Fraud Detection Analyst Resume Sample
Alfred McGlynn
109 Jayden Manors,
Philadelphia,
PA
+1 (555) 498 4149
Work Experience
Senior Fraud Detection Analyst
01/2017
-
PRESENT
Los Angeles, CA
- Review customer’s debit and credit card transactions to evaluate potential fraud
- Interact with various levels of internal clients (i.e., branch personnel, RM’s, etc.) when researching potential fraud issues
- Ensure all reviews are completed by established deadlines
- Status cards as appropriate and initiate the fraud claim and card reissue process for confirmed fraud
- Communicate the dispute process to the client
- Knowledge of bank systems (DAG, HOGAN, CED)
- Detect fraudulent activities/patterns and communicate through the appropriate channels
- Exceed in a self-paced environment
Fraud Detection Analyst
07/2014
-
08/2016
San Francisco, CA
- Team building, interpersonal, and relationship building skills
- The Bank Card Security department runs on a 24-hour operation, including statutory holidays
- The shifts available are as follows
- Fraud Experience
- Review ATM, Debit and Credit Card transactions for potential fraud
- Verify transaction activity with client and take appropriate action
- When applicable, status card as appropriate, initiate the fraud claim and reissue process
Web Fraud Detection Analyst
09/2008
-
02/2014
Dallas, TX
- Communicate dispute process and action taken to the client
- Document relevant information in Falcon, CardGuard, CE Desktop, DAG
- Communicate trends to management
- Information share and recommend new processes as necessary
- Proven ability to analyze, solve problems, and make decisions effectively and independently
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
- Previous experience in a customer service/security environmentKnowledge of Scotiabank Credit and Debit Products is a desirable criteria
Education
Kaplan University - Davenport Campus
2004 - 2008
Bachelor's Degree in Criminal Justice
Professional Skills
- Identify fraudulent activity and patterns Strong analytical skills
- Apply sound judgment utilizing problem-solving skills
- Displays organization skills and ability to self-manage personal workload
- Prior related work experience
- Contacting cardholders as required to verify and validate transactions
- Banking experience in retail or operations
- Programming experience in SQL/SAS/Unix/Oracle programming
How to write Fraud Detection Analyst Resume
Fraud Detection Analyst role is responsible for software, retail, credit, training, database, auditing, security, reporting, design, research.
To write great resume for fraud detection analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fraud Detection Analyst Resume
The section contact information is important in your fraud detection analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fraud Detection Analyst Resume
The section work experience is an essential part of your fraud detection analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud detection analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud detection analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fraud Detection Analyst resume experience can include:
- Maintain extensive knowledge and serve as an operational support between PSCU business units and member-owner credit unions by providing support of applications and systems used to mitigate fraud for debit and credit platforms
- Conduct analysis and resolve complex issues, with limited supervision, leveraging various fraud tools, applications, and systems
- Proficient understanding of all aspects of the Fraud Detection Work Center call queues and Virtual Analyst queues that correspond to DefenseEdge business rules/statements, ensuring an effective and holistic approach to fraud reduction on behalf of PSCU member-owner credit unions
- Independently develop, implement, and continually enhance fraud detection strategies and authorization decision rules that balance fraud loss reduction and member experience
- Serve as subject matter expert in all aspects of Fraud Detection. Ability to occasionally travel for onsite meetings with credit unions. Support our sales staff by participating in focus groups, conference calls and WebEx sessions. Effectively interact with staff members, senior management, clients and vendors
- Independently perform research, analyze large amounts of data and develop reports to monitor fraud losses and trends at credit union levels
Education on a Fraud Detection Analyst Resume
Make sure to make education a priority on your fraud detection analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud detection analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fraud Detection Analyst Resume
When listing skills on your fraud detection analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fraud detection analyst skills:
- Work effectively with team members and partners by communicating fraud trends and sharing ideas and knowledge in a constructive and positive manner
- Contribute or lead other projects which reduce fraud or margin related losses while maintaining focus on delivering a frictionless customer experience
- Analytical work experience performing data and/or statistical analysis
- Analyze and monitor the effectiveness of newly-developed and existing tools to ensure continued efficacy of security operations
- Develop a strong working relationship with the other Risk functions such as Internal Audit and Enterprise-wide Risk Management (ERM)
- Knowledge and experience with regard to fraud, security or eCommerce operations
List of Typical Experience For a Fraud Detection Analyst Resume
1
Experience For Credit / Debit Card Fraud Detection Analyst Resume
- Proficient with computers including Microsoft Word and Excel
- Manage Third Party Restitution & Collections program
- Use a combination of visual analytics and automated tools to proactively analyze various data
- Performs analysis to identify areas that need increased security procedures and recommends fraud prevention
- Design and Implement programs to prevent fraud activity
- Create fraud mitigation strategies, analyze fraud databases and report on operational performance
2
Experience For Senior Fraud Detection Analyst Resume
- Handle multiple tasks simultaneously in a competent and professional manner
- Knowledge of system applications (TSYS, CAMS, Bank Mainframe, etc.)
