External Communications Manager Resume Sample
Albertha Tillman
915 Leonardo Ramp,
Chicago,
IL
+1 (555) 103 3795
Work Experience
External Communications Manager
03/2016
-
PRESENT
Houston, TX
- Demonstrated ability to build deep, authentic relationships and strong influence with senior internal and external stakeholders
- Demonstrated ability to develop successful partnerships with top executives
- Extensive experience in crisis/issues management
- Extensive experience dealing with national and local lay, professional/trade and social media
- Outstanding strategic thinking and analytical ability
- Allround support of the Global Communication & External Affairs Director for the Nutrition Cluster on content related matters
- Manage the execution of the external communications strategy (including social media) of DSM in the Basel region and EMEA. Implement the strategic tools and processes to improve the relations with relevant stakeholders (including spokesmen policy)
- Responsible for crisis/issue management in the region in line with DSM’s crisis communications structure
Senior Media Relations & External Communications Manager
03/2011
-
10/2015
New York, NY
- Propose and support effective ways to enhance dialogue with external stakeholders to further understanding, alignment and commitment towards business goals
- Support external profiling (including speaking opportunities and media relations) for Cluster Presidents, Executive Committee members and the Regional President
- Relationship building for all key regional media (including trade media) in the Basel region and selected other areas in EMEA
- Monitor progress of media relations deliverables and deliver within budget and deadlines
- Coordinate multiple external suppliers providing media relations support
- Spokesperson for the Basel region and EMEA
- Serves as the point of contact for the management and implementation of corporate campaigns and programs in designated area to meet and support the organization’s objectives
External Communications Manager for Technology Platforms
06/2007
-
10/2010
Houston, TX
- Strengthen EY’s brand by defining, supporting and enabling a consistent brand experience for people, clients and communities within the region, and connect the brand idea, Building a better working world, to the business and its key targets internally and externally
- Develop and execute a regional media relations strategy – including social media – that’s integrated with EY’s overall strategies, and leverage metrics to measure and track successes
- Provide strong leadership in coordination with peers, as well as working closely with the West Region’s Brand, Marketing and Communications Leader, to drive performance goals of delivering stakeholder value, quality and operational efficiency
- Align BEC initiatives with the Region’s performance agenda and revenue goals – and achieve desired results
- Water St, New York, NY
- Be part of a global company with a strong history of growth and a globally diverse workforce with 20 offices spanning five continents
- Define, driving and supporting sustainable value-enhancing growth for S&P Global
- Get the best of both worlds: a nimble, highly specialized company and a business casual culture with the benefits and backing of S&P Global – a company that fosters development and growth, as well as work-life balance
- We are looking for world-class thinkers to join our team at S&P Global
Education
Norwich University
2003 - 2007
Bachelor's Degree in Communications
Professional Skills
- Have excellent verbal communication skills and excellent copyrighting and editing skills
- Excellent verbal and written communication skills, including proofreading, interviewing, concept development, and strong research capabilities
- Excellent copywriting skills and experience in writing regular press releases
- Have strong online skills including experience with social media and CMS
- Have excellent inter-personal skills and are a strong team player
- Strong communication skills and writing ability, particularly under tight deadlines
- Excellent news and feature writing and communication skills
How to write External Communications Manager Resume
External Communications Manager role is responsible for communications, organizational, interpersonal, media, research, reporting, training, organization, leadership, simultaneously.
