Incident Handler Resume Sample
Rodrigo Gerlach
85270 Elroy Dale,
Boston,
MA
+1 (555) 608 2314
Work Experience
Cybersecurity Incident Handler, Senior
05/2017
-
PRESENT
Philadelphia, PA
- Cyber Security Consulting
- Undertake oversight to verify the appropriateness of business control monitoring activity
- Review, analyze, and document current baseline technologies and research target security architectures
- Work a rotational schedule (Different Shifts available depending on need)
- Work a rotational schedule (Mid/Weekend shift)
- Respond professionally to client requests regarding Cybersecurity threats and best practices
- Experience with systems administration, network engineering, and security engineering
Incident Handler
09/2014
-
11/2016
Phoenix, AZ
- Investigate suspicious emails submitted to the Security Operations Center reported by Allstate employees
- Investigate emails delayed by messaging security and other detective platforms
- Understand and identify targeted emails such as whaling, smshing, and spear-phishing
- Extract attachments for examination and classification
- Assist with the creation of phishing indicators from threat intel and other sources
- Research email phishing campaigns and work to identify incoming campaigns
- Assist incident handling team with tasks as requested
Incident Handler With Top Secret Clearance
01/2010
-
08/2014
Detroit, MI
- Support DoD Cyber security operations by coordinating defensive Cyberspace operations during critical and high-tempo operations in accordance with established policies and best practices
- Provide guidance to tier one and regional Cyber responders for the proper handling of Cyber security incidents
- Open tickets for incidents and subsequently track the incident handling life cycle across regional Cyber defense teams
- Work with the requirements manager and coordinate the flow of information between regional team and partners, including United States Cyber Command to ensure incidents are properly tracked, escalated, and reported
- Provide timely updates to senior leaders and provide recommendations to leaders and Cyber responders, as required
- Carries out a variety of security controls protecting access to computers and data
- Maintains firewalls and intrusion detection systems
- Conducts regular audits to ensure systems are being operated securely
- Researches, evaluates, tests, communicates and implements new security software or devices
Education
University of North Carolina at Asheville
2005 - 2009
Bachelor's Degree in Engineering
Professional Skills
- Possession of excellent analytical, critical thinking, logic, and solution orientation skills, including strict attention to detail
- Possession of excellent critical thinking, logic, and solution orientation skills
- Possession of excellent analytical, critical thinking, logic, and solution orientation skills
- Possession of excellent analytical, critical thinking, logic, and solution–orientation skills
- Possession of excellent analytical, critical thinking, logic, and solution-orientation skills
- Intermediary report writing skills
- Customer service skills training
How to write Incident Handler Resume
Incident Handler role is responsible for government, software, printing, security, reporting, design, research, digital, modeling, travel.
