Enterprise Operations Resume Sample
Celine Upton
4842 Hudson Oval,
Boston,
MA
+1 (555) 394 9206
Work Experience
Enterprise Operations Manager
06/2016
-
PRESENT
Boston, MA
- Understanding of infrastructure used in a 24x7 production environment, such as servers, storage, network and data center elements is important to this role
- Some experience in a retail or post-secondary educational bookstore or library
- Experience with supervising and managing staff of five or more employees
- Proactively working on enhancing the team’s process and controls
- Project and initiative management
- Owns the operational performance of the assigned line of business(s) to meet performance objectives
- Responsible and owns the customer experience in regards to operational performance with average speed of answer, service level, hold times, associate schedule adherence, average handle time forecasts, shrinkage, and call abandonment
- Works cross functionally with Sr. Leadership across internal and external care centers to drive performance
- Provides indirect leadership of the site Operations Managers and Care Center Managers to ensure execution of all operational and Enterprise Initiatives
Enterprise Operations
12/2011
-
01/2016
Philadelphia, PA
- Owns and leads all operational initiatives including associate shift bids, associate vacation bids, offline events, enterprise execution coordination, staffing plans, and associate operational effectiveness
- Leads and manages operational effectiveness projects across multiple centers and locations
- Coordinates and communicates all operational activities for the enterprise in support of over 3000 internal and external associates
- Maintains working relationships with key Operations stakeholders
- Prepares executive reports and represents operational performance at weekly, monthly, quarterly meetings
- Liaises with Operations Team to deliver effective staffing and scheduling strategies for multichannel operations
- Proactively provides Workforce Management and scheduling analysis and recommendations for improvement, including long-term planning, scheduling & bidding strategies, staffing strategies
- Conduct analysis and recommends solutions to improve the performance and efficiency within the multichannel operations
- Validate forecast and staff planning against actual
Enterprise Operations Center Technician
05/2006
-
08/2011
Chicago, IL
- Develop strategic planning and scheduling strategies for multichannel operations
- Responsible for all forecasting and scheduling results
- Responsible for all resource and associate scheduling policies
- Responsible for the operational reporting needs of key channel stakeholders
- Serves as the primary business lead for the work force planning technologies
- Highly organized and detail oriented with demonstrated organizational, analytical, and trouble-shooting skills
- Experience in a global or national workforce planning environment required
- Excellent understanding of forecasting and staffing inter-relationships
- Knowledge of ACD systems such as Genesys and Avaya, which includes proficient application for agent database, reporting, call allocation, and skill-based routing
Education
University of Wisconsin-Richland
2001 - 2005
Bachelor's Degree in Engineering
Professional Skills
- BA/BS or equivalent experience with 8 or more years of prior relevant experience or Masters with 6 or more years of prior relevant experience
- Excellent verbal communication skills to coordinate with senior agency management and subcontractor team management
- Prior experience leading, managing, and overseeing large-scale enterprise operations and support teams
- Excellent business acumen and experience interacting with senior sales and business leaders
- Demonstrated experience in practical application of life-cycle system engineering for IT infrastructure
- Demonstrated experience transitioning from complex enterprise IT legacy system to modern state-of-the-art enterprise IT systems, networks and capabilities
- Demonstrated experience with operating systems such as RedHat Linux, Windows Server, or Unix
How to write Enterprise Operations Resume
Enterprise Operations role is responsible for retail, troubleshooting, technology, credit, training, integration, procurement, refining, security, shipping.
To write great resume for enterprise operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Enterprise Operations Resume
The section contact information is important in your enterprise operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Enterprise Operations Resume
The section work experience is an essential part of your enterprise operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous enterprise operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular enterprise operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Enterprise Operations resume experience can include:
- Strong Excel Function writing skills
- Demonstrated people and management skills to influence and direct the Operations and Support teams
- Effectively lead in an ever changing and fast pace environment
- Working experience with monitoring technologies and analyzing real-time statistics
- Monitoring the effectiveness of the team against SLA’s, driving change as needed to deliver service at a level that exceeds customer needs
- Working experience in creating scripts for Unix, Linux, Windows, MVS
Education on an Enterprise Operations Resume
Make sure to make education a priority on your enterprise operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your enterprise operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Enterprise Operations Resume
When listing skills on your enterprise operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical enterprise operations skills:
- Self-Direction to effectively prioritize efforts amongst competing demands
- Excellent people skills with ability to engage at all levels of the organization
- Strong attention to detail Good working knowledge of Microsoft Excel
- The ability to learn and comprehend complex instructions; understand the technical lexicon and respond effectively
- Demonstrated experience and performance in a comparable governance/compliance role
- Demonstrated experience in operations and maintenance of complex IT solutions in a large scale, distributed enterprise
List of Typical Experience For an Enterprise Operations Resume
1
Experience For Enterprise Operations Manager Resume
- Establishes and maintains internal procedures to conduct coordinated operations during emergencies. Seek continuous improvement and innovation in Business Operations Center operations and capability.
