Handler Resume Sample
Nina Wuckert
3100 Dakota Heights,
New York,
NY
+1 (555) 311 1267
Work Experience
Multinational Senior Case Handler
09/2015
-
PRESENT
New York, NY
- Previous experience in Show Handler I role
- Previous experience in Logistics
- Working knowledge of purchase order systems
- Valid forklift certification within last 2 years; 5+ years of experience driving a forklift
- Work in a manner to ensure associate’s safety as well as the safety of fellow associates
- Ensure adherence to all Fulfillment Center (FC) work rules, as well as HR and Loss Prevention policies and procedures
- Ensure that all equipment, necessary to perform job responsibilities, is in proper working order at the start of and throughout all job assignments
- Perform other tasks as directed by FC leadership
- Lead highly sensitive, complex, and confidential high-tech investigations into information security incidents
Complaints Handler
07/2010
-
06/2015
Houston, TX
- Coordinate with incident response stakeholders such as legal, PR, customer support
- Accurately and consistently record incident data in case management tool
- Conduct a rigorous post-mortem process
- Leverage forensic tools as part of incident management functions
- Coordinate the analysis process of forensics investigations
- Recommend implementation of counter-measures or mitigating controls
- Maintain an understanding of the current vulnerabilities, response, and mitigation strategies
- Pick’s up Finish Goods from manufacturing areas and delivers to warehouse for storage or staged for delivery
- Follow all quality work instructions (QWIs) as defined in NNI’s ISO system
Junior Complaint Handler
01/2006
-
04/2010
San Francisco, CA
- Explain complex security issues to audiences with varying levels of technical aptitude
- Be a sound decision maker and rationalize between difficult choices considering technical merits against possible risks
- Coordinate and synchronize response actions through multiple personnel and organizations
- Partner with stakeholder teams to draft and finalize customer communications
- Design and create robust processes that are both repeatable and scalable
- Manage multiple high-priority incidents
- Draft senior management and executive communications related to incidents
Education
Fairleigh Dickinson University - Metropolitan Campus
2002 - 2006
School's Degree in Communication
Professional Skills
- Excellent written and oral communication skills (including telephone, Word, Excel, PowerPoint skills)
- Strong level of computer literacy and have proficient keyboard skills as both are essential skills for this role
- Be able to demonstrate excellent one to one communication skills to clients by telephone and in writing
- Strong customer service/experience skills
- Professional communication and strong organisational and prioritisation skills
- Demonstrates strong interpersonal skills that foster a positive environment
- Proven track record of excellent customer service skills
How to write Handler Resume
Handler role is responsible for basic, interpersonal, computer, customer, english, insurance, inventory, software, modeling, marketing.
To write great resume for handler job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Handler Resume
The section contact information is important in your handler resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Handler Resume
The section work experience is an essential part of your handler resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous handler responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular handler position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Handler resume experience can include:
- Excellent organisational and time management skills with the ability to prioritise workloads and plan ahead
- Effective and concise writing skills, with particular attention to detail
- Professional Skills & Attributes - Openness to change, Team Working, Effective communication, Detail Oriented, AIG’s Values
- Effective time management skills resulting in an ability to deal with your client caseload
- Develop good problem solving skills
- Strong team work, problem solving and organizational skills
Education on a Handler Resume
Make sure to make education a priority on your handler resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your handler experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Handler Resume
When listing skills on your handler resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical handler skills:
- Communicate effectively in English both in oral and written form, interpersonal skills to deal effectively with all business contacts
- Communication skills in order to interact effectively with couriers and customers
- Able to evidence effective verbal and written communication skills
- Demonstrates appropriate questioning skills to understand the issue the customer is raising
- Have strong IT skills, including MS Excel
- Strong analytical skills with an understanding of the business needs in the organisation
List of Typical Experience For a Handler Resume
1
Experience For Complaints Handler Resume
- Strong level of computer literacy and have proficient keyboard skills as these are both essential skills for this role
- Excellent communication and mathematical reasoning skills
- Able to demonstrate PC / Basic Internet Skills
- Able to demonstrate customer service and communication skills
- Excellent one to one communication skills to clients by telephone and in writing
- Technical Experience: Specific industry or position skills: None
- Demonstrates through previous work experience the ability and willingness to cross train in other areas of the branch
2
Experience For Freight Handler Resume
- Numeracy and the ability to effectively use Microsoft Office
