Hotel Manager Resume Sample
Carissa Strosin
91587 Danielle Plaza,
Los Angeles,
CA
+1 (555) 897 6212
Work Experience
Hotel Manager
06/2017
-
PRESENT
San Francisco, CA
- Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings
- Able to aid in the development of existing personnel and assist in the recruitment of new employees
- Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. Richey and Employee Opinion Surveys) Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
- Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the General Manger’s vision and company goals
- Implements and manages hotel's daily quality process including: goal communication, staff member empowerment, compliance to Product and Performance, service recovery and problem prevention. Disseminates feedback from comment cards, guest satisfaction and service failure measurements and coaches accordingly
- Visually observe staff performance and conduct various evaluations such as room inspections, coordinate action plans in areas found deficient. Track progress follow-up to ensure all areas meet or exceed established standards
- Organize, conduct and/or participate in scheduled meetings held throughout the hotel and coordinate efforts to provide proper follow-up on action items established at each meeting
Assistant Hotel Manager
04/2011
-
03/2017
Detroit, MI
- Formulate and issue proper responses to guest letters written to the hotel. Investigates incidents detailed within letters with the appropriate departments, takes corrective action if necessary, writes back to the guest with the results of the investigation and offers a possible solution
- Coordinate all assignments delegated from the General Manager's office and follow-up on successful completion of same
- Analyze and approve or reject forecasts and budgets (monthly, annual or five year) based on criteria from the corporation, General Manager, and/or current projects. Review and approve allowances, paid outs, petty cash and employee entertainment checks
- Analyze monthly statement of operations and prepare written comments regarding the monthly statement of operations for the General Manager's review
- Organize and Chair meetings in General Manager's absence, such as staff meeting
- Assist in the administration of succession planning
- Coordinate major capitol projects involving various departments and provide guidance until project completion
Eam-hotel Manager
08/2008
-
02/2011
New York, NY
- Assist the Hotel Leadership Team in supporting and directing the activities of Rooms and / or F&B Divisions
- Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
- Monitor GSS and respond to guest comments as appropriate
- To coordinate and manage the day-to-day operations of the hotel
- To monitor all standards in the hotel to ensure they are in place and enforced
- To ensure all Four Seasons Hotel Policies and Procedures are followed and all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner
- Represent the General Manager in his absence
- Lead and manage the day to day operations of the Resort ensuring all service standards are followed
- Oversee the operations functions of the hotel
Education
DeVry University's Keller Graduate School of Management
2004 - 2008
Bachelor's Degree in Finance
Professional Skills
- Assist in leading capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market leadership position
- Excellent organizational skills and ability to multi-task and prioritize in a fast-paced environment
- Strong communication, coaching, mentoring, negotiation and mediation skills; is able to articulate compelling ideas
- Proven business acumen with good financial and analytical skills (e.g., ability to analyze P&L statements, develop operating budgets, forecast)
- Excellent people management, communication, time management and organizational skills are essential
- Strong organization and people leadership skills
- Proven leadership skills in a hotel/resort environment
How to write Hotel Manager Resume
Hotel Manager role is responsible for leadership, business, analyze, health, mentor, payroll, compensation, trading, accounting, security.
