Fulfillment Coordinator Resume Sample
Cindy Howell
4817 Bosco Ramp,
Phoenix,
AZ
+1 (555) 584 1250
Work Experience
Senior Customer Fulfillment Coordinator
04/2018
-
PRESENT
Detroit, MI
- Establishes and maintains all relationships with external and internal conferences
- Orders trinket items, booth materials, etc. when necessary
- Collaborates with sales on tradeshows/conferences and coordinates each accordingly
- Secures conference and tradeshow appearances including speaking opportunities and exhibit opportunities, completes all paperwork and packages/ships all tradeshow materials
- Secure event sponsorship with partners and work with partners on event
- Attends one or more tradeshows per year, as deemed necessary
- For internal conference/training events work to secure location and event planning start to finish
- Influencing SLAs and Scorecard Building
Fulfillment Coordinator
01/2016
-
03/2018
Detroit, MI
- Quality of Product Control
- Health and Fulfillment Reporting
- Managing Customer Experience
- Experience in relevant environment or industry. Background in hands-on materials, inventory, fulfillment, logistics or production planning experience helpful
- Excellent communication skills, both written and verbal with the ability to effectively communicate to both vendors and associates at varied levels
- Excellent time management skills. Effective time management skills with the ability to multi-task across several projects running consecutively
- High attention to detail with the ability to apply an analytical approach to problem solving
- One (1) year general office experience or equivalent combination of education and experience
Marketing Fulfillment Coordinator
05/2011
-
11/2015
San Francisco, CA
- Strong PC, typing and data entry skills, using MS Office (Excel, Word and Outlook)
- Assist in the day to day management and coordination of the Outsource Supplier
- Monitor, document, and assist in reviewing ongoing Service Level Agreement (SLA) performance of the Outsource supplier. Helps to resolve any issues with the Supplier regarding SLAs. Attends Quarterly Business Review meetings with Supplier
- Review, verify and allocate monthly invoices for Fulfillment/Inventory/Distribution services, Digital Print production, etc. Meet with Marketing Budget coordinator to review allocations as needed
- Attend onsite visits with Outsource Supplier as needed throughout the year (i.e. Compliance Reviews, Business Reviews, Holiday Gift Project coordination, etc.)
- Monitor and coordinate fulfillment & distribution of Marketing Literature, Promotional Items, Trade Show Booth material, etc
- Responsible for coordinating Special Project requests with the Outsource Supplier, including clearly communicating any special requirements, timelines, cost allocation, etc
- Work with Internal Clients to coordinate small Marketing Mailings as well as bi-weekly Wholesaler Packet distribution
- Work with Internal Clients and Outsource Supplier to coordinate fulfillment of Trade Show requests
Education
Upper Iowa University - Madison Center
2006 - 2010
Bachelor's Degree in Management
Professional Skills
- Excellent interpersonal skills, proven leadership and executive decision-making skills
- Superior organizational skills to prioritize tasks
- Strong interpersonal, team skills and attention to detail
- Exceptional problem solving, critical thinking and customer service skills
- Established program planning, project management, and analytical skills
- Work experience using Disney systems such as My Disney Experience, Dreams, Concur and Travel Box
- Established record of successful customer relation skills
How to write Fulfillment Coordinator Resume
Fulfillment Coordinator role is responsible for events, government, retail, training, printing, purchasing, security, shipping, trading, architecture.
To write great resume for fulfillment coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fulfillment Coordinator Resume
The section contact information is important in your fulfillment coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fulfillment Coordinator Resume
The section work experience is an essential part of your fulfillment coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fulfillment coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fulfillment coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fulfillment Coordinator resume experience can include:
- Good analytical skills of standard data
- Engage and communicate effectively with stakeholders at all levels from Directors to operational teams
- 2+years’ experience in demand planning, inventory management, and seasonal buying in a wholesale environment
- Capacity to work in a fast-paced, dynamic environment, managing multiple tasks with varying priorities, deadlines and last minute changes
- A proven track record of motivating and managing a multi-cultural team
- Good team player and willing to be flexible
Education on a Fulfillment Coordinator Resume
Make sure to make education a priority on your fulfillment coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fulfillment coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fulfillment Coordinator Resume
When listing skills on your fulfillment coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fulfillment coordinator skills:
- Effectively operate with minimal work direction
- Fluent oral and written communication skills in both Japanese and English
- Communicate effectively with a diverse audience
- Work effectively both independently and in collaboration with others
- Effectively tracks customer ads and identifies optimization opportunities to help the campaign improve performance that exceed expectations when possible
- Experience performing or coordinating Fulfillment or comparable activities
List of Typical Experience For a Fulfillment Coordinator Resume
1
Experience For Digital Fulfillment Coordinator Resume
- Work with Outsource Supplier, Print Coordinator and Marketing Clients to identify items that fit POD or JIT requirements. Monitor POD/JIT item mix to help balance quality and efficiency for Invesco
- Work with Outsource Supplier to setup and review required reports to support both special client requests as well as daily Fulfillment/Inventory processes – Low Stock, Historical Usage, BOM, Kits, Campaign Analytics, etc
- Back up and assist the Inventory Control person on main issues, PO reconciliation, posting of returns, Consigned Stock Reporting, etc
- Maintain a working knowledge of the Supplier’s Order Entry and Inventory systems and all interfaces with Invesco applications (SFDC, Oracle, etc.)
