Global Program Director Resume Sample
Reba Mosciski
6496 Woodrow Court,
Boston,
MA
+1 (555) 904 6091
Work Experience
Global Program Director
10/2017
-
PRESENT
Houston, TX
- Manage Pega’s presence at a number of planned events in 2017
- International travel required (approximately 10-20%)
- Provides project management and leadership skills to global, cross-functional, cross-divisional teams in the successful delivery of early to late-phase complex, (i.e. multi-regions/indications and/or alliance partners) major development or life cycle management activities (including established/marketed products) to meet Takeda’s strategic objectives
- The Director, Global Program Management works closely with the Global Program Leader (GPL), as well as other Chief Medical Scientific Office (CMSO) and Commercial functions to ensure that the scientific and commercial strategies are incorporated into the asset strategy and integrated development plan
- Identifies and drives innovative process improvements with significant organizational impact and manages, as needed, non-project responsibilities, which can include processes and system optimizations
- Creating an easy, Amazon-like experience for ~20k+ associates across Mars (all regions / all segments)
- Improving controls over $10B in total spend (of which $1.5B is Maverick spend)
- Reducing the current 80k supply base and costs to manage across the globe
- Make it easy for associates to comply and manage risk for the business
Global Initiatives Program Director
12/2014
-
05/2017
Philadelphia, PA
- Further enable MGS to generate further efficiencies through automation, consistency, and sharing of best practices
- Provide global leadership to guide and coordinate the regional / global program resources accountable for sub-streams
- Works within the business to ensure that necessary resources are maintained and there is a sustainable functional expert/key user organization in place
- Manage Guided Buying program coordinator in the administration of activities related to the program
- Demonstrate a working understanding of Procurement Processes, Technology and IT architecture
- Indirect (services and Goods) procurement including links to finance (Pay)
- Facilitation & Communication
- Champion enterprise thinking when planning resources and budget
GPS Global Program Director
09/2008
-
08/2014
Detroit, MI
- Ensure delivery of development activities to forecast, timelines and at high quality
- As Program Manager, supervise the Global Program Project Manager (GPPM) for the assigned program The GPTD is an expert project management professional that regularly contributes to or occasionally leads GPM-driven or initiated organizational improvement initiatives
- Accountable for cross-functional advanced analytics programs end-to-end from idea creation to successful deployment
- Set-up project framework and teams according to program requirements (e.g. focus areas, seniority of team members, representation of line functions and subject matter experts, number of workstreams, workstream leaders, etc.)
- Cross-functional alignment and organizational project support with internal and external stakeholder management including presentations to leadership teams
- Delivery and implementation within budget and on-time
- Identify and source relevant internal and external data sources
Education
University of Phoenix - Southern California Campus
2003 - 2007
Bachelor's Degree in Business Management
Professional Skills
- Demonstrated excellent team and interpersonal skills
- Expert program planning and management skills with attention to detail including experience with project management methodology and tools (preferably AGILE)
- Savvy organizational understanding with strong influencing and negotiations skills with senior internal and external contacts
- Demonstrated leadership, influencing, communication and strategic project management skills. Communicates with energy and passion, to engage and inspire others
- Proven self-starter with experience in initiating and ensuring delivery of geographically and functionally diverse teams
- Facilitation skills for bridging between scientific and business, and for managing effective international and cross-divisional collaborations
- Proven experienced in working globally, cross functionally & across cultures
How to write Global Program Director Resume
Global Program Director role is responsible for interpersonal, planning, digital, research, leadership, design, training, integration, database, procurement.
