning, database, communications, architecture, mainframe, retail, training, integration, recruiting.
To write great resume for development support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Development Support Resume
The section contact information is important in your development support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Development Support Resume
The section work experience is an essential part of your development support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous development support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular development support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Development Support resume experience can include:
- Enhance programming language skills
- Work independently - ability to work with remote manager / can execute tasks with min to mid help from the peer / high communication skills /
- Experience writing and maintaining JCL for z/OS mainframe applications
- Quickly change work focus based on new bugs and shifting business priorities
- Experience with writing SQL database queries, Oracle required
- Experience in developing applications with Java required
Education on a Development Support Resume
Make sure to make education a priority on your development support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your development support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Development Support Resume
When listing skills on your development support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical development support skills:
- Strong troubleshooting skills including the ability to read and understand logs and stack traces
- Detail-oriented with strong observational skills
- AIX/LINUX/UNIX OS skills,
- Providing an effective hand off to development for all coding related issues
- Building web-based applications with a solid understanding of HTML, CSS, JavaScript, and at least one programming language, such as Java, .NET, or PHP
- Experience delivering Service Level Agreements in complex IT environments and understanding
List of Typical Experience For a Development Support Resume
1
Experience For Development Support Engineer Resume
- Strong written, verbal communication and general PC use / MS Office skills
- Continuous learning to effectively address new opportunities and challenges
- Strong knowledge in Visual Effects, Graphics & Animation, 3D technology
- Tware development experience for Dev Support Associate and 2-5 years for Dev Support Engineer positions
- Experience with TSO, VSAM, JCL, IDCAMS, SORT, FTP, SFTP, Connect:Direct, CA-Interest
2
Experience For Senior MSP Development Support Analyst Resume
- COBOL experience with Shaw Systems Retail and Collections application
- Experience with TSO, VSAM, JCL, IDCAMS, SORT, FTP, SFTP, Connect:Direct, CA-Interest
- Fluency in the English language required, with strong, confident command of both written and oral English
- Generating and exchanging ideas for new innovative approaches and solutions
- Identifying and reporting software defects
- Learning the full line of products, the support model, and its technologies
3
Experience For Technical Development Support Specialist Resume
- Becoming familiar with 3GPP Cellular Protocol Stack
- Conduct intake coaching calls with each member of the UN Women Somalia team to identify team-building and professional development needs
- Integrate feedback from pre-retreat coaching sessions into the form, structure and scope of the retreat objectives and programme
- Adhere to development and documentation processes, and produce necessary documentation for training and compliance
- Bachelors or equivalent in computer programming
- Integrated into development process, part of daily stand ups, sprint planning, retrospectives
- Capable of understanding complex features/systems and how it applies to the product
- Knowledge of Python, C++, SQL and Rust programming languages
- Knowledge of Linux, bash scripting, and Buildroot
4
Experience For Development Support Analyst Resume
- Problem solving and coordination across multiple groups and systems
- Analyse and specifying any changes or fixes required to the core system (or its associated systems and interfaces)
- SW testing methods Unitest
- Able to teach complex topics in a simple and motivating manner
- Creativity and flexibility when supporting complex customer solutions
- Provide Qualitative feedback regarding the Visual aspect of the product
- Understand visual language, color schemes, depth of images, textures and frames, Lighting and able to converse easily with Artists on these topics
- Proficient use of current generation video gaming consoles
5
Experience For Cancer Registration System Development Support SME Resume
- Informal, friendly and knowledge-sharing environment with open communication
- Ensure the correct Quality and Legal processes and procedures are in place in order to perform all required analytical testing
- Read and understand public facing documentation (Google Developers Website, StackOverflow)
- Manage Client Development’s master files
- Assist when available to perform code corrections to client-specific modifications and promote the corrections through to hosted or client’s system
- Assists with administrative functions that are key to the Development Professionals’ ability to deliver on quality and consistent DreamTrips
- Ensure products/services meet or exceed established internal/external Quality Standards at all times
6
Experience For Manager, Epic Systems Development & Support Resume
- Plan and facilitate a team retreat for UN Women Somalia staff. Include in the retreat, sessions relating to programmatic matters, security, team-working, internal and external communication, conflict resolution, resilience and wellbeing, performance management and professional development
- Provide two post-retreat coaching sessions with each staff member
- Provide a consultancy summary, comprising a report on the retreat and pre and post-retreat engagement, including recommendations for continued professional development support
- Develop an in-depth understanding of Concentrix's and Synnex Hyve’s Sage ERP X3 systems in order to support the on-going implementation requirements of the business
- Liaise with existing vendors to ensure the integrity, efficiency and security of the company’s Sage X3 ERP information and reporting systems
- Work with the OTM users to identify and implement solutions to increase automation, usability, and otherwise improve the business’ OTM solution
- Moderate the Developer Support Portal
7
Experience For Manager, Applications Development & Support Resume
- Test and certify 3rd party applications for use on the Genesys CX platform
- Provide assistance and guidance to users through public forums (third party and the clients)
- Proficient in at least one of Java, Python, PHP or Go
- Read and understand code and to write code samples to reproduce customer issues
- Familiarity with web protocols (HTTP, TLS, etc.)
