Director, HR Operations Resume Sample
Marjolaine Swift
3208 Joey Rest,
Los Angeles,
CA
+1 (555) 499 9844
Work Experience
Director, HR Operations
07/2016
-
PRESENT
New York, NY
- Manages the company’s MSP program. Manages daily operations of this $30 million/year program, ensuring operational goals are achieved while building strategic alternative staffing solutions for changing workforce
- Develop and maintain vision for HR Operations that aligns with the HR purpose
- Lead the implementation of the future state of HR Service Delivery model, to include strategic and tactical plans for the function
- Collaborate with regional HR teams to ensure alignment and determine possible synergies and areas of globalization
- Partner with HR functions and understand work within each group to serve as an extension of the team to enable execution and communications of programs, as well as support managers’/employees’ understanding
- Define service level agreements with HR communities of expertise, business HR and customers. Establish a process to measure, monitor and communicate outcomes; identify and prioritize opportunities for improvement as needed
- Establish and maintain interaction models for the team with customers, HR team and external partners; includes defining optimal methods to deliver services based upon the type of customer engagement (ex., informational vs. solutioning) and approach to respond to customer needs (entry points, tiers, escalation path), case management and closure
Senior Director, HR Operations
01/2012
-
05/2016
Houston, TX
- Facilitate effective stakeholder engagement and change management that supports adoption of the new model
- Effectively communicate the performance of the HR Operations function, keep stakeholders apprised of project status and progress toward future state
- Obtain feedback from stakeholders (“voice of the customer”) to understand service strengths and needs; determine what adjustments or additional communications are needed in support of the function
- Partner with Information Technology, Operations Technology, Finance, Legal and other internal organizations to deliver results
- Determine resources, tools, structure required to efficiently and effectively provide services across the breadth of HR solutions
- Sponsor large projects, including technology implementations; provide visible leadership, monitor progress and remove barriers and roadblocks
- Demonstrate leadership by creating an environment that fosters teamwork, values diversity, and which supports and respects all team members, customers and partners. Select, manage, develop, coach and motivate team members
Senior Manager / Director HR Operations
04/2007
-
12/2011
Los Angeles, CA
- Ensure compliance and customer satisfaction across a range of HR delivery areas including: benefits administration, compensation administration, vendor management, global mobility administration, employee data management, learning administration and delivery, on/off boarding, employee relations support and administration, reporting and HR process and technology
- Acts as a thought leader and advocate for innovation within HR service delivery
- Maintain in-depth knowledge of requirements related to HR, reducing legal risk and ensuring regulatory compliance, especially with respect to all applicable federal, state and local labor laws, e.g., NLRA, EEO, FMLA, ADA, DOL, FLSA, and similar regulatory requirements
- Work with direct reports to develop and manage HR Operations budget; approves final budget submission and holds team accountable for overall adherence to financial objectives. Accountable for overall HR Operations budget. Manages and reports on overall budget for the function
- Establish and maintains effective vendor relationships; responsible for contract management and ensuring delivery of services in accordance with agreed service levels. Regularly evaluates vendors to ensure competitive pricing and optimal partnership
- Develops and promotes Total Rewards philosophies, strategies and policies aligned to strategic organization goals of recruitment and retention
- Establishes Total Rewards goals and initiates specific programs to accomplish the department's objectives while ensuring cost-effective implementation
- Collaborate with cross-functional leadership to review and evaluate current HR systems and processes and make recommendations regarding the development, implementation and integration of new or updated HR processes and systems to ensure HR operational excellence by team members
- Create, implement and maintain a HR Dashboard & Analytics process to establish HR metrics that support the accomplishment of HR and CT Children's multi-year strategic goals
Education
Utah State University - Orem Education Center
2002 - 2007
Bachelor's Degree in Human Resources
Professional Skills
- Strong relationship management skills to work effectively with numerous stakeholders and partners, including vendors
- Excellent talent and social branding skills - leader and participant of social talent branding activities
- Attentive and active listener, strong listening skills
- Proven experience defining internal team and stakeholder performance metrics and developing and analyzing effective dashboards and scorecards
- Experience working in the WorkDay HRIS and Cornerstone environments; experience working for a global company
- Operations management with demonstrated experience in managing a large transformation initiative
- Strong business acumen, including the ability to understand business organization, services and culture and to work effectively with all levels of management
How to write Director, HR Operations Resume
Director, HR Operations role is responsible for analytical, leadership, compensation, finance, training, integration, recruiting, security, payroll, immigration.
