Documentation Manager Resume Sample
Wilfrid Padberg
7714 Pfannerstill Mountain,
Chicago,
IL
+1 (555) 978 7939
Work Experience
Documentation Manager
03/2018
-
PRESENT
Houston, TX
- Values: Integrity, Accountability,Teamwork, Innovation
- A strong understanding of the suite of documents and processes used in the bank’s facility and security documents
- Solid general management skills
- Working knowledge of analytical tools and structured analysis techniques
- Familiarity with the variety of in house systems we use
- Strong communication, relationship building and collaboration skills with stakeholders at all levels
- Relevant experience in QA Document Control or related administrative work
Senior Documentation Manager
05/2015
-
10/2017
Phoenix, AZ
- Experienced in Telecommunications/Mobile systems, preferably in defence industry
- Self-starter, independent, highly motivated, dependable
- Review and edit information from technical team members and other contributors for content, organization, accuracy, grammar, consistency, literary quality, and format in accordance with changing regulations and standards
- Review publications for grammar, spelling, punctuation, capitalization, sentence structure, redundancy, composition, style, etc
- Review technical publications to ensure that ideas are conveyed clearly by words, pictures, tables, graphs, and illustrations
- Prepare material for publication for internal and external distribution through technical libraries or communities of practice
- Manages the preparation and editing of operation and maintenance manuals and related technical documentation
- Directly, or through subordinate supervisors, manages the research, preparation and editing of operation and maintenance manuals and related technical documentation
Quality Documentation Manager, Change Control
06/2011
-
11/2014
Phoenix, AZ
- Supervises assigned technical documentation staff, including non-exempt Technical Writers and exempt Technical Editors
- Ensures documents prepared by subordinates meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style
- Oversees the creation of proposals and multi-media presentation materials
- Oversees the design and development of marketing brochures, conference programs, public relations announcements, and other materials when requested
- Nine years finance experience managing large groups/functions
- Regulatory capital experience
- Advanced skills in Microsoft Office, particularly Excel and Access
Education
Central Michigan University
2006 - 2010
Bachelor's Degree in English
Professional Skills
- Strong proven leadership, coaching and mentoring skills
- Excellent skills in writing American English
- Proven experience with collaborating across time zones in India and the United States effectively
- Strong negotiation skills and the ability to apply them in the documentation process with clients
- Strong customer advocacy skills
- Demonstrated experience excelling in a fast pace environment to ensure program deliverables are high quality and on-schedule
- Basic Computer Skills – MS Windows, MS Office Suite Programs, including proficiency in MS Word and MS Excel,
How to write Documentation Manager Resume
Documentation Manager role is responsible for design, travel, building, customer, microsoft, finance, credit, integration, refining, security.
To write great resume for documentation manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Documentation Manager Resume
The section contact information is important in your documentation manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Documentation Manager Resume
The section work experience is an essential part of your documentation manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous documentation manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular documentation manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Documentation Manager resume experience can include:
- Review of all regulated study documentation generated by Shire’s BBD group, including test methods, forms, SOPs, protocols, assay results and reports to ensure they are in compliance with applicable GLP, CLIA, GCP, FDA and other global regulatory requirements, as appropriate
- Working with the Content Experience leadership team, based in San Francisco, to determine direction and priorities for your team
- Experience in working in a global environment handling highly effective team
- Strong funds knowledge and experience in understanding a bank’s credit process and familiarity with credit approvals
- Ensuring on‐time delivery of all documentation and proper archiving delivery evidence
- Experience in curriculum development, including: research, planning, writing, organizing, managing, review cycles
Education on a Documentation Manager Resume
Make sure to make education a priority on your documentation manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your documentation manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Documentation Manager Resume
When listing skills on your documentation manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical documentation manager skills:
- Highly organised individual, self-motivating and able to prioritise with strong administrative skills. Able to work to demanding and fixed time constraints
- Excellent written and oral communication skills, with the ability to build strong relationships and advocate the craft with internal stakeholders
- Strong communication, relationship building and networking skills
- Strong editing, formatting, layout and design skills
