Employee Relations Advisor Resume Sample

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Christina Hauck
69711 Vesta Burgs,  Dallas,  TX
+1 (555) 750 4700

Work Experience


Senior Employee Relations Advisor
09/2016 - PRESENT
Philadelphia, PA
  • Investigate employee relations issue’s and make recommendations to management
  • Advise the company in all aspects of employee legal challenges
  • Advise managers in relation to employee queries and issue’s
  • Build relationships with senior management
  • Ensure full compliance and up to date knowledge with UK Law and legislation
  • Advise on all disciplinary and grievance matters to ensure compliance with legislation
  • Offer advice and guidance
  • Prioritize in the face of competing priorities, interruptions and distractions
  • Provide advice to retail managers across all areas of ER including: absence management, grievances, disciplinary, mediation, maternity leave, paternity leave, flexible working and all other types of special leave via phone calls on the ER Advice Line
Employee Relations Advisor
04/2010 - 06/2016
Los Angeles, CA
  • Deliver ‘sound’ advice, responding to queries in a timely and professional manner and escalating through the correct channels, where necessary
  • Supporting retail management in the completion and approval of letters to employees regarding outcomes of their ER related issue
  • Ensure calls are logged accurately in the ER Case Management system and all sanctions are updated through the Core HR system
  • Pro-actively working with line managers to follow up on employees that are going through the ER process to come to an agreed resolution
  • Develop effective, strong relationships with both Brand HR and Retail Management teams to ensure ER cases are resolved quickly and commercially
  • Maintaining up to date knowledge of employment legislation to implement and advise on best practise and procedure and utilising tools and templates to ensure policies are adhered to correctly
  • Coach retail population to enable line managers to proactively manage issues and develop ER skills and resolve complex ER cases
Employee Relations Advisor, Hrbp
10/2006 - 10/2009
Philadelphia, PA
  • Responsible for all retail communications updates to stores. Effective communication with the brand HR team to ensure consistency and visibility, working as a unit with all HR functions
  • Ad hoc projects as directed by Senior ER Adviser and UK ER Manager
  • Lead `case management ` within business areas, working collaboratively with business leaders and teams through to the conclusion of the case, ensuring the best outcome possible
  • To pro -actively identifying trends and opportunities to constantly improve the experience for all our people, working collaboratively with the Business Unit People team and wider People Experience teams to use this insight to evolve and develop ER approaches and solutions
  • Support the implementation of all new ER policies and procedures throughout the business, working collaboratively with the BU People teams to ensure full understanding and embedding of all new policies and ways of working
  • Work closely with the Business Unit People team and our internal legal team for Employment tribunal cases: gathering information, managing and coordinating all activity required throughout the process
  • Work closely with the People Experience, Head of Employee Relations and Engagement teams and providing expert ER advice and support when implementing future Organisation Design, to make sure we implement in the best possible way, fully aligned to our values

Education


Purdue University North Central
2000 - 2005
Bachelor's Degree in Human Resources

Professional Skills


  • Exceptional organizational skills with demonstrated ability to use time effectively and efficiently while managing multiple priorities
  • Proven interpersonal skills with the ability to develop strong business relationships with a customer focus and a proven network of external contacts
  • Strong PC skills including MS Office. PeopleSoft experience is an advantage
  • Excellent interpersonal skills with an ability to inspire trust and confidence and effectively influence the decision-making process
  • Demonstrated strong consultation skills in a large corporate environment
  • Good planning, prioritisation and organisational skills with a track record of achieving and meeting deadlines
  • Excellent verbal and written communication skills with the ability to communicate and tailor complex issues according to the target audience

How to write Employee Relations Advisor Resume

Employee Relations Advisor role is responsible for interpersonal, influencing, retail, analytical, training, customer, negotiation, excel, design, database.
To write great resume for employee relations advisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Employee Relations Advisor Resume

The section contact information is important in your employee relations advisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Employee Relations Advisor Resume

