Fraud Detection Resume Sample
Myah Hauck
177 Allie Trail,
Houston,
TX
+1 (555) 434 4015
Work Experience
Fraud Detection Specialist
04/2018
-
PRESENT
Houston, TX
- One year of experience in banking network as a teller or relationship banker and/or experience in Processing Services or equivalent experience
- Moderate regulatory knowledge (1-2 regulations)
- Three to five years of banking experience
- Moderate knowledge of regulations
- Three years of fraud experience
- Proven ability to analyze, solve problems, and make decisions effectively and independently
- Efficiently communicate and interact with clients with limited use of documented scripting based on client responses
Fraud Detection
09/2014
-
11/2017
San Francisco, CA
- Managing the day-to-day transactions of our Retail Banking and Wealth Management business
- Running operations for our Commercial Banking business and supporting our Global Private Banking and Global Banking and Markets businesses to serve customers across their global networks
- Simplifying the way we run HSBC, introducing automation to reduce workload and costs and improve the experience of customers
- Helping to drive change for the bank’s global businesses and functions, for the benefit of HSBC and our customers
- Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness that we allow us to have a quicker turnaround on customers’ orders, while maintaining current fraud rate
- Support and coach manager and supervisors in increasing representatives’ performance levels and review all representatives’ performance evaluations and coach supervisors on effective coaching/leading of representatives
- Interacting with internal departments to ensure that customers' and employees' needs are met
- Work alert queues and reports daily, making outbound calls to verify charges
- Take calls on fraud issues and questions from other operational departments. Investigate suspicious accounts routed from Customer Service
Fraud Detection Audit Analyst
02/2009
-
03/2014
Detroit, MI
- Provide superior customer service to customers through various contacts made during the course of work performed
- Preliminary investigations assisting the investigators as needed
- Contact credit card companies to verify charge activity
- Prepares consumer claim documents on all fraud transactions including fees, interest, etc. in accordance with Reg E, Visa Operating Rules, UCC, etc. If applicable, prepares documentation to return items, stop bill payments, close accounts, block cards, block online access, hold funds, and for SIRs
- Enters data into a database or system in order to capture and monitor loss information for further analysis. Establishes and maintains files and records while maintaining client confidentiality
- Utilizing expert knowledge of fraud risk detection systems and internal bank systems, reviews suspect items and warning reports on a daily basis. Interprets reason codes and follows specified procedures on how to handle suspect activity
- Communicates with clients, branches and other financial institutions to verify authenticity of items or availability of funds. Educates clients about online banking safety and takes appropriate action to protect clients' accounts
Education
Texas A&M University
2005 - 2009
Bachelor's Degree in Computer Science With
Professional Skills
- Strong SQL skills with proven work experience and knowledge of at least 2 years
- Strong SAS skills with proven work experience and knowledge of at least 3 years
- Effective time-management skills, problem-solving skills and multitasking abilities are crucial
- Strong computer literacy, strong keyboarding and internet navigation skills in a Windows-based environment. Knowledge of Microsoft Office an asset
- Demonstrated strong written communication skills, utilizing proper grammar and punctuation
- Strong verbal communication skills utilizing proper grammar
- Analytical skills, requiring the ability to do preliminary investigations
How to write Fraud Detection Resume
Fraud Detection role is responsible for sql, queues, grammar, english, analytical, litigation, retail, credit, training, database.
To write great resume for fraud detection job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fraud Detection Resume
The section contact information is important in your fraud detection resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fraud Detection Resume
The section work experience is an essential part of your fraud detection resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud detection responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud detection position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fraud Detection resume experience can include:
- Effectively manage service levels
- Driving an excellent service, where our customers’ needs are always met with the best solution for them
- Uses internal and external resources to obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases
- Exercise discretion and good judgment in decision making, including those potential financial impact
- Exercise discretion and good judgment while making quick and accurate decisions, including those with financial and fraud-mitigation implications
- At least one year of experience in banking
Education on a Fraud Detection Resume
Make sure to make education a priority on your fraud detection resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud detection experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fraud Detection Resume
When listing skills on your fraud detection resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fraud detection skills:
- Monitor numerous real-time queues and reviews high-risk transactions from specified points-of-sale requiring demonstrated decision-making skills
- Monitor numerous real-time queues and review high-risk transactions from specified points-of-sale requiring demonstrated decision-making skills
- Good communication skills in spoken and written English and Chinese (including Putonghua)
- Demonstrated customer service, organizational, and analytical skills
- Strong communication skills, self-motivated and results-oriented
- Develop skills in a variety of areas including data, internal tools management, and quality control
List of Typical Experience For a Fraud Detection Resume
1
Experience For Fraud Detection Specialist Resume
- Analytical problem solving and decision making skills sufficient to make judgments and decisions, often within narrow time frames
- Working experience in credit card industry
- Strong knowledge of products and supporting systems (PRM, CIF, CPA, TSYS, Pega, etc.)