- Language Skills: Relies on written and verbal and verbal communication
- Attention to detail, basic math skills, ability to check and maintain stock inventory
- Verbal ability to communicate effectively
- Being a strong team player, with wider appreciation of the objectives set out for the department to ensure a world-class service is provided to our clients
- Picks-up and meters all outgoing mail using the most cost effective means to process outgoing mail and/or packages
- Solid understanding of FCA complaint handling requirements
3
Experience For Case Handler Resume
- Operate all equipment associated with the loading process for trucks and/or rail: including scales, drags and conveyors
- Good track record in resolving customer expressions of dissatisfaction, balancing customer and company needs
- Ensure all resources have their next coil staged prior to the existing one running out
- Good knowledge and understanding of the company’s in-house claims system carat and a working knowledge of all other systems to use as part of the role
- Prioritize tasks and deliverables ensuring solutions are achieved timely with high quality outcomes
- Desirable Requirement: Experienced in working a K-9 in a bomb stricken environment
4
Experience For Complaint Handler Resume
- Ensure the University’s daily solid waste management servicing is accomplished,
- Previous case handling experience necessary
- Experience working in high pressured incidents
- Qualified to GCSE Level and have experience of working in a customer service role
- Experience of working within a customer and/or quality/complaint focused role/organisation
- Confident, clear in their abilities and with a proven track record of achieving results
- Receives and inspects incoming materials to verify quantity and condition of goods
5
Experience For Call Handler Resume
- Operates computer systems, hand and power tools and material handling equipment to include fork trucks, light duty and rack body trucks
- Maintain and build good working relationships with our internal and external customers
- Complete training as required by Exela and customer prior to their due date
- Maintain a good understanding of products and services
- Experience of working complaints in a regulated environment
- Experience in resolving difficult situations
6
Experience For Product Handler Resume
- Strong focus on delivering positive customer service outcomes
- A comprehensive knowledge and experience of banking, sales and service processes and product knowledge
- 2 – 4 years’ experience in a laboratory setting
- In lieu of diploma, two years of related work experience providing customer service in a professional office environment
- Mailroom and sorting experience
- Have experience of managing complex customer complaints preferably within financial services
- Have experience in a customer facing role
7
Experience For Project Handler Resume
- Have versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- 4 – 6 years’ related experience assisting in laboratory activities, preferably in the health care field
- To act as a primary point of contact for clients and establish effective relationships with both clients and insurers offering client centric claims solutions
- Experience operating a sit down forklift is required
- To promote and enhance the image of G4S at all times encouraging excellent relations with customers and medical colleagues
- Takes ownership in improving Call Centre performance, supports projects to improve protocols and organizational priorities
- Responsible for making sure equipment has been cleaned, sanitized and released prior to start up
- Operates mail equipment to fulfill mailing requests
- Operate lift truck and other material handling equipment
8
Experience For Cylinder Handler Resume
- Able to operate and cylinder filling station and analytical equipment
- Maintain an effective working relationship with
- Proven track record of meeting customer needs within a service industry environment, preferably Insurance or Financial Services
- Picks-up and prepares all outgoing priority mail in a timely manner
- Call handling experience
- Extensive call handling experience
9
Experience For Stock Handler Resume
- Experience in complaints/case handling ideally from a financial services/pensions background
- Draft legal documents and obtaining evidence to support the client’s claim
- Maintain effective communication with customers, co‐workers, and other team members
- Operates within the cylinder preparation department in accordance with standard work procedures and SOPs
- Provides excellent customer service consistent with the company’s core service standards and brand attributes
10
Experience For Ingredient Handler Resume
- Strong ethic and professional demeanor
- Use of battery operated pallet jack and powered industrial lift truck
- Operate within a team environment to enhance overall recovery
- Meets the demands of a fast-paced environment by using good judgment
- Proactively engage business partners to facilitate and drive customer centric solutions to ensure a timely, high quality and positive customer experience
List of Typical Skills For a Handler Resume
1
Skills For Complaints Handler Resume
- Strong planning & co-ordination skills
- Legible writing and good communication skills
- Build effective working relationships with clients and Account Managers/Executives to resolve issues and communicate outcomes effectively
- Good letter writing and communication skills
- Strong Technical Knowledge and skills across all products
- Manage timelines and deliverables; solid attention to detail and organization skills
- Excellent computer skills, knowledge of MS Office and Lab related software
2
Skills For Freight Handler Resume
