Front Desk Manager Resume Sample
Josiane Kihn
1401 Weissnat Village,
Dallas,
TX
+1 (555) 762 5617
Work Experience
Front Desk Manager
12/2015
-
PRESENT
Detroit, MI
- Provides lead direction to other receptionist team members
- Ensures the corporate office mail and receptionist functions operate smoothly and effectively
- Responsible for housekeeping and maintenance of physical environment to include but not limited to alarms, plumbing, pest control, etc
- Responsible for all reviews, recommendations of merit increases, screening job applicants, ongoing training of staff, and disciplinary actions
- Monitors and controls yearly expenditures within budget
- Oversees the ordering and maintenance of equipment and supplies
- Performs frequent checks on the supply cabinets to make sure that the items are always in stock
- Develop and monitor office procedures
Assistant Front Desk Manager
11/2009
-
06/2015
Dallas, TX
- Oversees maintenance, renovation, and remodel projects
- Listens to complaints and address the situation/ creates complete resolutions to the problem
- Types and formats letters, memoranda, forms, reports, newsletters, flyers, handbooks, and other materials; composes and signs routine correspondence
- Receive, make, and transfer phone calls
- Maintains and independently researches and assembles information from files and records, prepares reports and summaries requiring specialized knowledge
- Make arrangements for meetings and conferences, travel, and distributes appropriate materials
- Maintains complex set of company records, property files, financial records, and monthly reports
- Utilizes computer for activities such as data entry, word processing, reports, publishing, communication, and scheduling
- Applies knowledge of book keeping principles and practices
Front Desk Manager Village
02/2004
-
09/2009
Phoenix, AZ
- Maintain accounting system by entering checks, filing financial paperwork and invoices
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
- Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc
- Has knowledge of the hotel’s surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc
- Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the
- Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. (10%)
Education
Johnson & Wales University
1999 - 2004
Bachelor's Degree in Hospitality
Professional Skills
- Possess excellent leadership and influencer skills, and the ability to motivate and inspire staff and develop a strong team culture
- Answers resident’s needs and requests, answers phone calls, takes messages, transfers calls, demonstrates excellent phone and interpersonal skills
- Strong computer skills including Opera
- Strong skills in Microsoft Office Suite and Outlook
- Strong preference for prior Urgent Care or ER experience
- Strong leadership, guest service and problem resolution skills
- Microsoft Office experience and skills – required
How to write Front Desk Manager Resume
Front Desk Manager role is responsible for training, customer, microsoft, english, outlook, finance, retail, credit, database, auditing.
To write great resume for front desk manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Desk Manager Resume
The section contact information is important in your front desk manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Desk Manager Resume
The section work experience is an essential part of your front desk manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front desk manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Desk Manager resume experience can include:
- Demonstrate excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences
- Demonstrate ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality
- Demonstrated ability to work creatively, accurately and effectively with computerized data systems (Word, Excel, PC and mainframe)
- Strong verbal and written English skills – required
- The ability to demonstrate exceptional Customer Service Skills
- Convey information and ideas clearly; good communication skills, both verbal and written
Education on a Front Desk Manager Resume
Make sure to make education a priority on your front desk manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Desk Manager Resume
When listing skills on your front desk manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front desk manager skills:
- Good judgment, problem solving skills, and discretion are critical
- Supervise others, problem solving skills, and ability to operate in a fast paced environment
- Strong communication and advanced customer service skills
- Basic computer skills including being comfortable using an online Billing system
- Job Specific Computer Skills- Using computer hardware and software specific to job (e.g., MARSHA, PMS, Point of Sale, HR technology)
- Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS,Guestware)
List of Typical Experience For a Front Desk Manager Resume
1
Experience For Assistant Front Desk Manager Resume
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
- Basic Computer Skills – Using basic computer hardware and software
- Experience in a supervisory capacity, including directing a department, training, coaching, and mentoring staff
- Experience working and interacting directly with or supporting, executive level staff
- Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Talent & Culture
2
Experience For Franchised Front Desk Manager Resume
- Experience working in higher education or an office setting
- Cash handling experience with verifiable accuracy. Familiarity with computers
- Ensures staff receives timely and effective orientation certification training, rex, rap, and review
- Experience as a Front Desk Agent at a similar resort setting
- Previous experience with Maestro Property Management System or like system desired
- Have experience in hotel industry
- Experience in a Front Office Leadership capacity required
3
Experience For Front Desk Manager Village Resume
- Residence Life / Campus Life experience required
- Experience as a Front Desk Agent at a major hotel / resort environment
