Ecommerce Sales Resume Sample
Eugene Douglas
4674 Tristian Hills,
Philadelphia,
PA
+1 (555) 219 3507
Work Experience
Ecommerce Sales Manager
07/2015
-
PRESENT
Phoenix, AZ
- Responsible for the strategic direction and day-to-day operations of Oakley Defense’s U.S. eCommerce business (www.oakleysi.com)
- Creating customer requirements for POP materials and designing special display vehicles
- Partnering with marketing to create initiative platforms
- Coordinating promotions, providing direction and materials for demonstrators, working
- Partnering with account managers on plans and follows up on execution
- Collaborate with the broader North American eCommerce team in supporting the Strategic Priorities for the channel and customers
- Partner with internal cross-functional PepsiCo teams to support priority initiatives to support the growth agenda
Ecommerce Sales Analyst
04/2011
-
06/2015
Boston, MA
- Support sales calls with strategic eCommerce customers
- Support planning and execution of the Annual Operating Plan with focus on delivering revenue and volume targets
- Act as the single point of contact for all incoming customer communications --- website, email and telephone
- Respond to customers via phone, email, and live chat with speed and professionalism, providing excellent customer support
- Provide customers with product information, availability and lead-times
- Leverage live chat opportunities for increasing engagement and sales
- Conduct personal follow-up with top customers in regards to ‘WANT List’ availability and recommended/related products --- using robust clienteling techniques
Honda O Hare Ecommerce Sales Applicants
12/2004
-
02/2011
Dallas, TX
- Research, resolve and log communication issues with customers to ensure retention and satisfaction
- Share customer feedback with relevant teams (i.e. faulty hardware, product suggestion etc.)
- Follow-up on all correspondence and escalate accordingly
- Follow-up to customer inquiries regarding accessory purchases/replacements
- Assess customer needs with discovery questions and understand their goals
- Selling over the phone, email/CRM, online chat, and social media channels
- Conduct online demos and webinars
- Creative problem solving to assist the customer in finding a solution
- Tracking lead pipeline and prompt follow up on current leads
Education
University of Phoenix - Turnpike Learning Center
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Strong conceptual selling skills
- Strong analytical skillset and ability to clarify ambiguity in large data sets
- Prior experience utilizing Salesforce.com desired
- Strategic thinker and dynamic leadership skills
- Proven ability to communicate effectively to different groups
- Intermediate / Advanced skills in Microsoft Office (Word, Excel and Outlook)
- Intermediate / Advanced Skills in Aztec, Nielsen
How to write Ecommerce Sales Resume
Ecommerce Sales role is responsible for software, analytical, communications, influence, excel, analysis, advanced, microsoft, reporting, retail.
To write great resume for ecommerce sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Ecommerce Sales Resume
The section contact information is important in your ecommerce sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Ecommerce Sales Resume
The section work experience is an essential part of your ecommerce sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ecommerce sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ecommerce sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Ecommerce Sales resume experience can include:
- Be a Team Leader. Effectively work with division finance, supply chain, operations, Go-To Market, aligning on priority projects/strategy to win in the space
- Good communication skills and able to work under pressure
- Excellent data analysis and communications skills
- Leading the development, tracking, and prioritization AMPS objectives
- Experience analysing trends and business performance, deriving insights and strategic improvements
- Collaborate with the broader North American eCommerce team in developing the Strategic Priorities for the channel and customers
Education on an Ecommerce Sales Resume
Make sure to make education a priority on your ecommerce sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ecommerce sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Ecommerce Sales Resume
When listing skills on your ecommerce sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical ecommerce sales skills:
- Uccessful commissioned sales experience, especially experience working with a channel partner
- Sales/marketing/eCommerce/eCommerce Sales experience; preferably with a consumer packaged goods organization
- Customer management experience - as evidenced by previous roles with responsibility for customer strategy and execution
- Leading weekly customer calls on execution priorities
