Engagement Manager Resume Sample
Arne Carter
9917 Shanahan Corners,
Phoenix,
AZ
+1 (555) 174 7459
Work Experience
Engagement Manager
09/2015
-
PRESENT
Chicago, IL
- Influence, partner and build strong strategic alliances with cross functional leadership
- Engage, deliver and establish Business Transformation as a mission critical team within your focus Business Unit/Function and build credible partnership with Leadership teams
- Drive implementation of end-to-end process improvements and operational excellence initiatives focused on Customer Retention and Operational Excellence
- Partner with M&A and cross functional teams to drive post-merger integrations
- Strong ability to understand organizational strategic direction and translate those in to functional and operational change and improvements
- Research market trends and industry best practices to augment functional operating models
- CIO – CTO and their first line reports
- Ericsson Regional Sales Engagement in Business Line Managed Services
Senior Engagement Manager
01/2013
-
06/2015
Chicago, IL
- Ericsson and Customer’s Sourcing/Procurement department
- Aligning closely with Account and Services Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing
- Leading the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
- Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
- Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement
- Retain and nurture relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately
- Manage project- and account-level escalations as needed
- Ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients
Consumer Engagement Manager
07/2008
-
08/2012
San Francisco, CA
- Manage multiple strategic clients simultaneously
- The ability to proactively identify and mitigate risks to customer success, be it through the addition of new products and services, strategy & planning, or escalation
- Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
- Travel 40-70% (depends on geography and account distribution)
- Deep understanding of factors that drive customer success for Salesforce (or similar) implementations and how they directly contribute to long term customer retention
- End-to-end ownership of all in-store produce/service customer demonstrations
- Attend planning sessions and help define the realm of possibility
- Test the viability of proposed experiences in the context of the Branded Retail environment
Education
California State University Channel Islands
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Develop multi-channel (channels include email, push notifications, in-app messaging) marketing communications for the purpose of acquiring new users, encouraging them to listen, converting them to registered users, and enriching iHeartMedia’s subscriber data
- Excellent verbal and written skillsExcellent interpersonal skills
- Excellent problem-solving and conflict resolution skills, decision making, and interpersonal skills
- Good verbal and writing skills in Local languages and English as well as a strong presentation skills
- Strong organizational, analytical, detailed planning and project management skills; able to effectively prioritize projects and deliverables
- Strong oral and written communication skills, including presentation skills (MS PowerPoint, MS Word, MS Excel)
- Demonstrate strong organisational skills and ability to manage priorities
How to write Engagement Manager Resume
Engagement Manager role is responsible for presentation, business, interpersonal, leadership, organizational, analytical, technical, customer, english, relationship.
To write great resume for engagement manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Engagement Manager Resume
The section contact information is important in your engagement manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Engagement Manager Resume
The section work experience is an essential part of your engagement manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous engagement manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular engagement manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Engagement Manager resume experience can include:
- Strong personal effectiveness skills including understanding team dynamics, presentation skills & techniques, meeting effectiveness
- Good problem-solving and conflict resolution skills, decision making, and interpersonal skills
- Excellent communication skills and people skills at a region/global level
- Strong writing and communication skills with demonstrated success telling stories that are engaging and grab the attention of press and analysts
- Demonstrate strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement
- Strong organizational and planning skills; able to balance multiple priorities, define own work plans and tasks while executing against defined parameters
Education on an Engagement Manager Resume
Make sure to make education a priority on your engagement manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your engagement manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Engagement Manager Resume
