First Line Manager Resume Sample

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Vivianne Beier
6652 Leuschke Haven,  Detroit,  MI
+1 (555) 210 9894

Work Experience


First Line Manager
12/2015 - PRESENT
Detroit, MI
  • Lean Management (Volvo Production Services - VPS)
  • Operations Support (Engineering, Logistics/Slotting/Space Management, Analytics)
  • Dealer Inventory Management, Supply Planning, & Supplier Relationship Management
  • Service Center and Order Management
  • Safety & Health
  • Human Resources / Labor Relations
  • Your Development:During your program, development activities take place and focus on areas such as teamwork, professionalism, self-development, process improvement, and diversity and inclusion. This part of the program is focused on transitioning to a corporate environment and mastering the behaviors which embody the Volvo Values and our way of working
  • To ensure that NET-A-PORTER levels of quality are maintained at all times
First Line Manager, Maintenance
08/2009 - 10/2015
Boston, MA
  • Monitor the performance of staff in your area and feed back results
  • Maintain good working relations with your own team, and other departments by communicating effectively
  • Be proactive in approach to problem solving and decision making
  • Ensure staff are gainfully employed at all times
  • Manage performance issues promptly and professionally
  • Enhance the working environment through building a cohesive, productive and positive team atmosphere
  • Effectively support decisions made by the business and your managers
  • Ensure that no risks to health and safety are present in your area
  • Maintain good levels of housekeeping in your area
First Line Manager, Shift Maintenance E&I
10/2004 - 06/2009
Philadelphia, PA
  • Proven commerical experience of managing/leading teams in a warehouse/logistics/retail environment
  • Significant experience of motivating teams to achieve deadlines in a target-driven environment
  • Experience within a large retail organisation would be beneficial
  • Experience of performance management, coaching and mentoring
  • Strong track record of delivering quantifiable results in the workplace
  • Work as part of a team in addition to self-motivate when working autonomously
  • Self starter – this sales team is different than the traditional IBM inside sales team
  • Articulate and confident in communication skills
  • Build and manage a new team

Education


University of Southern Nevada
1999 - 2004
Master's Degree in Pharmacy

Professional Skills


  • Possess and demonstrate strong problem solving, strong written and oral communication skills
  • Excellent people management skills and experience
  • Leadership skills with experience of managing a team and logistics service operating in a third party environment
  • Proven Track record of successful People Management, succession planning & development of key team members, and project management skills
  • Strong business acumen and analytical skills to synthesize local insights as input to the district Integrated customer business plan
  • Strong customer management and customer engagement skills
  • Proven communication skills, as well as ability to present to the senior leadership team

How to write First Line Manager Resume

First Line Manager role is responsible for leadership, analytical, reporting, recruiting, coaching, logistics, retail, training, integration, procurement.
To write great resume for first line manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For First Line Manager Resume

The section contact information is important in your first line manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your First Line Manager Resume

The section work experience is an essential part of your first line manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous first line manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular first line manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative First Line Manager resume experience can include:

  • Building a High Performance Organization by developing of the team skills and attracting, recruiting and retaining diverse talent
  • Leveraging big data combined with industry proven capabilities to enhance organizational effectiveness and driving meaningful global supplier data strategies
  • Showing equal appreciation of different talents and skills within the team
  • Demonstration of Leadership skills in positively confronting inappropriate behaviour and using coaching techniques to ensure involvement of the workforce
  • Demonstrate effective leadership aligned to the Woolworths DNA to ensure the delivery of the operational scorecard
  • Motivating employees through effective career development, coaching, guidance and oversight

Education on a First Line Manager Resume

Make sure to make education a priority on your first line manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your first line manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in First Line Manager Resume

When listing skills on your first line manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical first line manager skills:

  • Use problem solving principles & Apply analytical and decision-making skills
  • Use problem solving principles and apply analytical and decision-making skills
  • Good Excel skill and Reporting knowledge
  • At least one year experience in Novartis with well performance record & strong leadership profile
  • Proven experience working within a high performing environment
  • High level of teamwork, initiative, organizational and problem solving skills

List of Typical Experience For a First Line Manager Resume

1

Experience For First Line Manager, Maintenance Resume

  • Effective time management skills and the ability to deal effectively with changing priorities and conflicting demands
  • Develop and support your direct reports and coach them to up-skill their staff to build high performing teams
  • Experience desired
  • Undertake the role of Duty Manager, when required, ensuring the effective daily operation of the prison, including efficient staff deployment
  • Proven, successful sales management track record 3-5 years in Pharma or FMCG environment
  • Experience with sickness, absence and performance management
2