- Develops, implements, and refines critical fraud system controls for detecting and preventing fraud, including testing to identify, measure, and validate fraud processes
- Use quantitative methods to analyze data in order to mitigate overall credit union fraud losses while maintain acceptable levels of member impact. Using various fraud tools, applications, and systems, develop, implement, and improve comprehensive fraud detection strategies and authorization decision rules that balance fraud loss reduction, costs, and customer experience
List of Typical Skills For a Fraud Detection Analyst Resume
1
Skills For Credit / Debit Card Fraud Detection Analyst Resume
- Self-starter who demonstrates flexibility, curiosity, and resourcefulness
- Analyzing and preventing financial loss by monitoring various reports for potential fraud activity
- Self-Starter and able to work independently and enjoys creating and implementing new initiatives
- Develop and enhance reporting to rapidly identify fraud patterns using variance and anomaly detection
- Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product
- Work within a fast-paced, results-oriented and changing environment
2
Skills For Senior Fraud Detection Analyst Resume
- Aptitude for working with technical information and on technology implementations
- Flexible Schedule including night/weekends
- Identify data driven fraud patterns and trends through analytics based reporting and recommend fraud rules to address the trend
- Work within a fast-paced, results orientated, and changing environment
- Collect information to analyze and evaluate fraud risk of existing or proposed business processes and systems
3
Skills For Web Fraud Detection Analyst Resume
- Provide expertise in internal controls over financial reporting and external audit support
- Perform monitoring of internal controls, conduct risk assessments, and provide reports on findings and recommendations
- 15 Hours Per Week
- Create, modify and execute SQL, Teradata, Tableau database queries to retrieve and analyze large datasets
- Comprehend, document, explain, and recommend solutions for complex issues
- Any education in Criminology or Law enforcement is an asset
- Analyze fraudulent account behaviour/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent operations, understanding the various systems across PCCG and the corresponding information available to ensure the appropriate evidence is obtained and documented
- Experience in a call-center environment
4
Skills For Online Fraud Detection Analyst Resume
- Knowledge and experience with regard to fraud, security, or ecommerce operations
- Related work experience
- Document the system of internal controls through flowcharts and narratives and evaluate the system for effectiveness and adequacy
- Serves as a Barclaycard ambassador and makes sound judgment calls on behalf of Company
- Perform data analysis to keep analytical processes at the cutting edge of fraud detection by identifying areas of potential fraud risk and/or potential opportunity to improve fraud strategies
- Conduct defect reviews to potentially identify any gaps in Fraud strategies
- Willingness to learn and receive constructive feedback
5
Skills For Fraud Detection Analyst Permanent Resume
- Expertise in risk, fraud, vulnerability and detection for large-scale government transformation programs
- Knowledge of bank systems: Falcon, CardGuard, HOGAN, DAG, CE Desktop
- Excel in a self-paced environment
- Implement information technology and anti-fraud technologies that are used to combat suspicious/fraud activity
- Research new fraud prevention strategies and case studies and apply them to potential fraud scenarios for the client
- Create and maintain project controls that accurately reflect completed work against project plans, schedules and budgets
6
Skills For Fraud Detection Analyst Resume
- Analyze complex financial data, summarize results clearly and succinctly; present findings to management
- Notification to clients is occasionally outsourced to Direct Banking or an automated calling system Service Provider, depending on the volume and capacity of Fraud Detection Services
- Expert knowledge of CIS, MV, KS,
