Director, Quality Management Resume Sample
Nona Dooley
378 Towne Plaza,
New York,
NY
+1 (555) 181 2827
Work Experience
Director, Quality Management
09/2017
-
PRESENT
Chicago, IL
- Oversees the performance and functionality of the division’s accreditation and certification self-assessment tools, including development of aggregated data and trend reports
- Oversees the implementation and management of effective processes to achieve the goals of the organization relating to performance for multiple functional areas
- Drives or guides development of holistic solutions and/or key strategic plans
- Proactively identifies opportunities for improvement and influences business leader(s) to implement recommendations through complex negotiations and/or expert consultation that promotes issue resolution
- Provides direction setting and leadership, with accountability for quality program(s), specialized audits, special reviews, projects, and initiatives
- Manages complex projects, people, and business priorities to achieve customer satisfaction
- Drives compliance, legislative, and regulatory issues to resolution
Director Quality Management
09/2011
-
08/2017
Houston, TX
- Monitors and manages compliance risks on business processes, systems, and products
- Influences all stakeholders to support key quality projects/programs to ensure positive solutions that deliver results
- Consults with internal/external customers on solutions that impact Quality
- Provides input on business plan to achieve business goals
- Identifies gaps and influences change/enhancements to business processes, policies, workflows, and system
- Use PC’s in a Windows based environment
- Valid driver’s license required
- Managerial experience
Administrative Director Quality Management
01/2008
-
03/2011
Boston, MA
- Actively supports the Company’s commitment to safety and its “Core Values.”
- Represents the Company at all times with high moral standards while adhering to the Company’s “Code of Business Conduct and Ethics.”
- Design and implement a Quality Management System (QMS) to drive industry leading performance and client satisfaction
- Establish procedures for process control, process improvement, testing and inspection
- Establish key metrics for monitoring quality system effectiveness and to drive higher standards of quality execution
- Educate and train employees on the quality management system, processes and procedures
- Serve as the primary quality control resource for problem identification, resolution, reporting and improvement
Education
University of Phoenix - Colorado Campus
2003 - 2008
Engineer's Degree in Nursing
Professional Skills
- Effective oral and written communication skills. Proficiency in basic computer skills required
- Strong follow up, organization and prioritization skills
- Strong organizational, planning and presentation skills are required
- Strong decision-making, analytical, and organizational skills
- Strong written and verbal communication skills, and analytical problem solving and conflict resolutions kills
- Multiple years of proven leadership experience setting strategic direction and influencing change that resulted in quantifiable positive outcomes
- Experience managing a hospital quality assurance program; Experience in database management and systems
How to write Director, Quality Management Resume
Director, Quality Management role is responsible for leadership, basic, organization, research, manufacturing, languages, computer, health, analytical, finance.
To write great resume for director, quality management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Quality Management Resume
The section contact information is important in your director, quality management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Quality Management Resume
The section work experience is an essential part of your director, quality management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, quality management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, quality management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Quality Management resume experience can include:
- Experience in either production or engineering management, preferably including multi-country / multi-cultural experience
- Builds strong high performing teams through training, stretch assignments, coaching, performance management, and other development techniques
- Manage customer impacting issues; prioritizing quality and compliance minded solutions that uphold the company and its standards
- Experience managing complex work processes including accreditation, organization audits
- Experience managing QA and Food Safety in a food manufacturing environment
- Experience in managing microbiology requirements for a few manufacturing environment
Education on a Director, Quality Management Resume
Make sure to make education a priority on your director, quality management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, quality management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Quality Management Resume
When listing skills on your director, quality management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, quality management skills:
- Good collaboration and oral and written communication skills
- Effectively partner with R&D, Operations, Regulatory, Medical Affairs, Marketing, and manufacturing plant quality & engineering teams
