Fraud Analyst Resume Sample
Neil Sporer
848 Turner Hill,
Philadelphia,
PA
+1 (555) 330 9605
Work Experience
Senior Fraud Analyst
03/2016
-
PRESENT
Detroit, MI
- After training, schedules are all 3rd shift
- Training Schedule: TBD
- Schedules After Training: Tues-Sat & Sun-Thurs - schedule times are TBD
- Shift: 2nd (possibility for some 3rd shifts too)
- Thorough knowledge of the Bank’s delivery channels, products, benefits and services
- Establish, understand and respond to shortage processes by performing basic analytics
- Support corporate and field business partners on shortage analysis such as conducting Root Cause Analysis research
- Perform remote monitoring observations (i.e. virtual services) to support and drive a shortage awareness culture
Fraud Analyst
06/2011
-
02/2016
Dallas, TX
- Makes judgement call to interdict and mitigate fraud risk by researching the reason and determining next steps
- Utilizes OFAC lists to review alerts for possible matches to the list, clear false positives, block and report matches
- Fully documents and escalates formal reports of incidents of potential fraud to bank partners
- Demonstrated Fraud experience required
- Customer service experience
- Proven Consumer Vehicle Lending experience
- Fraud detection experience
Junior Fraud Analyst
05/2007
-
03/2011
Phoenix, AZ
- Call Center and Fraud experience prefered
- Collaborate within the team to implement initiatives and projects sponsored and approved by management
- Assist in providing internal training on the Firm’s fraud prevention and awareness programs, policies and procedures
- Assist in providing internal training on the Firm’s AML programs, policies, and procedures
- Maintains or exceeds required performance standards, specifically working an average of 95 transactions per day and not exceeding the monthly target insult rate of 3% and a chargeback rate of 0.45%
- Analyzes and reviews fraud reports
- Performs various forms of analysis, including detecting patterns and identifying trends
- Conducts research and investigation into users and transactions
Education
National American University - Colorado Springs Campus
2003 - 2007
Bachelor's Degree in Criminal Justice
Professional Skills
- Strong communications/interpersonal skills including negotiation and influencing skills
- Strong verbal and written communication skills; including customer service and interpersonal skills
- Experience in working on platforms such as triumph / legacy screens beneficial. . Demonstrated dependability/self motivating skills
- Has strong analytical & organizational skills and demonstrates the ability to solve complex problems by reviewing related information
- Excellent oral/written communication and strong interpersonal and problem solving skills
- Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information
- Excellent organisational skills with the ability to swiftly prioritise a number of varying activities daily
How to write Fraud Analyst Resume
Fraud Analyst role is responsible for analytical, interpersonal, microsoft, fraud, computer, customer, excel, organizational, analysis, research.
To write great resume for fraud analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fraud Analyst Resume
The section contact information is important in your fraud analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fraud Analyst Resume
The section work experience is an essential part of your fraud analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fraud Analyst resume experience can include:
- Demonstrates strong organisational and prioritisation skills with ability to manage multiple priorities effectively
- Possesses strong analytical skills and demonstrates advanced judgment capability
- Demonstrated organizational skills with ability to manage shifts in priorities
- Strong investigative skills proven in a Fraud Risk or Assurance Role (3+ years ideally) in a financial services environment
- Strong interpersonal and leadership skills and comfort in interacting with all levels of management
- Excellent IT skills including Microsoft Office products
Education on a Fraud Analyst Resume
Make sure to make education a priority on your fraud analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fraud Analyst Resume
When listing skills on your fraud analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fraud analyst skills:
- Strong organizational and prioritization skills; ability to manage multiple priorities effectively
- Strong Communication Skills and analytical skills are extremely important
- Knowledge of basic accounting procedures, good arithmetic skills, and back office experience
- Flexible to work weekday and one weekend as required Demonstrated organizational skills with ability to manage shifts in priorities
- Strong computer skills: Experience with Microsoft Windows and ability to navigate between multiple active windows
- Strong decision-making and problem solving skills,
List of Typical Experience For a Fraud Analyst Resume
1
Experience For Senior Fraud Analyst Resume
- Excellent verbal and written communications skills sufficient to interact effectively with all levels of management and staff
- Strong computer skills : ability to multi-task with multiple systems
