Escrow Specialist Resume Sample
Justus Johnston
4728 Vicenta Lodge,
Chicago,
IL
+1 (555) 362 4389
Work Experience
Escrow Specialist
10/2017
-
PRESENT
Phoenix, AZ
- Follow Guild’s information security policies
- Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to customers’ requests
- Research accounts noted on quality control reviews as out of standard/policy exceptions and provide information needed to respond in a timely manner. Provide information/documentation necessary to refute the observation or identify the root cause and suggest corrective action(s) for the account in question
- Research accounts noted on examination or audit requests and provide requested information and/or documentation prior to the due date
- For accounts identified as audit/examination exceptions, provide information needed to respond in a timely manner. Provide information/documentation necessary to refute the observation or identify the root cause and suggest corrective action(s) for the account in question
- For selected processes, review a population of accounts for adherence to established standards and timeframes. Document research and findings, providing recommendations for exception at the account and/or process level
- For selected vendors and processes, review a population of accounts for adherence to established standards and timeframes. Document research and findings, providing recommendations for exception at the account and/or process level
- Assist in the population of data for the vendor scorecards and participate, as needed, in vendor performance review sessions
- Assist with acquisitions and sales activities as needed and directed
Title & Escrow Specialist
11/2012
-
06/2017
Houston, TX
- Assist with the accumulation, categorization and tracking of customer service issues. As needed, assist in identifying root cause issues and possible corrective actions at both an account and process level
- Ensure that homeowner’s insurance payments are made timely and accurately on behalf of our customers...or…
- Operating efficiently within the Mr. Cooper Operating system a key requirement of the Escrow functions
- Basic understanding of Microsoft Word and Excel
- Ability and desire to work with Mr. Cooper System
- Perform manual reviews on escrowed accounts per RESPA guidelines to identify discrepancies
- Where applicable, determine tax, insurance and PMI amounts by working with the appropriate contacts
- Maintain and improve quality and production results by following department standards
- Coordinating the setup and monitoring of optional insurance products in the system of record
Performing Operations Escrow Specialist
12/2008
-
05/2012
Detroit, MI
- Monitoring receipt of insurance premiums paid by borrowers
- Distributing premium payments to insurance carriers
- Monitoring status of insurance policy and processing cancellation notices if needed
- Determine insurance and PMI amounts by working with the appropriate contacts
- Review reports for pending Insurance disbursements for each day, researching payments that were denied disbursement
- Review accounts for those in REO or for loans not escrowed
- Understand whether a policy is listed as inactive and how to determine to cancel, reactivate or manually disburse a check
Education
Muskingum University
2002 - 2007
School's Degree in Business
Professional Skills
- Excellent verbal, written, organizational, problem solving and presentation skills
- Strong interpersonal skills, comfortable among peers and all levels of management
- Basic math and accounting skills required
- Experience in Mortgage loan servicing (Teller, accounting clerk, cashier, data .entry clerk or similar role maybe acceptable)
- Close to moderate supervision required, depending on experience level
- Basic knowledge and experience in escrow management services
- Experience in an IT environment
How to write Escrow Specialist Resume
Escrow Specialist role is responsible for software, research, finance, printing, security, accounting, reporting, insurance, basic, microsoft.
To write great resume for escrow specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Escrow Specialist Resume
The section contact information is important in your escrow specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Escrow Specialist Resume
The section work experience is an essential part of your escrow specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous escrow specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular escrow specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Escrow Specialist resume experience can include:
- Good organizational & multi-tasking skills
- College and 1-2 years mortgage/banking experience
- Experience in a departmental leadership role within a financial services industry
- Computer literate, experienced with Microsoft Office and internet research
- Efficient and detail oriented with the ability to prioritize and complete multiple tasks
- Following established procedures, verify that all taxes are paid by their due dates so as to avoid late fees and penalties
Education on an Escrow Specialist Resume
Make sure to make education a priority on your escrow specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your escrow specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Escrow Specialist Resume
When listing skills on your escrow specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical escrow specialist skills:
- Working knowledge of PC, good software skills (Windows, Excel, Word)
- Communicate effectively and courteously, both written and oral, to gain information from individuals/customers by asking appropriate questions
- Effectively multi-task and work in a high-volume environment
- Answer member inquiries regarding PMI insurance including the canceling of insurance prior to the scheduled cancellation date
- Meet strict deadlines with excellent attention to detail
- Possess positive references from prior employers
