House Manager Resume Sample
Lura Deckow
8375 Padberg Drive,
Detroit,
MI
+1 (555) 189 1704
Work Experience
House Manager
11/2015
-
PRESENT
Chicago, IL
- Attend, manage, supervise ALL regular season productions and special events for department
- Hire, train and supervise Box Office Manager
- Maintain check-in list of Scholarship students serving as Ushers
- Oversee all Theater Patron needs including seating Arrangements, guest relations, and safety
- Supervise Concessions sales at show intermissions including maintaining the concessions inventory and restocking when necessary
- Coordinate with Stage Managers as to the opening of House pre-show, start of show, late comer seating, and intermission start and end times
- Oversee cleaning of Lobby and Auditorium for
- Coordinate with Warehouse Theater staff as to enforce all safety, emergency protocol on a show night
- The House Manager responsibilities to be done with the assistance of the Stage Manager and Production Manager
Back of House Manager
11/2012
-
08/2015
Los Angeles, CA
- Oversee Box Office Petty Cash
- Collaborate with Felix Event Center regarding ticket sales
- Be able to listen to what people are saying (while understanding what people aren’t saying) to identify and address underlying issues. Knows when to escalate critical issues
- Assist the Chief Steward in the leadership of the stewarding department including participation in purchasing, training, scheduling, payroll and performance management
- Maintain and adhere to budgetary guidelines with respect to labour, breakage, inventory & preventative maintenance of dish machines
- Attend daily BEO meetings to assist in the planning and communication of all events
- Attend weekly OPS and F&B meetings as required
- Actively promote a safe and hazard free work environment. This includes ensuring proper food handling procedures (“Food Safe”), cleaning and storage of food containers, use of cleaning chemicals & PPE’s and the timely maintenance of dishwashing equipment in all kitchens
F&b Hops House Manager
09/2006
-
10/2012
Phoenix, AZ
- Encourage involvement of all stewards to help them develop their skills and ideas
- Actively assist, washing, in the stewarding stations as required during high volume periods. Leading by example, setting the tone for work ethic and standards of quality through action
- Liaise with Banquets to ensure that all function equipment needs are on hand and in good working condition, including assistance with service of banquet meal functions
- Liaise with all outlets to ensure operational needs are being met
- Opens and closes the Museum for the daily tour schedule, including opening both the Homestead and The Evergreens and setting up and closing out Tour Center cash register and credit card machine
- Manages the Tour Center and visitor services during the Museum’s open hours
- With assistance from Museum Assistants, sells admission tickets for tours
- Keeps an accurate record of visitor attendance
Education
Concordia University Wisconsin - Kenosha Center
2001 - 2006
Bachelor's Degree in Counseling
Professional Skills
- Help to deliver a consistently excellent experience for members and guests by creating and maintaining a pleasant, clean, calming environment
- Two years related work experience including supervisory experience
- Build strong relationships with team members, becoming the go-to support person that helps to keep this all-star team performing at its best
- To uphold excellent housekeeping practices to ensure a safe, clean and pleasant working environment and to ‘Work clean, work tidy’ at all times
- Experience working with developmentally disabled individuals
- Experience working with MR/DD population
- Maintains authority to direct employees regarding patient flow prioritization
How to write House Manager Resume
House Manager role is responsible for interpersonal, planning, coaching, payroll, credit, training, recruiting, purchasing, security, compensation.
