Enterprise Manager Resume Sample
Marielle Rolfson
14583 Breitenberg Falls,
New York,
NY
+1 (555) 626 0363
Work Experience
Enterprise Service Manager
03/2018
-
PRESENT
Dallas, TX
- Run latest usage and identify impact of new contract pricing to customer
- Create project plans, estimating, milestones and cost/budget
- Review status reports prepared by project personnel and adjust scheduling as required
- Hire and retain talent to provide professional, high quality service to customers
- Manage the programming, planning, design, construction and activation of projects
- Act as liaison between the client/users and all other project participants including consultants, contractors, vendors and outside jurisdictional agencies
- Suggest and implements alternative solutions to problems with study timelines, schedules, resources, budgets
- Lead new project from DR0 (Concept Phase) through DR3 (Release to Manufacturing)
- Define needs, Develop and lead cross-functional teams as required by the project
Enterprise Territory Manager
12/2011
-
10/2017
San Francisco, CA
- Prepare new product introduction plans resulting in an effective development, Marketing and Mfg. Launch
- Work with cross functional groups to accomplish tasks identified in design review checklist
- Ensure product bill of materials are error free
- Prepare an effective product qualification plan and ensure timely completion
- Ensure all Mfg. Requirements are being met
- Ensure all documentation i.e. drawings, assembly and test procedures are in place
- Ensure short and long-term material strategy is in place
- Ensure engineering proto units are being built and handled in a timely manner
Enterprise Manager
01/2006
-
06/2011
San Francisco, CA
- Lead yield improvement and cost reduction activities
- Lead activities to minimize field returns and lead-time required to analyze those returns
- Rebate and revenue management
- Member support functions
- Rebate and shareback management
- Works cross-functionally to gather the enterprise’s pipeline of known demands
- Responsible for monitoring, analyzing, improving, and representing the EPM’s new work request or “intake” process
- Build and foster critical relationship with Enterprise or channel partners; new or existing and generating revenue through these corporate Clients
- Understand the pain points of customer and identify / qualify the customer requirement in projecting the funnel. Ensure consistent professional and timely resolution of customer issues. Establish cadence to review partner performance, develop action plans and identify emerging issues and ensure optimal service coverage and support solutions
Education
Wheeling Jesuit University
2001 - 2005
Bachelor's Degree in Information Science
Professional Skills
- Strong communication skills, both written and verbal, and group presentation experience required
- Strong business acumen, business planning, negotiating, influencing and presentation skills
- IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles
- Excellent verbal and written communication skills, including the ability to establish rapport and persuade others
- Excellent interpersonal and Communication Skills written and spoken esp. English
- Strong interpersonal skills; ability to influence/persuade decision makers; motivates team members
- Managing the “People” change as part of the cloud journey; Skills, Capabilities, and organizational designs
How to write Enterprise Manager Resume
Enterprise Manager role is responsible for presentation, leadership, interpersonal, travel, design, microsoft, development, excel, planning, purchasing.