- Familiarity with SQL (any dialect)
8
Experience For Software Development Support Engineer Resume
- Provide first-line technical support for customer applications that support our partners, financial networks, and customer service representatives
- Create application feature enhancements to fix bugs and make configuration changes
- Create and execute one-off database queries in response to business questions
- Unit test of all fixes and feature enhancements
- Work a standard work week, but have the flexibility to work weekends or after-hours when necessary
- Embedded Dev support for onsite animators
- Advocate for quality and create awareness through reports and release documentation
- Maintain the Quality Assurance pipeline discovery through a fix to regression verification
9
Experience For Development Support Engineer / Consultant Resume
- Take ownership of assigned tasks and features
- Proficient in PC use and current generation video game consoles
- Work in group settings under high-pressure
- Computer Engineers or Computer Scientists that want to develop core flight software for embedded systems in satellites
- Coordinate with Testers and Test Leads for backup, rollback and recovery plans
- Configure, maintain, and support of non-production systems in an enterprise operations environment per application instructions or requirements
- Interface with Data Engineer and Data Administration Group and various software developers to resolve daily database issues
- Support the day-to-day operation of the system and assist in the resolution of any technical issues that cannot be solved by first or second line support
10
Experience For Analytical Development & Support Lead-mylan Dublin Respiratory Resume
- Work with all members of the software team, and other departments within Equiniti, to help ensure that the system is available to defined SLAs – and assist in the investigation and resolution of any issues that cause the system to be unavailable
- Contribute to initial development effort estimates for new work
- Undertake project development work in accordance with agreed specifications
- Undertake ad-hoc development work against any reported faults or desirable enhancements
- Work within the software development lifecycle and standards used by the project
- SW development tools & methodologies
- Application support – able to monitor/debug/ understand the architecture and the application flow data / be able to configure the system
- General support – experience with application server / ability to find performance bottlenecks / disk space/cpu/memory issues / able to work with ticketing system and work according to the life cycle of error/patchs
List of Typical Skills For a Development Support Resume
1
Skills For Development Support Engineer Resume
- Good troubleshooting skills, ability to use packet and protocol captures etc
- Practical software development skills and worked on code and software projects
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment
- Experience in providing helpdesk support to developers
- Experience in managing VMWare infrastructure
- More than 5 years of experience in providing help desk support to developers
- More than 5 years of experience in managing VMware infrastructure
- More than 5 years of experience providing help desk support to developers
2
Skills For Senior MSP Development Support Analyst Resume
- More than 5 years of experience in providing helpdesk support to developers
- Good knowledge of available cloud computing solution (AWS, Azure, Google cloud …)
- Real-world experience of programming languages e.g. SQL, C#, .NET, Oracle
- Experience in supporting a large multi-user application in an operational environment
- More than 5 years of experience in system and network administration in a medium-sized organization (100-500)
- More than 5 years of experience in system and network administration in a medium-sized organization (100-500 people)
- More than 5 years of experience in VMware infrastructure management
3
Skills For Technical Development Support Specialist Resume
- Ensure robust methods are transferred to or validated on the site
- Experience in Cobol Programming
- 1 -3years of experience in IT ,
- Experience working on a software development team of more than two people
- Identify and document product bugs and feature requests and work with internal support teams as well as with customers to implement effective solutions
- Strong sense of business ownership and customer focus
- Experience with software development for embedded systems and microcontrollers
4
Skills For Development Support Analyst Resume
- Supporting the applications, both day-to-day and upgrades/long term planning; assisting where appropriate with user issues
- Contributing to new and improving existing processes
- Recreating and documenting issues
- Determining the root cause of issues (technical, configuration, or coding)
- Providing training and documentation for tier 2 support
- Working knowledge of Siebel
- Coding ability in Python and JavaScript is a requirement
5
Skills For Cancer Registration System Development Support SME Resume
- Coding ability in Go and / or Java
- Leading and ensure investigations are completed in line with quality procedures
- Understanding of problem and change management
- Viewing change as an opportunity rather than a setback
- Understanding of object-oriented concepts and languages
- Providing qualitative feedback