The section work experience is an essential part of your employee relations advisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous employee relations advisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular employee relations advisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Employee Relations Advisor resume experience can include:

  • Act as a visible advocate and role model for our purpose andvalues, creating an environment where our values are consistentlydemonstrated through their own and their business teams behaviors
  • Excellent influencing, relationship building and communication skills (both verbal and written)
  • Strong Coaching/Counselling skills
  • Strong communication and interpersonal skills including conflict management and negotiation
  • Strong attention to detail with the ability to multi-task effectively
  • Strong analytical skills and ability to exercise sound judgment based on policies, procedures, practices, risk factors and precedent

Education on an Employee Relations Advisor Resume

Make sure to make education a priority on your employee relations advisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your employee relations advisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Employee Relations Advisor Resume

When listing skills on your employee relations advisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical employee relations advisor skills:

  • Able to demonstrate good organisational skills and attention to detail
  • Experience of working in a fast paced, matrix evolving environment and able to manage multiple demands effectively
  • Strong customer service, influencing and interpersonal skills
  • Excellent facilitation, public speaking, interpersonal and oral and written communication skills
  • Excellent written and verbal communication; high quality document preparation and presentation skills
  • Demonstrated ability to work collaboratively and effectively with all levels of the organization

List of Typical Experience For an Employee Relations Advisor Resume

1

Experience For Senior Employee Relations Advisor Resume

  • Strong facilitation, presentation, and communication skills (both verbal and written)
  • Proven project management, organizational, diagnostic and analytical skills
  • Excellent verbal and written skills with the ability to write in a clear, understandable and concise manner
  • Accurate data entry skills with excellent attention to detail and able to meet deadlines under pressure
  • Competent typing skills, including proficiency in Word, Excel
  • Demonstrable analytical and influencing skills, confident working across regional boundaries and corporate titles
  • Effectively document notes in a case management system in a clear and concise manner
  • Work with managers to effectively balance the practical implications for managing staff and performance against commercial needs
  • Solid generalist operational HR experience, including employee relations related activities (e.g. case management, HR policy, legal compliance)
2

Experience For VP, Employee Relations Advisor Resume

  • Act in a coaching capacity to support managers to deal with ER issues effectively
  • Effectively influence managers and employees at all levels within the organization
  • Is personally credible, can provide examples that validate ER expertise and how actions have contributed to good ER within the business
  • Demonstrate assessment of risk and impact to ER and employment decisions in this environment with care and good judgement
  • Providing coaching to managers to upskill and support them to reach positive outcomes with their associates
  • Maintaining good vendor relationships with our well-being providers
  • Experience of coaching, developing and influencing at a range of levels
  • Experience of operating in a business partner and CoE operating model, working with stakeholders to create positive business outcomes
3

Experience For Employee Relations Advisor Laboratory Products Group Resume

  • Collaborates with Global Learning team to develop and deploy manager effectiveness, HR compliance, and other employee relation-related training programs
  • Experience with statistical concepts, interpreting statistical results, and identifying trends; proficient use of Microsoft Office Suite especially Excel
  • Experience facilitating training
  • Experience supporting Sr. Business Unit, Function or Region leadership level client groups
  • Experience of working within a retail or similar fast paced, multi-site environment highly desirable
  • Quickly build strong relationships with colleagues at all levels up to and including Senior Managers
  • Maintain a good working knowledge of employment legislation, case law and best practice
  • A strong understanding of policies, procedures and general HR issues on a day to day basis
4

Experience For Employee Relations Advisor, Hrbp Resume

  • Proven ability to work in a high volume, fast paced, central support and service environment, managing multiple cases at one time
  • Demonstrated integrity while working with a wide range of sensitive and confidential issues
  • Extensive experience of delivering ER and case management advice
  • Demonstrable experience in delivering end-to-end case management delivery
  • Practical experience of providing professional HR advice and guidance on Employee Relations matters
5