To write great resume for enterprise manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Enterprise Manager Resume
The section contact information is important in your enterprise manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Enterprise Manager Resume
The section work experience is an essential part of your enterprise manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous enterprise manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular enterprise manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Enterprise Manager resume experience can include:
- Monitor, Deliver & regular communication on the SLA (Service Level agreement), manage customer expectations, Track & deliver various requirements on the ongoing solution in accounts. Regular weekly / Fortnightly update reports on the customer accounts to customer and Internal stake holders
- Responsible to handle accounts Sales / revenue / Billing, Collection and responsible as Single Point of Contact for Customer and delivering thru coordination of various functional teams. Analytical approach to review, address potential issues and proactive communicator and enriching relationship with customers & engage internal team
- Exhibit a personal leadership style that energizes the work group and drives successful execution against aggressive deadlines. Also, perform administrative research and compilation of customer / market data
- Monitor program compliance and ensure partners meet obligations. Drive internal Trimble meetings to review account status and align performance targets. Manage work streams to ensure support & service readiness for any new product launches or new client acquisitions
- Outstanding oral and written communication skills – ability to interface with senior management on a regular basis
- Experience in technology and communications leasing, with a demonstrated record of success
Education on an Enterprise Manager Resume
Make sure to make education a priority on your enterprise manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your enterprise manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Enterprise Manager Resume
When listing skills on your enterprise manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical enterprise manager skills:
- Proven ability to effectively interact at all organizational levels working with stakeholders and external partners
- Excellent written and verbal communication skills in Mandarin and English, including group leadership and executive presentations
- Excellent organizational skills and flexibility to travel at short notice for extended duration, if required
- Excellent leadership, verbal and written communication skills are required
- Strong communication and internal selling skills
- Experience writing Statements of Work and proven track record of closing multi-million dollar consulting deals
List of Typical Experience For an Enterprise Manager Resume
1
Experience For Enterprise Service Manager Resume
- Develop recommendations in the context of the engagement and effectively communicate them to senior management and client counterparts
- Builds strong professional relationships with key IT and business executives, including C-level Executives
- Being passionate about our customers’ success
- Helping create reusable best practice from engagements to be used on future assignments to help grow the professional services team
- Working across different locations for a global organisation as the engagements require
- Coaching Customer and Partner teams to be self-sufficient.
- Deep understanding of the storage management industry, products, competitors, history, emerging trends and changing marketplace
- Assists with implementation to ensure maximum value is gained from the member account plan by tracking savings, reporting and providing resolution
- Identifies and implements opportunities including signing of LOCs/LOPs, identification of sign off of savings, and documenting in savings plan
2
Experience For Enterprise Territory Manager Resume
- Extensive time spent working with & leveraging a diverse set of external Channel & Alliance partners
- Advocates for client needs in negotiating solution sales & troubleshooting delivery/support issues
- Actively manages accounts to protect & grow the company's business; coordinates all account forecasts, planning & reporting
- Responsible for achieving/managing quarterly, half yearly, & annual quota
- Demonstrable sales success achieving & overachieving sales targets
- Act as a change agent and as part of the team of Coaches leading and supporting teams and individuals in their Agile and Lean journey
- Utilizes Vizient tools (i.e. Savings Actualizer, Service Line Analytics) and training to implement cost saving methods to positively influence member results
3
Experience For Enterprise Client Manager Resume
- Identify enterprise prospects. Lead new project from DR0 (Concept Phase) through DR3 (Release to Manufacturing)
- Follow structured problem solving and process improvement methodologies (DMAIC, Nalco 7-Step Process)
- Implement sustainable solutions with metrics and results tracking
- Model operational excellence, visibly demonstrating leadership/change management behaviors
- Network with internal/external resources to bring best practices to the projects/organization