To write great resume for hotel manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Hotel Manager Resume
The section contact information is important in your hotel manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Hotel Manager Resume
The section work experience is an essential part of your hotel manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hotel manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hotel manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Hotel Manager resume experience can include:
- Good communication skills (verbal, listening, writing, presentation)
- Good problem solving skills, encouraging new innovations where appropriate
- Hands on leadership skills that fosters a positive Hyatt culture resulting in a team that is inspired to achieve results
- Solid working experience within the Rooms Division
- Experience in evaluating business trends, developing and successfully implementing new operational programs and strategies that enhance business performance
- Strong financial acumen, including operational control systems, budgeting and forecasting techniques
Education on a Hotel Manager Resume
Make sure to make education a priority on your hotel manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hotel manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Hotel Manager Resume
When listing skills on your hotel manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hotel manager skills:
- Demonstrated business acumen and decisive strategic planning and execution skills to effectively and quickly react to a changing commercial landscape
- Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships
- Possesss strong commercial acumen, with experience in increasing profitability
- Manage multiple priorities and rapid changes, whilst maintaining both the guest and employee experiences
- Establish excellent working relationships with all stakeholders and ensure effective lines of communication
- Excellent experience working in a customer focused environment, preferably in a luxury sector of hospitality environment
List of Typical Experience For a Hotel Manager Resume
1
Experience For Assistant Hotel Manager Resume
- Dynamic personality with proven leadership skills to motivate, coach and further develop a strong existing team
- Proven leadership skills in a hotel/resort environment ideally
- Clearly demonstrate to guests and colleagues a commitment of luxury service standards through the effective implementation and delivery of LQA Standards
- Self-confident, proactive and able to prioritize and make effective decisions
- Experienced interacting with Hotel owners, whilst managing and delivering expectations
2
Experience For Overnight Hotel Manager Resume
- Good understanding of procurement functions, pricing strategies as well as sales & marketing methods
- Develop strong relationships with guests including regular and VIP guests while also resolving guest complaints where needed
- A proven track record of building working relationship with the Hotel Owners and leaders throughout the property
- Ensure that meetings are well planned, result-orientated and produce effective outcomes
- Previous experience as an Inn Keeper, General Manager or like role
- Experience in a Forbes 5-star standards environment
- Proven track record of hands on operational leadership with a keen eye for details
- Planning on meeting and upgrading the standards within the hotel
3
Experience For Eam-hotel Manager Resume
- Providing senior leadership by developing and assuming key management responsibilities
- Managing balanced scorecard performance, implementing and complying with all company policies and brand standards
- Liaising with the DOSM with regards to setting strategy for Rooms and F&B
- Coordinating with the HRD recruitment and training plans
- Overseeing sales and marketing initiatives,
- Responding to guests inquiries and resolving concerns
4
Experience For Assistant to the Hotel Manager Resume
- Reading, writing and oral proficiency in English and Mandarin language
- Reading, writing and oral proficiency in the English and Spanish language mandatory
- Implementing departmental strategies and action plans in accordance with the hotel’s strategic and sales plans
- Planning yearly revenue targets
- Projecting business opportunities in order to increase revenue
- Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
- Supervising all Rooms Departments
- Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
5
Experience For Dual Hotel Manager Resume
- Managing Profitability and Departmental Budgets
- Managing Property Operations
- Working knowledge of hospitality software databases
- Leading Property Operations Teams
- Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting & strategic planning
- Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
- Contributes in installing and monitoring cash management programmes including inventories and receivables
- Perform various employee functions, including hiring, terminations, counseling and discipline, and employee relations
6
Experience For Hotel Manager Resume
- Heavy lobby presence meeting and greeting guests. Ensuring initial interaction is positive and guest needs are exceeded
- Assist in leading, directing and managing all hotel
- Adapt quickly to the changing needs of a challenging and exciting environment. Ability to implement innovation is required
