Director, Operations Resume Sample
Jermain Kemmer
54419 Hoeger Mountain,
Philadelphia,
PA
+1 (555) 575 5079
Work Experience
Director, Operations
04/2016
-
PRESENT
Phoenix, AZ
- Knowledge of functions, operations, & equipment of a multi-purpose sports facility
- Knowledge of safety practices & all applicable safety standards for public facilities
- Plan, coordinate and supervise the operational activities with FT managers & PT maintenance staff
- Establish & maintain effective working relationships with supervisors, subordinates, and the public
- Sets and utilizes operational and financial KPI’s
- Acts as Rent The Runway’s ambassador to internal and external business partners
- Set appropriate context and direction for the strategic vision within the region in partnership with the Market Leader, reflecting the overall vision for BMO Harris Private Banking
Director Operations
03/2011
-
01/2016
Philadelphia, PA
- Build and sustain a team of direct reports who are capable of delivering the performance required for BMO Harris Private Banking, including coaching and the creation and implementation of training and development plans
- %: Leads and manages hotel operations
- Reviews and approves hotel operations and food and beverage department budgets, defining and directing changes, as required
- Reviews forecasts and balanced scorecard. Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction
- Ensures hotel implementation and compliance with daily quality process of Hilton Hotels Corporation policies and procedures as well as Brand Standards
- Responsible for the capital expenditure projects and necessary planning and execution of the current year and five year planning cycles
- Leads executive committee members and department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded
- Speaks with and responds to guests regarding service challenges
Associate Director, Operations
11/2004
-
02/2011
Dallas, TX
- Co-Facilitates hotel meetings (Staff meeting and other planning meetings)
- Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel
- Develops the skills and abilities of direct reports
- Monitors high potential department heads and team member activity and ensures their growth within the company
- Meet with Executive Leadership at least monthly to review and evaluate KOI’s
- Responsible for project managing shows. In constant contact with client or tour managers to make sure all needs of the show are met, addressed and resolved
- Work closely with operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for all regional venues and projects
- Ensure a high level of customer service, oversee day of show operations at venue and work with staff to create a friendly, safe environment at all events through proper training
Education
Strayer University - Baymeadows Campus
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Risk Management: Knowledge of process, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds. Identifies common technology, security, or financial risks relevant to own function or unit
- Decision Making and Critical Thinking: Ability to analyze situations fully and accurately, and reach productive decisions. Coaches others in decision-making models, processes, and practices
- Excellent oral and written communication skills, with demonstrated contract negotiating skills
- Great written and communication skills, strong critical thinking and creative problem solving skills
- Excellent analytical business and financial skills including extensive process management skills
- Proven management skills, with demonstrated experience supervising staff in supply chain functions
- Strong written and verbal communication skills with the ability to influence leaders and effectively negotiate with internal and external business partners
How to write Director, Operations Resume
Director, Operations role is responsible for leadership, interpersonal, analytical, business, organizational, presentation, customer, planning, strategic, microsoft.
