Guest Room Attendant Resume Sample
Vaughn Flatley
163 Adalberto Heights,
Boston,
MA
+1 (555) 743 0997
Work Experience
Guest Room Attendant
12/2015
-
PRESENT
Chicago, IL
- Anticipate and address guest’s service needs
- Push and/or pull equipment weighing up to 100 lbs
- Enjoy working in a fast pace environment while having an impeccable eye for detail
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Walk, bend, stand, stretch and push, pull or lift items up to 50 pounds
- Work in a team and be a self starter
- Cleans guest rooms by replacing linens, making bed(s), following property’s green initiatives for bed linens and terry, vacuuming, emptying trash, and wiping down or dusting all surfaces. Performs deep cleaning details as assigned
- Has a set number of rooms to clean during a shift. Removes dirty towels and sheets and replaces them with clean ones from the Linen Closet. Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure. Makes bed. Vacuums carpet and cleans marble and tile areas. Removes Rooms service trays, dishes and carts to service landings
Guest Room Attendant Seasonal
01/2010
-
06/2015
Los Angeles, CA
- Comply with Four Seasons’ Work Rules and Standards of Conduct
- Be able to work in a standing position for long periods of time up to 8 hours a day
- Satisfactorily communicate in English
- Exert physical effort consistent with cleaning assigned rooms as per the hotel standards
- Grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs
- Promote team spirit and works collaboratively to achieve team goals
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Deliver the highest level of cleanliness in guest rooms and public areas
Education
Argosy University - Twin Cities Campus
2005 - 2010
Master's Degree in Management
Professional Skills
- At least 3 months related experience, in Housekeeping, or exposure to the hospitality industry and training from the Culinary Training Center
- At least 3 months of related experience in housekeeping, or exposure to the hospitality industry and training from the Culinary Training Center
- At least 3 months of related experience in Hotel housekeeping, or completed Housekeeping training from the Culinary Academy of Las Vegas
- Six (6) months previous experience working in a similar resort setting or hospitality industry
- Previous Housekeeping experience in a fast paced Hotel operation
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and all colleagues)
- Has experienced in similar field for a year or two
How to write Guest Room Attendant Resume
Guest Room Attendant role is responsible for basic, general, government, insurance, reporting, payroll, security, training, health, gaming.
To write great resume for guest room attendant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Guest Room Attendant Resume
The section contact information is important in your guest room attendant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Guest Room Attendant Resume
The section work experience is an essential part of your guest room attendant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous guest room attendant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular guest room attendant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Guest Room Attendant resume experience can include:
- Follows procedures for issuance and return of room keys, prioritizing of rooms, recordkeeping, and status updates
- Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
- Previous housekeeping experience as a room attendant considered an asset
- Has 1 -2 years of relevant experience in 5 star hotels/resorts
- 6 MONTH EXPERIENCE CLEANING ROOMS OR CORPORATE OFFICE SPACE
- Operate and maneuver powered mobile carts
Education on a Guest Room Attendant Resume
Make sure to make education a priority on your guest room attendant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your guest room attendant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Guest Room Attendant Resume
When listing skills on your guest room attendant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical guest room attendant skills:
- No prior experience required. Previous housekeeping experience within a similar size hotel highly desired
- Checking that all appliances are present in the room and in good working order and reporting any item defects to senior management
- 3-6 months Housekeeping experience in a similar position
- Three (3) months of general cleaning experience
- Experience as Housekeeping Supervisor
- Get along well with others, demonstrate flexibility and patience, and work as a member of a team
List of Typical Experience For a Guest Room Attendant Resume
1
Experience For Guest Room Attendant Resort Resume
- Previous cleaning experience considered an asset
- 6 months experience in this or related field
- Vacuuming and sweeping carpets and floors
- Checking that all appliances are present in the room and in working order
- Checking for damaged and stained terry
- Removing used guest amenities and trash