To write great resume for global program director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Global Program Director Resume
The section contact information is important in your global program director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Global Program Director Resume
The section work experience is an essential part of your global program director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous global program director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular global program director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Global Program Director resume experience can include:
- Strong analytical/problem-solving skills, solid organizational skills and agility, and be a motivated self-starter
- Strong interpersonal and communication skills, including public presentation skills
- Strong project management skills while working within established business priorities and constraints
- Excellent writing and analytical skills, and ability to formulate well-targeted policy recommendations
- Good judgment, and experience with team-building and budgeting
- Previous leadership experience – leading, managing, motivating and monitoring the team and ensuring the team are working to agreed deadlines
Education on a Global Program Director Resume
Make sure to make education a priority on your global program director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your global program director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Global Program Director Resume
When listing skills on your global program director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical global program director skills:
- Well organized, focused on results, capable of managing multiple projects, excellent time management skills with respect to priorities and self-management
- Being able to network effectively, negotiate well and influence people
- Extensive experience in a project based environment, with significant experience of working in the Middle East
- A solid business background as well as excellent commercial understanding
- Experience with User Experience (UX) design and Design Thinking
- Proven experience as international program director or other similar position
List of Typical Experience For a Global Program Director Resume
1
Experience For Global Initiatives Program Director Resume
- Experience of working and designing solutions for complex operational and commercial challenges
- Demonstrated ability to positively influencing outcomes and key project decisions, and strategic problem-solving
- Adjust to multiple demands, shifting priorities and unexpected events while maintaining a positive work attitude
- Provide input, guidance and support to our effort to build more robust and effective program management processes at the manufacturing divisions
- Passion about our customers, our technology, our people and validation testing
- Experience with managing program finances
- User Experience Design, Data Science and development of advanced analytics solutions
2
Experience For Global Operational Innovations Digital Transformation Program Director Resume
- Understanding and passion for driving continuous improvements in the business
- Being a team leader supporting the global/regional/country teams proactively
- Understanding of channel sales and various partner segment fundamentals is a requirement
- Guide internal or external partners in designing, developing and/or running data science for advanced analytics programs
- Shape key requirements for advanced analytics user applications using consistent methodology (Design Thinking)
- Engage with Commercial and Operational experts on Global/Regional/Cluster level to explore new developments servicing the changes in customer demand
- Plan the program(s) from start to completion involving budgets, goals, deadlines, milestones and processes
- Assist the program leaders to establish communities across regions to ensure best practice sharing
- Assess program performance and aim to maximize performance exceeding QLP stated goals
3
Experience For GPS Global Program Director Resume
- Deliver annual revenue targets for customers’ solution portfolios by identifying cross-sell and upsell opportunities from the ZeroChaos product portfolio
- Construct, forecast, and manage existing and prospective account pipeline via Salesforce CRM
- Manage, interact, and build relationships with stakeholders at all levels at customer organizations, including senior HR and Procurement executives
- Leverage analytics for data-driven insights and decision making in the sales process
- Identify needs for improvement and/or expansion of existing service delivery technology, as well as the development of new technology solutions
- Provide tactical leadership, mentoring and performance management to all operations teams for this account (team spans three sites)
- Support a culture of continuous improvement helping team stay current on latest technology offerings and test approaches
4
Experience For Bank Global Ethics Program Director Resume
- Advanced knowledge of drug development process, regulatory and business requirements (including submissions), and basic science
- Exploratory analytics to identify trends, patterns or process drivers
- Oversee and challenge program budget/spending on a monthly basis, supporting activity prioritisation. Ensure projects with external consultants are well-managed, aligned with project objectives, and adhere to timelines and milestones
- Work with partners in other functions to identify and define key advanced analytics needs to scope data science requirements: need identification, hypothesis generation, data discovery and methodology proposal
- Shape key requirements for advanced analytics user applications using consistent methodology Design Thinking. Support definition and improvement of user experience design process methodology across advanced analytics projects
- Guide internal and external partners in designing, developing and running data science for advanced analytics programs. Review, test and validate advanced analytics proposals and output
- Expand internal data science knowledge base
- Account Management – Business design and goals are established and managed in alignment with the customer’s tactical and strategic goals. This includes identifying and responding to inefficiencies in the existing system as well as the ability to identify new opportunities and leading the team to capitalize on them
5
Experience For Associate Director, Global Program Management Resume
- Team Development and Leadership – the Group Program Director is responsible for hiring, developing and leading the team. They are responsible for ensuring team processes and roles are well defined as to leverage and grow team members concurrent with delivery of work product for our customer
- Coordinate and support the regional program management and divisional teams to clearly evaluate and understand customer and Magna Program Management needs
- Facilitate and mentor, in coordination with appropriate resources the implementation of best practices relevant to customer management among the divisions. This includes customer specific terminology, part approval processes, program management reporting and quotations, etc
- Work closely with Magna operations, sales and customers to resolve issues in the planning phases; specifically with the goal to identify global customer and/or Magna conflicts