To write great resume for director, hr operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, HR Operations Resume
The section contact information is important in your director, hr operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, HR Operations Resume
The section work experience is an essential part of your director, hr operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, hr operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, hr operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, HR Operations resume experience can include:
- Act as liaison and partner with other departments on HR related matters including, but not limited to, payroll, benefits, HRIS system implementation & configuration, and growth initiatives
- Possess a business mindset; ability to balance customer experience and the bottom line effectively
- Strong analytical skills and the ability to communicate findings to a team
- Adapt leadership style based on situation, project, skills and experience of team members
- Demonstrate project and process management skills
- Establish priorities for deploying HR strategies and appropriate metrics to ensure effective service delivery
Education on a Director, HR Operations Resume
Make sure to make education a priority on your director, hr operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, hr operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, HR Operations Resume
When listing skills on your director, hr operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, hr operations skills:
- Strong written, verbal and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
- Excellent written and verbal communication skills including negotiation, influencing, conflict resolution and presentations skills
- Excellent interpersonal skills including a proven ability to collaborate with others, whilst developing and leading people
- Strong collaborative skills and ability to foster strong partnership with HR and other internal clients
- Strong communication skills (verbal and written), with a focus on collaboration across multiple functions
- Strong leadership, project management, change management and problem solving skills
List of Typical Experience For a Director, HR Operations Resume
1
Experience For Senior Director, HR Operations Resume
- Implement best in class employee facing applications, effectively managing employee data according to privacy laws and audit requirements
- Experience leading teams with a strong ability to assess and develop talent
- Effectively build formal and informal relationship networks inside and outside the organization
- Ensure that key performance indicators for HR Operations are established, measured, and reported efficiently and effectively
- Functional expertise in HR service delivery, process improvement and systems. Experience establishing service level agreements, metrics and reporting
2
Experience For Senior Director, HR Operations & Analytics Resume
- Success leader of people with demonstrated success in engaging and developing team members
- Employ continuous improvement principles to ensure that all HR operations are efficient and effective when delivering both the highest quality and service
- Improves the Onboarding and Global Mobility process to enhance the employee experience and reduce process inefficiencies
- Experience implementing metrics and service level agreements for service delivery
- Demonstrated ability to invite diverse perspectives, promote an inclusive work environment, and support workforce diversity
3
Experience For Senior Manager / Director HR Operations Resume
- Experience in a HR Shared Service Management role
- Demonstrated ability to manage an outside vendor
- Oversees HR projects, including planning, budgeting, and forecasting needs
- Ensure performance of regular system and data audits guaranteeing data integrity and regulatory compliance during the processing and reporting of HR data
- This role requires versatility and being comfortable with operating across both operational and strategic spaces
4
Experience For Director, HR Operations, ICS / Seis Resume
- Analytically driven; fluent with data-driven analysis and performance metrics including data visualization[s]
- Participate in highly complex, high risk or highly sensitive situations, partnering with HRBOs and leaders where appropriate
- Conduct research and benchmarking to stay abreast of changes in laws and recommend beneficial changes in policies and practices
- Ensure strict compliance with Federal, State and local rules, laws and regulations with respect to the maintenance of team member records
- Incident & Issue Management
5
Experience For Executive Director, HR Operations Resume
- Data Integrity and Control
- Provide strategy and oversight of the administration of compensation, benefits, HRIS system (Workday), and core HR activities across the employee life cycle
- Maintain HR workflow calendar and send a periodic communication to all levels of HRBP’s with key action items
- Partner with HR Business Partners, HR COE’s and HR Shared Service to develop/revise processes to maximize performance and deliver best-in-class services; includes processes, outcomes, tools, etc
- Lead process automation efforts by partnering cross-functionally between IT, HR Business Partners and COE’s
- Progressively responsible, deep senior level compensation and benefits experience including plan design, HR systems management and communications
- Management responsibility. Track record of assessment and development of HR talent
- Anticipate and ensure development and maintenance of robust, scalable HR service capabilities (processes, systems, policies/procedures, organization and compliance) to support the company’s growth
- Lead transformation efforts to ensure best-in-class performance. Ensure that any transformation initiatives meet the needs of internal customers including developing metrics to drive continuous improvement
6