- Write PO’s and communicate with supplier for Aladdin and Lion King concessions cups
2
Experience For Marketing Fulfillment Coordinator Resume
- Set up and maintain Item Masters for Trade Show items
- Monitor system interfaces between Outsource Supplier and Invesco as needed
- Executes a formal approach to understanding, defining, and supporting a broad spectrum of inter-business activities related to providing and consuming goods, knowledge, and services with a network of front and back office operations
- Moderate levels of analytical and critical thinking with the ability to identify and resolve process exceptions, complex problem solving, technology design, troubleshooting, repairing, and flexibility
- Work in a fast-paced environment with varying time constraints
- Fulfillment and Shipment Coordination
- Manage all inbound requests from the field for cart replacement, parts, new hire kits, supplies and office supplies for the Field Management teams
- Serve as first point of contact for all inbound/outbound shipping orders for Program Operations and Client Services as needed. Ensure use of proper forms and effectively communicate timelines needed to properly manage the selection and shipment of assets, materials, supplies and premiums to events
- Manage and monitor fulfillment and supply requests for both program launches and ongoing terminations. Manage all other fulfillment requests as needed from field operations
3
Experience For Customer Fulfillment Coordinator Resume
- Responsible to monitor inventory levels at either 3rd party facilities or company warehouse to ensure proper and cost- effective replenishment. Work to establish thresholds to create replenishment orders to avoid out of stock or delayed supply issues
- Work with Program Operations and Field Management to understand program needs, timelines and budget constraints/limits
- Resolve on-demand orders, exceptions, stop-shipments, expedited requests, and delivery methodology changes directly with warehouse, Fed Ex, and our fulfillment partners
- Support the monitoring of on-hand inventory at multiple warehouse locations, research and resolve inventory inconsistencies, and work closely with sourcing and operations planning as needed
- Ensure proper invoicing for services from 3rd part vendors related to kitting, fulfillment and shipping
- Help to resolve daily order issues, back order resolution, expediting requests, order modifications, order cancellations, etc
- Handle project oriented responsibilities and on-going process improvement initiatives
4
Experience For Valuations Fulfillment Coordinator Resume
- Record keeping and financial reconciliation
- Follow established company policy in the processing of all vendor invoices in a timely manner
- Review daily reporting to follow up on past due reports
- Communication and management of vendor relationships
- Work as a liaison with 3rd party vendors and warehouse to ensure correct communication flow
5
Experience For Global Products & Fulfillment Coordinator Resume
- Manage vendor relationships as needed to ensure they are providing services that meet our internal needs and allow for team to deliver against our internal service level agreements
- Communicate updates and process changes to the field via company newsletters or other communication vehicles as needed
- Respond to vendor inquiries via phone or email
- Subject matter expert for the order fulfillment process with the ability to assist other office personnel and vendors as necessary
- Occasional assistance with the Quality Assurance process of orders
- Conduct courier runs to hand-deliver communications
- Review, update, and maintain supplies, equipment, materials, property and services related to purchasing, while also reporting errors or discrepancies as needed
- Track inbound mail using electronic scanning device
- Enter Site commit dates for Large Pack Orders based on Lead Time
6
Experience For Cloudtech Fulfillment Coordinator Resume
- Maintain site commit dates for Large Pack Orders
- The design and implementation of process improvements as necessary in consultation with other teams
- Communicate with the retail group, in regards to order discrepancies
- Monitor and follow up of all e-mails in the appropriate folder
- Act as the main point of contact for digital fulfilment. Work with the distribution hubs, transport and cross functionally around the business to ensure our customer SLA’s are always met through defining and enhancing fulfilment processes
- Act as an ambassador for Retail Supply Chain around the business
7
Experience For Loan Fulfillment Coordinator Resume
- Proactively identify, own and manage supply chain risks, and work with internal stakeholders and 3PL to mitigate them
- Align digital and retail operations to streamline the fulfilment process and deliver an increased availability of inventory for customers
- Own and monitor business driven order cancellations with an omniscient view, to maintain control on the loss of sales
- Support the implementation and rollout strategy of the various Omnichannel propositions
- Be responsible for self-development
8
Experience For Dynamic Fulfillment Coordinator Resume