- Public speaking & presentation skills
- Demonstrated ability and strong knowledge of training techniques
- Superior organizational and task management skills
- Collaborate effectively across teams
List of Typical Experience For a Director, Quality Management Resume
1
Experience For Director Quality Management Resume
- Clinical auditing skills
- Experience in quality assurance/quality control with 10 years management experience
- 3 – 5 years of management experience in a manufacturing setting
- Perform or participate in root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements
2
Experience For Director, Quality Management Systems Resume
- Applies, teaches, and skillfully uses techniques for system design, reengineering, quality improvement, outcomes measurement, and statistical analysis
- Implement an Effectiveness Grading system (network)
- Experience shared between Quality and manufacturing backgrounds in the cosmetic and/or pharmaceutical industry required
- Quality discipline experience in the construction industry
- Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers, internal and external
- Outstanding knowledge of QA/QC standards and practices
- Assists with Joint Commission annual Periodic Performance Review by collecting data, organizing teams and assessing processes
- Updates and maintains risk reporting and risk management system including sentinel and critical event reporting and follow-up
- Conduct needs analysis for GXP training across the organization and identify or perform training using various platforms for global outreach
3
Experience For Administrative Director Quality Management Resume
- Develop a unifying QMS structure incorporating all vertical disciplines e.g. Food Safety, Sanitation
- Development of Reporting, Dashboarding and Performance Metrics
- Lead/manage the Designated Complaint Handling Unit (DCHU) group responsible for BDDC complaint handling
- O Dashboarding /Reporting
- Establish criteria and rating system for vendors
- Oversees calibration and testing programs
- Development, management and monitoring of tactical plans to achieve strategy
4
Experience For Senior Director, Quality Management Resume
- Often serves on Leadership Teams such as ESC (Executive Steering Committee), Plant LT (Leadership Team), Extended Quality LT
- Maintains facility-wide patient safety event reporting system
- Promptly investigates actual and potential patient care events, including those events reported via the Patient Safety Hotline
- Analyzes actual and potential clinical risks for risk prevention and mitigation initiatives using root cause/intense analysis processes
- Oversee performance to contractually required metrics for all functional areas for the TRICARE program and for reporting performance to the customer
- Responsible for direct communication with TRICARE Regional Office (TRO) leadership and subject matter experts regarding quality related events and activities
- Oversees the day-to-day compliance aspects of the QM program including compliance with contracts, State of Connecticut, and federal requirements
- Assists with maintaining internal performance and productivity standards, and the timely production of the contractually obligated reports
5
Experience For Director, Quality Management Engineering Resume
- Develops budget for departments reporting to include Infection Control, Quality Management, Risk Management, and Trauma
- Provide standardized requirements while allowing solution flexibility based on unique operations
- O Parallel Path Tools / Mechanisms for Sustained Performance Monitoring
- Develop the Unit Quality Engineering strategy in collaboration with the VP Quality Management
- Execute, Measure and Report on the progress of the Quality Engineering Strategic initiatives
- Participate in and provide technical support to the Customer Facing activities
6
Experience For Director, Quality Management Systems, HD Resume
- Responsible for delivering key elements of the Management Review and Post Market Surveillance Meetings (Product Performance Issues)
- Lead and direct programs for document management, GXP training, CAPA, product complaints and change management
- Conduct curriculum maintenance for a role based training program through the LMS and engage Amicus management in the process
- Coordinates and communicates all on-site surveys pertaining to Quality Assurance/Performance Improvement activities
- Ensures system Quality Management is notified of all serious patient safety/adverse occurrences including potential sentinel events
- Conducts or participates in internal audits in order to assess quality risks at L'Oréal manufacturing or distribution facilities
- Champion continuous improvement efforts to reduce rework and non-conformance reports
- Ensure customer specifications are identified and enforce compliance with our quality programs
- Interact with customers to identify opportunities to improve quality and establish feedback process
7
Experience For Executive Director Quality Management Systems Chapter Owner Manufacturing Resume
- Reports to management on quality issues and trends
- Participate in internal and external quality audits as required
- Interface with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented
- Read, analyze and interpret technical information, such as codes (ASME and API), specifications, drawings and reports, as well as ability to prepare work plans for specific projects
- Strong communication skills, including the ability to work well and communicate with internal and external individuals at all levels
8
Experience For Director Quality Management Ltss Resume
- Lead development of local quality strategy, ensuring alignment with company, Unit and functional strategies
- Pursue and maintain functional knowledge of global regulations
- Maintain an influential and effective network and communication with leadership team members for identifying quality improvement opportunities to evaluate, propose and implement new processes and technologies to optimize efficiencies
- Collaborates with clinical and administrative colleagues to respond to regulatory and legal issues as they arise
- Responds to patient complaints as requested
9
Experience For Senior Director Quality Management Resume
- Participates / leads tracer activities in hospital departments
- Participates in environment of care rounds and works with department leaders to resolve noncompliant issues
- Designs and implements strategies to meet network accreditation and regulatory revisions and hospital plans for correction
- Participates as directed in licensure and accreditation surveys and complaint investigations as assigned
- Issue internal corrective actions for detected performance issues, facilitate the development of viable corrective action plans and track to ensure effective corrections are achieved and maintained
- Lead the monthly Program Management Review for the TRICARE program to ensure organization is meeting contractually required performance while continually improving in efficiency and effectiveness
- Mentor and develop department personnel, including supervisory / management staff
- Maintain the documented Quality Management and Quality Improvement Program Plan for the TRICARE program
10
Experience For Senior Director Quality Management Frontend Resume
- Oversee the processing of appeals, grievances and congressional inquiries in a manner that meets contractual requirements, provides highest quality responses, and ensures organizational learning and improvement based on this critical source of feedback. Uses data derived through these processes to direct quality improvement activities
- Oversee the Claims Quality Audit team . Use data derived from the claims quality audits to direct improvements or process changes at the claims subcontractor as required
- Identify opportunities for business process improvements throughout the organization based on in-depth understanding of contract and performance requirements. Direct work of senior quality consultants and six sigma black belts in the deployment and facilitation of quality practices and methodologies throughout the organization
- Effectively supervise activities of department staff. Evaluates performance and perform disciplinary actions of staff
- Establishes standards that define ‘quality certified’ via validation tests, methods, and procedures
- Oversees the effectiveness of data collection; monitor, evaluate and improve activities related to quality assessment
- Identify, track, prioritize and drive resolution of issues and work to address and mitigate systemic issues
List of Typical Skills For a Director, Quality Management Resume
1
Skills For Director Quality Management Resume
- Quality assurance or related experience and 7+ years managerial experience
- Basic data analysis & performance improvement skills
- Possesses an aptitude for problem solving and has direct experience in Quality Assurance, process capability, and engineering in a manufacturing environment
- Knowledge and experience in manufacturing, project management and engineering
- Experienced and training in ISO guidelines as appropriate
- Proven track record managing complex projects and/or programs that resulted in cost savings
- Manage and prioritize multiple activities with varying business, compliance and customer drivers
- Experience overseeing global third party service providers and international call centers
- Experience in quality metrics reporting, analysis and process improvement techniques
2
Skills For Director, Quality Management Systems Resume
- Demonstrated knowledge with the following regulations and guidance; 21 CFR, ICH Q10, EU GDP/GMP, HIPAA, Part 11/Annex 11
- Experience in pharmaceutical/biopharmaceutical manufacturing
- Ensures quality requirements are sound and compliant by using insights, experience and judgment to proactively drive and improve the company’s QMS
- Development of a process and criteria for the assessment of effective implementation of the QMS
- Creation and implementation of an effective deployment plan
- Experience in a significant Quality and Compliance management role in the medical device industry
- Demonstrated ability to develop a Quality organization
3
Skills For Administrative Director Quality Management Resume
- Experience in Quality requirements for domestic and international markets
- Demonstrated ability to manage FDA and other regulatory audits and inspections
- Excellent in decision-making, analysis, and problem solving
- Appreciate culture difference and making effective cross culture communication
- Knowledge and experience using Continuous Quality Improvement techniques
