Manager, Employee Relations Resume Sample
Anastasia Price
6780 Bergstrom Crossing,
New York,
NY
+1 (555) 113 1273
Work Experience
Manager, Employee Relations
08/2016
-
PRESENT
Houston, TX
- Sensitively and skillfully manage resolution of employee relations (ER) issues including
- Escalated ER issues
- Complex performance/policy issues
- Creating preventative action plans by proactively spotting issues
- Resolution of employee complaints
- Support responses to natural disasters, emergencies and critical incidents
- Coaching People Managers on ER skills and management of ER issues
- Support the successful resolution of ER investigations
- Complete investigations in partnership with ER team, HR Partners/Specialist and Cross-Functional Departments
Senior Manager, Employee Relations
11/2010
-
05/2016
New York, NY
- Conduct fact finding including in-person or telephone interviews of parties involved
- Provide written investigative reports, summaries and outline corrective action
- Contribute to formal responses to outside agencies
- Follow-up with stakeholders and decision makers on remedial action and preventative efforts
- Understand and communicate trends by maintaining databases/documentation and produce reporting/metrics
- ER trend analysis and trend layering
- Conduct climate surveys
Senior Manager Employee Relations
03/2007
-
05/2010
Los Angeles, CA
- Monitor external trends / research best practices
- Complete and participate in internal / external benchmarking
- Monitor new / updated federal / state / local guidelines and regulations
- Participate in policy review and updates
- Provide analysis and recommendations on trends
- Draft appropriate communication updates to HR community
- Participate in EEO, Affirmative Action and Vets100 process and programs
Education
Ottawa University - Wisconsin Campus
2001 - 2006
Bachelor's Degree in Human Resources
Professional Skills
- Generalist experience in the employee relations field, including exposure to major processes such as human/labor relations, training and development, health and safety, legal and corporate compliance, and employee communications
- Experience with the application of activities used to create a positive employee and/or labor relations environment and strong employee engagement
- Creating a production acquisition environment which delivers candidates with appropriate aptitudes and skills to work effectively in the manufacturing environment and manage performance issues
- Strong project management skills; proven experience leading high-profile investigations
- Demonstrable high order planning and prioritising skills
- Proven experience of delivering excellent customer service both as an individual and also in a team environment
- Excellent communication skills and an ability to collaborate
How to write Manager, Employee Relations Resume
Manager, Employee Relations role is responsible for conflict, leadership, interpersonal, analytical, coaching, software, training, communications, retail, integration.
To write great resume for manager, employee relations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Employee Relations Resume
The section contact information is important in your manager, employee relations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Employee Relations Resume
The section work experience is an essential part of your manager, employee relations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, employee relations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, employee relations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Employee Relations resume experience can include:
- Execute against multiple high priority projects through exceptional organizational, prioritization and effective time/project management skills
- Strong analytical and problem solving skills with ability to organise and analyze data
- Great interpersonal skills including effective written and verbal communication
- Excellent oral communication skills to maintain a professional tone over the phone and communicate with people from a wide range of backgrounds
- Strong organizational and project management skills. Able to work on multiple projects simultaneously when necessary
- Strong Project Management skills ie. ability to design/develop programs
Education on a Manager, Employee Relations Resume
Make sure to make education a priority on your manager, employee relations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, employee relations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Employee Relations Resume
When listing skills on your manager, employee relations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, employee relations skills:
- Possess excellent organizational skills in prioritizing workload in a fast-paced environment
- Excellent communication skills, both written and verbal, with proven results achieving conflict resolution are required
- Strong influencing, partnering, coaching and counseling skills
- Strong problem solving, conflict resolution, and decision-making skills
- Demonstrated influencing skills in dealing with all levels of employees and management
- Solid leadership skills and business understanding of human resources impact on bottom line performance
List of Typical Experience For a Manager, Employee Relations Resume
1
Experience For Senior Manager, Employee Relations Resume
- Strong organizational and management skills to supervise diverse operations with differing needs and problems
- Strong management, coaching and leadership skills
- Sound judgment, problem-solving and decision-making skills to solve problems and make decisions
- Develop and demonstrate a strong understanding of company policies and procedures
- Service & consultation skills
- Generally eight years of progressive experience with one year of managerial experience
2
Experience For Manager Employee Relations Resume
- Experience working directly with, coaching and influencing senior leaders
- Experience in indirect management of team members, including assisting in the development, training, and assignment of work/projects to other team members