To write great resume for house manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For House Manager Resume
The section contact information is important in your house manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your House Manager Resume
The section work experience is an essential part of your house manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous house manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular house manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative House Manager resume experience can include:
- Ensure all systems are maintained and managed effectively
- Communicates effectively with multiple departments to ensure that events run smoothly
- Offer assistance to customers and handle customer issues providing an excellent customer service
- Completes high priority, vital assignments quickly and accurately by doing whatever it takes
- High volume purchasing, food storage, inventory control and sanitation experience
- Ensure excellent guest service through internal measurement and external i.e. Trip Advisor
Education on a House Manager Resume
Make sure to make education a priority on your house manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your house manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in House Manager Resume
When listing skills on your house manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical house manager skills:
- Strong background in customer service and satisfaction, excellent interpersonal skills
- Strong supervisory, leadership, hands-on management and coaching skills
- Excellent communication skills across all mediums – presentation, telephone, correspondence, face to face etc. in English and preferable a 2nd language
- Supervisory/Management experience; leadership skills
- Customer service experience; tact and diplomacy skills
- Inspire, encourage and motivate teams through leading effectively
List of Typical Experience For a House Manager Resume
1
Experience For Back of House Manager Resume
- Three years of RN experience, including 2 years of management
- O Oversee team of Hospitality Managers and Social Ambassadors focused on Guest Experience
- Management level experience is desirable
- Fork lift experience desirable
- Demonstrates willingness and initiative to be flexible in work hours for events and generally availability
- Strong financial, budgetary, and food cost control practices
- Five years of guest service experience
- Assist the Front Of House Manager with recruiting, managing, training and developing the Front Office team
2
Experience For Assistant Front of House Manager Resume
- O Guides, directs and assists nursing personnel on the evening, night, weekend and holiday shifts
- Assist with event needs, including setting up and strike of tables and chairs
- Report observations relating to incidents or building maintenance and repair issues to appropriate personnel
- Oversee use, storage, and working condition of Center equipment
- Prepare monthly reports on shortages in china/silverware and equipment and requisition replacements as required while following budget guidelines
3
Experience For Division Project House Manager Resume
- Follows Health & Safety, and Company guidelines, to maintain a safe and efficient working environment
- Manages all conference room calendars. Assists with troubleshooting conference room A/V equipment
- Coordinates and arranges meetings, arranges catering, reserves and prepares facilities
- Coordinate handicapped seating requirements with Box Office and Ushers
- Monitor usher staff at all times during event; give breaks when appropriate
- Trains the ushers on the evening of performances
- Assigns staff to emergency exit points at the beginning of each shift in preparation for an emergency
- Manages the ushers while they are on duty; oversees lobby area, seating and overall comfort of the theatre patrons
4
Experience For F&b Hops House Manager Resume
- Works closely with the Box Office staff, as appropriate, regarding ticket sales and audience composition
- Organizes staff breaks, ensuring adequate coverage at all time
- Assist the Director of Front Of House Operations with setting departmental objectives, work schedules, budgets, policies, and procedures
- Support the GM in overseeing the back of house clinic operations
- Sells Museum Shop merchandise
- Answers the Museum phone
- Records notes in House Managers log book
- Implements emergency procedures when circumstances require
- Coordinate and develop relationships with Strategic Suppliers and Vendors
5
Experience For Club House Manager Resume
- Clearly describes, assigns and delegates responsibility and authority for the operation of the various food and beverage sub-departments (i.e., catering, restaurants, banquets, and kitchens)
- Works in concert with Assistant General Manager to manage valet operations to ensure proper staffing, performance, and service to members at the highest level
- Prepares and monitors annual budget, revenue goals and the expenses for the Food and Beverage, Valet and Concierge departments as well as generating various (weekly, monthly etc.) business volume forecasts and planning accordingly
- To ensure the hotel’s grievance and disciplinary procedures are followed precisely
- To be fully aware and comply with all statutory requirements on health and safety and all aspects of the hotel’s Health and Safety Policy
- Communicate regularly with the Farm Manager
- Assisting the Front of House Manager with leading a team of department managers in all areas of people management, including recruitment, training and development, performance management, appraisal and discipline
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
6
Experience For Assistant House Manager Resume
- Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
