Employee Relations Consultant Resume Sample
Pearl Nitzsche
404 Daniel Place,
Chicago,
IL
+1 (555) 240 0755
Work Experience
Senior Employee Relations Consultant
08/2016
-
PRESENT
Dallas, TX
- Provide HR consultation and support on employee relations issues surrounding policy, procedure, and programs to both managers and employees across the country via the phone in a call center type environment
- Provide Employee Relations advice, consultation and guidance by interpreting and applying policy, while evaluating risk
- Deliver high quality service to all clients, displaying excellent customer service skills and HR knowledge, which meet or exceed a client's expectations
- Explain and interpret HR policies and programs insuring consistency and regulatory compliance
- Document issues as received in the ER Solutions Team
- Act as a Center of Expertise in responding to HR related questions from employees
- Respond to unemployment insurance claim requests for data and resolve issues.
Employee Relations Consultant
12/2010
-
03/2016
Los Angeles, CA
- Consult with all levels of management on performance management counseling and coaching
- Consistently act as an advocate for Key when talking to clients and coworkers
- Explain all relevant HR processes and programs as necessary
- Prepare reports that track employee relations activity by line of business and geography
- Maintain understanding of current projects and issues in the line of business, HR departments, and corporate HR functional areas by participating in staff meetings, conference calls, and building relationships
- Conduct and facilitate presentations as necessary
- Conduct and facilitate training as necessary
Employee Relations Consultant Asean & SP
01/2004
-
09/2010
Detroit, MI
- Attend meetings as necessary
- Proficiency in Windows-based software
- Experience with PeopleSoft or other HRIM system
- Proven experience in a customer service environment
- Effective ability to defuse irate or emotional callers
- Consistently demonstrate courtesy, helpfulness, professionalism, empathy and politeness
- Display integrity and respect of the client by maintaining confidentiality on issues being addressed
Education
Ottawa University - Wisconsin Campus
1999 - 2004
Bachelor's Degree in Human Resources
Professional Skills
- Strong organisation skills, able to prioritise and multi-task in a fast pace, changing environment
- Strong consulting, educational and influencing skills
- Very strong problem solving skills, critical thinking ability and an analytical mindset
- Strong interpersonal, critical thinking, and organizational skills, given the varied programmatic responsibilities included in the position
- Prioritization and problem solving skills
- Excellent conflict resolution, negotiation, and influencing skills
- Strong analytical, project management, initiative and creative problem solving skills
How to write Employee Relations Consultant Resume
Employee Relations Consultant role is responsible for conflict, business, interpersonal, organization, analytical, influencing, training, listening, facilitation, consulting.
To write great resume for employee relations consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Employee Relations Consultant Resume
The section contact information is important in your employee relations consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Employee Relations Consultant Resume
The section work experience is an essential part of your employee relations consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous employee relations consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular employee relations consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Employee Relations Consultant resume experience can include:
- Engage in employee relations functions such as dispute resolution, discipline, consulting, educating, performance management and support reductions in force; promote positive employee morale, and a positive working environment
- Good /Excellent PC skills. Knowledge of Word, Excel and PowerPoint essential
- Demonstrated effective mediation and conflict resolution skills
- Strong consulting skills and the ability to facilitate and manage the Problem Solving Process
- Strong influencing and consulting skills
- Delivers high quality service to all clients, displays excellent customer service skills and HR knowledge
Education on an Employee Relations Consultant Resume
Make sure to make education a priority on your employee relations consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your employee relations consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Employee Relations Consultant Resume
When listing skills on your employee relations consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical employee relations consultant skills:
- Demonstrated ability to effectively interpret and communicate federal, state, and institutional regulations, policies, and procedures to a diverse constituency at all levels of the University
- Thorough understanding of, and demonstrated ability to effectively communicate, legal implications of actions taken and the impact of those actions on the University’s interests
- Effective interpersonal skills, e.g. influencing and listening skills to work effectively with all levels of employees, management and customers
- Excellent interpersonal, conflict management & communication skills, including strong command of written and oral communication and presentation skills