To write great resume for incident handler job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Incident Handler Resume
The section contact information is important in your incident handler resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Incident Handler Resume
The section work experience is an essential part of your incident handler resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous incident handler responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular incident handler position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Incident Handler resume experience can include:
- Balance and prioritize work - Good communication and interpersonal skills
- Possession of excellent critical thinking skills, including learning and adapting quickly
- Knowledge of incident response and handling methodologies and the NCCIC National Cyber Incident Scoring System to be able to prioritize triaging of incidents
- Experience with receiving and analyzing network alerts from various sources within the enterprise and determining the possible causes of such alerts
- Experience of supporting Windows operating systems including Windows 2000/XP/7
- Knowledge of how to use the NCCIC National Cyber Incident Scoring System to prioritize incident triage, including general attack stages
Education on an Incident Handler Resume
Make sure to make education a priority on your incident handler resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your incident handler experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Incident Handler Resume
When listing skills on your incident handler resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical incident handler skills:
- Demonstrated experience with DODI 8500.01, Cybersecurity , (2014), DODI 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT),
- Experience with escalating events, reporting procedures, and supporting network investigations
- Experience with enterprise-class messaging platforms and enterprise messaging security platforms
- Experience with event escalation, reporting procedures, and supporting network investigations
- Incident Handling/Incident Response Experience
- Case management and ticketing experience
List of Typical Experience For an Incident Handler Resume
1
Experience For Cyber Incident Handler Resume
- Experience of supporting a range of PC based applications including MS Office 2003 and 2010
- Experience of supporting email packages including Lotus Notes/MS Outlook
- Experience of using a Call Management System for the recording of incidents and requests
- Experience of providing telephone support in a busy Helpdesk environment
- Experience of working in a customer focused organisation
- Recording an incident capturing essential information on the software or hardware which is at fault, recording an IP address and unique PC identification tag
- Setting up and maintaining bridge calls with stakeholders
2
Experience For Incident Handler With Top Secret Clearance Resume
- Phishing link analysis
- To use the Call Management software as a tool to guide the correct logging of an incident, using call scripts where applicable
- Perform digital forensics in the course of identifying possible threats on Information Systems, Computing devices or Network appliances
- Use analysis tools and develop testing procedures
- Analyze data from various sources and draw conclusions regarding past and future cyber incidents
- To confirm the details of the caller, including name, username, computer name, location and telephone number
3
Experience For Cybersecurity Incident Handler Resume
- To record the issue the caller is reporting with a full description within ITSM tool
- CNDSP Certification: GCIH, CSIH, CEH or GCFA
- Active Secret US security clearance or higher
- Work independently as well as cooperatively in a team-oriented environment
- Successfully interact with other IT professionals and end-users
- Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers
- Elevates security events for further investigation and provides input for security incident reports
- Moderate knowledge of computer operations and hacker techniques and exploits
4
Experience For Incident Handler Cnd Service Provider Analyst Resume
- Demonstrated experience with establishing security controls to protect information systems and application of open- and closed-source resources consistent within the industry
- Cybersecurity experience in DoD or comparable US Government security
- CompTIA Cybersecurity Analyst (CSA)
- Global Information Assurance Certification (GIAC) Security Essentials (GSEC)
- Monitor and analyze logs and alerts from a variety of different technologies, including IDS/IPS, firewall, proxies, and antivirus across multiple platforms
- Providing support to operational teams on the information security threat landscape
5
Experience For Cybersecurity Incident Handler, Senior Resume
- Coordinate and respond to events on all monitored networks and the systems on those networks
- Cybersecurity analysis, incident response, or a related field
- Cisco Certified Network Professional-Security (CCNP-Security)
- Certified Information Systems Security Professional (CISSP) (or Associate)
- Certified Computer Security Incident Handler (CSIH)
- GIAC Certified Forensic Analyst (GCFA)
6
Experience For Cfsc-nam Sirt Incident Handler Resume
- GIAC Certified Incident Analyst (GCIA)
- Security+ CE and CEH are Mandatory