When listing skills on your engagement manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical engagement manager skills:
- Excellent methodical and organisational skills. Proven time management skills
- Excellent communication skills with proven track record of building effective relationships with other
- Strong written and verbal communication skills (including presentation and PowerPoint skills)
- Strong verbal and written communications skills and ability to lead effectively across organisations
- Excellent written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences
- Strong communication and presentation skills. Able to effectively represent Teradata, Aster Data, and the PS organization
List of Typical Experience For an Engagement Manager Resume
1
Experience For Senior Engagement Manager Resume
- Strong communication and presentation skills. Able to effectively represent Teradata, Teradata Aster, Teradata Applications, Hadoop, and the PS organization
- Demonstrate strong sales skills with solid quota achievement record. Underperformers need not apply
- Strong project management skills; can effectively manage and follow through on tasks and projects to successful conclusion
- Experience of systems development tools and techniques and application planning and strong problem solving and troubleshooting skills
- Utilize analytical and project management skills to effectively interpret business needs, and translate the needs into technology requirements
2
Experience For Digital Engagement Manager Resume
- Strong influencer with excellent verbal and written interpersonal skills in both Japanese and English (native level Japanese and business level English)
- Good team player with strong interpersonal skills for influencing and advising
- Experience in managing several projects simultaneously; excellent project management skills
- Strong intellectual capacity, a continuous learner, highly analytical, good conceptual thinking skills
- Strong organizational skills, with a proven ability to manage deadlines in a fast-paced environment
- Fluent English language skills. Fluent French language skills highly desirable
3
Experience For Consumer Engagement Manager Resume
- Effective, sympathetic leader & team player with excellent communications skills
- Strong written and verbal communication skills, executive level presence and experience in facilitation and presentation
- Strong written and interaction skills, with demonstrated ability to negotiate solutions to complex issues
- Superior analytical skills and demonstrated track record of success in delivering analytic/consulting engagements
- Highly developed analytical skills and a strong understanding of organizational development and business planning
4
Experience For Employee Engagement Manager Resume
- Have excellent communication, influencing and customer management skills
- Strong statistical programming skills in a statistical package
- Relationship driven with strong listening and communication skills
- Strong solution/ product leadership skills
- Strong communications and presentation skills. Ability to positively represent yourself and Teradata
- Project management experience, combined with strong client relationship / management experience
- Good presentation and representational skills,
- Business and customer oriented with strong communication skills
5
Experience For Services Engagement Manager Resume
- Effective communication skills with an ability to synthesize and share knowledge
- Excellent communication, presentation & organizational skills
- Strong interpersonal skills with ability to interface positively with a variety of individuals and personalities
- Strong PowerPoint and excel skills necessary
- Strong communications and presentations skills, impactful and professional
- Strong written and verbal communication skills through various methods of communication
6
Experience For Service Engagement Manager Resume
- Excellent decision-making skills around project scope, time, and resources
- Proficient in use of Microsoft Suite applications and excellent written skills
- Detail-oriented; demonstrated organizational and communication skills
- Flexible, Disciplined, with excellent verbal communication and presentation skills
- Proven consultancy skills (networking, analysis, communication, conflict management)
- Self-motivated and determined strong negotiation skills
- Exhibit a commitment to be a team player with a flexible “can do” attitude and strong interpersonal skills; be a Self-Starter; Accountable
7
Experience For Workday Engagement Manager Resume
- Strong verbal collaboration and written communication skills
- Effective communication (verbal and written), interpersonal and diplomacy skills
- Excellent team player skills and team leader capabilities
- Demonstrated aptitude for effectively and efficiently working with volunteer Boards and Committees for high-impact results
- Solid documentation skills and proficiency with MS PowerPoint, MS Visio, MS Word, MS Excel, MS Project or related applications
- Excellent written and verbal skills with proficiency in Microsoft Office (Word, Excel, PowerPoint)
8
