Payments Manager Resume Sample
Work Experience
- Developing and working to project plans
- Years: Swift, ACH, Wires, EFT Core Payments including Retail and Corporate payments; Cards Acquiring and Issuing; Regulatory Compliance Digital Innovation Mobile Payments Payments Re-platforming Real Time Payments and Real Time Payment Architectures Open Banking/Open APIs Block Chain / Distributed Ledger Swift, ACH, Wires, EFT
- Developing and championing a product vision, product strategy and product roadmap in support of corporate goals and objectives
- Using customer & market research, customer and user feedback, customer usage and competitive analysis to identify new product opportunities and enhancements
- Presenting and clearly articulating product strategy to company leadership
- Prioritizing, designing and implementing projects and enhancements
- Skilled in financial analysis and reporting with and strong analytical, problem solving and organization skills
- Demonstrated excellent relationship management skills with internal clients (i.e. executive management, peers, and colleagues); proven ability to develop creative and collaborative approaches to driving client-focused solutions which also benefited the company’s top and bottom lines
- Knowledgeable of all phases of Credit Operations to include credit marketing, risk underwriting, and regulatory compliance
- Demonstrated success in marketing, strategy, and implementation of payment and/or credit card programs
- Working knowledge of the aspects of the Consumer Payments Industry: General purpose card acceptance and Private Label Credit
- Strong presentation, and interpersonal and oral/written communication skills
- Management experience
- Analyzing credit card portfolio performance (Perform P&L / net margin analysis, costs, operations, and sales impact)
- Negotiating contract costs with prospective lenders including credit card program features and options
- Developing and providing cost effective credit card solutions
- Handle stressful situations, such as meeting tight or constantly changing deadlines
- Ensures adoption of enterprise and department processes and procedures. Lead/contribute to
- Work directly with local market teams, clients and partners (in conjunction with global and regional solutions teams) to implement initiatives to drive the innovation agenda in-country and grow the core business
- Develop and maintain relationships with senior decision makers within all major clients to complement and support relationship management by the geographic and sales teams
- Understanding the digital landscape, mobile payments, and of TD products and services
- Passion for following and tracking industry trends and incorporate relevant information into day to day activity
- History of embracing and implementing change
- Proven interpersonal and relationship management skills, ability to partner with multiple internal stakeholders
- Communicate with and influence across all levels within the organization, both written and in person
- Empathize with customers and a willingness to go the extra mile to solve their problems
- Identifying and driving payment optimization initiatives with internal and external partners
Education
Professional Skills
- Excellent team manager with at least 2 years of experience and proven track record demonstrating accountability
- Proficient English speaking and writing skills required
- Ensuring Clients have been authenticated by staff prior to discussions related to the Client’s products/issues/inquiries
- Extensive experience in building and implementing payments systems, and defining payments systems and frameworks in large complex organisations
- Be an excellent people manager by coaching and developing team members and establishing measurable goals
- Experience in accounting/finance department at multinational companies. working with commercial functions and headquarters groups
- Management experience in a healthcare environment with increasing levels of responsibility
How to write Payments Manager Resume
Payments Manager role is responsible for relationship, reporting, analysis, financial, integration, retail, finance, credit, training, procurement.