- Experience with managing and optimizing online marketing tactics with an emphasis on efficient spending to generate high ROI
- Experience managing inventory, planning and forecasting at a micro level starting from daily sales
List of Typical Experience For an Ecommerce Sales Resume
1
Experience For Ecommerce Sales Manager Resume
- Strong analytical skills, able to manage, interpret and act upon multiple sources of data and customer feedback
- Good communicator and ability to interact with different groups - marketing, campaign, ops, legal, product, web, ecommerce
- Participate in team meetings to help improve customer experience, identify growth opportunities and advocate for impactful changes
- Strong knowledge in MS Office especially MS Excel
- Looks at specific parts of various customer journeys through the customer lifecycle to find efficiencies and improvements to the overall customer experience
2
Experience For Ecommerce Sales Specialist Resume
- Experience of member/subscription management business is extremely desirable
- Invoicing and Finance account support (e.g., pricing, invoicing, AR/AP
- Planning, execution and follow up, reporting
- Reporting, analysis and insights
- Develop and maintain in-depth knowledge of Hollander’s eBay listing solution including features, benefits, value proposition, and competitive position
- Lead the digital channel holistically, including B2C digital sales and lead generation for B2B businesses
- Problem solving approach. Coordinate and control successful customer digital journey
3
Experience For Ecommerce Sales Analyst Resume
- Partner with Digital Marketing Agency
- Work on a matrix organization partnering global teams
- Collaborate with Pricing Team to develop and execute online store offers
- Customer Reviews- Manage customer review sharing and transitions to maximize conversion
- Account management, customer care and conflict resolution
- Assess the Web market to maximize opportunities for Emerson Air Comfort Products
- Play a key leadership role in the Global E-Commerce Function by creating and developing budgeting & trading processes that produce and present e-commerce sales budgets and forecasts with the necessary plans to bridge any gaps and drive significant incremental revenue growth
4
Experience For Senior Ecommerce Sales Manager Resume
- Partner with multiple global, regional and local stakeholders including Digital Demand & Marketing, Sales, Product & Finance – to develop commercial plans that articulate & differentiate between incremental sales growth vs. channel shift
- Assess and implement new commercial / sales opportunities with external partners to maximize e-commerce revenue growth & profitability
- Represent Global E-Commerce across the organization and take ownership of the strategic direction of building out E-Commerce as an end-to-end channel, in partnership with Sales (for both new & existing customers)
- Assist in the development of eCommerce sales strategies, programs and plans for existing and potential business. Support annual quota, profit and sales action planning and monitor actual results vs. plan throughout the year, making adjustments when appropriate. Conduct business reviews with accounts and present them as appropriate to management
- Liaison between other key ecommerce accounts to ensure overall Spectrum strategies are being executed to drive appropriate share gains and business growth
- Achieve targeted objectives for revenue and profitability consistent with the annual business plan for Target’s eCommerce business
- Lead short and near term business planning to create substantive account plans inclusive of business and marketing strategies that drive revenue growth for the direct sales of Hasbro’s toys, games and CP business
- Further Hasbro’s direct account relationship within key merchandise categories that are critical to the growth of our licensed partners merchandise. Assist in the creation of joint corporate programs with key licensees that the growth of our franchise brands in key categories
5
Experience For Ecommerce Sales Director Resume
- Use a data driven approach to analyze, review, and report on effectiveness of content. Regularly provide insights gained from competitive monitoring to the management team. This can include competitors’ listings, product reviews and comments, social media, blog post comments, etc
- Experience in sales industry, ideally in Apparel or CPG space
- Experience in the E-Commerce channel
- Implement the Function/Department strategy to ensure alignment with Company’s strategy
- Develop and maintain in-depth knowledge of the eBay Motors marketplace, including eBay standards, policies, and best practices; collaborate closely with the eBay Motors team
- Partner with Account Executives and Account Managers to consult with clients and prospects on how to successfully establish / grow their eBay business
6
Experience For Ecommerce Sales Coordinator Resume
