Field Service Technician Resume Sample
Adelia Hackett
30623 Schaefer Prairie,
Houston,
TX
+1 (555) 611 2586
Work Experience
Field Service Technician, Senior
11/2015
-
PRESENT
Boston, MA
- Supervises outside contractors including technicians, and service workers as it relates to the Company’s products at the job site in order to complete field service work
- Maintain scheduled maintenance on Company fleet vehicle and report any damage or accidents as outlined in the Company’s Motor Vehicle Safety Policy
- Complete required documentation, such as work completed documents, time sheets, and quality forms, via handwritten or business system input screens
- Maintain work area and tools for cleanliness and proper operation
- Adhere to and ensures adherence by junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
- Advanced level knowledge of and/or experience with engine products
- Able to work at heights of 20-25 ft. and operate supplied lifts
- Qualified to maintain all IT hardware including but not limited to: POS, PC, printers,
Field Service Technician
05/2013
-
09/2015
Philadelphia, PA
- Provides informal mentoring and guidance to new Sr. Field Service Technicians
- Work with and take direction from Division Service Manager/dispatch team to efficiently execute all required service and additional activities
- Maintains close contact with all supported elements of the client’s facility, and related communications links, in order to effectively deal with problems and organizational issues
- Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures
- Provides basic or routine guidance and training to client population on system and products to eliminate recurring errors for smaller or stand alone systems/products with minimal coordination
- Prepare the shop drawings and application projects specifically for Service Line Job’s
- Determine equipment and accessory needs for implementation in collaboration with the management
- Supervision of field installation, cabling
- Estimate materials costs and quantities provide the information to the Service Sales
Junior Field Service Technician
10/2009
-
03/2013
Phoenix, AZ
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
- Related experience serving in a CSSAMO or SASMO section
- Provide assistance to input aircraft historical data from paper documents into ULLS-A (E) data
- Provide logistical support for ULLS-A SkillSoft Course Player 6 (SCP 6) hardware and software
- Provide on-site briefings/training to participating unit personnel on procedures and unit responsibilities regarding ULLS-A (E) program
- Provide desk side training for individuals during aircraft validation
- Involves the supervisor or product expert with challenging/complex problems
- Identifies service and instrumentation opportunities and escalates that information to the appropriate sales channel
Education
St. Lawrence University
2004 - 2009
Engineer's Degree in Engineering
Professional Skills
- Excellent computer skills, including strong data entry skills (Windows, Outlook, Adobe, MS Excel and MS Word)
- Strong communication skills encompassing active listening, friendly manner and writing skills
- Excellent problem-solving skills, including proven ability to troubleshoot equipment problems, establish priorities and work under deadline pressures
- Good verbal communication skills with a strong emphasis on positive interpersonal skills during customer visits
- Demonstrate proficient skills; upgrades knowledge and skills on an on-going basis
- + Excellent verbal and written communication skills and above average interpersonal skills are required
- Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution
How to write Field Service Technician Resume
Field Service Technician role is responsible for customer, computer, interpersonal, technical, mechanical, troubleshooting, electrical, basic, training, software.
To write great resume for field service technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Service Technician Resume
The section contact information is important in your field service technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Service Technician Resume
The section work experience is an essential part of your field service technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field service technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field service technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Service Technician resume experience can include:
- Strong interpersonal skills with excellent written and verbal communication abilities
- Develops and demonstrates expertise in repair tasks that require advanced skills (i.e. advanced soldering, board reflow, special downloading, etc...)