To write great resume for external communications manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For External Communications Manager Resume
The section contact information is important in your external communications manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your External Communications Manager Resume
The section work experience is an essential part of your external communications manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous external communications manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular external communications manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative External Communications Manager resume experience can include:
- Interface with internal departments, including Deal Team, Social, Marketing, Sponsorships, Digital, various communications leads and specific Business unit product leads to drive narrative in a holistic and connected manner
- Strong organizational skills and ability to perform under deadlines and under pressure
- Good stakeholder and crisis management skills
- Outstanding verbal and written communication skills as well as exceptional proof reading ability
- Public speaking, writing, and editing skills
- Champion best practice across the regional Marketing and Communications network, by leveraging the key skills of members
Education on an External Communications Manager Resume
Make sure to make education a priority on your external communications manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your external communications manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in External Communications Manager Resume
When listing skills on your external communications manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical external communications manager skills:
- Excellent verbal and written communications skills. Ability to interact with internal and external agencies as needed. Superior writing skills
- Good writing skills (press releases, corporate announcements, memos)
- Strong Microsoft office skills including PPT
- Strong organizational and planning skills in order to coordinate various activities simultaneously
- Demonstrated ability to work effectively with teams to deliver results
- Strong organisational skills and ability to work with multiple contributors at various levels
List of Typical Experience For an External Communications Manager Resume
1
Experience For Senior Media Relations & External Communications Manager Resume
- Superior writing skills with the ability to customize content for targeted audiences
- Proven understanding of, and experience in, media relations
- Outreach and ongoing collaboration with Verizon’s owned and operated properties to help promote, align with and/or reinforce campaigns
- Experience working collaboratively with various stakeholders around the world
- Experience with managing budgets on a project-by-project basis
2
Experience For Regional External Communications Manager Resume
- Relevant public relations or corporate communications experience
- Execute external outreach: develop and implement strong media relations plans as required
- Lead on the development and implementation of effective media handling and managing day to day press enquiries, on behalf of the region
- Manage activities of External Communications Specialist to develop an effective web, social and content strategy for the studio
- Researching, writing and editing communications materials for a variety of channels and audiences
- Coming up with ideas for and writing blogs and news stories which position Liberty Global as thought leaders in the tech and media industry
- Producing Power Point presentations for internal and external use
- Assisting with communications measurement activities
- Supporting key corporate initiatives and special events
3
Experience For External Communications Manager for Technology Platforms Resume
- Partnering with employees in other areas of the business on cross-functional projects
- Help prepare leaders and subject matter experts for interviews and speaking engagements for maximum results, including media training as needed
- Manage the planning and coordination of special events such as groundbreaking ceremonies if applicable and public meetings
- Lead development and implementation of branding and marketing initiatives for the department
- Manage program measurement, budget tracking and planning processes
- Responds positively to direction, while also taking initiative and being self-motivated
- Regular measurement and reporting out on campaign success
- Support of ongoing management of prevalent issues in collaboration with regional Franchise CPA lead (e.g. Mesh, ASR)
4
Experience For External Communications Manager, BB Resume
- Connect external events and issues impacting the Medical Device industry and influence Boston Scientific’s communication strategies
- Lead the project communications team and provide training
- Manages customer complaint process for resolving issues (tracks and resolves project-related complaints)
- Gather pertinent information form project managers and design team to develop briefing documents, backgrounders and fact sheets
- Monitors legislative matters within City of Atlanta to keep abreast of applicable issues affecting city government
- Support the development and execution of a proactive global communications strategy, ensuring integration with business segments and corporate strategies
- Serve as a thought-leader, proactively generating thought leadership ideas, strategies and tactics
- Handle sensitive information while maintaining confidentiality
5
Experience For Brand & External Communications Manager Resume
- Drive global strategic and budget planning around communication efforts around events
- Develop and execute media message including brand, athlete and crisis communications at global sports events
- Results-driven approach to and understanding of content creation and engagement for web and social media platforms (Facebook, Twitter, Instagram, LinkedIn)
- Thorough understanding of the tech and media industry
- Align with corporate strategies and initiatives; help develop external campaigns that promote and position the company for the future
6
Experience For External Communications Manager for Consumer Banking Resume
- Seek out new and unexpected opportunities for us to play and drive those forward
- Help manage crisis/issues management as needed
- Be responsible for relations with international, national and business media to increase awareness for the company’s corporate image, reputation and brand
- Provide advice and counsel to business leaders on communications’ issues