- Manage and maintain various internal support relationships to enable proactive/rapid awareness of potential customer, employee, and brand impacting incidents. Use unique centralized view of systems to provide subject matter expertise to other areas of T-Mobile and recommend best operational practices.
- Coordinate, facilitate and maintain crisis management policies and procedures. Prepare situation- specific response plans that outline operating procedures to be used in response to disasters or emergencies. Coordinate community support after a disaster.
- Create or gain subject matter expertise on Emergency Response and Disaster Recovery plans and practices to facilitate the launch and execution of these plan in the event of a threat or crisis. Ensure post event feedback is provided for continuous improvement of the plan
- Communicate orally and in writing, writing reports, and speaking effectively to individuals and groups.
- Effectively work with people during difficult, ambiguous, and stressful situations.
- Acts as an escalation point for file transfer technical issues that require advanced skills, knowledge and troubleshooting
2
Experience For Enterprise Operations Center Manager Resume
- Demonstrated experience in Cloud environments, including hybrid cloud
- Maintaining strong working relationships and liaising with internal and external stakeholders including clients, sales, legal, compliance and middle office
- Assists Operations Control management increase departmental effectiveness by identifying opportunities for improvement and suggesting superior alternatives
- Experience with Solarwinds monitoring and alerting features
- Experience running queries and locating raw data from Service Now for metrics and reports
- 2 – 4 years of working experience
- 1 – 2 years of working experience
- Proven customer focused expertise
3
Experience For Enterprise Operations Technical Lead Resume
- Researching and rectifying billing information
- Shipping and receiving of hardware
- Ensuring accuracy and integrity of the firm’s books and records
- Ensures proper procedures for rental selling, customer returns and sorting of rental shipments. Supervises temporary employees during rush selling periods
- Ensure performance with respect to scheduled changes, including the monitoring and reporting of start/stop times and coordinating detailed task activities
- Oversight of the configuration and monitoring including ticketing, reports, alerts and notification of service level agreements (SLA)
4
Experience For Enterprise Operations Engineer Resume
- Perform routine data center maintenance including cleanings, inspections, and working with maintenance technicians for scheduled and required visits
- Applies deductive reasoning in decision making
- Documentation of issue resolution using the service desk ticketing system
- Supervises subordinate staff members, and performs personnel actions including hiring and performance evaluations
- Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all SLAs
- Current knowledge of systems design, circuit delivery and telecommunications requirements analysis, including capacity planning and interface integration
- Liaison with internal groups (Credit, Sales, Trading, Middle office, Legal, Front Office, Settlements, and Corporate Treasury) to
5
Experience For Enterprise Operations Data Lead Resume
- Maintain inventory and labeling of equipment and removal of decommissioned hardware
- Measure and record data center environmental statistics such as cooling, power, and humidity
- Responsible for the monitoring and management of automated tasks such as system backups and scheduled tasks
- Leverage enterprise IT technical background to guide troubleshooting and problem management of system administrators on the team as necessary
- Devise policies, standard operating procedures and approval workflows for the environment
- Interface with customers and other vendors for the purpose of communicating status of operations
- Develop briefings, position papers and other supporting artifacts
6
Experience For Enterprise Operations Center Technician Resume
- Certification in an Operating Environment per AR25-2 regulations (e.g., MCP, OCP, CCNA, etc.)
- Manage multiple priorities and work accurately and independently in a fast-paced environment with limited supervision. Comfortable multi-tasking and able to deliver results under pressure and tight deadlines.