Experience For Senior Director, HR-operations Resume
- Build relationships with employees at all levels of the organization including senior leadership
- Partner with the A&T HR Leadership Team to drive innovation and high value support to HR stakeholders through COE initiatives and solution orientated support
- Fuel commitment and alignment with Jacobs vision, mission and values
- Hold self and others accountable to meet commitments – drive operational excellence
- Provide strong leadership and support throughout HR function with a focus on driving innovation, talent/performance management, leadership development, talent acquisition, employee engagement/retention, change management and diversity/inclusion initiatives
- Provide leadership in developing and implementing strategy for workforce planning and building the talent pipeline within A&T
- Support contract phase-ins and integration activities within the LOB
7
Experience For Senior Director HR Operations Resume
- Build partnerships and work collaboratively with others to meet shared objectives
- Participate as part of the A&T HR Leadership Team to drive HR operational excellence across the LOB to include potential involvement in LOB special projects
- Contribute to the strategic direction and formulation of HR procedures, systems and initiatives identifying opportunities to provide best in class solutions to support them
- Global ownership of HR Vendor management with an eye toward localized data security practices
- Proactively assess the competitiveness of all programs and practices against relevant companies and industries and recommend new approaches, policies, and procedures to improve efficiency, accelerate end to end process, and enhance end user experience
- Foster a collaborative, values-driven HR Operations team culture of high standards, strong productivity, continuous improvement and innovation
- Collaboration: Leads cross-functional efforts and initiatives that make a difference to organizational performance, identifies and seeks input from key stakeholders internally and externally and contributes expertise and experience freely in advisory capacities
- Drive for Results: Sets and communicates a bold direction and holds team accountable for hitting targets, achieves predictable and sustainable results, encourages continuous improvement and contributes to setting standards for growth, quality, and service that assure market leadership
8
Experience For Talent Director, HR Operations Resume
- Establish and implement a service delivery model that helps create business value and enables improved work processes, operating efficiencies and technology enhancements
- Continually improve processes that enhance our ability to acquire, develop, and analyze HR data to allow the organization to make effective data-driven decisions
- Drive efficiencies and effectiveness for in-house HR Operations responsibilities, with a focus on the end-user/client experience
- Twelve (12) or more years of experience in human resources, shared services, HR information systems and project management required
- Partners with IT and 3rd party vendors to ensure a streamlined and coordinated process for delivery of services to customers
9
Experience For Director, HR Operations Projects Resume
- Deploys self-service capabilities to employees and managers and promote direct access to information
- Evaluate and optimize current processes and procedures within CDK’s HR Operations team, including how work is performed within CDK’s current vendor partner relationships
- Focus on the simplifying and reducing of system process complexities through progressive and innovative ideas
- Establish processes and procedures for HR Operations shared service model, including design of the service delivery and support structure and collaboration with international peers to achieve consistent employee support globally
- Develop core requirements for CDK’s HR systems for North American and for collaborate for a future-state on a global scale. Including, but no limited to: Payroll, benefits administrations, leave of absence, and tuition reimbursement
10
Experience For Director, HR Operations Resume
- Design data scorecards to track and measure the progression and attainment of departmental goals and service metrics. Provide input and recommendations to Senior Director, HR Operations on action items to improve efficiencies and effectiveness
- Participate in all levels of issue resolution as necessary. Employ and delegate to maximize personal efficiency
- Proactively aspire towards continuous learning and personal development to understand CDK’s business model and organizational needs to advance company objectives
- Active involvement in miscellaneous projects and initiatives on an ongoing basis
- Provide management and oversight to a team of individual contributors and managers. Ensure team members are supported, coached on opportunities, and developing the necessary skills to best support the business
List of Typical Skills For a Director, HR Operations Resume
1
Skills For Senior Director, HR Operations Resume
- Strong project management skills with the ability to manage multiple projects and initiatives concurrently
- Strategic and analytical skills with the ability to resolve a wide variety of complex issues or problems
- Help lead and develop a strong, high performing HR team in a rapidly growing/changing organization
- Good at figuring out how to get things done
- Able to organize competing priorities
- Adaptability (promote and initiate useful change; flexibility; tolerate and be effective with ambiguity)
- Partner with the A&T VP HR and the A&T Leadership Team to provide strong customer focused HR delivery to a distributed workforce
- Drive and support a strong safety culture throughout the organization
- Build strong customer relationships and deliver customer-centric solutions for both internal and external customers
2
Skills For Senior Director, HR Operations & Analytics Resume
