Hospitality Sales Resume Sample
Edwardo Balistreri
64420 Macie Light,
San Francisco,
CA
+1 (555) 382 7398
Work Experience
Assistant Hospitality Sales Manager
07/2015
-
PRESENT
Houston, TX
- VP Hospitality Sales
- Director Region Accts
- Hospitality sales reps
- Strategic Bus Dev
- Sales Finance Team
- Customer Operations Team
- At least 5 –7 years experience in selling to top level executives
Hospitality Sales Rep
08/2008
-
02/2015
Philadelphia, PA
- Interact with and influence C-level management
- Extensive track record of new business development, always exceeding sales targets
- Able to think strategically and do long term planning
- A great public speaker, able to connect with people from all walks of life
- A team player, able to work with people from different teams
- A self-starter, showing great initiative and ability to think out of the box
- Relationship Mgr. & Single Point of Contact for the client; the customer’s internal advocate
- Knowledgeable of client’s key initiatives (now/future if req. for rollout) to ensure alignment & deployment; travel required to meet with Franchisor’s & “in the field” with franchise operators (25%)
- Knowledgeable of open, escalated & closed Help Desk tickets by account; meet weekly with the Dir. of Customer Care. Monitors priority Help Desk client tickets and helps resolve
Intern, Premium Hospitality Sales
11/2001
-
06/2008
San Francisco, CA
- Extensive network of client contacts
- Knowledge of food, beverage and industry trends
- Good judgment and the ability to problem solve and make timely and sound decisions
- Excellent written/verbal communication, presentation and organizational skills
- Manage self and be self-motivated
- Track record of exceeding budgets and exceeding guest expectations
- Multitask and work on a broad variety of projects
- Experience selling to a variety of market segments
- Track record of strong prospecting efforts
Education
Johnson & Wales University
1995 - 2000
Bachelor's Degree in Hospitality
Professional Skills
- Strong interpersonal skills are key
- Strong presentation skills with the ability to relay knowledge of wines and wine production
- Highly organized. Experience managing multiple priorities and changing environment
- Japanese and/or Mandarin speaking skills
- Exemplary customer service skills
- Dynamic communication skills & positive attitude
- Experience in retail sales or a similar setting
How to write Hospitality Sales Resume
Hospitality Sales role is responsible for presentation, events, travel, research, integration, training, retail, health, clients, cash.
To write great resume for hospitality sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Hospitality Sales Resume
The section contact information is important in your hospitality sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Hospitality Sales Resume
The section work experience is an essential part of your hospitality sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hospitality sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hospitality sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Hospitality Sales resume experience can include:
- Experience in retail sales or a similar hospitality setting
- Wine industry and/or tasting room experience is highly desired but not required
- Previous experience in international, structured environment
- Experience in a supervisorial/ managerial role, preferably as an executive chef
- Excellent track-record for on-time attendance
- Strong customer service and sales aptitude
Education on a Hospitality Sales Resume
Make sure to make education a priority on your hospitality sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hospitality sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Hospitality Sales Resume
When listing skills on your hospitality sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hospitality sales skills:
- Strong presentation skills with the ability to relay knowledge of wines varietals and wine production
- Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks and delegating and empowering others
- Experience in retail sales or a similar hospitality setting
- Own tour and tastings experiences insuring the highest guest service standards are met
- Shop other winery offerings and provide input to on new experiences and programming to ensure site stays relevant and draws new customers
- Inspire staff to be sales focused while insuring exceptional experience for all guests
List of Typical Experience For a Hospitality Sales Resume
1
Experience For Assistant Hospitality Sales Manager Resume
- Register operations, retail sales and wine club promotions
- Follow site policies and procedures
- Clean professional appearance and excel in intercommunications and interactions
- Start a project and carry through to successful implementation
- Knowledge of food and wine, the wine industry, Napa and Bay Area restaurants
- Accountable for both the total customer experience and for delivering on the sales and club acquisition & retention goals while fostered a customer centric culture
2
Experience For Hospitality Sales Associate Resume
- Collaborate with the General Manager to develop innovative monthly sales programs to drive traffic and sales
- Manage site P & L and monitor site performance metrics
- Hire, train, schedule, inspire and leader Hospitality staff to exceed sales and performance goals
- Carries out the entire sales process from initial contact to close of deal
- Work closely with Suite Services on client services issues
3
Experience For Hospitality Sales Rep Resume
- Assist SVP, Team Sales in various projects and reports
- Stand for up to eight hours
- Lift and carry 50 pounds (cases of wine)
- Maintain professional standards in the work environment with consumers, supervisors and colleagues
- Meet or exceed anticipated levels of revenues (food, beverage, room rental)
- Achieve all personal and departmental sales goals
4
Experience For Hospitality Sales Manager Resume
- Create a high performance culture through customer advocacy, sustained revenue achievement, communication and team development
- Be actively involved in strategy development, implementation, and execution of department
- Actively participate in industry related organizations
- Build relationships with event planners, corporate planners, as well as local entities including the Broadway Community, Central Park Conservancy, Lincoln Center, and more
- Attend tradeshows to build brand awareness and generate new business
- Conduct weekly sales and event meetings with manager and kitchen team and post event meetings to learn from positives and negatives of event
List of Typical Skills For a Hospitality Sales Resume
1
Skills For Assistant Hospitality Sales Manager Resume
- Post-sale implementation experience
- Experience in a supervisorial role
- Monitor tour and tastings to ensure experiences are delivered at the highest guest service standards offerings