- Work with the field on LEAN process improvements. Help to understand business improvement requirements and how BMC’s eBusiness systems can support operational efficiency
- Manage and coordinate the sales calls with strategic eCommerce customers
- Partner with Finance and Supply Chain to support the growth agenda
- Supports the commercial team with in-depth data analysis of strengths/weaknesses of current execution of our e-4P strategies
- Provides analysis of portfolio performance across all various platform, identify gaps and opportunities to scale
- Computer proficient (Microsoft Office)
- Manage RB stores in different platform as if they are his/ her own business
- Develop EC business in marketplace and handle RB flagship store
- Plan and execute online 5P with regular update, maintenance and management
7
Experience For Honda O Hare Ecommerce Sales Applicants Resume
- Coordinate with EC W/S on consumer Q&A, feedback, product returns and other related services
- E-leaflet, EDM, and any other online materials design, production and delivery
- Aim to exceed all targets each month with appropriate up-sell and cross-sell
- Develop and enhance supplemental relationships with relevant Product Managers as well as portals, vendors, ECNs etc that are relevant to assigned clients
- Follow and manage discussions both with internal stakeholders and external counterparties/vendors in relation to an assigned Fixed Income product area with the aim of optimising the development and distribution of the given product
8
Experience For Ecommerce Sales Support Specialist Resume
- Exceed sales plan. Accelerate channel growth
- Lead and motivate eCommerce team
- Manage channel KPIs and metrics
- Articulate with other sales channels, to ensure a single customer approach
- Discipline and organization to follow up on daily activities and KPIs
9
Experience For Fixed Income Ecommerce Sales Resume
- Leverage Omni Channel. Partner with Customer Teams to amplify & accelerate in-store agenda online via projects related to assortment, content, conversion
- Marketing expertise – as evidenced by having supported the development and execution of marketing programs as well as partnering with brands on product innovation
- Sounds communication skills – as evidenced by the ability to educate and influence management and staff to act in the best interest of internal and external stakeholders through written and verbal communications
- Key Account Manager for Pure Players (AMZ, Mercado Libre). Owns all aspects of account management including negotiations, contracts, spending, and the relationship
- Orchestrator of all eComm development across Marketplaces to develop and deliver plan targets
- Develop Sales team capabilities for Bricks & Clicks. Active engagement with the Modern Trade team
- Drive “GTM” (go to market) eCommerce initiatives and increase customer lifecycle value
- Deliver online sales targets and online metrics; Ideation and planning testing and optimisation areas to meet customer growth targets and associated KPIs, aligned with business objectives
10
Experience For Head-ecommerce Sales, Korea Resume
- Manage and monitor effectiveness of sales performance closely aligned with demand generation activity, and constantly optimising the conversion funnel and end to end purchase experience
- Predominantly focused on Creative Cloud and Document Cloud offerings across consumer and business segments via direct channels with a focus on Adobe.com
- Foster customer loyalty through high-quality interactions at each step from initial sale to renewal to increase customer satisfaction
- Assist in the development and movement of key Ecommerce initiatives
- In an eCommerce/online sales or account management role
List of Typical Skills For an Ecommerce Sales Resume
1
Skills For Ecommerce Sales Manager Resume
- An ability to operate effectively with senior management and staff and exercise good judgment and maintain confidentiality when required
- Sound communication skills - as evidenced by the ability to educate and influence internal and external staff
- Sound communication skills – as evidenced by the ability to educate and influence internal and external staff
- Ecommerce experience or 1 year of SaaS sales experience
- Exceptional analytical skills, and advanced knowledge of MS Office, especially Excel
2
Skills For Ecommerce Sales Specialist Resume
- Strong experience of online Credit & Rates product-related roles
- Customer management experience – as evidenced by previous roles with responsibility for customer strategy and execution
- Experience with budgeting, cost estimating, vendor contract negotiations, and fiscal management principles and procedures
- Contribute to the strategy and priority setting of the Sales team on a short, mid, and long term basis
- Strong planning and time management ability to meet tight deadlines