- Clear eye for detail, imagination and creative
- Work autonomously or as part of wider team
- High level of competence and ability in Microsoft Excel & Powerpoint
- Acts as focal point of contact and liaison for Japan Aviation Systems with various departments of the Japanese Ministry of Defense and Government Agencies, as well as other GE partners and customers in the Japanese Defense Industry. Understand and anticipate customer requirements, and propose value-added solutions
- Supports Japan Aviation Systems Sales/BD to create solid pipelines for future opportunities and ensure flawless ITO to OTR transition on existing businesses. Supports negotiation and problem resolution including quality, warranty, and contractual issues
9
Experience For Senior Customer Fulfillment Coordinator Resume
- Works closely with Japan Aviation MSO Leadership team to ensure the team is fulfilling financial, quality & compliance metrics. Provides timely and accurate PSI & CFOA estimates financial reports. Supports Aviation Japan MSO transformation to be a proactive solution provider
- Code and Processing of all Divisional Service Bills
- Drives Aviation Japan culture change
- Cycle count back up to Inventory control Service issue review and investigation
- Versatile and flexible to handle a variety of tasks
- Comfortable with the Microsoft Office suite
- When necessary, carry out investigation file procedures such as file construction, filebacks, file pulling and maintenance of diary systems. Distributes and purges files as necessary
- Print and mail outgoing correspondence from the claims system
- Release and print non-pay EOB’s, payment EOB’s and checks weekly
10
Experience For Fulfillment Coordinator Nmls Resume
- Set-up system to generate acknowledgement letter for each claim
- Assemble all parts of the administration kits for new and/or existing cases according to the state in which the case is located, and the specific demographics of the case in a timely and accurate manner
- Excellent communication and comprehension skills, both verbal and written
- Exceptional organization skills with attention to detail to deliver quality, timely work within tight deadlines
- Interface with My Disney Experience to link hotel reservations, theme park tickets, FastPasses and Magic Bands
- Interact and develop effective relationships with all levels of Cast and Guests (entry position to executive level)
- Prepare completed kits for mailing or express packaging ensuring correct labeling and documentation
- Passion for outstanding service to both Guests and internal partners using Disney standards of quality and the Journey Approach
- Regular contact with various divisions/departments (compliance, operations, other NorthStar subsidiaries, etc.) regarding marketing initiatives
List of Typical Skills For a Fulfillment Coordinator Resume
1
Skills For Digital Fulfillment Coordinator Resume
- Valid driver’s license and responsible driving history
- Consolidate reporting to provide one, concise report for clients and sales teams
- Fosters an environment of positive reinforcement to build strong relationships and an ongoing self improvement to the level of quality and service
- Establish & maintain strong lines of communication with Merchants and Drop Ship vendors to ensure efficient order processing and timely delivery
- Responsible for the analysis and distribution of Management Information Reporting to support strategy development and drive enhanced customer experience
- Experience in an administrative role in a manufacturing or distribution environment
- Operate office equipment including but not limited to fax machine, mail openers, postage machine, mail stuffer, scanner, photocopiers etc
2
Skills For Marketing Fulfillment Coordinator Resume
- College or equivalent industry experience are required
- Corporate office experience
- Experience in positions with direct reports
- Supply Chain and/or Logistics Experience
- Able to quickly adjust priorities and handle unexpected & time sensitive requests
- Fashion industry experience an advantage, but not essential
3
Skills For Customer Fulfillment Coordinator Resume
- Numerate and articulate, with an excellent eye for detail
- Direct experience with Google’s DoubleClick for Publishers, Google Analytics
- Able to accurately gather, summarize and compile data into effective reports and presentations as required
- Build effective, professional relationships with other CMG departments, customers, vendors, business partners, Cox corporate and other teams
- Makes the various aspects of business relationships both explicit and measurable. Validates and ensures timely payment with Vendors via internal partners
- Maintain effective communication with the team and vendors to ensure product quality, delivery and inventory control
- Coordinate stakeholders at all levels both horizontally and vertically to ensure optimal experience and quality assurance
- Ensure online customer experience is continually aligned globally
4
Skills For Valuations Fulfillment Coordinator Resume
- Experience of SAP WM and Business Objects (desirable)
- Able to work to tight deadlines and prioritise under pressure