- Design and implement database queries via Business Objects, SAS, Crystal and/or other internal databases. Analyze outcomes to identify fraud trends and reduce potential overall risk
- Manage compromise card events on behalf of PSCU member-owners
- Effectively deployment of independent and critical thinking and timely, accurate analysis are essential due to potential liability in fraud losses in the millions of dollars across all PSCU member-owner accounts
- Perform research and analysis on Fraud queue data, making recommendations for greater effectiveness, lower false-positive rates, and department productivity gains
7
Skills For Credit / Debit Card Fraud Detection Analyst Resume
- Perform research and analyze huge amounts of data to monitor fraud losses, track and trend at the company and individual credit union levels. Prepare reports and deliver to internal and external customers
- Proactively detect and fix data problems to ensure data integrity. Work closely with PSCU Data Analytics team – providing feedback and servicing as subject matter experts on fraud data
- Communicate professionally and accurately with credit unions regarding identified fraud and recommendations associated with new channels of fraud mitigation and reduce fraud losses
- Maintain positive vendor relationships.Ability to make decisions, act independently and effectively on complex problem resolution, determine required resources and communicate client direction to all stakeholders
- Develop and maintain strong relationships with other business units to ensure alignment in overall business outcomes. Work with internal business partners to improve the efficiency and effectiveness of the end-to-end process of member-owner risk/fraud detection and prevention
- Create professional presentations as required for various fraud meetings and member-owner training functions. Ability to communicate via conference calls and deliver high quality PowerPoint presentations via webinars and face-to-face meetings with internal staff and member-owners
8
Skills For Senior Fraud Detection Analyst Resume
- Effectively facilitate and work on cross functional teams and with all levels of management. Be a productive team leader/player and communicate effectively with management and team members
- Three (3) years within the financial service industry required. Three (3) years professional experience in risk management and/or fraud experience required
- Maintain proficiency in domestic and international fraud tendencies and procedures and all fraud prevention, control and detection systems
- Work a flexible schedule to meet needs of the business; including being available 24 x 7 on call for seven (7) day Risk Analytics team coverage, compromised card events, client emergencies and unique situations
- Exercise discretion and good judgement in making decisions, act independently and effectively on complex problem resolution, determine required resources and communicate client direction to all stakeholders
9
Skills For Web Fraud Detection Analyst Resume
- Advanced proficiency in word processing, data mining, spreadsheet computer software applications
- Travel as needed (up to 10%) to successfully perform position responsibilities
- Act as the subject matter expert and liaison to all business stakeholders and partners
- Communicate and involve relevant internal and external stakeholders to respond to escalations and incidents (fraud or policy management) as a first point of contact for all stakeholders. E.g. Legal, Customer Service, Finance, Store operations, Supply Chain, and Merchants)
- Monitor effectiveness of existing fraud prevention strategies to ensure rules, alerts, and systems adequately identify fraud risks
10
Skills For Online Fraud Detection Analyst Resume
- Execute deep analysis at business transaction level to understand current or historical trends identifying mitigation measures
- Assist in the development of new tools, processes, programs for uses in mitigating fraud or margin related losses
- Provide regular reports that details monitoring activity
- Recover any incurred losses utilizing commonly used concepts, practices, and procedures
- Work with local, state, and federal authorities with matters relating to fraud activity
- Work in a fast paced environment meeting deadlines and production goals
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