- Volume events in accordance with established policies and best practices. Guide tier one and regional Cyber responders on the proper handling of Cybersecurity incidents. Coordinate the efforts of regional Cyber defense teams and provide timely updates to senior leaders. Provide recommendations to leaders and Cyber responders, as required
- To answer calls within 20 seconds
- To update the caller details and ensure any changes in telephone number or location is subsequently updated in the contact details of ITSM tool
7
Experience For Incident Handler Resume
- Ensuring the incident logged has the correct Category and Priority allocated to it followed by assigning the Incident to the appropriate resolving group that is responsible for supporting that application
- Participating in a security response capability to ensure that Barclays can call on expert capability and respond rapidly to security events, any time, any place
- Delivering the execution of triage controls to detect and prevent attackers from infiltrating company information or jeopardizing e-commerce programs
- Representing Physical and Cyber Security interests in internal JOC planning
- Responsible for assisting in the review of events, including notification, escalation response and post incident review including handover/takeover processes at shift change
- Delivering recommendations and actions to improve the detection, escalation, containment and resolution of security incidents
8
Experience For Cyber Incident Handler Resume
- Knowledge of system and application security threats and vulnerabilities, i.e. buffer overflow, mobile code, cross-site scripting
- Knowledge of computer network defense policies, procedures and regulations
- Active Top Secret SCI
- From three to seven (3 - 7) years of information/network system experience in DoD or comparable US Government security management experience as a vendor to the US Government or as a US Government employee
- Experience or knowledge of IT
- Active Top Secret SCI Security Clearance Required
- Volume events in accordance with established policies and best practices. Provide guidance to tier one and regional Cyber responders for the proper handling of Cyber security incidents. Coordinate efforts of regional Cyber defense teams and provide timely updates to senior leaders. Provide recommendations to leaders and Cyber responders, as required
List of Typical Skills For an Incident Handler Resume
1
Skills For Cyber Incident Handler Resume
- Experience with recognizing and categorizing vulnerability types and associated attacks
- Knowledge of incident response and handling methodologies and how to use the NCCIC National Cyber Incident Scoring System to prioritize incident triage
- Knowledge of the NCCIC National Cyber Incident Scoring System to be able to prioritize triaging of incidents
- Experience with working in a 24/7 SOC environment, including shift work
- Experience in recognizing and categorizing types of vulnerabilities and associated attacks IAW CJCSM6510.01
- Demonstrate analytical expertise, strict attention to detail, critical thinking, logic, and solution orientation and to learn and adapt quickly
- Demonstrate analytical expertise, close attention to detail, critical thinking, logic, solution orientation, and learn and adapt quickly
- Demonstrate analytical expertise, strict attention to detail, critical thinking, logic, and solution orientation, and learn and adapt quickly
- Demonstrate analytical expertise, strict attention to detail, and critical thinking, logic, and solution orientation
2
Skills For Incident Handler With Top Secret Clearance Resume
- 8570 Compliant for IAT II (Sec+ or equiv. with CE)- CND- IR cert: CEH, GCIH, GCIH or GCFA Join a dynamic team of skilled professionals!
- Experience in recognizing and categorizing types of vulnerabilities and associated attacks
- Experience with incident management or Cybersecurity
- Demonstrate analytical expertise, strict attention to detail, and logic and solution orientation
- Knowledge of using event escalation and reporting procedures and supporting network investigations
- Knowledge of incident response and handling methodologies and Computer Network Defense policies, procedures, and regulations
- Able to rapidly identify phishing and malicious emails
- DoD 8570 Certification, including Security+ CE and CEH, GCIH, or CSA+
3
Skills For Cybersecurity Incident Handler Resume
- Security Certifications (i.e. Network+, Security+)
- Security+ CE, and CEH or GCIH Certification
- Learn and adapt quickly and demonstrate analytical expertise, strict attention to detail, excellent critical thinking, logic, and solution orientation
- Learn and adapt quickly and demonstrate analytical expertise, strict attention to detail, and excellent critical thinking, logic, and solution orientation
- DoD 8570 IAT Level II Certification and CND Duty Role Certification, including GCIH or CEH
- Understanding of Windows/Linux operating systems and command line tools. - A solid foundation in networking, with a deep understanding of TCP/IP and other core protocols
- DoD 8570 IAT Level III Certification required, including Active Security+ and CEH
- Knowledge of general attack stages, including foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, and covering tracks