- Support identification of potential Enterprise and Medical Devices-related issues and develops issues management strategies and processes
- Partner closely with global Medical Devices communication and Media Relations, Workforce Communication, Strategy & Insights and other CoEs to ensure Enterprise alignment
- Develop ADI’s corporate thought leadership program, balancing ADI executives’ individual technology and business expertise and backgrounds to deliver standalone executive platforms as well as a coherent and mutually reinforcing corporate platform to external and internal audiences
- Define the external communications strategy and plan for BNP Paribas, in line with the company’s strategic objectives and priorities
- Strategic Product Communications (New and Existing)
7
Experience For PR, External Communications Manager Resume
- Develop and engage in corporate storytelling of our organization’s DNA
- Provide support to members of PR network across the company’s company offices
- Create “Best in Class’ media channels and communication tools that include press materials and online newsroom content
- Actively raise awareness and develop BNP Paribas’ brand and reputation whilst protecting it, through effective communications to key external audiences: media, clients, prospects, partners and applicants
- Work closely with SPGMI’s marketing team and key thought leaders/ group leaders to develop comprehensive strategic outreach plans for key initiatives; ensure appropriate PR strategies are aligned with marketing activities
8
Experience For Media & External Communications Manager Macquarie Banking & Financial Services Group Resume
- Experience in developing customer centric communications
- Lead MI’s PR agency to promote spokespeople and thought leadership in the region and increase the overall level of press visibility for the Division
- Writing customer communications across a range of media, and editing others’ writing to transform complex, financial messages into clear and easy to understand material
- Working skilfully alongside stakeholders who have varied priorities, to ensure the customer receives only high quality communications
- Experience of designing and delivering communication strategies to support our business aims
- Responsible for the quality of written, operational customer communications for Barclays Premier and Retail Banking
- Expertise with copy writing that’s aimed at external customers
- The ability to lead working groups to deliver communication projects across the organisation
- Leads Love’s social media and digital communications strategies as well as media relations initiatives by crafting business plans, campaigns and editorial schedules, sourcing emerging channels, and actively participating in and monitoring communications across our audiences
9
Experience For External Communications Manager Resume
- Manage media relations activities, including developing relationships with members of the media, drafting messages, coaching spokespeople, pitching stories, garnering media placements and handling inquiries
- Identifying and working with local teams to identify priority and showcase projects for Arup.com
- Pre-existing, strong professional relationships with financial journalists from top tier publications
- Fluent in English as well as one of the following: Mandarin Chinese, Standard Mandarin, or Cantonese
- Strategically promote thought leadership initiatives and index launches
- Work closely with S&P DJI’s key thought leaders/ group leaders to develop comprehensive strategic outreach plans for key initiatives; ensure appropriate PR strategies are aligned with marketing activities
- Strong understanding of the financial markets and the role that index providers play
10
Experience For Senior Media Relations & External Communications Manager Resume
- Able to deal with complex and sensitive media inquiries while managing multiple projects, tight deadlines, and crisis situations
- Willingness to travel and work NY hours when needed
- Develop, optimize and maintain web content of Arup.com in the Europe Region
- Champion the concept of thought leadership and people profiling, by working with subject matter experts to identify stories that respond to trends and challenges in the marketplace
- Ensure external communication strategy, campaigns and messaging are consistent and reflect the organisation’s vision, purpose, philosophy, and value proposition statements
List of Typical Skills For an External Communications Manager Resume
1
Skills For Senior Media Relations & External Communications Manager Resume
- Basic filming and editing skills desirable an advantage
- Think strategically and ensure relevancy by "connecting-the-dots" and effectively map Intel's business objectives to external trends
- Solid experience with issues management that include product recalls, FDA matters and other challenges impacting the company’s image and reputation
- Stellar communication (oral, written, GIF), problem-solving and project management skills
- Basic graphic-making skills, preferably on Adobe Creative Cloud an advantage
- Have proven experience of performing a similar role in a fast-paced professional environment
- Proven experience in corporate communications within professional/business services or B2B sectors
- Manage, coordinate, and communicate complex and sometimes controversial issues clearly and concisely are requisite skills
2
Skills For Regional External Communications Manager Resume
- Superior time management and organization skills; capable of managing multiple assignments simultaneously
- Experience in the Agriculture industry is considered a strong asset
- French written and oral skills are an asset - our roots are in Québec after all
- Experience within the energy or telecommunications industries would be beneficial but isn’t essential, along with any transformational experience
- Hands-on experience using Google Analytics and social media monitoring and publishing tools
- Experience of delivering online content or campaigns, using content management systems and managing social channels
- Experience developing and implementing corporate and executive positioning and thought leadership platforms
- Extensive experience with media relations including responding to requests for information and press releases addressing a variety of topics
3
Skills For External Communications Manager for Technology Platforms Resume
- Experience of developing and executing successful communications campaigns across multi-platforms including digital and social media
- Experience from working in communications or marketing
- Proven track record of delivering high-quality work within a demanding environment