- Effective interpersonal relation and conflict resolution skills. Effective oral and written communications skills
- Strong project management skills to effectively manage multiple projects
List of Typical Experience For an Employee Relations Consultant Resume
1
Experience For Senior Employee Relations Consultant Resume
- Possess strong analytic skills; and a demonstrated ability to analyze, interpret information and identify trends
- Effective consultation, influencing, organizational and communication skills
- Interact and communicate verbally and in writing with all levels of management and employees with strong interpersonal and influencing skills
- Highly effective communication and coaching skills
- Excellent communication skills in order persuade and negotiate with others on important matters
- Listening Skills and Situation Analysis
- Demonstrated ability to exercise judgment in establishing and maintaining good working relationships
- Demonstrates critical thinking and good judgment
2
Experience For Senior Lead Employee Relations Consultant Resume
- Demonstrated experience leading collaborative, peer-based project teams
- Risk Management Consultation and influencing skills
- Possess superior coaching, counseling, and conflict resolution skills
- Proven experience of coaching and supporting managers through complex employee relations issues
- Effectively influence senior leaders
- The analytical and organizational skills to resolve highly complex problems
3
Experience For Bank Employee Relations Consultant Resume
- A proven track record in supporting or overseeing multiple complex cross-country projects
- Experienced in leading or supporting business change projects
- Use analysis and judgment to solve business problems; focus on providing effective solutions
- Experience of working with teams across multiple countries and cultures
- A proven track record of providing HR ER support across a pan-EMEA environment
- Experience in Human Resource disciplines in a consulting or corporate environment
4
Experience For Employee Relations Consultant Asean & SP Resume
- Experience in working across multiple geographies in virtual teams
- Actively monitor case load volumes to ensure effective response and resolution of established service levels
- Business Acumen – Deep knowledge of employment laws and HR policies, practices and principles; solid understanding of LOBs
- Assist in investigating and monitoring claims of harassment, discrimination, workplace violence and other issues to reach an effective resolution
- Previous successful management or staff experience required
5
Experience For AVP Employee Relations Consultant Resume
- Accelerate employee performance by guiding management on effective goal writing, setting clear expectations and holding employees accountable
- Experience working within an internal Human Resources function providing consultative advice to stakeholders at all levels
- Experience coaching and collaborating with leaders on complex HR issues
- Experience analyzing and providing compensation recommendations for pay decisions such as promotions, demotions, counter-offers, retention bonuses, etc
- Experience with conflict resolution in the workplace environment and mediating between parties
- Experience in Human Resources with an emphasis on Employee Relations
6
Experience For HR Employee Relations Consultant Resume
- Experience with Workers Council in France
- Experience in Human Resources employee relations and/or employment law
- Experience with financial services companies is highly desirable
- Formal Human Resources experience required
- Demonstrate considerable ability to make presentations to small, medium and large group Major Responsibilities
- Guide, Advise and Coach Leadership to drive employee performance and maximize effectiveness
- Investigate and resolve ER issues, to include: gathering and analyzing evidence, applying relevant laws, policies and past practice to reach conclusions
- Operates collaboratively and with joint accountability across Employee Relations and the Human Resources department
7
Experience For Senior Employee Relations Consultant, VP Resume
- Corporate Employee Relations experience
- Demonstrated ability to work autonomously, but also build productive partnerships and collaborate with others
- Operate collaboratively and with joint accountability across the ER organization
- Conducting investigations as assigned relating to workplace concerns, including review of documentation and individual interviews, as appropriate
- Supporting employees and coaching managers on individual personal issues having an
8
Experience For Employee Relations Consultant Human Resources Corporate Operations Group Resume
- Coaching and Counseling employees and leaders
- Coaching to managers to help increase their teams' performance addressing any issues
- Experiencing supporting multi-site and remote employees
- Understanding of principles, employment legislation and HR trends and events impacting the Company
- Working knowledge of all aspects of Human Resources and connection points with ER
- Working closely with HR business partners to develop and provide recommendations to management, where appropriate
- Maintaining confidentiality of investigation process, information and outcomes
- Providing input geared focused on continuous improvement of investigation process efficiency
- Working knowledge of current employment law and requlations, legislation and current trends that impacts employee relations matters