- Knowledge of quality management and service excellence. Interpersonal and communication skills necessary to develop and maintain a wide variety of cooperative working relationships, provide instruction to associates and convey information clearly and consistently through excellent written and verbal communication mediums
- Strong interpersonal skills that provides coaching and facilitation expertise. Excellent problem solving, critical thinking skills and analytical skills necessary to identify problems and develop recommendations; review, interpret and validate data and assess processes
- Clinical knowledge to evaluate level of patient care needed for assigned area. Demonstrates innovative, creative leadership style
- Uphold event policies and procedures
- Deal with any front-of-house emergencies
7
Experience For Cowles House Manager Resume
- Recruit, train, schedule and supervise hourly staff and a volunteer corp
- Maintain a positive attitude and professional approach at all times
- Ensure the service area clean and presentable
- Lorry loads are planned to ensure maximum weights are not exceeded
- Work on own initiative as well as part of a team is essential
- Knowledge of Health & Safety legislation is essential
- Establishes and manages all facility contractor and office vendor relationships
- Monthly employee birthday and work anniversary recognition
- Serves as liaison with other departments, employees and outside organizations to ensure smooth front-of-house operations.Inspects the venue during and after performances for cleanliness and maintenance
8
Experience For Olin House Manager Resume
- Works to develop and retain highly skilled and well-rounded staff including orienting, training, directing work, evaluating performance and assuring clinical competency
- Responsible for accurate and timely delivery of various reports including staff schedules, labor productivity, IRIS and others as assigned
- Participates in community activities on behalf of the organization
- Licensed Registered Nurse in the state of Kentucky
- On assigned shifts, problem solves issues related to service of excellence, HR issues, staffing, and clinical care in the absence of the Nurse Manager/Unit Director. Utilizes proper chain of command
9
Experience For House Manager / Performing Arts Resume
- Builds effective and respectful working relationships with peers and promotes optimal communication and collaboration through regular contact with the Medical, Administrative and Nursing
- Acts as a member of a care management team by assisting in the development, implementation and monitoring the nursing process with patients and families
- Facilitates, coaches, and empowers staff in the continuous improvement of patient care services within each patient care area/service
- Manages and ensures documented compliance with educational and regulatory compliance measures for assigned staff
- Manages, investigates, and implements strategies for resolution of documented quality and safety issues
- Assumes responsibility for accessing and utilizing appropriate data in order to monitor unit operations and develop action plans for identified areas of improvement
10
Experience For Group Home House Manager Resume
- Maintains active membership and participation in professional organizations
- Utilizes stakeholders in assigned area to create, develop and enhance shared vision and culture consistent with HFHN goals and renewal principles
- Mentors and facilitates assigned staff in their professional goals and promotion within the system
- Actively supports the recruitment of new staff in collaboration with Human Resources: Recruitment
- Ensure regular and VIP Guests are recognised and that the Front of House department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
- Assist Facility Manager in all aspects of coordinating, executing and overseeing events
- Schedule, train and supervise volunteer staff
- Provide customer service and support to general public and clients
List of Typical Skills For a House Manager Resume
1
Skills For Back of House Manager Resume
- Effectively communicates and coordinates appropriate activities with other hospital and corporate departments as necessary
- Experience working within a Leadership role
- Experience working in hospitality at 5 star level
- Experience with supervising volunteers
- Valid car registration and vehicle insurance and acceptable driving record
- Assists with performance evaluations and competency assessments, practice validations, as requested
- Collect tickets from patrons and ensure tickets are valid
2
Skills For Assistant Front of House Manager Resume
- Collect program fees from client; manage house monies, bank accounts, pay bills & maintain /monitor client funds to ensure effective financial management
- Overseeing the day to day operations of the yard. To include receiving, storing of vehicles and vehicle protection services
- Willing to work evening and weekend hours and split shifts
- Shipping/Receiving USPS, FedEx and UPS
- Serving as the House Manager/Supervisor and monitor client and staff activities
3
Skills For Division Project House Manager Resume
- Acting as first responder to facility issues and liaison to property management
- Provides leadership and direction to utility and culinary team including hiring, training, developing, coaching and counseling
- Computer literacy, including working knowledge of wordprocessing, spreadsheet, Microsoft Outlook and MaxTix system
- Supports the Access Center by rounding frequently to ensuring TeleTracking is up-to-date and all available beds are reported
- Assists Nursing Directors with organizing and implementing new programs as requested
4
Skills For F&b Hops House Manager Resume
- Monitor activities at Stagedoor, including answering telephones, greeting artists and visitors
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
- After show, supervise the ushers in the closing of the theatre and secure the building upon leaving
- Oversees inventory, ordering/purchasing, food cost controls, training, sanitation
- Working as a QMRP; writing goals/outcomes