- Experience in framing and proactively communicating the company’s position with media and other key influencers
- Experience developing and implementing strategic communications plans
- Media relations experience, including managing social media channels
- Proven track record designing and executing successful reputation campaigns
- Experience working in the field of Communications, Marketing or PR, ideally in professional services
- Hands-on experience of using a website content management system
4
Skills For External Communications Manager, BB Resume
- Experience of working with internal business and editorial teams
- Keen understanding of what makes online communications effective
- Experience in communications, marketing, media relations and/or journalism
- Strong understanding of the financial markets, relevant regulations and the role that index providers play
- Experience supervising agency relationships
- Experience working closely with media and other relevant stakeholders for PepsiCo
5
Skills For Brand & External Communications Manager Resume
- Experience in working in a global organization
- Have a strong understanding of brand management and brand values
- Experience working with social media channel in professional context
- Experience working on web content
- Experience of working with external media/PR agencies for an international organisation
- A strong multi-tasker with the ability to deliver results in a matrix environment
- Develop plans to build strong relationships with media and serve as a spokesperson
6
Skills For External Communications Manager for Consumer Banking Resume
- Strong business acumen combined with a fluency in technology as well as topical news and culture
- Public Relations, Communications, brand marketing experience required
- A commitment to public service – and a good sense of humor
- At least 2/3 years of relevant public relations or corporate communications experience
- Experience in a professional services or B2B environment
- At least five years’ experience in a corporate communications role or similar
7
Skills For PR, External Communications Manager Resume
- Hands-on experience of social media
- Drafting, reviewing and editing press materials including press releases, media statements, executive bios, company backgrounders, infographics, etc
- Understanding of key social networking platforms and trends, including online best-practice standards
- Building and maintaining relationships with colleagues in Corporate Responsibility, Technology and Innovation and Liberty Global’s Operating Companies
- Supporting and managing potentially negative stories in site communities
8
Skills For Media & External Communications Manager Macquarie Banking & Financial Services Group Resume
- Creating and delivering rich presentations
- Serving as communications advisor in site emergencies and during business recoveries
- Supporting the Senior Media Relations Manager during quarterly results and M&A announcements
- Managing and executing projects and events
- Filming short interviews and basic editing (optional)
- Outstanding critical thinking and attention to detail
- Serving as media contact in the local Oregon site community
- Serving as a point of contact with key external stakeholders in the education and environmental communities
- Keeping the soon-to-be-relaunched corporate website up-to-date with press releases, news stories and blogs
9
Skills For External Communications Manager Resume
- Making basic graphics for website and social media (optional)
- Participating on cross-site communications projects and teams as assigned
- Assist Director, Constellation Communications, in advising and counseling executives on external communications issues and activities affecting the company
- Able to generate fresh ideas – including developing inspiring and original story ideas and treatments for social media
- BA/BS in Marketing, Advertising, Journalism, Communications or a related discipline
- An understanding of how communications can play a role in further corporate initiatives pertaining to social media, technology, and digital platforms
10
Skills For Senior Media Relations & External Communications Manager Resume
- Enthusiasm and curiosity towards the marketing and advertising industry
- Develop new communication programs based on research and a thorough understanding of TMC
- Knowledge and practical understanding of online analytics tools
- Form successful working relationships with colleagues across the group
- Provide counsel to the company on messaging, communications issues and policies
- Align internal and external communications messaging and initiatives
- Attention to detail and quality control of ideas, correspondence, and department planning
List of Typical Responsibilities For an External Communications Manager Resume
1
Responsibilities For Senior Media Relations & External Communications Manager Resume
- Experience in public relations and strategic communications, with a preference for a mix of agency and in-house experience
- Proven track record in advising CEO and senior leadership on issues pertaining to brand and reputation in the market
- Demonstrated ability in developing operating plans and budgets
- Have broad experience managing communications activities across a variety of practice areas
- Be collaborative with experience working across cultures
2
Responsibilities For Regional External Communications Manager Resume
- Ensure consistent, coordinated approach to communications activities in Americas in alignment with agreed communications strategy, priorities and guidelines
- Proven track record of successful communications projects and activities
- Champion the BASF brand in Canada and work with various teams and agencies to foster stronger brand awareness and ensure all content meets BASF brand standards
- Oversee reactive media relations activities including responding to media inquiries and monitoring the media hotline and email inbox
- Excel at managing and delivering on many simultaneous projects
- Work closely with Europe Marketing and Communications network to advise on the creation of quality content, in line with a regional approach
- Highly motivated, willing to take on new challenges, and work independently
3
Responsibilities For External Communications Manager for Technology Platforms Resume
- Prepare executives and other designated spokespeople for interviews and external speaking engagements
- Be resourceful and always seeking new opportunities to learn
- Be adaptable and comfortable in an ever-changing environment
- Ensure Arup brand consistency across media channels
- Develop and maintain integrated regional external communications calendar