- Analyst and/or sales/marketing experience
- Experience selling on the eBay marketplace
3
Skills For Ecommerce Sales Analyst Resume
- Demonstrated learning aptitude – ability to absorb and apply extensive industry and product knowledge to customers
- Strong customer focus—dedicated to meeting the expectations and requirements of customers and acts with customer in mind
- Cross-functional “literacy” – as evidenced by the ability to work with support functions such as Supply Chain, Marketing and Finance
- Provide reporting required to analyses effectiveness of trade budget and make trade off portfolio choices between sub channels
- Experience in managing company-owned e-store & wholesalers is an advantage
- Experience in Ecommerce, Sales & Trade Marketing
- Experience adhering to customer-specific processes
- Work with other members of the prepaid web team as key stakeholders in projects that impact the online store and/or the overall shopping experience
- Confident and experienced with using computer/technological systems
4
Skills For Senior Ecommerce Sales Manager Resume
- Strong customer strategic and operational knowledge
- Be an advocate and influence for higher standards and higher priority for eCommerce through all business interactions
- Demonstrated knowledge of and passion for Walt Disney World products and services
- Intermediate to advanced experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Proven success gaining cross-functional alignment, ability to influence to gain project/program support
- Five years of Sales Planning experience
- Proven success gaining cross-functional alignment to drive project/program support
- Effective partnership across front office and technology to provide a coordinated service & offering to clients
5
Skills For Ecommerce Sales Director Resume
- Experience in Fixed Income markets. Either in voice or eSales positions
- Experience leading digital channel
- Liaising with internal groups including clearing, execution and financing sales to uncover opportunities and maximize cross selling
- Driving new business by distributing our electronic capabilities to new prospects and existing clients of the firm
- Maximizing the firm's share of electronic trading with clients through daily client coverage and access to the ever-evolving electronic product suite
- Providing sales plan input for Customer Business Planning Process
- Developing and managing select customization projects
- Developing the 18-Month 3-D integrated sales plan for CDU-SBU-Local brands
6
Skills For Ecommerce Sales Coordinator Resume
- Leading new item sales launch plans
- Providing customer requirements into product development process
- Reporting sales and writing proposals
- Continually work with local Account Managers to evaluate eCommerce opportunities by defining key retailers and markets, including up and coming markets
- Take responsibility for growing the business from allocated target verticals of e-commerce and non-gaming clients and applications
- Well-versed in understanding and harnessing the power of web analytics
- Assist in building presentations and materials to educate internal and external teams on eCommerce best practices, and be comfortable in presenting
- Contribute to developing the new standard for quarterly business reviews as well as other strategic planning initiatives
- Competent giving presentations/client pitches to internal and external clients showing the full suite of JPM F&O execution tools
7
Skills For Honda O Hare Ecommerce Sales Applicants Resume
- Responsible for meeting / exceeding eBay program revenue for their assigned Region(s)
- Develop and maintain knowledge of the automotive recycling industry, including industry trends and potential impact on clients
- Develop and execute the Annual Operating Plan, with focus on delivering revenue and volume targets
- In charge of front and back stage management and overall shopping route planning, execution and maintenance
- Support Remaining Countries by sharing best practices & tools. Develop regional ecommerce toolkits for in-market implementation
8
Skills For Ecommerce Sales Support Specialist Resume
- Work on new and existing relationships with mobile media agencies / client directs to convert them into profitable sustainable partnerships
- Communicate and evangelize the benefits of mobile advertising and InMobi in particular to the client
- Work cross-functionally across different technology teams to articulate and develop new value propositions that meet evolving advertiser needs
- Work in fast-paced environment and flexibility to accommodate demanding projects schedules
- Multi-functional understanding and influence
- Business planning process expertise
- Support the developing Franchise team in their market knowledge and opportunity, initially focused on the UK, Nordics, NL & PT
9
Skills For Fixed Income Ecommerce Sales Resume