- Be responsible for signing out, securing, and returning of hotel passkeys for each day worked as well as room keys found in checked-out rooms
- Be self-sufficient in using a computer and knowing Microsoft programs
- Execute room cleaning following hotel standards as well as manager’s or supervisor’s instructions
2
Experience For Guest Room Attendant Seasonal Resume
- Has a set number of rooms to clean during a shift
- Work a variety of shifts including weekends and holidays
- Respond promptly to guest requests such as special cleaning times; deliver extra towels
- Check all lamps and fixtures for burned-out bulbs and check TVs and radios to ensure proper working condition. Report any needed maintenance to supervisor
- Check all plumbing fixtures to ensure normal leak-free operation
- Arrange guest room furnishings and supplies according to exact departmental specifications
- Move, lift, carry, push, pull, and place objects weighing up to 20 kilograms without assistance
3
Experience For Casual Guest Room Attendant Resume
- Hazards: Exposure to cleaning chemicals
- Interact with guests to promote a positive image of the property
- Deliver additional supplies such as towels and toiletries to the room
- Dispose of garbage and recyclables from the rooms
- Replenish supplies such as towels, facial tissue, toilet paper, hair products, hand soap, coffee and other complimentary items
- Ensure all corridors, storage closets and public areas in the section are cleaned to the Hotel standard
4
Experience For Guest Room Attendant Resume
- Complete daily assignment sheets and document any mechanical problems from the guestrooms
- Possess physical stamina and be able to manage time well
- Cleans bathroom (which include: removing soiled terry and replenishing with clean terry, cleans tub, walls, floor, toilet, vanity, mirror, fixtures, removes trash, and replenish supplies)
- Cleans living area (which include: dusting furniture, removing trash, cleaning doors and spots on walls, cleaning mirrors, replenishing supplies, and vacuuming the room
- Cleans living area (which include: dusting furniture, removing trash, cleaning doors and spots on walls, cleaning mirrors, replenishing supplies and vacuuming the room
- Ensure the security of guest rooms and their contents
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
5
Experience For Guest Room Attendant Resort Resume
- Checks that TVs, radios, lights and AC/Heating are working
- Dusts and polishes furniture, scrubs floors, walls and windows
- Push and pull vacuum throughout entire room, Shampoo carpets as directed and empty trash
- Replenish and restock amenities, linens, and supplies in guest rooms as required
- Reports damages to Team Leader or Manager
- Fill out pertinent information on maid sheet (which include: room status (P.M.) and linen usage for each room (see attached)
- Inputs room status of all rooms in telephone system upon completion
6
Experience For Guest Room Attendant Seasonal Resume
- Makes notes as to which rooms were general cleaned each day and which room’s bedspreads were changed
- Signs in/out with floor supervisor and accepts master keys
- Ensures all Lost & Found items are placed in a bag and articles turned over to supervisor as soon as possible
- Knowledge and use of basic reading, writing and arithmetic skills to make notes of room repairs, write down room information (status and linen count), inputting room status into hotel phone system, notes of rooms receiving general cleaning and bedspreads being changed, PM room checks, signing in/out master keys
- Dusting, brushing, polishing and vacuuming furniture
- Changing linen and making beds., following the hotel’s environmental program
7
Experience For Casual Guest Room Attendant Resume
- Mopping and cleaning floors
- Changing terry linen, following the hotel’s environmental program
- Dusting and cleaning room decorations, microwaves, refrigerators and structure surfaces (i.e., window sills, vents)
- Checking for damaged and stained linen
- Cleaning showers, tubs, sinks and bathroom items
8
Experience For Guest Room Attendant Resume
- Insure the staff is meeting brand standards on cleanliness on a daily basis
- Ensures all Lost & Found items are placed in a bag and articles turned over to supervisor as soon as possible
- Complies with Four Seasons’ Work Rules and Standards of Conduct
- Able to open and close the house based on occupancy levels
- A person who enjoys to clean and see space clean
- Stand and walk more than 90 % of the work shift
- Removes dirty towels and sheets and replaces them with clean ones from the Linen Closet. Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure
- Makes bed. Vacuums carpet and cleans marble and tile areas
- Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens. Complies with Four Seasons’ Work Rules and Standards of Conduct as set forth in the Employee Handbook
9
Experience For Guest Room Attendant Resort Resume
- Recording room status on work assignment sheets
- Detail oriented with the ability to multi-task is important