- Create and manage a regional external communications plan
- Build and maintain relationships with key internal stakeholders to support development and delivery of the regional external communications plan
- Work closely with Arup Group Marketing and Communications (GMC) to deliver organisation's corporate communications strategy, approach and objectives at a regional level
- Develop integrated external communications programs to support overall business objectives and position Eukanuba as a thought leader on key topics
4
Responsibilities For External Communications Manager, BB Resume
- Lead development of public relations campaigns for the brand
- Manage crisis communication externally around the brand
- Manage the media outreach with national, trade and local site-based media and stakeholders to drive increased visibility of Eukanuba in the USA
- Manage brand spokesperson strategy
- Develop relationships with current and potential partner organizations for the brand
5
Responsibilities For Brand & External Communications Manager Resume
- Maintain an updated resource library of brand position statements
- Manage the company’s corporate social responsibility strategy
- Support communications objectives as outlined by the Communications Director
- Develop innovative communications strategies that positively impact the growth objectives of the Toronto studio while building a strong external corporate brand
- Manage activities of events coordinator to help execute all studio and project events with creativity and excellence
- Lead a full media relations strategy designed to raise the profile of the Toronto Studio in the Toronto market and globally
- Develop a paid social media strategy to ensure content and job postings reach top talent
6
Responsibilities For External Communications Manager for Consumer Banking Resume
- Work closely with other members of the communications, production and support teams to identify and execute on content opportunities
- Create analytics reports to track success, develop recommendations and best practices for future content and campaigns
- Manage sponsorship requests and partnership opportunities for the studio
- Develop an initial stakeholder registry and communications plan for all projects
- Act as communications lead on major projects as assigned and/or designated
- Edit the CIP newsletter
- Serves as the primary point of contact for impacted property owners, residents and businesses
- Develop and distribute communications materials/notifications (fact sheets, briefing documents, map, fliers/brochures, start-up letters, road closures, etc.) to affected customer
7
Responsibilities For PR, External Communications Manager Resume
- Monitors constructions schedule for timely distribution of notification
- Provide briefings and updates to the director of communications and community relations for presentation to the Mayor’s Office and City Council regarding new projects and proposed communications strategies
- Capture photos for presentations, newsletters, website, publications and social media
- Draft project completion press releases; post construction articles for publication; strategize news coverage
- Attend and provide updates at progress meetings
- Find opportunities to showcase positive DWM stories
8
Responsibilities For Media & External Communications Manager Macquarie Banking & Financial Services Group Resume
- Prepare monthly reports on project updates
- Maintains style, logo, and brand guidelines
- Ensures online and hard copy project binders are filed in a systematic manner for ease of retrieval as needed
- Manage public information notification process
- Copy edit and proofread communications materials to external audiences that could include press releases, corporate statements, media alerts, and pitches
- Develop strategic media relations plan to elevate Cabot’s public profile
9
Responsibilities For External Communications Manager Resume
- Work collaboratively with Marketing Communications and other departments to ensure we are properly leveraging our communication activity (i.e., we are bringing segment news and opportunities to corporate activities, and vice versa)
- Establish relationships with people most responsible for communications-related activities within the regions to strengthen alignment between corporate communications and the regions. Build and foster domestic and international media relationships, including those with print, online and broadcast outlets
- Write and oversee the creation of communications materials, including press releases, key messages, presentations, spokesperson Q&A, social media content, media pitches, bylined articles, branding, website content and other external-facing materials about Cabot
- Provide training, counsel and other support to senior executives and subject matter experts for media interviews or public speaking opportunities
- Mastery of AP Style writing
- The confidence and ability to work alongside everyone in the organization, including our big cheeses
- Drive communications best practices: content, approaches and distribution vehicles
- Serve on crisis communication core team, to ensure proper media relations management is being practiced during a crisis event. Identify and assess corporate reputation risks to protect the Cabot’s brand
10
Responsibilities For Senior Media Relations & External Communications Manager Resume
- Assisting with the development and execution of a comprehensive external communications strategy that drives buy-in and alignment with the company’s strategic direction across key stakeholder audiences
- Creating compelling content across multiple channels, including news releases, fact sheets, talking points, speeches, Q&A documents, presentations, executive bios, and other internal/external facing content
- Supporting the company’s leadership and functional communications programs
- In partnership with the regional external communications director, develop a comprehensive external communications strategy, plan and budget for the Americas
- Working with business leaders across the Americas, define thought leadership content areas and drive development and execution of editorial calendar and deployment plan
- Serve as a region-wide expert and go-to person on external communications practice areas, including media relations, thought leadership activities, message development, crisis communications, corporate social responsibility initiatives, press event planning and execution, education campaigns, and trade show planning and execution
- Work with agencies to develop plans and materials in alignment with established communications strategy
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