- Work alongside the team, leading by example. Monitoring performance and ensuring the team are confident and prepared
- Some knowledge of how to utilize a personal computer for the purpose of storing, developing and analyzing information
7
Experience For Assistant Hotel Manager Resume
- A working commercial understanding including revenue management, ecommerce and sales
- Makes recommendations pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs
- In close cooperation with the InterContinental Hotel Manager supervises the Shared Services divisions: Housekeeping, Engineering, Risk, Quality & Leisure
- Active participation in budgeting and forecasting to maximize hotel revenue and profits
- Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
- Leads the team through the pre-opening phase ensuring the timely delivery of all standards, on time and on budget
- Provides direction and oversees the operation of all hotel activities, including strategic planning, development, and quality of services
- Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs
8
Experience For Overnight Hotel Manager Resume
- Acts according to the hotel’s emergency procedures and directs hotel personnel and guests during an emergency
- Attend whatever scheduled meeting which make sense in order to keep informed of what is happening at the hotel
- Is responsible for the perfect functioning of all equipment by establishing a preventive maintenance program
- Serve as multi-department head for Hotel Operations including but not limited to Food & Beverage, Front Office, Spa, Housekeeping, Retail and Rooms Operations
- Assist the Cluster General Manager in directing and coordinating all operational departments
- Responsible for developing and implementing strategies to maximize sales and profits of hotel
9
Experience For Eam-hotel Manager Resume
- Represent division and hotel with all dealings and opportunities in following Hotel’s Collective Bargaining Agreement
- Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, housekeeping through the capital budgeting process
- Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results
- Thorough understanding of profit and loss management, Hotel Operations, marketing and management of activities
- Supervise the front office staff, cash control for agents, staffing, and guest services during the overnight shift
- Maximize hotel profitability by ensuring the team generate revenue opportunities while enhancing efficiencies throughout the operation
- Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc
- Full understanding of Social Media: Facebook, YouTube, Twitter, etc
- Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
10
Experience For Assistant to the Hotel Manager Resume
- The HM manages all Rotor Lodge departments – Front Desk, Liquor Store, Shop, Bar, Kitchen, Housekeeping and Maintenance
- Regularly updating the Area GM on all operations achievement and key issues
- Monitors applicable laws and regulations, including Health & Safety, and ensures compliance
- Monitors purchasing practices to ensure compliances with IHG® policy and procedures
- Assist overseeing daily work assignments of Front Office staff
- Confidently communicates their vision for the hotel and inspires the team in the delivery of the DoubleTree essence – Simply Welcoming
- Attends and participates in all Planning Committee meetings, operations meetings and events
- Responsible for the day-to-day operation of the front office, housekeeping, PBX, wardrobe and valet
List of Typical Skills For a Hotel Manager Resume
1
Skills For Assistant Hotel Manager Resume
- Solid experience in a compatible luxury hotel with proven track record in business acumen
- Good communication skills and sense of responsibility
- Proven leadership skills, results oriented
- Broad business view, solid business acumen obtained from a strong understanding of hospitality
- Strong understanding of Yield Management, key revenue metrics and a proven ability to exceed revenue / profit targets
- Possess English language skills both written and oral for guest correspondence and departmental guidance
2
Skills For Overnight Hotel Manager Resume
- Prior hotel management experience in the Middle East as well as in Europe & US
- Acute business management and sound leadeship skills are essential
- Well rounded experience across all hotel departments with a passion for guest experience and product services with
- Very strong commercial mind-set with strong abilities for revenue generation
- Proven leadership experience in a customer focused environment
- A strong understanding of hotel operations and administration to include, budgeting, forecasting, human resources, sales & marketing
- Proven record of co-ordinating and leading multiple departments to work towards achieving targeted GOP, CES & Guest satisfaction scores
- Demonstrates success in evaluating risks and developing proactive strategies and plans to mitigate business issues
3
Skills For Eam-hotel Manager Resume
- Proven ability managing P&L's and managing budgets
- Strong financial acumen, with 2 years or more with budgeting and forecasting
- Big energy with a passion for skiing, hiking, and the mountains, as well as a strong appreciation for the CMH culture and legacy
- Good command in speaking Cantonese or Mandarin and fluent in speaking English
- Experience developing standards and operating procedures
- Maintain productivity within the department with effective scheduling and staffing levels
