Franchised General Manager Resume Sample
Royal Hahn
7136 Kenyatta Lodge,
Los Angeles,
CA
+1 (555) 414 2436
Work Experience
Franchised General Manager
02/2017
-
PRESENT
Los Angeles, CA
- This is a hands on position
- Certificates and License - Valid driver license
- Problem Solving - Resolves problems in a timely manner
- Customer service - Responds promptly to customer needs and issues
- Oral Communication: Clear and concise response and directions
- Team Work - Contributes to building a positive team experience
- Written Communication - Writes clearly and informatively
- Delegation - Delegates appropriate work assignments with oversight
Franchised General Manager
05/2013
-
08/2016
Philadelphia, PA
- Managing People - Makes self available for staff members. Provides clear expectations with appropriate feedback
- Quality Management - Looks for ways to improve quality and maintain a standard of excellence
- Business Acumen - Understands business implications of decisions. Demonstrates knowledge and market and competition
- Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment free environment
- Organization Support - Follows policies and procedures
- Adaptability - Adapts to changes in the work place
- Attendance/Punctuality - Commits to hours necessary to achieve goals and budgets
- Initiative - Ask for and offers help when needed
Education
Indiana Wesleyan University - Cleveland Education Center
2008 - 2013
Bachelor's Degree in Business Administration
Professional Skills
- Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds
- Demonstrates excellent interpersonal and communication skills with a focus on the details
- Strong oral and written communication skills, inclusive of the ability to listen effectively and to speak clearly
- Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure general safety and quality
- Strong skills in employee and guest service training
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately
- Oral Communication Responds well to questions; Demonstrates group presentations skills
How to write Franchised General Manager Resume
Franchised General Manager role is responsible for leadership, customer, general, computer, business, training, analytical, interpersonal, analysis, organization.
To write great resume for franchised general manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Franchised General Manager Resume
The section contact information is important in your franchised general manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Franchised General Manager Resume
The section work experience is an essential part of your franchised general manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous franchised general manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular franchised general manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Franchised General Manager resume experience can include:
- Strong leadership skills, a driver and bottom line oriented
- Highly motivated and results oriented individual with strong leadership skills
- Demonstrated organizational, interpersonal, and time management skills
- Use strategic planning and product positioning skills to grow the business
- Ensures service, technical skills and other training occurs throughout the property to support successful daily operations
- Proven track record of delivering excellent guest service scores/3rd party review sites
Education on a Franchised General Manager Resume
Make sure to make education a priority on your franchised general manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your franchised general manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Franchised General Manager Resume
When listing skills on your franchised general manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical franchised general manager skills:
- Experienced leader who can effectively manage a team, ensure goals are attained while consistently providing quality service
- Excellent written English and copy-writing skills
- Strong organization, planning, and attention to detail skills
- Aptitude in financial management, financial reports and analysis Excellent leadership skills with a hands-on, lead-by-example work style
- Experienced leader who can effectively manage a team and ensure action plans and goals are attained
- Prior experience using Windows-based software including Microsoft Word and Excel
List of Typical Experience For a Franchised General Manager Resume
1
Experience For Franchised General Manager Resume
- Associate Experience-select, lead and train associates while providing a work environment that leads to an exceptional associate experience
- Exceptional leadership and team building skills and ability to develop people
- Education and experience: Experience as a Hotel General Manager is required
- Proven track record of success with driving revenue, maximizing profits, along with driving guest satisfaction scores
- Working with the Corporate Director of Sales & property DOS to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
- Supporting Brand, Ancillary Sales, and Sales and Marketing Strategy
2
Experience For Franchised General Manager Resume
