Director, Regional Operations Resume Sample
Dejuan Halvorson
4800 Hettinger Falls,
Dallas,
TX
+1 (555) 299 7031
Work Experience
Regional Director of Operations
05/2015
-
PRESENT
New York, NY
- Oversee federal, state and district compliance reporting, ensuring timely and accurate submissions
- Partner with Finance & Accounting team to achieve a clean annual audit
- Financial & Reporting
- Dependable transportation, valid driver’s license and automobile insurance coverage
- Maintains ongoing liaison between assigned Facilities and Divisional Presidents/Vice Presidents
- Collaborates and guides Directors to solve problems, improve patient care, and meet goals and objectives with minimal cost and rework
- Provides guidance and counseling to Directors to improve performance, correct problems, and stimulate professional growth per policy and procedures
- Utilizes staff input, to formulate specific and measurable long and short term Behavioral Health units goals, objectives and then collaborates with agency leadership to meet those goals
Director, Regional Operations
08/2012
-
03/2015
Philadelphia, PA
- Effectively utilizes the decision making process in unit management and problem solving
- Develops, implements, and evaluates current Behavioral Health standards for the Hospital to assure quality, cost-effective patient care and staff satisfaction
- Monitors and Ensures effective utilization of equipment and human resources within the Behavioral Health unit, suggesting and implementing recommendations for cost control
- Utilizes and improves clinical organizational system and resources to ensure quality patient care and optimal staff morale and satisfaction
- Assumes accountability and responsibility for one’s own decisions and actions, objectively analyzing and responding to others critique of own performance
- Current driver’s license/automobile insurance
- Works with asset manager to manage the internal ownership’s HOA through Board relations and act as a liaison between the management company and HOA
- Develops a district management team that includes management succession planning, training & development and continuous learning. Continually assesses district management team members and takes action to correct deficiencies and recognizes performance
Director Regional Operations
05/2005
-
02/2012
New York, NY
- Insures that District Managers have highly competent management teams in each store
- Insures that all District Managers are executing successful succession plans that answer to personnel “fill back” and new store opening needs
- Actively promotes sound management and associate relations practices within region, consistent with SOP and local laws and regulations governing employees. Promotes and partners with Human Resources in the implementation and administration of associate policies, programs, practices and procedures within the region
- Provides leadership including direct supervision of Area Directors and/or Program Directors and the regional support team; implements Network employee practices; oversees regional safety and workers’ compensation implementation; approves involuntary terminations and reviews written warnings; and establishes employee orientation and training programs
- Managerial Experience: Experience managing operations management personnel and/or engineers and the selection, training, development and appraisal of employees
- Office Skills: Microsoft Word, PowerPoint, Excel and ten key skills
- Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
- Reasoning Ability: Ability to prioritize multiple tasks and projects, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form and prioritize, organize and delegate assignments
- Overnight travel (50%) by land and/or air required
Education
Kaplan University - Council Bluffs Campus
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Demonstrates strong leadership skills, A3 problem solving, and improvement huddle board experience
- Training and orientation skills, knowledge of risk management procedure, effective interpersonal skills
- Proven business insights and decision-making skills; P&L experience essential
- Excellent verbal and written communication skills and experience managing multiple sites
- Excellent verbal and written communication skills and able to able to communicate effectively with residents, families, and other team members
- Excellent writing, speaking, and presenting skills, and a keen attention to detail
- Possesses strong strategic thinking skills, with an emphasis on delivering and measuring action plans
How to write Director, Regional Operations Resume
Director, Regional Operations role is responsible for interpersonal, software, training, microsoft, leadership, finance, retail, integration, database, marketing.