- Strong troubleshooting skills are required
- Excellent written and verbal communication skills with the willingness to learn how to make technical presentations and provide training
- Consistently demonstrates positive customer interaction skills, reponsiveness and actively listening
- Provide professional communication and appearance while exhibiting good customer service skills with all customers
Education on a Field Service Technician Resume
Make sure to make education a priority on your field service technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field service technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Service Technician Resume
When listing skills on your field service technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field service technician skills:
- Proved track record of strong customer service skills as well as excellent communication skills
- Excellent verbal and written communication skills and customer relations skills
- Demonstrates safe and efficient driving skills; possesses and maintains a valid driver’s license and a clean driving record
- Self-starter with excellent written and verbal communications skills · Ability to successfully prioritize service issues based on multiple competing objectives
- Excellent organizational and planning skills. Demonstrated ability to learn
- Strong PC skills including experience with MS OFFICE
List of Typical Experience For a Field Service Technician Resume
1
Experience For Field Service Technician Resume
- Strong analytical skills, strong communications skills (verbal and written), and strong relationship building skills
- Good people skills with strong verbal and written communications skills
- Demonstrates excellent technical and troubleshooting skills to consistently achieve resolution and satisfaction
- Strong customer service skills are essential. Ability to multitask and prioritize assignments
- Good customer service skills are essential; the ability to multitask, prioritize assignments and work independently
- Good customer service skills are essential. Ability to multitask, prioritize assignments and work independently
2
Experience For IT Field Service Technician Resume
- Strong written and verbal communication skills are required to communicate in an effective and professional manner with internal and external clients
- Strong written, verbal communication, problem-solving and conflict resolution skills are needed
- Strong interpersonal and communication skills, and willing to travel are required
- Excellent interpersonal skills for interfacing with customers and internal staff to include report development and other required administrative functions
- Proven track record of ability to interface and support end users/customers effectively
- Strong interpersonal skills and a clear commitment to customer service and safety
- Solid interpersonal skills and a true team approach
- Good communication skills in English, French
- Opportunity to work in a dynamic industry using finance skills while contributing to societal good
3
Experience For Power Generation Field Service Technician Resume
- Good written, communication and customer satisfaction skills
- Strong communication skills – English (verbal and written)
- Manufacturing experience; preferably experience with field experience or on site evaluations
- Good written and verbal communication skills in English and the native language
- Strong people and relationship skills and the ability to be political aware
4
Experience For Field Service Technician / Engineer Resume
- Good customer service skills are essential
- Good problem solving skills is essential
- Excellent customer interface skills is required
- Good interpersonal skills as a team player or individual
- Strong automotive mechanical or electrical skills
5
Experience For Oses-field Service Technician Resume
- Basic mechanical aptitude and demonstrated skills
- Detail oriented, well organized, self-motivated, with strong interpersonal skills
- Strong communication (verbal and computer) and time management skills
- Strong mechanical, electrical and pneumatic skills and knowledge
- Interface and demonstrate teamwork skills with internal and external associates and customers in all geographical parts of the world
6
Experience For Junior Field Service Technician Resume
- Good organizational, and time management skills
- Effective relationship management skills, both internal and external customers
- Solid organizational skills and ability to troubleshoot digital copiers required
- Excellent communication skills required to explain operations and maintenance of products
- Excellent customer relations and organizational skills required
- Excellent customer relations and communication skills including the ability to give presentations, demonstrations and provide training
7
Experience For Controls Field Service Technician Resume
- Excellent written and verbal communication skills with the willingness to learn how to make technical presentations
- Have excellent communication skills- Bilingual candidates are highly desired
- Face: Face interaction with customers and excellent customer service skills
- Detail oriented & strong customer service skills
- Having a functional knowledge of the semiconductor manufacturing applications in order to effectively support the manufacturing environment
- Demonstrates basic calibration and maintenance tasks of the tools/equipment used in the operation. Keeps tools and testing equipment in good working order
8
Experience For Field Service Technician, Senior Resume
- Basic skills in mentoring and training of co-workers
- Problem solving skills with the ability to document work and field reports
- Clearly and effectively communicate in writing and with others verbally
- Above average Microsoft Office applications skills including Excel, Word, & Power Point
- Perform Corrective Maintenance service calls as needed to ensure customer installations are kept running effectively
- Proven experience in Windows Operating Systems
- Prior experience in service of hydraulic drilling an asset
- Above average computer skills including Microsoft Office software + Salesforce (CRM) software
- Prior experience supporting Teledyne TapTone equipment highly desirable
9
Experience For Engine Field Service Technician Resume
- Basic computer skills required inclduing basic proficiency with Microsoft Office Suite
- Analytical andCritical Thinking Skills
- Relative experience, including 2+ years of lead experience
- Effectively communicate and lead coworkers and peers, at a working level, to ensure customer schedule requirements are met
- Troubleshoots and repairs industry related products without assistance as skills and training permit
- Valid Driver's license, auto-insurance, and good driving history
10
Experience For Lead Field Service Technician Resume
- Strong electro-mechanical aptitude/experience including
- 5yrs aviation maintenance or manufacturing experience with power-plant experience
- Effectively navigate and interpret approved maintenance data (e.g. EMM, EIPC, CMM, AMM, FIM etc), and engineering drawings
- Effectively utilize personal computer including Windows applications (MSWord, PowerPoint, Excel, Access, Email, etc.)