5
Skills For Club House Manager Resume
- Coordinates staffing to ensure adequate daily staffing in adherence to productivity standards
- Coordinates and assists clinical staff in implementing patient death protocols according to policy/procedure and facility processes
- Evaluates staffing schedules and ensures that staffing is based on patterns and patient acuity
- Makes rounds in nursing areas and non-nursing areas and evaluates activities
- Visually detect prohibited items being brought into the building
- Collaborates with Nursing Development and directs the unit educators to plan, implement, and evaluate on-going unit educational programs
- Supports on-going research by directing necessary resources, education and facilitation in the assigned area
- Completes specific and on-going mandatory and developmental leadership learning opportunities both within and outside of the Henry Ford System
6
Skills For Assistant House Manager Resume
- Responsibility for budgeting, cost controls and optimizing revenue and sales opportunities
- Serve as contact person during evening and weekend events
- Record vehicle information accurately and legibly including the logging of plant usage
- Assists in continuing training of the front of house staff
- Responsible for Space Planning for all employees on the growing Connected Fitness team
- Assists in planning and logistical arrangements for recruiting events, brand tours, meetings, and external fitness, tech, and social engagements
- Evaluates existing policies and procedures and makes recommendations for improvements and staff training
- Guides, directs and assists nursing personnel on the evening, night, weekend and holiday shifts
7
Skills For Cowles House Manager Resume
- Owns onboarding for new hires and candidates, including
- Adheres to HACCP guidelines to ensure efficient, safe and sanitary food production, purchasing, receiving, food storage and facility maintenance
- Acts as a customer contact during performances, dealing with complaints and inquiries
- Develops and supports a high functioning team and healthy work environment by directing
- Assists in the provision of staffing and clinical support to new and expanding units
8
Skills For Olin House Manager Resume
- Facilitates communication with all providers regarding patient throughput
- Assures safe working conditions are maintained in the patient care areas
- Promotes patient safety utilizing the national patient safety goals as a guideline
- Assists with Service Recovery efforts when following up on patient/family complaints
- Schedules and cancels agency nurses and patient observation aides according to guidelines
9
Skills For House Manager / Performing Arts Resume
- Interprets policies and procedures to staff and monitors compliance; assists with developing new policies
- Attends and actively participates in nursing department committees, meetings, and management seminars
- Initiates and documents employee counseling/discipline
- Direct patrons to seating locations
- Maintain even temperament during stressful periods
10
Skills For Group Home House Manager Resume
- Willingness to work varied shifts, including weekends and holidays
- Possess leadership qualities and able to exercise independent decision making
- Support and empower our service providersas they deliver amazing, safe, and professional massage and skin care services
- Handles visitor relations including special requests and acts as liaison between visitors and other staff
- Be an active colleague of Fairmont St Andrews team in our brand promise of ‘Turning Moments into Memories’ for our guests
- Responsible for overall management of Front Office operations, including, Guest Relations, Concierge, Nights and Executive Lounge
- Ensure compliance with all Brand Standards including guest service
List of Typical Responsibilities For a House Manager Resume
1
Responsibilities For Back of House Manager Resume
- Ensures that patron interactions are handled in accordance with established procedures, and resolves all guest concerns as they arise
- Creates and maintains employee schedules and adjusts station assignments to ensure proper coverage throughout the auditorium
- Prepares reports on show events and incidents
- Current ACLS/PALS/CPR certification at time of hire
- Manages relationships and contracts with property management and office vendors
- Orders and maintains supplies, equipment, and office essentials
- Interprets and implements established hospital policy with hospital staff members, patients and visitors on a regular basis
2
Responsibilities For Assistant Front of House Manager Resume
- Serves as a conduit to leadership and administrator on call for communication, and as appropriate, for direction of critical patient, associate or operational event
- Manage the receivable and storage of kitchen goods
- Manages daily facilities operations including
- Climb stairs; walk through the seating areas and stand/bend/stoop for long periods of time
- Assist/direct patrons to exits in an emergency evacuation situation
- Greet patrons and scan tickets at entrances
- Knowledge of theatre practices and audience services
- Knowledge of office management responsibilities, systems and procedures
3
Responsibilities For Division Project House Manager Resume
- Oversee concessions/merchandise transactions
- Provides leadership to usher staff
- Recognizes exemplary work performance and guest service
- Liaison to property management
- Weekly Connected Fitness Team lunches
- Other various corporate events
- Communicates and liaises closely with Executive Assistants, Event Managers, Facilities Team and other teammates at Under Armour Headquarters
- Assists with Give Back opportunities
- Arranges Brand Orders for executive clients and guests
4
Responsibilities For F&b Hops House Manager Resume
- Facilitates IT needs of the Connected Fitness office with the IT team. Helps troubleshoot office equipment (e.g. printers, scanners, etc.)