- Developed and demonstrated leadership, customer service, and organizational skills
- In-depth knowledge of bank policies and procedures, proficient judgment & analytical skills
- Online retail or retail experience in Finance, Analytics, or Customer Experience
- Advanced analytical skills. Able to determine trends and find fraud patterns in large groups of data
- Experience creating, publishing and maintaining reports using analytics platform, i.e. Tableau
- Consumer Vehicle Lending Experience (Sales or Underwriting)
2
Experience For Senior Fraud Analyst Back Office Resume
- Demonstrates an understanding of Investment Banking front to back processes and products
- Experience with Data mining and Analysis of large datasets & reporting
- Provide detailed, effective input to MIS, for analysis and reporting on information from assigned systems (Counterfeit Detection System, Kiting
- Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying and preventing fraud
- Experience in pattern identification and creating regular expressions
- Call center or other customer facing experience
- Strong attention to details with commitment to accuracy and quality while meeting production and quality goals
- Professional work experience in quantitative field (Math, Finance, Statistics, Engineering, Business, Economics, Supply Chain, Operations etc.)
- The ability to demonstrate commitment to providing quality customer service
3
Experience For Cyber Fraud Analyst Resume
- A high impact person who exhibits forward thinking, promotes team effort and demonstrates initiative
- Develop documentation related to new and existing models to comply with Model Governance, Validation and Regulatory requirements
- Experience using Splunk to search and analyze data
- Experience using Excel for data analysis and visualization
- Experience writing SQL statements to aggregate and analyze data
- Build effective relationships with any schemes that form a large part of the products owned including with external parties such as brokers
4
Experience For Card Fraud Analyst Resume
- Manage multiple priorities and support quick decision making
- Knowledge and experience of rule writing within fraud strategy systems, such as Falcon 6 and Threatmetrix
- Experience working in a fraud analytics or fraud prevention
- Demonstrated ability to act decisively in making risk-based, informed decisions
- Effective decision making abilities
- Demonstrated high level body of work including analytical reports
- Demonstrated understanding of financial crimes and threats
- Banking and/or financial industry experience
5
Experience For Senior Cyber Fraud Analyst Resume
- Customer service experience in a Contact Center or Financial Center environment
- Excellent problem resolution and root cause analysis techniques
- Network traffic analysis experience
- Manage business priorities to meet performance goals
- Fraud and Claims experience
- Analytical and self-initiated to resolve issues, with demonstrated ability to understand and identify appropriate solutions and/or alternatives
- Fraud experience
6
Experience For Information Security Fraud Analyst Resume
- Strong counterparty (for functional aspect related to scheme compliance and mandates) for our supplier and clients
- Demonstrated ability to successfully utilize web based people search tools, internal fraud tools, admin tools and GDS tools; intermediate Microsoft Office
- Intermediate SQL experience required; Access
- Manage the benchmarking fraud prevention effectiveness against industry standards and peer firms
- Experience in investigations within an investment bank
- Work with the Fraud Prevention team to consult on the most effective deployment of fraud rules strategy for our fraud prevention software
- 1-3 years experience in retail or online ecommerce
- Experience in fraud, risk management, or merchant services specifically with chargeback/retrieval responses, dispute resolution, and card compliance
- Good knowledge in fraud and credit risks
7
Experience For Bank Fraud Analyst Resume
- Working with the business in identifying key fraud risk areas and advising of controls to minimize such risks
- Designing and implementing strategies within our decisioning platform
- Preventing fraudulent activity and subsequent fraud losses across all channels through the identification and reporting of abuse patterns and trends
- Minimising the banks financial loss position as well as being proactive in the recovery of funds for scams related disputes
- Supporting the implementation of new fraud detection tools and systems, making sure we have optimum controls in place
- Building and maintaining collaborative partnerships with key business stakeholders
- Understanding of Microsoft Excel
- Working knowledge on Customer Service area
8
Experience For Associate Fraud Analyst Resume
- Working knowledge of TSYS ADS/Cardguard/Determinator, and Vsia VRM/VCAS - Asset
- Working knowledge of FDR Falcon/FDWC - Asset
- Understanding of retail & commercial bank products, payment channels/types & associated fraud risk
- Working closely with other analysts across the team to collect, profile and map data to help protect our customers
- Assisting other Analysts with Portuguese language support