9
Experience For Employee Relations Consultant Resume
- Working within a large matrix organizational structure
- Relating to Others
- Interpreting HR policies and consulting with employees and leaders on policies
- Working in a truly international environment close to Warsaw’s city center
- Mentoring Leadership on how to have Crucial Conversations to address conflict or performance concerns
- Understanding of organizational hierarchy
- Interfacing with employee representative forums
10
Experience For Senior Employee Relations Consultant Resume
- Develop and maintain relationship with HR Generalists and Senior Management in understanding and applying business changes and impact to policy and procedures
- Provides training, education, and coaching to System and Campus Leadership
- Serve as a link between management, employees, and Human Resources by handling questions and helping resolve work-related problems
- Develop processes, procedures or learning opportunities to affect improvement in employee engagement and satisfaction while helping to drive business results
- Develops and facilitates management training to enhance leadership knowledge and capability regarding the performance management philosophy and process
- Provides coaching to employees and leaders as appropriate relative to issues pertaining to attendance, policy, privacy, IT usage, and credit card
List of Typical Skills For an Employee Relations Consultant Resume
1
Skills For Senior Employee Relations Consultant Resume
- Solid problem-solving skills and demonstrated ability to apply judgment
- Demonstrable excellent judgment in effectively assessing and resolving complex and sensitive workplace situations and in advising senior leadership
- Demonstrated consulting and facilitation skills, including conducting interviews investigations
- Strong facilitation and training skills in presenting to small and large groups
- Strong consultative, listening and verbal/written communication skills; ability to convey recommendations and opinions persuasively
- Demonstrated problem solving ability and judgment skills
- Exceptionally strong leadership and engagement skills, as well as a highly collaborative leadership style
2
Skills For Senior Lead Employee Relations Consultant Resume
- Strong conflict resolution, mediation and facilitation skills
- Strong collaborative skills are required for the project work
- Demonstrated experience analyzing and synthesizing complex information/data into actionable recommendations for decision making
- Exceptional communication skills essential (verbal, listening and written). Consistent track record in operating as part of an all-star, collaborative team
- Superb contracting and consulting skills
- Strong experience investigating complex situations and making recommendations
3
Skills For Bank Employee Relations Consultant Resume
- Exceptional verbal, written, listening, and understanding skills
- Detail-oriented specifically with regard to effectively managing and documenting employee relations issues and investigations
- Detail-oriented specifically with regard to effectively managing and documenting investigations and resolution of employee issues
- Facilitative/consultative approach to business interactions; coaching/mentoring skills
- Demonstrated experience coaching and consulting with managers and/or employees
- Conflict management, resolution, prioritization, and problem solving skill
- Experience working in the ‘Gray’ not between the black and white lines. Proven ability to use judgement and common sense
4
Skills For Employee Relations Consultant Asean & SP Resume
- Critical and strategic thinking skills and ability to translate strategy into action
- Demonstrated experience conducting workplace investigations into allegations of sexual harassment, retaliation, and other workplace issues
- Work effectively with Operations leadership, providing guidance on company policies and practices related to associate relations
- Strong team player with ability to establish effective working relationships at all levels across the organization
- Demonstrated expertise in employee relations and a proven track record of successful results
- Effectively develop and lead projects, programs and/or teams
- Time management skills with the ability to handle multiple cases simultaneously
5
Skills For AVP Employee Relations Consultant Resume
- Effectively resolve employee relations concerns, including investigations of complaints
- Foster effective partnerships with the business and HR Community in order to facilitate effective HR Delivery
- Demonstrated expertise in consulting, influencing, communicating and working collaboratively across the organization
- Experience providing training on human resources management topics and an interest in providing staff trainings
- Solid understanding of employment regulations to enable understanding of policies for interpretation
- Good knowledge of people management practices and procedures including organisation design and restructuring
- Extensive experience in responses to agency charges including writing position statement
- Experience reading and interpreting Federal employment laws, policy and guideline documents
- Provide appropriate and effective advice and coaching to employees and managers as needed
6
Skills For HR Employee Relations Consultant Resume
- Ensure underlying Company values based ethos is demonstrated in all employee focused transactions