Experience For Culture & Engagement Manager Resume
- 2 Demonstrable track record of using strong communication and interpersonal skills to establish and
- 6 Able to operate effectively within a community engagement or consultation forum environment
- Excellent communication skills; articulate, persuasive and able to communicate difficult and complex matters in a straightforward, transparent manner
- Excellent project management, detail orientation and organizational skills
- Strong self-awareness; demands feedback from colleagues and constantly looks to refine skills and process
9
Experience For Stakeholder Engagement Manager Resume
- Experience with strong sales, delivery, relationship management and account management experience in the clinical industry
- Customer-focused, strong customer service and interpersonal skills
- Strong vendor management and team leadership skills in the coordination of multi-disciplined, multi-site on and offshore resources
- Strong Excel Skills; ability to manipulate and present data (i.e. create pivot tables, present data)
- Good computer skills, i.e. Excel, Word, PowerPoint
- Strong project management and organization skills to handle multiple projects and initiatives
- Strong numeracy, quantitative and analysis skills
- Strong Excel Skills; ability to manipulate pivot tables/present data
- Experience with mandatory solid 2-4 years of experience in technology or technology services sales
10
Experience For Professional Services Engagement Manager Resume
- Prior experience in a director-level consulting role or relevant management experience
- Strong execution, problem-solving and negotiation skills
- Excellent project management skills: successfully see multiple projects/tasks through to completion
- Demonstrate superior qualitative and quantitative analytical skills
- Strong presentation and business development skills
- Strong interpersonal skills and a collaborative approach to manage projects
- Strong presentation and communication skills are a requirement
- Proven experience building strong internal and external relationships
- Well-versed in English & Mandarin. Good communication and presentation skills
List of Typical Skills For an Engagement Manager Resume
1
Skills For Senior Engagement Manager Resume
- Demonstrated leadership skills with the ability to work effectively with people at all levels in an organisation
- Proven ability in identifying and analyzing problems, creating good solutions, deploying sound decision making skills
- Strategic selling and negotiating skills, skills in analyzing and evaluating territory dynamics to develop and implement a sales plan
- Strategic selling skills, skills in analyzing and evaluating territory dynamics to develop and implement a sales plan
- Excellent influencing and reasoning skills; with demonstrated ability to influence technical outcomes
- Strong analytical skills, outstanding command of Excel and experience with programming tools
- Excellent presentation skills, including strong verbal and writing capabilities
2
Skills For Digital Engagement Manager Resume
- Excellent content creation and editing skills (in English) and experience with briefing agencies
- Excellent communication skills including experience engaging with C-level executives
- Communicate effectively both verbally and in writing, and to interact effectively with diverse groups of stakeholders
- People management skills. Influencing skills particularly in complex customer environments
- Strong analytical skills & experience of digital marketing optimization
- Skills to communicate complex ideas effectively (both written and verbal) in English
- Have strong written and verbal communication skills and the ability to build strong consultative business relationships
- Strong administrative experience & organizational skills are essential, preferably within an HR environment
3
Skills For Consumer Engagement Manager Resume
- Skills to effectively communicate complex ideas
- Outstanding project management skills with a strong command of Microsoft Office applications in particular Excel
- Experience in effectively managing, evaluating and reporting on assigned projects
- Proven customer service/ liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders
- Possesses excellent communication skills (presentations, writing, speaking, follow-ups, status)
4
Skills For Employee Engagement Manager Resume
- Strong listening, influencing and relationship management skills required
- Self-driven with good business judgement and experience in developing and enhancing strong client relationships
- Project Management experience including clear examples of stakeholder management, organisations communications management and influencing skills
- Strong interpersonal skills gained from managing people and a collaborative approach to managing projects
- Demonstrated ability to communicate effectively with all stakeholders for regular status reporting as well as, any escalations
- Project management knowledge and professional experience (demonstrated experience working as a project manager, project coordinator, project analyst, etc.)