- Machinist and or welding skills are beneficial
List of Typical Skills For a Field Service Technician Resume
1
Skills For Field Service Technician Resume
- Demonstrate strong analytical and creative problem-solving skills
- Excellent customer service and good written and verbal communication skills
- Excellent verbal and written skills including: writing, editing, and communicating with both internal and external customers
- Excellent critical thinking skills, including troubleshooting
- Experience in the HVAC or plumbing industry with hands on welding/brazing skills
- Good mechanical skills - including knowledge of piping systems, valves and pumps and ability to read process diagrams
- Computer literate and good communication (written and verbal) skills including tact and diplomacy when dealing with customers
- Unique combinations of both strong multi-site RF communications system and computer/networking skills are required
- Excellent mechanical aptitude and detailed troubleshooting/repair skills
2
Skills For IT Field Service Technician Resume
- Good communication, presentation, and training skills
- Experienced mechanical and electrical aptitude and troubleshooting skills
- Demonstrate strong and efficient ability to learn a skill on entry class CMM’s utilizing mechanical and electronic aptitude
- Demonstrated ability to analyze and resolve hardware and software problems that require in-depth troubleshooting skills to determine root cause
- Strong computer skills and familiarity with the internet and networking
- Demonstrated experience and effectiveness in diagnosing problems with gas and diesel engines, hydraulics and electrical systems
- Demonstrated skills in calculating CT ratios, ohms law, phase-phase and phase-ground voltages, different power formulas and interpret results
- Strong technical skills related to electrical engineering and power electronics
- Strong verbal, written, computer, and technical communication, organizational, and presentation skills, including MS Office
3
Skills For Power Generation Field Service Technician Resume
- Good computer skills including MS Office (Word, Excel, PowerPoint) and ERP Systems (SAP, Oracle)
- Good mechanical / electrical aptitude and advanced troubleshooting skills with a familiarity of pumps and pump systems
- Consistently demonstrates positive customer interaction skills, responsiveness and actively listening
- Solid technical aptitude, diagnostic & IT skills (including knowledge of INSITE & QSOL)
- Strong mechanical, electrical, mathematical, and troubleshooting skills
- Effective interpersonal and customer relationship skills
- Strong customer services skills, with the ability to analyze the root cause and find permanent solutions to issues
- Excellent oral and written communication skills with the ability to work remotely and in a team environment
4
Skills For Field Service Technician / Engineer Resume
- Excellent time management, communication, customer service, and interpersonal skills
- Proven superior problem solving and customer service skills
- Demonstrate professional work skills in the repair, overhaul, or commissioning of diesel engines on marine vessels or at customer sites
- Punctual and professional, has excellent time management skills and provides customers with estimated time of arrival if unable to make appointment
- Good teaming skills and ability to work on own initiative
- Excellent communicator, both verbal and written, with interpersonal skills
- · Excellent verbal and written skills
- Excellent customer service skills o Knowledge in Asset Management
- Great communication skills with excellent spoken/written English
5
Skills For Oses-field Service Technician Resume
- Strong mechanical and technical skills with mechanic background
- Good customer service and sales skills to increase business
- Demonstrate customer service skills and knowledge with a high level of passion and dedication
- Demonstrate strong and efficient ability to learn a skill on entry class Coordinate Measuring Machines utilizing mechanical and electronic aptitude
- Demonstrate strong and efficient ability to learn a skill on entry class Cordinate Measuring Machines utilizing mechanical and electronic aptitude
- Excellent technical and analytical skills to resolve difficult problems
6
Skills For Junior Field Service Technician Resume
- Punctual and Professional, has excellent time management skills and if unable to make scheduled appointment informs the customer to update time of arrival
- Excellent communication skills are essential to the position
- Basic computer skills, safety focused, and lab experience necessary
- Excellent communication and presentation skills; a positive attitude with a competitive drive and self-motivated work ethic
- Strong relationship management skills with customers and personnel within the organization
7
Skills For Controls Field Service Technician Resume
- Strong organizational skills and ability to troubleshoot digital copiers
- Strong computer skills (Word, Excel, RS Linx, RS Logix 500, RS Logix 5000, FactoryTalk View, etc.)