Experience For Employee Relations Advisor, Human Resources Resume

  • Two or more years of work experience in customer service environment
  • Experience and desire to work in a phone channel environment
  • Work in a fast-paced, dynamic environment with the ability to adapt to changing priorities
  • Experience in an Human Resource Generalist or Employee Relations role
  • Solid knowledge in local labor laws
6

Experience For Employee Relations Advisor, VP- / Singapore Resume

  • Shared service centre experience preferable
  • Well organised, with ability to work to tight deadlines and excellent attention to detail
  • Interpersonal sensitivity - Interacts with others in a sensitive and effective way. Respects and works well with others
  • Experience in a Generalist/Employee Relations function of Human Resources
  • Build strong relationships with Line Managers, pro-actively supporting and guiding
  • Or more of relevant HR employee relations experience
  • Where ETs arise prepare as much of the bundle evidence as possible for our legal partners to mitigate cost
  • Significant ER management experience gained in a fast paced multi-site retail or hospitality business
  • Very well organised on time management with good attention to detail
7

Experience For Benefits & Employee Relations Advisor Resume

  • Disciplined and effective approach to time management and organisation
  • Labour relations experience, including contract negotiations and collective bargaining, collective agreement administration and union/management relations
  • Experience in an unionized and non-unionized manufacturing environment
  • Knowledge of Demonstrated knowledge of the full spectrum of human resources theories and practices
  • Extensive experience of employment Law
  • Previous HR Generalist/ Employee Relations experience
  • Previous escalations management and resolution experience
8

Experience For Employee Relations Advisor Resume

  • Proven ability to build relationships with, as well as advise and influence across all levels
  • Demonstrable experience in the development of tools and guidance associated with ER and case management work
  • Proven ability to provide remote and face to face ER support for a multi-site operation across the UK
  • Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines
  • Good knowledge of employment law and best practice HR
  • Past or current experience in a dedicated HR position
  • Identifying issues and trends and generate ideas for implementing policy change and driving manager excellence
  • Developing structural improvements and embedding employee relation management in role of the manager
  • Providing the business with pragmatic based solutions whilst considering the employment legal and risk framework
9

Experience For Senior Employee Relations Advisor Resume

  • Contributing to team development through the sharing of best practice and lessons learnt
  • Building and leverage relationships across the business to obtain support when formal meeting support is required on case work
  • Identifying trends and potential issues regarding sickness and attrition
  • Participating in the design and delivery of Employee Relations training to the HR function
  • Contributing to Employee Relations policy updates and working closely with colleagues across the bank on a variety of business initiatives/projects
  • Working knowledge of US employment laws, rules and regulations
10

Experience For VP, Employee Relations Advisor Resume

  • Liaising with the Health & Safety service provider, the company doctor, managers and employees on absence management
  • Ensuring that all People related policies are kept up to date with case law developments and best practice
  • Managing all cases in line with well-managed principals and DPA legislation
  • Supporting the Senior HR Employee Relations Advisor, Head of Employee Relations and the HR Business partners
  • Undertaking investigations into potential misconduct
  • Taking a lead role in the collective redundancy consultation processes

List of Typical Skills For an Employee Relations Advisor Resume

1

Skills For Senior Employee Relations Advisor Resume

  • Adopts a coaching/mentoring style of management, encouraging and supporting individuals to broaden skills/ capabilities
  • Able to evidence experience of attending/managing discipline and fair treatment cases
  • Demonstrate strong capability in relation to the Hilton Values - a desire to do the 'right thing'
  • Demonstrated experience conducting HR Investigations
  • Engagement with Occupational Health in order to effectively manage absence cases
  • Effectively purge case pack information in line with DPA legislation
  • Demonstrated sound judgment and ability to make good decisions
  • Demonstrated ability to investigate, analyze and develop plans for effective resolution of workplace issues
2

