Quality Management Specialist Resume Sample
Heath Haley
2831 Alexandre Groves,
Detroit,
MI
+1 (555) 175 8748
Work Experience
Quality Management Specialist
10/2015
-
PRESENT
Phoenix, AZ
- Very good knowledge of MS Excel (pivot tables, functions and formulas)
- Strong data and manipulation skills
- Learn new solutions quickly
- Work independently and in a heavy control environment
- Coordinate and collaborate with the team members for responding to clients’ requests based on SLAs
- Able to solve customers’ complaints
- Sense of urgency, customer-oriented
- Can and willing to work on night shift to support clients’ business
Gas Quality Management Specialist, Senior
03/2013
-
06/2015
Los Angeles, CA
- Good communication and team collaboration skill, possess leadership and willing to take more responsibility
- Any four years course
- Providing guidance to research operations on the interpretation of corporate and regulatory requirements (standard/policies/procedures) related to quality management and GCP
- Performing quality functions and executing quality programs
- Assisting in the preparation, hosting, and follow-up of Sponsor audits/assessments and regulatory inspections
- Participating in the development and/or review of standards, policies, procedures, and work instructions to support the quality management system
- Developing quality plans and/or audit schedules as appropriate
Senior Software Quality Management Specialist
09/2009
-
12/2012
Philadelphia, PA
- Identifying areas of deficiency and trends in quality and escalating to appropriate personnel
- Maintaining knowledge of SDLC and validation methodology and audit systems, as assigned
- Providing support to the electronic quality management system, as assigned
- Travel up to 40%, as assigned
- Working experience in the field of quality
- Coordinates and manages key aspects of NCQA regulatory and customer reporting requirements including but not limited to
- Propose, maintain and develop LabWare and SAP QM functions
- Maintain updated about IT market trends and technical evolutions and analyse their usability for the Group allowing the domain leader to build and structure a vision for the future
Education
Wheeling Jesuit University
2003 - 2008
Bachelor's Degree in Chemistry
Professional Skills
- Excellent oral and written communication skills, including strong interpersonal skills and the ability to interface with a wide diversity of people
- Excellent communication, computer, writing and coaching skills
- Extensive computer skills to include word processing, spreadsheet, and SAP experience
- Skills to handle multiple priorities and manage communications professionally to achieve issue resolution with customers, employees, or management
- Excellent partner management and negotiation skills
- Strong presentation skills and the ability to communicate to management, technical and non-technical people, internal and external partners
- Conflict resolution skills including listening and persuasion to obtain compliance
How to write Quality Management Specialist Resume
Quality Management Specialist role is responsible for software, retail, training, integration, database, auditing, security, reporting, manufacturing, design.
To write great resume for quality management specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Quality Management Specialist Resume
The section contact information is important in your quality management specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Quality Management Specialist Resume
The section work experience is an essential part of your quality management specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality management specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality management specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Quality Management Specialist resume experience can include:
- Lead projects (budget, operations, communication) on LabWare and/or SAP QM domain and provide IT related recommendations and solutions. This includes recommending and implementing solutions in phase with the direction of the stream (I & P)/domain (QM)Responsible for oversight of both regional and WW sites across all businesses in Solvay
- Demonstrated capability to manage multiple priorities
- Works effectively with all Beacon departments to ensure provider compliance with plans of correction
- Valid Driver’s License to operate a state vehicle
- Evaluating, in a direct manner, customer experiences with clients - Promptly completing and submitting assigned reports
- In Garment laboratory test experience, Textile / Raw Material, Manufacturing or Production
Education on a Quality Management Specialist Resume
Make sure to make education a priority on your quality management specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality management specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Quality Management Specialist Resume
When listing skills on your quality management specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical quality management specialist skills:
- Self-starter, able to prioritize and plan effectively
- Prior experience developing and measuring quality improvement initiatives
- Experience in clinical health care including direct experience in performance improvement
- Development skills in at least one programming language
- Prior experience leading The Joint Commission survey readiness process
- Prior experience working in a psychiatric hospital
List of Typical Experience For a Quality Management Specialist Resume
1