- Assisting other Analysts with French language support
9
Experience For Payment Fraud Analyst Security Resume
- Working knowledge of detection and mitigation practices for various fraud types
- Working knowledge of payment channels and risks associated
- Analyzing card transactions and account attributes to identify fraud patterns and behaviors
- Working knowledge of Microsoft Office, SQL and SAS
- Partner with Finance and Retail Accounting with reporting and resolving chargeback issues
10
Experience For Electronic Banking Fraud Analyst Resume
- Prevent losses by analyzing and reviewing accounts before approving limits increases
- Builds internal working relationships to become more efficient in problem-solving and resolving issues
- Daily alert management (debit card, remote banking, new accounts, inactive accounts, stolen checks, kiting, or others as need arises)
- Efficient in handling and dealing with peak work volumes
- Provide support by analyzing data of existing client transactions for multiple product types
List of Typical Skills For a Fraud Analyst Resume
1
Skills For Senior Fraud Analyst Resume
- Strong problem solving skills in all areas of risk management using complex tools and technology systems
- Proven experience in direct internal and external customer contact demonstrated through either face to face, telephony or digital channels
- Strong attention to detail and follow-up skills
- Good excel skills including pivots, v=create formulas
- Excellent decision making skills and ability to analyse and interpret data
- Technical skills - Strong competence in the use of SAS, SQL, Excel, Outlook and Word
- Communication - Strong communication skills with the ability to think quickly understandable way for both technical and non-technical audiences
2
Skills For Senior Fraud Analyst Back Office Resume
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook Languages: English and French
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook Languages: English and German
- High caliber analytical skills, including the ability to recognize complex patterns, as demonstrated through real-world application
- Work under pressure, strong decision making skills, work independently
- Strong interpersonal skills with the ability to interact with all levels of internal and external contacts, including senior management
- Excellent verbal and written communication skillsIT Literate – working knowledge of all Microsoft Office packages
- Demonstrates analytical thinking skills
- Strong data visualization skills and a passion for data and analysis
- Strong software skills in Oracle SQL, Hive and R is an added advantage
3
Skills For Cyber Fraud Analyst Resume
- Effectively identifies strong fraud indicators through analysis for addition to our fraud systems
- Effectively conducts data analysis to identify strong fraud indicators for adjustment of risk models, and ensures accuracy of fraud data/systems
- Detailed oriented and excellent analytical skills
- Strong communication and interpersonal skills with ability to influence and gain buy-in
- Strong oral and written bilingual skills
- Advanced computer skills with demonstrated knowledge of Microsoft Excel and Access
- Have strong analytical skills and exposed to fraud analytics & preventive controls
- Compliance or regulatory experience or other related experience such as risk management, audit, examination, or similar control-related experience
- Position requires solid verbal, written and interpersonal communication skills to interact with all levels of Bank personnel
4
Skills For Card Fraud Analyst Resume
- Monitoring existing rules testing and evaluating the effectiveness within CyberSource prior to implementation of rules changes or new rules
- Looking for Specific Rules Administration skills for Actimize Fraud System
- Demonstrated ability and experience in practical data mining modeling, advanced analytical problem solving and implementation of analytical models
- Capable of effectively summarizing, translating and conveying technical and financial information to high value commercial clients in a professional manner
- Banking experience with emphasis in loss prevention, card processing or fraud related experience
- Works effectively with peers/leadership by communicating fraud trends and sharing ideas/information in a constructive, positive manner
- Experienced SAS user, Experience in creating risk based models, electronic payments, fraud detection management, analyzing trends and gaps
- Prior experience in Retail Fraud Servicing, Claims or Fraud Detection
5
Skills For Senior Cyber Fraud Analyst Resume
- The ability to multitask effectively and independently in a very fast-paced environment with constantly evolving objectives
- Technical skills - Including competence in the use of SAS, SQL, Excel, Outlook and Word
- Prior experience within Mortgage and or Acquiring Fraud prevention
- Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and/or financial losses
- Strong Internet browsing experience
- Strong Call Center or Customer Service Experience
- Prior experience with Barclays, our product and core systems such as FullSer
- Mathematical and analytical skills
6
Skills For Information Security Fraud Analyst Resume
- Intermediate skills in Microsoft Excel