- Excellent English and French written and oral skills
- Developing and maintaining strong relationships with customers by providing excellent customer service
- Troubleshooting skills for applications running on windows based platform (office, browsers, printers, etc.)
8
Skills For Field Service Technician, Senior Resume
- Programming skills and knowledge on field controllers
- Working knowledge of computer skills and Microsoft Office software
- Prior experience working with PC hardware and software, as well as, having a LAN networking understanding
- Organisation and stakeholder management skills – including meeting demanding deadlines, a high level of initiative, and performing autonomously
- Develop basic welding and cutting skills: ARC and MIG and oxyfuel cutting for plate, sheet, pipe and structural steels
9
Skills For Engine Field Service Technician Resume
- Demonstrates experience in using, configuring, and troubleshooting Windows computer platform in an active directory environment
- Experience with Microsoft server software o Experience troubleshooting Network connections while working with a remote team
- Strong experience with PLCs and piping/plumbing
- Technical problem-solving and mechanical troubleshooting skills
- Critical thinking with exceptional problem solving skills, able to work independently or in team
- Experience participating and leading a disciplined team through design, installation, integration and validation of electronic/radar for navigation systems
- Exceptional troubleshooting skills handling digital copiers
10
Skills For Lead Field Service Technician Resume
- Provide amazing customer service by effectively managing customer expectations
- Demonstrates experience using and troubleshooting various applications such as Microsoft Word,
- Basic computer skills including working knowledge of MS Word and Excel
- Proficient problem solving and troubleshooting skills
- Experience setting up/configuring DHCP and DNS · Experience with McAfee
- A strong technical background with a good working knowledge of the packaging industry and operations
- Make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Follows proper troubleshooting skills and procedures
List of Typical Responsibilities For a Field Service Technician Resume
1
Responsibilities For Field Service Technician Resume
- Demonstrated ability to communicate effectively in writing and verbally, including work logs and end-user communications
- Strong leadership, coaching, and organizational skills
- Multi task and operate effectively within a growing organization
- Demonstrated advanced mechanical, electrical and software skills as pertain to the maintenance and modification of capital packaging equipment
- Strong professional customer service skills are essential
- Well-developed written and oral communications skills including group presentations, group facilitation, personal coaching and customer communications
- Technical problem-solving and mechanical troubleshooting skills
- Familiar with electrical apparatus testing with a strong theoretical understanding of electrical power systems and good aptitude for problem evaluation
- Responsible for continued development of skills through formal training, self-study, and on-the-job training
2
Responsibilities For IT Field Service Technician Resume
- Strong experience PLC troubleshooting and/or programming
- Prior field service experience as a technician working on copiers, printers and plotters
- Computer skills including knowledge of Microsoft Office (Word, excel, etc.)