- Experience working with JCAHO, NCQA or other standards
- Experience working in an integrated healthcare model with process development and program implementation desirable
- Experience managing to FDA regulations
4
Skills For Senior Director, Quality Management Resume
- Related experience in quality management in IT or telecommunication industry
- Strong self-motivation, ability to work independently, and within a team environment
- Experience in Quality Management or Quality Assurance
- Two or more years of management experience with a focus on quality improvement leadership
- Five years’ experience in Hospital management
- Previous quality improvement and management experience in a managed care organization required
- Proven ability to satisfy customer needs and develop alternatives to resolve issues
- Demonstrated ability to understand and communicate complex technical, statistical and compliance subject matter
5
Skills For Director, Quality Management Engineering Resume
- Experience with direct management of personnel in a Quality Assurance role
- Demonstrated ability to interact with Global Health Authorities
- Work independently and to make decisions based on experience
- Willing to travel as required within APAC
- Working knowledge of staff development and the educational process, Quality improvement, and safety/risk management standards
- Attend and participate in required meetings and developmental (training) activities. Maintains all certifications or licensing required by the job
- Responsible for overseeing the training and development activities for the team to meet performance matrix
6
Skills For Director, Quality Management Systems, HD Resume
- Development of processes and systems for continuous improvement and best practice sharing
- BS in Life Science Field, Engineering Field or related relevant discipline
- Manage a large team including managers and individual contributors
- Working with Medicaid/Medicare in managed care settings
- Expertise in regulations affecting medical devices marketed in all regions throughout the world
7
Skills For Executive Director Quality Management Systems Chapter Owner Manufacturing Resume
- Provide ongoing positive and corrective feedback with the goal to improve overall performance
- Support the mission, vision and strategic goals of Dignity Health MSO and the department
- Design of an end-to-end QMS and Quality Manual architecture
- Development of an IT solution for the Quality Manual user interface
- Develops and manages the department budget within approved guidelines
8
Skills For Director Quality Management Ltss Resume
- Registered Nurse with current licensure in the State of Tennessee
- Demonstrated ability to plan, coordinate, and evaluate PI activities; effective oral and written communication skills and proficiency in basic computer skills required
- Working knowledge of staff development and the educational process, quality improvement, infection control/employee health, and safety/risk management standards
- Handle the constantly and fast paced changing environment
- Two or more years working in a managed care or other related healthcare business environment
- Knowledge of supply chain operations, customer service, support and quality is essential
- Creative thinker with the ability to resolve critical problems quickly and independently
9
Skills For Senior Director Quality Management Resume
- Current licensure in the State of Missouri
- SQF and HACCP certified
- Registered Nurse with current licensure in the State of Texas
- Thorough knowledge of NCQA and/or HEDIS management
- Experience in Long term Support and Services (LTSS), Home and Community Based Services (HCBS), Managed Long Term Care (MLTSS), DSNP or PACE programs
- Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, and ISO 13485 / ISO 14971
- Extensive knowledge of applicable regulatory requirements
10
Skills For Senior Director Quality Management Frontend Resume
- Management and development of Quality professional and technical staff
- Provide technical product direction and coordination to all Plant Quality
- This is a temp to perm placement position
- Attract, retain, grow and lead a cohesive and effective quality assurance team that is respected by the organization, at all levels, which is vital to the Company’s success
- Implement initiatives to support smooth operation of the team
- Conduct performance reviews quarterly and facilitate weekly team meetings to provide updates
- Develop the strategy and lead the implementation of the redesigned Manufacturing chapter across the MMD network and GMP activities in MRL; define the strategy for global requirements to drive harmonization of processes and systems
- Lead the implementation of Manufacturing requirements for both sterile and none sterile processing, including facility, Equipment, Environmental Control, Materials Management, Processing, Packaging, Sampling and Good Distribution Practices etc
List of Typical Responsibilities For a Director, Quality Management Resume
1
Responsibilities For Director Quality Management Resume
- Identify and capture good practices and make those available as business insights within the quality community and local management
- Drives change in order to improve performance results, organization effectiveness and/or systems/quality/services (e.g., policies, processes or systems.)