- Data entry and retrieval from multiple systems
- Outbound phone calls to vendors
- CompTIA Security+ CE certification, or higher, to meet DoD 8570 compliance requirements
- Active DoD SECRET security clearance, or higher
- Ensure SLA’s are met for the systems
- Improve the operational systems, processes and policies in support of organization’s mission
7
Experience For Enterprise Operations Specialist Resume
- Alignment of division resources, activities, and stakeholders with AIR mission and strategic objectives
- Development of division personnel and resources consistent with AIR’s future needs
- Fostering of a work environment and culture that emphasizes risk-based decision making, innovation, collaboration, communication, accountability, diversity, and inclusion
- Directing the planning and activities associated with the continued implementation and maintenance of the ITIL framework within IT and ensuring the operating metrics and KPI’s developed are used as a gauge of the performance of IT applications and systems
- Extensive knowledge of: IBM pSeries/AIX, IBM iSeries/OS400, Windows Servers, enterprise schedulers, OS400 ROBOT, monitoring tools such as HP-Openview and Solar Winds
- Demonstrated verbal and written communication skills to provide clear documentation, procedures and direction to staff, and to effectively communicate status and other reports for management and other departments within Information Technology
8
Experience For Director IT Enterprise Operations Resume
- Experience with Cisco Routers & Switches, F5 LTM & APM, F5 iRules, Nexus 7K & 5K, Cisco ASA firewalls and FWSM’s, Cisco ASR, IPS, Visio, CheckPoint, MS Servers, ITIL v3 process and foundation understanding required
- Experience with WAN technologies such as POS, DSL and MPLS required
- Data Center and high availability design experience
- Advanced knowledge of network virtualization technologies including VRF, VLAN, VSS, Catalyst Switch Stacking
- Advanced knowledge of Quality of Service
- Serves as Assistant Bookstore Manager. Assists faculty with placing textbook orders via online faculty adoption site on a timely basis. Ensures that faculty is kept advised of the status of their textbook order requests
- Follows up on delinquent book orders, damaged books, and delays in shipments. Assists the Bookstore Manager with problem resolution. Aids with timely return of unsold textbooks to publishers and wholesalers
9
Experience For Enterprise Operations Lead-ts / SCI Required Resume
- Ensures proper maintenance of sales floor with adequate stock levels. Supervises the flow of stock replenishment through inter-bookstore transfers and purchase orders
- Aids with sales floor layout and fixture plans. Responsible for the attractive appearance, cleanliness, and organization of the sales floor and storage areas
- Coordinates the work of student assistants in the preparation, pricing, and placement of incoming merchandise. Monitors deliveries to ensure timely merchandising within academic deadlines
- Assists with campus specific programs and outside selling events with planning and preparation. Coordinates the schedule and assignment of student assistants for these events
- Monitors incoming and outbound shipments. Assists with all freight, US mail, UPS, Federal Express shipments and campus deliveries. Ensures that proper record keeping practices are maintained, and all required procedures and regulations are followed
- Assists the Bookstore Manager in managing the daily operations of the bookstore and assists other Branch Bookstores as needed
- Assists with textbook buying, renting and selling periods. Aids in the coordination of textbook buyback period including customer transactions, shelving of books, reconciliation and shipment of books
- Display moderate skills with high level of proficiency
- Establish basic configuration of newly installed hardware to make it accessible on the network
10
Experience For Enterprise Operations Operator Resume
- Document and troubleshoot system related issues
- Prepare progress reports to inform management of project status and deviation from goals
- Consult with senior peers on certain projects
- Manages the daily operations of the Apparel and Gifts section of the Manoa Bookstore, Supplies Department. Assists various Bookstore support units to achieve goals and objectives, and to maintain the continuity and consistency of the department
- Develops short- and long-range merchandising and marketing plans and programs to fulfill the needs of the academic community and maintain the margin objectives of the Bookstore
- Maintains liaisons with the academic community, vendors, and the buying director of the Independent College Bookstore Association to provide the proper product mix at attractive pricing
- Acquires product information from various resources, analyzes product marketability, selects vendor, initiates procurement process, reviews vendor and sales performance, and executes corrective action to maintain proper inventory balance
- Escalation point for technical issues that require advanced skills, knowledge and troubleshooting
List of Typical Skills For an Enterprise Operations Resume
1
Skills For Enterprise Operations Manager Resume
- Effective management, leadership, and communication skills
- Demonstrated experience in Secure DevOps/Agile concepts and processes
- Demonstrated experience with server virtualization technologies such as VMware, Citrix, or Hyper-V