Experience For Gas Quality Management Specialist, Senior Resume
- Familiar with the field skills, equipment, and technologies used throughout gas distribution system
- Computer skills (Work and EXCEL required - Access desired)
- Experience developing, planning and conducting presentations for member and/or provider training
- Researches and applies evidence-based practice initiatives to achieve best practices/benchmarking
- Effective communicate in writing and orally
- Strong team player who enjoys working in a fast paced environment
- Some experience conducting audits
- Extensive experience in Terminology Management, Translation Memory maintenance and SME and/or end user feedback handling
- Extraordinary eye for detail, analytical and skillful working with data
2
Experience For Registered Nurse Quality Management Specialist Accreditation Resume
- Technology savvy: excellent understanding of processes and databases; adept at Excel, Word, Access, and PowerPoint
- Demonstrated expert knowledge of Windows-based software, including Word, Excel, Access, Project, and Power Point
- Specify and validate SAP and LabWare developments and be at ease with Solvay’s standard tools and procedures e.g. SOLMAN, Freshdesk etc
- Experience related to quality
- Pharmacovigilance Quality projects and effectiveness reviews
- Work with business leaders to consolidate platforms and systems to provide greater business delivery at country-levels
- Experience with information technology applications
- Experience in tools and techniques of performance improvement
3
Experience For Senior Software Quality Management Specialist Resume
- Experienced in statistical analysis
- Quality Assurance/Risk Management/Project Management experience desirable
- Experience with HMOs, managed care, and health plans highly recommended
- Experience in sterile production, preferably in pharmaceuticals
- Food plant experience in a responsible position related to food safety or Quality and food safety management system
- Demonstrated success with Food safety risk, identification and management, HACCP and prerequisite controls
4
Experience For Total Quality Management Specialist Resume
- Experienced auditor in GFSI Quality Systems such as SQF, BRC, FSSC22000 or ISO9000 preferable
- Proven application of quality tools, food science, and statistics
- Experience as Gas Quality Control Specialist, 1 year
- Experience as journey-level professional, job-related, 5 years
- Experience in quality assurance/quality control, or related, 5 years
- BS/BA with no experience necessary
- Localization, internationalization, globalization, and/or technical experience in a large scale international enterprise environment
- Previous experience in a GxP environment
5
Experience For RN Quality Management Specialist Resume
- Experience in health insurance or managed care
- Quality improvement and/or project management experience
- Quality, regulatory, performance improvement or equivalent experience in healthcare related fields
- Quality improvementand/or project management experience
- Experience with EpicCare Ambulatory Core EMR (EpicCare Ambulatory, Care Everywhere, MyUHealthChart, Workbench)
- License or MS with 3 years of UM or QM experience
- Non-licensed with 5 years of UM or QM experience
6
Experience For Registered Nurse Rn-quality Management Specialist Resume
- Utilization review and quality assurance knowledge or equivalent in professional review experience helpful
- Experience in hospital and medical group quality management
- Assisting in the annual member satisfaction surveys, including working with selected vendor and writing annual report
- Working knowledge of manufacturing operations and engineering processes
- Working knowledge of SOPs, tracking and review
- Promoting, implement, and enforce corporate standards, policies and procedures
- Working with the team to meet or/ & exceed the standards
- To lead on the global mandatory data requirements for (GDPR). Working towards synergizing global practice
7
Experience For Quality Management Specialist English Shenzhen Resume
- Personal lending qualified with limits including Business For Self
- Fluent English and German in speaking and writing is mandatory
- Support the Division-wide integration of Global Mandatory Requirements (Global Policies) and identifying areas for improved collaboration and efficiencies
- Work with internal stakeholders to update/develop manuals, general operating procedures, templates, guides and other tools
- Work with field and home office teams to improve coordination, scheduling and logistics
- ISO 9001 Quality Management and Auditing Fundamentals
- Assist in the URAC accreditation process including specific assigned standards
- High level of proficiency working with MS Excel
- Knowledge and understanding of additional standards and regulations (Article 9 and URAC)
8
Experience For IT Quality Management Specialist Resume
- Knowledge of the CDPHE rules and regulations for operating mental health institutions
- Develop and maintain harmonious working relationships with internal and external customers
- Learn new concepts quickly and adapt to changing business conditions and ambiguity
- Background check, including fingerprint, name and drug screen
- Deep understanding of localization technologies and current trends
9
Experience For Senior Quality Management Specialist Resume
- Complete mastery of Excel required, including Pivot tables, Macros/Scripts, and advanced queries
- An in depth understanding of Quality Management systems and drug safety regulatory obligations