- Review batch log to determine priority kits to be processed and determine specific materials needed for the kits
- Developing, measuring and reporting process performance against agreed service levels
- Handling repetitive facility related function such as invoice paying and metrics reporting to support the operation
- Respecting and maintaining the company’s rules for the security and health and safety of its staff
5
Skills For Global Products & Fulfillment Coordinator Resume
- Managing the resources for weekend staff rotas
- Ensuring the maximum accuracy and security of company’s electronic data
- Assisting in the development of systems and processes used within the Distribution area
- Provide operational support for Ecommerce during peak markdown periods including resource and strategy planning for peak trading
- Mail management (including running pieces through UPS or prints and affixing individual labels manually if sending USPS)
- Assist with troubleshooting efforts for any issues related to any and all technical issues relating to digital campaigns including tags, custom placements, etc
6
Skills For Cloudtech Fulfillment Coordinator Resume
- Work with Outsource Supplier, Print Coordinator and Trafficking teams to maintain in stock status on Literature and Promotional Items, Packaging, etc
- The planning, organization and management of audited stock checking with the Inventory Manager
- The management, motivation and organization of a growing team, ensuring they are trained to a standard that enables agreed service levels to be met
- Implementation, measuring and reporting of KPI data
- Coordinate outgoing mail, for all office departments including special monthly mailings & certified mail
7
Skills For Loan Fulfillment Coordinator Resume
- Scan and import incoming correspondence, medical records and other documents into the imaging system
- On-demand printing and shipping
- Expert use of complex printing and binding equipment
- Maintain printing and postage cost reporting
- Comprehensive knowledge of internet advertising systems desired
- Rogers’ Employee Discount (Wireless, Smart Home Monitoring, NHL Game Centre Live, Shomi, Next Issue, etc.)
8
Skills For Dynamic Fulfillment Coordinator Resume
- Career pathing & organic growth opportunities to build a career
- High proficiency working with computers and programs such as Microsoft Office, Mac, Excel, Word and PowerPoint
- Comfortable handling firm, daily deadlines
- Works with Operations leadership to set up custom targeting, new ad slots or products and execute sold sponsorship ad units
- Proactive in staying informed of CMG administrative policies, procedures, and initiatives
- Monitor usage reports to provide input on quantity needed to remain in stock, as well as highlight historical business cycles affecting usage
- Utilize order tracking systems to communicate the status of Direct Ship orders to Call Center teams weekly
- Recruitment of new vendors on an ongoing basis
9
Skills For Senior Customer Fulfillment Coordinator Resume
- Collect, sort and distribute incoming and interoffice mail
- Help to implement new ways of working and support the administration of the Omnichannel change management strategy
- Knowledge of ecommerce/digital strategic imperatives and emerging multi channel strategies
- Open, date stamp, sort, distribute, maintain weekly report and count of incoming mail
- Maintains filing and diary systems for claims files and investigation files
- Process assigned workflow queues daily including Mail Queue, Med Value queue, Corrections queue, or other queues as assigned
10
Skills For Fulfillment Coordinator Nmls Resume
- Apply Excel functions to list select and remove duplicates/ incomplete addresses from mailing lists
- Establish source coding when necessary
- Send constant Guest communications, by phone or email, and responsible for managing the team Outlook Mail Box
- Daily monitoring of Fulfillment helpdesk email box
- Assist with daily purchasing management for materials
- Assist Accounting with end of period closings
- Stand for long periods of time; bend, lift, and carry boxes
- Practical working experience in ad ordering / trafficking desired. College education in a business or technical related discipline required or equivalent work experience. Demonstrated ability to function in a technical role
- Willingness to learn new programs and order processes; willingness to grow/change with the digital world
List of Typical Responsibilities For a Fulfillment Coordinator Resume
1
Responsibilities For Digital Fulfillment Coordinator Resume
- Related retail experience
- An enjoyment for performing data entry and administrative tasks
- A preference for working within a structured environment
- Set up area with appropriate materials as required by the case
- Responsible for destruction of scanned documents once they are 30 days old
- Monitor supply inventories. Notify appropriate staff to ensure adequate levels of materials are available at all times
- Maintains a clean, orderly and neat work area in so that a professional office image/environment is sustained
- Manage retrieval system for completed creative pieces from shared drive
- Collation of envelopes, bags, folders, and other materials as needed