- Leading and supporting the hotel based heads of department
- Working with hotel DOS & Regional Manager to establish property sales strategy, goals, and action plans
- Monitoring actual sales and revenues to determine variance and assess
- Monitoring actual sales and revenues to determine variance and assess goal accomplishments
- Creating an environment in which all employees have the ability to reach their full potential
- Understanding of all areas of hotel operations
- Ensuring customer satisfaction throughout the customer journey
3
Experience For Franchised General Manager Resume
- Ensuring a high standard of guest satisfaction
- Working knowledge of all Hotel departments
- Delivering of data and proposals for the budgets and investments
- Directly supervises the hotel staff including interviewing, hiring, training, directing work, and appraising performance of employees
- Develops training programs for all associates for pre-opening and post to include standard operating procedures and understanding of glass art
- Provides training, including safety training, to staff
- Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and name tag when working
- Negotiate outside vendor contracts for better pricing and terms (housekeeping services, landscaping, pool, laundry, security, after hours call services, etc)
4
Experience For Franchised General Manager Resume
- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
- Oversees financial and accounting practices including A/R, petty cash, ordering procedures, month-end and daily bank procedures
- Enhances hotels reputation by attending local meeting and exploring opportunities
- Leads and actively participates in the hotels Sales & Marketing effort and assists with developing annual Marketing plans
- Analyzes financial and operating information on ongoing basis to adjust business plans, labor requirements and operating costs
5
Experience For Franchised General Manager Resume
- Conduct staff interviews and follow hiring procedures according to Human Resources Department
- Conduct employee performance appraisals according to Mainsail Lodging & Development standards
- Ensure hotel compliance regarding policies and procedures while constantly striving to improve all standards of operation
- Oversight of all department functions (housekeeping, engineering, front desk, etc.)
- Resources, Engineering, Front Office, Housekeeping, and F&B to affect
- Regularly inspect rooms to ensure outstanding quality assurance scores a failing QA inspection is grounds for disciplinary action up to termination
- Participate in sales and marketing process as well as ongoing community involvement
- Ensures staff receives proper training for each position, and company standard operating procedures
- Partner with Sales and Marketing team to support Sales and Marketing initiatives
6
Experience For Franchised General Manager Resume
- Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources
- Monitors operating expense tracking system for all departments
- Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing
- Communication with hotel owners regarding results and aligning strategic plans for the future development of their hotel
- Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company wide initiatives
7
Experience For Franchised General Manager Resume
- Knowledge of Excel with forecasting, budgeting and P&L analysis
- Problem Solving Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics
- Responsible for the operation of the Front Desk including staff meetings, training, rate management, inventory management, etc
- Basic knowledge of hospitality financials, revenue management, budgeting, reporting requirements and industry measurements
- Knowledge of Payroll, Accounting and Budgeting
- Establish outstanding relationships within the thriving Silicon Valley community
- A successful track record of achieving market leading Rev PAR index and guest satisfaction scores that are in the top 20% of the brand
- Computer literate with basic understanding of word processing and spreadsheets
8
Experience For Franchised General Manager Resume
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, direct bills, credit cards, and all other sensitive documents
- Attends all operation meetings, Revenue calls, resume and BEO meeting in a timely manner and ensure information is shared with team members
- Performs daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code
- Receives and resolves or assists in resolving guest complaints and employee issues
- Assists with sales and marketing efforts
- Monitor cost controls, property conditions, cleanliness and quality of product and service throughout the hotel on an on-going basis
- Strives to meet budgetary expectations while delivering great guest and team member satisfaction
- Manages costs within the hotel, including supplies, utilities, food and beverage, and labor expenses to within budgeted parameters
9
Experience For Franchised General Manager Resume
- Oversee managers in the hotel such as the Guest Service Manager, the Housekeeping Manager, the Maintenance Manager, and the Director of Sales
- Create the culture in the hotel to ensure that the hotel complies with accounting standards
