Healthcare Project Manager Resume Sample
Francesca Casper
7557 Mark Bridge,
Phoenix,
AZ
+1 (555) 785 1074
Work Experience
Healthcare Project Manager
04/2018
-
PRESENT
Houston, TX
- Coordinate and track all Vendor RFP’s. Maintain accurate and consistent electronic files and documentation
- Demonstrated experience in cross-functional, cross-disciplinary project management/project leadership
- Practical experience in project administration
- Healthcare background required, preferably in a hospital or ambulatory practice setting
- Works collaboratively with functional leads to document and analyze business processes from end to end
- Conducts focus groups, process observation, and information gathering as necessary
- Develops and documents complex business, analysis and reporting requirements
- Serves as the liaison by understanding and interpreting business requirements, mapping process models, and designing technical solutions to satisfy requirements
IT Healthcare Project Manager
11/2015
-
01/2018
Dallas, TX
- Defines project scope and objectives based on business unit needs combined with a thorough clinical understanding of enterprise business systems and industry requirements
- Reviews the analytics and reporting of others within the department
- Provides data for leadership to make decisions of considerable impact and consequences involving quality operations
- Interprets data, facts and/or trends independently and makes business recommendations to management
- Experience with military health programs, projects, and tasks in a client-facing role
- Experience with supporting Defense, Navy, Air Force, and Joint health clients
- Knowledge of the Military Health System (MHS) and defense health governance structure, strategic planning, and program management
- Lead teams of consulting personnel to deliver results on client projects
Healthcare Project Manager & Business Analyst
12/2012
-
09/2015
Dallas, TX
- Acts as an advisor to stakeholders to meet schedules and/or resolve issues
- Develops and administers schedules,
- Review current performance (metric & financial) of the complete Optum Executive Health resource business and work with executive leadership to identify business objectives, set goals & milestones for long term and short term. Setup review mechanism to track business performance at regular intervals
- Work with the Optum Executive Health resource Management (COO, CFO, VP) to come up with the resource requirements and corresponding skill sets for various lines of businesses, strictly confirming to the approved budget and acceptable company policy defined variations
- Define and Drive competitive strategy to enable Best in class - Service delivery, Cost, Value addition, Improved revenue, stronger margins, higher win rates in acquiring new customers
- Responsible for conceptualizing / managing /leading programs in support of business objective to grow revenue base and improve margins by delivering high impact initiatives. Also making inroads to reduce total cost of ownership for Optum Executive Health resource 1600+ clients
- Collaborate with the Enterprise groups like Sales and Solutioning teams through project coping, resource estimation, and pricing of new reengineering opportunities
Education
University of Arizona
2007 - 2012
Bachelor's Degree in Industrial
Professional Skills
- Excellent written and verbal communication skills including public speaking and human relations
- Strong negotiation, meeting facilitation, presentation and interpersonal skills
- Experience communicating effectively with clients to understand client needs and define report deliverables
- Superior organization and task management skills to facilitate a high level of detail management and multi–tasking
- Experience working in a professional consulting organization OR working in a healthcare leadership role
- 3 +years of experience performing significant data analysis, report development, querying high volume data
- Experience leading large-scale consulting engagements OR large internal healthcare projects/programs
How to write Healthcare Project Manager Resume
Healthcare Project Manager role is responsible for interpersonal, finance, training, integration, database, auditing, security, architecture, planning, reporting.