2
Responsibilities For Marketing Fulfillment Coordinator Resume
- Direct additional staff to support collation as needed
- Print logo and addresses on envelopes through a basic mail merge program
- Support travel logistics for projects by booking guest air, ground transportation, rental cars, and rooms, while providing communications including confirmations, manifest, and itineraries (as needed)
- Complete end to end invitation responsibilities within the Certain platform which includes; send invitations, create and update guest profiles, send Guest documentation, create reports, add flight information and asset needs, and monitor RSVP’s
- Responsible for assets: media checking in and out, distribution, reconciliation and returns
- Conduct amenity research, order, development and distribution
3
Responsibilities For Customer Fulfillment Coordinator Resume
- Select on site Hospitality Registration support
- Maintain positive attitude through all planning and executional phases of related work streams including effective problem solving and multiple last minute needs/requests
- Support additional team members with Contest, Partner, Disney Rep, Interview Scheduling and Fulfillment as needed
- Assist with daily monitoring, fulfillment, administration and support of OnDemand, Classroom Live and Virtual Classroom Live products
- Maintain product information and offerings throughout different databases
- Assist with daily product inventory management for materials
4
Responsibilities For Valuations Fulfillment Coordinator Resume
- Support operational relationships (account servicing) with third party fulfillment center(s), vendors and carriers. First point of contact for Fulfillment for internal and external customers. Escalate issues as needed to the Fulfillment Specialist and Fulfillment Manager
- Complete all fulfillment and order management tasks as assigned by Fulfillment Specialist and Fulfillment Manager to ensure processes are maintained to monitor and manage inventory
- Rogers Wealth Accumulation Plan (pension, RRSP's, employee share plan)
- Knowledge of Japanese Import/Export and customs regulation
- Retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping
- Experience in a customer service position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
5
Responsibilities For Global Products & Fulfillment Coordinator Resume
- The availability to work at least three days a week, and/or provide extended availability for peak times and vacation coverage
- Work experience providing administrative support to the fulfillment and delivery of projects that are major company initiatives while collaborating with an overall team
- Previous experience working within an Events team at Disney including but not limited to Conventions, Catering, Disney Event Group, Youth & Leisure, Disney Performing Arts, etc
- The ability to thrive in a strategic, consultative sales environment
- Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
- Able to read, write, and speak English at a high level
- Consistently represent company in a friendly and professional manner
6
Responsibilities For Cloudtech Fulfillment Coordinator Resume
- Communicate issues and important information to the appropriate person immediately
- Competent with the Microsoft software package
- Pro-active and able to show initiative/ideas to constantly improve the processes with the finance team and the company
- Handle multiple tasks/projects at once in a fast-paced, deadline-driven environment
- Work successfully with minimal supervision
7
Responsibilities For Loan Fulfillment Coordinator Resume
- Regular contact with sales team and Orion’s external marketing partner regarding campaign development, project deadlines, special projects or editing content
- Regular contact with external vendors to establish new relationships, establish guidelines and parameters, order marketing materials and ensure pieces meet Orion's expectations
- Occasional contact with partners, public relations company or clients at conferences regarding exchange of information
- Regular contact with external conference coordinators to plan our conference appearances
- Microsoft office with a focus on Excel and Word
8
Responsibilities For Dynamic Fulfillment Coordinator Resume
- Timely delivery of detailed campaign performance reports with strategic analysis, optimization recommendations
- Use available tools to provide optimum results to advertisers through optimization
- Actively participate in early sales stages with sales and support for new business targets to aid in identifying opportunities and assist in making recommendations for optimal results for client
- Provide support to aid in proposal planning or creation of insertion orders
- Utilizes proficiency in office technologies to support sales teams
- Runs daily, weekly, and monthly reports as needed to support sales team
9
Responsibilities For Senior Customer Fulfillment Coordinator Resume
- Confirm availability of inventory, provide avails/impression goals to sales and support as needed
- Back up other operations staff
- Research stale-dated checks
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