List of Typical Experience For an Escrow Specialist Resume
1
Experience For Title & Escrow Specialist Resume
- Communicate with members regarding flood certification issues, pulling new certificates if needed
- Follow established procedures complete all necessary steps for removing the PMI insurance for borrower requested
- Maintain all policies and procedures related to the servicing of escrow accounts update as industry changes warrant
- Use Macros to filter disbursements
- On monthly basis post Interest on Escrow
- Communicate such to members
- Process monthly remittances to various PMI companies
- On a monthly basis monitor loans with PMI and determine those that are eligible for automatic cancellation
- Ensure proper policy and procedure is followed and all necessary documentation is received when a member opts to cancel PMI insurance
2
Experience For Loan Servicing Escrow Specialist Resume
- Have detailed knowledge of all applicable internal programs and applications i.e. E3, CRM etc
- Manages regular and special escrow analysis cycles. Performs individual escrow analysis as requested by other departments
- Manages escrow overages and shortages and refunds monies to borrowers where required
- Reviews Escrow Analysis Statements to ensure escrow lines (tax, insurance and PMI) are accurate
- Works reports provided by Corelogic on lien exceptions, tax line maintenance, and DELFUS responses
- Monitors Tax and Insurance open items to ensure timely payment
3
Experience For Performing Operations Escrow Specialist Resume
- Monitors tax and insurance disbursements on foreclosed and REO properties
- Provides analytical solution support
- Collaborate with Homeowner’s Associations (HOA), Condominiums Associations, and Cooperatives to gather documents and negotiate assessment balances
- Perform audit functions for HOA, tax, insurance or escrow analysis functions
- Ensure that HOA payments are made timely and accurately on behalf of our customers
- Responsible for additional assignments as required
- Administer all aspects of Escrow Accounts
4
Experience For Mortgage Escrow Specialist Resume
- Analyze and research bank reconciliation items daily
- Reconcile funds received in Escrow with closed real estate transactions
- Manage inflows and outflows of accounts and regularly communicate with Compass team members, agents, and customers
- Serve as the first point of contact for account discrepancies
- Assist with monthly analysis and various ad-hoc reports
- Assist in other areas within the Escrow department when needed
5
Experience For Long Term Escrow Specialist Resume
- Conduct tax contract audit annually
- Assist internal and external clients with tax inquiries
- Knowledge of mortgage documents, such as, Deed of Trust/Mortgage, Note, Initial Escrow Disclosure
- Data Entry (test required)
- Heavy Document Review
List of Typical Skills For an Escrow Specialist Resume
1
Skills For Title & Escrow Specialist Resume
- Highly proficient at identifying risk and determining root cause
- Account review, provide reporting and payment of PMI insurance and testing of EAS and GTA enhancements related to all escrow functions
- Communicate with members extensively regarding the servicing of their escrow account
- 60 % of time: Data Processing
- Processing MSP tasks sent by customer service, vendors and internal team requests
- Participate in necessary webinars and job related training that are a direct result of management request
- Completing all work with a high level of quality to ensure adherence to compliance and regulatory requirements
- Identify areas in which the Escrow Operations department can be more successful with cost saving initiatives
- Perform manual reviews on escrowed accounts per RESPA guidelines looking for payment changes
2
Skills For Loan Servicing Escrow Specialist Resume
- Determine tax, insurance and PMI amounts by working with the appropriate contacts
- Review Reports and ensure timeliness of reviews
- Maintain and monitor department shared email inbox and respond to requests as needed
- Utilize systems for Insurance Vendor, Tax Vendor, IDM, MSP, Crystal reports, and other resources as needed in order to fully review and execute tasks as needed
- 20 % of time: Compliance/Bank training and job knowledge management
- Stay updated on all department updates/changes to processes and procedures as well as bank wide initiatives that directly/indirectly impact Escrow Operations
3
Skills For Performing Operations Escrow Specialist Resume
- 10 % of time: Process Improvement and Projects as assigned
- Recommend process improvements that can aid in the improvement of efficiency and quality within Escrow Operations
- Review escrow analysis statements to ensure escrow lines (tax, insurance and PMI) are accurate
- Research, identify and analyze discrepancies and recommend clear solutions
- Provide superior service to internal and external customers requesting assistance to resolve escalated escrow issues. Explaining “why” the error was made and what was done to correct it using outstanding research and problem solving skills
4
Skills For Mortgage Escrow Specialist Resume
- Maintain a thorough and current working knowledge of CalAtlantic’s systems, procedures and policies
- Partner with vendors to ensure customer information is accurate and payments are made in a timely manner
- Able to work independently toward common goals which contribute to the success of the team
- Proficiency with basic internet searches, data entry, Microsoft Word, Excel, and PowerPoint required
- Process successor’s in interest requests/borrower notifications
- Compliance Audit of Sales Contracts
5
Skills For Long Term Escrow Specialist Resume
- Evaluates loans and performs escrow analysis both when requested and annually to ensure all escrowed loans remain compliant