- Strong leadership, planning, people and change management techniques with demonstrated experience
- Excellent communication, analytical, interpersonal, and team development skills
List of Typical Experience For a Documentation Manager Resume
1
Experience For Senior Documentation Manager Resume
- Excellent interpersonal and collaborative skills with an ability negotiate with clients if necessary
- BS or BA and 10 years of experience in manufacturing or project management
- Technical writing experience
- Technical communication experience
- Leading or advising on efforts to improve our deliverables, processes, or other initiatives
- Reporting to the Documentation and User Assistance team management in San Francisco
- Works proactively to foster a team-oriented approach to applying resources and exceeding customer expectations
2
Experience For Self Service Help Documentation Manager Resume
- Lead a small team of developer documentation writers documenting the Oculus SDK
- Work with XML-based authoring tools
- Develops, organizes and manage the document control systems ensuring compliance to quality objectives and regulatory requirements
- Establishes compliance metrics and collects data for department and reporting to senior management
- Knowledge of food industry and warehousing and distribution practices
- Trailhead (online learning) content
- User assistance integrated into the application design, such as learning paths and walkthroughs
3
Experience For Quality Documentation Manager, Change Control Resume
- Send documentation according internal and external distribution list
- Provide documentation reporting and indicators
- Ensure documentation (hardcopy and softcopy) tally in terms of content and revision with no dispute upon receiving from the requestor
- Maintenance of a document management system, including version control and online documentation portal
- Familiar with quality and food regulatory standards for suppliers, warehousing and transportation
- Risk orientated thinking
- Ensure alignment of Shire internal Compliance/Quality Assurance Units and BBD group as BBD group’s primary contact
4
Experience For Quality Documentation Manager Resume
- MA/MS and BA/BS in Computer Science, Information Technology, or technical field
- Read code or scripts
- Determine the documentation requirements from the following sources or combination of the following sources as required: from the contract; from the contract shred; from the project manager; and/or directly from the Purchaser
- Reproduce, package, ship and track the delivery of the documents to the Purchaser, in electronic, paper and/or electronic media format as required by the supply contract
- Experience with API documentation in C++, C, Java, Python, or similar
- Coordinate with the Purchaser to ensure receipt and acceptance of the documents and resolve any issues
5
Experience For Capital Markets Documentation Manager Resume
- Identify opportunities to improve writer efficiency
- Produce high-quality documentation for various Web Services, with a focus on the developer audience
- Ensure the company is compliant to all required regulatory food safety and quality documents including all Hazard Analysis and Critical Control Points (HACCP), Food Safety Modernization Act (FSMA), Food and Drug Administration (FDA), and other applicable government requirements
- Performs internal audits to ensure completeness and accuracy in all documentation
- Works with quality assurance managers, technicians and technologists, to ensure proper updates for documentation occurs
- Manages the company product complaint system, through the Service Now project, to ensure QA managers, QA Technicians and Technologists respond in a timely manner. and monitor resolution
- Maintains and organizes company product specification System
- Manages change process for all regulatory documentation
- Participate or lead cross functional teams such product specification reviews and improvements
6
Experience For Dcgs-a RMF Documentation Manager Resume
- Familiarity with Food and Drug Administration (FDA) and United States Department of Agriculture (USDA) regulations as they pertain to food
- Establish, document, update and organize documentation through standardized and accepted process control procedures
- UI text that reflects Salesforce's voice and tone
- Installation and upgrade guides
- Help, user guides, and developer documentation
7
Experience For RMF Documentation Manager Resume
- Providing feedback to your team to ensure that content is written according to American English style, and adheres to Salesforce’s voice and tone guidelines
- Make sure internal validation of Project documents is done before submission to Customer,
- Previous experience in Document Control/Configuration Management is required
- Control project documentation formal homogeneity : template, reference, version,
- Assign reference, when needed, to the documentation produced and controls the electronic
- Prepare and record documents submission to Customer/Partners,
- Manage the Project documentation delivery on due time to Customer
- Inform the project Core Team about next milestones related to documentation issues,
- Follow Customer and stakeholders documentation status,
8
Experience For Component Documentation Manager Resume
- Creates and updates the document templates,
- Participate to configuration reviews, in order to guarantee the integration in all activities of the team members that are involved with documentation
- Creates Documentation Management Plans (DMP),
- Follows and makes sure rules defined in the DMP are understood and applied by every team member