- Has a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms
- Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repair
- Experience at least 2 years in Managerial position
- Being visible in guest areas during high traffic times and during extraordinary events to assist Front Office Associates and to ensure smooth operations
- Writing, proofing, and distributing letters, memos, and flyers for the Director and other team members as assigned
- Greeting, routing and assisting all students, parents, employers, faculty, and staff and the general public to the office
- Celebrating successes and publicly recognizing the contributions of team members
4
Experience For Front Desk Manager Assistant Resume
- Working knowledge of property management systems including but not limited to: Opera, HOTSOS, Bartech, and iPad, Veridocs, Odyssey and Archtics
- Handling of guests comments and complaints, ensuring guests needs are exceeded
- Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following
- Scheduling appointments and maintaining office calendars for the Director, up to other 25 individuals and 6 offices
- Working knowledge of Property Management System or related system
- Dealing with guest issues and complaints at a senior level
- Maintaining Guest Services and Front Desk Goals
- Bring innovation and creativity to all aspects of the role
- Interviewing and recruitment of Front Office staff
5
Experience For Front Desk / Manager Assistant Resume
- Creating and environment that fosters improved morale and retention of employees
- Giving back to the community through special events
- Providing visitors and clients with necessary information, applications and forms in order to initiate or follow-up on services
- Receiving money for events and services rendered
- Working knowledge of property management systems (Opera)
6
Experience For Overnight Front Desk Manager Resume
- Responsible for assisting the Front Office Manager in hiring, firing and scheduling personnel within the Front Office
- Assist the Front Desk Manager with recruiting, managing, training and developing the Front Desk team
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Assists with interviewing, hiring, training and evaluating staff
- Oversee scheduling and payroll for the front desk, AYS, and concierge. Including clearing expectations adn approving payroll
- Prepare staff members for the day by creating / presenting team updates, providing daily numbers and statistics, and communicate key information
- Assists with recruiting, selecting and retaining a quality front desk staff
- Assist in Providing clear leadership for quality and Processing Improvement initiatives aligned with business goals and objectives, maintaining close liaison
- Constant standing and walking throughout shift while maintaining a smile and positive attitude
7
Experience For Fo-asst Front Desk Manager Resume
- To deal with any complaints or problems happening within the hotel whether in person or in writing and to use the LEARN process dealing whit any concerns
- Assist during RA Training on various tasks set forth from the Housing and Residence Life Staff
- Responsible for scheduling and reviewing staffing levels to provide optimum service levels and timely completion of tasks
- O Act independently as MOD, covering morning and evening shifts
- Influence and implement programming efforts for all offices in the Center (scheduling, answering program inquiries, information dissemination)
- Processes requests for service made by students pertaining to housing facilities
8
Experience For Assisant Front Desk Manager Resume
- Sorts, delivers and manages unit mail both incoming and outgoing
- Dress appropriately according to the property grooming standards
- Business office/Residence hall environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain)
- Monitor guests’ out-going mail and ensure that it is processed according to procedures
- Assist internal clients with making room reservations and requesting event services
- Enter client and event information in Ungerboeck to analyze for forecasting revenue and implementing best business practices
- Dress appropriately according to the MGM Resorts International’s salary grooming standards
- Ensure proper staffing and scheduling of all Front Desk colleagues in accordance to productivity guidelines
- Promote a safe working environment by adhering to Health and Safety standards as defined by the Fairmont Waterfront
9
Experience For Front Desk Manager on Duty-avery Street Resume
- To ensure duty managers are monitoring and following through to achieve their departmental KPI’s
- Co-ordinate all activities, operations and running of Front Desk – whilst actively displaying a proactive front of house leadership style
- Coordinate guest arrivals working with building security and registration system. Make sure guests have proper authorization
- Contributes to the development of the hotel's annual marketing plan capitalizing on all areas to increase revenues and improve image
- Actively involved in the continuous improvement of driving revenue and improving efficiencies
- Ensure guest satisfaction levels and standards of quality of service in addition to actively developing and implementing new systems and standards
- Maintain and assist the Front Office Manager on ongoing training and motivation programs
10
Experience For Front Desk Manager on Duty-the Loop Resume
- Coordinate arrivals, departures and billing requirements with Sales and Catering Department
- Maintains Kronos and payroll processing and tracking
- Compose and properly format basic business letters and memos using correct grammar, spelling, and punctuation
- Participate in the training and development of front desk associates and provide training to associates when necessary
- Manage any service discrepancies during a guests stay, recognize them internally as a service ‘glitch’ using the Lotus Notes email system
List of Typical Skills For a Front Desk Manager Resume
1
Skills For Assistant Front Desk Manager Resume
- Superior interpersonal skills. Ability to get along with diverse personalities, tactful and flexible