- Demonstrated experience with configuration tools such as Microsoft SCCM or Tivoli
- Working experience providing infrastructure operations support
- Working experience working with a ticket management/service desk system
2
Skills For Enterprise Operations Center Manager Resume
- Working experience in creating scripts for Unix, Linus, Windows, MVS
- Working experience in batch scheduling technologies
- Working experience in an ITIL-based environment
- Working experience as a participant in a change management process
- Working experience in Microsoft Office products
3
Skills For Enterprise Operations Technical Lead Resume
- Working experience in enterprise technology systems Tech. Certification
- Working experience in a Network Operations Center (NOC) or Enterprise Operations Center (EOC)
- Understanding of Application and Skill volumes, AHT variables, Occupancy Targets, and Service Level metrics required
- Experience planning, coordinating and executing an Enterprise Operations Center 24/7 technical support
- Experience leading, mentoring and developing direct reports and other professionals
4
Skills For Enterprise Operations Engineer Resume
- Experience supervising or leading teams or projects
- Experience performing technical direction, supervisory functions, and OJT training
- Experience in monitoring and troubleshooting Information Technology systems in a Data Center – 1 year
- Experience in monitoring and troubleshooting Information Technology systems in a Data Center
- Work independently with limited direction managing multiple high priority projects in a well-organized fashion
- Demonstrated expertise in enterprise operations, including management of enterprise operation centers
- Eight years of experience dealing with business operations (i.e. sales, care, supply chain, emergency management, etc.).
- Experience remotely supporting Microsoft Windows Server OS
- Experience remotely supporting Linux and Unix Server OS
5
Skills For Enterprise Operations Data Lead Resume
- Experience administering networks and/or firewalls – 1 year
- Experience providing operations support for enterprises with at least 10,000 users
- Experience administering networks and/or firewalls
- Experience troubleshooting storage or backup issues in a large environment
- Experience troubleshooting SAN or NAS issues in a large environment
- Experience troubleshooting VMWare issues in a large environment
- Experience working in an enterprise cloud operations environment
6
Skills For Enterprise Operations Center Technician Resume
- Directly related experience in network administration and support
- Demonstrated ability to influence senior stakeholders
- Experience in enterprise IT operations
- Experience with NIST SP 800 series and/or ISO 27001 information security management aligned to Enterprise Operations
- Supervisory work experience in the travel industry
- Work experience in a college or university higher education or post-secondary educational institution
7
Skills For Enterprise Operations Specialist Resume
- Experience with Cisco Routers & Switches, Nexus 7K & 5K, Cisco ASA firewalls and FWSM's, Cisco ASR, IPS, CheckPoint, Palo Alto
- Data Center and high availability infrastructure support experience
- ITIL Experience – Incident, Problem and Configuration Management – 1 year
- ITIL Experience – Incident, Problem and Configuration Management
- Experience with Cisco Routers & Switches, Nexus 7K & 5K, Cisco ASA firewalls and FWSM’s, Cisco ASR, IPS, CheckPoint, Palo Alto
8
Skills For Director IT Enterprise Operations Resume
- Experience dealing with audit requests and SOX documentation
- Training and ongoing support from all levels of management
- Working with suppliers, contractors, partners and 3rd party delivery teams to define service/support strategy along with operational tasks
- Managing service delivery to achieve defined SLAs
- Being a self-starter is essential
- Understanding and execution of System Recovery Manager (SRM) and other related tools within VMWare infrastructure
- Interacting with clients, sales team and internal teams to develop a full understanding of client profile and requirements
- Perform technical and administration direction, including hiring, shift planning, performance management, and salary administration
- Work within a ticketing systems, updating and creating tickets
9
Skills For Enterprise Operations Lead-ts / SCI Required Resume
- Travel for purposes of attending meetings, training and other activities, and work beyond normal hours, including evenings and weekends
- Provide preventive measures for proactive monitoring and recommending redundancy or self-healing capabilities to limit outages that impact service delivery
- Provides registration support services, such as developing and maintaining the online and paper registrations and updating the program website
- Travel independently to various locations in a timely manner for purposes of attending meetings, training, and other activities
- Establish training processes for staff to achieve sufficient knowledge and proficiency in operations processes and tools
- Dedicated training & management support
- A comprehensive benefits package including medical, dental and vision coverage as well as the opportunity to participate our 401(k) program
- A competitive starting Base Salary with salary increases based on performance
10
Skills For Enterprise Operations Operator Resume
- Both solve problems and explain underlying issues across all levels