- Operate a service vehicle and keep in good working order and stocked correctly, maintained to manufacturer’s specifications
- Actively develops skills and competencies and attends all required training
3
Responsibilities For Power Generation Field Service Technician Resume
- Good hardware troubleshooting experience on the field devices, controllers and centrals
- Prior work experience with gas or cryogenic liquids and/or operating plant maintenance would be a distinct advantage
- Advanced computer skills and familiarity with the internet and networking required
- Demonstrate excellent judgment in customer relations and in managing company
- Prior experience working with bulk gas delivery systems, pumps, or mechanical machinery
- : 2-5 years’ experience in the installation and maintenance of slot machines, player tracking systems, or equivalent Casino experience
4
Responsibilities For Field Service Technician / Engineer Resume
- Math skills including Algebra
- Analytical and problem-solving skills to identify and analyze problems, determine causes, evaluate alternative solutions, and make recommendations
- Basic mechanical and plumbing skills
- Prior experience as a capital equipment field service technician or commissioning engineer
- Work with minimal direction and be responsible for self-training to maintain and increase skills
- Work in a team consisting of members from various backgrounds to effectively complete tasks
- Own or obtain a valid driver license and good driving record
- Prior truck driving experience helpful
5
Responsibilities For Oses-field Service Technician Resume
- Manage work schedules effectively and efficiently to satisfy both Customer and Sales Team requirements
- Advanced organizational skills and ongoing attention to detail
- Intermediate skills in troubleshooting/repair of parts and assemblies
- Basic skills in Microsoft Office programs (Outlook, Excel, Word)
- Strong mechanical aptitude – previous plumbing/electrical experience
- Effectively diagnose software, mechanical and electrical faults on customer’s equipment
- Advanced mechanical and electrical skills
- Effectively communicate and willingness and commitment to first time fix and customer service excellence
6
Responsibilities For Junior Field Service Technician Resume
- Quickly learns when faced with new challenges and strives to enhance his / her knowledge and skills. (Charts the Course)
- Demonstrated experience with document management, MFP and print devices
- Understands the goals, objectives, and priorities of other areas of the department and supports alignment of resources to those priorities
- Managing changing work priorities in a dynamic customer site workplace
- Testing, troubleshooting and evaluation experience with digital, analog and RF level electronics
- Working knowledge / experience with Preventative maintenance
7
Responsibilities For Controls Field Service Technician Resume
- Training: Trains less experienced employees, customers and vendors in correct operation and maintenance of product
- Gaming industry experience is highly desirable
- Responding to service requests, conduct tests, diagnose problems, complete repairs, and maintain good customer relationships
- Working knowledge and experience in industrial electronics, hydraulics, and mechanics
- Working unsupervised at our customers' facilities in an effective manner
- Willing to travel 60% or more and holds a valid driver’s license
8
Responsibilities For Field Service Technician, Senior Resume
- Gaming industry experience is desirable but not critical
- Previous experience calibrating, testing, operating, maintaining and troubleshooting equipment associated with the production of oil & gas or related equipment
- Experience troubleshooting, maintaining, commissioning and testing of DC powered electrical systems and stationary batteries
- Direct experience working with and installing well head valves, chokes, pumps, valves, Christmas valve trees, housing spool rigging mechanisms
- Direct experience working with and installing wellhead valves, chokes, pumps, valves, production trees, housing spool rigging mechanisms
9
Responsibilities For Engine Field Service Technician Resume
- Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable
- Experience running THRT’s, TRT’s, setting wireline equipment, slinging and lifting of heavy components is required
- Experienced in removing and installing pump bases (epoxy grout, including pressure grout)
- Good understanding of drilling or well servicing site operations and interaction between all service providers on site
- Previous experience installing, programming and troubleshooting access control and IP CCTV systems
10
Responsibilities For Lead Field Service Technician Resume
- Emissions testing experience including analyzing equipment
- Experience in programing, testing, commissioning for the security, access control, CCTV, DVR, DVM
- Responsible for developing and maintaining good rapport with customers, constantly striving to obtain complete customer satisfaction
- Hands on experience shipping/receiving parts, parts inventory, and tracking management
- Ensure accuracy and completeness of routing and supporting documentation prior to sending for closeout
- Commercial experience installing, servicing and troubleshooting IP/Analog CCTV/DVR equipment in commercial environments
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