- At least one year of experience in a call center
- Willing to work on 24-hour shift (with shift allowance) that are in line with operational needs
- Remains current with arising fraud trends and activities by attending networking workshops and/or training
- Performs record retention activites, gathering materials, logging and references boxes for storage
2
Experience For Fraud Detection Representative Resume
- Utilize Transaction Imaging and other tools to review transaction activity to determine if suspicious activity is taking place
- Enjoy working in fast-paced and rapidly changing operational environment
- Prepare and conduct initial and on-going training in order to provide accurate, superior-quality cardholder service
- Performs significantly complex research utilizing three to five sources
- Assist clients & cardholders with resolving their fraud inquiries
3
Experience For Fraud Detection Audit Analyst Resume
- Initiate action to correct telephone, system or operating routine deficiencies
- Willingness to work varied schedules, including evenings, weekends and holidays
- Reviews daily reports to detect fraudulent card, check, ACH, wire transfer, and online banking transactions
- Make decisions on suspected fraud on placing appropriate holds/blocks to mitigate additional risk
- Interact with other Risk teams on developing fraud prevention strategy and processes
- Review electronic cases produced by the Fraud Detection system; regularly monitor calls to ensure quality of service and identify areas requiring attention
4
Experience For LRM Fraud Detection Specialist Resume
- Respond professionally to internal/external inquiries regarding policies, procedures and guidelines when appropriate
- Acts as resource of training and knowledge to team members
- Identify changing fraud trends and recommend possible Falcon strategy changes to reduce fraud loss
- Assign and manage workflow among representatives to ensure efficiency while maintaining department quality standards
- Maintain a positive relationship between the customer/victims and Capital One
- Respond promptly to client and customer inquiries
- Handle high volume phone calls
- Anticipate client/customer needs and consistently provide superior quality of service
- Identify and use appropriate resources
5
Experience For Fraud Detection Manager Resume
- Develop and propose methods to improve service
- Review suspicious transactions on accounts
- Additional job responsibilities as assigned
- Establish goals and objectives aligned with Risk Management’s strategic goals and provide routine performance feedback to team
- Reviews daily reports of new accounts holders with significant derogatory debit/credit information
- Reviews and processes malicious software (malware) alerts
- Ensures investigations and resolutions comply with applicable laws, Bank policy, and industry leading practices to reduce the Bank’s exposure to civil litigation
6
Experience For Debit Fraud Detection Supervisor Resume
- Investigates Reg E errors which include EFT and ACH transactions. Investigates credit report Disputes for demand deposit and saving accounts
- Analyzes and prepares quantitative exception report data and proactively determines appropriate course of action and implements solutions as directed by management
- Reports losses resulting from charged off accounts to ChexSystems
- Mails letters to debtors. Processes and records restitution payments received from debtors/perpetrators
- Other requests from management
- We’re looking for an individual to perform various activities related to fraud analysis and risk identification via complex reporting and data analysis of databases, reports and queries from BI (Business Intelligence) and other tools
- Review available reports and perform analysis to identify fraud trends in real-time
- Ensure systemic issues are identified and escalated
7
Experience For Fraud Detection Representative AZ Resume
- Monitor numerous real-time queues and review high-risk transactions from specified points-of-sale requiring demonstrated decision making and critical thinking skills
- Interact effectively and positively with all levels of internal personnel, credit unions and vendors
- Experience: 3+ years in a risk-related role that includes direct customer support
- Hands on experience in fraud control operation
- Manage multiple priorities, work in a complex, fast-paced environment and meet deadlines
- Maintain or exceed established service level agreements (SLAs) and guidelines for timely resolution of queued transactions to minimize potential revenue losses
8
Experience For Fraud Detection Team Manager Resume
- Effectively manage incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolve all issues within established service level agreements
- Conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
- Quick and accurate analysis of fraud activities
- Utilize all basic office equipment to include: personal computer, calculator, telephone, and photo copier
- Supervise and develop fraud detection team members
- Analyze transaction patterns and respond quickly to high-risk, potential liability situations
- Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience
- Maintain broad knowledge of all FDWC products and service applications including key functions and associated reports. Maintain proficiency in working all types of fraud cases, including new procedures and easily navigate department’s knowledge base
9
Experience For Overnight Fraud Detection Agent Resume
- Identify and implement process improvements to increase efficiencies, reduce costs, and improve overall service levels. Document and distribute updated and new procedures
- Be a productive team player and be able to communicate effectively with management and team members
- Effectively defuse escalated calls as needed
- Demonstrated adaptability, flexibility and ability to multi-task in a dynamic fast-pace environment
- Build effective relationships with key stakeholders, particularly within Fraud prevention, strategy and investigations teams
- Maintain daily and monthly performance standards, including those pertaining to quality and quantity. Produce reports and analyses as assigned
10