- An understanding of the drug development process
- An understanding of data management activities
- Monitor and synthesize data, identify trends & insights and make recommendations based on rational thinking
- Personal Protective Equipment:Follows standard precautions using personal protective equipment as required
- Able to identify anomalies in data both numerical and visual # Ability to compile, analyze, graph and compare data using standard statistical techniques
List of Typical Skills For a Quality Management Specialist Resume
1
Skills For Gas Quality Management Specialist, Senior Resume
- Experience in preparing for and/or conducting audits
- Cooperate with Information Management in reviewing/determining data for inclusion in C-State reports
- Demonstrated ability planning and implementing software process improvement practices
- Demonstrated ability to work independently, with a proactive approach to initiating and completing assignments
- Experience in performing and submitting to on-site audits
- Proficient level experience using Microsoft Excel, Word and PowerPoint
- Field, engineering or operations experience with gas utilities
- Experienced in using Excel, PowerPoint, Access
2
Skills For Registered Nurse Quality Management Specialist Accreditation Resume
- Customer-facing experience
- Experience in successfully mentoring new hires and current employees
- Experience with ICD-10/CPT codes and billing systems
- Experience with medical record keeping practices
- Experience in meeting facilitation and management
- Knowledge of performance improvement concepts and desktop computing skill
- Experience in field work, gas
- Understanding quality and flavor profiles, including tasting, that go beyond manuals and written analyses
3
Skills For Senior Software Quality Management Specialist Resume
- Performing food safety and brand standards audits in retail settings, including restaurants/food service and supermarkets
- Consulting with clients on issues observed during inspections
- Utilizing problem solving and judgment to provide clients with ways to solve concerns and avoid future problems
- Educating clients regarding issue resolution, the science of why problems occur and best practices to avoid problems
- Observing cooking, preparatory processes and clean-up to ensure proper practices, safety and customer satisfaction
4
Skills For Total Quality Management Specialist Resume
- Understanding of basic principles of data collection and analysis
- Preparing complete and accurate process/knowledge documents
- Working in a CRO or Sponsor environment
- Keeping abreast with relevant Pharmacovigilance requirements and methodology in the area of Pharmacovigilance Quality Assurance and Quality Control
- Facilitating communication of food safety and brand standard information to clients
5
Skills For RN Quality Management Specialist Resume
- Working knowledge of MS Word, excel, and Power Point
- Regularly improving and learning through online and in-field training - Consistently traveling daily throughout the assigned territory
- Consult with and assist clinical teams and departments in measuring, analyzing and improving the quality and safety of treatment
- Coordinate and oversee the hospital-wide critical incident monitoring program
- Initiate performance improvement projects based on incident trends and areas identified for improvement utilizing Plan, Do, Study, Act or LEAN models
- Provide monthly data to the Quality Council on incident trends and on-going performance improvement projects
6
Skills For Registered Nurse Rn-quality Management Specialist Resume
- Serve as the quality management representative on the On-Going Record Review Committee
- Work with the Joint Commission and other accrediting and regulatory bodies to report and correct problems
- Provide consultation and guidance to hospital staff with regarding to quality and patient safety
- Proficient in Work Procedures and Standards & Policies pertaining to assigned QA/QC work
- Identify gaps that lead to process improvement regarding Work Procedures and Standards & Policies
- Possesses an advanced understanding of software measurement metrics and analytical techniques and statistical measurement and analysis methods
- Basic Knowledge of Microsoft Office, including Word, PowerPoint, and Excel
7
Skills For Quality Management Specialist English Shenzhen Resume
- Deliver results and make logical, well reasoned decisions in a fast paced manufacturing environment
- Compile, analyze, graph and compare data using standard statistical techniques
- Develop/establish meaningful metrics and regular reporting tools to ensure oversight by EU-QPPV and Global Head GCSP
- Coordinates and manages key aspects of URAC and NCQA accreditation and other regulatory requirements including, but not limited to
- Lead Performance Improvement Teams using Lean, PDCA or other improvement methodologies
- Analyze and present quality data utilizing control charts, process maps, fishbone diagrams, etc
8
Skills For IT Quality Management Specialist Resume
- Collaborate with clinical leadership to coordinate peer review as a component of Ongoing Professional Practice Evaluation
- Prepares formal reports and tracks timing of various levels of report completion
- Responsible for appropriate correspondence related to managing quality data
- Responsible for assisting with preparation for NCQA, URAC and other site visits
- Other process improvement related certifications and education
9
Skills For Senior Quality Management Specialist Resume
- ASQ-American Society for Quality certification