- Adapts and implements the documentation structure,
- Defines and follows the contractual deliverables for the technical and management documentation categories in the Contractual Deliverables Requirement List (CDRL),
9
Experience For Markets Documentation Manager Resume
- Updates and uses documentation internal and external distribution list,
- Suggests improvements of the activity (REX on documentation issues: process, organisation),
- Familiarity with Microsoft Office applications (Word, Excel, Outlook)
- Establish documentation processes for a large multi-project cyber program using DevOps and Agile Development methods. Implementing and refining administrative processes for senior management review and release of documents
- Managing a team of technical writers and graphic artists who create, format, update, edit, maintain and deliver all program CDRLs, ECPs, SOPs, User Manuals and other Program documentation. Allocate work alignment to support program tasks
- Coordinating with functional leads to collate, edit and proof the Customer’s Monthly Status Report, which details the technical, management, and financial/cost performance for the program and each task order
- Technical communication experience
10
Experience For Ccar Documentation Manager Resume
- Collaborating with the customer/end-user to capture needs and frame technical documentation in an intuitive and easy to understand format
- Creating and maintaining a numeric format and archiving structure for Program Documentation (e.g.: CDRL, Plans, SOPs). Maintaining a share drive that organizes task orders, associated subtasks and program documents into logical sequences and folders for ease of access and archiving
- Oversee quality checks for ECPs and new Task Order Proposals, including
- Lead and develop a team of Technical Writers
- Produce high-quality documentation for a variety AWS services
- Central control of classified project documents and registry
- Manage daily classified project documents and registry, able to coordinate to collect necessary data for documentation
- Manage project contracts and registry documents
- Manage project documents access through the secured networks
List of Typical Skills For a Documentation Manager Resume
1
Skills For Senior Documentation Manager Resume
- Experience with XML-based publishing systems and experience using multiple documentation tools to write, format, manage, and publish high-quality content
- Related experience managing the preparation and editing of technical documentation and leading teams to exceed performance standards
- Experience of preparing, negotiating and producing financial services facility letters, documentation and related security documents
- Management experience with building and growing a tech writing/communications function
- Experience managing a Technical Writing team and technical writing projects
- Manage multiple competing priorities in a fast-paced, constantly changing environment
- Knowledge or experience of introducing or managing an E-docs service
- Experience successfully documenting/deploying Cloud technologies (both internal & external) in a global environment
2
Skills For Self Service Help Documentation Manager Resume
- Experience managing vendor relationships and understanding of standard practices
- Experience documenting cloud infrastructure, hardware, monitoring, Big Data
- Experience developing data management processes for mid-to-large scale programs
- Experience writing for the IT Pro and Developer audiences
- Strong back ground in food regulations warehousing and distribution
- A strong working knowledge of Adobe Acrobat
- Goal-oriented, strong desire to achieve expectations
- Demonstrated ability to write example code or snippets for API reference documentation
- Knowledge and experience with cloud technologies, distributed systems, web Services, IaaS, PaaS, or related areas
3
Skills For Quality Documentation Manager, Change Control Resume
- Strong knowledge of CFD documentation process an asset
- Experience/knowledge of a version management tool
- Telecommunication and IP experience or knowledge
- Management experience, preferably in documentation or a similar discipline
- Cross-functional team experience and influence
- Experience with source control software such as Git or Perforce
- Experience with Git and Markdown
- Significant experience in ISDA negotiation
- Strong knowledge of OTC derivatives market products
4
Skills For Quality Documentation Manager Resume
- Experience with automated documentation
- Inspiring, coaching, mentoring, and providing professional development for a team of writers
- Recruiting, hiring, and onboarding new writers as the team grows
- Understanding of corporate authority documentation requirements and account opening process
- Working knowledge of Cybersecurity concepts and practices, to include
- Partnering with other cross-functional managers in Hyderabad to ensure the success of your product areas
5
Skills For Capital Markets Documentation Manager Resume
- Supporting the credit and sales teams on documentation matters
- Identifying, evaluating and owning ad hoc risk projects
- Authoring and editing various internal and external documents and reports, as needed
- Creating an in‐depth Weekly Summary Report for the customer and RTN leadership, which highlights the status of every active and closed task order
- Computer literacy (excel, word etc.) for reporting, presenting, and managing ongoing internal systems
- A proactive and open-minded attitude toward resolving issues and delivering results
6
Skills For Dcgs-a RMF Documentation Manager Resume