4
Skills For Assistant to the Hotel Manager Resume
- Proven success in talent management (hiring and development)
- Has demonstrated the ability of building high performance operation teams
- Demonstrates ability to deliver results under difficult trading conditions, and shows capability when faced with complexity and ambiguity
- Is sophisticated and refined, personally involved in creating unique and exceptional experiences
- Experience in the position of Executive Housekeeper/ Housekeeping Manager or Front Office Manager
- Experience in managing a team of 80 or more employees in a 4 or 5 star hotel
- Previous opening experience in Asia Pacific
- Create positive, appropriate, effective and sustainable working relationships with a diverse group of people at all levels in all circumstances
- Experience in the management operations, sales and marketing, or related professional area
5
Skills For Dual Hotel Manager Resume
- Experience managing owner relationships
- A clear understanding of hotel industry is necessary as well as analytical capabilities, experience in study cases and market research
- Experience in a hospitality EAM or Director of Operations in a 5 star upscale or Luxury setting
- A strong and known reputation within the hospitality industry and an extensive external network of key contacts within the relevant operating market
- Proficient knowledge of MS Office software to include Excel, Word and PowerPoint required, along with experience in Kronos or other timekeeping systems
6
Skills For Hotel Manager Resume
- Check and monitor staffing in all areas to ensure optimal guest experience
- Experience as Hotell Manager or Director of Operations within a similar quality hotel
- International Experience as Hotel Manager within a similar quality hotel
- Experience as General Manager or Director of Operations within a similar quality hotel
- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
- Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
- Prepares and operates within the constraints of the residences’ Annual budget
- Hotel Management experience in a similar quality hotel
- Work on a team that is built on mutual respect, collaboration, excellent service
7
Skills For Assistant Hotel Manager Resume
- Experience in a position with similar managerial capacity
- Operations manager / limited service GM with 5+ years of progressive experience in hotel industry
- Able to develop and maintain effective relationships with both internal and external stakeholders
- For Golf and Country Club Hotels: previous experience in the Leisure Market
- Work experience as Assistant Director of Finance or Chief Accountant
- Progressive career in Housekeeping in an international hotel with at least 5 years experience in a similar role
- Front Office Manager or Executive Lounge Manager experience is required
8
Skills For Overnight Hotel Manager Resume
- Has international hospitality work experience
- Strong operational background in either rooms division or food & beverage
- Proven ability to manage and influence multiple owners simultaneously
- Excellent eye for detail and the ability to think outside of the box
- Or more of progressive senior management hotel experience (typically with Hyatt)
- Experience in a senior role in a hotel rooms or food & beverage area
- Previous experience with Labor Relations in an union environment
- Hotel management/supervisory experience
- Large resort management experience required
9
Skills For Eam-hotel Manager Resume
- Previous experience as a Hotel Manager or Executive Assistant Manager is essential
- Demonstrated ability to deliver the financial goals of the hotel
- 5 star and/or 5 Diamond property experience
- Experience as Front Office Manager and/or Director of Rooms in a 4 or 5 star, 400 rooms or more hotel
- Strong ability to identify and manage emotions in oneself and empathize with the emotions of others
- : 3-5 years of experience in operations e.g.Front Office, Housekeeping, Guest Service and Reservations
- Demonstrates cultural adaptability
- Experience in Asia is an advantage
10
Skills For Assistant to the Hotel Manager Resume
- A second or third language skill at a spoken level is considered an asset
- Excellent knowledge of core hotel operations and of the luxury hospitality industry
- Display strong work ethic and team work
- : 2-4 years previous experience in hotel management
- Strong background of Food & Beverage operations and concepts in a multi outlet operation with large banqueting facilities
List of Typical Responsibilities For a Hotel Manager Resume
1
Responsibilities For Assistant Hotel Manager Resume
- Assist Regional Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows
- Proven track record of success in achieving revenue and service objectives
- Maintain a strong knowledge of local market(e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
- Inspires the team to deliver exceptional customer experiences – every guest, every time
- Operate hotel manually in the event of a system or power failure
- Contract with third-party vendors to consolidate purchasing for operating supplies and FF&E
- Manages service delivery in all areas ensuring excellent service from point of entry to departure
2
Responsibilities For Overnight Hotel Manager Resume
- Is responsible for providing innovation and renewal in the hotel’s guest experience, with particular focus on rooms & F&B