To write great resume for director, regional operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Regional Operations Resume
The section contact information is important in your director, regional operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Regional Operations Resume
The section work experience is an essential part of your director, regional operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, regional operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, regional operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Regional Operations resume experience can include:
- Develop and maintain professional relationships with Medical Directors, staff physicians, key administrators, and nurse managers at assigned sites and provide support as requested
- Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees
- Result oriented; strong resource management skills
- Maintain strong organizational skills and respond in a timely manner to a large amount of communication
- Strong project management skills with ability to manage multiple work streams simultaneously required
- Demonstrated customer service, communications skills and attention to detail required. Proactive and innate sense of urgency essential
Education on a Director, Regional Operations Resume
Make sure to make education a priority on your director, regional operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, regional operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Regional Operations Resume
When listing skills on your director, regional operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, regional operations skills:
- Strong writing skills for drafting communications, project plans, and process/policy documents required
- Effective oral, written, interpersonal communication, and critical thinking skills
- Strategic and tactical thinking with strong relationship skills
- Strong talent leader; can effectively build, coach and inspire teams
- Excellent written and verbal communication skills; comfort with articulately expertly present to various audiences
- Strong social skills, with the ability to connect from entry-level team members and supported dentists, alike
List of Typical Experience For a Director, Regional Operations Resume
1
Experience For Regional Director of Operations Resume
- Proven ability to work effectively in an unstructured, fast-paced environment
- Provides leadership to others through example and sharing of knowledge and skills
- Emergency Department leadership experience, or equivalent healthcare leadership experience
- Budgetary and fiscal management skills
- Effectively evaluate performance and take corrective actions when necessary
- Demonstrate excellent knowledge of Roadrunner Transportation Services
- Providing county officials with information needed (research and other data) to support effective Telecare performance
- Collaborates with other administrative staff in strategic planning activities with the goal of ensuring ongoing effectiveness of the company
2
Experience For Director of Regional Operations Resume
- Regularly contacting county officials for the purpose of gathering feedback on program performance and maintaining an excellent community reputation
- Knowledge and appreciation of traffic presentation, excellent on-air performance, familiarity with radio programming
- Demonstrates innovative, entrepreneurial thinking in response to competitive trends and business development opportunities
- Recognizes the importance of effective leadership in meeting the targets set forth in the accounts performance plan
- Operate with a great deal of autonomy and be able to take projects from inception to completion
- Multi-task, prioritize, and consistently meet deadlines
- Work with and supervise others as an effective leader and team player
3
Experience For Director Regional Operations Resume
- Proven ability to mentor and develop team members
- Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
- Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
- Strong track record of driving?customer satisfaction
- Proven ability to manage a team of six or more?manager-level?team members
- Experience with multi-unit foodservice management?with a combined managed volume of $3 million or greater
- Guarantee effective operational support of regional strategy
- Ensures consistent and equitable administration of personnel policies, procedures and guidelines to facilitate effective employee relations
- Proven ability to manage a team of six or more manager-level team members
4
Experience For Regional Director of Resort Operations Resume
- Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater
- Monitoring personnel office functions at all facilities, identifying problems and recommending corrective action
- Monitoring the performance of Administrators and facility department heads and reviewing these assessments with the SVP-Ops on a quarterly basis
- Ensuring that all facilities are in compliance with federal and state labor laws including affirmative action, EEOC, OSHA and others as applicable
- Informing all Telecare managers of legislative changes affecting operations
- Establishing operational objectives with all Administrators and SVP-Ops
- Developing communication linkages between the Administrators and the SVP-Ops
5
Experience For Regional Fixed Operations Director Resume
- Monitoring, on a monthly basis, personnel standards for attendance, turnover, recruitment and Workers’ Compensation claims at all facilities
- Understanding of budgets and healthcare billing
- Monitoring, on a monthly basis, facility expenditures, ensuring that expenses are within the budget and reporting significant variances
- Recommending program staffing changes in response to changes in members served needs or market conditions
- Ensuring that a safe, clean and therapeutic environment is maintained at all facilities
- Recommending topics for annual research reports to the Research and Evaluation department
6
Experience For Regional HIM Operations Director Resume
- Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance
- Recruit, hire, and training of Executive Directors and serving as an ongoing resource for these key team members
- Continuously monitoring the financial performance of each Administrator and reporting the findings to the SVP-Ops
- Develop workforce planning, recruiting and retention strategy to maintain optimum performance of the region
- Assists in managing ED work flow, departmental organization and efficiency
- Plans and organizes annual conferences and other special training and development projects in coordination with the operations department
- Develops and updates orientation materials and coordinates site training for physicians and other providers
7
Experience For MWI Regional Director of Operations Resume
- Responsible for the administrative functioning of facilities in the assigned geographical region and/or product type
- Supervises facility Administrators, including
- Ensures that personnel objectives are met, including
- Develops and maintains a collaborative relationship with State and County officials, including
- Oversees staffing models to optimize supply and demand requirements for field resources
- Conduct s monthly operational review process including variance explanation and corrective action plans
- Analyzes and interprets key operating metrics in an effort to create opportunities for improvement.