- Expertise with digital enablers (IoT, Digital Manufacturing, Product Life-cycle Management, Digital Twin, etc)
- Analyze space requirements based on current and proposed staffing levels
- Support Global Security to identify security needs based on 24x7 coverage, ensuring that office infrastructure is available at all times
- Responsible for responding to maintenance issues
4
Experience For Senior Enterprise Client Manager Resume
- Promotes and enables a culture of continuous improvement, timely feedback, and knowledge sharing
- Sales professional supporting US territory for premier business partner relationships in Communications and IT space
- Responsible for new member registration, website navigation training and spend management
- Responds to CRM targets and documentation (retaining current business)
- Works on issues that impact design/selling success
5
Experience For Enterprise Vulnerability Remediation Manager Resume
- Focuses on larger deals/opportunities & selling a range of company products & solutions
- Applies consultative-selling techniques to identify & advance opportunities
- Focuses on generating new business & builds, monitors & manages sales pipeline activity
- Orchestrate transition to Agile and Lean for a large organization as part of the Agile/Lean Coaching team. Act as a liaison with the Lines of Business
- Develops complex analytics (pricing and benchmarks) to assist member with contract and programs
6
Experience For AWS Enterprise Service Manager Resume
- Performs audits to assure proper price is being paid, and client and Vizient revenues are received
- Complex problems with unique solutions
- Contract portfolio optimization and maintenance
- Financial improvement opportunity identification
- Rebate and fee share management
- Manage/lead multiple cross functional projects and drive to timely completion
7
Experience For Enterprise Excellence Black Belt & Manager Resume
- Drive, communicate and embed change in the organization with new roles & responsibilities and system of continuance
- Coach/mentor assigned Green Belts
- Works with the IT Services programs and other functions within IT Services to assess each program’s end-user and IT operational impact and presents a holistic view for the Enterprise Portfolio
- Experience with FID/PID portable analyzer’s repair and service
- Establish positive working relationships with all levels of a Member’s organization, from employees of the purchasing department, to Executive level leaders
- Relevant experience in IT
8
Experience For Enterprise Services Manager Resume
- Management of Exchange on premise and O365
- Knowledge of Sharepoint and Lync/Skype for Business
- Provide guidance on highly valuable Key Performance Indicators (KPI’s) and Operational metrics for measuring Commonwealth operations performance and effectiveness
- Basic skills of Salesforce.com, Microsoft Office and ability to use T-Value in support of the sales effort
- Experience in a technical or support role
- Understanding of all aspects relating to “ownership” and “accountability” of a customer account with a “can do” attitude
9
Experience For Enterprise Tools Manager Resume
- Develop and deliver account plans, for all focus target accounts/ territory to attract and engage new customers and grow existing buying relationships
- Informs AVP of any member changes, including culture, personnel, and policies
- Further Information Enterprise Service Manager
- Owns the planning and execution of proactive face-to-face meetings/presentations at customer sites to review goals, problems and needs related to their existing base of accounts including, but not limited to Monthly and/or Quarterly Rogers’ Operations Reviews
- Collaborate on basic framework for SLA’s for application development
- Build a process to support SLA’s for different types of risk
- Partners with AVP, Enterprise Clients on development of member plan (penetration of contracts) and implementation of new solutions
- Leads/supports Enterprise Excellence projects, delivers timely results, tracks improvements, ensures control, and maintains accountability
10
Experience For Enterprise Agility Manager, VP, Auburn Hills Resume
- Work with enterprise client team, customer’s authorized suppliers & member business ventures to gather network contract data & enterprise client spend data for analysis
- Knowledge at creating detailed and executable Account Plans for a subset of Enterprise/Territory targets
- Works closely with the engineering team, operations team, vendors, and overall FOX Infrastructure Architects in designing and managing the FOX Messaging Services Environment
- Lead territory account development and acquisition strategies mapped to the organizational mandates, pain points, compelling corporate mandates, and planning cycles
- Leverage all resources to include inside sales, field sales, partners, channels, sales engineers, professional services, executive sponsors, finance, deal desk, and legal to drive a prospect to healthy, long-term relationships
List of Typical Skills For an Enterprise Manager Resume
1
Skills For Enterprise Service Manager Resume
- Strong business process analysis, design and project management skills to solve complex
- Critical thinking, decision making and leadership skills
- IT consulting/management experience, with IT Transformation experience in customer-facing roles