- Investigate and evaluate critical incidents and report when necessary and appropriate
- Analyze and interpret data identify and detect adverse trends and assures compliance with applicable statues
- Recommend changes to policies and procedures to address adverse trends
- Coordinate performance management and quality improvement projects throughout the hospital
10
Skills For Data Quality Management Specialist Resume
- College, analyze and present data to various committees
- Collaborate on the design o the Information Technology infrastructure required to support a statewide performance and quality improvement system
- Coordinate and oversee the Tracer process
- Initiate, monitor and track performance improvement projects
- Assist in the implementation of the Quality Management process
- Audits all documentation related to seclusion and restraint
- Monitor and track National Patient Safety goals
List of Typical Responsibilities For a Quality Management Specialist Resume
1
Responsibilities For Gas Quality Management Specialist, Senior Resume
- Demonstrated ability in project management principles and techniques as they relate to software project planning, implementation, and tracking
- Experience conducting presentations for member and/or provider training
- Basic knowledge of the pertinent Quality Systems/Regulations (i.e. Good manufacturing Practices, ISO, FDA)
- Experience with SAP UI5, SAP S/4HANA or SAP Hybris is highly appreciated
- Quality Management, Data Management, Utilization, or Case Management experience
- Experience working in a comprehensive quality management system, such as ISO9001 and/or AS9100 International Standard
- Understanding of key scientific principles associated with food & ingredients
- Understanding of Food safety risk, identification and management, HACCP and prerequisite controls
- Understanding of GFSI Quality Systems such as SQF, BRC, FSSC22000 or ISO9000
2
Responsibilities For Registered Nurse Quality Management Specialist Accreditation Resume
- Maintains accurate documentation and tracking of proficiency testing including follow-up for any unacceptable proficiency results
- Plays a lead role in maintaining the Quality of Care Committee including maintenance of files associated with the committee and meeting minutes
- Capable of readily identifying and analyzing routine problems
- Prepares final reports to providers by summarizing findings and identifying required actions in consultation with review team
- Participates in periodic inter-rater reliability testing for record review accuracy and achieves a passing grade
- Responsible for written quality newsletters, and assisting with the provider and member newsletters as indicated
- Ensure all testing documentation is reviewed for compliance/accuracy and is retained per records retention policy
- Reviews Quality Assurance with corrective and preventive actions of issues affecting the operations of the lab
- Performs data analysis for trending and follow-up action plans
3
Responsibilities For Senior Software Quality Management Specialist Resume
- Work Procedures and Standards & Policies pertaining to assigned QA/QC work
- Perform Result Recording and make Usage Decisions
- Follow all safety and housekeeping procedures. Maintain neat and orderly work area
- Capable of using Microsoft programs
- Capable of using enterprise systems such as SAP/ECC. Ability to learn other systems
- Provides technical assistance to providers regarding medical record maintenance
- Maintains a working knowledge of Beacon documentation standards and requirements
- Thorough understanding of government regulations, company safety policies and approved work methods
4
Responsibilities For Total Quality Management Specialist Resume
- Secure Coding Test with an automated tool such as HP’s Quality Assurance Inspect
- Support training needs
- Erfahrung in einem Produktionsunternehmen (vorzugsweise Pharmaindustrie oder ISO 9001 zertifiziert) in der Qualitätssicherung oder Qualitätskontrolle oder
- Overnight travel is required; Up to 50% or 10 days a month - Most travel occurs within an assigned territory with opportunities to assist in other territories periodically
- Nurture relationships with perioperative medical & surgical staff and other department leadership
- Identify cases with potentially preventable complications for improvement opportunities and track implementation of individual and system recommendation
- Review clinical data points and interpret aggregate results
5
Responsibilities For RN Quality Management Specialist Resume
- Use Microsoft Office Suite (Word, Excel, PowerPoint, Access) to communicate to key stakeholders
- Coordinate with clinical and administrative leadership, data governance, IT, department data experts, and other stakeholders to support enterprise-wide initiatives
- Responsible for logging, tracking, monitoring, and reporting individual and aggregate reports to the Management staff of the Quality Management department, and other leadership staff as appropriate
- Responsible for monitoring quality tracking reports and providing individual feedback to appropriate staff, and aggregating the data on a monthly basis
- Responsible for minute taking at the Board Quality Improvement Committee and other quality committees as assigned
- Responsible for performing targeted audits
- Responsible for preparing reports to be sent to cross contract oversight agencies
- Responsible for tracking committee actions and outcomes for feedback to the appropriate individual/committee
