Experience Design Manager Resume Sample
Gaylord Pacocha
131 Jamal Lakes,
Chicago,
IL
+1 (555) 902 4480
Work Experience
Experience Design Manager
09/2016
-
PRESENT
Detroit, MI
- Create summary business cases and decks that outline scope, objectives, and key deliverables
- Exercise significant, independent judgment within broadly defined policies/practices to determine the best methods for accomplishing work and achieving objectives
- Use real-time data to respond to short-term threats (volume spikes) and identify larger opportunities (design, innovation, customer experience) by creating transparency of information from working to executive levels
- Oversee tracking/status updates of experience/process strategy and improvement projects generated by the Total Experience team and specific work stream
- Collaborate with product owners, designers, delivery teams and users to create product strategies and UX deliverables that contribute to business success
- Guide the UX discovery process to uncover needs and insights through UX research activities such as contextual inquiry, journey mapping and competitive analysis to inform the solution design
- Determine staffing and skills requirements for projects
User Experience Design Manager
02/2014
-
05/2016
New York, NY
- Establish and manage relationships with key stakeholders including product owners, business teams and IT partners to align with and achieve business objectives
- Lead and support UX strategy and process definition within the company
- Infuse design thinking into Sherwin-Williams and drive change to further the adoption of user-centered practices
- Identify opportunities and gain alignment on cross-team process & efficiency improvements
- Train and knowledge share with development and project teams
- Make presentations to management, clients, and peer groups. Facilitate conversations to gain alignment
- Conduct research into new technologies, including tools, components, and frameworks
- Responsible for hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy
Senior User Experience Design Manager
02/2007
-
10/2013
Dallas, TX
- Travel as required
- Work outside the standard office 7.5 hour workday as required
- Collaborate on UX strategy and process definition within the company
- Support change to further the adoption of user-centered practices
- Determine staffing and skill requirements
- Effective team management to drive change
- Work with UX designers, researchers and product managers to understand user’s needs and behaviors for the industries in which they work
Education
American InterContinental University (AIU)
2002 - 2007
Bachelor's Degree in Design
Professional Skills
- Demonstrated strong people management skills, as well as interpersonal and teambuilding abilities
- Proven leadership, strong decision-making and team management skills
- Strong operational skills with the ability to drive initiatives and consensus across organizations with varying priorities
- Strong written and oral communication skills. Ability to facilitate and present with ease in front of groups, gaining consensus as needed
- Good leadership, strong decision-making and team management skills
- Excellent English skills, both verbal and written. Ability to communicate clearly and persuasively to varying levels of audiences
- Excellent oral and written communication skills; able to communicate at all organizational levels
How to write Experience Design Manager Resume
Experience Design Manager role is responsible for design, multimedia, travel, digital, research, architecture, purchasing, integration, software, drive.