- To effectively manage stakeholder considerations while maintaining a group and regional outlook
- Structured problem solving or project management skills/background (7-Steps, DMAIC, Lean Six Sigma)
- To work effectively in a cross functional team and proactively educate and share knowledge with colleagues to assist in their understanding and development
- Regulatory Compliance initiatives. Effectively manages multi-disciplinary teams
- Communicate effectively to all stakeholders
2
Skills For Enterprise Territory Manager Resume
- Prior experience developing formal business cases is required
- Effectively identify business problems, assess proposed solutions, and understand the needs of business partners
- Proficiency in Microsoft Office suite including advanced Excel (vlookup, pivot tables, formulas) and PowerPoint skills required
- Proven knowledge and experience in the healthcare field (hospital environment), technical proficiency
- Manager deliver and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance
- Develop comprehensive project, communication, and change management plans. Effectively manage the project scope, schedule, and budget or mitigate project risk
- Verbal/written communication skills needed to train/ coach
- Reinventing Products and Services – IoT unlocking new business models, experiences, and connected ecosystems for innovation and growth
- Building strong relationships with senior executives and enterprise teams to understand goals and required outcomes
3
Skills For Enterprise Client Manager Resume
- Industry experience working with Industrial and Manufacturing companies in Innovation/Product Development Engineering or Manufacturing domain
- To be flexible and adaptable in an environment of changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group
- Strong knowledge of networking and distributed computing environment concepts
- Experience working with large multi-national organizations as the Consulting Services lead, Account and/or Relationship Manager
- Experience working with large multi-national organizations as the Consulting Services lead, Account / Sales and/or Relationship Manager
- Proven track record of selling consulting / professional services capabilities to enable customer delivery
- Broad Enterprise systems experience including Data Engineering, SAP, Oracle, and custom applications
- Experience in engaging with and regularly interacting with C-suite stakeholders in Business and IT
- Strong IT infrastructure and data center knowledge including software defined infrastructure and networking, virtualization, compute and storage
4
Skills For Senior Enterprise Client Manager Resume
- Previous experience in executing plans and being a trusted single point of contact for customers/partners
- Sales/GPO account management experience and/or supply chain/sourcing/contracting
- Previous experience in executing plans & being a trusted single point of contact for customers/partners
- Experience selling enterprise class solutions within clinical and general IT at large IDN’s and independent hospitals
- Results oriented. Prioritizes and plans works activities, using time efficiently
- Strong knowledge of infrastructure monitoring tools (Nagios)
- Strong knowledge of network and application monitoring tools (AppDynamics, Extrahop)
- Strong knowledge of Linux and Windows operating system
5
Skills For Enterprise Vulnerability Remediation Manager Resume
- Experience leading teams around the Federal Public Sector customer base
- Experience working with large multi-national organizations as the Client Account Lead / Partner
- Strong knowledge of small business lending
- Broad Industry experience along with an in depth understanding of regulatory and compliance in the FinServe space
- Experience in identifying the relationships between business services, information, applications and global infrastructure assets
- Experience working on large scale, multiple Scrum team projects
- Strong understanding of Enterprise type transactions with the ability to structure transactions
- Proven track record in achieving sales objectives
- Builds strong professional relationships with key IT & business executives, including C-level Executives
6
Skills For AWS Enterprise Service Manager Resume
- Understand the priorities of the Client, Vizient and the sales goals and makes adjustments to tasks as appropriate to achieve overall objectives
- Strong knowledge of Splunk architecture, administration and SPL
- Experience managing executive Customer relationships and key business stakeholders
- Leadership and track record of promotions and increased responsibility in your career including direct Management experience
- To join our team as an ESM, the following experience is required
- Experience working in a fast paced, matrixed environment
- See the enterprise perspective, ensuring that initiatives meet business priorities and objectives
- Digital experience – corporate or agency
- Operate as Services Executive and Client Partner to enterprise customers
7
Skills For Enterprise Excellence Black Belt & Manager Resume
- Deep experience in applying technology to solve business problems and affect business outcomes
- Proven track record of quota attainment and overachievement
- Fiber installation experience
- Strong ability to build and maintain successful relationships with partners