- Provide strong, innovative, business-focused HR strategic leadership and operational HR management
- Bring your vision and passion for HR systems and processes to a global scale
- Developing for the Future
- Settling influence in crisis
- Maintain high-quality HR governance by liaising with leaders across the function, including HR Business Partners, COE’s and HR Shared Service
- Coordinate HR interactions cross-functionally with other teams as necessary, including Payroll, Finance, IT, as well as other parts of the HR team
- Independent and self-starting, able to convert ideas into solutions
- Analyzes and leverages data & analytics to drive decision-making
3
Skills For Senior Manager / Director HR Operations Resume
- Responsible for the delivery and support of all of the following
- Drive the team’s annual goal setting process & the development of a HR service delivery dashboard and performance metrics
- Thrive in a fast paced, demanding environment
- Adapt approach and demeanor in real time to match the shifting demands of different situations
- Interpret and apply understanding of key financial indicators to make better business decisions
- Continually develop, maintain, and improve HR processes, systems and technology, measurement practices and metrics reporting
- Team Orientation (collaboration; shared accountability; show respect for others; build and maintain relationships; manage disagreements; value diversity)
- Leads teams to develop Talent Development and Talent Acquisition Product roadmaps inclusive of client functional needs, user experiences as well as technical priorities
4
Skills For Director, HR Operations, ICS / Seis Resume
- Represents business priorities and in partnering with IT to ensure deliver the best technical solutions
- Ensures that projects meet expectations for quality, timeliness and cost-effectiveness
- Establishes product, business rules and processes to ensure technical standards, platform stewardship that ensures data integrity and systems compliance with company IT standards, policies and processes
- Possess deep knowledge of HR processes, advise on best practices for optimizing the use of HR tools, drive global HR process optimization and standardization while balancing the business need for flexibility
- Oversee all HR Operations activities including the delivery and support of benefits programs, onboarding and off-boarding of employees, leaves of absence, immigration and other employee life-cycle related programs and / or changes
- Promote continuous improvement in the development of HR Operations through leadership, guidance and education
- Drive shift to employee / manager self-service model and the change management associated with organizational adoption of new practices
- Responsible for integrity and security of HR data
- Drive the selection, implementation and upgrades of all HR tools and processes to ensure that we are maximizing our use of technology in streamlining people operations and scaling our business globally
5
Skills For Executive Director, HR Operations Resume
- Work with the team and partners to ensure HR compliance in all domestic and international jurisdictions
- Create or update/maintain policies regarding equal employment opportunities, worker’s compensation, unemployment, employment verifications, AA, EEO and other federal, state and country mandates
- Maintain a thorough understanding of employment regulations, industry trends, current practices, new developments, applicable laws, and employment legislation pertaining to all personnel matters, and various federal requirements
- Set and manage to HR Operations budget
- Direct the company’s domestic and global HR Services function, establishing and refining operational standards and procedures globally. Ensure response times and expectations are being met by internal customers and address as appropriate
- Develop and lead the execution of the company’s HR information technology strategies. Collaborate with HR and company leadership to continuously evaluate and improve the effectiveness of the HR-related systems suite to ensure operational excellence and optimization of existing technology solutions
- Establish and maintain a global data governance framework, including global data standards and regular audits of HR data. Ensure the company’s compliance with global HR data privacy regulations and establish processes and standards for data access and maintenance. Lead efforts to correct issues where necessary
6
Skills For Senior Director, HR-operations Resume
- Experience in HR leadership role
- Leads all global HR technology planning, development, and execution; currently consisting of two primary cloud based platforms and SQL databases for historic data management
- Understands and effectively leverages the organization to accomplish business and unit goals
- Strong USA benefits management and regulation experience/awareness
- Provide leadership and effective management of business unit staff to influence employee commitment to: the organization, their team, and their job
- Strong attention to detail and ability to navigate ambiguity
- Agile and thick-skinned, with a good sense of humor
- Provides thought leadership for the next stage vision for the existing technology platforms; build out and second stage execution for logical Workday expansion
7
Skills For Senior Director HR Operations Resume
- Oversees day to day operation of the global technology platforms, operational innovation, HR customer service and interface, data security, vendor management, data reporting and analytics, and overall data integrity
- Develops and maintains, as needed, training aids, communication and change management plans and actions for both inorganic and organic transition requirements
- Leads the US and Canada payroll operations (Workday processing environment); ensures all 50 state, local jurisdictions, federal, and multi-country legal and regulatory payroll compliance requirements are met. Leads consultations with inside and outside legal counsel on taxation, reporting, and processing functions
