Front Office Receptionist Resume Sample
Margarete Homenick
89969 Neal Plain,
Houston,
TX
+1 (555) 859 0389
Work Experience
Front Office Receptionist
07/2015
-
PRESENT
Philadelphia, PA
- Welcomes visitors by greeting them, answering or referring inquiries
- Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
- Welcome parents & visitors, maintains accurate visitor logs, respond to visitor & parent requests as appropriate
- Answer phones; redirect inquiries as appropriate & relay messages to staff in timely manner
- Process & fulfill staff supply, copy and other similar requests & tasks; this includes all purchasing
- Receive, distribute, and prepare incoming/outgoing mail & shipments
Front Office Receptionist
08/2010
-
05/2015
Los Angeles, CA
- Initial review of enrollment documents; follow-up calls as necessary
- Maintain office equipment; ensure that copier machines, fax, and postage meter are in working order
- Process late arrivals and follow-up with the families of absent students
- Oversee student attendance process & ensure it is reconciled & accurate each day
- Coordinate student health services; monitor student health & safety for any unusual/troubling trends; coordinate with site nursing staff to ensure that students receive appropriate care & immunizations
- Receive and post meals payments
- Update enrollment in APSCN and FSS
- Answer multi-lined phones
Education
Indiana Wesleyan University - Kokomo Campus
2005 - 2010
Bachelor's Degree in Computer
Professional Skills
- Excellent customer service skills required including previous experience working with customers via phone or in person
- Strong computer skills with experience and proficiency with medical systems
- Strong multi-tasking, planning, organization and execution skills
- Demonstrated knowledge of basic computer skills, including Microsoft Office
- Proven ability to effectively prioritize tasks and accomplish responsibilities to produce quality results in a fast-paced deadline driven environment
- Excellent telephone etiquette and keyboard skills
- Attention to detail and excellent customer service skills are required
How to write Front Office Receptionist Resume
Front Office Receptionist role is responsible for multitasking, basic, credit, training, security, immigration, insurance, travel, events, reporting.
To write great resume for front office receptionist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Office Receptionist Resume
The section contact information is important in your front office receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Office Receptionist Resume
The section work experience is an essential part of your front office receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front office receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front office receptionist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Office Receptionist resume experience can include:
- Native Japanese speaking skill could be of an advantage
- Skill in operating a computer and photocopy machine
- Active listening, excellent command of written and spoken English
- Greeting patients and visitors, in person or on the telephone; answering or referring inquiries
- Making appointments, collecting co-pays, and providing receipt of money
- Ensuring the waiting and reception areas are kept neat and clean; reporting on any damage
Education on a Front Office Receptionist Resume
Make sure to make education a priority on your front office receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front office receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Office Receptionist Resume
When listing skills on your front office receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front office receptionist skills:
- Skills in greeting patients and answering the telephone in a pleasant and helpful manner
- Impress the guests with your check-in and check-out skills,. Wow the guests by accommodating their special requests whenever possible
- Native Arabic language skills could be of an advantage
- Responding to inquiries, providing excellent customer service
- Answering telephone calls in a professional and effective manner
- Sense of urgency and capable of prioritizing
List of Typical Experience For a Front Office Receptionist Resume
1
Experience For Front Office Receptionist Resume
- Collecting patient copay, coinsurance, or deductible
- Weekly Reporting and Reconciliation
- Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
- Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Attend training courses, as necessary and required
- Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, A/Club, etc)
2
Experience For Front Office Receptionist Resume
- Respects the reservation commitments in full (basic vision or reservision ... depending on the country)
- Answer , record and process all guest calls , messages, requests , questions or concerns
- Upsell resort and facilities whenever possible
- Be familiar with room types, rates , daily events and promotions
- Ensure the guest's privacy is maintained at all times
3
Experience For Front Office Receptionist Resume
- 18 month commitment preferable
- At least 12 months in a similar role
- Provide general office support with a variety of clerical activities and related tasks
- Ensure office and break room supplies are replenished
- Maintain mail (distribute and coordinate shipments)
4
Experience For Front Office Receptionist Resume
- Liaise facility needs and supplies with management
- Maintain company email distribution lists
- Proficiency in Microsoft Office Suite (Excel and Word)
- Register patients and Schedule Appointments