- Broad experience conducting and advising on workplace investigations
- Experience advising on a wide range of employee relations issues, including re-organisations, workplace conflict and performance issues
- Experience directly or indirectly leading a team
- High volume employee relations experience, including formal investigations on ER matters and legal/compliance inquiries
- Maintain strong partnerships by promptly responding to escalated employee and manager concerns
- Establish strong relationships, build trust, confidence, and influence company direction and the various client groups
3
Experience For Senior Manager Employee Relations Resume
- Partner with the Law Department, Labor Relations, and other corporate HR departments as necessary to ensure effective case management and resolution
- Directly related HR Operations/ER/Compliance Experience
- Direct management experience HR staff
- Working knowledge and application of Microsoft Office systems
- Actively involves others, welcoming diverse points of view, encouraging ownership in projects, and empowering the Employee Relations team
4
Experience For Manager, Employee Relations & Compliance Resume
- Support managers with associate development by providing guidance on coaching, counseling, and performance management
- Support training administration and planning as required
- Is an engaging communicator, with the ability to speak/present to groups, and facilitate meetings, training programs and development discussions
- Design and implement analytics modeling, trending analysis and ER metrics model
- Suggest and facilitate HR training to hotel leaders during meetings, webinars, etc
- Counsel and advise business leaders in interpreting and applying policies and procedures to resolve complex team relations issues
- Provide practical, problem solving, even-handed solutions while serving as a trusted and confidential resource with an open door to all employees
- HR administration and reporting as needed
5
Experience For Associate Manager, Employee Relations Resume
- Proficiency and working knowledge of Microsoft Office
- Can, “connect the dots” when investigating ER issues
- Conducts formal investigations that typically follow a process of intake, discovery, assessment, review and recommended treatment including corrective action
- Tracks and analyzes employee relations trends with a focus on reporting insights to HR leadership for purposes of continual improvement
- Maintains compliance with federal, state, and local regulations concerning employment
6
Experience For HR Manager, Employee Relations Resume
- Provide day-to-day performance management guidance including the preparation of corrective action documents
- Facilitate the interactive process with employees seeking reasonable accommodation for disabilities in partnership with leadership at various levels
- Lead internal investigations regarding regulatory compliance in employee related matters
- Make recommendations on updating HR policies and procedures to minimize legal risk and maximize productivity in people management functions
- Provide support and response during natural disasters, emergencies and/or other critical incidents
- Oversees and organizes exit interview program. Identifies and recommends solutions to problems identified through trending
- Be the lead labor relations role for the assigned area with an average workforce of roughly 300, including temporary workers
- Exercises high levels of independent judgment in decision-making
- Provides guidance, support and training as a SME Business Partner on employee relations issues
7
Experience For Senior HR Manager, Employee Relations Resume
- Develop and implement policies and procedures, including grievance procedures and development and performance plan toolsets
- Provide employees with support and guidance to address their concerns in areas including teamwork, communication, and leadership among others
- Provide reporting and recommendations to aligned HR Business Partner
- Be the lead labor relations person for the assigned area with an average workforce of roughly 300, including temporary workers
- Drive the adoption of employee relations practices at Uber through communication and development of training to HRBPs, people leaders and employees
- Quick grasping and execution ability
8
Experience For HR Manager Employee Relations Resume
- Strategic vision, with a thorough working knowledge of employee engagement processes to maintain a union free work environment
- Manage the Employee Relations process by working closely with employees and managers on investigations and resolution of ER issues,
- Investigations and case resolution
- Ensure the successful onboarding of all new hires, including responsibility for new hire survey and following up with hiring managers to ensure onboarding process is completed in accordance with company guidelines
- Manage Corporate HR Initiatives, i.e., employee events, annual coat drive, holiday party, etc
- Compile quarterly exit data report and provide analysis for the Employee Relations and Talent Acquisition teams
- Talent assessment/reviews, as applicable
- Ad hoc HR projects as requested
- Stays current on employment law and makes recommendations for the company’s continued compliance in conjunction with Legal
9
Experience For Manager Employee Relations Initiatives Resume
- Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence
- Interpersonal Savvy: Relates well to all kinds of people, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact
- Learning: Learns quickly when facing new problems; a relentless & versatile learner; open to change; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks; quickly grasps the essence & the underlying structure of anything
- Leads a team of Employee Relations Representatives, assigns ER case work, and provides direction and coaching on employee relations resolution
- Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal and the informal network
