Service Center Technician Resume Sample
Oswald Lemke
92144 Stroman Street,
Los Angeles,
CA
+1 (555) 542 5010
Work Experience
Senior Service Center Technician
05/2016
-
PRESENT
Houston, TX
- Download, Install, and configure software such as: OPS, browsers, Java, VM, PDE’s, security software, etc
- Identify and escalate all functional issues that affect clients and branches ability to navigate Scottrade’s trading platforms to a senior tech support representative for verification testing and documentation
- Troubleshoot & repair laboratory test equipment
- Effectively communicating with customers during repairs
- Working closely with team members to ensure timely repairs
- Complete repairs & preventative maintenance at a local customer
- Analyze, identify, and resolve problems related to end user devices, systems, and applications
- Performs user provisioning, deprovisioning, and administration for various systems and applications
- Participates in providing technical assistance to end users regarding hardware, software, and connectivity issues
Service Center Technician
02/2010
-
04/2016
Dallas, TX
- Monitors IT systems involving security, infrastructure, and interfaces
- Maintains IT issue tracking and operational log records
- Assists with communication to/from IT staff and/or vendors
- Assists with AHS communications to monitor Life Safety systems and events when needed
- Able to use pallet jack with 300-pound load
- Able to use portable staircase and climb to 12-foot heights
- Able to carry 20 pound / 3 cubic feet boxes up and down portable staircase
Field Service Center Technician
07/2004
-
10/2009
New York, NY
- Able to push 4-wheeled cart with 100-pound load
- Able to work 8 hours overtime a week, if required
- Able to stand or sit continually for two hours without break
- Able to use stereomicroscope for two hours without break
- Able to use computer for two hours at a time without break
- Willing to travel for a week at a time, in and out of country, for training
- Act as liaison between the customer and vendors for workstation hardware repair
- Record the details of report for IT service issues and service requests, work to restore service, document, track, and monitor all problems to ensure a timely resolution
- Assist in administering service center related software
Education
Rutgers University
1999 - 2003
Engineer's Degree in Related Field
Professional Skills
- Strong computing, analytical, and organizational skills
- Experience with desktop computing support; proven ability to problem-solve, understand and troubleshoot first-level technical issues
- Have sound judgment, problem solving skills, and interact well with other departments and customers
- Advanced level of all skills necessary for Tier 2 technical troubleshooting
- Perform as a member of a technical team utilizing effective communication skills. Contacts are primarily within immediate work unit
- Good mathematical and decision-making skills
- Prior experience working in a NOC/SOC environment
How to write Service Center Technician Resume
Service Center Technician role is responsible for compensation, manufacturing, training, mac, security, immigration, telephony, reporting, design, research.
To write great resume for service center technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Center Technician Resume
The section contact information is important in your service center technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Center Technician Resume
The section work experience is an essential part of your service center technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service center technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service center technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Center Technician resume experience can include:
- Good electrical / mechanical skills
- Communicate and work with others effectively
- Experience troubleshooting via telephone and supporting field personnel. Detailed knowledge of industry standard QA practices and measurement
- Operate the balancing machine to insure timely turnaround time for customer needs
- Experience using a Service Management application (MS Service Manager, Remedy, Track-IT, etc…)
- Certification or related technical training with 3-5 years’ experience
Education on a Service Center Technician Resume
Make sure to make education a priority on your service center technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service center technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Center Technician Resume
When listing skills on your service center technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service center technician skills:
- Effectively diagnose and resolve vehicle issues, read wiring diagrams, use diagnostic and testing tools and equipment
- Prior experience partnering with internal offshore support teams
- Excellent time management and prioritization ability
- Experience as an automotive technician; VW and/or Audi technician experience an asset
- Continually improve skills as the customer environment changes
- Adept at multitasking and balancing priorities
List of Typical Experience For a Service Center Technician Resume
1
Experience For Senior Service Center Technician Resume
- Able to utilize schematics, procedures, engineering drawings, and follow written/verbal instructions, including test procedures
- Able to apply logical thinking and troubleshooting to resolve issues efficiently
- Escalate problems that cannot be directly handled to the proper resources in a timely manner, recognizing critical needs
- Communicate with customers, vendors and consultants, formally and informally, using a variety of media
- Troubleshoot, diagnose and resolve any incoming calls for assistance from all Home Office and field office employees
2
Experience For Lead Service Center Technician Resume
- Provides support to areas such as research, design, development, test, manufacturing or process improvement
- Perform maintenance and repair services for returned printers and devices according to the established processes for the Service Center
- Document all service and repair activities in the Service Center global data base according to established processes
- Create and document testing and analysis procedures for printers and devices
- Create and document testing and analysis procedures
- Technical knowledge and proficiency with Windows, Unix, Linux and general networking protocols
- Maintain a thorough understanding of all NSC processes and implement them when and where appropriate
- Proficiency with troubleshooting Windows, UNIX or Linux systems
- Is directly responsible for company assets, including a service vehicle, parts inventory, tools, laptop and test equipment
3
Experience For Field Service Center Technician Resume
- Be able to research and determine what Operating Procedures apply to the task at hand and follow them
- Generate estimates for units requiring extensive repairs, overhauls and complete rebuilds
- Take an active role in the Knowledge Management process ensuring resolution is achieved at the lowest level
- Performs difficult electrical/mechanical repair operations consisting of disassembly and assembly of units
- Follow-up – Understands the importance of following through with all commitments
- Aility to read and understand technical documentation such as component maintenance manuals, and wiring diagrams
- Technical studies or unfinished studies in Electronics Engineering
4
Experience For IT Service Center Technician Resume
- Test vehicles under varying conditions to determine and document root cause of problems
- Support concept vehicles (Accessories, Product Planning, etc.)