To write great resume for healthcare project manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Healthcare Project Manager Resume
The section contact information is important in your healthcare project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Healthcare Project Manager Resume
The section work experience is an essential part of your healthcare project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous healthcare project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular healthcare project manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Healthcare Project Manager resume experience can include:
- Partnering with Executive Management & Re-engineering Leadership to review project priorities and progress with stakeholders, conduct stakeholder meetings, and review revenue performance of projects in the pipeline
- Defines acceptance criteria for each project deliverable, works with the team(s) to establish delivery dates, and ensure they meet all customer acceptance criteria, securing sign-off on each deliverable
- Experience with coordinating and responding to data calls, taskers, and requests for information from clients
- Previous experience planning and managing large healthcare projects
- Experience required in consulting or internal Project Management roles
- Experience managing complex programs and projects
Education on a Healthcare Project Manager Resume
Make sure to make education a priority on your healthcare project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your healthcare project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Healthcare Project Manager Resume
When listing skills on your healthcare project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical healthcare project manager skills:
- Excellent written and verbal communication skills. Strong interpersonal skills required
- Communication – excellent oral presentation Communication – excellent oral presentation and written skills
- Strong interpersonal, communication and writing skills, extreme attention to detail and ability to manage multiple tasks
- Able to manage copious amounts of complex data and translate effectively into management reports or tracking tools
- Prior experience managing mid to large scale Non-Technical projects
- Effectively interview and interact with project executive sponsors, project team and external consultants
List of Typical Experience For a Healthcare Project Manager Resume
1
Experience For IT Healthcare Project Manager Resume
- Effectively engage stakeholders to understand complex issues, recognize decision points, and design and deliver creative solutions
- Effectively lead and direct the work of a team
- Experience required in Project Management roles including large, complex projects
- Experience managing implementations of Surgical and/or Anesthesia management applications
- Excellent attention to detail and document accuracy
2
Experience For Senior Architectural Healthcare Project Manager Resume
- Demonstrated integrity and dependability within a professional environment
- Healthcare Provider experience
- Provides on-going communication of project status through staff meetings, continuing education and other departmental initiatives
- Manages moderate sized projects typically lasting a year or less
- Coordinate major document reviews and working sessions through program offices
- Local Consultants only. This is not a traveling engagement.
- Formulation and approval of Policies and Procedures and drive compliance
3
Experience For Healthcare Project Manager & Business Analyst Resume
- Participate in business pipeline discussions with the leaders to review the prospective deals and to devise ways of increasing the sales pipeline for ?Concurrent? and ?Appeals? business and subsequent planning for converting them into long term partners
- Perform budgetary exercise with management and ensure funds are allocated for hiring, business transformation programs, new initiatives and for team capability development. Take approval from Chief financial officer wherever required. Ensure team budgets are spent in line with company defined policies
- Identify Key Market and Industry trends in Physician Advisor Space and develop blue prints to stay ahead of the changes with no compromise on business delivery and employee satisfaction
- Experience in the design and management of Healthcare Projects
- Drive consensus and decision-making with in the business especially among Functional Managers and executive leadership
- Collaboration across all areas of our delivery (e.g. product development, product support) and across all levels of our practice from Intern to Partner
- Manages and directs the activities of project support staff and sub-contractors for project goals and tasks
4
Experience For Healthcare Project Manager / Engineer Resume
- Plans and directs schedules to achieve project goals and timelines from initiation through completion
- Organizes project activities/meetings that require interdepartmental meetings and communications
- Assigns and monitors work of project personnel, such as Turnover Department Leads and Technical Writers, providing support and interpretation of instructions/objectives
- Maintain relationships with Business Unit leads and leadership to manage expectations of service, including work products, timing, and the value to be delivered
- Ensure quality and timely delivery of all appropriate project deliverables
- Strong interpersonal skills, including strong verbal and written communication skills, the ability to make effective presentations, and communicate technical concepts to non-technical clients
- Advanced proficiency in MS Project, MS Word, Visio, MS Excel and PowerPoint
- Has a comprehensive knowledge of relevant software development life-cycles
5
Experience For Healthcare Project Manager Resume
- In-depth knowledge of relevant industry standards and governmental regulations
- Manage the day-to-day execution of integrated waste programs within the assigned healthcare facility
- Act as the primary on-site escalation contact for customer service concerns with WM contracted services. Provide effective resolution to service problems when necessary