- Complete understanding of hotel operations
- Available to work when needed, including weekends, holidays, and nights
- Ensure compliance of Mainsail Lodging & Development Core Values
10
Experience For Franchised General Manager Resume
- Ensure there is a unit inventory list for consistent ordering
- Ensure there is a monthly amenity inventory and ordering based on par levels
- Order quarterly linen and kitchen inventory and ordering based on par levels
- Coordinate unit repairs and billing back owners quarterly
- Review & approve employee time sheets for payroll processing
- Maintains safe working conditions within the Hotel
List of Typical Skills For a Franchised General Manager Resume
1
Skills For Franchised General Manager Resume
- Skillful in project planning/ tasks and able to prioritize projects/ tasks
- Effectively delegates daily operations to department managers and follows up to ensure optimal level of quality service, hospitality, and timeliness
- Communicate effectively and efficiently with ownership at the direction of the VP-Operations
- Effectively present and speak to the overall business strategies of the hotel
- Hotel GM Experience Required OR 5+ Years Dept Head Experience (AGM/FOM/DOS)
- Hotel GM Experience or 5+ Years Hotel Dept Head Experience (ex: AGM/FOM/DOS)
2
Skills For Franchised General Manager Resume
- HOTEL GM EXPERIENCE or Strong AGM exp
- College level reasoning, math and language skills
- Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight time frames while simultaneously managing several projects
- Apply problem solving skills to resolve guest and/or employee issues to their satisfaction
- Listen effectively and to speak English clearly to communicate with customers and
- Highly developed communication skills to interface with executives at all organizational levels; owners, investors, employees and guests."
- Motivate and negotiate effectively with key employees, guests, top management, and client groups
- Planning/Organizing: Prioritizes and plans work activities
3
Skills For Franchised General Manager Resume
- Understanding and experience at Select Service Sales
- Ensure that training in service standards is taking place in each department using the steps to effective training according to PAH standards
- Proven track record of meeting budgets, understanding P&L statements, and cost controls
- Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction
- Has experience in forecasting occupancy based on changing market conditions
- Assist with the interviewing and hiring of department managers. Coach and counsel department managers in the effective operation of their particular areas
- Ensure that all property equipment is in good working condition
- Multi-task, work within a fast paced environment, and prioritize conflicting demands
4
Skills For Franchised General Manager Resume
- Experience in a hotel setting required
- Experience in a senior management position of an upscale luxury hotel Willingness to work flexible hours including weekends, holidays and late nights
- This is an excellent opportunity for a highly motivated leader who desires to join an innovative, creative and growing management company
- Solid background in sales and marketing
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
- Ensure the efficient and effective operation of the Front Office, Housekeeping and Food & Beverage departments
- Reputation for providing an exceptional guest experience
5
Skills For Franchised General Manager Resume
- Experience in the position of General Manager within a similar size hotel, combined with 10 years in the hotel business
- Proven track record of revenue, market share and GSS improvements/results
- Operate office equipment and industry specific software (M3, PMS)
- Interact with guests on a frequent basis to obtain feedback about their Experiences
- Ensures all associates follow instincts and use best judgment to create experiences for guests that are thoughtful and authentic
6
Skills For Franchised General Manager Resume
- Maximizes the guest experience and upholds Aparium standards consistently
- Has a proven track record as a General Manager in a luxury or independent hotel
- Has a proven track record as a General Manager in an independent, softbranded or lifestyle hotel
- Extended Stay Experience Helpful
- Consolidates reports needed for period-end review (e.g., P&L, GM monthly score card)
- Experience as a General Manager of a Marriott branded Extended Stay or Select Service Hotel
- Greater Boston market experience
- Experience communicating, training, and managing multi-lingual staffs
7
Skills For Franchised General Manager Resume
- Prioritize and plan work activities
- Experience in the role of GM or AGM in a hotel environment
- Have a valid drivers license and dependable transportation available
- Relevant work experience in similar scope and title required
- Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)Actively recruiting and hiring qualified associates
8
Skills For Franchised General Manager Resume
- Understanding of accounting and financials to include budgeting, forecasting, expense management etc