- Coordinate all TSC activity scheduling of time to maximize throughput
- Manage DMS system implementation and reporting
- Manage parts tracking within TSC via DMS audits
- Coordinate warranty payments and re-billing with warranty department
5
Experience For Service Center Technician, Level Resume
- Research questions using all available information resources
- Advanced troubleshooting knowledge
- Create and run service reports as requested by management. Participate in implementation of application rollouts
- Respond to customer inquiries regarding the status of incidents/service requests, perform necessary follow up, work to restore service and alert and/or escalate them to the appropriate support group
- Communicate information about infrastructure and system issues to customers
- Assist in the installation and configuration of standard PC workstation software per the IS Technical Guidelines
- Assist in the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
- Work closely with other technical staff to resolve issues that cross technical areas
- Perform Active Directory functions
6
Experience For Service Center Technician Level Resume
- Technical and professional knowledge of OpCo systems and solutions
- Repair all pump models manufactured by Weir Specialty Pumps at the SLC Service Center
- Teardown, evaluate, quote and re-assemble pumps in a timely manner
- Provide field service support when necessary with on-site system repairs, evaluation and technical support on WSP products
- Follow customer and CSA’s policies and procedures
- Understands the importance of accurate paperwork and how it impacts the repair process
- Utilizes routine test or diagnostic equipment. Ability to learn and use software tools
7
Experience For Technical Service Center Technician Resume
- Receptive to mentoring from peers in technical community. Participates in developing new approaches and techniques to achieve continuous improvement in all work processes
- Documentation of job specific activities such as electronic design, modifications, data collection, calibration, and Design of Experiment data
- Operate in accordance with corporate, operations, and division policies, procedures and practices in compliance with accepted business ethics. Adheres to all applicable environmental, safety and health procedures
- Applies electronic theory to lay out, build, test, troubleshoot, repair and modify electronic product which requires a moderate understanding of the general technical aspects of the position
- Technical studies or unfinished studies in Electronic Engineering
- Conduct failure analysis for returned printers and devices to identify and document root cause for failure
- Create failure analysis reports and other disposition letters to customers as required
- Initiate corrective action requests, as required, for returned product
- Perform Calibration Services for TOOL fox tools and devices
8
Experience For Rosemount Service Center Technician Resume
- Coordinate returns with the QA Product Returns Specialist
- Maintain spare parts inventory required to meet the Service Model Key Performance Indicators
- Use electronic test equipment required for the failure analysis of Phoenix Contact electronic product
- Self-motivated and works with little supervisory direction
- Provide first level 24x7x365 escalation support for Navisite clients
- Answer client calls and provide the highest level of client service
9
Experience For Service Center Technician Resume
- Assist clients to correctly identify the source of their problems and then remediate
- Use remote administration software (Terminal Server, Remote desktop, Telnet, etc.) to verify and correct reported incidents
- Prepares new and spent product for shipment
- Sets up and operates precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems. Possesses expert knowledge of standard test equipment, oscilloscopes, ohmmeters, signal generators, spectrum analyzers etc., as well as expert knowledge of custom made test equipment including automatic test equipment
- Has an expert understanding of advanced test equipment functions. Reprogram replacement equipment, determines possible failures
- Performs difficult and complex electrical/mechanical repair operations consisting of disassembly and assembly of units. Determines requirements and installs modifications as set forth by Service Bulletin or other authorized documentation
- Records results of repair and modification actions and accounts for time required to perform each task on Service Worksheets
- Have expert knowledge of various avionics systems, basic electronics theories and associated circuitry and components
10
Experience For Senior Service Center Technician Resume
- Supports and promotes continuous process improvement and Lean initiatives
- Provide ideas for and participates in Lean activities, events, and other process improvement initiatives
- Follows direction from more senior technical leaders and service center support personnel across multiple support areas
- Ensure successful delivery of HelpDesk, IT Asset Management, and equipment deployment services
- Work scheduled shift so that sufficient resources are available to respond and resolve incidents in accordance with established performance standards