- Maintains manifests and upkeep for client (both haz and biohaz)
- Work with all internal and external vendors. Make recommendations to hospital leadership on all vendor service changes as needed
- Maintain standard reports that document client project status and enter data to track monthly customer progress
- Coordinate with applicable hospital departments and perform initial and ongoing maintenance training of hospital staff on new and existing programs ensuring program sustainability. Maintain education schedule and process
6
Experience For IT Healthcare Project Manager Resume
- Active member of the Environment of Care, Safety Committee, Green Team and Environmental Committee
- Prepare and present cost-benefit analysis
- Requests and maintains all client documentation with regard to project
- Acts as main client contact point
- Determines terms and prepares contract packages
7
Experience For Senior Architectural Healthcare Project Manager Resume
- Develops production schedule and manages to that schedule. Prepares strategic plans for projects
- Develops job costs, job budget, and manpower projections
- Manages project financial performance
- Oversees both internal and external members of project team
- Monitors construction progress with client
- Knowledge of the military healthcare concepts, practices, and procedures
- Judge, plan, and attain goals
- Establish milestones and monitor adherence to master plans and schedules. Identify and manage project dependencies and critical path
- Responsible for quality assurance and control for all processes and deliverables
8
Experience For Healthcare Project Manager & Business Analyst Resume
- Manages processes for budgets, timelines, technical documentation, project briefings and reviews, quality assurance documents, and all contract deliverables
- Proactively assesses progress, vulnerabilities, and risks. Identifies potential crises and develops and executes contingency plans
- Continually identifies lessons learned, evaluates completed tasks and makes process improvements based upon successful and unsuccessful project elements. Develops best practices to share across CCH
- Subject matter expertise in areas such as Medicaid Management Information Systems (MMIS), Medicaid Information Technology Architecture (MITA), Affordable Care Act (ACA), Committee on Operating Rules for Information Exchange (CORE), and HIPAA transaction and code set standards are all significant pluses
- Work very independently, contribute to multiple projects, mentor staff and provide other support as needed. Skilled in time management and prioritization of multiple tasks/engagements
- Provides project management guidance and governance for IT related projects by monitoring project activities, ensuring appropriate escalation and reporting of timeline status, risk assessment and budget variance (as needed)
9
Experience For Healthcare Project Manager / Engineer Resume
- Develops and maintains project plans for various IT projects. Responsible for project schedule as reflected in Project Plan, escalating to appropriate management when there are delays in items, activities and deliverables as stated in the project plan
- Review billing comparisons in Medicaid and Medicare to investigate aberrancies
- Complete written referrals to OIG, CMS, State Medicaid Agency, and/or law enforcement and take steps to recoup overpaid monies
- Review information contained in standard claims processing system files (e.g., claims history, provider files) to determine provider billing patterns and to detect potential fraudulent or abusive billing practices or vulnerabilities in Medicare and Medicaid policies and initiate appropriate action
- Review and respond to requests for information from Medicare and Medicaid stakeholders as assigned; pursue applicable administrative actions during investigation/case development (e.g. payment suspensions, civil monetary penalties, requests for exclusion, etc.)
- Participate in onsite audits in conjunction with investigation development. Provides support of cases at hearing/appeal and Administrative Law Judge level. Maintain chain of custody on all documents and follow all GAGAS, confidentiality and security guidelines
10
Experience For Healthcare Project Manager Resume
- Work closely with the Executive Director of CHS Physician Partners and other high level system stakeholders to understand organizational goals and milestones and translate business requirements into operational projects
- Builds work breakdown structures and critical path analyses, and translates them into project schedules with identified dependencies and milestones
- Prepares operational analysis, workflow diagrams, presentations and reports, as required by project specifications
- Collaborates with other internal and external resources as applicable to achieve successful project delivery
- Develop, monitor and report on performance metrics to PMO, partner and system leadership
- Identify areas for further evaluation or improvement and facilitates and monitors corrective actions
- Share best practices with other Project Managers as needed
- Familiarity with operational workflows
List of Typical Skills For a Healthcare Project Manager Resume
1
Skills For IT Healthcare Project Manager Resume
- Experience with demonstrated leadership skills, team coordination skills and project management experience required
- Experience in architectural practice with management experience in all phases of projects through post-occupancy, with an emphasis on healthcare
- Experience: Two years of healthcare waste experience (in addition to education requirement)
- Master skills in Microsoft Products
- Experience with Cost Benefit Analysis, process design/improvement and have a strong Finance background
2
Skills For Senior Architectural Healthcare Project Manager Resume
- Experience presenting to and facilitating with large groups required
- Five or more years of experience working in a healthcare or clinical environment
- Experience with federal government and defense marketing, business development, and proposal processes