Skills For VP, Employee Relations Advisor Resume

  • HR experience with focused experience on employee relations
  • Good working level of proficiency and confidence in using Microsoft Office and other desktop applications
  • Promotes diversity by bringing together different perspectives and experiences and valuing differences
  • Support the Lead and HR Business Partners in delivering case management upskilling for line managers
  • Experience of providing sound ER advice to line management
  • Excellent judgement to cases or issues and comfortable with challenging stakeholders
  • Experience of working within a Shared Service environment or busy HR department
  • Experience of working in a multi-site unionised business
  • Coach, and where required, challenge line managers to resolve ER cases whilst providing excellent customer service
3

Skills For Employee Relations Advisor Laboratory Products Group Resume

  • Design and deliver ER training to upskill line managers and increase the subject knowledge of colleagues on management development programmes
  • Experience managing complex, high risk employment-related cases from intake to investigation to resolution
  • Demonstrated understanding of progressive discipline process
  • Demonstrated knowledge of Immigration legislature and regulations as well as the immigrant and non-immigrant filing process
  • Demonstrated understanding of conflict of interest and the subpoena request process
  • Extensive experience in developing conflict resolution strategies and action plans
4

Skills For Employee Relations Advisor, Hrbp Resume

  • Self-motivated and able to manage own priorities in order to meet service level agreements
  • Meet tight deadlines and be able to keep stakeholders and managers up to date with progress regularly to be effective and deliver results
  • Learns from past experiences / mistakes. Reflects on own behaviour and actions and continuously develops self
  • Sevice orientated: high level of proctive follow-up and follow-through, ability to build strong relationships
  • Experience of basic-level employment tribunal proceedings and ACAS conciliation
  • Build and maintain strong relationships with businesses and partners - collaborate with partners – debate with passion – agree as a team
5

Skills For Employee Relations Advisor, Human Resources Resume

  • Highly organised and self-motivated with good attention to detail
  • Experience of people management issues
  • Proven ability to work independently with limited direction and oversight as we as work successfully as a member of a team
  • Demonstrated ability to manage sensitive, emotional and confidential situations in a composed, discrete and professional manner
  • Demonstrated extensive / hands-on knowledge of EEO, ADA, FMLA, and other employment regulations
  • Demonstrated ability to develop and establish processes, procedures, and metrics
  • Understanding of the ET systems ( all UK and Ireland nations)
  • Working knowledge of pre tribunal preparation
  • Supporting the performance management process
6

Skills For Employee Relations Advisor, VP- / Singapore Resume

  • Conduct training programs to educate managers and employees about firm policies regarding employee relations issues
  • Is confident and flexible in dealing with new and changing situations
  • Supports others to identify their learning needs and pursue appropriate training/development opportunities
  • Analysis and reporting of management information in support of the business decision making processes
  • Responsible for pulling workforce reports and manipulating information
  • Provide advice to managers on a variety of topics, including performance improvement management, disciplinary actions, terminations and business restructurings
  • Comfortable to receive feedback on your approach and performance as well as working autonomously
  • Identifies and removes barriers to delivering results
  • Is agile and responsive to changing needs
7

Skills For Benefits & Employee Relations Advisor Resume

  • Builds organisational capability by transferring newly gained knowledge and capabilities to others
  • Leads by example ensuring standards of the teams are achieved
  • Simultaneously resolve multiple ER cases at varying levels of complexity
  • An understanding of HR systems
  • Work with Business Partners on business critical HR projects, ensuring that policies are compliant, easy to read and to ensure they meet business requirements
  • Employee Relations focus including full cycle case management work in order to ensure the provision of a comprehensive service to managers
  • Centralised tracking of cases in order to share best practice and to standardise processes where appropriate
  • Use coaching techniques to develop manager capability
8