To write great resume for experience design manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Experience Design Manager Resume
The section contact information is important in your experience design manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Experience Design Manager Resume
The section work experience is an essential part of your experience design manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous experience design manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular experience design manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Experience Design Manager resume experience can include:
- Excellent interpersonal skills, positive attitude, and adept at emotional intelligence
- Demonstrable experience of leading and managing high-performing teams, including being an effective coach, mentor and educator
- Global Engineering Team. Work with engineering teams throughout the U.S., Europe and Asia. Work effectively in communicating across time zones
- Demonstrate an understanding, and can judiciously employ, good UX design practices, consistency and clarity in all output
- Hands-on experience working with diverse groups of stakeholders to lead them through design proposals and gain alignment on an experience journey
- Excel at life-long learning and continual growth of business, technical and interpersonal skills
Education on an Experience Design Manager Resume
Make sure to make education a priority on your experience design manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your experience design manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Experience Design Manager Resume
When listing skills on your experience design manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical experience design manager skills:
- Good project management skills with a track record of accomplishing goals on time and on budget
- Excellent written and oral communication skills in German, and in English, our global language of communication
- Strong operational skills with the ability to drive initiatives across organizations
- Great communication skills - listening, presenting, designing, writing, influencing, directing, adapting
- Experience of leading and managing high-performing teams, including being an effective coach, mentor and educator
- Demonstrated experience in working in and with cross-cultural teams
List of Typical Experience For an Experience Design Manager Resume
1
Experience For User Experience Design Manager Resume
- Demonstrated history of strategically driven in-person and online live experiences
- Look for opportunities for employees to use and extend skills in their daily work
- Experience with user experience design for digital products
- Leadership skills – creativity, confidence, motivation
- Bring a keen design awareness and drive forward a clear vision of future of user experience
- Experience in designing business solutions using user-centered design and design thinking methodologies
- Support to change customer perception about the user experience of SAP products and showing SAP as the right innovation partner
- Experience in managing highly successful design teams
- Design experience in building enterprise software, as well as consumer mobile applications
2
Experience For Customer Experience Design Manager Resume
- Extensive experience delivering fully-specified final art for development implementation
- Experience with Adobe products such as: Illustrator, InDesign and Photoshop
- Design management or leadership experience
- Values and respects all opinions on design irrelevant of experience
- Analyzes customer feedback from multiple data sources to discover opportunities to improve the overall user experience
3
Experience For Senior User Experience Design Manager Resume
- Help UX leads and Head of UX to craft the user experience and ensure the user is placed at the centre of the design process throughout
- Manage the SAP AppHaus in New York, our dedicated, customer-facing creative design space for the team and make it a showcase
- Encourage user-centric design with Design Thinking adoption internally and externally through active participation and practice
- Foster the design culture within the group, while setting new standards in executional and operational excellence
- Travel required – typically 8-10 weeks/year
- Provide leadership to a team of designers each of whom contributes to various products
- Be an advocate for the design team and represent their work and interests to both upper management and across organizations
4
Experience For Product Experience & Design Manager Resume
- Manage and grow a team into an inspired, world-class, software design organization
- Give constructive design feedback on visual comps and assets
- Exceptional, innate sense of and passion for design, combined with insatiable desire to work hands-on and make things
- Includes user-centered design methods in all phases of the product development process
- Communication. Effectively communicates with staff, with peers across the department, with peers outside of product group and to senior leadership. Is able to break down complex concepts into easy, understandable terms and effectively communicate appropriate to audience
- Apply a customer-centric lens to programs and advocate the "customer" view to identify opportunities to improve key customer interactions and customer metrics while balancing the need to achieve business value proposition
- Identify and prioritize customer experience issues and drive recommended initiatives for resolution by collaborating with project team, business partners & senior management