Experience For Authorization & Fraud Detection Officer Resume
- Represent the department professionally in communication with internal and external customers in an inbound/outbound call center, including escalated calls
- Actively participate in department and management meetings
- Maintain confidentiality of materials handled
- Be available to travel as needed for BCP or other department-required meetings or functions
- Work with IT to ensure all departmental technical needs are met
- Provide direction and leadership to staff; guide and coach staff in the completion of their daily responsibilities and ensure that established policies and procedures are followed
- Monitor production levels, including representative adherence and schedules to ensure adequate staffing for volume of inbound and outbound calls
List of Typical Skills For a Fraud Detection Resume
1
Skills For Fraud Detection Specialist Resume
- At least two or more years of consistent work experience, preferably with at least one year of experience in a customer service or call center role
- Ongoing management of rule effectiveness/rule changes
- Strong understanding and adherence to all internal controls, in particular Data Protection and Anti-Money Laundering principles
- Able to work and self-organize with rapidly changing priorities
- 1 – 2 years bank experience is an asset
2
Skills For Fraud Detection Representative Resume
- Assist in training and cross training of staff
- Capable of taking initiative and making difficult decisions
- Improves monitoring of false-positive ratios
- Respond to and resolve security related customer issues referred from other departments according to established procedures
- Professional demeanor in dealing with internal and external customers is essential
- Desire to work in fast-paced and rapidly changing start-up environment
3
Skills For Fraud Detection Audit Analyst Resume
- Openness to shift-work, including weekends, non-business hours and holidays
- Work independently and meeting deadlines
- Familiarity with bank systems including
- Flexibility to adapt and ability to manage multiple assignments while working independently
- To ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization
4
Skills For LRM Fraud Detection Specialist Resume
- To continually seek ways in which to deliver a superior service to customers, whilst mitigating the risk of fraud losses to the Bank
- To comply with the Group’s statutory audit standards, including Three Lines of Defense principles
- Prepare reports, monitor progress and review for any developing problems
- Quickly learn task specific software for telephone statistical reporting etc…
- Quickly learn task-specific software for telephone statistical reporting and general department operations
- Impact and Influence, Motivated Self-Starter
- Bilingual: French/English Fluency is an asset
5
Skills For Fraud Detection Manager Resume
- Availabilities required on statutory holidays
- Use sound judgment to determine the legitimacy of applications by contacting applicants, employers, branches, other financial institutions, credit bureaus, as well as gathering and analyzing documents for potential fraud
- Conduct in depth and thorough investigations into possible fraud trends, potential fraudulent applications, cheques, payments and possible account takeovers referred or identified by internal and external sources
- Receive inbound calls from both internal and external sources in relation to unusual activity, failed validation, and application or account status
- Provide recommendations on operational and system procedures that support early detection of fraud
- Maintain the confidentiality of departmental and investigative procedures and of internal and external information received or shared
- Take appropriate action on any escalated complaints received from cardholders or other sources
- Contribute to the enhancement of the team focus through participation in special projects, temporary assignments, meetings, and any additional activities as assigned
- Analyze fraudulent account behaviour/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent operations, understanding the various systems across P&C CANADA and the corresponding information available to ensure the appropriate evidence is obtained and documented
6
Skills For Debit Fraud Detection Supervisor Resume
- Prepare fraud incident reports identifying types and linkages to ensure accurate documentation to substantiate case and provide critical information assessments to Fraud Investigators/Corporate Security as required
- Provide excellent customer service in line with desired customer experience, locating / contacting customers/branches and advising them of incidents and providing them with information/instruction as necessary, following standardized script(s) as needed. (When customer contact has not been outsourced)
- Coordination of investigative and preventive strategies
- Acts as a point of contact with NFDG for technology initiatives and issues
- Identifies and recommends fraud system enhancements and value added operational processes, delivers quality assurance on new systems implementations
7
Skills For Fraud Detection Representative AZ Resume
- Responsible for day-to-day monitoring and analysis by reviewing system generated suspect cases to identify fraudulent activities on various company products, and preventing of fraud
- Work on various fraud monitoring systems
- Exercise discretion and apply compliance to ensure internal and operational risk controls are in accordance with HSBC policies and all regulations, while promoting work place diversity
- Scale global support for multiple products while optimizing Ops efficiency and quality
- Interact with other Risk teams on developing fraud prevention strategy and process
- Scale global fraud support for multiple products while optimizing operational efficiency and quality
- Block accounts which have been potential compromised
8
Skills For Fraud Detection Team Manager Resume
- Delivery of superior Customer Service, both internal and external, and application of appropriate skills/ values/ company policy to meet customers’ and Bank’s needs