- Oversees the FMLA and Leave Management processes with oversight for other services areas under consideration in near term
- Leads diverse team of Workday trained leader/technologists, US/Canada payroll leader/teams, and dotted line in-country international payroll community
- Supports the team’s capability to leverage the HRO Service Provider relationship to meet or exceed customer expectations
- Solicits the participation and support of business areas and expertise outside the incumbent’s area of responsibility as required in order to meet departmental goals and objectives
8
Skills For Talent Director, HR Operations Resume
- Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals
- Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect
- Develops a positive, respectful, productive and professional work environment
- Establishes positive connections with others so as to facilitate the attainment of business results
- Continuously develops the competencies of both self and others
9
Skills For Director, HR Operations Projects Resume
- Division lead and representative for shared HR services (includes HRIS maintenance, time management and payroll) to ensure effective and efficient solutions for the business
- Represents the Division in collaborative interactions with HR Shared Service leadership from other divisions
- Serves as Division lead and internal subject matter expert on HR systems and processes
- Represents and makes decisions on behalf of the Division globally in cross divisional projects and system implementations
- Work in an environment with lots of opportunities for improvement
10
Skills For Director, HR Operations Resume
- Able to work in non-traditional as well as traditional settings
- Microsoft Office (Outlook, Word, PowerPoint)
- Establishes communication process with PSM/PSD
- Observant of non-verbal signals
- Clear, succinct written messages
- Supports equal and fair treatment and opportunity for all; deals effectively with all races, nationalities, cultures, disabilities, ages, sexes, backgrounds and organizational roles (from PCT to DVP)
- Handles stress, remains cool under pressure
List of Typical Responsibilities For a Director, HR Operations Resume
1
Responsibilities For Senior Director, HR Operations Resume
- Demonstrated professional work experience in the field of Human Resources Operations
- A strong understanding of change management and process excellence principles; application of these principles to solving complex business problems
- Experience managing a Service Provider or working as a Service Provider
- Conceptualize, design and implement improvements in customer satisfaction and the customer experience
- Effective communication with all organizational levels in a dynamic, fast paced, high pressure work environment
- Collaborates with leaders on their workforce planning and staffing needs
- Assist in the tracking of SLA delivery metrics and ensuring vendor accountability
2
Responsibilities For Senior Director, HR Operations & Analytics Resume
- Drive HR operation related process while remaining compliant
- Monitor and analyze monthly actual spending
- Make sure all data is maintained accurately and efficiently in SAP and deal with any reporting needs and inquiries inside the HR team
- Ensure the quality and efficiency of administering the employment cycle
- Work closely with the HR Planning and Operations Leadership Team to manage all contracts related to HR
- Strategic, analytical thinker who isn’t afraid to roll up his/her sleeves and get into the weeds; passion for problem solving
- Business Travel from 50-60% depending upon business needs.
3
Responsibilities For Senior Manager / Director HR Operations Resume
- A successful leader that is client focused, with a high level of credibility and collaboration
- Travel [approximately 10%] to achieve business objectives to achieve and support business objectives
- Supervise a team who provide guidance to managers on the progressive disciplinary process, and also provide recommendations on the appropriate level of corrective action when appropriate
- Capitalize on technology efficiencies and further operationalize the progressive discipline process focusing on ease of use for managers while also ensuring quality of execution and results
- Serves as spokesperson for the progressive discipline process. Participates in addressing high-profile cases, partnering with both field and corporate People Services and executives
- Implement and facilitate a review process for teammates contesting corrective action outcomes, and provides appropriate operational guidance when appeals are successful
- Ensure the progressive discipline process is equipped to respond appropriately to agency charges, formal disputes and threats of litigation. Proactively adapt policies and practices to changes in the law
- Develop curriculum and instruction delivery strategies to educate managers on addressing underperformance and policy infractions which contributes to a positive work environment and ultimately mitigates risk for the Village
- Collaborate with executives both within PS and across business divisions and Corporate Compliance, Risk, Privacy and the Office of Special Counsel as appropriate ensuring legal compliance during PS policy formulation/revision
4
Responsibilities For Director, HR Operations, ICS / Seis Resume
- Provide thought leadership and overarching analysis of DaVita policies and teammate relations trends, proactively identify and solve problems, including modifying policies where applicable
- Direct, coordinate and advise activities within the department (for a segment of DaVita Business Units) including the development of processes, policies and tools to support the department and BUs