- Physically fit and able to work on your feet for an 8 hour shift
- Clean guest rooms. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
- Completes special cleaning projects
- Be able to clean 17 guest rooms in an 8 hour work day, up to hotel standards
- Attend department meetings as required by management
10
Experience For Guest Room Attendant Seasonal Resume
- Clean guest rooms, change linens, clean bathrooms, vacuum, and clean public space within the hotel
- Follow all safety and sanitation policies and procedures
- Professional demeanor – service oriented
- Report all floor/carpet care, maintenance/repair needs in a timely manner
- Sweep, mop around and wipe down ice machines on all floors and report any maintenance issues
- Stock all linen closets, supplies, with proper inventory
List of Typical Skills For a Guest Room Attendant Resume
1
Skills For Guest Room Attendant Resort Resume
- Demonstrate ability to multi-task, manage time and work well under pressure
- Clean the hotel guest rooms and assigned areas to ensure a positive guest experience
- Dusting and polishing furniture, cleaning bathrooms and ensuring that all guest supplies are fully stocked and replenished
- Cleaning of facilities following standard operating procedures
- Communicating problems and needs to Housekeeping Supervisor
- Changing of bed linens and towels
- Vacuuming floors both in guest bedrooms and corridors
- Maintaining the highest level of guest privacy and security as per the company standard
2
Skills For Guest Room Attendant Seasonal Resume
- Responding promptly to any other requests from guests or other departments
- Clean assigned guestrooms, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming and the removal of garbage
- Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming and dusting
- O Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting
- Prepared beds (which include: changing soiled linen and replenishing clean linen, changing items as needed - bedspread, bedpad, and bedskirt)
- Prepared beds (which include: changing soiled linen and replenishing clean linen, changing items as needed - bedspread, bed pad, and bed skirt)
- Prepared beds (which include: changing soiled linen and replenishing clean linen, changing items as needed - bedspread, bedpan, and bed skirt)
- Adhere to proper safety procedures, such as wearing gloves and/or masks when dealing with hazardous materials
3
Skills For Casual Guest Room Attendant Resume
- Exercise care in the use of cleaning supplies, methods, and equipment, while following all safety guidelines
- Maneuver and maintain control of Housekeeping cart weighing up to 300 lbs
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters and floor surfaces or guestroom by using cloths, mops, sponges, brushes and/or cleaning agents
- Clean assigned number of guest rooms according to company and departmental standards including but not limited to
- Clean facilities following standard operating procedures
- Responsible for loading and transporting cart to and from work station for use throughout the shift
- Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
- Follows policies and procedures in preparing for and performing turndown service
4
Skills For Guest Room Attendant Resume
- Able to scrub and scour surfaces, extend arms over head to perform cleaning tasks, and work in confined spaces
- The ability to assume possession of hotel pass keys during a shift and keep them secure
- The ability to properly use all cleaning supplies and equipment
- Able to bend and stretch 95% of the working day
- Cross-training in proper floor care techniques and guestroom turndown standards
- Work shift work, including weekends and holidays
- Ability and willingness to work a varied schedule, including weekends, and holidays
- Use correct cleaning chemicals for designated surfaces, in accordance with OSHA regulations, and in adherence to established guidelines/procedures
5
Skills For Guest Room Attendant Resort Resume
- Clearly and pleasantly communicate both verbally and in writing in English with management and co-workers, both in person and by telephone/radio
- Use all cleaning equipment and chemicals
- Replenish amenities, linens and supplies in guestroom and bathroom following established standards
- Ability and willingness to work a varied schedule which includes working on nights, weekends, and holidays
- Full availability required including holidays, nights, and on weekends
6
Skills For Guest Room Attendant Seasonal Resume
- Spot clean after incidents that occur while the guest is occupying the room
- Follow all policies and safe work procedures and ensures compliance with licensing laws, health and safety and other statutory regulations
- Follow directions of Housekeeping Supervisor and Leader and QA
- Communicate problems and needs to Housekeeping Supervisor
- Position requires decision making ability, initiative and sense of urgency
- Perform cleaning tasks with proficiency, attention to detail, and in a timely manner
- Responsible for taking physical room checks (P.M.)