5
Experience For Retail Experience Design Manager Resume
- Design intentional cross-channel customer experiences for projects using knowledge of human centered design, design thinking methods, service/ user design principles & tools such as journey maps, personas, interaction models & scenarios
- Collaborating closely with cross functional teams and building strong relationships across business segments
- Ensure experience is implemented as originally designed / intended utilizing key customer metrics to measure success. Ability to influence improvements to experience design on an ongoing basis based on customer feedback
- Equal value and respect for all opinions on design irrelevant of experience
- Design customer experiences, touchpoints, and moments of truth that best meet the overall objectives
- Establish a team of CX designers with the flexibility to move across organizations, skill teams, and business units
- Partner with product, marketing, content, and engineering to champion design and the user’s voice throughout the product development process
- Engage the employee population to drive culture change as a change leader
- Provide leadership and regular feedback to a team of designers that contribute to various product verticals
6
Experience For Cib-user Experience Design Manager VP Resume
- Be an advocate for the design team and represent their work and interests to product management and other partner organizations
- Foster an inclusive culture that promotes psychological safety, experimentation, transparency, and teamwork
- Motivate, rally, and coach a team of inspired, extraordinary designers
- Partner with the broader organization and Greenfield Labs, Ford's Advanced Engineering group, to apply human-centered design by using quantitative and qualitative customer research to generate ideas, then prototyping, testing with customers, and repeating the process many times before deciding that a design is done
- Create CX design tools and methods to be used by the broader organization
- Partner with the UX community at Ford to ensure brand design language consistency
- Improve the connection between design and execution
7
Experience For Global User Experience Design Manager Resume
- Champion and follow our established end-to-end UX process and guidelines
- Immerse yourself in the user journey through our products and those of our competitors
- Help the UX designers plan and run design sprints, workshops and assist or guide the process through the various stages of UX design process including UX brief, research, wireframing, prototyping, testing and iterating
- Build strong relationships and collaborate with designers, developers, product owners to maximize the contribution of design to make impact
- Extensive experience with team leadership or management of a creative team
- Experience with Adobe Creative Suite
- Experience with information architecture
- Strong ability to inspire and convince internal stakeholders as well as customers and partners
- Good knowledge about SAP’s UI technologies
8
Experience For Digital Experience Design Manager Resume
- Good knowledge of SAP solutions
- Be an ambassador for simple design, ease of use and user centered design across Verizon Connect
- Manage and grow a team of UX designers
- Research and analyze user requirements and translate research insights into tangible solutions
- Create innovative designs that meet the needs of users
- Convey design solutions through carefully crafted customer journey maps, storyboards, wireframes, and interaction design flows
- Collaborate with software developers to ensure designs are feasible and oversee design implementation
- Negotiates within a highly collaborative environment in order to deliver user experiences that accomplish defined requirements and concept-driven new experiences
9
Experience For Experience Design Manager Resume
- Understands the client’s brand, and can articulate the personality of an idea within the client’s brand
- Seeks out interactions with development and business to collaborate in order to elevate the overall solution
- Provides multiple options to design team
- Lead and nurture a diverse creative team of highly customer-oriented people to invent and execute breakthrough solutions
- Collaborate closely with customers, partners, and upper management in a persuasive and articulate way in order to build joint ownership and trust
10
Experience For User Experience Design Manager Resume
- Apply cross-product strategic thinking to deliver innovative end-to-end user experiences that optimize among user desirability, business viability, and technical feasibility
- Work with customer to help them set up their own Centre of Excellences, embracing Design and the Design Thinking methodology
- Manage career development of creative resources and be a motivating and inspiring force within the team that gets the best performance out of people
- Facilitate the performance of the team and manage resources to ensure business critical and innovative results, especially in Fiori design context
- Work to understand the business requirements and help sculpt the product vision
- Generate design briefs to ensure alignment on the problem definition and assumptions
List of Typical Skills For an Experience Design Manager Resume
1
Skills For User Experience Design Manager Resume
- Experience designing/developing multi-platform campaigns and visual solutions for mobile applications and connected product experiences
- Strong portfolio demonstrating work user experience, in interaction design, and visual design required