- Experience of working with Unions preferably within a Partnership arrangement
- HR experience preferably within an HRBP Model and working with outsourced HR Service providers
- Sound experience delivering IR support and expertise in large, complex operational organisations
- Very good understanding of Central and Eastern European employment law
- Proven focus on timely and consistent execution whilst having a strategic vision and tactical sense
- Strong personal relationships building across the business
- Skilled in HR Project Management, with the ability to manage multiple, concurrent assignments while meeting deadlines and commitments
7
Skills For Senior Employee Relations Consultant, VP Resume
- Experience using HR Applications such as People Soft or Workday or similar
- Demonstrate independent thinking and work in ambiguous situations
- Previous experience working in a large enterprise sized organization
- Human Resources /Employee Relations experience with increasing responsibility
- Experience using HR Applications such as People Soft, Salesforce.com, or Workday or similar
- Experience working for a medium or large corporation
- Be flexible and successfully handle conflicting priorities in a fast pace work environment
8
Skills For Employee Relations Consultant Human Resources Corporate Operations Group Resume
- Experience working with employee client groups in remote/offsite locations
- Experience of working with staff delegations and other employee representative forums
- Employee Relations Expertise – Has had significant experience of working in Employee relations situations, ideally across multiple different countries
- Experience supporting a large client base
- Manage multiple cases simultaneously and one year or more of experience of directly advising others on ER issues
- Experience researching employee concerns
- Leverages experience in talent management, leadership development, organizational design, training, change management, leave
- Consultation and advising experience at all levels of an organization
9
Skills For Employee Relations Consultant Resume
- Specific experience consulting on employee performance matters
- Manage multiple ER cases simultaneously and one year or more of experience of directly advising others on ER issues
- HR experience handling associate relations issues, preferably in a healthcare operations environment with multi-units/sites
- Experience interpreting State Personnel Board Rules and Procedures
- Ten years of HR experience working with state/federal laws & regulations
- Experience in human resources and/or conducting workplace investigations
10
Skills For Senior Employee Relations Consultant Resume
- Experience conducting complaint investigations related to Federal, State, Local employment and labor laws
- Experience managing highly confidential information and complex situations with discretion and sensitivity
- Experienced in providing HR or ER
- Demonstrated ability to drive results through individual efforts and influencing others,
- Operate basic office equipment and sit in front of a computer screen for extended periods of time
- Maintain strong external industry/professional focus
- Recover quickly from interruptions to resume focus on priority tasks
List of Typical Responsibilities For an Employee Relations Consultant Resume
1
Responsibilities For Senior Employee Relations Consultant Resume
- Partner, advise and consult with BP’s and Legal regarding employee relations cases in order to minimize risk to BlackRock while achieving the required business results
- Workload could include advising and consulting on ER cases, investigation of grievances, drafting and reviewing performance improvement plans and written warnings, reviewing business cases for involuntary exits, handling of sensitive and/or high risk leaves of absence and managing flexible working requests
- Skill in effectively communicating verbally and in writing with staff and management at all levels is required
- Strong communication skills and working knowledge of Excel and PowerPoint
- Demonstrate skills in utilizing the computer and various HRIS software programs
- Creating training materials and resources to increase the ER related skills of managers and the HR community
- Strong business acumen, with a broad understanding of how the business units within the organization operate
- Reviewing ER related documentation from HRBP community prior to filing and act as a resource for common ER related questions
2
Responsibilities For Senior Lead Employee Relations Consultant Resume
- Collaborating with Human Resources Business Partners and COEs to ensure understanding and effective delivery of ER Programs and initiatives within the region
- Developing an effective level of business literacy about the business’ financial position, plans, culture and competition
- Experience as an ER Consultant or a Human Resources Generalist to include employee relations consultation work in a large employer setting
- Excellent problem-solving, tact, and conflict resolution are critical success factors to the role
- Employee relations or human resources consulting experience
3
Responsibilities For Bank Employee Relations Consultant Resume
- Native English speaker/ excellent English. Knowledge of additional languages of countries within remit would be helpful but not essential
- Experience of project/programme management
- Knowledge of Employment Relations and Employment Legislation across EMEA through practical experience essential