- Have excellent communication skills and articulate - verbally and written
- Good verbal communication skills
- Excellent organisational skills with the ability to meet tight deadlines at short notice
- Good IT and software skills, with Excel
- Good organisational skills and a team player
- Customer focused with strong relationship management and account handling skills
- Excellent listening skills and ability to build rapport with customers
- Good project management skills are highly desired
- Strong verbal and written communication skills, attention to detail
3
Skills For Case Handler Resume
- The ability to work independently or in a team, with good project management skills
- Fluent English and good communications skills
- Letter writing skills; we need to follow up complaints and provide outcomes in writing
- Demonstrated training/leadership ability along with a demonstrated ability to self-start and work with minimal supervision
- Articulate complex decisions clearly and effectively using appropriate language
- Good experience in complaints/ case handling ideally from a financial services / pensions background
- Articulate complex decisions clearly and effectively to internal stakeholders and customers using appropriate language
- Mathematical Skills:Ability to add, subtract, multiply and divide in all units or measure, using whole numbers, common fractions and decimals
- Mathematical Skills:Ability to add, subtract, multiple and divide in all units or measure, using whole numbers, common fractions and decimals
4
Skills For Complaint Handler Resume
- Proven experience in claim handling or customer contact
- Prior forklift operations experience
- Typing and or data entry skills required
- Appropriate balance of people & technical skills
- Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraints
- Problem solving skills with the ability to translate problems and find resolutions
- Proven customer service and relationship management experience
- Desired skills to be obtained
5
Skills For Call Handler Resume
- Ensure all conversations are recorded, files are maintained effectively and all Insurer correspondence is processed
- Experience in warehousing, package engineering; experience in automotive industry is an advantage
- Experience in receiving and transportation of goods
- Prior experience driving a forklift is an asset
- Forklift driving skills would be an asset
- Have confident IT skills, adaptable to learning new systems
- · Have confident IT skills, adaptable to learning new systems
6
Skills For Product Handler Resume
- Handle customer objections effectively through to resolution and make a final decision on the merits of the complaint
- Possess professional and friendly communication skills both written and verbal
- · Possess professional and friendly communication skills both written and verbal
- Demonstrated experience processing wastes and associated handling activities
- Develop a wide network of contacts across the business in order to effectively handle complaints relating to those areas
- Strong experience as a case handler
- Demonstrated ability to identify and manage priorities and handle multiple projects
- Work under pressure and deadlines Ability to communication effectively
- PC skills: Ms Office
7
Skills For Project Handler Resume
- Support to ascertain if a valid “Technical Goodwill” claim can be made
- Work effectively and systematically to meet tight deadlines
- Learn WCM and AM skills to build sustainable performance in future
- To effectively manage the resources within the rota of HCP and FME staff to ensure maximum efficiency and coverage
- Working closely with and supporting other team members using areas of key expertise and experience to best effect
- Delivering an exceptional customer experience through the customers’ journey through the complaint
- Ensuring a professional service is provided to each and every customer, where the customer’s experience is at the heart of each complaint
- Putting forward service, progress and product improvement ideas to the management team, to continuously improve the customer experience
8
Skills For Cylinder Handler Resume
- Working experience in Customer Service, Quality Focus, or any related area
- Provide training, coaching and mentoring to less experienced colleagues on Multinational servicing
- Experience of developing and reviewing Person Centred Support Plans, including Risk Assessments and Risk Management Plans
- Operates all packaging operations including making necessary process adjustments in each area
- Comfortable in prioritising your own work, maintaining a flexible and positive approach to change
- A good understanding of complaint handling regulations
- Experience developing and delivering MI to senior management
- Sound track record of driving positive behaviours through providing effective feedback
9
Skills For Stock Handler Resume
- Process complaints at the earliest opportunity, addressing true root cause and implementing effective corrective action in order to prevent re-occurrence
- High level of detail in relation to producing or reviewing written / numerical information and effective task completion
- Verify and categorise information and demonstrates sound thinking in using that information to formulate a response
- Process incoming receiving goods receipts
- Previous warehouse or material handling experience
- Has knowledge of/experience in a complaint handling role
10
Skills For Ingredient Handler Resume
- A good understanding of MI requirements, production/management and Root Cause Analysis
- Experience of handling written complaints
- Proven track record of delivering customer focussed outcomes in a regulatory environment
- Experience of handling Commercial or Business to Business complaints in a regulated environment