- Basic Computer Skills: Word, Excel, Outlook, InDesign, Photoshop and drawing program to communicate designs
- Defining service and experience strategies and be comfortable with all aspects of the end-to-end design process
- Prioritize sharing and helping others, leveraging collaborative tools, ideas and feedback
2
Skills For Customer Experience Design Manager Resume
- Experience working with diverse teams in a dynamic, rapidly-growing environment
- Experience mentoring team members or managing a team
- Experience managing/supervising teams
- Experience conceiving and documenting solutions through user flows, storyboards, wireframes, personas and prototypes
- Be eager to embrace change by adapting to changing priorities of the business, as customer demands evolve fast
- Define and evangelize aptitude’s user experience best practices and principles, fostering a culture of design thinking and innovation
3
Skills For Senior User Experience Design Manager Resume
- Experience of working within a fast paced, changing environment
- Develop, lead and inspire a multidisciplinary experience design team, encompassing: visual design, interaction design, and prototyping
- Deep experience partnering with product managers to develop the strategy and design for new features
- Fluent in designing for web and native experiences
- Cross-divisional planning, project management experience in a retail environment preferable
- Extensive experience in UX design (in-house or client-side) designing digital products and features for mobile or desktop, native or web
4
Skills For Product Experience & Design Manager Resume
- Experience hiring UX and/or visual designers
- Well organized and able to accomplish multiple and changing priorities
- 5+ experience designing highly interactive mobile and web applications for consumers
- Experience working with a cross-functional team
- Substantial Product Development, Marketing, Market Research, behavioral and user experiences, automotive industry or consumer electronics
5
Skills For Retail Experience Design Manager Resume
- Intimate knowledge of modern, software design practices, tools and processes; with experience designing across desktop, cloud and devices
- Demonstrated track record for innovative thinking and execution across all things, manner and discipline of design
- Lead through example by maintaining a high bar for quality and user-centric experiences
- Leadership experience managing a team of visual, UX, and product designers
- Intimate knowledge of modern, software design practices, tools, and processes with experience working in a dynamic environment
- Deep experience with end-to-end (hybrid UX and UI) product design
6
Skills For Cib-user Experience Design Manager VP Resume
- Understanding of the principles of marketing
- Understanding of user-centered design fundamentals, interaction design principles and user research techniques
- Understanding of HTML, CSS, and JavaScript
- Managing resources directly to ensure that projects are supported with the rig appropriate level of quality and speed
- Managing the UX design processes for each project
- End to end responsibility for planning, managing and delivering designs for our client facing technology projects,
- Deep understanding of industry-standard design, prototyping and testing methodologies
- Lead VZC Enterprise UX, working closely with engineering, product management, product marketing, senior executives and key stakeholders
- Collaborates with retail, marketing, merchandising and OPO to provide activity shop creative briefs to SVMs
7
Skills For Global User Experience Design Manager Resume
- Expertise in identifying solutions (foundational and differentiated) to close gaps and bring those ideas to life in written concepts and visual expressions
- Develop, lead and inspire a multidisciplinary design team, encompassing visual design, UX, and prototyping
- Influence work inside and outside of the Visual Merchandising teams
- Advise and/or participate in the design development/evolution of new and existing store elements and fixtures
- Relocation is not being offered for this role
- Work in agile and fast-moving design environment
8
Skills For Digital Experience Design Manager Resume
- Capable of managing several work-streams to time and quality controls across a team of direct reports and matrix reports
- Expert and nuanced communicator, in written and verbal formats including presentations to large audiences
- Maintains composure whilst submitting cogent and structured arguments to gain buy-in and influence decisions to small groups of stakeholders
- Comfortable representing abstract concepts visually with workflows, wireflows, site maps, concept diagrams and other models
- Resource and guide user research, design development and production from planning through delivery; support development teams throughout implementation
- Communicate well and resolve differences through communication/coaching
- Connect people, ideas, and processes to achieve collaborative problem solving and integrated solutions
9
Skills For Experience Design Manager Resume
- Resource and guide design development and production from planning all the way through delivery and implementation
- Communicate the big picture while working with individual designers to translate strategic goals into the details of their everyday work
- A real passion for design, combined with a desire to make an impact through strategically developing a team of designers
- A user-centered approach to crafting products for people
- Communicate well and resolve differences through discussion and coaching