- Detect and prevent fraudulent activity with respect to the Bank’s credit cards, debit cards, ScotiaOnline, Email Money Transfers, Western Union and Visa debit by
- Contact and effectively communicate with customers and internal partners to ensure all SLAs are achieved with little or no supervision
- Experience within Risk, Fraud or Trust and Safety OR are highly skilled at business intelligence/data analytics and interested in Fraud
- Strong customer focus and the ability to balance fraud prevention alongside a positive customer experience
- Proven abilities to deliver results using analytics
- Experience as a manager or senior level contributor in the eCommerce area
- In online compliance and risk management or relevant experience specific to the role
9
Skills For Overnight Fraud Detection Agent Resume
- Fraud experience in a production or high volume environment
- 1year of Customer Service/Clic experience
- Extensive experience in a fraud prevention, loss prevention, or investigative role
- 6 months of fraud related investigation experience
- Experience: 3+ years in a transactional risk related role required which includes direct customer support
- Demonstrated behavior based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust
10
Skills For Authorization & Fraud Detection Officer Resume
- Demonstrated sound judgment / decision quality is critical
- Understand and translate complex legal, policy or regulatory requirements into operational processes and activities
- Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
- Closely collaborate with cross functional partners to solve problems at scale
- Conduct reviews of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
- Use in depth fraud knowledge to assess financial risk and legitimacy of transactions and accounts
- Take ownership of projects and make decisions in a fast-paced environment with minimal direction and previously determined processes
- Understand our risk systems and investigate account patterns through data analysis
List of Typical Responsibilities For a Fraud Detection Resume
1
Responsibilities For Fraud Detection Specialist Resume
- Perform necessary personnel actions such as interviewing, hiring, transfer, promotions, counseling, disciplinary actions, and terminations in consultation with management and HR
- Effectively utilize HR to ensure that all staff needs in payroll, benefits and policy administration are met
- Clear and concise written and verbal communications skills, in both French and English
- Review with Fraud Detection Manager and perform necessary personnel actions regarding hiring, transfers, promotions, counseling, disciplinary actions, etc
- Develop all subordinate personnel applying necessary training, and leadership that fosters internal growth and advancement
- Respond to internal/external inquiries regarding policies, procedures and guidelines when appropriate
2
Responsibilities For Fraud Detection Representative Resume
- Organize and facilitate routine department meetings
- Process Lost/Stolen account calls as necessary
- Participate in staffing the work center, including representative scheduled and unscheduled time off and unplanned business activities to insure adequate staffing to handle all inbound and outbound calls
- Work with IT Department to ensure that all departmental technical needs are met
- Assist department members as needed to minimize errors that might result in monetary loss to PSCU Financial Services
3
Responsibilities For Fraud Detection Audit Analyst Resume
- Maintain awareness of member client fraud trends and suggest internal procedure changes to Fraud Management
- Recommend process improvements to increase efficiencies, reduce costs, and improve overall service
- Notify Manager of any issues that arise after normal business hours
- Hold routine department meetings to keep staff updated on department issues
- Be available to attend FDR Falcon symposiums when needed
- Be available to travel to regional and advisory board locations to speak or help with fraud issues when needed
- Proficient with Microsoft Windows, Outlook, Excel and Word
4
Responsibilities For LRM Fraud Detection Specialist Resume
- Work independently and without direction
- French Language/bilingual is an asset
- Written and spoken fluency in French would be an advantage
- Work flexibility on the weekends
- Experience within an environment that reviewed real-time queues with high-risk transactions from specified points-of-sale requiring demonstrated decision-making skills with high volume caseloads
- Lead and coordinate with other team members for seamless customer service
- Project a professional image with all stakeholders
5
Responsibilities For Fraud Detection Manager Resume
- Act as a point of referral for the Fraud operational teams
- Provide assistance to all Team Managers across various sites
- Monitor various fraud detection queues and reports
- Analyze and review trends and customer account activity to detect potential fraud situations
- Make outbound calls to verify potential fraudulent activity
- Take calls on fraud issues from both internal and external sources
- Assist the investigation team as needed
6
Responsibilities For Debit Fraud Detection Supervisor Resume
- Work with cardholders to verify legitimate usage and ensure that losses are minimized
- Coordinate with other team members for seamless customer service
- Deal with escalations from internal and external stakeholders in a professional and efficient manner
- Provide and help develop & implement departmental process improvement
- Identify and escalate scenarios to enhance processes and contribute to the achievement of business objectives (including minimizing overall fraud losses while maintaining a legendary customer and employee experience)
- Is a self-motivated individual who can work both independently and in a team environment
7
Responsibilities For Fraud Detection Representative AZ Resume
- Extremely conscientious and attentive to detail
- Works closely with the Sr. Mgr Fraud Monitoring Operations to ensure that cheque items requiring investigation are dealt with on a timely basis and deadlines for return are not exceeded
- Investigate suspicious alerts
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