- Extensive knowledge of regional geography, surface transportation network, major roadways and infrastructure, and commuting patterns
- Travel to ships operating on the west coast of the United States and Alaska
8
Experience For Director, Regional Business Operations Resume
- Oversight of all business related activity for the hospice and home care agencies within region to achieve the HCR ManorCare vision and supporting strategies
- Implementation and monitoring of quality systems and processes
- Oversight of financial performance, quality of care, marketing, and employee relations
- Direct and lead the administrative operations of 25+ supported dental offices, comprising more than $25MM in revenue
- Identifies trends and interacts with the Operating Team to develop and monitor action plans
- Develops, implements and tracks annual operating and capital budgets
- Performs proactive monitoring of financial and quality performance against goals and develops action plans as needed
- Reviews and analyzes financial statements, weekly operating reports, and other financial results
9
Experience For Regional GB Operations Director Resume
- Actively involved with sales survey pricing of business
- Responsible for productivity and staffing that is appropriate to the regional and divisional goals
- Ensures compliance with TJC, DNV, OSHA, NFPA, State Department of Health and other Authority Having Jurisdiction
- Responsible for the implementation and compliance with the agreed-upon Corporate and Divisional marketing programs
- Assists in costing new business in the sales-survey process
- Involved with sales survey pricing of business as required
- Active involvement with Sales Representatives in the bid and selling process as required
- Participate in the Human Resource planning process to ensure that the account is adequately staffed
- Develops the account training plan for management employees and hourly employees and ensures its successful implementations
10
Experience For FVC Director Regional Operations Resume
- Acts as a liaison between client sites and USACS operations and administrative team in a positive and professional manner
- Supports physician and advanced practice provider adherence to quality patient care through establishing expectations, education and monitoring customer service scores
- Participates on assigned QI teams, communicates expectations of "best practice" (TPT’s, LWBS, patient per hour, etc.), shares alerts concerning areas out of compliance and coordinates actions to improve scores per developed Action Plan with Medical Director
- Ensures compliance with service agreements at assigned sites
- Participates in the assessment and implementation of new facility start-up procedures and communicates regularly with recruiting and credentialing concerning staffing needs
List of Typical Skills For a Director, Regional Operations Resume
1
Skills For Regional Director of Operations Resume
- Model effective listening skills by demonstrating attention to and conveying understanding of the comments and questions of others; listen well in a group
- Excellent computer skills, including Microsoft Office (PowerPoint, Excel, Outlook)
- Advanced skills encompassing operational planning and analysis and strategic financial planning
- Strong team builder with experience in succession planning and developing high performance teams
- Effectively manages sales and marketing with information systems, Marketing Action Plan’s, critical success factors, etc
- Creative/entrepreneurial skillset with pioneering vision
- Delegates and prioritizes among competing and multiple priorities and projects. T:2-3hrs. F:Daily R: Individual
2
Skills For Director of Regional Operations Resume
- Effectively develop and implement marketing plans
- Upscale food service experience, including 10 years at the management level and 5 years experience of multi -unit management
- Proven Profit/Loss Experience in a Service Industry, required
- Strong track-record of managing to outcomes and achieving ambitious goals through managing others
- Champions best practices, creative thinking, effective planning, and timely decision-making
- Participates in team building, staff coaching with direct reports, and commits to excellent customer service. T:3-5hrs F:Weekly R: Individual
3
Skills For Director Regional Operations Resume
- Recruit, select and develop an operations team with a focus on enhancing the customer shopping experience