- IT technical and managerial experience
- Prioritize and adapt in a regulated environment
- Principles of effective communication
- External10+ years of IT experience
- Experience as a Scrum Master, Product Owner or Agile Coach in a large organization
8
Skills For Enterprise Services Manager Resume
- Experience with Agile tools such as Jira, Rally, etc
- Team player, astute business person with industry insight and outstanding success, 10+ year’s experience selling within healthcare technology
- Demonstrated success and passion selling into both new and existing enterprise level accounts at CIO level
- Experience selling enterprise class solutions within clinical and general IT at large IDN’s and independent hospitals
- Demonstrated ability to articulate the company value proposition and present solutions that
- Strong ability to build & maintain successful relationships with partners
- Experience in either continuous or discreet manufacturing environments
9
Skills For Enterprise Tools Manager Resume
- Solid knowledge of all MS Office Products – particularly Excel
- Provide relevant insight to enable prioritization of capability plans based on market needs
- SLED and/or Healthcare experience
- Maintaining and continually improving change delivery service quality when implementing extensive and complex change initiatives
- Creating a true sense of urgency, pace and collaboration across
- Setting the behavioural & performance standards
- Understanding of Ecolab/Nalco’s business processes
- Managing executive Customer relationships and key business stakeholders within Financial Services firms
10
Skills For Enterprise Agility Manager, VP, Auburn Hills Resume
- Understanding of other processes and methodologies and ability to speak intelligently about them
- Outstanding presentation and communication record (conference presentation, professional community events)
- Acting as an evangelist for the full extent of AWS platform capabilities and services to accelerate realization of business outcomes and AWS cloud
- Working with relevant specialist experts across AWS product and specialist resources to educate customers or support delivery
- Providing delivery oversight to AWS and APN members
List of Typical Responsibilities For an Enterprise Manager Resume
1
Responsibilities For Enterprise Service Manager Resume
- Proactively build relationships with Commvault’s “Sell-Through” and “Sell-With” partner community including: Value Added Resellers, Cloud Solution Providers, Systems Integrators, OEM’s, Storage Infrastructure Providers, and ISV’s Partners to aid in pipeline development and revenue capture
- Strong C/C++ development experience
- Communication;effectively and clearly articulates the selling with high impact
- Influencing and leading customer experience and engagement from sales though delivery to produce high-quality, business driven outcomes for the customer
- Cloud Computing experience
2
Responsibilities For Enterprise Territory Manager Resume
- Senior level executive engagement and advisory experience
- Agile and/or DevOps accreditation or experience
- Business development and B2B sales experience
- Works well under pressure with the ability to manage and drive multiple priorities
- Strong knowledge of Excel with a focus on cost study and analytical work
- Experience with MS Access, SQL and/or Tableau are desired
- Experience in Life Sciences Industry
- Relevant industry experience is desired
- Organizational Change Management experience
3
Responsibilities For Enterprise Client Manager Resume
- Media & Entertainment Industry experience
- Demonstrated ability to delivery financial results and secure results in a matrix environment without direct managerial control
- Proven track record to plan, navigate and negotiate a complex sales process
- Understanding of cloud technology topics such as CI/CD, elasticity, High Availability, Security as well as digital and mobile technologies
- Preparing and presenting technical and commercial proposals to client CxO leaders
- Working with relevant product specialist and delivery experts across AWS to educate customers or support delivery
- Deal shaping, including estimations and deal pricing for the implementation services
- Passion for selling into both new and existing enterprise level accounts at CIO level
4
Responsibilities For Senior Enterprise Client Manager Resume
- Track record of consistently achieving professional services sales targets and delivering solutions to solve clients business objectives
- Leading/managing people
- Deep understanding of common Agile and Lean practices and better product envisioning and development practices
- Conduct in-depth discussions regarding healthcare purchasing with potential members and suppliers
- Lead a team of superpumped individuals to connect Uber with external partners, closing deals and managing institutional relationships across the Philippines
5
Responsibilities For Enterprise Vulnerability Remediation Manager Resume
- Leads virtual extended engagement teams (e.g., sales, engineering, consulting, channel) as needed to secure business
- Review client inquiries for professional and expedient processing by the team
- Operationalizes the business strategy by developing actionable plans or programs for assigned Member