- Experience of working in confidential environment
- Experience of managing Multinational Programs
List of Typical Responsibilities For a Handler Resume
1
Responsibilities For Complaints Handler Resume
- Assess medical evidence and evidence in support of financial losses in order advise the client in relation to the value of their claim
- Planning and prioritizing of tasks, using own initiative
- Good understanding of mechanical constructions and ability to understand mechanical drawings
- Experience of managing Multinational Programmes
- Identify and manage priorities when handling multiple projects
- Operate fuel handling equipment
- Works in a biohazard environment, practicing good safety habits
- Have experience working in a fast-paced customer service or sales enviornment
- Operates computer systems as needed to complete tasks including DeltaV, MES, and Movex
2
Responsibilities For Freight Handler Resume
- A full driving licence, valid to drive in the UK with access to their own transport
- Circulation, transportation and dock operations experience helpful
- Labor work experience
- Have and maintain a valid driver’s license, and meet the company’s Driver Certification policy
- Experience in a Warehouse environment ideal, but not required
3
Responsibilities For Case Handler Resume
- Approximately 3-5 years of experience in a similar position
- Good communication etiquette
- Relevant work experience required
- Process MRO good receipts
- Have/maintain a valid driver’s license, and meet the company’s Driver Certification policy
- Transportation of Dangerous Goods (TDG) and Workplace Hazardous Materials Information Systems (WHMIS) trained
- Operate a forklift and truck
- Proven ability to follow oral and written instructions, and perform basic arithmetic calculations
4
Responsibilities For Complaint Handler Resume
- Good knowledge of aftersales administration systems
- Related work experience with International Certifications desired
- Organize and prioritize time and work
- Operate forklift and be certified under the driver guidelines of Cummins NPower
- Demonstrated knowledge of elementary mathematical computations such as addition and subtraction and basic mechanical knowledge
- Previous experience in a production or print/mail facility
5
Responsibilities For Call Handler Resume
- IPrompt and Respond experience
- Issue claims forms when required to gather the necessary evidence and guidance notes
- Operate fork lift truck
- Good quality output as per established norm
- Data Enter Priority Accounts
6
Responsibilities For Product Handler Resume
- Experience in working in a warehouse
- Two years of chemical operation experience
- Operate a forklift and truck required
- Operates copy machine to fulfill copy requests
- Be good problem solvers
- Related experience within a plant or distribution environment
- Solid knowledge of business processes, products, benefits, and compliance
- Experience in complaints management is desirable
7
Responsibilities For Project Handler Resume
- To build, maintain and enhance the team’s competence to improve delivery of the customer experience and to ensure we treat customers fairly
- To promote the provision of a first-class experience for customers and to share knowledge and expertise with other team members
- To challenge the activities inside and outside the team to improve the customer experience
- Consolidate racks, and move and stage totes/skids for re-use
- The ability to defuse conflict and build good relationships with customers
- Handle follow up enquiries and administration in an effective and efficient manner
8
Responsibilities For Cylinder Handler Resume
- Able to deal with multiple tasks and prioritise
- Deliver superior levels of customer service and experience
- Operate computer programs needed to load finished products. Hand write tickets computer network is unavailable
- Strong Customer Service BackgroundPeople who applied for this job also applied for
- Strong customer service background.People who applied for this job also applied for
- Mechanical or Industrial related experience
- To ensure that their expectations are managed throughout the process and their outcome is a positive experience
9
Responsibilities For Stock Handler Resume
- To be an excellent communicator and build sound relationships between all the parties involved throughout the process
- Proven ability to successfully mentor others within the business
- Proven ability to negotiate successful alternative outcomes
- Bending, stretching, standing, kneeling, twisting and climbing. Quality/Improvement
- Planning, recommending and advocating The Hartford’s position on damages and liability
- Billing, lettering and communicating regularly with UL customers (phone, email, face to face)
- Running and managing reporting on case journey
10
Responsibilities For Ingredient Handler Resume
- Keeping abreast of Complaint Handling (DISP) Rules and Treating Customers Fairly (TCF) principles
- Acknowledging, investigating and responding to complaints in a personal, responsible and straightforward way within the agreed service standards
- Keeping claimants and other stakeholders updated on the progress of complaints setting and managing their expectations
- Contributing to team meeting and discussion, proactively seeking to improve internal processes and knowledge
- Moving cylinders using hand truck or other material handling equipment
- Making sure our customers are treated fairly by providing fair outcomes and giving consideration to stress and inconvenience
- Identifying any emerging trends and escalating when necessary
- Maintaining current and developing strategic solutions for consuming real-time market and transactional data
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