- Verify patient financial information and explain patient benefits
- Tertiary Qualifications (desirable)
5
Experience For Front Office Receptionist Resume
- Exeprience
- Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departments
- Interact professionally with other employees, customers, and vendors
- Ensure that Front Office Management is kept informed of problems & opportunities
- Answer multiline phones
List of Typical Skills For a Front Office Receptionist Resume
1
Skills For Front Office Receptionist Resume
- Prior experience in an office environment
- Learn new skills and assist other task assigned by Superior
- Has 1 - 2 years of relevant experience in 5 Hotels or Resorts
- Experience in an International standard 4 or 5 star Hotel (desirable)
- Accounting support with purchase orders and invoicing
2
Skills For Front Office Receptionist Resume
- Processing check ins, check outs, guest requests and enquiries and room service orders
- Scheduling appointments for patients in accordance with established procedures
- Acting as a liaison with patients and providers in a compassionate and kind manner
- Assisting in the management of patient medical records
- Process and ship any outgoing mailings, while distributing and delivering all incoming mail
3
Skills For Front Office Receptionist Resume
- Ensure float is accurate at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
- Insurance and billing verification and calculating-co pays
- Communicate routine information regarding events, operations, policies & procedures to inquiring parties
- Maintain office security by following safety procedures and controlling access via the front desk
- Assist with planning and catering for events
- Answer all incoming phone calls
4
Skills For Front Office Receptionist Resume
- 28 holidays (including Bank holidays) which increases with length of service
- Uniform & Dry cleaning
- Complimentary on site parking
- Knowledge on Opera Operating System
- Process anesthesia paperwork for billing site
- Keep work area and waiting room area need and well managed
- Answer and route all incoming phone calls to the main front office line
- Assist the ticketing department with customer inquiries, ticket mailings, event support and customer service issues
- Work flexible rosters including weekends
5
Skills For Front Office Receptionist Resume
- Greet, meet and direct visitors and guests ensuring site safety protocol and procedures upon arrival
- Assist with scheduling meetings & video conferences
- Ensure meeting rooms are in order
- TakeCare Wellbeing Program
- Competitive pay and advancement opportunities
- Discounted Leisure Club membership
- Hotel Room Discounts with Marriott brands worldwide
- Discounts on Food and Beverages, as well as retail discounts in our gift shops, at Marriott hotels around the globe
6
Skills For Front Office Receptionist Resume
- Speak clearly and concisely
- English and Chinese proficiency are mandatory. Conversational Japanese is preferable but not essential
- Including Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401K Retirement Plan, Disability Insurance, Life Insurance, and an Employee Discount Program
- “It’s your world” –Your next role could be as a Front Office Shift Leader or Supervisor, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries
- Personal Development programmes for Receptionists, Shift Leaders and Managers
- Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts
7
Skills For Front Office Receptionist Resume
- Complimentary meals on duty and uniforms provided
- Education : Graduation in any discipline
- Familiar with general office business machines (e.g., fax, copiers, etc.)
- Process all medical records request
- Process all Lien request for attorney signatures
- Pull daily charts and prep for days in advance
8
Skills For Front Office Receptionist Resume
- File all charts and chart notes
- Communicate with other offices on patient packets and any items needed
- Communicate with other staff on needs for patients
- Work closely with providers and nurses with patient needed items
- Be able to communicate with supervisor when help is needed before work gets behind
- Other items as directed by Supervisor
- Responsible for insurance verifications with health insurance organizations
9
Skills For Front Office Receptionist Resume
- Multi-task and communicate well with individuals of all backgrounds
- Screen all calls, and take detailed messages when necessary
- Maintain a safe, organized & clean reception area on a daily basis
- Have direct contact with our fans through helping answer event related questions and process any ticket sales either through walk-in customers or over the phone
- Comfort to work in a fast paced and high energy environment
- The ability to respond quickly, calmly, and professionally to customer-related problems and emergencies
- Serve beverages from our extensive selection, along with food specially made by our chefs in the Executive Lounge
10
Skills For Front Office Receptionist Resume
- Use your sales techniques to sell rooms and breakfast and be the main contributor of company profitability
- Reads the logbook on a daily basis to ensure we are up to date to information of internal operation changes and guests issues, ensuring we are efficient in serving our guests
- Check ins , confirmation of reservations , room assignment and issuing /activating room keys
- Process all check outs including resolving any late and disputed charges
- Stays up to date on rooms rates, packages, discounts in relation to other departments
- Process all payment types such as room charges , cash , debit or credit
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