- Responsible for keeping maid carts clean and neat on a daily basis
7
Skills For Casual Guest Room Attendant Resume
- Report engineering issues via synergy by phone system to hotel standards
- Thorough knowledge of proper cleaning methods for various surfaces
- Use proper chemicals when cleaning as described by department’s procedures
- Performs a visual inspection before leaving any areas
- Call in ready rooms to the Housekeeping Department, enter room status through the phone system
8
Skills For Guest Room Attendant Resume
- Knowledge of proper chemical handling required
- Knowledge of cleaning techniques, requirements and use of equipment required
- Complete training of Blood borne Pathogens procedures
- Follow directions of Housekeeping Supervisor/Crew Leader/QA
- Possess working knowledge of applicable sanitation standards
- Potential exposure to fumes or airborne particles or other chemicals
9
Skills For Guest Room Attendant Resort Resume
- The removal of dirty items
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
- Occasionally lifting/carrying up to 20lbs
- Occasionally pushing, and pulling up to 30 lbs
- Frequently using wrist motion, dexterity, and grip strength to 30 lbs. force
- Ensure the hotel’s established standards of cleanliness are met
- 20 hours over 3 days
- 35 hours over 5 days
- The Guest Room Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The Room Attendant services guest rooms and guest housekeeping requests and is responsible for their overall comfort level
10
Skills For Guest Room Attendant Seasonal Resume
- The ability to clean, dust, sanitize and supply (including amenities) all guest rooms (including bathrooms) assigned daily, according to procedures
- Replace sheets and pillow cases daily and use hospitality corners including a pocket fold on all beds
- Drape or fold guests' clothing, pair guests' shoes and neatly arrange guests' toiletries on cloth
- Report all maintenance issues to Housekeeping Status Board
- Possess sensational customer service philosophy
- Complimentary nights at FS Hotels worldwide
- The benefits offered by Four Seasons Hotel Abu Dhabi include
- Remove all trash from guest rooms, empty wastebaskets, strip/remove and properly dispose of all soiled linen from guest rooms
List of Typical Responsibilities For a Guest Room Attendant Resume
1
Responsibilities For Guest Room Attendant Resort Resume
- Check all lamps and fixtures for burned-out bulbs and check TV’s and clock radios to ensure proper working condition
- Replaces all amenities and linens according to hotel standards
- Cleans hotel rooms, hallways, linen rooms, employee and storage areas in the hotel towers, as directed
- Picks up used linen and drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry attendants and other related responsibilities
- Ability and willingness bend, stretch, reach, and push up to 25 lbs
- Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms
2
Responsibilities For Guest Room Attendant Seasonal Resume
- Able to release rooms as guest ready
- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally
- Able to read MSDS , CHIP labels
- Able to use proper personal protection equipment when needed
- Able to communicate with hotel guests and team members both verbally and written
- Able to understand directions given by management
3
Responsibilities For Casual Guest Room Attendant Resume
- As a housekeeping room attendant it is the ambassador’s responsibility to ensure we always give our guests unique and fabulous options to make the most of their time and their trip to make their stay unique
- Sustained and proven experience in a similar (quality, five-star, lifestyle), high volume environment
- Position on a temporary basis
- Restock and replace used items within the guest room
- Ability and willingness to stand for 8+ hours at a time
- Ability and willingness to bend, stretch, reach and push up to 20 lbs
- Clean bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp rags, and proper chemical usage. Places clean bath mats on tubs and/or shower doors, and clean towels on towel racks