- Experience in managing various disciplines while ensuring adherence to federal, state and corporate standards is required
- Understands and demonstrates operating efficiencies and expense control; manages/leads net operating income
- Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standard
- A demonstrated ability to identify and action operational issues facing the organization
- Significant experience partnering with all levels of executives and management; internal and external
- Two years of management and coaching experience
4
Skills For Regional Director of Resort Operations Resume
- Strong track record of driving customer satisfaction
- Experience leading multiple business units and profit centers
- Experience using lean 3P methods to guide healthcare facility activation requirements
- Demonstrated ability in program administration including knowledge of health care standards and policies and reimbursement practices
- Experience with managing Detox programs
- Proven track record of achieving company goals in compliance with company/client policies and procedures
- Five+ years supervisory experience in housekeeping or service-related field with high customer/client contact required
- Experience managing high volume or multi-unit laundry operations
5
Skills For Regional Fixed Operations Director Resume
- In conjunction with Fleet Management, manage inventory (including the fleet of vehicles) in a cost-effective manner
- Five years of general management experience
- Strong morals and ethics
- Encourages process improvement, effective communication and best practice within the division
- Retaining current customers, expanding services to current customers and attracting new customers
- Directing, motivating, and supporting agency leadership
- Training/training assistance of new directors, managers, and staff, as appropriate
- Coaching, growing & all forms of people management to develop a high caliber branches
6
Skills For Regional HIM Operations Director Resume
- Driving record in compliance with company policy regarding insurability
- Success with overall growth plan; onboarding new accounts, upselling and retaining existing accounts for all accounts that the role assists with
- Increases account revenue and operating profit contribution by implementing and building services and creating other opportunities for growth
- Ensures financial objectives are met through controlling expenses, expanding billable services to current customers and attracting new customers
- Accustomed to giving and receiving feedback
- Store-oriented, demonstrating a business savvy and familiarity with best retailing concepts
- Develop solutions using Six Sigma approach to include statistical process control, flow charting, best practices, and any other process improvement tools
- Acts as a liaison with accounting department to answer questions and troubleshoot field accounting issues
7
Skills For MWI Regional Director of Operations Resume
- Utilizes understanding of customer requirements, contract provisions and budgetary goals to determine staffing levels
- Develop a strategic vision for the operations team, including staffing plan, budget, and processes that supports long-term growth
- Significant check cashing and collection knowledge and/or related business risk taking expertise
- Detailed understanding of business modeling, proformas, P&L statements and balance sheets
- Exceptional succession planning and training that offers growth opportunities
8
Skills For Director, Regional Business Operations Resume
- Monitors new store training to ensure consistent execution of account management and customer compliance with company brand standards and operating guidelines
- An all-rounder who can flex in various types of responsibilities and projects, adapting and learning quickly as required
- Manages planning, budget analysis and reporting for the Region and/or District
- When appropriate influence others, by asserting own ideas and persuading others; gain support and commitment and mobilize people to take action
- Establish a program for disaster planning and take control of situations as needed during times of disaster
- Clear vision of operational excellence and leading continuous improvement cycles
- Great customer service: builds strong relationships throughout the organization and is oriented to leveraging operations to remove obstacles that could interfere with great instruction