- Aid strategic partners in executing eCommerce advancements as per any high-level agreements
- Manage multiple functions at the same time, while being able to deliver in a fast paced environment with tight deadlines
- Proficiency working with MS Office Excel and PowerPoint
- Proficiency in written and spoken English & fluent in Mandarin speaking
- Partner with Marketing and Brand Teams to develop eCommerce focused innovation and activation plans that drive awareness, conversion and loyalty
10
Skills For Head-ecommerce Sales, Korea Resume
- Support the team with the required actions to set up and maintain flawless execution of the online catalog in both new and existing customers
- Work with EC trade marketing on overall CRM activation
- Online activities ROI tracking and reviews
- Cover an assigned client segment and the relevant European desks according to our sales coverage model
- Work with assigned sales teams to ensure knowledge of all existing clients and to offer appropriate online solutions
- Use all of the above to convert clients online and to increase resulting revenue and volumes
- Analytical approach to identifying opportunities
- In-depth understanding of Digital & Ecommerce
- Serve as the digital subject matter expert for online sales and promotions residing on Boostmobile.com and virginmobile.com
List of Typical Responsibilities For an Ecommerce Sales Resume
1
Responsibilities For Ecommerce Sales Manager Resume
- Digital marketing understanding and usage of Adobe tools (Analytics, Testing etc) is highly advantageous, including ability to ideate testing and optimisation ideas
- Computer proficiency with intermediate level skills in Excel
- Highly obsessed with conversion and new acquisition, but also advocate of customer experience and importance of customer retention
- In experience in .com sales support
- Clear understanding of all brand’s product transitions and new product launches (0-2 years out)
- Work occasional overtime and travel to trade shows/customers or other offices if necessary
- Develop and manage site messaging calendar with the Content Marketing Manager to ensure merchandising of key site offers as well as Marketing and Business initiatives
- Communicates customer concerns, sales opportunities, implementations, and related issues within the sales team
- Reviews and approves sales presentations, ROI assessments, commission reports, and other reports developed by Sales Representatives within his/her approval authority
2
Responsibilities For Ecommerce Sales Specialist Resume
- Item Page Quality – Partner with eCommerce Content team to identify and resolve incorrect content (images/copy) on existing assortment, while leading Best In Class content initiatives
- Lead the execution efforts to optimize and expand the portfolio to meet the unique needs of the e-Commerce channel
- Partner with the e-Commerce Sales and Marketing teams and BU cross-functional teams to capitalize on critical e-Commerce growth objectives; adjust focus and practices in real-time to achieve defined goals
- Serve as the primary conduit and communication link between the e-Commerce organization and the BU team teams on short and long term opportunities
- Identify potential solutions to existing guardrails or practices to solve for needs of the e-Commerce channel (e.g., unique assortment or price packs for smaller, but highly strategic partners)
- Provide leadership, strategic direction and management to team of 8+ salespeople
3
Responsibilities For Ecommerce Sales Analyst Resume
- Manage key stakeholder relationships with strategic referral partners to maximize lead output
- Engage with product teams to help drive strategy
- Help refine/improve sales processes
- Establish new strategic alliances to drive leads into sales team
- Regular travel, approximately 25%
4
Responsibilities For Senior Ecommerce Sales Manager Resume
- Strong problem-solving capabilities – as evidenced by a track record of finding feasible solutions to complex problems, especially in an environment with incomplete information and tight timelines
- Resilience – as evidenced by the courage maintain a positive attitude when faced with obstacles and the willingness to develop alternative approaches to overcome them
- Bias for action – as evidenced by a track record of taking decisions in to drive the interests of the business while still maintaining highest levels of rigor and compliance
- 7+ Yrs Sales and/or Marketing experience
- Tenacious, curious and strong work ethic
5
Responsibilities For Ecommerce Sales Director Resume
- Significant knowledge of digital/online space - ideally, but not required, have experience in an eCommerce environment
- Three years of eCommerce / web-related experience
- Collaborative approach – display openness, curiosity, and sharing with all team members
- Inspire others – ability to engage broad range of stakeholders both through compilation of compelling and persuasive presentations and ability to deliver