To write great resume for payments manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Payments Manager Resume
The section contact information is important in your payments manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Payments Manager Resume
The section work experience is an essential part of your payments manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payments manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payments manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Payments Manager resume experience can include:
- Proven ability to effectively analyze data and present solid recommendations
- Strong organizations skills to include effective time management in all key responsibilities of the job
- ·Strong problem-solving skills, and attention to detail
- Define project plans and excellent presentation skills
- Strong interpersonal and leadership skills with the ability to interact with many departments and levels of Management
- Strong organizational skills and the ability to handle stringent deadlines
Education on a Payments Manager Resume
Make sure to make education a priority on your payments manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payments manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Payments Manager Resume
When listing skills on your payments manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical payments manager skills:
- Coaching of subordinate staff on service development and skill training, through demonstrated direct selling/referring and recognition of referral achievement
- High level financial analytics skills, balanced with knowledge of practical and commercial issues applicable to payments functions
- Effectively manage and develop staff within the Inquiries area by
- Exceptional people and relationship skills
- Relationship Management – required to represent Scotiabank and deal effectively and professionally with outside companies
- Experience working and negotiating with external business partners and vendors, including price negotiation and contract management
List of Typical Experience For a Payments Manager Resume
Experience For Manager, Payments Resume
- Prior experience managing CNP (card not present) payment processing in an e-commerce environment, including relationship management with card schemes, card issuers and acquirers
- Assist in developing the EMV rollout strategy for automated fuel dispensers
- Assist in developing the business case and implementation plan for Level 3 data capture opportunities at automated fuel dispensers
- Product development expertise for alternative payment methods
- Both research and recommend new strategic initiatives into the organization and lead their implementation
- Partner with Discovers client teams to drive the opportunities through appropriate governance processes
- Be a thought partner to the larger product organization and thrive in a fast-paced, entrepreneurial environment
Experience For Manager Payments Resume
- Demonstrate creative thinking, passion and drive to champion new ideas throughout the organization, tenacity to create commercially viable solutions and flexibility to evaluate and adapt to market feedback
- Directly manage (supported by the Burberry Legal and Procurement Teams) all commercial and legal negotiations/terminations with 3rd party payment providers and services providers
- Maintain effective relationship with Corporate PFS, facilities, NIC’s and the NMC
- Strong ability to follow-up, details oriented, and influence
- Proven ability to work across teams to develop and document business requirements
Experience For Senior Manager, Payments Resume
- Financial industry experience
- Align the business on a single Payment Delivery Roadmap/Strategy
- Assist in developing a best rate interchange model to analyze interchange performance by store, by card type, and other controllable and non-controllable payment fee drivers
- Manage the best rate model on a daily basis to identify actionable optimization opportunities and interchange fee reductions
- Assist in developing a payments managerial reporting package designed for the senior leadership team to provide key insights on payment fee trends, savings, opportunities, and forecasting
- Assist in developing and managing a comprehensive fraud monitoring reporting package with key insights to identify fraud levers and optimization opportunities
- Collaborate with the Marketing department to provide key insights and payments expertise with respect to the Murphy USA loyalty program and mobile/digital payment capabilities
- Assist in managing key initiatives and other special projects
Experience For EN Payments Manager Resume
- Stays informed on new and modified consumer lending laws and regulations and incorporates knowledge into credit and payment processes and procedures
- Over sees all relationship management activities and day-to-day functions of assigned programs and partners
- Monitors, analyzes, and manages performance standards with our credit and payment providers
- Manages overall P&L of assigned programs
- Responsible for the changes in policy and procedure related to the service provided by credit and payments provider to improve productivity and results
Experience For Senior Manager Payments Resume
- Accountable for all product development and new initiatives for assigned program
- Act as subject matter expert related to payments and credit within the company, and as a cross-functional participant on project teams
- Actively participates in credit marketing programs and assists marketing in the creation and strategy of credit marketing programs, corporate initiatives, and special projects for Signet brands
- Ensures that Payments Department policies and procedures effectively integrate with other internal/external stakeholders and that process outcomes deliver a superior experience for Ditech customers and clients
- Maintains effective and regular communication forums with stakeholder business units to ensure policies, procedures, and business processes/technology are working as intended, and that projects and other business initiatives are completed within acceptable timeframes
- Develops and implements tactics that support operational efficiency, risk mitigation, legal and regulatory compliance, financial responsibility, team member engagement, and a superior service experience for our customers
- Leads, recruits and retains high-performing team members, holding them accountable for both individual and department goals
Experience For Manager, Gift Cards & Alternative Payments Resume
- Regularly publishes operational production metrics that provide a comprehensive view of performance related to payoff posting
- Regularly evaluates technology, policies, procedures, and customer communications that relate to these processes, and makes recommendations for changes when appropriate
- Preparation of weekly payment runs for Subcontract, Purchase Ledger and Operated Plant Hire to include checks and assurance prior to payment