- To support business pursuit efforts by providing strategic input and execution support in proposals and quotations made to the customer
6
Experience For Global Program Team Director Resume
- Backup and support the onsite teams to meet technical and operational expectations
- Support customer management needs assuring their requirements are followed to meet program cost and timing targets, and ensure cost adjustments are properly processed in conjunctions with the customer program development milestones
- Communicate program dynamics to Magna executive management, ensuring critical decision makers are aware of the project status, and understand the risks and opportunities where appropriate
- Build and maintain strong relationship with all key account contacts both with the client and internally within CWT Meetings & Events
- Track and monitors customer requests for advanced technologies
- Conduct regular ‘Gemba’ walks in the main executing branches to detect existing and potential process errors, determine corrective or preventive measures where indicated, and follow up to ensure processes have been improved and implemented
7
Experience For AD / Director Global Program Management Resume
- Support Global Head of Payments & Receivables in formulating business strategy for Payments & Receivables (P&R) globally
- Partner with Global & Regional Product & Function Heads in implementing the strategy to meet or exceed financial goals
- Become an ‘Operational Excellence’ ambassador and encourages operational staff to apply best practices
- Broaden Damco’s relationship map with the customer
- International Program: Ensure the integration of the program to address U.S. Bancorp’s full global operations. Ensure that
- Strategic ownership of account
- Coordinates all Regional Account Managers and activities
- Ownership of scheduled account reviews to include financial statements, strategy progress, opportunity assessments, etc
- Collaborates with Business Unit leaders and clients to develop and administer short and long term business plans and other key strategies for program development and maturity
8
Experience For Director, Global Capital Program Management Resume
- Excellent communication skills and with executive presence to quickly gain credibility and trust
- Extensive experience at driving change efforts in complex and global organizations
- Experience in driving high performance teams to meet deliverable timelines
- Sets priorities, monitors progress towards goals, and tracks key details. Reports progress as required
- Builds and maintains strategic supplier relationships as they relate to client’s business
- Point person for escalations
- Participates in client implementations and expansions to include gap analysis, resource management and acquisition, coordination of internal implementation team members, and timely program delivery
9
Experience For Global Operations Program Director Resume
- Leader of global council for client specific resources
- Financial accountability for profitability of account
- Liaise with internal team resources to coordinate the strategic planning, client management, consulting deliverables, and innovative analytical roles for client delivery
- Build a collaborative relationship with CWT’s transient program management team to share and leverage best practices and innovation
- Maintain and improve customer satisfaction levels (NPS)
- In partnership with initiative owners, provide content expertise, project management skills, and change management experience to accelerate various operational improvement initiatives focused on the deployment of digital tools or platforms
- Crystallize objectives and deliverables, ensuring highest potential for value delivery
10
Experience For TTS Global Program Director Resume
- Work across the BCG network to ensure sufficient support and resourcing for digital projects from inception through implementation
- Structure and execute or manage team members to execute analyses and business case development for key initiatives
- Work with line owners to define end-state processes and organizational models, as well as the path to achieve those end states
- Define milestones and link to value creation
- Manage specific implementation efforts to ensure projects remain on course and objectives are realized on-time and within budget parameters
- Manages and leads strategic operational aspects of large scale clinical trial projects / programs with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services
- Plans, analyzes and assesses client business potential and commercial proposals working in partnership with assigned Global Relationship Directors, and Business and Account executives and development teams, including assisting with the formulation of plans for growth, AOP and strategy of new service lines
List of Typical Skills For a Global Program Director Resume
1
Skills For Global Initiatives Program Director Resume
- Ensuring the program team contributes to knowledge management repository and improvements to Best Practices related to complex projects
- Contribute to the growth of ICAP by ensuring quality documentation is uploaded in the relevant repositories
- Business experience, including at least 5 years Outsourcing or/and telecommunications/IT experience for large global companies, working in an international environment and /or experience in general program management, service delivery management, business unit management
- Demonstrate the overall benefit of partnering with CWT
- Accountable for quality of the overall project plans, reflecting best innovative drug development practices
- Drives issue identification and resolution and leads risk assessment and contingency planning by the GPT
- Assures ongoing optimization of program timelines and resource requirements cross-functionally across all Development functions
2
Skills For Global Operational Innovations Digital Transformation Program Director Resume
- Assists the GPM function in driving a cross-franchise portfolio review as well as a Pharma portfolio review
- Identifies ways to accelerate the project execution where possible while maintaining high quality standards
- Ensure service delivery in line with contractual obligations
- Provide project management and implementation of actions, countries and business plan aligned to the global business travel agreements to pre-approved budgets as established for the identified client portfolio; monitor scope creep, contract renewal dates and financial triggers, while insuring that CWT receives cost recovery on all services
- Conduct regular assessment of each client’s travel program to assess the maturity of the client’s program and identify opportunities for improvement. Ensuring collaborative internal and external communications
3
Skills For GPS Global Program Director Resume
- Develop, aligned and execute a travel management business plan by client detailing objectives, strategies and measurable goals, and liaise with client and CWT to produce consolidated client financials
- Drive consistency and optimization of global travel program. Work as part of a bigger client team
- Lead the project planning efforts of the Global Product Team (GPT), organize joint Project Teams in the case of Alliance projects, or other cross-functional teams in defining and implementing the asset strategy and operational plan.