- Develop documentation content plans, including technical and user documentation, in partnership with Product Management and Engineering
- Manage the documentation release process, including reviews and publishing schedules
- Review the incoming documents for quality, format and content, returning them to the originator for correction if necessary
- Organize documents storage (during the Project, Product or System life) and archiving (at the end of the Project, Product or System life),
- Demonstrated experience leading teams that develop documentation ranging from highly technical capabilities documentation to program specific CDRLs (Plans, Financial, Contracts, Schedule, Reports)
- Demonstrated experience as the primary interface with U.S. government customers for CDRLs and other documentation; including demonstrating strong customer focused approach and instill a customer-focused attitude within the workforce
- Demonstrated experience in leading and creating highly effective teams to include onboarding the right skills for the task and mentoring team members for a successful outcome
- Experience in successfully developing documentation to implement new concepts and approaches, such as DevOps. Establishing the processes, procures and environment to swiftly engrain DevOps into daily operations
7
Skills For RMF Documentation Manager Resume
- Demonstrated ability to manage technical writer’s activities supporting multiple software development teams working in a dynamic agile development environment
- Proven experience ensuring that content created in India adheres to style guidelines for documentation and user assistance created in the United States
- Experience working in on Agile Development and DevOps programs
- An ability to adapt quickly to changing situations and priorities
- Working experience (quality assurance, process/project management, documentation management)
- Strong working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, Visio, and Project
- Hands-on development/coding experience
- Experience interviewing others to glean process information
8
Skills For Component Documentation Manager Resume
- Sound judgment and strong decision making ability
- Experience managing video and graphics production
- Experience leading documentation teams that create content for a wide variety of audiences
- Experience documenting SaaS applications or enterprise-class client/service software
- Experience of managing successful projects (particularly compliance or credit documentation projects)
- Professional cloud compute work experience, ideally in global management and operations of highly trafficked customer-facing applications
- Manage multiple projects and balance changing priorities
- Help improve the customer experience by working with designers and UX researchers on website improvements
9
Skills For Markets Documentation Manager Resume
- Possesses or quickly develop a comprehensive understanding of Government policies, regulations, and guidelines
- Build relationships with a range of stakeholders across the RBS International network, representing different business and functions, and seniorities
- Knowledge of the UK / Ireland asset finance and leasing industry
- The DC reports to the Senior Manager of Customer Documentation and Training
- Support Project Management Office and Sales on Customer negotiations regarding documents
10
Skills For Ccar Documentation Manager Resume
- Drive documentation operations, including the use of markdown and Git, to create, collaborate, review and publish documentation
- Partner with centralized teams on content and publishing processes
- Supervises assigned technical documentation staff, including non-exempt Technical Writers
- Regular reporting to the management
- Support comprehensive spec review regarding documentation requirement
- Drive customer learning efforts and engage with the community
- Develops and maintains product label control system for incoming ingredient inspection at company distribution centers
List of Typical Responsibilities For a Documentation Manager Resume
1
Responsibilities For Senior Documentation Manager Resume
- Analytical skills including the ability to broadly conceptualize problems and solutions (e.g. identification of new/alternative approaches)
- Assiste the PM in managing the customer Service Level Agreement (SLA) performance monitoring and reporting metrics. Strong project schedule and project metrics
- Excellent knowledge of industry standards relating to documentation and credit practices including Loan Market Association (LMA) facility documentation
- Experience and knowledge of Supply Chain Financing documentation desirable
- Experience with XML and DITA
2
Responsibilities For Self Service Help Documentation Manager Resume
- Team management or team lead experience
- Experience with product documentation, product communications, or technical publications
- Feed into the Risk and Compliance Committee (RCC) and Board reporting
- Assist the PM with the planning, conduct, and follow-up for technical conferences/programs
- Ensure documentation are updated to latest revision and issued to customers, vendors, production, QA, etc
- Store and manage this documentation for the whole project life cycle till handed over technical documentation milestone
- Able to compile the data and create the technical documentation in English
- Interfaces with key stakeholders at business area or cross functions
3
Responsibilities For Quality Documentation Manager, Change Control Resume