- Training & Travel
- Ensure defect free programming by identifying and recommending development/testing solutions/tools in support of project/application objectives
- Improve the application team’s technical capabilities by establishing best practices, coaching/mentoring team members and recruiting new employees
6
Skills For Manager, Epic Systems Development & Support Resume
- Lead the activities for identifying and recommending development/testing solutions/tools in support of releases objectives
- Update SAP variable data as necessary, exhibiting an understanding of SAP master data and data relationships
- 2nd level incident support, including rotating off-hours pager support
- Proficiency in PowerShell or another scripting language for IT support monitoring and automation
- Lead analytical technology transfer activities and participate in knowledge sharing and training
- Yearly software contract renewals for all software used by everyone relating to R&D and infrastructure to ensure compliance with licensing
- Expansion of infrastructure related equipment by understanding latest technologies and working with vendors for best solutions for our needs and circumstances
7
Skills For Manager, Applications Development & Support Resume
- Collects all above store system information required for configuring/developing
- Open minded, Communicative in writing and speaking form
- English professional efficiency in speaking and writing
- Pass a background screening (including nationwide criminial background check, social security trace and prohibited parties/terrorist watch list)
- Research using internal knowledge bases and public facing documentation (Stack Overflow, etc.)
8
Skills For Software Development Support Engineer Resume
- Follow up with development and testing partners to evolve testing practices and prevent future defects
- Assist in planning the testing of new releases
- Provide functional leadership in identification and evaluation of business requirements pertaining to all functions of the Global Sales Tool
- Perform basic SAP configuration of sales document and pricing
- Plan and execute unit, integration and user acceptance testing
- Plenty of company perks including
9
Skills For Development Support Engineer / Consultant Resume
- Be available to complete urgent customer requests during off-hours
- Lead the activities for application issue troubleshooting analysis and contribute to RCA meetings
- Provide analytical input and leadership during regulatory inspections
- Maintain all aspects of the iSupport ticketing system
- Help out with budgetary info relating to IT infrastructure related purchases
- Administrative knowledge in Microsoft Operating Systems (Workstations and Servers)
10
Skills For Analytical Development & Support Lead-mylan Dublin Respiratory Resume
- Proficient in handling storage systems
- Design and propose improvements to existing CI system
- Integrates applications in to most efficient system serving purpose defined by development teams
- Design and build tools to automate issue debugging and fix verification
- Accredited coach with the International Coaching Federation or similar organisation
- Communicate complex information well using MS Office
- Application Monitoring Tools: New Relic and SumoLogic
List of Typical Responsibilities For a Development Support Resume
1
Responsibilities For Development Support Engineer Resume
- At least 6 months of experience in Java, JavaScript or Python programming
- Strong customer focus and positive attitude
- Very good knowledge of various OS systems principles and Linux systems management,
- Very good knowledge of continuous integration systems (Open Source and Commercial)
- Good knowledge of network protocols and systems security related technology
- Very good knowledge of SW build automation tolls and scripts (e.g. Automake, make, bash, python, pearl and similar)
- Experience with Linux and Windows administration
- Experience with GIS or a Map API is nice to have
2
Responsibilities For Senior MSP Development Support Analyst Resume
- Pensions & Insurance application experience – desirable
- Background in using and supporting Application Monitoring is an asset
- Work with engineering on their RPE needs
- Support engineering in adoption of RPE
- Build relationships with engineers across the Raytheon businesses to develop and deliver integrated engineering solutions and services
- Available for a 2 week training period in London
- Fast learner – able to learn by himself complex topics / eager to learn
- Understand of business requirements
3
Responsibilities For Technical Development Support Specialist Resume
- Able to manage transverse and complex topics
- Providing support to customers through the SAP Customer Support Service System; analyzing, evaluating and resolving customer issues related to the operation of SAP NetWeaver based solutions
- Communicating with customers in a professional manner, providing a highly valued service that enables customers to implement and operate their solutions at their maximum potential; occasional visits on-site also possible
- Cooperating with other support and implementation groups, providing and receiving knowledge transfer; effectively channeling customer needs and requirements to development, escalating when necessary
- Implementations of critical fixes and participation of product development
- Monitor, understand and analyze large scale systems and infrastructures