- In partnership with the GPH, enables and drives development of the program strategy, translates the strategy into a realistic project plan and assures consistency of both the strategy and the detailed plan with the target product profile
- Accountable for the cross functional alignment of the global project plans by facilitating internal and external stakeholders and assuring consistency of individual functional plans
- Provides clear and targeted messaging to teams, translating corporate priorities into clear and meaningful team goals
- Participates as needed at functional sub-team meetings to represent the overall project
4
Skills For Bank Global Ethics Program Director Resume
- Leads ad-hoc cross-functional sub-teams and task forces to address and resolve issues
- Aligns and ensures cohesiveness of strategies for programs that cross Units (or for compounds which have multiple GPTs)
- Drives process for design, approval and execution of the strategy for the development and commercialization of ethical drugs, with the objective to optimize value, time, resources and risks
- Leads generation and update of the target product profiles and Integrated Program Strategy (IPS) in context of the overall Novartis portfolio
- Supports the GPH in the preparation of strategic documents and ensures that the operational plans are tightly coupled to the overall strategy
5
Skills For Associate Director, Global Program Management Resume
- Drives and manages the creation of project strategies and prepare presentations to management. Drives and manages the creation of project strategies and presents these strategies to key stakeholders and decision-makers
- Provides direction and obtains buy-in of all team members to integrated asset strategy
- Partners with the Global Program Leader (GPL) to lead and manage the global, cross-functional, cross-divisional GPT through the project plan execution and hold to the highest standards for operational excellence in drug development and life cycle management
- Drives team deliverables for project completion for assigned products in all phases of development, pre and post launch
- Proactively identify potential issues or obstacles and achieves resolution or plans contingencies and follow issues through to resolution ensuring that all GPT issues arrive at a singular conclusion or recommendation
- Partners with the GPL to provide financial oversight for global, cross-divisional budgets in early to late-phase drug development and/or life cycle management projects (including on-market/established products). Includes consolidation, vetting and prioritization of GPT spending risks and opportunities
- Partners with GPL to lead GPT or joint Program Team (for partnered Alliance programs) to develop and maintain the asset strategy and integrated development plan in conjuction with TAU and commercial strategy, lifecycle management requirements, and evidence generation/publication needs
- Drives clarity with GPT and other relevant stakeholders to communicate asset strategic imperatives to ensure appropriate prioritization
- Proactively identifies resource requirements necessary to progress asset development in alignment with TAU or enterprise business objectives
6
Skills For Global Program Team Director Resume
- Provides direction and mentors junior colleagues to work strategically and drive results; identifies opportunities for junior PMs to demonstrate their abilities; uses effective coaching techniques to refocus energy and address barriers to success; leads by example
- Leads one or more cross-functional advanced analytics programs sponsored by members of the Development Committee Novartis (DCN) and with significant impact on the organization
- Planning / Organizing / Priority setting
- Field marketing/marketing programs experience
- Good understanding of Cloud Computing, Microsoft is a prerequisite
- Analytical minded with good knowledge of data analysis, reporting and budgeting
7
Skills For AD / Director Global Program Management Resume
- Experience managing travel industry accounts
- Experience in leading teams in a matrix environment
- Strong understanding of technology and capabilities development
- Strong understanding of project/program management techniques and methods
- Demonstrated successful global clinical program management across phases l-IV
- Substantial experience in organization, implementation, and delivery of global clinical programs
- Standing Alone / Conflict Management
- Working knowledge of core service line and strategic level overview of all
8
Skills For Director, Global Capital Program Management Resume
- Able to adapt to working hours of different Time zones
- Thorough understanding of all aspects of clinical drug development, proven experience in strategic planning, proven ability to understand and critically assess the global clinical development plans, protocol design, resources needs, global budgets and timelines for programs (in one or several countries)
- Demonstrated ability to think strategically and assist in the development of program strategies
- Strong analytical skills, including previous experience with forecasting and analyzing benchmarking research results. Ability to analyze complex activities and information to arrive at logical conclusions
- Demonstrated ability to understand and execute clinical development strategies. Ability to anticipate and solve problems
- Significant experience in progressive strategic management in the service industry
9
Skills For Global Operations Program Director Resume
- Work experience in global program management or equivalent
- Experience in program design/management, development, deployment and leadership/management
- Frequent bending, reaching, lifting, pushing and pulling up to 40 pounds
- Work independently with appropriate consultation as needed
- Some nights and weekends required for position
- Work with and present to senior management
- Coordinates all Regional Program Managers and activities
- Good understanding of the Procure to Pay processes for indirect goods & services, including understanding of the enabling elements of data, sourcing, and cash management
10
Skills For TTS Global Program Director Resume