- Organizing: Develops Organizational Capability. Can marshal resources (people, funding, material, and support) to accomplish task; can orchestrate multiple activities at once; uses resources effectively and efficiently; arranges information and files in a useful manner
10
Experience For Manager, Employee Relations Resume
- Actively investigates/responds to employee relations issues such as employee complaints, harassment allegations and civil rights complaints
- Partners with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations.Facilitates or provides training across the organization
- Assists in the evaluation of reports, decisions and results of the department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed
- Case Management System maintenance
- Conducts exit interviews, analyzes data and makes recommendations to the management team for corrective action and continuous improvement
- Ensures compliance with all federal, state and local employment regulations
- Provides support to Field HR Business Partner team on various initiatives including, but not limited to: training facilitation, policy and program roll-out, Employee Communication meetings, etc
- Advise Regional HR Operations and HR business partner on a range of employee issues. Develop a solid network with government, labor organizations and company representatives
List of Typical Skills For a Manager, Employee Relations Resume
1
Skills For Senior Manager, Employee Relations Resume
- Strong project management skills; can effectively handle multiple projects in a fast paced environment
- Strong written and verbal/consultative skills
- HR/LR experience or experience in a manufacturing environment such as Production Supervisor, CI Coordinator, Manufacturing Engineering
- Proven experience of providing robust solutions and improvements based on the analysis of the information and data
- Proven experience of enhancing processes which have benefited the business
- Proven experience of managing a team, carrying out performance reviews and producing development plans
- Able to communicate effectively in English, both written and oral forms
2
Skills For Manager Employee Relations Resume
- Exceptional leadership, customer service and motivational skills
- Effectively collaborate with people at different levels as well as from different functional teams within Jazz Pharmaceuticals
- Related experience with a strong focus on employee relations, engagement, conflict resolution and employee development
- Able to manage multiple priorities in a high volume environment where priorities change often
- Highly developed people leadership skills
- Experience leading a culture of safety through activities, action, and advocacy ensuring safe work practices and minimizing injuries
- Good working knowledge of federal, state and local laws regarding employment practices including FMLA, COBRA, HIPPA and ADA and EEOC regulations
- Strong knowledge of employment, employee relations, organizational development, training, succession planning, and retention
- Experience managing and working with teams across locations and geographies
3
Skills For Senior Manager Employee Relations Resume
- Relevant ER experience in the mining and/or manufacturing industry
- Experience in the preparation responses and applications before industrial tribunals including providing instruction to advocates and legal representatives
- Experience supervising a staff of 3 or more salaried employees
- Experience driving productivity improvement through workforce utilization and continuous improvement plans
- Strong track-record of influencing at the Director and VP levels
- Excellent working knowledge of federal, state and local labor laws and regulations
- Experience in dealing with change management/corporate culture principles and processes, as well as employee development principles
4
Skills For Manager, Employee Relations & Compliance Resume
- Extensive experience in managing employment matters and disputes before tribunals negotiation and dispute resolution
- Experience working in a fast-paced environment, preferably in a high growth technology company
- Experience with compensation programs and benefit plans for production/maintenance employees
- Experience with employee relations issues in regard to production employees in a union free site
- Devises solutions based on limited information and uses past experience or precedent to identify solutions or to adapt existing approaches to resolve issues
5
Skills For Associate Manager, Employee Relations Resume
- Experience with employee relations issues with production employees in a union free site
- Experience using Case Management / Workflow tools, such as Sales force, Remedy, Siebel
- Partner with the Law Department, Labor Relations, ER Center and other corporate HR resources as necessary to ensure effective case management and resolution
- Five (5) or more years of experience in human resources or related and equivalent areas
- Strong knowledge of HR related laws/regulations
6
Skills For HR Manager, Employee Relations Resume
- Proven ability to identify and solve problems creatively, strategically and compliantly
- Strong knowledge of MS Office, Word, Excel, and PowerPoint
- Demonstrated ability to make presentations to small, medium and large groups
- Establish and maintain effective relationships with all levels of employees required
- Certification Requirements (Driver’s License, Professional Certification, etc.): Valid Driver’s License, PHR/SPHR and/or SHRM-CP/SCP
- Total experience in Human Resources with at least 5 of the 10 years in Employee Relations
7
Skills For Senior HR Manager, Employee Relations Resume
- Implementing, coordinating and/or administrating HR programs, policies and procedures. Participate in HR initiatives and special projects
- Participating as an active partner in the provision of Shared Services Support to the client group by
- Participating as an active partner in the support to the client group by
- Managing the framework under prevention of Sexual Harrassment (POSH)
- Liasioning with Retired Award Staff
- Manage ad hoc vendor relationships as necessary to support and resolve identified ER issues and concerns (ER specific training; grief counseling, etc.)