- Correlate incident data to identify specific trends in reported incidents and recommend Defense in Depth principles and practices, including defense in multiple places, layered defenses, and security robustness
4
Skills For Incident Handler Cnd Service Provider Analyst Resume
- Experience with receiving and analyzing network alerts from various sources within the enterprise and determine possible causes of such alerts
- Perform computer network defense incident triage, including determining scope, urgency, and potential impact
- Knowledge of basic system administration and operating system hardening techniques
- Identify the root cause of an incident and recognize the key elements to ask for when engaging with the client to get the root cause of an incident
- SANS GIAC Certifications, including CISSP, CISM, CEH, and Security+
- Identify the specific vulnerability and make recommendations that enable expeditious remediation
- Perform discovered data to enable mitigation of potential computer network defense incidents within the enterprise actors to identify and validate threats
5
Skills For Cybersecurity Incident Handler, Senior Resume
- Knowledge of computer network defense policies, procedures, and regulations
- Knowledge of different operational threat environments, including first generation script kiddies, second generation non-nation state sponsored, and third generation nation state sponsored
- Knowledge of system and application security threats and vulnerabilities, including buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return-oriented attacks, and malicious code
- Experience with incident management or Cybersecurity
- Track and document computer network defense incidents from initial detection through final resolution
- Identify the root cause of an incident and recognizing the key elements to ask for when engaging with the customer to get the root cause of an incident
- Receive and analyze network alerts from various sources within the enterprise and determine possible causes of such alerts
6
Skills For Cfsc-nam Sirt Incident Handler Resume
- Knowledge of general attack stages
- Identify specific vulnerabilities, make recommendations that enable expeditious remediation, and perform discovered data to enable mitigation of potential Computer Network Defense incidents within the enterprise
- Expertise in the tactics, techniques, and procedures of various threats to identify and validate threats
- Apply expertise in the tactics, techniques, and procedures of various threats to identify and validate threats
- Experience with incident management or Cybersecurity
- Learn and adapt quickly and demonstrate analytical expertise, strict attention to detail, and critical thinking, logic, and solution orientation
7
Skills For Incident Handler Resume
- SANS GIAC Certifications, including CISSP, CISM, CEH, or Security+
- Cybersecurity concepts to the detection and defense of intrusions into small, and large-scale IT networks
- Knowledge of different operational threat environments
- Identify the root cause of an incident and recognize the key elements to ask for when engaging with the customer to get the root cause of an incident
- Track and document Computer Network Defense incidents from initial detection to final resolution
- Apply Cybersecurity concepts to the detection and defense of intrusions into small, and large-scale IT networks
- Perform discovered data to enable mitigation of potential computer network defense incidents within the enterprise
- Identify the root cause of an incident and recognizing the key elements to ask for when engaging with the client to get the root cause of an incident
8
Skills For Cyber Incident Handler Resume
- Security+ CE and CEH Required
- Posses or obtain DoD 8570 (DoD 8140) Information Assurance Technician (IAT) Level II certification if required; Security+CE, SSCP, GSEC, CCNA-Security, or higher level certification
- Information Security Experience
- Demonstrated expertise in current and potential email attack types
- Learn and adapt quickly and demonstrate analytical expertise and strict attention to detail
- 3+ consecutive years of experience with cyber security incident management
- Possess or obtain Computer Network Defense Service Provider (CNDSP) certification if required; CEH, GCIH, GCIA, etc
- Active DoD Top Secret clearance with SCI eligibility
- Basic malware analysis commonly associated with email attachments
9
Skills For Incident Handler With Top Secret Clearance Resume
- Fluency with Microsoft Office Products (i.e. Office, Outlook, Exchange, Word, PowerPoint)
- Security+ CE and CEH Certifications required
- Security+ CE and CEH or GCIH or CSA+ Certification
- Security+ CE and CEH or GCIH Certification or CSA+
- Security+ CE and CEH, GCIH, or CSA+ Certification
- Knowledge of general attack stages, including foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation and covering tracks
- Experience with receiving and analyzing network alerts from various sources within the network environment to determine possible causes
10
Skills For Cybersecurity Incident Handler Resume
- Good understanding of security processes and technologies, including
- Experience in incident response and incident handling (cyber, physical, criminal, forensics)
- Industry experience performing security incident response
- Experience with TCP/IP communications
- Learn and operate in a dynamic environment and adapt quickly
- Packet capture experience
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