9
Skills For Regional GB Operations Director Resume
- Responsible for staying up to date on regulatory and process changes across all Community Care offices
- Develops / initiates in-service training programs and conducts educational meetings as needed
- Sees opportunities and anticipates challenges, analyzes impact, stimulates critical thinking, and challenges rationale
- Assists with evaluating new protocols
- Oversees financial and study tracking in Clinical Conductor / CTMS
- Assists the Director of Field Operations in preparing monthly operational updates for senior leadership
- Works with HQ VP's of Finance, Distribution and Operations to align operating processes, analysis of business and strategy
- Advanced knowledge of distribution services and warehouse operating systems
- Monthly performance of projects to account plans, including revenue, margins, cross-sell and up-sell goals, Quality measures, and safety
10
Skills For FVC Director Regional Operations Resume
- Strategic minded mindset to maximize planning and utilization of resources
- Ensure leadership of all associates is consistent with cultural philosophy of positive associate relations and our guiding principles
- Comfortable working both independently and on KIPP MAs campuses
- Innovative and strategic approach to increasing brand awareness
- Participate in routine business reviews, including quarterly business reviews with executive leadership
- Ensures that daily walkthroughs are being conducted in both FOH and BOH for every even
- Acts as a liaison with team, including partner's operational team
- Comprehensive benefits program including medical, dental, vision, disability, life, 401K, and time off programs
- Actively manages DSOs, serving as an on-call resource, thought-partner, problem solver and coach
List of Typical Responsibilities For a Director, Regional Operations Resume
1
Responsibilities For Regional Director of Operations Resume
- Participates in succession planning activities to support regional and zone growth. Utilizes various performance and talent development methods to meet the needs of the individual partners and the objectives of the business unit/department
- Delegates effectively and monitors the team to ensure they have the skills and resources to meet the deadlines and commitments the company
- Effective Communication skills and ability to build relationships with physicians
- Seven to ten years of related experience with significant management experience in the human services industry
- Quickly and effectively build relationships with, motivate, and engage a diverse group of stakeholders
- Significant prior experience in a leadership capacity in a Medical Practice environment
- Valid license to operate an assisted living facility, if mandated by the State in which the community is located
2
Responsibilities For Director of Regional Operations Resume
- Demonstrated skill in healthcare strategic project management
- Ensuring maintenance of physical properties in good and safe state of repair and operation
- Proven track record of successfully growing new and existing store locations
- Serves as a team member by mentoring and coaching less experienced employees or direct reports. T:3-5 hrs F: weekly R: Individual
- Retail management experience directing multiple districts, P&L, inventory, operations and customer service
- Primary contact for most senior client representative and maintains a strong relationship with operations client/partner team
- A licensed Nursing Home Administrator in good standing in the state of New Jersey
- Extensive experience and proficiency working with Microsoft Office, including Excel, Outlook, Publisher, and Word
3
Responsibilities For Director Regional Operations Resume
- Establishes customer inspection and visitation schedules to support maintenance of solid relationships
- Establish plans and implement specific actions to assist in the quick, effective integration of new companies into the company family
- Responsible for implementation and effectiveness of programs at the account and sub-units for compliance with Corporate and Division standards
- Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients
- Provides opportunities for advancement and other developmental experiences for successful managers and employees
- Responsible for the implementation of an effective Employee Relations program throughout the account and its sub-units.