- Enterprise project/program management experience and leading a project team
- Project Management experience, working in large, complex environments, SDLC (Application development, clinical system upgrades, implementations)
- Experience leading defined project teams and executive-level project sponsors required
- Experience in the military healthcare related area, including civil health
3
Skills For Healthcare Project Manager & Business Analyst Resume
- Experience with working in a clinical environment
- Experience in managing timelines & deliverables across multiple work streams and inter-dependencies
- Proven leadership in launching transformation efforts from design to implementation
- Project management experience, specifically in the Healthcare construction field or with building MEP Infrastructure systems
- Overall project management experience
- Experience in project management or in like roles/businesses
- Possession of excellent attention to detail
- PMP certificate and held PM job title, noted in resume or evidence of it
- Well written, effective resume
4
Skills For Healthcare Project Manager / Engineer Resume
- Solid knowledge in CMS / Medicare / Medicaid regulations (Texas, Louisiana, Oklahoma or other states)
- Experience as an OR (Operating Room) Nurse
- Experience as a PM in a medium to large hospital setting
- Experience presenting at senior management and/or executive levels
- Able to maintain focus in a fast-paced environment with competing priorities
5
Skills For Healthcare Project Manager Resume
- Strong knowledge of various healthcare legislation, such as HIPAA, Stark, MACRA, etc
- Experience as a Healthcare Project Management
- Experience in operations and or project management
- Experience in the Medicaid/Medicare industry
- Progressive, successful experience as a project manager in a complex information technology organization
- Holds strong expereince in communication
- Manages all project team efforts to facilitate effective execution of project design and the delivery of construction documents
- Typically with 10+ years’ experience
6
Skills For IT Healthcare Project Manager Resume
- Professional experience managing large, complex healthcare projects
- Strategic thinker with solid leadership credentials
- Strong institutional knowledge of Medicaid required
- Working knowledge of Generally Accepted Governmental Auditing Standards
- Training Manager - Security
- Working knowledge of Medicaid claims data (ICD-9 /ICD-10 codes, physician specialty codes, survey and certification data, provider identifiers
- Responsible for planning, managing and executing research and consulting projects from beginning to end, within budget and time constraints
- Manages projects with responsibility for results, including costs, methods and staffing
- Deep understanding of the project management process including process improvement methodology such as LEAN or Six-Sigma
7
Skills For Senior Architectural Healthcare Project Manager Resume
- Knowledge of MHS learning, education, and training components
- Manage all financial transactions (including customer invoicing and vendor payables)
- Coordinate and support system and partner interdisciplinary leadership teams in integrating CHS Population Health efforts with existing initiatives
- Performs comprehensive, timely, and accurate analysis on current projects using project tracking software (Teamwork)
- Solicitation, bidding, negotiating and selection and management of architects, engineers, contractors, FF&E, technology and equipment vendors
- Interacts with stakeholders and customers involving matters between other company divisions or units, vendors or customers and the company
- Lean Six Sigma Belt Certification, including Yellow or higher
- Background in clinical practice and/or practicing clinician
- Maintain a high level of customer satisfaction interfacing proactively with hospital personnel to achieve goals set in contract
8
Skills For Healthcare Project Manager & Business Analyst Resume
- Overseas the preparation of detailed code and zoning analysis
- Provides professional client interface, ensuring responsiveness to client requirements and concerns
- Working in a Waterfall Methodology environment
- Works independently within technical area, applying in-depth knowledge of multiple technologies, as appropriate
- Manage a project team consisting of Architects, Engineers, Contractors, and specialty vendors
- Perform Construction administration functions; contract performance, inspections, oversee commissioning
- Drive outcomes without direct authority, engaging team members in a cross-functional environment
9
Skills For Healthcare Project Manager / Engineer Resume
- Forecast Re-engineering revenue
- Lead a cooperative effort among members of a project team
- Intermediate level of data reporting / querying knowledge and of relational databases, database structures, design, systems design, data management, data warehouse
- Intermediate level of experience with SQL / relational database
- Five or more years of experience related to project management, process improvement and/or change management activities
- Five or more years of progressive business experience in aggregation and analysis of multiple sets of data
10
Skills For Healthcare Project Manager Resume
- Experience with Care Management process implementation and support
- Proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint, Project and Outlook required
- Work under strict deadlines and extra hours if needed on assignments
- Experience with Business Analysis techniques such as: SWOT Analysis, Root Cause Analysis, CATWOE, Problem Analysis, Scope Modeling, PESTLE Analysis, MOST Analysis, Feasibility Study and Business Case support among others
- Extensive knowledge of Medicaid statues, regulations, policies, claim payment systems, billing and reimbursement rules, claim data, investigation and recovery process, and audit and reimbursement principles and procedures
- Work and communicate with remote clients and team members effectively
- Experience with MS Project, MS Word, Excel, Visio, PowerPoint