- Assists with other requests as needed
- Arrive for event at usher call time and be ready to open theater one hour before showtime
- Be on radio at all times
- Supervise ushers in preparation of theatre for event
- Meet with Stage Manager, Box Office Manager, Security Supervisor and ushers to discuss specific event details/requirements. Work with management team to ensure standards are being met
- Check in and brief back-door security usher for Berklee shows
- Act as liaison to police detail and/or Berklee security scheduled for event
- Manage emergency situations, such as medical emergency or house evacuation. Coordinate with and inform appropriate parties
5
Responsibilities For Club House Manager Resume
- For pro shows, settle with merchandise representative and fill out appropriate house reports
- Handle and reconcile merchandise money
- Provides immediate administrative and clinical leadership to unit staff and ancillary departments and coordinates hospital-wide activities as necessary to resolve problem situations as they arise
- Self-starter and ability to multitask
- Lift, bend, carry up to 40 lbs., manage proper storage of food items as necessary
- Executes health and safety policies, and evacuation procedures for the venue when necessary
- Coordinates activities with the Stage Manager, Technical Director and other appropriate staff
- Respond to and resolve complaints
6
Responsibilities For Assistant House Manager Resume
- Explain and enforce policies and procedures
- Enforce college health, safety, fire and departmental regulations
- Maintain and provide proper security for equipment used
- Assist the Front Of House Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Director of Front Of House Operations to oversee the entire Front Office & hotel night operation to maintain high standards
- Assist the Director of Front Of House Operations to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
7
Responsibilities For Cowles House Manager Resume
- Work with leaders to develop approaches and propositions to drive additional revenue throughout the hotel
- Drive SALT through problem resolution to a consistent high level by minimizing and effectively resolving guest complaints, including awareness within the team and addressing any concerns with relevant action plans
- In absence of safety and security manager or exec chef and Dir of F&B Be in contact with any authorities that arrive at the building – for example Health & Safety, police etc. Ensure they have all information that is required, keep abreast of the situation and follow through to end of visit
- Ensure FOH teams are ready and trained to deal with DOWNTIME operations through the use of OFFQ within the hotel to prevent a negative impact on guest operation
- Ensure all jobs posted through HOTSOS during night operation are closed within relevant service times and escalation process is followed to prevent any guests being inconvenienced through lack of follow up
- Handle Guest Assistance issues logged to the hotel out of normal business hours to ensure 100% guest satisfaction and close the cases by replying directly to the guests within the timelines
- To managing customer complaints, make it right solutions and working to reduce the number of issues, finding and implementing solutions, making recommendations
- Schedule the team to deliver optimal levels of productivity / guest service and maintain purchasing cycle in line with forecasted activity
- To be the responsible person on shift in case of fire alarm or crisis command activation to liaise with hotel safety and security teams to respond when alarm pagers or Alert Sense is activated
8
Responsibilities For Olin House Manager Resume
- Assist the Director of Front of House operations with recruiting, managing, training and developing the Front Office team
- Conduct monthly night communication meetings, and produce minutes
- Assist the Director of Front of House operations with staff performance issues in compliance with company policies and procedures
- Recruit, interview, hire, and onboard new Service Providers
- Retain Service Providers through positive culture, employee engagement, and open communication
- Restaurant/hotel/golf course management experience with at least 1 year most recently in an Assistant General Manager or General Manager position within a Restaurant, Hotel, or Golf Environment
9
Responsibilities For House Manager / Performing Arts Resume
- Utilizes computer software applications such as MS Outlook, Word and Excel
- As a clinical Registered Nurse
- CPR Certification or willingness to obtain within first four weeks
- A willingness to work outdoors in all weathers
- Current license to practice in the State of Michigan as a Registered Nurse
- Knowledge of health, safety and fire regulations
10
Responsibilities For Group Home House Manager Resume
- 4-5 hour shifts, mostly nights and weekends
- Hotel discounts at over 5000 hotels worldwide for associates, friends and family
- A passion for attention to detail and excellence
- Provide counseling to clients by identifying & addressing need areas & assisting with treatment goals and objectives to aid clients in achieving rehabilitative success
- Coordinate day, evening and weekend activities for clients by planning structuring & designing activities in accordance with treatment plan mandates and client recovery needs to enhance client community living skills development
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