To write great resume for director, operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Operations Resume
The section contact information is important in your director, operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Operations Resume
The section work experience is an essential part of your director, operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Operations resume experience can include:
- Excellent customer service skills with the ability to effectively negotiate and resolve conflict
- Proven experience in developing and maintaining physician relationships – including physician recruitment experience
- Proven team-leader with outstanding motivational skills and coaching ability
- Strong verbal and written communication skills, with ability to drive vision and purpose and create a culture of open communication
- Excellent analytical skills, attentive to details, sensible in problem solving and decision-making
- Excellent Leadership skills; able to influence and delegate
Education on a Director, Operations Resume
Make sure to make education a priority on your director, operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Operations Resume
When listing skills on your director, operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, operations skills:
- Excellent communication and organizational skills, as well as presentation skills to effectively present ideas to interdisciplinary team members
- Strong analytical skills, ability to leverage systems to access data effectively
- Excellent communication skills with ability to influence others and effectively champion ideas with high level of energy and enthusiasm
- Strong leadership and interpersonal skills required in order to provide a dynamic and effective instruction on a professional level
- Demonstrated leadership though superior interpersonal skills including mentoring, communicating, collaborating, and team building
- Experience designing, managing and effectively leading organizational change initiatives
List of Typical Experience For a Director, Operations Resume
1
Experience For Director Operations Resume
- Strong analytical skills to evaluate data and make effective operational decisions
- Is skilled in building and maintaining strong relationships, and an effective lateral leader
- Strong leadership, influencing, communication and planning skills
- Exceptional relationship-building skills with strong ability to negotiate and influence others
- Demonstrated skills in written and oral communication, including higher level corporate presentations and group facilitation
- Excellent administrative skills, including organization, budget control and team management
- Excellent motivational, leadership and team-building skills
2
Experience For Regional Director Operations Resume
- Demonstrated leadership skills working with diverse team members (Exempt and Non-Exempt)
- Demonstrated written, listening and oral communication skills
- Excellent leadership, communication, analytical and technical skills
- Excellent organizational planning and follow-up skills
- Effectively operate in a fast-moving environment
- Team-builder with excellent motivational skills and coaching ability
- Proven strategic leadership and executive management skills
3
Experience For Associate Director, Operations Resume
- Excellent project management skills with the ability to drive concurrent projects to completion
- Excellent interpersonal skills and the ability to inspire others
- Strong analytical skills, program management, and process focus
- Demonstrated ability and skills to engage and influence stakeholders required to deliver projects
- Strong Analytical skills with a foundation in strategic business management
- Intermediate to advanced computer skills (eg. Excel, PowerPoint), as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
- Strong interpersonal skills including diplomacy and patience required
- Excellent communication skills. Comfortable creating and delivering presentations on
4
Experience For Assistant Director Operations Resume
- Strong process improvement knowledge including Lean Manufacturing techniques and experience in implementing process improvement through problem solving
- Provide continued leadership and guidance to assigned personnel for the purpose of increasing their effectiveness and establishing good working relationships
- Demonstrated experience providing leadership, mentoring and coaching in order to complete project tasks
- Leadership experience in implementing a Lean Manufacturing / Continuous Improvement program with proven results
- Proven success managing a multiplicity of relationships and maintaining each with equal priority
- Demonstrates strong business acumen and understanding of healthcare landscape
5
Experience For Assistant Director, Operations Resume
- Increases the organization's capacity ensuring that system goals are effectively and efficiently met
- Demonstrates ability to set priorities while handling multiple agency requests
- Drive ongoing improvement of skills and performance of the operations teams
- Strong financial acumen with experience working with budgets and business plans
- Track record of being results oriented, with demonstrated ability to drive performance through the development of a strong operational team
6
Experience For Director, Operations Excellence Resume
- Superior project management, planning and organizational skills
- Deal effectively with all employees and external business contacts, while conveying a positive, service-oriented attitude
- Proficient level of computer skills with systems such as Microsoft operating systems
- Aptitude to respond effectively to changing demands