- 4 Excellent planning & organisational skills and an ability to work under pressure tomeet deadlines
- Strong analytical abilities, negotiation/presentation skills, and organizational/planning abilities
5
Skills For Services Engagement Manager Resume
- Experience with effectively engaging executives, managers, and subject matter experts to elicit content, develop strategies, and coordinate content approvals
- Business acumen and strong relationship building skills
- Strong verbal and written communications skills in English and German including group leadership and executive presentations
- Strong analytical/ logical thinking skills and clarity of thought
- Excellent ability to manage competing business pressures effectively
6
Skills For Service Engagement Manager Resume
- Strong ability to influence and problem solving skills
- Excellent writing skills with the ability to clearly document scope objectives, Deliverables, & milestones of a services engagement
- Strong coaching skills. Able to provide constructive criticism in a positive manner
- Strong analytical and problem solving skills, technical expertise and ability to communicate with Subject Matter Experts in similar roles
- Excellent communication, management, mentoring, and organizational skills
- Strong leadership skills including management of a team of 20+ practitioners
- Proven project management and demonstrated leadership experience
- Numerate and good research and/or quantitative skills, able to work in Excel to at least intermediate levels
- We also look for skills across three dimensions, technical skill, leadership and entrepreneurialism
7
Skills For Workday Engagement Manager Resume
- Proven negotiation and sales skills
- Manage multiple diverse projects simultaneously and good project management skills
- Excellent interpersonal / customer service skills
- Possess strong mastery of a breadth & depth of essential consulting skills and business/ brand strategy expertise
- Strong Organizational skillsand ability to lead cross functional teams
8
Skills For Culture & Engagement Manager Resume
- Have excellent presentation and client influencing skills
- Have good team based interpersonal skills but also able to work independently
- Have demonstrable competence in project management with proven time management and personal organisational skills
- Strong People Management and Client Relationship Management skills
- Excellent verbal & written communication skills with ability to communicate with senior leadership and at any level in the organization
9
Skills For Stakeholder Engagement Manager Resume
- Strong organizational skills and attention to detail, ability to multi-task
- Proven and well developed communication skills at all levels of the business
- Exceptional intellect; excellent analytical and quantitative problem solving skills
- Excellent written and verbal communication skills in both English and Greek
- Excellent written, verbal, and presentation skills to both technical and management clients
- Outstanding problem-solving skills, including the ability to disaggregate issues, develop hypotheses and actionable recommendations from data and analysis
- Outstanding communication skills with a natural ability to connect with others and share messaging with clarity and consistency
10
Skills For Professional Services Engagement Manager Resume
- Consulting background, with proven experience to implement and deliver enterprise software solutions
- Planning and organisational skills to determine what needs to be done to deliver multiple projects with defined timescales, and to ensure this happens
- Proven project management experience in product planning, consulting, business solutions, product marketing, or technology training
- Proven experience in one or more of the following activities: B2B sales/marketing, coordinating marketing campaigns, or merchant services
- Sound English skills (reading, writing, speaking)
- Use formal project management skills in planning, tracking, and reporting on project progress
List of Typical Responsibilities For an Engagement Manager Resume
1
Responsibilities For Senior Engagement Manager Resume
- Provide strategic marketing consultation to senior level managers regarding using the Digital channels (web, mobile, email, social) as a means to acquire, service and grow our relationships with our business customers. Interface with various groups to understand areas where the web can improve the customer’s experience
- Strong analytic skills, with a solid understanding of success metrics and a proven record of improvement against set goals and objectives
- Demonstrated competency in strategic thinking and leadership, coupled with excellent interpersonal and relationship management skills
- Excellent project management skills. Ability to manage multiple projects, stakeholders, juggle priorities and deliver to tight deadlines
- Experience at working effectively in highly challenging environments
- Detail oriented with good analytic and problem-solving skills. Ability to multi-task and stay organized in a fast-paced environment
- Proven superior problem-solving and analytical/quantitative skills
- Experience using analytical skills to monitor engagement tactics and adjust based on data
- Strong People Management and Client Relationship Management skills, in a positive, high energy, and highly accountable work environment
2
Responsibilities For Digital Engagement Manager Resume
- Strong understanding and experience with data center architectures (servers, storage, networking and systems architectures and interworking)
- Professional communications experience; including 6 years of experience managing and developing social and digital media channels
- Skilled at handling competing priorities, remaining flexible when faced with a short change of timelines
- Strong understanding of proven strategies for reaching and engaging Millennials and “young” professionals through volunteerism and philanthropy
- Proven experience managing and executing fundraising strategies and efforts
- Experience selling and/or delivering support services, or experience with products and/or processes related to customer support groups
3
Responsibilities For Consumer Engagement Manager Resume
- XML Validation and Troubleshooting using XMLSpy- Talend integration platform experience