- Demonstrated ability to lead a global team, including with external suppliers / partners
- Solid appreciation for Mars culture, principles, strategies and controls
- 5 – 10 years Go-to-Market experience in a high volume Go to Market environment
- Fluent written and spoken English; proficiency in other (European) languages preferable
- Willingness to travel, understands global requirements of such a role
- Partner with P&R Management team to drive consistency across Products & Capabilities, Operational Processes and Support Model
- Communication:Develop and lead awareness, outreach and communication of U.S. Bancorp’s ethical principles and core values to its diverse, global workforce. Research best practices for communication to reinforce tone from the top and support U.S. Bank’s culture of ethics
- Program Assessment: Monitor and assess effectiveness of the company’s ethics program and reporting processes; recommend and implement methods to improve program effectiveness. Support Chief Ethics Officer in administration of risk assessments and responses to internal audits
List of Typical Responsibilities For a Global Program Director Resume
1
Responsibilities For Global Initiatives Program Director Resume
- Provides senior level consultation and support both within the business and to the client to continually provide service improvements and expand service line offerings
- Anticipates, understands, and responds to the needs of clients within our organizational success parameters by acting as the “Voice of the Customer” catalyst in the organization
- Recommends appropriate placement of work for assigned clients at various sites making the appropriate technology, region or capacity decision in the best interest of the clients study
- Impeccable client relationship skills and experience working with high touch clients
- Proven track record of driving customer success and exceeding business goals
2
Responsibilities For Global Operational Innovations Digital Transformation Program Director Resume
- Identifying the key areas of influencing behavior and provide necessary report and
- Loves seeing solutions come to life and mentoring others throughout the innovation process
- Adapt easily to evolving business environments and bring organization to fluid situations
- Air Goal Monitoring (limited based on reporting tools available)
- Co-manage overall Guided Buying program budget of $15m USD (C@MTT incremental transformation resources)
3
Responsibilities For GPS Global Program Director Resume
- Support management team in building the blueprint for Keystone Phase 2 and beyond to scale the capability on every $ spend in Mars
- Travel Sourcing & Optimization Strategy
- Program Optimization KPI Reporting
- Travel Management KPI Reporting
- Ensures the executive sponsor is informed of all customer relationship issues, needs and developments
- Leads client business review process, QBR’s, Quality reviews, meetings and workshops with overall collation assessment monitoring of actions, business performance metrics and targets
- Conducts risk review of project plan and critical path deliverables on a reoccurring basis and establishes shared risk mitigation plans
- Works with Global Project Leader to define project milestones and deliverables, to monitor and report on critical path
- Manages and facilitates client problem and solution escalation process serving as a liaison with Global Project Leadership to ensure effective solution/resolution
4
Responsibilities For Bank Global Ethics Program Director Resume
- Communicates with clients and other stakeholders to gain support for improvement initiatives and actively solicits suggestions for improvement
- Motivate a diverse global team through vision
- Quick learner who can work can work independently as well as in a cross-functional teams
- Willingness to “roll up sleeves” and work at all levels of the organization
- To develop a rolling annual schedule of proposed work and outputs that complements and is mutually reinforcing with the existing research, analysis, advocacy and communication plans of Crisis Group’s other regional programs
- To support Crisis Group’s fundraising and outreach efforts through meetings and other means aimed at generating interest and support for the organisation, in close coordination with Crisis Group’s Development and Communication teams
- Professional experience in journalism, NGO, international organisation or government including senior experience of U.S. government
5
Responsibilities For Associate Director, Global Program Management Resume
- Post-graduate qualification in international relations, political science, law, journalism, or sociology; or equivalent through experience
- Identify opportunities for new value creation including pricing discipline, billing enhancements for Payments & Receivables
- Strong knowledge of U.S. public policy processes and dynamics, and extensive contacts with U.S. executive and legislative branches, as well as with non-governmental organisation representatives, the media, and local and international civil-society organisations working on U.S. foreign, defence and security policy
- Experience of public policy development and analysis in the field of conflict
- Build business cases (Revenue & Expenses) to support the investments. Formulate the “Go to Market” plan for new Products & Capabilities
- Facilitate the growth of the underlying business drivers – Lead Payments & Receivables Revenue & Expense Initiatives, including analyzing the P&L across regions & cross functions. Identify opportunities to grow Revenue and optimize expenses
- Analyse current and future trends and needs and accurately assesses competitive strengths and vulnerabilities. Work closely with Global & Regional Payments & Receivables Product Management in product positioning
- Support Global Head of Payments & Receivables and work in partnership with the leadership team to refine and execute on the business strategy for Payments & Receivables (P&R) globally
- Lead the global, cross-functional program / project team to deliver the Guided Buying (Indirects) S2P solution, leveraging program/project management framework and software development Lifecycle methodologies (e.g. Agile, Waterfall etc.)