- Work effectively in a diverse organization and efficiently manage multiple tasks
- Computer skills - intermediate level
- Communicate effectively with employees and the public, both in person and over the phone
- Strong guest service experience. -required l
2
Skills For Franchised Front Desk Manager Resume
- Technical Skills: Familiarity with yields management and cost controls; ability to perform job functions
- Front desk hotel experience as a manager, Travel or Hospitality experience at a management or supervisory level
- Well developed communication skills - both written and oral
- At least five (5) years’ front desk experience including previous management experience
- Interview and hire managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation
- Overseeing and managing daily front desk operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests
3
Skills For Front Desk Manager Village Resume
- Demonstrated proficiency using computer office software including word-processing and spreadsheet applications
- Supervisory experience coordinating, directing, and evaluating the work of others
- Skilled in problem analysis, problem solving and decision making
- Experience working in Hospitality as a front desk supervisor or related field
- Experience in a customer service setting
4
Skills For Front Desk Manager Assistant Resume
- Managerial Front Office experience in a large property Working with a culturally diverse workforce
- Ensure smooth check-in and check-out experiences of all guests, through properly handling guest accounts
- Prioritize workload and adapt to changing conditions
- Experience using the SCT Banner system or relational database
- Experience working in the UAE
- One-year hotel Front Office Assistant Manager, or two-year Front Office Supervisor experience required
- Previous similar experience in international chain hotels
- Very good knowledge of Opera system
5
Skills For Front Desk / Manager Assistant Resume
- Maintain control and composure in difficult situations and exhibit good judgment
- Strong knowledge of Front Desk operations
- Prioritize needs of guests
- Two years front desk experience in a major resort
- Receptionist or related experience required
- One to two years office management or customer relations experience
- Two years of experience in office management
- Sales experience in hospitality/retail environment
- Preferable 2 years of experience in luxury hotel operations,
6
Skills For Overnight Front Desk Manager Resume
- At least 6 months of previous Front Desk experience
- Experience as a Assistant Front Desk Manager in a major hotel resort complex
- Two years of previous management experience
- Previous supervisory or management experience
- Previous hotel experience
- Directly related experience in a hotel- front office in a managerial role
- Conducts daily briefings with Front Desk Agents to discuss priorities, problems grievances, methods of operation, and procedures and policies
7
Skills For Fo-asst Front Desk Manager Resume
- Deliver the best possible Guest and Employee Experience
- Responds directly back to guests who experience any issues in regards to Check-in and or Check-out in person, email, phone, or responding to surveys
- Experience merchandising product including inventory management
- Working experience at a 4 Hotel
- Prioritize tasks using own initiative
- Effective conflict management and decision-making
8
Skills For Assisant Front Desk Manager Resume
- Demonstrate the ability to utilize discretion and sound decision making to come to independent decisions
- Previous experience with PMS and Marsha
- Handle confidential records and information; operate standard office equipment
- Ensure monthly and yearly Arrival Experience goal is meet
- Maintain effective service in line with the Hotel’s Corporate Image
- Two to three years of previous experience in a line, supervisory or assistant manager position in Rooms
- Marriott systems knowledge strongly encouraged
9
Skills For Front Desk Manager on Duty-avery Street Resume
- Hilton systems knowledge strongly encouraged
- Two Three years experience as an Assistant Front Office Manager
- Ensure that guests have a flawless and memorable experience
- Proven leadership ability and
- Helps employees to provide excellent customer service
- 2 – 3 years experience in Front Desk Operations
- Experience in similar leadership role required
- Bachelors of Science in Hospitality Management or 5 years of experience
- Management level experience
10
Skills For Front Desk Manager on Duty-the Loop Resume
- Inspect VIP rooms prior to arrival
- Ensure all Desk Attendants are providing excellent customer service
- Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office
- Two years of planning experience in hospitality industry
- Hiring, scheduling, working with and supervising student employees to ensure adequate front desk coverage and the accurate dissemination of information
- Recording, activating, maintaining and sending credential or case management files
- Making logistical arrangements, arranging for food, space, technology and other details related to event planning
List of Typical Responsibilities For a Front Desk Manager Resume
1
Responsibilities For Assistant Front Desk Manager Resume
- Respond swiftly and effectively in any hotel emergency or safety situation
- Handles guest problems and complaints effectively, responds to GSS alerts and customer cares
- Demonstrated experience successfully organizing a large-scale event or campaign
- Strong focus on Loyalty & VIP arrivals to ensure expectations are met or exceeded
- Operates the firepanel and follows all evacuation procedures
- Promotes harmonious associate relations through effective supervisory practices
- Previous Hotel front desk experience required
- Hospitality related experience
- Two to four years supervisory, management or lead experience
2
Responsibilities For Franchised Front Desk Manager Resume
- Ensure effective departmental communication and information systems through logs, department meetings, and resort meetings