- Replenish all amenities such as ashtrays, soaps, and tissues, as needed
- Report unusual room conditions or rooms in need of repair. Reports status of rooms clean/unclean, vacant/occupied via the in-room phone system
4
Responsibilities For Guest Room Attendant Resume
- Contain and cleans hazardous materials covered under the bio-hazard/Code Blue specifications
- Report emergencies needed maintenance and safety hazards in assigned areas to supervisors
- Lift/carry up to 30 lbs. at a time
- Ability and willingness to bend, stretch, reach, and push up to 20 lbs
- Keeps the floor closets organized, stocked and neat at all times
- Hand in any articles left in a guest room to a supervisor or return it to the dispatchers office
- Able to push a cart of approx. 25 pounds
5
Responsibilities For Guest Room Attendant Resort Resume
- Can work past 5pm if necessary
- Responsible for the cleanliness of the hallways
- LONGEVITY IN PREVIOUS POSITIONS
- Ability and willingness bend, stretch, reach, and push up to 50 lbs
- Dust all furniture, pictures, drawers, window ledges and shelves of guestroom
- Remove trash from guestroom
- Works two to three shifts per week. Weekend availability is a requirement of the positoin
6
Responsibilities For Guest Room Attendant Seasonal Resume
- Maintain a 16 room assignment board in an 8 hour shift
- Work independantly with minimal supervision
- Comply with all safety & OSHA protocols in the workplace
- Ability and willingness to stand for at least 8 hours at a time
- Cleans and supplies guestrooms with linen, towels, and guest amenities
- Keeps cart and linen closets clean and organized at all times
- Reports irregularities such hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
7
Responsibilities For Casual Guest Room Attendant Resume
- Notifies Supervisors of discrepancies such as vacant rooms, etc
- Turns in lost and found items as per hotel standards
- Removes Room Service trays from rooms and places in on floor by room entrance
- T Removes Room Service trays from rooms and places in on floor by room entrance
- Immediately report any broken door locks or safety hazards to management for immediate attention through synergy
- Cleans spots on walls, clean windows and edges outside guest room
8
Responsibilities For Guest Room Attendant Resume
- Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary, and chemical bottles properly labeled
- Thorough knowledge of proper carpet and upholstery care policies and procedures
- Maintains assigned closets and employee areas in accordance with established policies and procedures
- Maintains inspection scores above 95% monthly
- Clean assigned guest rooms within prescribed time, including the following: toilets; floors; mirrors and glass; bathtubs and showers; sinks; furniture and counter tops; vacuum carpeting; removed soiled linen and trash; replenish room supplies
- Remove Room Service dishes from guest rooms for prompt pick-up
9
Responsibilities For Guest Room Attendant Resort Resume
- To clean and stock guest rooms to ensure Crescent’s high standards of cleanliness. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
- Work performed indoors, in climate controlled environment
- Equipment: Maid cart, chemicals, vacuum, duster, pen/pencil, paper
- The ability to read and understand the work report/room assignment sheet
- The ability to pick up and ensure the bucket/caddy is adequately and properly stocked
10
Responsibilities For Guest Room Attendant Seasonal Resume
- The ability to make a bed and vacuum the floors in a guest room
- The ability to handle a "Do Not Disturb" room and any call backs
- The ability to keep corridors clean, neat and free of litter in all assigned areas
- The ability to retrieve and then maintain the linen closet in a clean, neat and orderly fashion
- The ability to restock armoires of all supplies and equipment at the end of a shift
- The ability to remove, when necessary, room service dishes to the service area
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