- Demonstrated experience in managing third party agencies in the development planning and execution of brand and/or events required
- Proven experience of leveraging senior stakeholder ideas and applying intellectual rigor to craft executable plans
- Enjoy multi-tasking and handling day to day problems effectively
- Relevant experience in communications or a communications-related role, including experience of working with senior leaders
4
Responsibilities For Employee Engagement Manager Resume
- Experience in a Human Resources including 3-5 years of leadership experience and managing a team required
- Prior experience in advanced pricing analytics, pricing and promotion, MMM, Trade promotion optimization
- Prior Big 5 (or similar) consulting experience managing technology implementations
- Proven experience of managing Workday programmes or services, in a client facing role
- Demonstrated ability to prioritize time and utilize project management tools to facilitate the planning and tracking of large, complex concurrent projects
- Experience with a demonstrated record of deploying projects, meeting objectives, milestones and budgets
- Knowledge of Siemens PLM portfolio, Advantedge methodology, Project Management, Estimating Services SOWs and negotiating skills
- Proven significant direct or related experience in consulting and consulting methodologies, tools and techniques
5
Responsibilities For Services Engagement Manager Resume
- Prior experience managing database, data warehouse, “big data” implementation and / or architecture projects
- Team effectively with other parts of the Akamai organization including Support and Product Management to address and resolve customer issues
- Team effectively with other parts of the organisation, including Support and Product Management to address and resolve customer issues
- Experience delivering customer service, or experience with products and/or processes related to customer support groups
- XML experience, specifically validating XML
6
Responsibilities For Service Engagement Manager Resume
- Strong project management experience in life sciences, consulting or the pharmacy Retailer space
- Professional experience in consulting, pharmaceutical and/or healthcare industry with evidence of career progression
- Demonstrated experience in partnering with senior leadership on strategic initiatives
- Lead and motivate others, have a high level of selling and customer/partner service skills and have the ability to think strategically
- Prior experience managing database, data warehouse, “big data” implementation and / or architecture projects, preferably in the federal space
- Excellent data warehousing knowledge and experience in resource/practice management
- Digital experience, preferably within audience development and across a variety of digital channels, with media experience being a definite asset
- Demonstrated capability of juggling priorities in a deadline driven, customer focused environment
- Experience in Health care or managed care with Provider Contracting, Network Management or Provider Relations experience
7
Responsibilities For Workday Engagement Manager Resume
- Business management or consulting experience with a proven record of high performance
- Track record of being able to communicate effectively with a broad set of stakeholders
- Industry knowledge and experience in one/more of the following: consumer goods, food & beverage, financial services, automotive, healthcare, technology, B2B
- Industry knowledge and experience in one/more of the following: technology, consumer goods, food & beverage, financial services, automotive, healthcare, B2B
- Systematically monitor and understand actual market experience on an on-going basis to develop insights to drive effectiveness of digital communication
8
Responsibilities For Culture & Engagement Manager Resume
- Strong understanding of internet technologies and a demonstrated capacity to learn
- Project Management, multi-tasking and Time Management Skills
- Previous consulting experience at a senior level with strong capabilities in business development, client management and team development
- Proven track record in PR/ePR – experience managing search and social media
- Excellent understanding of the Investment Management sector and direct experience of the packaged software industry that supports it
- IT industry knowledge – proven consulting experience in large enterprises
- Prior experience of having worked in developed markets, especially in Europe/ UK/ France
- Sales experience and significant enterprise level Project Management experience (SOWs, Contract Management, Risk Management, Staffing)
- Highly developed consultative approach, solution selling and business development skills with an ability to consult with the C-level of the companies
9
Responsibilities For Stakeholder Engagement Manager Resume
- Account management and relationship building skills
- Proven C-level consultative selling experience
- Advanced influencing without authority skills
- Advanced dealing with ambiguity skills
- Solves complex delivery issues effectively. Escalates as necessary for confirmation of solutions or other options as needed
- Developed consultative selling skills in particular BURA RAN products and BUGS PRS NDO and NRO services (primarily towards small cells and indoor applications)
10
Responsibilities For Professional Services Engagement Manager Resume
- English and Japanese or Korean spoken and written skills is mandatory
- Demonstrated experience with Program Management Business Process Management and Software Development Lifecycle methodologies (Waterfall and Agile)
- Significant life sciences experience, or experience with products and/or processes related to Pharma
- Effectively execute the RFP/SOW process in partnership with the area sales teams
- Assess Customer surroundings and effectively communicate opportunities for growth from a business process, organizational and technological perspective
- Demonstrated thought leader expertise and proven success managing marketing operations to identify and address client needs
- Commitment to working collaboratively and effectively with people of other disciplines
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