- Prior experience with Barclays, our product and core systems such as FullServe
- Proficient computer skills such as excel, words, etc
- Exceptional client focus; ability to effectively and quickly build relationships and establish trust, respect, competence and confidence
- Collaborate with multiple teams to ensure risk is managed effectively; advocate for system improvements
- Intermediate Microsoft Excel skills; proficient in pivot tables
- Manage time sensitive workload effectively
- Has prior experience in Retail Fraud Servicing, Claims or Fraud Detection
- Translate research and analysis well into reasoned recommendations that informs effectively the decision making process
7
Skills For Bank Fraud Analyst Resume
- Solid experience with Microsoft Word and Excel applications and manipulation of data within Excel to include working with charts and pivot tables-
- Experience in working in the Fraud/Risk/Security area or demonstrated close coordination with Fraud teams
- Experience with using SAS/Teradata and SQL in prior/current role is a significant advantage
- Highly organized and detail oriented; able to effectively multi-task
- Great organisational/time management skills to ensure cases are reviewed proactively
- Computer skills: Ability to navigate multiple computer programs simultaneously. Model (BOSS/FAST), FDES, Imageview
- In Depth analytical skills with the ability to recognize fraud trends and recommend changes for scanner set ups
- Proficient analytical and report development skills
8
Skills For Associate Fraud Analyst Resume
- Proficiency in computer skills especially Microsoft PowerPoint, Word, Excel, Publisher
- Self-motivation and results-oriented approach with the ability to demonstrate excellent customer service
- Proficiency in computer skills especially Microsoft PowerPoint, Word, Excel, Published
- Proven strong knowledge of RBC systems: Detica, EIM, CAMPS etc
- Additional language skills are advantageous for this post but not essential
9
Skills For Payment Fraud Analyst Security Resume
- Proficient level of interpersonal and communication skills
- Communicating cyber-enabled financial crime intelligence analysis to both technical and non-technical stakeholders in an effective and timely manner
- Experience with programming/coding and translating SQL/SAS into Actimize executable language in rules engine
- Good understanding of data warehousing concepts and modeling
- Mortgage processing, closing and/or servicing experience
- Experience collecting, analysing and writing professional fraud intelligence reports
- Experience working in a financial/banking center
- Experience of mentoring and coaching peers
10
Skills For Electronic Banking Fraud Analyst Resume
- At least Higher Vocational level with a relevant background or relevant working experience in card payment issuing services (5 years or more)
- Knowledge of the Fraud operating environments and a good understanding of the drivers of Fraud profitability
- Solid understanding of Retail lending products and channels (asset)
- Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SAS, R etc)
- Strong level of subject matter expertise working in fraud management across various payment channels including ACH, wires, debit card, P2P, etc
List of Typical Responsibilities For a Fraud Analyst Resume
1
Responsibilities For Senior Fraud Analyst Resume
- Develop and maintain a detailed understanding and expertise of all processes, forms and templates that could be used during a CIS investigation. i.e. CIS Major Investigation Plan, Internal Investigation Reports, Prosecution briefs for Law Enforcement etc
- Strong communication skills and native-speaking Portuguese is needed
- Good problem solving, analytical, research, and investigative skills
- Demonstrate superb written and verbal communication skills
- Strong quantitative and analytical skills: Proficiency in MS or Oracle SQL, Excel and PowerPoint
- Strong communication skills. and native French language communications
- Excellent verbal and written skills with a keen eye to detail
- Excellent interpersonal skills with the ability to work across organizational boundaries
2
Responsibilities For Senior Fraud Analyst Back Office Resume
- Effective English communication skills (100% written/verbal)
- Strong communication and presentation skills. Ability to communicate complex analysis into technical and non-technical terms (written and verbally)
- Work effectively with team members and leadership by communicating fraud trends and sharing ideas and knowledge in a constructive and positive manner
- Superior multi-tasking skills in a fast paced environment
- Demonstrate a strong understanding of fraud, chargebacks, reason codes, and other payment-related procedures
3
Responsibilities For Cyber Fraud Analyst Resume
- Identify gaps or risk in policies along with the technical skills to create reporting
- High level project skills
- Demonstrated intermediate level SQL or similar query language experience
- Effectively manage change and remain calm in stressful situations
- Strong knowledge of and experience with reporting packages, databses
- Contacts and effectively communicates with guest, banks, and Law Enforcement via multiple channels (phone, email, etc.)