- Responsible for nursing education, in-services and training
- Provide quality training and coaching
- Specific Knowledge CQI/QA principles and tools Principles of Risk Management Education planning and instruction Hospital systems, processes and organization
- Provide leadership and technical direction on regulatory requirements for manufacturing processes and systems in the GMP/GDP environment
2
Responsibilities For Director, Quality Management Systems Resume
- Measures and assesses performance through collection, analyses, and trending of data
- Directs, facilitates, and reports on all aspects of services relating to risk management, patient safety, and employee health
- Develops department budget and controls department expenses while meeting service requirements
- Certification as a Certified Professional in Healthcare Quality within 2 years of employment is required
- Principles of hospital finance and budgeting Medical terminology Various software applications in a windows environment (WORD, EXCEL, ACCESS) Regulatory requirements related to quality assessment/improvement, leadership of medical staff and risk management Theory and practice of human resource management
- Experience developing and implementing medical staff QA processes Research methodology and statistical process control Analytical and problem solving ability Planning, establishing, and measuring objectives Group dynamics; facilitation and communication theory and skills Team leadership and conflict resolution
- Serve as a resource for regulatory and facility standards (policy & procedures)
- Facilitate process improvement through attendance at Medical Staff Committee meetings, Ancillary/Nursing, and other quality task forces at the site or across the region
- Independently assist in problem solving physician peer review issues while maintaining confidentiality consistent California Statue; Evidence Code 1157 Collaborate in the development of departmental and regional relational database and presentation software programs
3
Responsibilities For Administrative Director Quality Management Resume
- Work in a team environment, communicate effectively with technical and non-technical staff, and be an astute and active listener
- Ensure quality requirements are sound and compliant by using insights, experience and judgment to proactively drive and improve the company’s QMS
- Analyze complex data from various sources
- Prepare clear, accurate and comprehensive reports
- Initiate, where appropriate, and lead communities of practice to drive best practice sharing and continuous improvements for manufacturing operations across the MMD network
- Monitor the QMS Manufacturing chapter health and proactively identify, investigate and resolve trends and patterns before they impact compliance and supply; define and drive implementation of performance metrics, as appropriate, to measure manufacturing compliance and performance across the MMD network
- Influence and advocate Merck’s position on manufacturing related to HA expectations through a strong network of external connections and effective external engagement
- Manages people and provides primary oversight and responsibility for the CHC plan’s Quality and Medical Management Committee structure and support
- Defines strategic initiatives, roadmaps, and team goals and objectives that align with business strategies that enable ‘Nike, Inc.’s $50B by 2020’
4
Responsibilities For Senior Director, Quality Management Resume
- Responsible for directing and supervising quality management operations including overall contract compliance, complaints and grievances, clinical record monitoring, internal and external quality management, and data evaluation and reporting
- Works to recruit, hire, and train staff, coordinates employee development and supervision/ appraisal process, and ensures quality management functions are carried out in accordance with contractual requirements
- Develops collaborative relationships with staff and other stakeholders and serves as key contact on quality management issues
- Develops policies and procedures related to monitoring of clinical records within the behavioral health and program. Ensures that the program adheres to internal and external performance standards
- Completes statistical reports regarding audits. Completes other written and verbal reports analyzing data and making recommendations for improvements
- Communicates findings related to quality issues to the Chief Medical Office/Medical, Director, Chief Executive Officer, Vice President of Behavioral Health, and other department directors
- Develops and implements corrective actions to resolve quality issues identifies as a results of audits
- Develops the hospital's quality assessment program through planned, systematic and ongoing process for monitoring and evaluating and improving the quality of care delivered
5
Responsibilities For Director, Quality Management Engineering Resume
- Leads the overall hospital quality assessment program. Assist all departments/staff in developing their quality assurance plan. Act as consultant to all departments and medical staff to define appropriate monitors
- Leads hospital-wide effort to educate staff regarding quality enhancement trends and developments
- Develops, modifies and maintains a written quality assessment plan that is reviewed annually
- Utilizes the results from quality assessment activities to improve processes that affect patient care outcomes
- Monitors overall compliance with all regulatory standards
- Prepares reports to appropriate Committees on processes for improvement, trends and actions identified by Quality Assurance Department