Skills For Employee Relations Advisor Resume

  • Serve as an escalation point for HRBPs regarding performance management, ER issues, and investigations
  • Partner with stakeholders (L&OE and/or legal) to conduct manager and/or employee training in response to ER issues or as a preventative measure
  • Investigate allegations of unfair or unlawful treatment and/or inappropriate behavior
  • Execute terminations and the implementation of severance policy
  • Partner with HCM and firmwide stakeholders to drive HCM strategies on talent management, diversity and leadership development
  • Work closely with Compliance on investigations into regulatory and policy issues and discipline
  • Interpret and advise on company procedures
9

Skills For Senior Employee Relations Advisor Resume

  • Analyse complex information, explore all possibilities and influence decision makers to come to the correct conclusion
  • Work related company car
  • 25 days holiday and Bank Holidays (Pro Rata)
  • Travel to support stakeholders within the designated area of responsibility with occasional travel outside the area
  • Adaptable to work with both clear management directions and on own initiative
  • Exert influence to ensure the right outcome without instructing or being dictatorial whilst also remaining ethical, minimising risk and ensuring consistency to managing people in the business
  • Resilient in the face of adversity and the ability to uphold and maintain the highest values and standards under challenging conditions
  • Communicates challenges and influences a variety of stakeholders effectively. Ability to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behaviour change. Where necessary resolves highly charged, high-profile conflicts
10

Skills For VP, Employee Relations Advisor Resume

  • Understands the organisational structure and the roles and responsibilities in different areas. Keeps the business context in mind when dealing with day to day issues
  • Nurtures relationships and build rapport with challenging people
  • Makes and presents a case persuasively and convincingly using different communication such as meetings, reports and presentations
  • Listens carefully and probes to check mutual understanding and identify areas of common interest
  • Involves and communicates with others as needed to obtain information, generate alternatives, and to keep others informed
  • Understands the commercial implications of own actions
  • Strives to be easy to do business with

List of Typical Responsibilities For an Employee Relations Advisor Resume

1

Responsibilities For Senior Employee Relations Advisor Resume

  • HR advisory experience, a good working knowledge of theory and best practice
  • Good working knowledge of current employment law
  • Experience or working in a unionised environment preferable
  • Creating strategies to proactively address workplace issues with stakeholders
  • Handling contentious flexible working applications
2

Responsibilities For VP, Employee Relations Advisor Resume

  • Guide managers in identifying, documenting and communicating results regarding performance
  • Maintain and track ER cases, identifying ‘issue’ patterns and making recommendations for manager coaching or other improvements
  • Responsible for maintaining all documentation, including tracking of issues and resolution
  • Provide support in preparing for work council meetings, including meeting arrangements, coordination and circulation of information
  • Assist in the collation and application of key reports, ensuring that these are driving business decision making
  • Advise on ER matters across APAC, including grievances, investigations, disciplinary action, performance monitoring and negotiated departures
3

Responsibilities For Employee Relations Advisor Laboratory Products Group Resume

  • Administer policy publishing on RBC’s policy publishing library
  • Maintain knowledge of employment law requirements and therefore reducing legal risks and ensuring regulatory compliance
  • Help to create a positive employee relations climate by coaching and training managers to ensure that they fulfil their people management responsibilities
  • Develop and roll out targeted people manager coaching/training initiatives
  • Collaborates with Site HR and department managers in advising and recommending employee relations solutions
  • Authority to hold employee out of service pending dismissal for cause
  • Provide technical support in the development of reports to determine trends and emerging issues relevant to RBC’s US workplaces
  • Partner with Employment Law Attorneys to ensure consistent interpretation and application of policy and practice related ER case handling
4

Responsibilities For Employee Relations Advisor, Hrbp Resume

  • Manage and guide the business manager on how to track record, build up a file, in case of underperforming
  • Check high risk ER letters before they are issued, including outcome letters. Draft letters when required
  • Problem solving and analysis - Analyses issues and breaks them down into their component parts
  • Act as the first point of contact for management and employees for performance counseling, advice and resolution on a broad range of general people issues
  • Assist in maintaining Employee Handbook, as well as its applicability to state and federal labor laws
  • Maintain a close working relationship with other business partners, Legal, Benefits and Payroll
5