- Experience in Front Desk Operations
- Training and retraining of all associates
- Acting Front Office Manager in the absence of the Front Office Manager
- Coordinating and communicating pertinent information to all other departments to ensure the highest level of guest service
3
Responsibilities For Front Desk Manager Village Resume
- Maintaining Guest Services and Front Desk Goal
- Assist in recruiting, hiring, training, and coaching in accordance with company guidelines
- Handle the firm’s switchboard, including a satellite office location, during the early morning, evening and daytime weekend shifts
- Assist the Front Desk Manager with recruiting, managing, training and developing the Front Office team
- Responsible for hiring, training, promoting, and coaching front desk and activities staff
- Maximize rooms revenue through participating in yield management meetings and implementing/supporting agreed upon Revenue Management strategies and practices
- Overlook the daily room count, managing overbooking situations and balancing the system
- Provides training, including safety training, to front office staff as directed by Management and brand standards
- Assist front office manager in creating schedule and managing time and labor
4
Responsibilities For Front Desk Manager Assistant Resume
- Thorough understanding of Visual 1 operating system, and the ability to help assist any agent with the system
- To oversee the smooth running of the whole hotel by liaising with all departments
- To be fully involved in ongoing initiative training
- Report to building maintenance department requests for air conditioning adjustments, additional rest room supplies, etc
- Supervises day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Attend daily stand up meeting communicating to hotel leadership about any Front Desk updates
- Create the weekly rota and manage hosts holiday planning according to business needs
5
Responsibilities For Front Desk / Manager Assistant Resume
- Direct and train front desk staff and operators. Assist in new-hire and on-going training
- Interview and assist Director of Front Office in making hiring decisions
- Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
- Manage schedules and activities for front desk agents, night auditors, and wine shuttle drivers.; supervise workloads during shifts, adhering to labor budget
- Assists in coaching and providing feedback to associates
- Exhibit proficiency in establishing membership and retail sales goals, and interpreting progress and trends in sales reports
- Maintain community files, including but not limited to, seasonal files, financials, MEF's, operating reports, income statements, etc
- Oversee the setup and execution of Morning Beverage Service and Evening Social Hour as specified by the property management team
- Responsible for monitoring all cash drops and transactions on shifts
6
Responsibilities For Overnight Front Desk Manager Resume
- To take full responsibility for the guest Voice Program by handling replies and in particular guest Voice alerts
- Assess current-state business processes and suggest best-practice solutions through problem solving and resolution
- Acts as Manager on Duty as scheduled, displaying full awareness of current status of the Resort
- Intermediate knowledge of computer applications, including Outlook, Word, Excel, and PowerPoint, required
- Works closely with accounting and activities, group conventions and reservations to exceed guest expectations
7
Responsibilities For Fo-asst Front Desk Manager Resume
- Commends outstanding performance or takes disciplinary action when necessary
- Anticipates guest questions, and is knowledgeable all aspects of GTLC operations, Grand Teton National Park, and the surrounding area
- Thorough understanding of the Brand Standards for Vail Resorts, and ability to train employees on standards
- Assist with recognition planning and implementation
- Help maintain the training manuals and other information
8
Responsibilities For Assisant Front Desk Manager Resume
- Establish, foster and maintain a positive and fun work environment always keeping communication lines open
- Ensures that concierges are knowledgeable and able to answers questions regarding local stores, attractions and services
- Manage and monitor fiscal budget, operations and marketing strategies to produce both short- and long-term profitability
- Assists guests with reports of lost/stolen articles, following hotel policy
- Make courtesy calls to VIP's, repeat guests & long stay guests to ensure they are enjoying their stay
9
Responsibilities For Front Desk Manager on Duty-avery Street Resume
- Be present in the lobby area to assist guests and to be responsible for Lobby Hosting, also to be highly visible in guest contact areas
- Conduct department meetings and continually communicate a clear and consistent message regarding the Front Office goals to produce desired results
- Review staffing levels to ensure that guest service, operational needs and financial objectives are met
- Knowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront
- Oversee all aspects of vending in the residence halls
- Coordinate maintenance and housekeeping functions for the residence halls
- Help develop written materials for housing (contracts, handbook, brochures, staff manual, etc.)
10
Responsibilities For Front Desk Manager on Duty-the Loop Resume
- Create bulletin boards, updating dry erase boards, etc
- Update the Google Res Life (Master Events Calendar) and create the weekly housing e-mail
- Plan and facilitate team-building activities for desk attendants
- Responsible for the department Purchase Card Respond to requests in a timely manner with accurate venue details and pricing information
- Drive Colleague Engagement through active leadership, meaningful action planning, inspiration and influence
- Train Guest Relations Manager, Night Manager and Relief Night Manager and fulfill training role for Guest Services Agents in the absence of the trainer
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