- Cisco Certified Entry Networking Technician (CCENT) Certification
- Cloud and Physical Servers running various OS types (i.e. Windows, Linux)
- Etup, configuration, troubleshooting of servers and network nodes in enterprise environments
- Completion of National Incident Management (NIMS) and/or Incident Command System (ICS) training and coursework
- Analyze new emerging infrastructure technologies and translate implications of the new technology into the operational management approach and model
- Oversight of the day to day functioning of the production line
- Fixed income bonds: Corporate, Government, Agency, Emerging Market, Convertible, Structured notes
- O Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security,
List of Typical Responsibilities For an Enterprise Operations Resume
1
Responsibilities For Enterprise Operations Manager Resume
- Showcase your excellent attention to detail combined with your past experience to ensure the team’s deliverables are accurate and of a high standard
- Responsible for the development, configuration, monitoring, troubleshooting and maintenance of complex enterprise-wide file transfers
- Assists the Bookstore Manager during annual physical inventory and audits
- Assists the Bookstore Manager in managing the daily operations of the department and assists other stores and departments as needed
- Work at the various campus bookstores around the state, including the neighbor islands, for an extended period of time
- Create monthly and quarterly reporting
- Manages and maintains the integrity of the various databases within the computerized inventory management system
2
Responsibilities For Enterprise Operations Center Manager Resume
- Determines the merchandising techniques and methods with regard to store layout and design to provide optimal traffic flow and product exposure. Assists with the renovating or remodeling plans
- Analyzes inventory and financial reports; identifies the areas of concern, develops and executes proper course of action. Performs Open-to-Buy analysis to control inventory levels and to produce a positive impact on the Bookstore financial position
- Supervises and trains staff employees; creates and provides current training materials. Conducts performance evaluations; provides addtional training, counseling, or discipline as needed
- Provides technical, informational, and merchandise support to Branch Store Managers. Assists them in their procurement and promotional activities
- Supervises annual physical inventory, prepares listings and reports as requested by auditors. Assists with periodic physical inventory in the other retail departments
- Purchases and sells a variety of merchandise for the convenience of the students, the Academic departments and administrative staff
- Monitors and controls inventory and expenses. Initiates and develops procedures which enable sound management of the department, creating and adhering to budgets in a retail sales environment
- Provide assistance to all Manoa bookstore departments and Branch Stores as needed
- Considerable working knowledge of principles, practices and techniques in the retail management field as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
3
Responsibilities For Enterprise Operations Technical Lead Resume
- Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with retail management
- Work beyond normal hours, including evenings and weekends
- Possession of valid State of Hawaii Driver's License (class 3), valid comparable driver's license, or use of other means of transportation which meets position needs
- Provides assistance to all Manoa Bookstore departments and Branch Bookstores as needed
- Responsible for proactive monitoring, maintenance, troubleshooting, repair and upgrades of servers, network infrastructure, base software services, power distribution systems and environmental systems for the distributed internal network as well as the monitoring of connectivity to vendors, partners and subsidiaries
4
Responsibilities For Enterprise Operations Engineer Resume
- Responsible identification and creation of automation to facilitate key activities such as timely triage of issues, rapid system recovery, and speedy validation of service restoration
- Experience with Linux in an enterprise environment
- Interfaces with internal and external contacts to develop file transfer solutions and to troubleshoot / resolve issues
- Trains other staff in new technologies, methods or process, when required
- Create metrics as requested based on data pulled from Service now
5
Responsibilities For Enterprise Operations Data Lead Resume
- Manages the daily operations of the Manoa Bookstore, Supplies Department. Assists the various support units within the Bookstore to achieve goals and objectives, and to maintain the continuity and consistency of the department
- Work beyond normal hours, including evenings, weekends, and holidays
- Monitor and alert on device and performance issues
- Provide analysis and recommendations to customers on major problems or incidents with various technologies
- Troubleshoot basic network and firewall issues
- Maintain and troubleshoot Microsoft Windows servers
- Maintain and troubleshoot Linux and Unix servers
- Operate as part of a global team and contribute to, and be involved with, regional & global projects / initiatives across Client Onboarding and the Operations Division as a whole
6
Responsibilities For Enterprise Operations Center Technician Resume