Experience For Enterprise Software Sales First Line Manager Resume

  • Have had previous Supervisor role or experience of such as in act up capacity
  • Directing and overseeing work performed by employees including “on the floor” supervision
  • Migrating to Boeing's 2nd century systems, tool suites and processes
  • Running the team/shift line on the day to day working of the Baggage office operation
  • Modernizing business process architectures to reflect Global Industrial Champion Supply Chain principles and practices
  • Act as a support to the training department ensuring that the key worker training delivery is monitored and quality assured
  • Communicate with outbound carriers, manufacturing/industrial engineering teams as well as acting as a liaison with the dealer network, expediters, and hub
3

Experience For First Line Manager, Shift Maintenance E&I Resume

  • Authorise annual leave/flexi leave for staff within area of responsibility, ensuring agreed cover and staffing levels are maintained
  • Maintains long lasting relationships with key clients to promote company image and products and assure long lasting partnerships
  • Support the management of drivers working to EU regulations, working time directives and company policies and procedures
  • Provides development, coaching, and mentoring to direct reports to foster appropriate mindsets and behaviors
  • Ensure and monitoring agents to make sure they are following procedures correctly
4

Experience For First Line Manager, Dwpf Operations Resume

  • Build, develop and entrench a high performance culture by providing leadership, feedback, guidance, support and coaching to staff
  • The overall coordination of warehouse operatives and shift leaders with the overall goal of achieving the Departmental SLA’s
  • Undertake continual process of review and improvement within area of responsibility including Ofsted and HMIP Actions
  • Responsible for the UK despatch operation including all end user, B2B, Retail and bulk international and national deliveries
  • Support the accident reporting processes for both vehicle and people
5

Experience For Trainee First Line Manager Resume

  • Establishes shop floor business Key Performance Indicator (KPI) measurement tracking in alignment with production asset and site business goals
  • Contribute to development and implement individual plans to deliver agreed targets and objectives within budget and overall marketing strategies
  • Be able to work in a fast paced dynamic target driven environment, responding to individual customer’s needs and requirements
  • Communicate with the Customer Service centre team ensuring all relevant information is briefed to front line staff
  • Able to succeed under pressure in a demanding environment
  • Conduct regular team briefing sessions to deliver company information and to receive feedback from the team to foster team spirit and build morale
6

Experience For Service Desk First Line Manager Resume

  • Maintain consistency and continuous improvement in results through an analysis of work methodology and an appropriate coaching style
  • Complete multi tasks whilst continually driving for results
  • Ensure the delivery of team goals through relevant scorecards as per the strategy using the Invocom methodology
  • Ensure performance management and input into talent management, succession planning and reward & recognition (e.g. difference awards)
  • Articulate, define and execute creative strategies to grow the Watson Analytics business
  • Ensure adherence to PSO’s and PSI’s for your area of responsibility and implement new procedures as required via PSO’s and PSI’s
  • To achieve Key Performance Indicators (KPI’s) through the effective use of resources, equipment and information. Key indicators relate to cost per unit, productivity, accuracy, absence and individual departmental KPI’s
  • Ensure the timely completion of EDR’s for all staff within your area of responsibility, including effective career development. Hold 1-1 meetings with your staff on bi monthly basis
7

Experience For Analytics Portfolio First Line Manager Resume

  • Manage Sick according to local instructions
  • Provide support and advice to staff as necessary
  • Internal Communications - Ensure that all staff are properly briefed and informed of all aspects of information to enable them to properly complete their job
  • Ensure compliance with establishment policies on: Health & Safety, Diversity, Equality and Information Assurance
  • Check & approve KRONOS balances on a weekly basis
  • Maintain and improve attendance rates and availability of PE to all prisoners
  • Maintain and improve attendance rates and availability of Workshops to all prisoners
  • E-fulfilment & end user: Key Accounts
8

Experience For Analytics Portfolio First Line Manager Industrial Resume

  • The overall coordination of 85+ warehouse operators and 5 Shift Leaders
  • To achieve Key Performance Indicators (KPI’s) through the effective use of resources, equipment and information. Key indicators relate to cost per unit, accuracy (Net variance tolerance of £3000 per month), absence (2.8% all in target) and individual departmental KPI’s
  • Leadership - Direct responsibility for the line management of the home installations teams and office staff
  • Operational Management - management of the daily despatch of the home installation team including vehicle checks & defect, loads, routing works, skills for jobs, PDA's, customers at risk, and site issues
  • Perform the role of Duty Manager as and when required to ensure that the operation runs effectively, to include monitoring effective ACCT and Violence Reduction systems to minimise suicides, self-harm and bullying within the prison. (Only applies to those locally allocated and trained)
  • Manage the elements of the drug strategy including updating policy and strategy
  • Maintain accurate records, collating reports and information for managers to enable informed decision making
  • Assist in chairing meetings around drug strategy and policy
  • Help formulate responses to prisoners who are in emerging treatment from alcohol and substance misuse
9