- Understanding, meeting and exceeding customer expectations
- Collaborating and Influencing others/Persuasiveness
- Conducting training and presentations as needed
- Creating Innovative Solutions/Breakthrough Thinking
4
Responsibilities For Employee Relations Consultant Asean & SP Resume
- Recommending and implement improved processes and procedures for ER programs
- Promoting business ethics and DNA Principles in all efforts. Ensure compliance with employment regulations and guidelines
- Thinking analytically and conceptually
- Working knowledge of employment law required
- Interpreting and implementing HR policies in line with Macquarie’s policies and risk management framework
- Understanding of Farmers policies, practices, and procedures, Code of Business Ethics, etc. desired
5
Responsibilities For AVP Employee Relations Consultant Resume
- Assists building leaders and managers in understanding and consistently applying company policies
- Leverage data and analysis to identify emerging internal and external trends regarding employee issues
- Coach Leadership on delivering performance feedback while developing employees to align with current and future business objectives
- Develop, implement, and facilitate training program for managers and the business related to harassment, new manager training, policy changes etc
- Work with the Legal Department in addressing and resolving external complaints from lawyers, tribunals and courts
6
Responsibilities For HR Employee Relations Consultant Resume
- Be innovative when work streaming, while still remaining within UHG established framework
- Develop presentation materials as required and provide training and workshops on relevant ER topics and recent employment law updates
- Provides advice and guidance regarding the progressive disciplinary and grievance processes
- Assist the Manager in addressing grievance and dispute resolution matters
- Proactively manage labor relations across CEE, including relationships with local and EU workers councils
- In close partnership with Business Partners, support managers and employees through departmental restructuring activities
- Assists with and/or conducts training related to employee relations
7
Responsibilities For Senior Employee Relations Consultant, VP Resume
- Advise CU Boulder employees regarding policies and procedures enforced by the Office of Employee Relations
- Facilitate organizational change discussions with Leadership which could include reorganizations resulting in layoffs and separations
- Provide advice and guidance regarding the progressive disciplinary and grievance processes
- Advises on content development for associate/manager communications or training on employee relations issues
- Facilitate organizational health assessment process, deliver feedback, and provide the appropriate support for implementing recommendations
- Accurately and timely maintain multiple employee relation databases and spreadsheets to ensure accurate information regarding all cases
- Works closely with HR Business Partners and client-facing HR Teams on all reductions in force, reorganizations, and redeployment initiatives
8
Responsibilities For Employee Relations Consultant Human Resources Corporate Operations Group Resume
- General knowledge of the personnel function, emerging HR trends, and familiarity with all areas of sound HR practices
- Influence other functional areas within or outside of HR for handling ER-related cases
- Proficient with Microsoft Office including Microsoft Word and Excel
- Proficient in operating company email, calendar, intranet, and Internet technology
- Serves as a strategic consultant to building leaders and managers in all aspects of human resources, heavily focused on employee relations matters
9
Responsibilities For Employee Relations Consultant Resume
- Conduct investigations and issuing discipline for the organization
- Provide guidance and support with improving employee performance
- Assists in employee dispute resolution regarding application of company policies
- Proficient with Microsoft Office including Microsoft Word, Excel and PowerPoint
- Track record of delivering services in a high quality manner
- Knowledge of state and federal employment law including specific knowledge in ADA, FLSA, EEO
- Work and communicate with all levels of management and a broad general understanding of the business function
10
Responsibilities For Senior Employee Relations Consultant Resume
- Provide oversight of ER issues in relevant countries including labour relations strategy where required
- Ensure accurate and high quality reporting of ER delivery and issues
- Empathy and Understanding: Puts others at ease; is sensitive to, and patient with, the anxieties of others; easily builds and maintains rapport and trust
- Partner with BPs, Legal, Head of ER and Global Business Partners as necessary to keep all informed with progress of employee relations activities
- Interface with other Center of Excellence (COE) teams such as Talent Management, Employee Services, Total Rewards, Talent Acquisition and Analytics and Reporting, as appropriate
- Liaise with ER Associate and Employee Services to ensure that all employee transactions are processed accurately and in a timely fashion
- Create and edit teacher’s edition of the employee manual to help Employee Relations and Human Resources professionals interpret and apply Company policies and drives conformity and consistency across the enterprise
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