- Ensure the team goes successfully from research, to early stage concepts, user testing, to launch and repeat
- Identify user problems and issues through hands-on user research and user testing
- Advanced digital prototyping
- CX ecosystem mapping
10
Skills For User Experience Design Manager Resume
- Worked in dual track agile development cycles. Familiarity with SAFe is helpful
- Deep experience with prototyping as a means to explore and communicate design decisions / Front-end development, HTML/CSS, Sketch, Axure, Adobe After Effects or similar
- Undertake and support team in creation of ‘best in class’ channel propositions and services following user centered design techniques and industry best practice, including research and customer usability testing, briefing and managing agencies where appropriate
- Experience designing large scale global websites
- Contribution to the delivery of Digital Transformation Programme
- Contribution to the delivery of all flagship Group Transformation programmes where there is a digital workstream
- Develop concept designs and clickable prototypes to support stakeholder engagement and illustrate early design thinking. Provide SME support in all aspects of UCD across the Analysis and Design functions
- Build creative briefs and design intent for physical experiences that support the brand narrative, marketing campaigns, merchant seasonal strategies and outdoor program classes/events
- Activity builds a strong and positive design collaborative environment within team and cross-divisional partners
List of Typical Responsibilities For an Experience Design Manager Resume
1
Responsibilities For User Experience Design Manager Resume
- Project management skills including scheduling, measurement, reporting and financial management
- Experience leading design/creative teams that resulted in creating world-class services and experiences
- Proven experience in designing complex workflows for enterprise software, ideally for cloud solutions
- User experience with experience design
- Strong executive support for world-class user experience
2
Responsibilities For Customer Experience Design Manager Resume
- Evidence of successful collaboration with engineering teams to deliver solutions to customers
- Design and visual merchandising experience in a multi-store environment
- Comprehensive understanding of all user experience disciplines (UI, UX, research, analytics etc.), best practices, and principles
- Direct and design retail initiatives creating new experiences that fulfill the brand, purpose, and strategy at retail
- A passion for creating human-centered experiences that delight end users and that solve business problems
- Proven ability to work within a fast-paced, collaborative design team that takes an insights-driven approach to developing design outcomes for end users
- Ensures that design output meets the Online Channel’s vision of world-class customer experiences
- To ensure visual designs truly represent the users’ needs and are validated accordingly
3
Responsibilities For Senior User Experience Design Manager Resume
- Understands, and can judiciously employ, good UX design practices, consistency and clarity in all output
- Understands the purpose and roles of user experience professionals throughout a project lifecycle and follows usability guidelines and best practices
- Able to interpret user insight to deliver visual experiences that match their expectation and requirements
- Experience as a UX professional
- Good sense of visual design and typography
4
Responsibilities For Product Experience & Design Manager Resume
- Demonstrated facilitation abilities
- Work in a very dynamic, fast-paced environment. Prioritize speed over perfection
- Planning and delivering high quality design outcomes for our clients
- Conducting customer research to facilitating co-design workshops
- Utilizing Design Thinking processes and techniques in collaboration with business and technology leaders and practitioners
- Managing Design Teams in large enterprise environments supporting enterprise software deliverables
- Managing UX and working as part of a product leadership team
- Strategic perspective with the ability to connect apparently unconnected pieces of information to develop the big picture before going deep
- Visual, space planning, fixture and experiential design in the retail environment
5
Responsibilities For Retail Experience Design Manager Resume
- Collaborate and create visual design and strategy for prototyping and pilot efforts
- Translate business requirements into (lo or hi-fi) visual concepts and prototypes to be used in testing
- Feel free to attach your design portfolios
- Capacity to communicate and present at executive level
- Drive customer projects from end to end
6
Responsibilities For Cib-user Experience Design Manager VP Resume
- Experience as Sr. UX|UI Designer, Sr. Visual Designer or Design Leader within a large-scale consumer facing organization, agency or multi-platform initiative
- Work experience in customer experience
- Basic Computer Skills: Word, Excel, Outlook, InDesign, Photoshop
- Experienced UX design practitioner
- Demonstrate an understanding of the purpose and roles of user experience professionals throughout a project lifecycle and follows usability guidelines and best practices
7
Responsibilities For Global User Experience Design Manager Resume
- Experience in service design, user-centered design, process reengineering, or business analysis including documenting customer interactions, process flows, and business needs. Demonstrated understanding of design thinking methods and their practical application in a corporate setting