- Collaborate with other IT Service Delivery leaders and business operational support teams to ensure services meet or exceed customer expectations
List of Typical Skills For a Service Center Technician Resume
1
Skills For Senior Service Center Technician Resume
- Customer Service Orientation – Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution
- Communicates excellently verbally and in writing
- Experience working with SAP CRM/ECC Software
- Experience in repairing laboratory equipment
- Experience working with SAP CRM/ECC
- Coordinate and prioritize multiple on-going projects
2
Skills For Lead Service Center Technician Resume
- Mechanically inclined having experience with hand tools and multi-
- 2) 3 – 5 years of experience of basic IT troubleshooting
- 3) 3 – 5 years of experience answering high volume help desk technical calls
- 6) Considerable knowledge of and experience with PCs, hardware/software, and operating systems as well as Microsoft Office products
- Related experience, including customer service
- Substantial customer service experience (min 3 years) and team training in a customer service environment
3
Skills For Field Service Center Technician Resume
- Two years of electronic trouble shooting and failure analysis experience
- Experience working in a 7 x 24 environment
- Experience with basic network tools (ping, nslookup, traceroute, etc.)
- Through Hole Soldering experience
- Through hold and surface soldering experience
- Experience with taking customer calls
4
Skills For IT Service Center Technician Resume
- Microsoft Office and reporting experience
- Surface mount/through hole soldering experience
- Skilled at troubleshooting highly technical equipment
- Builds strong relations with MTS teams outside the Service Center
- No formal experience required
- No formal experience needed
- Demonstrates a positive customer service attitude
5
Skills For Service Center Technician, Level Resume
- Military experience also considered
- Be able to operate with limited supervision
- BS in Chemistry, Biochemistry, Biology, Microbiology or similar discipline or equivalent experience
- Experience with hand tools and multi-meters
- Help Desk experience or equivalent environment
6
Skills For Service Center Technician Level Resume
- 1) 3 – 5 years of experience in a fast-paced enterprise IT support environment
- Experience with CISCO Telephony/LAN/WAN topologies, Active Directory, online curriculum software, and network support
- Detailed experience with hardware/software configurations of both Intel/Apple based products (min 3 years), as well as mobile devices
- Several years of avionics/electrical repair experience
- Verify and validate customer complaints in the actual field environment
- Test and validate Field fixes
- Complete customer calls to ensure that they have a positive customer experience
7
Skills For Technical Service Center Technician Resume
- Avionics/electrical repair experience
- RF repair experience
- Providing hands-on support to the Technical Services group by evaluating, diagnosing, and repairing HCP, HTC, and Pullman-Ermator's full line of equipment
- Reworking or modifying equipment in our inventory
- Working knowledge of all NSC monitoring tools (Atlas-OSS Stack)
- Using the ITSM toolset, the Service Center Agent (Tier 1) enters ticket; resolves issue via remote desktop control, and documents actions taken
- Processing equipment returned by customers
- Interacting with customers, field sales and other members of the Technical Services group
8
Skills For Rosemount Service Center Technician Resume
- Troubleshooting highly technical equipment
- Listening – Understands fundamental communication styles and techniques
- Participates in maintaining and improving Service Center standard operating procedures (SOPs)
- Assists customers experiencing problems with IT resources, or requesting new services
- Knowledge of Mac, PC and mobile devices including applications such as Google Apps, Filemaker, IT Ticketing system
- Relationships – Understands the importance of remaining compassionate and empathetic when dealing with the problems of others
- PDI of press, marketing, training and other internal fleet vehicles
9
Skills For Service Center Technician Resume
- Analyze operation metrics including Cisco UCCE call metrics and MSM ticket
- Receives end user requests for support via phone, email, chat or web and responds in a timely and quality manner exceeding SLAs
- Provides end-user software/hardware troubleshooting and support
- Monitors assigned queues, voicemail, web sites and other incoming communication methods
- Technical studies or unfinished studies in Mechatronic Engineering
- PC hardware and troubleshooting knowledge
10
Skills For Senior Service Center Technician Resume
- Keen attention to detail and diligence following procedures and direction
- Assist in monitoring inventory levels of parts and tools needed for suspension and wheel service
- Educate Retail and Rider Care Reps regarding suspension and wheel technology, to increase their knowledge which better aids our retailers
- In-Depth understanding of the University of Alaska business/academic culture and environment, and organizational chart
- Simple Problem solving, follow procedures
- Completion of one or more professional training courses: (ITIL Foundations, MCP, A+, NETWORK+, MCDST, etc..)