- Performance Management: Support the performance management process by providing consultation, coaching, and preparation of performance documents
- Through leadership, directs the application of existing principles
- Confident to deal with all levels of employees across the organisation both verbally and in writing
8
Skills For HR Manager Employee Relations Resume
- Knowledge of business and management principles in areas such as resource planning teamwork development and leadership techniques
- Accountable for meeting short- to medium-term targets which impact the department/discipline
- People management responsibility for pay reviews, performance management, and resource planning
- Remain abreast of current and best practices regarding ER initiatives and external environmental pressures on the retail environment
- Comprehensive knowledge of emerging issues in employee relations
- Continuously improve the ER framework which includes best practices, guidelines, processes, reporting metrics, & remediation strategies
- Design ER-related learning & development trainings that align with Workday’s Core values
- Ensure consistent compliant and high-integrity approach in the management and closing of ER issues
- Recommend and lead solutions regarding ER issues as well as potential high-risk incidents and trends
9
Skills For Manager Employee Relations Initiatives Resume
- Company Policy and Practices: Provide advice and counsel to HRBPs, leaders, and employees regarding the interpretation of applicable policies and procedures
- Work with applicable HRBPs and business leaders to review and update existing and new site-specific policies
- Manage metrics and reporting for the team
- Provide regular communication and training to HR teams on employee relations policies, programs and related issues
- Partner with HRBP team to ensure understanding by employees of laws, regulations, and organizational policies
10
Skills For Manager, Employee Relations Resume
- Knowledge of principles and practices within a professional discipline
- Integrates and communicates fairly complex information within the specialization or recognized body of formal knowledge
- Proven experience of managing high volume and complex employee relations issues in an efficient and effective manner across all of the disciplines including but not limited to TUPE, collective consultation and tribunal claims. Experience to ideally also include Irish employment law
- Not afraid to deal with conflict, calm under pressure
- Creating a production acquisition environment which delivers candidates with appropriate aptitudes and skills to work effectively in the manufacturing environment and manages performance issues
List of Typical Responsibilities For a Manager, Employee Relations Resume
1
Responsibilities For Senior Manager, Employee Relations Resume
- Serve as a role model, and demonstrate the value proposition for diversity and inclusion, to include organizational vibrancy and advocating the company’s culture and heritage
- Strong analytical skills, ability to issue spot and analyze employment-related issues
- Prior experience establishing a new function or team
- Three to five years of Human Resources experience with some exposure to resolving serious employee relations issues
- Experience in Human Resources and/or Employee Relations
2
Responsibilities For Manager Employee Relations Resume
- Handle highly sensitive and confidential information in a manner that inspires confidence and trust; demonstrates discretion
- Apply a broad knowledge of HR practices and business needs to provide effective HR support in moderately to highly complex situations
- Experience in a multi-unit HR generalist or employee relations discipline
- Lead multiple, concurrent, high priority employee related activities with a focus on timely and consistent execution
- · Confident and innovative thinker; isn’t satisfied with “checking the box” or just pulling out “what we did at my last job”
- Possess a working knowledge of the collective bargaining process
3
Responsibilities For Senior Manager Employee Relations Resume
- Direct the administration of iterative operations activities, including time tracking, payroll, benefits administration and employee relations
- Supports management in leading employee engagement. Supports the Team Member Satisfaction Survey (TSAT) efforts by assisting management with communication and action planning. Works with management to identify and manage the employee impact of company decisions and changes
- Handle multiple, possibly conflicting priorities
- Design and conduct training for HR and management on management practices
- Supervise staff engaged in administering employee relations programs
4
Responsibilities For Manager, Employee Relations & Compliance Resume
- Proficiency with Microsoft PowerPoint, Excel formulas, graphs, tables, and formatting
- Manage adverse background checks and drug testing results in partnership with management
- Identify trends and patterns in cases using MI and manage accordingly with the wider HR Team
- Oversee the delivery of ER across the UK&I, owning ‘serious case management’
- Resolve issues that are differing, but related
- Issues require sophisticated analytical or problem solving techniques to identify cause
5
Responsibilities For Associate Manager, Employee Relations Resume
- Provides advice and consultation for front-line hourly employees on policy interpretation, Employee Assistance Program (EAP) issues, employee conflict, etc
- Provides guidance on Comcast’s Human Resources policies, practices and processes with Human Resources and business leaders
- Assists with the administration of the company’s affirmative action program and other regulatory filings, e.g., FCC, OFCCP
- Implement sound resolutions to complex employee relations issues