Responsibilities For Employee Relations Advisor, Human Resources Resume

  • People and reputational risk associated with wrongful dismissal, discrimination and harassment complaints
  • Other authorities as outlined in Delegated Authority Profile
  • People Managers, Executives and employees throughout CM, I&TS, and WM – Canada, as well as internationally given the global nature of the businesses
  • Business and Function HR Executives, Professional Centres and HR Business Partners in all businesses, geographies and functional areas
  • RBC Employee Relations, RBC Law, Corporate Investigative Services, Privacy, Compliance and other departments/areas of specialization as required
  • HRSC Departments, other HR Departments within RBC
6

Responsibilities For Employee Relations Advisor, VP- / Singapore Resume

  • Handle other highly sensitive ER matters directly or in conjunction with members of the APAC ER Team
  • Organizational awareness and achievement motivation
  • Analyze legislation / regulations and translate into policy language appropriate to RBC’s business and strategic risk management objectives
  • Develop and/or maintain tools and processes that enhance ER and HR effectiveness and encourage practices, behaviors and processes consistent with RBC’s workplace policies and RBC Values
  • Partner with Employment Law Attorneys and managers in the case management of EEOC, DOL and DFEH claims
  • Ensure consistent interpretation and application of employment policy and practice in all aspects of the employment relationship
  • Works collaboratively with and provides day-to-day coaching and advice to Senior Business Unit, Functional or Regional leaders managers and all other assigned employees in a large variety of employee relations issues, performance management, and policy interpretation
7

Responsibilities For Benefits & Employee Relations Advisor Resume

  • Reviews and assists managers in drafting corrective action, performance improvement, and termination documentation
  • Identifies and analyzes legal/compliance risks in employment situations
  • Partners with the Labor & Employment Legal team to review and make recommendations on complex issues, such as terminations, investigations, and medical issues/accommodations, to effectively manage company risk
  • Stays current on employment law and employment law trends
  • Conducts internal investigations of simple to moderate complexity, documents findings and makes recommendations to management as appropriate
  • Provides support to managers and other HR functions throughout annual performance review process. This includes helping craft IIGs, development plans and quality written and verbal feedback
8

Responsibilities For Employee Relations Advisor Resume

  • Knowledge of employment law preferably
  • Work with the HR Business Partner to execute on organizational changes and ensure after care
  • Collaborate with managers and employees to improve work relationships and build employee engagement
  • Ensure that policies relating to performance and absence management are developed/updated where and when appropriate and relevant in close collaboration with Legal Employment counsel
  • Provide 3rd line query handling and specialist HR advice in relation to HR policy, practices & procedures
  • Proactively manage case work on Salesforce, escalating issues as needed to the ER Specialist or HR Manager Advisory Services
9

Responsibilities For Senior Employee Relations Advisor Resume

  • Case management of complex T&C queries, employee relations matters, lifecycle events, redundancies and performance management
  • Act as the initial point of escalation from the Assistant ER Advisors
  • Support line managers remotely, with the proactive management of ER cases - advising, influencing and coaching on how to proceed following best practice and ensuring compliance with employment law
  • Ensure queries and requests from customers are responded to efficiently, accurately and in accordance with the Interserve Support Services policy and agreed service standards
  • Conduct ER policy reviews and make recommendations for improvement
10

Responsibilities For VP, Employee Relations Advisor Resume

  • Create and analyse reports on ER Advisory activity to lead to service improvements
  • Provide information and recommendations to the ER Specialist and HR Manager Advisory Services to develop and implement new services, policies and procedures
  • Works collaboratively as member of the HR Service Centre function to deliver high quality service to customers: regular communication and information exchange required
  • Build relationships with the wider HR team and highlight significant trends in their business areas
  • Liaison with ER Specialist and HR Manager Advisory Services for referral of complex/high risk ER cases
  • CIPD qualified desirable but not essential

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