- Monitors activity of third party tax venders; reviews/audits reports to ensure timely payment to all applicable taxing authorities; reviews reports for discrepancies; disburses late or rejected tax payments and balance disbursements; and assists with audits as required
- Answers customer service, loan officer, and closer inquiries regarding hazard insurance, flood insurance, property tax, escrow analysis, loss draft and PMI/MIP
- Pull and review reports on loss draft items, reconcile reports to third party vendor activity, ensure timely/compliant disbursements, and research/resolve aged items
- Maintains all voluntary insurance policies, ensures billing is paid timely and accurately. Balances billings from vendor back to servicing system
6
Skills For Escrow Specialist Loan Protector.com Solon Resume
- Processes correspondence that has been forwarded from vendors or customer service relating to changes in hazard insurance, flood insurance, property tax, escrow analysis, and MIP/PMI company changes and cancellations, etc. Updates servicing system with changes
- Performs special tasks deemed appropriate by supervisors; provides technical expertise and assistance to department supervisor as needed. Assists supervisor and personnel with completion of various reports. Researches problems/issues with other team members and works to resolve those issues
- Working knowledge of insurance, tax, flood, escrow analysis, PMI/MIP, loss draft and voluntary insurance related to FHA, VA, FHLMC, FNMA, conventional and private investor guidelines and regulations
- Balancing/accounting skills are needed in order to calculate, reconcile and balance premium payment and billing reports
- Working knowledge of Excel, PC and 10 key by touch
- Keeps up with industry, investor, loan type, company and state and federal regulation changes
- Problem solve and evaluate a process for both potential risk and efficiency improvement
- Managerial ability to lead and coordinate the work of others
7
Skills For Escrow Specialist, National Operations Resume
- Determine tax, hazard and flood insurance, MIP for FHA and USDA, and PMI amounts by working with appropriate contacts or using the Servicing Director system tools and reports
- Perform manual reviews on escrowed accounts per RESPA guidelines looking for payment changes, as needed
- Review escrow analysis statements to ensure escrow lines (tax, insurance, PMI and/or MIP) are accurate
- Responds to customer inquiries, including those regarding complex tax and insurance problems; assists customers regarding loss draft procedures; processes loss draft accounts by processing claim checks, getting repair estimates, ordering and receiving inspections, and tracking all out going disbursements
- Provides training, motivation and guidance to department personnel; assists with interviewing; coordinates work flow and monitors daily operations; determines work priorities
- Monitors and processes the recovery of tax penalties and advances; follows up for reimbursement; determines where and why the penalties occurred and recommends corrective action
- Researches and corrects disbursements in a timely manner to avoid penalties and/or cancellation of insurance policies; ensures cause has been corrected to prevent future problems
- Tracks and processes all out going post miscellaneous escrow disbursement checks; distributes daily checks, vouchers and reports; processes billing statements and submits for payment; processes tax and insurance refund checks
8
Skills For Escrow Specialist Resume
- Performs special tasks as deemed appropriate by the Manager; provides assistance to other departments as needed; assists with completion of various expiration reports for taxes and insurance
- Thorough knowledge of all aspects of escrow servicing, including tax and insurance
- Thorough knowledge of investor guidelines pertaining to loss drafts and processing loss draft accounts
- Thorough knowledge of daily processing of tax and insurance disbursements
- Review new loans to ensure escrow records for both taxes and insurance are properly established on the Servicing Director system and all necessary documentation has been received
- Perform monthly escrow analysis; ensure all loans are analyzed annually and are completed in compliance with RESPA regulations including the collection of shortages and disbursement of overages
- Reconcile CoreLogic’s portfolio to SEFCU’s portfolio twice annually using the CoreLogic Audit program on Servicing Director
- Weekly import/export files to AFR reviewing all loan mismatches and clearing
9
Skills For Title & Escrow Specialist Resume
- Maintain Payees on the Servicing Director system for all tax and insurance records
- This includes but is not limited to the processing of TAR reports in a timely manner and the execution of an ADDS files weekly
- Ensure CoreLogic’s records are up to date and accurate utilizing their web site SMART
- If necessary, communicate directly with taxing authorities to obtain proper tax information
- Review all insurance mail ensuring AFR Services receives copies in a timely manner
- Communicate with AFR Services regarding updates and changes with insurance information
10
Skills For Loan Servicing Escrow Specialist Resume
- Work with HOA, tax or insurance vendors to ensure processing accuracy
- Have knowledge of Insurance disbursement parameters, learning Ditech’s policies and how to apply those
- Have a breadth of understanding of Fannie Mae policies and related PMI requirements on loans
- In conjunction with CoreLogic Tax Service, perform all required functions for the payment of taxes
- In the event that a policy is cancelled with no replacement provided, or coverage is not sufficient ensure the appropriate CFPB notice is sent then if no replacement coverage is received contact with SEFCU’s Forced Placed vendor, Lee & Mason, for coverage of the loan amount
- Keep all Insurance records on Servicing Director up to date and accurate using the Tracking module
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