- Prepares weekly, monthly, quarterly, and annual reports and tracks timeliness of investigation and follow-up of identified significant member events
6
Responsibilities For Registered Nurse Rn-quality Management Specialist Resume
- Responsible to assist with tasks related to the Outcomes Department and other departments as assigned by quality management staff
- Independent problem solving related to job responsibilities based on knowledge of quality standards, pertinent issues related to product and population served, and the operating practices of this organization
- Identify and manage all research and analysis necessary to risk assess China Performance Test Exceptions; provide a view of risk and recommendations for International and Domestic markets
- Correlate China test results to implications in Domestic market. Initiate any necessary internal/external lab testing, DC inventory product review, evaluation of fabric test reports, and/or review of approved fit specifications
- Project management leader connecting relevant cross functional technical partners in reviewing continuous improvement opportunities as highlighted through performance dashboard metrics
- Weekly meeting faciliatation with cross functional partners/leaders; capture outputs/projects and decisions made. Track status and progress against key initiatives
- Collaborate with Regulatory Affairs on permanent restrictions and manage dual sourced exceptions
- Assess monthly dashboard of Performance statistics; ensure Enterprise Standards and set tolerances are being applied accurately. Identify and elevate new trends or patterns requiring more investigation or leadership feedback
7
Responsibilities For Quality Management Specialist English Shenzhen Resume
- Proven ability to mange multiple projects simultaneously with urgency
- Clearly articulate and facilitate business scenarios and/or meetings with all levels of the business
- Curiosity to find new solutions, innovative systems/tools
- Proficient in Excel, PowerPoint, Access and Microsoft Office
- Operationalizes outcomes assessment initiatives through assigned medical staff departments and/or service lines to evaluate opportunities for improvement
8
Responsibilities For IT Quality Management Specialist Resume
- Provides feedback to clinicians, nursing and ancillary staff with data that promotes continuous analysis and modification of processes related to delivery of care
- Facilitates Performance Improvement committees assigned and the TJC survey and the Physician Peer Review Process
- Contribute to the development of systems, processes, platforms and tools that drive Division-wide collaboration
- Promote and derive internal processes, procedures, and best practices
- Support project efforts as requires to address and mitigate risk
- Research, reporting, and data analysis focusing on NCQA and URAC accreditation activities (e.g. Demographic Analysis of Service Utilization Patterns, Trend Reports as assigned), and provision of support to Ombudspersons for reporting requirements
- Analysis and reporting related to HEDIS/QARR measures and participation on HEDIS committees and activities as assigned
- Support of Clinical and Quality departments in the analysis and reporting of periodic performance data, including monthly, quarterly, semi-annual and annual analyses as specified in the Quality Work plan and contractual documents
9
Responsibilities For Senior Quality Management Specialist Resume
- Attend Provider Advisory Council meetings as assigned and present summary information on Quality Dept. data and initiatives
- Represent Quality Department at internal plan specific operations meetings
- Function as team member on assigned Quality Improvement Activity (QIA) project teams and provide analytic supports
- Knowledge of the standards/requirements
- Maintenance of necessary and relevant documentation history
- Completion NCQA and customer documentation requirements
- Conduct audits/internal assessments to ensure compliance with National and local policies, quality management activities, accreditation and regulatory standards
- Prepares professionally written assessment reports, internal document tracking and executive summaries that describe programs, methods, barriers, results, operational strengths, interventions, opportunities for improvement and recommendations.Ensures a comprehensive and analytic document
- Communicates with peers inside and outside of the department providing information and exchanging ideas and data
10
Responsibilities For Data Quality Management Specialist Resume
- Provide ongoing support for accreditation survey and customer audit preparation
- Follows established corrective action process for quality findings, leveraging the Corrective Action Program when appropriate
- Assist in the oversight of organization-wide or engagement center-wide performance improvement
- Participate in the development and implementation of policies and procedures. Periodically review and revise, as appropriate, QM policies and procedures
- Works closely with Clinical Operations, Customer Service, Account Management and Provider Relations at a local and corporate level to ensure comprehensive, efficiency and integrated systems that ensure communication and positive outcomes
- Coordinates and manages key aspects of both URAC and NCQA regulatory requirements including but not limited to
- Evaluates compliance with PG&E guidance documents for maintenance and construction documentation per established quality review processes
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