- Identifies specific category opportunities by utilizing Vizient tools
- Operationalize the business strategy by developing actionable plans or programs for assigned member relationships to optimize value
6
Responsibilities For AWS Enterprise Service Manager Resume
- Handles escalated complaints regarding supplier performance or product performance
- Creates unique and compelling value propositions so customer decision-makers clearly grasp the business value of CVLT healthcare solutions
- Track record of consistently delivering solutions to solve clients business objectives
- Familiarity with industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, GDPR, HIPAA, GxP and FDA
- To support the Head of Service Management to drive business transformation including processes and cultural changes required to move the business forward
- To provide customer training and presentations, where appropriate
- Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning
- Management consulting background and ability to become trusted advisor to client executives
- MBA and 10+ years (or no MBA and 15+ years) in IT product sales and/or consulting sales
7
Responsibilities For Enterprise Excellence Black Belt & Manager Resume
- Proficiency in Microsoft Office suite including advanced Excel (vlookup, pivot tables, formulas) and
- Proficiency in Microsoft Office tools, including Project, Word, PowerPoint, Visio and Excel
- Apply common sense understanding to carry out instructions provided in a variety of ways
- Use resources to best advantage, by collaborative working with all Team Leaders
- Provide and design infrastructure and monitoring solutions
- Establish positive working relationships with all levels of a Member’s organization
- Ensures member is maximizing the use of Vizient analytics tools through education and maximization
- RC while delivering complex and / or large scale change initiatives
- Promotes and recognizes cross-cultural working and communication within team – be culturally sensitive
8
Responsibilities For Enterprise Services Manager Resume
- Direct team’s work efforts towards customer outcomes –continually reinforces messaging around customer centricity
- Expert use of MS Office Suite including Excel, Power point, CRMs and other systems
- Leverage matrixed teams to align with account strategy and execute
- Act as primary liaison between the firm and vendor(s) to ensure product efficiency and the overall client satisfaction for the services provided
- Cultivate staff relationship across all Enterprise Services locations
- Develop employees by providing training, mentoring, performance management, succession planning as well as appropriately challenging assignments and assistance with career planning. This includes accountability for partnering with HR on recruiting, hiring and orientation
- Conduct regular scheduled meetings with the team for delegation of tasks, follow-up and staff development
9
Responsibilities For Enterprise Tools Manager Resume
- Administer Performance Appraisals for direct reports
- Utilize a project methodology, assist in the complete life cycle of a project: scoping, planning, requirements definition, issues resolution, testing, and implementation
- Establishes the mission and guiding principles for the CoE to enable the organization's adoption of Agile, DevOps and Lean practices and methodologies
- Identify and interview key individuals to gather needed details and direction to define business requirements
- Write business cases, business requirements, functional specifications, and user acceptance test plans with minimal direction and coaching for use by Systems and end user
- Juggle several projects efficiently despite resource and time constraints
- Determine space needs for storage, and new and relocated equipment. Work with the local Office Head to identify and install work space
10
Responsibilities For Enterprise Agility Manager, VP, Auburn Hills Resume
- Support real estate projects and initiative in conjunction with the Real Estate Committee and its delegates
- Leads communication activities to ensure the CoE vision, mission and strategies are understood and embraced across the Technology organization
- Develops and maintains policies, procedures and tools for the effective management of key processes including story authoring, backlog management, test driven development, defect tracking, testing tools, sprint cadence meetings, etc
- Establishes metrics, targets and governance processes to ensure programs adhere to success criteria such as budget, timeline, product scope, process conformance and business partner satisfaction
- Balances the need for consistency, flexibility and efficiency in the implementation of standard practices
- Manages and provides direction for new processes, policies, metrics, tools and methodologies
- Ensures the CoE effectively partners and collaborates with both Technology and Business leaders to successfully deliver on the digital delivery transformation vision and objectives
- Works closely with Domains and Shared Services teams to develop and implement standardized processes, solicit feedback and share lessons learned as part of continuous improvement
- Removes obstacles and roadblocks that impact the ability for the CoE to achieve its objectives and escalates when required
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