- Prior managerial experience - leading teams up to 100 FTEs
- Proven drive and determination to achieve success while being a self-motivator who sets clear direction and priorities
- Proven success in managing all aspects of a business operation or market with direct/indirect P&L accountability and strong strategic orientation
7
Experience For Executive Director, Operations Resume
- Skills in budget development according to business needs
- Proven track record of achieving business performance results, ideally gained in an automotive / Tier 1 environment with at least 8-10 years of experience
- Employ conflict management skills as needed
- Good communication is important and developing good relationships with our leaders and labor partners
- Effective problem solver with the ability to make good decisions that encourage business growth
- Prior leadership experience at a senior level
- Demonstrated successful management / supervisory experience required
8
Experience For Associate Director Operations Resume
- Experience in physician relations strongly desired
- Possess ability to communicate effectively with physicians and hospital administration
- Proven track record in building effective teams
- Ensure any skills and competencies required for future needs are developed in advance of their need
- Prior strategic leadership and executive management experience with focus on Lean Management
- Providing coaching and support to the Integrated Process team colleagues, including the identification and development of key talent and skills within the team
- Management experience with demonstrated ability to coach and improve performance
- Ten (10) years of practice management or practice administrator experience is required, including at least five (5) years of supervisor-level experience
9
Experience For Director, Operations Management Resume
- Superior analytical skills for the preparation of product demand forecast, financial profitability of product and inventory management issues
- Strong Food & Beverage experience is an asset
- Demonstrated capability to deliver results in a compliant cost effective manner
- Demonstrated ability to recruit, develop, and retain a strong and diverse team within a dynamic work environment
- Proven supervisory and leadership experience with a multifunctional team
- Proven experience with Board-level volunteers and donors, in the acquisition of major gifts, and/or in community outreach
- Forward-thinkers, with keen analytic skills and the ability to articulate point of view, develop systems/plans, and improve processes across the organization
- Microsoft Office suite, with a focus on advanced Excel skills
- Prior Operations daily management, process development, and organizational development experience required
10
Experience For Director Operations Management Resume
- Understanding and experience of generating and managing to technical roadmaps
- Manufacturing experience in a defense contractor environment
- Experience managing employees (coaching, mentoring and training staff)
- Formal training, expert experience, and a quantifiable record of significant accomplishment using all Lean Manufacturing tools
- Responsible for managing exception processing and determining root causes to develop the operations roadmap and prioritization
- Demonstrated knowledge of High Performing Organization tools and methodology, including MPS/lean processing
List of Typical Skills For a Director, Operations Resume
1
Skills For Director Operations Resume
- Strong analytical skills: strong production and management of KPI’s, SLA’s and use of reporting and business intelligence tools for self-reporting
- Excellent planning, time management, collaboration, decision making, and organization skills required
- Innovative, decisive, results oriented leader with strong coaching, problem-solving, and project management skills
- Additionally, strong written and verbal communication skills are needed to be successful in the position
- Strong computer skills: ability to understand multiple operating systems
- Strong analytical skills to develop meaningful metrics
2
Skills For Regional Director Operations Resume
- Excellent relational skills including collaboration, negotiation, conflict management and ability to engage others with diverse perspectives
- Excellent computer skills and proficient in excel, word, outlook, Xytech
- Excellent people skills, open to direction and +Collaborative work style and commitment to get the job done
- Good analytical skills and ability to find solutions to complex problems
- Excellent stakeholder management skills and an ability to communicate complex business ideas
3
Skills For Associate Director, Operations Resume
- Strong communications skills (written & oral)
- Strong interpersonal skills with teamwork & collaboration focus
- Demonstrated experience with structured change management principles with proven results
- Excellent oral and written communication skills in both Dutch and English
- Multiple years of strong leadership skills
- Excellent communicator with great interpersonal skills
- Demonstrated ability to deal effectively with external customers in difficult and sensitive situations
- Demonstrated PC literacy and keyboard skills
- Eight years of proven management and leadership experience with proven success in operation and customer service excellence
4
Skills For Assistant Director Operations Resume
- Proven people development skills, build team to partner with business and drive employee engagement
- Oversees Elisa’s calendar and travel to ensure the CEO’s time is effectively managed and appropriately prioritized
- Proven experience with innovating, defining, launching and delivering new products and services