- Provides leadership and oversight of a comprehensive, efficient and integrated organization wide Continuous Quality Performance Improvement program
6
Responsibilities For Director, Quality Management Systems, HD Resume
- Focuses on processes and systems to improve performance
- Investigates factors contributing to adverse outcomes in order to improve processes and systems. Encourages reporting on risk reduction strategies in an atmosphere which minimizes blame or retaliation. Fosters environment to reduce unanticipated adverse events and/or outcomes
- Responsible for education of Continuous Quality and Performance Improvement and additional hospital-wide education and training
- Responsible for education of Continuous Quality and Performance Improvement to hospital and medical staff
- Annually reviews hospital wide plans for the functions of IC and CQPI and establishes goals and objectives for the next year
- Acts as a liaison to local health officials, coordinates inspections and accreditation reviews with state and other regulatory agencies
- Meet with key government and community stakeholders and execute those initiatives and communications necessary to maintain a positive image for the company and increase the plan’s brand equity in the marketplace
- Lead, develop, implement, and execute complex policy, process, and data analytic solutions in a dynamic, fast-paced environment
7
Responsibilities For Executive Director Quality Management Systems Chapter Owner Manufacturing Resume
- Identify risks and develop risk mitigation techniques
- Ensure quality related escalations are done in a timely manner
- Lead and organize Culture of Quality activities, awards program within APAC
- Understand nature of program & project management needs to drive execution & delivery
- Manage scope, milestones and budget across program & project to ensure completion of goal
- Develop and maintain quality reports and provide on a regular basis
- Communicate timely and accurate status to appropriate levels and stakeholder
- Supports the philosophy and strategic plan for SLHHN, and the Quality and Risk
8
Responsibilities For Director Quality Management Ltss Resume
- Facilitates quality goals set by Leadership; assists in identifying benchmarks and opportunities for improvement; guides efforts towards attaining top decile performance and outcomes
- Pursue and maintain functional knowledge of global regulation
- Act as “management representative” for notified bodies and liaison with regulatory authorities and customers, by hosting and managing related audits and ensuring effective resolution
- Lead/participate in both departmental and interdepartmental work groups to continually enhance the delivery of programs and services and proactively respond to changing client and market expectations
- Collaborate with senior leadership and peers across the health plan to address compliance-related issues including the implementation of new standards/regulations as well as identified accreditation/compliance concerns
- Partner with the other teams to develop, implement and monitor interventions to improve the clinical STARS measures as well as improve the HEDIS chart collection and abstraction processes
- Work with the analytics function to ensure that the NCQA-directed specifications for the identification of the HEDIS sample are correctly applied
- Ensure that the quality program infrastructure is adequate to improve the quality and safety of clinical care and services provided to members specific to governance, committee structure, functional areas and responsibilities, reporting relationships and resources
9
Responsibilities For Senior Director Quality Management Resume
- Coordinate/participate in internal and external audits (NCQA, CMS, any relevant state-initiated reviews and internal audits) for assigned functions including the drafting, implementation and monitoring of corrective action plans as required
- Ensure completion of the annual clinical performance measurements required for all NCQA accredited products, for all Medicare Advantage products and for all marketplace products in addition to data required by the state regulatory agencies
- Oversee the activities involved in addressing clinical quality of care concerns and patient safety issues as well as monitoring the health plan’s compliance with and resolution of continuity and coordination of care issues
- Ensure that practitioner-specific quality information is incorporated into the credentialing process
- Sets the direction of the strategic business plan and translates into vision for staff/others
- Ensures the implementation and ongoing execution of the Health Care Quality Management Program to support business, regulatory, and accreditation requirements, and improve HEDIS Stars results
10
Responsibilities For Senior Director Quality Management Frontend Resume
- Establishes strategic relationships with executive leadership throughout the organization to develop and remove barriers, if needed, to implement program strategies that meet business, regulatory and accreditation requirements
- Works in collaboration with health plan Quality Management leadership to support consistency throughout the organization
- Develops and promotes positive business relationships internally and externally
- Accountable for the development, implementation, and evaluation of policies and procedures, which meet business, regulatory, and accreditation needs
- Sets clear goals and expectations
- Encourages open and honest communications
- Ensures well-articulated staff development and succession plans are in place
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