- Objectively interpret historical sales and inventory data to extract meaningful themes that advise future business strategies
6
Responsibilities For Ecommerce Sales Coordinator Resume
- Full comprehension of the Futures & Options business
- Working with JPMES to provide feedback on client requirements and trends in client trading to continuously evolve the product and develop key custom functionality
- Responsible for coordination of documentation, onboarding and go-live
- The FIC eCommerce Sales team sells online trading and information solutions to clients with the goal of enhancing efficiency and generating increased flow and revenues
- The role for tier 1/priority clients would be largely focused on covering a defined set of European accounts combined with new business generation for electronic execution of flow credit, rates and emerging market products, managing client discussions on electronic initiatives and market trends
- Follow and manage discussions both with internal stakeholders and external counterparties/vendors in relation to an assigned Fixed Income product area with the aim of optimising the development and distribution of the given product from an electronic perspective
- Work in ambiguous environment and establish new path and processes
7
Responsibilities For Honda O Hare Ecommerce Sales Applicants Resume
- Significant knowledge of digital/online space - ideal, but not required
- Experience with the development of strategic business plan, annual operating plan tools and execution tactics, channel strategy development; ideal, but not required
- Collaborate with markets to understand their needs and priorities, using this information develop and deliver projects that answer the key regional questions to drive their businesses forward
- Provide research or projects and help develop educational tools that address the needs of the franchise teams
- Promote & Support the rise in eCommerce capability across the business
- Markets: Europe & Sub-Saharan Africa
8
Responsibilities For Ecommerce Sales Support Specialist Resume
- Channels: eCommerce retailers, pure play, franchise and concierge
- Marketing expertise - as evidenced by having supported the development and execution of marketing programs as well as partnering with brands on product innovation
- Talent Development - as evidenced by a track record of identifying, attracting and developing highly motivated and successful talent or elevating the capabilities of others through strategic development opportunities
- Marketing plan execution in conjunction with the eCommerce Marketing team and the customer team
- Introduction and maintenance of new products, including coordination with brand teams (e.g., content) and supply chain (e.g., sourcing strategy)
- Working experience in an eCommerce environment with at least 5 years of progressive responsibility in a merchandising and/or buying capacity with track record of conversion/sales success
9
Responsibilities For Fixed Income Ecommerce Sales Resume
- Develop and prepare comprehensive financial/business analyses
- Frequent Internet use, both professionally as well as personally
- Work towards attainable quarterly sales targets and meet or exceed these goals
- Manage agency relationships based on quarterly objectives
- Work in partnership with dedicated performance account managers to successfully deliver results on client campaign objectives
- Evangelize the adoption of InMobi ad platform products, rich media solutions and creative services
- Build, track and manage an active sales pipeline to achieve quarterly sales targets and build a broad base of repeat advertisers
10
Responsibilities For Head-ecommerce Sales, Korea Resume
- Assist with establishing appropriate account contacts and maintain an effective working relationship internally and externally. Assist team in handling inquiries, complaints and service programs working through appropriate business functions and acting as liaison with promotions, special programs, new products and other relevant activities to customers
- Coaches, develops and manages the performance of the sales staff to ensure they have the capabilities required to meet targets for revenue growth, service, productivity, quality and optimization of customer satisfaction within assigned area. Ensures that each sales representative is uncovering the needs of each customer to ensure the Cox Vision and Trusted Provider focus
- Project Management - Provide thought leadership and partnership to Walmart Inc. eCommerce Grocery Category with direct and consultative projects to build capabilities for the next generation of Grocery shopping online. Manage projects in collaboration with outside agencies, Demand Xcelerator, Business Units, PepsiCo Customer team, eCommerce team and Sam’s Club Merchant/Site Experience teams
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