- Under close supervision, performs a variety of routine technical tasks which require an elementary understanding of all technical objectives
List of Typical Responsibilities For a Service Center Technician Resume
1
Responsibilities For Senior Service Center Technician Resume
- Analysis – Understands elementary problem-solving techniques
- Collaborate with other IT Service Delivery leaders and business operational support teams
- Verifies that repairs or modifications performed on customer equipment conform to Rockwell Collins Quality and Workmanship Standards. Records results of repair and modification actions and accounts for time required to perform each task on Service Worksheets
- Technical studies or unfinished studies in Electronics or Mechatronics Engineering
- Dependability – Understands Rockwell Collins’ basic rules, policies, and procedures
- Time Management – Maintains an organized daily calendar
- Work 12pm- 9pm shift
2
Responsibilities For Lead Service Center Technician Resume
- Travels to customer sites to evaluate, diagnose, and repair defective equipment
- Washes, cleans, and neutralizes customer’s batteries at customer location or in the service center
- Work in alignment with Technical Service Teams
- Repair, test, maintain, and update VW /Audi vehicles to the latest technical level
- Communicate problems and solutions to VWC/AoC Quality departments
- Evaluate, estimate and repair buy-back vehicles
- Perform accurate and timely analysis of failure mode in assigned models
- Provide technical input to Quality Manager
3
Responsibilities For Field Service Center Technician Resume
- Provide day-to-day workflow management for the TSC workshop
- Manage all aspects TSC workshop repair
- Ensure that all workshop work orders are maintained as necessary for warranty purposes
- Oversee TSC operations, maintenance and supply costs
- Take customer calls and collect details from the customer
- Provide remote support for customers via remote support software
- Provide technical support to field service technicians
- Complete daily reports that are provided to operations
- Provide technical assistance to customers over the phone and in the store
4
Responsibilities For IT Service Center Technician Resume
- Convey complex technical solutions to novice end users
- Follow all operational procedures / Log all pertinent communications with internal & external CX’s
- Assess / redirect problems to appropriate resource as needed
- Track and route problems / incidents / request and document resolutions
- Assist teammates in your specialized capacity
- Communicate important issues with the team
- Highly motivated and customer focused personality
- Proficient with Microsoft Office(Word, Excel, etc)
- Travel locally 10% of the time
5
Responsibilities For Service Center Technician, Level Resume
- Administer various applications
- Manage workshop efficiency
- English level – 65%
- Highly motivated self-starter and action oriented
- 4) HDI certification required
- Knowledge of Windows OS – XP, Mac OS X 10.10+
6
Responsibilities For Service Center Technician Level Resume
- Basic Knowledge of Cell Phones (IOS and Android) and iPad
- Repair pumps at the Salt Lake City Service Center
- Pump repair –requires ability to understand principles of operation of pumps and systems to determine cause of failure
- Evaluate and determine corrective action and cause of failure on return parts from customer's and distributor's through the AS 400 Return Material Authorization (RMA) system
- Review and update assemble and disassembly manuals on all Weir Specialty Pumps product as needed
7
Responsibilities For Technical Service Center Technician Resume
- Control and maintain a small amount of inventory to support repair pumps that need quick turnaround time
- Daily interaction with the Retail and Rider Care teams
- Attend events such as trade shows, demo rides, races, as a representative of Specialized’s Service Team
- Be proactive in your daily tasks
- Triage technical support issues and service requests received via telephone calls, instant messages, and email
- Troubleshoot the end user's issue and resolve upon first contact, when possible, utilizing technical knowledge, electronic knowledge bases, and standardized procedures
- Provide workstation hardware and software support for customer inquiries received at the IS Service Center, and enter all information, including categorization and priority, into the service center application
8
Responsibilities For Rosemount Service Center Technician Resume
- Enter work requests into the service center application, including supporting documents, and assign to proper resources
- Administer basic network user functions and create accounts for setting up new and existing workstations
- Familiarity with chromatography and mass spectrometry
- Chemistry, Biology, Bio-chemistry, or similar scientific
- Screens, refers and diagnoses IT service and work requests as they relate to maintenance of computers, workstations and related enterprise systems
- Escalates tickets to higher-level support groups as necessary
- Detail- oriented person
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