- Provide support in the identification of emerging documentation risks, driving timely and appropriate action while engaging with Bank Legal and / or external advisors where considered appropriate
- Facilitate periodic documentation reviews in conjunction with Bank Legal
- Provides documentation as requested by the business within agreed SLAs
- Ensures policies and processes for documentation management (incl. creation, in-life and archived) are adequate, effective and deployed to enable effective management of documentation. This additionally includes perfection of security taken where required
- Be the relationship holder for the company’s printers in drafting new documentation
- Investigate complaints in line with the formal complaints procedure
- Manage and co-ordinate the annual Power of Attorney review and any interim updates with Bank Legal/Stakeholders
4
Responsibilities For Quality Documentation Manager Resume
- Lead the Documentation Review Group
- Establish required and necessary documents for customers
- Develop document management plan, documentation standards, guidelines, and templates to be used across multiple components and ensure R&D compliance to such
- Monitor status and progress of documents and coordinate and report to program and relevant stakeholders
- Participation in documentation management meetings and related program meetings
- Ensure the security, accessibility, and proper distribution of organizational documents
- Reports directly to program manager and assists and works in conjunction with the R&D team, component owners, and architects to facilitate smooth operation of the document management system/process
- Although a specific knowledge of the content and function of each document is not required, a general understanding of the purpose of each organization and its documentation deliverables, both within SubCom and external, is strongly recommended
- Familiarity with (or a working knowledge of) at least one programming language, such as Ruby, Python, Java, PHP, C#, Node.js, or Go
5
Responsibilities For Capital Markets Documentation Manager Resume
- Maintains a strategic outlook – has desire and ability to anticipate and plan for future change
- GCSE level English and Maths or equivalent
- MS Office proficieny required
- Project management background is very helpful
- Service Level Agreement (SLA) support background is very helpful
- Desire and ability for hands-on team and technical leadership very desireable
- Responsible for QC review of BBD documentation in accordance with agency requirements and company standards
- Extensive experience in the end to end cycle of Trade and Loan facility documentation for investment grade organisations with good product familiarity and structuring awareness
6
Responsibilities For Dcgs-a RMF Documentation Manager Resume
- Individual accountability and ownership
- Proactive, team player, easily adaptable and able to embrace change
- Graduate qualification is desirable
- Lead and develop team to deliver world class levels of documentation management to improve customer satisfaction
- Communicate with Sales offices, Project Management Office and Customers and any relevant stakeholders
- Create targets and measurement on performance, maintain capacity and load in the team
- Development of the Project Documentation Processes, create & share best practices
- Conduct project documentation audits to ensure high level of quality
7
Responsibilities For RMF Documentation Manager Resume
- Develop and maintain communication plan with the Global Project Manager Tools and Documentation with regards to metrics, lessons learned any other relevant topics
- Attend Customer Kick off and Progress meetings to drive on time return of critical path documents
- Expedite customers for overdue documentations
- To set realistic expectations with the customer
- To influence customer to accept standard low risk tiers
- To minimize special requirements
8
Responsibilities For Component Documentation Manager Resume
- To capture revenue for special requirements and changes in scope
- Escalate issues, expedite internal stake holders
- Develop progress reports to be used by the team
- Send Early awareness signals to PM & key stakeholders
- Lead continuous process improvements and people development
- Knowledge of the Program Management and/or PMI PMBOK body of knowledge
- Customer focused, self-motivated attitude
- Strategic mindset, drives for results
9
Responsibilities For Markets Documentation Manager Resume
- Hazard Analysis and Critical Control Points (HACCP) certification
- Knowledge of Food Safety and Modernization Act (FSMA) and how it affects suppliers, warehouses and product transport
- Lead, mentor, and manage a team of technical writers focused on the AppDynamics APM platform
- Work with two other documentation managers to set the strategic vision and roadmap for what role documentation plays in the larger content strategy
- Delegate documentation tasks and assignments to the writers on your team
- Coordinate with different departments to achieve end results, convey these to management, and develop new documentation and distribution ideas and thought processes
10
Responsibilities For Ccar Documentation Manager Resume
- Own documentation areas and see their deliverables through to publication
- Coordinate with key government and contractor stakeholders in all stages of the Risk Management Framework
- Great organizational abilities
- Ensure Documentations Quality
- M4 - 10 - 12 yrs Requires broad management knowledge to lead project teams in one department. Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function
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