4
Responsibilities For Development Support Analyst Resume
- Asset verification within the game
- Find and report bugs/issues to Artworks
- Maintain Bug Database in DevTrack
- Work in group settings under high-pressure and provide quick turn-arounds on test requests
- Dig and solve difficult technical problems
- Thrive in an Agile work environment
5
Responsibilities For Cancer Registration System Development Support SME Resume
- Knowledge or exposure to test automation
- Basic familiarity with database concepts and data management (RDBMS) and SQL
- Ensure the efficient generation of high quality data in support of respiratory product development, clinical manufacturing and commercialization activities. Oversee the team’s input into regulatory documentation & submissions
- Sit at a desk behind a computer for long hours/day
- Travel international if requested, but not required
- Engage with Field Engineers to identify the root cause of customer issues
- Analyze and remediate code errors and deficiencies
- Design and build features to enhance product usability and robustness
6
Responsibilities For Manager, Epic Systems Development & Support Resume
- Prioritize incoming internal and customer issues and work with the development colleagues to find a solution. This involves technical analysis of the issues, and understanding of SAP Business Intelligence and related systems as well as different technologies and languages like Java and JavaScript
- Connect to customer systems in order to analyze issues
- Evaluate traces or logs or similar information in order to find root causes
- Opportunities to move between different functions and business units
- A culture built on collaboration
7
Responsibilities For Manager, Applications Development & Support Resume
- Self-driven, able to work alone and as a team member
- Eager to check new solution and implement them to reach selected goals
- Perform routine system configuration changes & upgrades
- Perform and implement backup/restore solutions for the virtual environment
- Troubleshoot and resolve environment issues (infrastructure/HW/VM related)
- Administration of users/groups/privileges within Active Directory
8
Responsibilities For Software Development Support Engineer Resume
- Introducing and Training on tools, establishing requirements, supporting installation, creation of dashboards/alerts and improvements following INCs or other application issues
- Delivery Tools:Jira, Confluence, Bamboo, Artifactory, Git/Stash/Bitbucket etc
- Keep track of ongoing developments in the markets for developer, build, and deployment tooling and implement new approaches and tools as part of a continual improvement effort; which IDE is best for the purpose, code review tools, source code management, continuous integration server, statics analysis
- Act as the owner and keeper of the build and deployment processes and automated testing; help us to change our approach in order to get as close to continuous delivery as we can
- Familiar with web protocols (HTTP, TLS, etc)
- Familiarity with modern API technologies (OAuth, HTTP RPCs)+
9
Responsibilities For Development Support Engineer / Consultant Resume
- Exposure to formal software development lifecycles (Waterfall, Agile)
- Classroom or practical exposure to multi-physics simulation tools for
- Act as subject matter expert during the deployment of new and existing initiatives/systems. Including enhancements, upgrades, updates, and patches if applicable
- Assist with writing test cases for Quality Assurance
- Identifies, researches, diagnoses development/production implementation problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
- Works closely with IT Helpdesk and Applications Support to ensure appropriate project documentation is available in the Transition/Run book for each new initiative or enhancement release. This also applies for changed/modified functionality on a new product or service
10
Responsibilities For Analytical Development & Support Lead-mylan Dublin Respiratory Resume
- Ensures that appropriate quality steps and approvals through RR change control board are adhered to prior to software or configuration promotions
- Coordinates with appropriate Red Robin personal to evaluate system capabilities and translate operational requirements into system configuration development
- Possesses an in depth knowledge of all Restaurant Technology and recommends configuration changes/modifications to meet business requirements. In addition, considers continuous improvement opportunities
- Executes configuration and development of Restaurant Technology and considers downstream impact to other systems, integrations, data flow, and overall impact to the business
- Considers and evaluates the configuration interoperability between new proposed solutions vs. existing solutions in use at Red Robin for the most effective and efficient development, configuration, and implementation
- Coordinates and performs in depth tests, including end-user reviews, for modified and new system application
- Collaborate with the, Business Relationship Director, Business Solution Architect, Project Manager and other members of the IT department
- Continuous education and market knowledge development to understand new trends within existing solutions as well as new initiatives as it relates to existing systems
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