- Maintain an outstanding level of department planning, organization, and administrative skills
- Demonstrated experience developing and managing all warehouse personnel
5
Skills For Assistant Director, Operations Resume
- Have a professional track record of effectively leading through influence and consensus building within all levels of the organization
- Exceptional multi-tasking, problem-solving and deadline-oriented skills
- Capable of strategic thinking with strong quantitative and qualitative analytical abilities with creative problem solving skill set
- Customer service focused. Understand customer’s needs, effectively manage
- Excellent verbal and written communications, effective presentation
- Experience with project management methodology strongly
- Advanced computer skills (i.e., Word, Excel, PowerPoint and Internet navigation
6
Skills For Director, Operations Excellence Resume
- Provide written plans and evaluation skills to facilitate clinical information as needed
- Efficiently and effectively addresses all associate’s concerns (performance, absenteeism, behavior, etc.) in a timely manner
- Strong knowledge and experience in marketing and commercial sales
- Possess superior project management skills obtained in an acute care environment
- Strong background and work experience in administration
- Proactive project management skills
- Advanced technical and MS Excel skills
7
Skills For Executive Director, Operations Resume
- Business analytical skills with the ability to link information to action and results
- Demonstrated P&L Management Experience
- Equivalent experience as demonstrated through work history
- Strong experience with MES tools
- Prior experience with direct client contact (account management, audit, sales, etc.) required
- Influencing: Ability to impact decisions within and outside own organization. Demonstrates expert ability to influence at all levels of the organization
- Experience designing, implementing, utilizing and improving predictive financial forecasting
- Experience developing, negotiating, executing and/or managing contracts
8
Skills For Associate Director Operations Resume
- Experience designing and implementing methodologies to improve first call resolution, achieving budget targets, and improving operational performance required
- In depth, experience based knowledge of managing revenue, budgets, EBITDA, operations problem solving, customer service and managing managers
- Experience working within a metrics-focused environment, including working with financial performance guarantees
- Experience with engineering processes (project reporting, standard operating methods, and change control)
- Demonstrated Team Leader with track-record of building high-performing teams and developing talent
- Experience with High Performing Organization tools and methodology, including MPS/lean processing and Inclusion
- Demonstrated knowledge of High Performing Organization tools and methodology, including MPS/lean processing and Inclusion
9
Skills For Director, Operations Management Resume
- Highly experienced in fulfilling all customer orders including VAS accounts and majors
- Experience leading and developing people and teams
- Actively engaging with high priority customers to gain a first-hand understanding of their needs
- Have a strong understanding of operational challenges facing healthcare and the ability to see solutions, drive change and improved operational outcomes
- Experience in engineering and compliance strategy, CAPEX planning, and process improvement strategy
- Strong business collaboration through building positive working relationships across the Product Value Streams
- Proven ability to do strategic planning and goal setting
10
Skills For Director Operations Management Resume
- Experience building financial models driven by curriculum, enrollments and all tied to marketing and recruitment analytics
- Experience in optical and/or electronics operations engineering roles of increasing responsibility
- Previous work experience in driving increased sales outcomes through direct leadership of marketing management or sales team
- Progressively responsible experience in pharmaceutical manufacturing, engineering and supply chain
- Experience setting up and leading a Knowledge Management solution
- Experience working directly with C-level executives in a corporate matrix organization
- Strong Talent Management focus with an emphasis on developing internal talent
- Work-related experience with a high volume electronic manufacturing-services company or call center company
- Typically, 10 or more years of experience in field facing, or finance roles, preferably in the Information Technology sector
List of Typical Responsibilities For a Director, Operations Resume
1
Responsibilities For Director Operations Resume
- Take cross country accountability for the allocation, development and execution of centralized product development for other LOs’ production facilities under the same designated groups of factories he/she manages
- Ensure best practices, cohesive messages, projects are shared or implemented consistently across factories via ability to lead/steer supplier’s management and organization toward a shared vision
- Proven leadership skills to include 5+ years of management responsibility including people, project, budgetary and forecasting management
- Experience and skills in coaching and mentoring
- Leverage advanced level problem solving skills to partner with technologists and CTY leadership on the CTY user experience
- Strong technical, business and managerial skills
- Develops employee talent; build skills, abilities, and experiences necessary for success
2