- Understanding of hotel operations and administration including: brand standards, food & beverage, human resources, budgeting and forecasting, P&L and safety
- Overseeing and managing all departments and working closely with department heads on a daily basis
- Working knowledge of hospitality financials, revenue management, budgeting, reporting requirements and industry measurements
- Engineering, Front Office, Housekeeping, and F&B to affect operational efficiency and economy
9
Skills For Franchised General Manager Resume
- Ensuring brand standards are met with the objective of meeting or
- Exceeding guest expectations; communicating follow-up actions to the
- Hiring, training and conduct termination sessions within the framework of applicable policies
- Achieving strategic goals while operating within the established financial and budgetary constraints
- Working knowledge of hospitality financials, reporting requirements and industry measurements
- Maintaining positive relationships with the management company, property owners, and clients
- Implementing McKibbon procedures as they relate to cost control and inventory management
- Ensuring that hotel policies and brand standards are consistently followed
- Handling complaints, and oversee the service recovery procedures
10
Skills For Franchised General Manager Resume
- Developing improvement actions, carry out costs savings
- Willing to take responsibility and accountability for the team
- Willing to work on weekends and holidays if required
- Ensuring revenue targets are met
- Delivering a return on investment to both management company and property ownership
- Outlining policy, program, or operations changes to be implemented
- Preparing an annual budget with appropriate department heads to ensure
List of Typical Responsibilities For a Franchised General Manager Resume
1
Responsibilities For Franchised General Manager Resume
- Experience as a General Manager with a proven track record in branded 4/5 star properties
- Operate the hotel within budgeted guidelines of profitability through effective controls
- General Manager experience in hotel required, experience in F&B and rooms required
- Effectively hire, retain, manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction
- Follows company policies and procedures and can effectively communicate them to subordinates
- Proven ability to recruit, motivate and train staff
- Provide effective leadership to all hotel team members
2
Responsibilities For Franchised General Manager Resume
- Experience of the London hotel market
- Facilitate good communication between department managers and associates and maintain an open door policy with your staff
- Maintain a strong knowledge of local market (e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
- Progressive experience in a hotel or a related field required
- Proven ability to grow profitable revenues
- Optimize and maximize Guest and Associate experience
- Gain and maintain excellent knowledge of local competition and general industry trends
- FIVE (5) YEARS HOTEL MANAGEMENT EXPERIENCE
- Budget Management â Assists in developing and controlling operating budgets
3
Responsibilities For Franchised General Manager Resume
- Conduct regular weekly staff meetings and attend weekly sales meetings. Ensure that all departments are holding at least one employee meeting per month
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Oversee overall hotel operations including food and beverage, rooms, sales, accounting, and human resources
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Complete understanding of hotel operations, budgets, P&Ls, inventory, etc
- Move, lift, carry, push, pull and place objects weighing less than or equal to 15 pounds without assistance
- Work closely with the President and Sales office, assisting in the sales effort
- Ensure proper and prompt handling of guest complaints
4
Responsibilities For Franchised General Manager Resume
- Maintain an active position in the local community, representing Park Lodge Hotel Group
- Ensures regular assessment and review of all hotel personnel by appropriate management staff. Coordinates internal training and development programs
- Responsible for safeguarding the quality of operations both internal & external audits
- Responsible for ensuring compliance with the Employment Standards Act, Occupational Health & Safety Act, fire regulations and other legal requirements
- Enforce all existing and new policies and procedures
- Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates
- Successfully maintain adequate staffing
- Meets all Accounts Receivable standards, and conducts monthly calls to ensure aging is current
- Allocates funds, authorizes expenditures, and completes in budget planning
5
Responsibilities For Franchised General Manager Resume
- Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
- Crisis management - hearing and visual ability to observe performance and detect signs of emergency situations and respond with proper action
- Manages all hotel employees (includes, Housekeeping, Engineering, Sales, Front Office, Breakfast and Bar area). Responsible for the overall direction, coordination, and evaluation of these units. Directly supervises all non-supervisory employees