- Ensure fair governance of all corrective action guidance and administration by direct reports and other teammates to ensure the department consistently applies internally-set quality standards, balancing level of risk with business outcomes needed
- Demonstrates a bias for action, process orientation and continuous improvement mindset
- Establish and scale services in an efficient and effective manner
- Track and analyze investigative trends, diagnose root causes and develop recommendations for corrective strategies and other proactive initiatives
5
Responsibilities For Executive Director, HR Operations Resume
- Successful prior implementation of new services and/or HR delivery models and large technology implementation projects; experience with SAP, SucccessFactors and/or ERPs of equivalent scope
- Customer obsessed; ability to consider the work from the customer perspective
- Lead complex projects and manage associated change
- Functional expertise in Benefits administration and Employee Relations
- Externally connected and knowledgeable of industry best practices and latest operational trends
- Communicate clearly and succinctly in a variety of settings, audiences, and styles
6
Responsibilities For Senior Director, HR-operations Resume
- Develop and implement country HR Operations aligned with global and regional direction and guidelines to support business growth and achieve operational excellence
- Support company people related policy and regulations
- Support employee’s disciplinary actions and involuntary terminations
- Facilitate HR payroll budget
- Monitor the efficiency and quality of payroll, tax, social security, and commercial benefits administration
- Coach and motivate the team to deliver exceptional performance
- Hands-on attitude to ensure the delivery of flawless HR services and support
- Solicit input from consultants, vendors, IT and other internal stakeholders regarding oversight of the design, configuration, implementation and maintenance of HR Information Systems
- Oversight of the creation and management of metrics, Service Level Agreements (SLAs) and dashboards to improve HR operational effectiveness
7
Responsibilities For Senior Director HR Operations Resume
- Management of all HRIS vendor relationships, contracts and statements of work
- Manage the development and delivery of effective recruitment programs and leverage best practices to meet the business challenges and objectives of CT Children's
- Lead the development of the Company's Talent Acquisition plans, programs and strategic initiatives to support current and projected talent needs
- Oversight of the physician recruitment process including identification and support of the strategic and operational objectives required to attract and retain physicians and providers who can provide the highest level of service delivery and care to our patients
- Manage, coach, and develop team members
- Serve as a role model for leadership behaviors and attributes to all HR team members and the broader organization
- Develop process to operationalize, monitor and continuously improve governance framework
- Develop and implement methodology to assess support unit resources (people, systems, etc.) and make recommendations for improvement
- Assist with ongoing vendor selection and management for Corporate Communications, Governance, and Solutions function, including participation in budgeting, fee negotiation, performance, and RFP processes
8
Responsibilities For Talent Director, HR Operations Resume
- Lead project teams and other cross-regional and/or cross-functional efforts aimed at leveraging regional talent and knowledge to streamline and improve key issues and initiatives identified by leadership
- Drive effort to improve and, where appropriate, harmonize operating policies and procedures in close collaboration with internal stakeholders
- Perform in accordance with Corporate Policies and Procedures
- Manage a cross-functional team to execute against HR Shared Service (HRSS) goals and objectives
- Design and implement “best-in-class” culture practices in the delivery of high quality services to the businesses and to associates
9
Responsibilities For Director, HR Operations Projects Resume
- Lead and direct the identification and isolation of HRSS process and program issues
- Manage HRSS service issues and escalations
- Drive HRSS process improvements, automation and harmonization
- Review both quantitative and qualitative HRSS performance reports with senior management and HR governance
- Liaise with external vendors to facilitate the day-to-day performance of the vendors and their delivery, as well as their integration with the internal ServiceMaster HRSS Center
- Partner with all business stakeholders to design and monitor internal Service Level Agreements (SLA’s)
- Design and create strong Quality Assurance (QA) processes in HRSS areas (workforce administration, payroll management, call centers, web portal, HR technology platforms, etc.)
- Manage ServiceMaster’s PMO which includes project management, change management and HR communications
- Eight to 10 years of management experience in cross-disciplinary functions, ideally business analytics and measurement, call center management, human resources and workforce administration, technology, and payroll processing
10
Responsibilities For Director, HR Operations Resume
- Lead and maintain a competent, motivated and qualified cross-functional staff
- Demonstrate a thorough understanding of supported business processes in all areas of HR/workforce administration/benefits, finance/payroll and call center management
- Well-developed influential skills sufficient to resolve distinct differences of opinion or approach; significantly promote and / or negotiate on CIBC’s behalf
- Strong vendor and contract management skills
- Ten (10) years of experience in HRIS and Compensation, 15+ required to be considered for Senior Director
- Knowledge of Contact Centre Operations, Benefits, Pension administration would be an asset
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