- Based in Minneapolis area of Minnesota or ability to relocate at own expense to Minnesota or ability to travel up to 25%
- Manage complex work streams
List of Typical Responsibilities For a Healthcare Project Manager Resume
1
Responsibilities For IT Healthcare Project Manager Resume
- Experience in the acquisition or project management field
- Engage and work with different stakeholder (e.g. clinical, operational, etc)
- Facilitate discussions and drive towards action
- Analyze operational and performance data (Excel/Access/Word/PowerPoint)
- Synthesize complex set of information and clearly communicate key messages to relevant stakeholder groups, both in verbal and written formats
2
Responsibilities For Senior Architectural Healthcare Project Manager Resume
- Willingness to travel to entities across Long Island and the Rockaways
- Thorough knowledge of the fundamentals of the healthcare delivery system, value based payment, healthcare operations and population health. Knowledge of business and human resources administration principles, management functions, management processes
- Apply all standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the PMI Project Management Body of Knowledge (PMBOK)
- Communications are planned and conducted during the project to ensure stakeholders are involved, expectations are accurately set, managed, and key stakeholders receive adequate communications throughout the project life-cycle and this includes customer and NTT DATA Services stakeholders
- Prepare and present executive-level reports, memos, and briefings to government leadership
- Helps customers define their current and future technology needs and determines how to best meet their needs
- Analyzes cross-technology/cross-platform issues. Evaluates technical and economic feasibility of proposed solutions
- Designs, implements, and manages projects that require systems integration, small teams and/or multiple technical platforms
3
Responsibilities For Healthcare Project Manager & Business Analyst Resume
- Leads the analysis of vendor proposals and coordinates vendors' services
- Acts as a resource and mentor to designated staff
- Applies expertise in project management methodologies, tools and techniques
- Analyzes cross-technology and cross platform issues
- Evaluates the technical and economic feasibility of proposed solutions
- Negotiates and commits to deliverables with customers
4
Responsibilities For Healthcare Project Manager / Engineer Resume
- Within the context of the project, has complete authority to select tools and methodologies, establish timeliness and milestones, make work assignments, and approve work output. Negotiates terms with vendors and manages their work
- Oversee all aspects of construction and renovations projects within a healthcare environment
- Assemble a project scope of work, budget estimates, and schedules
- Track and monitor project financials, schedules, and changes
- Manage construction specialty and medical equipment installation vendors
- On-Site design and construction investigation and coordination work for smooth project integration and delivery
- Represent client and interact and communicate with all project stakeholders and end users
- Coordinate interaction with NYS DOH and NYC regulatory agencies for project permits, inspections, and approvals
5
Responsibilities For Healthcare Project Manager Resume
- Travel to multiple client locations and daily client/vendor interaction
- Collaborate with business and technology teams to define deliverables and develop solutions that are reusable across the organization
- Identify, build and deploy Project Management Office principles and standards utilizing project management tools: Charter/Scope documents, Project Plan, IRAD/Issue Log, Lessons Learned, Requirements Matrix, portfolio tracking, etc
- Develop, communicate and implement project risk and issue management plans and strategies
- Facilitate status updates and review of programs to client senior leadership team and/or project sponsor
- Develop business plans and cost benefit analysis
6
Responsibilities For IT Healthcare Project Manager Resume
- Provide work stream/project oversight, manage and track issue resolution and make key decisions for the project with the project sponsor
- Provide clear communications (oral and written) and share knowledge at all levels of the organization
- Drive/participate in presentations and meetings with all levels of the organization
- Communicate and disseminate critical information to appropriate audiences
- Support client implementations of products and/or services
- Create written and oral communication artifacts that effectively summarize findings, support fact based recommendations and provides appropriate detail to substantiate conclusions
- Work in a highly technical, fast-paced environment
7
Responsibilities For Senior Architectural Healthcare Project Manager Resume
- Proficient in Microsoft Excel, Word, Outlook and Project
- 12+ mos or have worked on projects budgeted at K+
- Previous jobs in similar industries
- Proven knowledge of PMBOK or formal project management methodologies as well as experience leading projects through the full project life cycle. Expertise in creating project plans and/or strategy roadmaps
- Proven knowledge in working with stakeholders to define business requirements, including documenting current process workflows and helping create new process (“to be”) workflows to align with systems, legal regulations, etc
- Experience with TruCare
- Customer-service oriented, both internally and externally
8
Responsibilities For Healthcare Project Manager & Business Analyst Resume
- Interacts well with the business side and stakeholders
- Develop and manage a project plan
- Medical waste management
- Project Management or Performance Improvement experience or progressive responsibility in Hospital, Public or Practice Administration or an equivalent field, including substantial exposure in meeting community health needs; or, An equivalent combination of training, education and experience in related fields and educational disciplines; and,
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