- Carry out supervisory responsibility in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Prior experience in a Marriott hotel or Chain’s hotel
- Monitor your GSS scores and action plans
- Be available to receive calls from the hotel on a 24-hour basis for emergencies
- Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting & exceeding guest expectations, increased profit and market share
- Sales and revenue management experience
6
Responsibilities For Franchised General Manager Resume
- General Manager experience in limited or full service property or timeshare resort
- Hospitality/hotel management experience required
- Work closely with the Chief Engineer to improve the overall guest experience
- Holds property leadership team accountable for strategy execution and guides their individual & professional development
- Initiates proactive sales activities to generate demand
- Ensures the objectives and goals of the Property are achieved
7
Responsibilities For Franchised General Manager Resume
- Represents the Company and its values in all leadership actions
- At least five years as hotel General Manager
- In conjunction with the VP of Hospitality, establish budgetary goals based on the hotel’s potential and business plan
- Ensures bank deposits are made daily
- Audits daily reports and processes monthly reports
- Order supplies and equipment as needed and in accordance with company procedures
- Proficient with current technologies and software inclusive of business applications MS Office, PMS, POS, (ERP a+) etc
8
Responsibilities For Franchised General Manager Resume
- Work a flexible schedule; nights, weekends, holidays, flex shifts
- Stand for an extended period of time, able to walk distances frequently
- Support sales efforts as directed by the Regional Vice President and the corporate sales staff
- Ensure that sales, front office and reservation staffs are kept informed of rate structure, and know how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures
- Train front desk staff to successfully perform selling techniques and procedures for current promotions
- Use assigned franchise revenue management system (i.e. MARSHA, HILTRON, IHOTELIER, MARC) to achieve maximum revenue
- Work closely with all Department Heads to ensure brand standards are met or exceeded
- Be active in Revenue Management and its effect on the Operation
- Communicate clearly in written and verbal forms, presenting goals and objectives to management and department associates. Lead by example to build morale and employee engagement
9
Responsibilities For Franchised General Manager Resume
- Participate in the development of financial and operational plans for the hotel. Monitor financial statements and meet assigned departmental budgets
- Reviews financial reports and statements to understand property's performance versus budget and expenses
- Maintenance of Quality Standards â for proper guestroom cleanliness, function room set up and public room set-ups; maintenance of all facilities, service and employee performance. Is required to inspect all rooms everyday and follow up on all work done by any employees to ensure cleanliness and meet brand standard requirements
- Hotel Building Improvements â Prepares required capital improvements list annually or as needed basis
- Operations Analysis and Supervision â Analyzes operations and meets with all employees to review the operations and receive their suggestions
- Develops Employees â Select and trains employees and keep them informed of company policies; observes their performance. Delegates responsibilities, holds them responsible for standards set forth by Hotel, assists them in improving their level of performance
- Employee Relations â Works with department heads and employees directly and counsels employees when necessary. Establishes programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel
- Forecast and Planning â Participates and directs scheduled internal meetings regarding sales, forecasting, quality control, safety, etc
10
Responsibilities For Franchised General Manager Resume
- Reports â Prepares all reports on a timely basis. Analyzes and states strategies to improve
- Staffing â Studies and analyzes employee work assignments from which staffing guides are established and approved. Maintains DAILY check on payroll performance and takes affirmative action to correct high payroll costs. Allow absolutely NO overtime, except otherwise okayed by the Upper management
- Controls Other Expenses â Checks, controls and approves all other hotel expenses
- Safety and Sanitation â Inspects the property and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions
- Authorization of Requisitions â Approves requisitions for purchases of all items as per guidelines provided by Management
- Competition â Obtain current, competitive rate information and any other information and do the needful to benefit Hotels performance
- Home Office Communication â Review all significant items with upper Management for information purposes, policy decisions, or assistance requests. Work closely with upper management
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