6
Responsibilities For Global Program Team Director Resume
- Leads Program Gate Reviews (as per Mars IS ITOM methodology) coordinating monthly Program Committee meetings as well as quarterly Program Board Reviews, ensuring necessary pre-work, documentation and deliverables in place
- Responsible for the overall project management, coordination, execution, control and completion of identified deliverables associated with Source-to-Pay transformation
- Work closely with all stakeholders C@MTT / MCS / MFS / MIS as well as core project team, to ensure alignment to timelines, costs, and track mutual dependencies
- Responsible for managing the end-to-end Program as well as work streams / projects under the program to meet the required business objectives in a rapidly changing environment
- Responsible for project scope changes to prevent scope clutter, ensure program delivers the capabilities and business outcomes on time and on budget
7
Responsibilities For AD / Director Global Program Management Resume
- Develop the key qualitative and quantitative metrics to track compliance and delivery of benefits for both suppliers and Mars
- Document and built the program management repository to enable global rollout of Keystone Phase 1a, 1b and 1c
- Management Fee Budget and Transaction fee structure
- Issuance of monthly and quarterly BTO Financial Statements
- Global Business Reviews with AXP
- Traveler compliance against policy and against demand driver at a point of sale,
8
Responsibilities For Director, Global Capital Program Management Resume
- Responsible for the coordination of the delivery and overall success of the Microsoft QLP Program
- Main stakeholder and formal influencer of the business outcome / target realization of the QLP Program
- Establish program structure which ensures task / timeline / status reporting, project staffing, along with control and governance for managing issues, risks, and scope
- Monitor performance and determine the need for improvements (Globally, Regionally, Locally)
- Monitor and ensure program operations and activities adhere to legal guidelines and internal policies
9
Responsibilities For Global Operations Program Director Resume
- Keep senior management (both Tech Data and Microsoft) informed with detailed and accurate reports or presentations
- Be aware of the broader perspective within Tech Data and how this affects the program
- Participate in the development of the annual strategic business plan and budget; monitor progress against business objectives throughout the year
- Consult strategically to customers as an Expert Advisor vs. an order taker: deliver best practice workflows and solutions for global workforce management success
- Develop long-term client relationships through a consultative and empathic approach; be the trusted Expert Advisor
10
Responsibilities For TTS Global Program Director Resume
- Manage complex sales processes, RFIs, RFPs and multiple
- Analyze operational and financial performance indicators and monitor service level trends to ensure service delivery meets/exceeds agreed levels
- Evaluate industry/business trends for potential impact on the organization; identify key business opportunities and potential threats to the organization
- Collaborate weekly with Marketing and other internal ZeroChaos departments to develop materials for customer events, leverage contacts/relationships at trade shows, and brainstorm on other ways to take market share away from our competitors
- Strong understanding of staffing industry and demonstrated knowledge/capabilities in the areas of financial analysis, human resources/administration, workforce management, legal and ethical practices, marketing/business development
- Proven leadership skills, ability to understand financial analytics, prioritize multiple tasks, and drive projects to completion
- Demonstrated success in service delivery and operations management
- Innate passion to continuously learn and apply the nuances of the business and client culture
- Lead with integrity and respect, deliver results, champion change, foster collaboration and teamwork, engage and inspire
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