- Ensure regular & effective communication (e.g. Huddles) with the hotel team to achieve / maintain a high level of trust & engagement
- A strong and developed operational background, preferably in Food & Beverage would be advantageous
- Experience in high volume, high occupancy hotels with large Food and Beverage facilities
- Previous experience in the same or similar role within the Hospitality Industry
- Be comfortable operating with developing processes and procedures and playing a part in establishing ways of working
- Deliver regular rolling forecasts with supporting commercial focus insight back up
- Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Fluent in Japanese writing and speaking is required
3
Responsibilities For Eam-hotel Manager Resume
- Handles owner’s complaints by following the instant pacification procedure and verifying guest satisfaction
- Responsible for overseeing the coordination of group sales and bus patrons
- Review operating expenses and revenue in all Hotel departments
- Oversee the instruction and training of supervisors in procedures and methods to follow in customer relations and general efficiency within their departments
- Communicate with other department managers to provide smooth working relations between departments
4
Responsibilities For Assistant to the Hotel Manager Resume
- Ensure cleanliness and standards are being maintained in all public areas, guest rooms and corridors
- Provide info to call center on upcoming events and promotions
- Attend operational line ups at least once a week (Housekeeping, Front Desk, Culinary and Banquets)
- Forecasts funding needs and develop budget to reach short, intermediate, and long-range goals
- Participate in financial activities of hotel such as setting room rates
- Develop, maintain, and participate in training programs for staff to ensure efficient operations
- Responsible for safety and security of the asset. Coordinate with security team and all departments to ensure all systems are functioning
- Handles any emergencies that might arise protecting associates, guests and asset in the process. Interact with local authorities as needed
5
Responsibilities For Dual Hotel Manager Resume
- Assists in serving guests in any service departments as needed
- Familiar with both PMS and POS and through knowledge of Hilton operating systems
- Communicate all information regarding shift activities to proper individuals with notations on actions taken along with required follow up
- Collects in-room dining menu hangers and ensures guest corridors are clear of room service trays and other items
- Develop an empowered team through coaching, leadership and delegation
- Inspire all teams to deliver consistent levels of service within the Novotel Brand and advocate a guest passion while increasing operational productivity
6
Responsibilities For Hotel Manager Resume
- Some travel is required for training, conferences and recruitment
- Have an opportunity to engage in diverse and challenging work environment
- Previous exposure to Catering and/or Rooms Sales
- Manage the daily hotel operations which includes Rooms, Food & Beverage, and Engineering
- Establish a common purpose working within a highly diverse team
- Responsible for short and long term planning and the management of the operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Hospitality related courses such as wine tasting, food preparation, fine cuisine and food safe are an asset
7
Responsibilities For Assistant Hotel Manager Resume
- Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
- Able to resolve conflicts guests, supervisor and employee while demonstrating professionalism always
- Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance
- Is fully accountable for the execution of the operating plan of the hotel and the consistent implementation of brand or regional initiatives
- Reviews financial reports and statements to determine how the hotel / departments are performing against budget
- Creates and maintains customer-driven operations, empowering hotel staff to excel in superior customer care
8
Responsibilities For Overnight Hotel Manager Resume
- Coordinates internal training and development programs
- Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc
- Built a top performing management team
- Develop, implement and monitor team member succession planning to ensure future bench strength
- Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies
- On property parking options
9
Responsibilities For Eam-hotel Manager Resume
- Preferably working knowledge of the Lebanese market
- Successful track record of creating positive associate and customer relations
- Grasp, bend, stoop, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes, and luggage weighing up to 75 lbs
- Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
- Stand, walk and/or sit while continuously performing job functions for an 8 hour shift
10
Responsibilities For Assistant to the Hotel Manager Resume
- Complimentary Dry Cleaning
- BC Serving it Right
- High-level proficiency in Microsoft Office including Outlook, Excel, and Word
- Dry cleaning benefits
- Direct and support operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
- Ensure the hotel’s mission and culture is communicated to every associate
- Participates in the development of the hotel’s business strategies
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