Responsibilities For Regional Director Operations Resume
- Demonstrated experience with managing time capture, Invoicing and Revenue Reporting/Revenue Recognition, Cash to order and daily sales
- Well-developed decision making, problem solving and analytical skills
- Lead career development via teaching tasks and coaching skills
- Experience designing customer support services and experience
- Experience working with customers at all levels to develop effective solutions to diverse and complex problems
- Validate the prioritization of maintenance activities based on business critical needs and the constraints of production planning
- Proven Lean Strategic Planning and execution, with at least 6-10 years of Staff level leadership experience
- Communicate clearly with internal partners and external regulatory agencies and effectively represent UnitedHealthcare’s interests
- Prioritize BGCO RT’s within Enterprise and Care IT Priority Lists
3
Responsibilities For Associate Director, Operations Resume
- Strategic thinker with developed leadership, management, and communication skills
- Superior communication and presentation skills required
- Effectively lead internal and external stakeholder communication and allocate resources appropriately
- Work independently to efficiently and effectively manage all functions within the Pharmacy Services departments
- Knowledge of process flow, human resources laws and regulations, and employee relations skills
4
Responsibilities For Assistant Director Operations Resume
- Working knowledge of Product Development and New Product Introductions.Experience and training in Six Sigma and Lean Manufacturing techniques
- Drive continued effectiveness and efficiency, by focusing on reducing effort, improving consistency, improving accuracy and targeted data analysis
- Proven ability to drive internal support teams, troubleshooting and routine training & system orientations across all systems supporting daily operations
- Strong knowledge of developing and implementing continuous improvement training programs
- Experience planning, developing, and managing departmental expense and capital budgets
5
Responsibilities For Assistant Director, Operations Resume
- Experienced in coaching and mentoring staff to motivate and bring about efficiency and creativity
- Experience driving revenue growth, retaining customers and managing profitability of multiple sites
- Experience analyzing data using statistical methods
- Experience in multiple areas of Operations (Product and Process development and transfer; manufacturing; Supply Chain; Engineering/Metrology)
- Lean experience in a warehousing, manufacturing or logistics environment
- Excellent analytical and problem solving ability for dealing with very complex problems
- Experience supporting multiple manufacturing and distribution locations
6
Responsibilities For Director, Operations Excellence Resume
- Proven record of co-ordinating and leading multiple departments to improve colleague, guest, and financial performance
- Experience developing and implementing an operational strategy and footprint
- Develop and execute on the roadmap of website needs and site enhancements, improving customer experience and driving increased site conversion
- Experience in managing multiple plants of varying complexities at a national level in Beverages industry
- Experience leading large number facilities, geographically dispersed working to retain and grow business
7
Responsibilities For Executive Director, Operations Resume
- Experience working with high level executive management
- Experience leading transformation efforts required
- Experience with managing P&L budgets required
- Customer support planning experience required
- Demonstrate decision-making ability to execute plans and ensure appropriate follow up and change management throughout the Cluster Teams
- Facilitates client understanding of connections between Corizon strategic priorities and client needs and expectations. Communicates client feedback
8
Responsibilities For Associate Director Operations Resume
- Experience in entertainment, media, games, sports consulting or management, and / or large-scale event production
- Experience managing teams with global responsibility
- Strong working knowledge of FDA/QSR, ISO 13485:2003, production and quality tools/methods
- Demonstrated knowledge of planning systems / approaches, measurement tools, project management tools
- Preferably Arabic speaking with resort areas experience
9
Responsibilities For Director, Operations Management Resume
- Demonstrated ability to manage complex supply chain organizations within a demanding, fast-paced culture
- Demonstrates ability to provide leadership by showing competency, integrity, respect, follow-through and commitment
- Experience utilizing a wide array of Lean Six Sigma tools and processes
- Excellent motivator and leader with track record of developing people and teams
- Experience with GMP and ISO regulations as they apply to diagnostic and biologic manufacturing
10
Responsibilities For Director Operations Management Resume
- Six years of leadership & management experience in DME and/or business that includes leading people, strategy deployment, operations and financial management
- Experience leading process improvement through LEAN methodology
- Experience managing leaders in a contact center or Branch location
- Proven ability to lead large teams through change and driving employee engagement
- Excellent knowledge of Operations and organizing work
- Experience in establishing analytic teams and functions that tie directly to organizational goals and outcomes
- Experience in technical/proposal writing
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