Experience For First Line Manager Northampton Distribution Centre Resume

  • Oversee CBT (Compliance Base Testing)
  • Manage the operational teams who support the drug and alcohol strategy to ensure prisoners are kept safe
  • Help with the reduction of the supply/demand of illicit substances
  • Perform the role of Duty Manager as and when required to ensure that the operation runs effectively, to include monitoring effective ACCT and Violence Reduction systems to minimise suicides, self-harm and bullying within the prison
  • Plan, implement and publish an effective roster for all operational staff ensuring that the resources are deployed efficiently meeting the operational needs of the Prison and Contract
  • Manage annual leave and training activity, in line with system requirements and procedures, reporting issues and discrepancies so that the operational needs of the prison and staff entitlement are met
  • Coach and support staff to maximise efficient and effective use of the system
  • Update, maintain and interrogate the Kronos system to ensure accurate records pass through to the Payroll function. (HMP Birmingham)
  • Adjust and amend rosters in the light of unforeseen circumstances to meet the needs of the prisons regimes
10

Experience For First Line Manager, Radiological Control Resume

  • Develop and execute project and process plans, implement policies and procedures and set operational goals
  • Acquire resources for projects and processes, provide technical management of suppliers and leads process improvements
  • Ensure the timely deployment of People development plan and assure the competencies of his/her team as per the agreed plan with Production Manager(PM) (proper training include equipment, safety procedures, hygiene)
  • Enforce strict compliance to standard operating procedures (SOPs) by all personnel within the shift
  • Coach employees to fulfil and exceed the requirements of the job through Total Performance Management (TPM) approach
  • Support in leading a continuous improvement/employee involvement culture through TPM approach. Drive for excellence and support operators and staff in their tasks
  • Provide timely feedback and coaching to individuals and team in order to develop them to their full potential and to achieve objectives in accordance with TPM guidelines. Ensure succession plans and development - coaching of direct reports (where applicable) including development of specific training

List of Typical Skills For a First Line Manager Resume

1

Skills For First Line Manager, Maintenance Resume

  • Excellent organisational skills, ability to follow work procedures - including working under pressure and to demanding deadlines
  • Good interpersonal, planning, motivational, and communication skills both verbal and written
  • Experience with prioritising work efficiently, setting and achieving measurable daily targets and working within set budgets
  • Delegate, multi-task, lead groups, and communicate effectively
  • Leadership skills to drive performance, and build a collaborative team culture
  • Exceptional people management, communication and leadership skills - open to new ideas and able to adapt leadership style
  • Effective teamwork in accomplishing objectives, including mentoring and motivating peers
  • Experience in project and program management, including planning, organizing, and resource management
  • Manage operating expenses within agreed budgets through effective monitoring and reporting systems. Ensure that expenditure does not exceed agreed budgets
2

Skills For Enterprise Software Sales First Line Manager Resume

  • Up to £29,700 (depending upon experience) including 4 on 4 off shift allowance
  • Experience with nuclear high hazard facility operating requirements, safety authorization basis and/or Conduct of Operations planning and execution
  • Experience working with security consulting teams
  • Effective in cross functional working
  • Experience working as a member of a multidisciplinary team of technicians, engineers, generators and professional staff
  • Experience executing work in compliance with facility requirements
3

Skills For First Line Manager, Shift Maintenance E&I Resume

  • Ensure good housekeeping standards are met and maintained in line with responsibilities under the H&S plan
  • Experience in leading development team with Java, DB2 and ETL technologies/ Web Development with ETL /COGNOS background
  • Experience of managing software development teams of 5 or more
  • Experience working across diverse teams to facilitate solutions
  • Experience in management consulting and/or systems integration
  • Relevant Supply Chain working experience in a managerial function advantageous
  • Relevant Supply Chain working experience in a managerial function
  • Relevant Supply Chain working experience in a managerial function is compulsory
4

Skills For First Line Manager, Dwpf Operations Resume

  • Experience of working within budgetary constraints
  • Customer Management at a first line level with proven track record of successfully managing both warehouse and transport
  • Experience logistic operators with a working knowledge of health & safety and legal requirements
  • Experience of the Supply Chain Division and of working within Operations
  • Proven track record of successfully managing both warehouse and transport management
  • Proven Track record of successful People Management, succession planning & development of key team members
  • Always managing underperformance in a confident and skilled manner
5