- Manage and administer a broad range of tasks and projects, including the development, implementation, interpretation and administration of policies and procedures to ensure and enhance organization’s capacity to handle employee relations matters and ensure compliance with federal and state labor laws
- Manage and administer employee entitlements, including statutory medical leaves of absence, reasonable accommodations, worker’s compensation and company benefits
6
Responsibilities For HR Manager, Employee Relations Resume
- Develop, recommend and implement personnel policies and processes which comply with U.S. state and federal law and meet Black & Veatch’s current business needs as well maintaining the Personnel Policies & Procedures Manual
- Work with Employee Relations Specialist on Department of Labor and OFCCP compliance activities and the development and production of the Company’s Affirmative Action Plans for all U.S. locations
- Build/ initiate and maintain strong productive relationships and partnerships within HR, Legal and Compliance, and the Business (employees and managers)
- Design and implement trending analysis and ER metrics model
- Design and conduct HR investigations and organizational assessments - recommend and develop appropriate remediations
- Proactive approach with US Business on Performance Management, with problem-solving employee issues, coaching and feedback, and ongoing support for Performance Improvement Plans
7
Responsibilities For Senior HR Manager, Employee Relations Resume
- Anticipates challenges and gaps in the business on performance issues
- Educate the US HRBPs and, at times, other members of the HR team on trends, best practices, updated employment laws, provide leadership to address any gaps to recommend and implement solutions
- Initiate, carry out and present findings (including possible options moving forward) for Employee Relations issues (including Performance Management issues) and HR investigations across U.S organizations as assigned and in close collaboration with appropriate partners in HR and the Legal and Compliance Department
- Continually monitor and assess potential ER trends across U.S organization – provide insights and resolution to HR leadership, including recommending and taking action to address
- In partnership with Legal and Compliance, focus on development of “best practice” processes for HR investigations, including drafting and/or refining process guidelines and appropriate templates (investigation reports, etc.)
- Collaborates with appropriate parties to forecast volume and monitor handling of Employee Relations inquiries, and provides input into budget/resource needs
8
Responsibilities For HR Manager Employee Relations Resume
- At times, partner with the International HRBP team in the closure of ER issues and/or investigations that occur in the U.S
- At times prepare and deliver formal presentations to the HR Department and/or Managers regarding investigations and/or concerning identification and recommendation of proactive ER measures to reduce the ER issues across organizations
- At all times, operate in line with Jazz values
- HRBP Support could be required to coach and guide managers
- Human Resource Certification Institute (HRCI)
- Oversees the day-to-day operations and initiatives within the HR functional area and supports the HR Director in establishing goals, priorities, and plans of action for HR function. Oversees the integration of processes within the HR function to ensure optimal customer service and productivity
- Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce. Engages in the resolution of employee relations issues
9
Responsibilities For Manager Employee Relations Initiatives Resume
- Travel to various sites as required
- Investigations: Conduct timely, thorough, and effective investigations arising under Company policy or specific to FMLA, ADA, CFRA, Title VII, Collective Bargaining Agreements, and other employment laws and regulations. Investigates and/or provides research support in respond to agency claims and labor grievances
- Training and Education: Partner with Sr. ER Manager to oversee compliance training delivery and accountability with production entities. Improve employee relations acumen by training and educating partners and clients on updates to policies and practices
- Develop Partnerships: Cultivate a strong client oriented service rapport with business leaders, HR Business Partner teams, and other internal partners that is based on a high level of collaboration and inclusion
- Proven ability to conduct investigations; highly skilled in articulating issues and recommendations
10
Responsibilities For Manager, Employee Relations Resume
- Critical Incident Response: Organize and participate in applicable threat assessment team calls
- Knowledge of employment law and practices; understanding of Company policies, procedures, state and federal laws, with ability to apply knowledge to multiple situations
- Excellent written, verbal, and consultative skills; creative and strategic problem solving skills
- Strong ability to competently consult with key stakeholders; able to influence and effectively resolve conflict; demonstrates good judgment
- Conduct HR investigations to include: gathering and analyzing facts, applying relevant laws, policies and past practice to reach conclusions, and recommend management actions. All investigation work is managed and tracked through PeopleForce, the Salesforce Service Cloud case management system
- Interpret and apply understanding of corporate policies and practices, employment law (in coordination with Salesforce Employment Attorneys and outside counsel), and other regulations to provide advice, guidance, or clarification for ER inquiries. Partner with global ER team to develop company-wide processes
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