- Previous retail experience with 10+ years of management of retail pharmacy operations
- Strong Project Management & Financial/business acumen
- Valid California driver’s license; current auto insurance required
4
Responsibilities For Regional Director of Resort Operations Resume
- Demonstrated passion for and commitment to the KIPP mission
- Demonstrated ability to develop leaders at all levels of organization (hourly and salaried)
- Proven ability to manage a team of six (6) or more manager-level team members
- Experienced with computers, to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet
- Healthcare experience, preferably in the dental space
- Ten (10) years’ experience in healthcare administration
5
Responsibilities For Regional Fixed Operations Director Resume
- Strong knowledge of labor relations
- Ten (10) years’ experience in Behavioral/Mental health care administration
- Demonstrates a proactive and enthusiastic attitude in striving for and meeting Crothall Healthcare Services' business goals and objectives
- Visits other units on a selective basis to ensure that a sharing and exchange of ideas and experiences occurs
- Demonstrates and promotes Crothall Healthcare Services culture, values and management philosophy
- Builds and maintains strong relationships with guests, subcontractors and Levy team members
- Established organization with strong leaders that care
- Strong interpersonal and quantitative capabilities
6
Responsibilities For Regional HIM Operations Director Resume
- Experience in similar role or responsibility,
- Thorough P&L knowledge and skilled assessment of risk analytics
- Ensuring that all facilities are in compliance with state and county licensing and monitoring requirements on an ongoing basis
- Developing and monitoring each facility’s clinical program on a monthly basis, identifying problems and recommending corrective action
- Uphold a high-performing team culture, setting ambitious goals and clear expectations, and coaching team to deliver results
7
Responsibilities For MWI Regional Director of Operations Resume
- Actively participates in meeting members served needs and adapting to changing customer needs at all times
- Monthly program monitoring resulting in problem identification and corrective action plans for review by executive management staff (as needed)
- Monthly monitoring of FTE reports to ensure that facility staffing is in line with the budget
- Thorough understanding of TJC, DNV, NFPA, EPA (Title V), State Department of Health and other Authority Having Jurisdiction Standards
- Own the vision and strategic planning for regional operations work
- Lead, manage, and develop team of four direct reports, enabling their professional growth and contribution to our team and mission
- Develop a deep understanding of Equinix’s business strategy and how that overall strategy is implemented in different metros and data center assets
8
Responsibilities For Director, Regional Business Operations Resume
- Work with a broader business operations unit consisting of engineers, financial experts and business process leaders to oversee Equinix Americas’ business
- Staffing / Development: Actively work to attract, develop and mentor top talent within the region. Support the staff development programs
- Adhere to and enforce Valet Living's policies and procedures
- Productively accomplish change and use change-management best practices when implementing new programs
- Acts as knowledge source concerning current trends and functions of an Emergency Department
- Submits a semi-annual written plan to the SVP-Ops containing objectives and schedules related to patient care, finance, county/payer relations and personnel
- Manages county contracts, including
- In collaboration with facility management staff, manages the clinical programs, including
9
Responsibilities For Regional GB Operations Director Resume
- Annually evaluating program needs and clinical objectives with facility administration and county officials
- In collaboration with facility Administrators, assumes responsibility for fiscal objectives, including
- Thorough understanding of budget analysis and cost control
- Executive Director, ED, Nursing Home Administrator, NHA
- Is respected for his/her business ethics, integrity and innovative thinking
- Embeds Lean by teaching Lean to all levels of the organization. T:8-24hrs F:Biweekly R: Individual
- Occasional moderate lifting
- Identifies educational needs based on care center assessment, or the care center’s stated needs, and conducts in-services as appropriate
10
Responsibilities For FVC Director Regional Operations Resume
- Set direction for operations within assigned region in accordance with Valet Waste’s mission, vision and values
- Adhere to and enforce Valet Waste’s policies & procedures
- Adhere to and enforce Valet Waste’s policies and procedures
- At least 70% travel is required. The position requires travel between assigned facilities and various locations within the community
- Strives to anticipate and fulfill clear client/partner needs to ensure long-term contract stability and business growth
- Visits each location within Region 2-3 times during the calendar month varying visits between event and non-event days, one visit to include meeting with operations partner
- Participates in and documents monthly meetings with operations client/partner on a non-event day with the goal to be informational, fact finding, idea generating and problem solving to determine how the onsite team is performing and level of client satisfaction monthly in person meetings
- Holds weekly or biweekly check-in calls with client/partner
- With input from Director of Operations and under VP/RVP direction, prepares and participates in formal annual client presentations reviewing year-end and look-forward for each business within Region
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