Skills For Trainee First Line Manager Resume

  • Good attendance and time keeping
  • Demonstrate a positive attitude towards your work, your colleagues, your managers and the company
  • Effective communicator – able to liaise at all levels
  • Experience and knowledge of Criminal Justice processes
  • To meet or exceed targets within agreed budgets and timescales – through effective leadership of the Medical Representatives team
  • To manage and ensure operating expenses are within agreed budgets through effective monitoring of expense reports
  • Experience leading or managing teams
  • Experience of working in partnership across statutory, private and voluntary sectors
6

Skills For Service Desk First Line Manager Resume

  • Proficient and experienced working with Microsoft Office (Excel, Word, PowerPoint)
  • Experience in high volume/technology manufacturing processes and maintenance, preferably within the automotive industry
  • Demonstrate discipline and consistency regarding adherence to standards, policies and procedures
  • Experience managing complex integrated schedules or projects
  • Experience with Integrated Master Schedule development, analysis and reporting
  • Experience in Marketing, Hospitals environment, Account Management
  • Good knowledge on Intel, UNIX & Windows operating systems, Database, Middleware, Storage, Backup
  • To ensure effective communication which reflects leadership, focus, direction and motivation of the sales team
  • Physical Education Qualifications and Experience
7

Skills For Analytics Portfolio First Line Manager Resume

  • Experience of custodial/shift patterns or data/information management
  • Demonstrate a clear passion for customer service
  • Demonstrated ability to reduce cost in procurements
  • Experience with supply chain and digital transformational programs
  • Experience with Critical Path Float Trend Analysis
  • Line Supervisory experience in a Process Safety Management environment
  • Experience in Warehouse and Transport Management
  • Experience in Intel
8

Skills For Analytics Portfolio First Line Manager Industrial Resume

  • Experience in Windows
  • Experience and Proficiency in Agile practices & tools related to Software Development & DevOps
  • Good team player with willingness to learn and drive to achieve
  • Experience and Proficiency in Agile practices and tools related to Software Development and DevOps
  • Experience in a business development related role
  • Experience in Retail/FMCG environment advantageous
  • Enable our value-based culture through ongoing communications and targeted actions, aligned with our priority initiatives
  • Experience in IT Asset Management
9

Skills For First Line Manager Northampton Distribution Centre Resume

  • Supply Chain/Order management/Procurement experience
  • Experience in the most current cloud technologies
  • Experience in a business development related role
  • Focusing on supporting and developing others trough coaching and feedback
  • Providing regular on the job coaching, feedback, and mentoring to maximise the performance of the Team
  • Planning, organizing, and defining strategic objectives
  • Providing input and executing the business unit’s 1 year operating plan, budget and scorecard with continuous improvement in mind
  • Understanding of company’s purchasing procedures and systems
  • Contributing to Boeing’s efforts to streamline processes, techniques and standards
10

Skills For First Line Manager, Radiological Control Resume

  • Participating in and supporting supplier performance management
  • Working with Site leadership team to maintain a safe and secure working environment. Maintain processes to safeguard the security of stock and colleagues
  • Managing PD briefings and keeping the action log up to date
  • Living and based out of the Greater New York area (NY, NJ, CT, PA)
  • Willing to work shifts along with the team in the customer time zone
  • Providing financial stewardship over budget, procurement, time and labor, travel, and property
  • Performing analysis on individual performance of the Medical Representatives

List of Typical Responsibilities For a First Line Manager Resume

1

Responsibilities For First Line Manager, Maintenance Resume

  • Previous experience of Process / Continuous Improvement methodologies, with project management skills
  • Data analysis, configuration, presentation and communication skills are required at a high level
  • Previous management experience , with proven ability to drive Standards within the direct team and act independently without direct supervision
  • Ensure effective management of performance, input into talent and succession planning, as well as reward & recognition (e.g. difference awards)
  • Experience in management consulting and/or systems integration
  • Demonstrates deep supply chain knowledge in the capital equipment commodities (i.e. cranes, equipment rental/lease, vehicles, etc.)
  • Good level of IT literacy with ability to produce statistical data and analyse reports
2

Responsibilities For Enterprise Software Sales First Line Manager Resume

  • Previous experience of Process / Continuous Improvement methodologies
  • Cooperate with colleagues and drive cross-functional work with support organizations in order to secure deliverables in an end-to-end customer perspective
  • Excellent written & spoken English language
  • Experience as Medical Representative
  • Min. 2-3 years of experience as Manager in Pharma company
  • Increasing commodity expertise and understanding the influencing markets
  • Inspiring and leading the team in continuous quality improvement
3