- Interpret customer research and make findings actionable in development of future design development. Review research thoroughly to understand where shortfalls exist and where changes are needed to deliver against goals
- An extreme sense of empathy to define the context of a problem while balancing it with the right level of rationality that enables the development of engaging appropriate solutions
- Passion and confidence with a skill of persuasive communication, both written and verbal, and articulate storytelling
- Understand the viewpoints of higher management and effectively analyze the complex, underlying problems and issues. Able to connect dots across the organization and understand implications of decisions / recommendations
- Demonstrated ability to tailor the processes for the needs of different types of projects, enabling constructive collaboration across teams and organizations
8
Responsibilities For Digital Experience Design Manager Resume
- Demonstrated proficiency in solving interpersonal conflicts
- Plan, prioritize, and organize your work and the work of a team
- Work independently while developing collaborative relationships with peers and business partners
- Provide design directions/mentorship and to make operational decisions on policies, tactics, and issue resolution
- Work on a conceptual level and execute on a practical level
- Communicate with personnel at all levels, with a wide variety of communication styles
- Deep knowledge of Fiori design language and its application
- Leverage the UX Insights team to get the best data possible to inform your team’s designs
9
Responsibilities For Experience Design Manager Resume
- Establish and maintain relationships with project sponsors, stakeholders and participants from Product, Technology, Operations, Client Service, and partner organizations
- Travel nationally for installations and inspiration
- Create and maintain process systems, documentations and support tools
- View UX design through the lens of content development and establish a written tone to compliment design
- Partner with Product Managers to influence product design and express / own the UX strategy
10
Responsibilities For User Experience Design Manager Resume
- Visualize complex sets of data in ways that are easy to comprehend
- Fluent in current product development methodologies & trends, such as Agile or Lean UX
- Expert knowledge of the design process and principles
- Ensuring that customer insights are applied to proposed features and functionality for a portfolio of digital products, building consensus around design strategy and thinking
- Serve as an advocate for the customer; collaborate with product teams to ensure that customer needs have equal weight with business value and technological feasibility
Related to Experience Design Manager Resume Samples
Design Manager / Project Manager Resume Sample
Work Experience
• Program design: Working in conjunction with OpX-Food and local operations, choose meal programs, supply needs and labor strategy necessary to be a responsive and competitive bidder
• Identifies Customers’ needs, coordinates resources, and follows up to ensure conceptual design and space planning re...
Professional Skills
• Have proven experience in fiscal accountab...
• Good interpersonal skills, good command of...
• Possess good time management skills and ha...
Design Program Manager Resume Sample
Work Experience
• Project and/or program management in a retail, hospitality or restaurant design or development organization including management of construction documents. (7-10 years)
• Project management experience. (3 years)
• Partners with project teams to understand and define scope of ...
Professional Skills
• Excellent project management and relations...
• Excellent problem-solving, analytical, org...
• Have strong interpersonal skills and is co...
Experience Design Resume Sample
Work Experience
• Understanding the proposed change and its’ impact to sales officer’s time spent selling and overall customer experience
• Develop and maintain Kohl's user experience DNA to ensure consistency and consumer familiarity throughout the digital ecosystem
• Assist in creation, ...
Professional Skills
• Demonstrates outstanding skills in establi...
• Customer & usability testing – experienced...
• Builds strong relationships with cross fun...
Design Research Resume Sample
Work Experience
• Direct the user research process to achieve an in-depth understanding of our users’ needs
• Recruiting — Get involved in the process of screening and managing participants
• Partnering — Support a researcher to conduct an interview, on-site or remotely
• &nbs...
Professional Skills
• Demonstrated skills for collaborating clos...
• Embrace new skills and new ways of working
• Demonstrate grasp of storytelling techniqu...
Analog Design Resume Sample
Work Experience
• Experience of RF design
• Drive architecture and feasibility studies for next generation product platforms
• Work effectively alone or as well as in a team
• Knowledge of electrical network analysis, transistor theory, and electronic circuits
&nbs...
Civil Design Resume Sample
Work Experience
• Competence to do/review the structure design of the main equipment like Boilers, Main TG Hall, BOP buildings, FGD’s, ESP’s and technological structures/buildings/systems for sub/super critical Thermal power plants
• GPA of 3.0 is required
• Help lead the delivery of our work ...
Professional Skills
• Excellent interpersonal skills, team build...
• Have strong communication skills and abili...
• Possess a sound analytical ability, excell...