- Inspire staff to increase sales and generate positive experience for all guests
- Ensure team is trained and current on all BV DTC priority wines
- Ensure team is trained and current on all BER DTC priority wines
- Working with GM and Marketing team support traffic driving programs
- Working knowledge of winery POS systems, calendar programs, Microsoft Office
- Selling component and initiative required to on-board new franchise sites
2
Skills For Hospitality Sales Associate Resume
- Working with General Manager develop monthly sales programs to drive traffic and sales
- Selling events for Todd English Food Hall, The Palm Court, and The Rose Club
- Act as an informed resource for consumers regarding winemaking, winegrowing, production, vintages, availability of products and brand awards and accolades
- Responsible for providing key updates to client accounts & bringing in additional NCR resources as required
- Guide development of on-boarding and customer-facing documentation
- Comfortable working in a dynamic and changing environment
- Partners with team to foster a “fun” and engaging work environment, leading by example
- Work with marketing support to update Tour programming in Cellarpass
3
Skills For Hospitality Sales Rep Resume
- Assist with restocking, inventory, wine packing and floor upkeep
- Lead daily pre-shift meetings ensuring focus on sales objectives and growth behaviors
- Knowledge of wine, wine production and food and wine pairing
- Utilize MTG Agenda’s. Assists with Contract completion and Order forecasting (Sales Force)
- Help support and provide all necessary information to the Marketing department
- Contact and sell to various companies the benefits and features of becoming Luxury Suite owners
- Entertain existing and potential clients in order to close deals
- Responsible for negotiating deals and terms of sales
4
Skills For Hospitality Sales Manager Resume
- Understand and adhere to Tasting Room policies and procedures
- Responsible for generating a high amount of revenue within the department
- Participate in networking organizations and community events to stay current on industry competition and trends
- Be member of Premium Hospitality senior team that develops all sales strategies for the department
- Assist in the development of new products and the communication of sales campaigns to internal sales teams
- Work closely with Suite Services team on renewal and up-sell strategies and the subsequent intelligence necessary to set strategies and then effectively execute against them
- Meet regularly with VP of Premium Hospitality Strategy & Business Integration to update him on any sales or business situation(s) of which he needs to be aware
- Clean professional appearance and excel in intercommunications and interactions.
- Create a culture of brilliant customer service – Every guest every time
5
Skills For Seasonal Hospitality Sales Associate Resume
- Implement WISE triple score as the standard of service
- Engage with customers and solve service issues
- Hire, train, schedule and manage large scale site Hospitality staff to achieve results
- Hold BV team to the highest level of wine and sales service standards
- Write and deliver mid-year and annual performance reviews and execute other TWE HR initiatives as directed
6
Skills For Intern, Premium Hospitality Sales Resume
- Hold BER team to the highest level of wine and sales service standards
- Eager to excel and take on additional responsibilities and grow with the company
- Needs to be proficient in Microsoft Office and Salesforce
- Conducts Quarterly Business Reviews (QBR’s) with accounts, manages follow-up action items
- Organization, ability to follow instruction
7
Skills For Hospitality Sales Engineer Resume
- Team player with the ability to inspire co-workers
- Knowledgeable of client’s key initiatives (now/future if req. for rollout) to ensure alignment & deployment; travel req. to meet with Franchisor’s & “in the field” with franchise operators (25%)
- Conducts Quarterly Business Reviews (QBR’s) with accounts, manages follow-up items
- Proactively engages in outbound sales activity in an effort to grow VIP Reservations. Measurable plans to be made in coordination with the DOS and Senior Hospitality Sales Manager’s direction for such activity
- Strong interpersonal, people and communication skills to include the ability to write and verbally communicate in a clear and concise manner
- Excellent pace and energy, self-motivated
- Experience in the wine industry
- Develop and continually monitor tour and tastings experiences to ensure the highest level of customer service standards are met
- Experience in a People Leadership role
8
Skills For Hospitality Sales Assistant Manager Resume
- Clearly communicates and follows-up with guests within timeframe required by Topgolf management
- Greets and escorts guests to assigned locations, communicates pricing details, shares details of guests’ needs with food & beverage staff, and when applicable assists staff with guests’ needs during visit
- Assists at events concierge desk during assigned shifts to expedite seating, service, and event details
- Works to ensure all organization objectives assigned by Sales leadership are completed in a timely fashion
- Proactively identifies opportunities for sales process improvement and communicates them clearly with Sales leadership
9
Skills For Manager Premium Hospitality Sales Resume
- Works in tandem with Operations Team to ensure flawless execution for ALL events. This includes all communication on any changes/updates to Events and VIP Reservations and any specific needs for a successful event based on the guests expectations
- Working with VP DTC and Marketing team support traffic driving programs
- Proficient knowledge of Word, Excel and Powerpoint
- Create a culture of Yes – to approach all challenges and opportunities with a win, win approach
- Hire, train, schedule inspire and manage Hospitality staff to achieve /exceed plan
- Demonstrate strong leadership. Coach team members in all aspects of performance, set a positive example at all times. Work the sales floor, lead VIP tours and interface with top customers to set an example for staff and meet wine sales and club conversion targets
- Ensure team adheres to all TWE Zero Harm and Health & Safety standards
10
Skills For Director of Hospitality Sales Resume
- Creative - big thinker and able to put ideas into action
- Appropriate career cycle for position – eager to excel and take on additional responsibilities and grow with the company
- Provide local on-site promotional support. Develop and produce site collateral and signage
- Set-up and host wine tastings and tours for guests
- Provide world class customer service to site visitors
- Assist in events, group tours and various site activities
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