Responsibilities For First Line Manager, Shift Maintenance E&I Resume

  • Supporting direct reports through the procurement process to achieve the best price, quality, schedule, terms and conditions for The Boeing Company
  • Leading and supporting cross-functional and multi-divisional teams
  • Promoting and maintaining positive relationships with SSG customers, stakeholders, peers, suppliers and direct reports
  • Displaying genuine Passion and energy for your role in DHL Supply Chain to our customers and colleagues
  • Adapting your style and approach to influence, motivate and get the best from others
4

Responsibilities For First Line Manager, Dwpf Operations Resume

  • Monitoring the progress of others against goals and targets on a regular basis
  • Fully understanding of performance measures, KPI's including implementation of and measuring performance against such measures
  • Promote and embrace a positive and engaging culture, supporting the sites EOS initiatives and being an active and engaged member of the management team
  • Support Service Mannagement function in recruiting and educating new employees according to agreed plan
  • Able to communicate – listening, questioning, coordinating
5

Responsibilities For Trainee First Line Manager Resume

  • Operational Management - management of the daily dispatch of the home installation team including vehicle checks & defect reporting
  • Start-Up Planning & Program Planning deliverables
  • Develop and monitor all associates within their department, including probationary reviews and monthly and annual appraisals to develop a high performing team
  • Knowledge of Working Time Legislation & EU Driving Legislation
  • Plan, manage and adjust staffing levels to meet operational requirements, including the recruitment of agency staff
  • Be the initial contact for the collation and reporting of part shortage data relating to reported and non reported production volume and quality concerns
  • Measure required activity through planning and managing resource levels to meet operational requirements
  • Deep understanding of software development, delivery, and supporting global applications
  • 28 holiday days (including bank holidays) rising to 33 after 2 years service
6

Responsibilities For Service Desk First Line Manager Resume

  • 28 holiday days (including bank holidays) rising to 33 after 2 years’ service
  • Able to perform Problem solving – GSTD (Go See Think Do)/EPS (Everyday Problem Solving) , DMAIC, 5W1H
  • Manage and ensure end to end call logging processes
  • Manage the use of all consumable resources i.e. labels, strapping, operational equipment
  • Ensure timeous delivery of accurate reporting and administration for transactional excellence
  • Responsible for improving safety and ergonomics in the area
  • Commercial and Financial understanding in a multi user operation
7

Responsibilities For Analytics Portfolio First Line Manager Resume

  • Fleet management, i.e. service planning, defects
  • Regularly review store delivery and trunking schedules to ensure they are efficient and on budget
  • Participate in hiring/termination process of distribution employees along with HR/LR Manager(s)
  • Enforce rules and regulations as set forth in any collective bargaining agreements, local work rules, and company policy
  • Preparation and maintenance of Daily, Weekly and Monthly briefing packs on contract KPI performances
  • Review & Assess existing application architecture, development and deployment processes and look for continuous improvement opportunities
  • Understand and manage business strategic direction and provides technical leadership and mentoring to project teams
8

Responsibilities For Analytics Portfolio First Line Manager Industrial Resume

  • Accountable for ensuring service levels are achieved / exceeded, as per contractual obligations as detailed in SLA
  • Knack for evaluating new technologies and make recommendation on how to integrate them in new software solutions
  • Execute or support a wide range of process activities beginning with the request for proposal through development, test and final delivery
  • Passionate to learn and adopt new technologies trend and be able to recommend incorporating them new software solutions
  • Comprehensive understanding of cloud architecture
  • Software development abilities using Go language
  • Be able to carry out product handling and general warehouse activities
9

Responsibilities For First Line Manager Northampton Distribution Centre Resume

  • Communicate business decisions and changes to working practices clearly
  • Key understanding of KPI’s and their drivers
  • Able to perform and understand some simple engineering task, for eg. Hand tools, sensor, transmission, Lubrication etc
  • Able and dare to make decision from result of problem solving with enough information
  • Weekly Audits on files to monitor our agent’s performance
10

Responsibilities For First Line Manager, Radiological Control Resume

  • Monitor and maintain uniform standards
  • Flexible with roster change
  • Building, integrating and maintaining relationships with all stakeholders in line with SLA’s to achieve operational excellence e.g. Transport, Stores, Suppliers, Food Operations and Equipment centre
  • Collaborating with business partners and support organizations (i.e. legal, finance, risk) to achieve best results for complex projects
  • Assisting in the execution of category strategies
  • Manage and ensure end to end One Stop Shop processes
  • Manage and adhere to company policies and procedures in line with corporate governance principles
  • Contribute towards the delivery of the BU EE targets

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