- Effectively communicate across organizations and various regions
4
Responsibilities For Card Fraud Analyst Resume
- Technical/computer skills required
- Experience working in fast-paced and rapidly changing start-up environments
- Three or more years of diverse experience in multiple fields, including Marketing, Product Management and/or Finance
- Experience managing and manipulating large relational data sources
- Have experience with using or managing SEIM technologies
5
Responsibilities For Senior Cyber Fraud Analyst Resume
- Organize and prioritize multiple tasks and timelines, while consistently meeting deadlines and delivering a quality work product
- Solid understanding of credit cards and payment processing – Asset
- Experienced in detecting and tracking identity theft rings
- Typically have 1-2 years’ experience in transactional monitoring, with knowledge of banking products and channels an added advantage
- Experience using Internet and searches
- Evaluate the effectiveness of existing models in use and recommend optimization within fraud prevention rules
- Comprehensive data and investigations analysis and where relevant supporting evidence
6
Responsibilities For Information Security Fraud Analyst Resume
- Provide clients with a personalized experience by helping them – through exceptional client care – navigate fraud/security events
- Experienced in digital channels with emphasis on web/mobile authentication, anti-fraud technology and activity-based alerting
- Expertise in writing SQL to query relational databases and/or experience with quantitative tools such as Spark, Scala, Python, R
- Experience with payments, risk, or trust & safety and with machine learning teams
- Three or more years of experience with predictive modeling in R, SAS, and/or Python
7
Responsibilities For Bank Fraud Analyst Resume
- Clinical experience in the health care field i.e.: nursing, therapy, social work
- Experience with providing a high level of customer service
- Good working knowledge of fraud prevention, detection, analysis, and mitigation
- Experience with consumer banking authentication tools and methodologies
- Modeling/analytics experience in financial industry
- Proven ability to solve complex problems in a complex environment, translating business problems into recommendations that have measurable business impact
- Experience working with transactional data in a closed-loop prepaid environment
8
Responsibilities For Associate Fraud Analyst Resume
- Desired experience with Medicare/Medicaid claims, student loan programs, and DOD contracting
- Experience in loss prevention/retail banking/back office environment, preferably with a financial institution
- Experience in working Fraud Strategy or Decision rule-set for Fraud
- Contribute or lead other projects which reduce fraud related losses while maintaining focus on a positive customer experience
- Experience identifying fraudulent activity
9
Responsibilities For Payment Fraud Analyst Security Resume
- Skilled at identifying counterfeit or altered checks
- Previous training experience (content creation or delivery) would be helpful
- Strong working knowledge in Microsoft Word, Excel, Power Point, and other necessary applications
- Demonstrates success in working independently and within a team, with leadership potential apparent
- Experience of problem solving through analysis
- Experience working within a Fraud or Loss Mitigation environment
10
Responsibilities For Electronic Banking Fraud Analyst Resume
- Experience handling high net worth clientele (GWIM or GBAM)
- Monitors and adjusts existing detection strategies to ensure continued effectiveness
- Demonstrate the ability and knowledge required to participate and assist in more complex investigations
- Demonstrate the ability to work within a target driven environment
- Proven ability to learn and “switch” between many different systems/processes
- Develop rapport quickly and maintain good customer relationships
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