- Tracking and monitoring onboarding activities and driving all end to end onboarding related workflow
- Understanding the Bank’s operational processes, requirements and systems to ensure effective communication and credibility with internal and external stakeholders, and manage issues to resolution through appropriate escalation channels
- Assist with Regional deployment planning, rollout and support
- Team manager for the Enterprise Operations Center (EOC)
- Along with staff, become familiar with the setup and operation of virtual networks
- Oversight of EOC to provide Tier 1 telephone and email support to clients as the initial resource to resolve network and infrastructure related questions and problems
- Perform regular and periodic reviews of Standard Operating Procedures to ensure they are current and designed for optimum efficiency
- Manage on-call and staffing requirements for 24/7/365 support
7
Responsibilities For Enterprise Operations Specialist Resume
- Manage all Infrastructure Crisis events including the coordination of resources, leading the issue resolution effort, and communicating status to all stakeholders
- Manage enterprise operations team's activities to ensure customer platforms are kept serviceable, available and supportable 24/7/365, ensuring maintenance tasks are coordinated, communicated, scheduled and resourced accordingly
- Responsible for monitoring performance levels and trends throughout the infrastructure to determine quality of service
- Manage Root Cause Analysis (RCA) efforts and follow-thru action item tracking
- Provide security operations services, providing a full spectrum of integrated services for monitoring network and security activity throughout the customer environment
8
Responsibilities For Director IT Enterprise Operations Resume
- Assist with the following proactive and reactive actions during security events
- Assist with keeping security software and appliances up-to-date with versions and patches within the timeframes directed by the customer
- Provide proactive and scheduled console monitoring of infrastructure and systems in read-only in near real time (e.g., hardware, network, batch schedule, interfaces, and table spaces), respond to messages, and take corrective action as required
- Serve as the Leidos primary representative responsible for operations of all NMCI services and collaboration with other service providers to provide the common services for the sustainment of NMCI Service Operations
- Lead the coordination with the NMIC Network Operation and Security Centers, watch teams, support personnel and task areas leads to resolve service disruption issues and to enhance situational awareness and operational service performance
- Provide guidance and direction on the day-to-day activities required to deliver end-to-end monitoring, management, administration, and maintenance for all NMCI services and infrastructure
9
Responsibilities For Enterprise Operations Lead-ts / SCI Required Resume
- Oversee Security Operations Center functions such as continuous monitoring, operating, reporting, detection, investigation, defending and maintaining the cyber security components
- Ensure continuous monitoring and manage cyber security service components (e.g. alarms, events, logs) for security, capacity, performance, availability and support elements (power/cooling)
- Lead weekly service operations meetings apprising the NMCI Government leadership of SLA performance, network and system operations, security, remediation activities, performance impacts, system outages, and other operational matters impacting system confidentiality, integrity, and availability
- Ensure timely delivery of all Operational support, maintenance, and enhancements, removing any obstacles to completing work as scheduled
- Provide leadership and collaborative consulting on the Engineering Review Board, and the Change Advisory Board
- Ensure adequate resources, procedures, and reporting for backup, restore, and data recovery strategies and that they are consistent with SLA requirements
- Ensure all network devices and systems comply with the configuration baselines and all Security Technical Information Guides (STIGs) are accurately configured and applied to all systems
10
Responsibilities For Enterprise Operations Operator Resume
- Ensure processes are in place to review, update, and develop documentation for system and network services, data storage operations and maintenance processes and procedures and provide recommendations for improvements/changes
- Manages operational incidents to resolve them within agreed service levels according to their priority
- Provide support to the network and systems security personnel in Information Assurance and Cybersecurity incident response
- Provide guidance and direction on the performance of operational security functions, as required, and provide accurate reports of related activities, to include but not limited to Information Assurance Vulnerability Alerts (IAVAs) and vulnerability patching
- Lead and manage daily operations of the Enterprise Operations department, including: Network, Unified Communications, Systems, Storage, ITSM, Windows and Citrix, VMware, UNIX, email and Active Directory, SCCM, Mobile Device Management, and the 24/7 Operations Center in their daily activities
- Foster an environment of collaborative communication with all internal and external partners
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