- Retail credit experience with an emphasis in credit and payments activities and operations
- Technically competent and experienced in creditor management
- Ideally has experience in either the construction, highways maintenance or utilities industries
- Manages cash reallocation requests and ensures timely and accurate processing
Experience For Director / Manager, BB Payments Resume
- Responsible for managing the reimbursement, refunds & check process for escalated items and special projects
- Acts as a change leader, and one who helps teams understand and embrace change; Is action-oriented, intellectually curious, and results-driven
- Has experiences that demonstrate a preference to work collaboratively with peers, other business units, process stakeholders, and all levels of leadership to achieve shared objectives
- Oversees offshore operations and quality control oversight for payment and cash maintenance processes
- Oversees offshore operations and quality control oversight for reimbursement, refund and check requests
- Ensures proper reporting is established for offshore teams to clearly outline various statuses including but not limited to: staffing, billing, Service Level Agreements, individual and team performance
- Regularly publishes operational production metrics that provide a comprehensive view of performance related to payment postings, reimbursements, checks & refunds
- Strong regional expertise in Southern Europe including Spain, Italy, and Portugal
Experience For Manager, Payments Processing Resume
- + 8 years of relevant experience
- Building and maintaining relationships with business partners across the region which include banks, card schemes, and acquirers
- Significant industry knowledge of global CNP (card not present) payment processing, recurring billing, and e-commerce
- Coordinate the changes in policy and procedure related to the service provided by credit and payments provider in an effort to improve productivity and results
- Act as subject matter expert related to payments and credit within the company, and as a cross-functional participants on project teams
- Coordinate internal integration efforts related to credit and payments functions
- Supervise, develop, and evaluate the efforts of 1-2 direct reports
- Provide oversight and supervision for purchase ledger team
- Ensure coordination and best practice across SMP for the PTP process
Experience For Manager, Payments Investigations Resume
- Understand and drive contract performance linked to client expectations and agreed KPI’s
- Ensure payments are made in accordance with contractual terms
- Facilitate operation of Project Bank Account(s) in accordance with client contracts
- Preparation of monthly payment runs for subcontractors linked to Project Bank Accounts
- Preparation of MI for Highways England
- Identify areas for development of financial systems to support the requirements of the business
- Work to tight deadlines, with accurate outputs
- Desire to progress through personal drive and commitment to the delivery of results
Experience For Senior Manager Rebates & Payments Resume
- Ambassador for Kier Highways and its culture and values
- Scope New Proposals - work with potential clients to understand the parameters of implementing Medidata Payments (i.e. treasury models, global footprint, tax implications, currency, etc.) and how this impacts implementation and product usage
- Manage RFI/RFP Content – drive input for proposals, RFIs, and RFPs
- Client Portfolio Management - plan cross functional implementation, track status of live studies, and document lessons learned / customer feedback for product roadmap
- Financial Forecasting – work with Finance to provide inputs for revenue forecasting (study/site activation, payments made, estimates of FPI/LPO, etc.), and reconcile expenses related to disbursement partner
- Manage Disbursement Partner – oversee governance/meeting structure and planning, co-ordinate communication of upcoming studies, and manage implementation of new studies
List of Typical Skills For a Payments Manager Resume
Skills For Manager, Payments Resume
- Strong understanding of Microsoft Excel and Computerised Accounting Systems, Causeway experience desirable
- Demonstrates analytical, creative and proactive thinking as well as problem solving
- Excellent communicator both verbal and written and a willing contributor within meetings
- Balances short and medium-term priorities to address resource and operational challenges
- Experience delivery projects in Cards or Digital
- Progressive experience in the payments, technology or financial services industry
- Providing assistance with the co-ordination and implementation of training programs
- Being tolerant, offering objective, sensitive, supportive feedback to develop staff to their full potential
- Developing strategies for offering relevant payment methods to consumers
Skills For Manager Payments Resume
- Building and maintaining relationships with business partners across the region which include card schemes, card issuers and acquirers
- Monitoring and reporting on the evolution of key metrics with the region; detection of anomalies and escalation to appropriate stakeholders
- Supporting the contract management team in driving contract efficiencies
- Understanding of Barclays (or industry equivalent) service, supply, cost, risk methodologies
- Working cross-functionally throughout the organization to implement consumer payments solutions
- Sharing of best practice to proactively manage supply chain accounts
- Working with contract commercial and financial management to drive contract payment performance improvement
- Dealing with audit queries internally and externally
Skills For Senior Manager, Payments Resume
- Play a key role in designing and developing Discovers new products and solutions with the goal of differentiating and growing Discovers marketplace position
- Significant industry knowledge of global CNP (card not present) payment processing, recurring billing, and e-commerce in Europe, Middle East and Africa
- Assist in developing a debit modeling tool to identify optimized PIN debit routing opportunities
- Assist in modeling, analyzing, and negotiating incentive agreements with debit networks
- Ensures proper balancing for corresponding disbursement accounts and accounting for check inventory based on refunds and reimbursements
- Assists in the monitoring, analyzing and managing to required performance standards with our credit and payment providers
- Financial disciplines; managing demand, forecasting, budgetary process
Skills For EN Payments Manager Resume
- Ensure operations conform to established regulations and procedures and that operating efficiency and accuracy is achieved within the Processing Unit by
- Manage PIN Debit advanced smart routing capability designed to create routing optionality and fee savings opportunities
- Maintains frequent communication with offshore partners relating to process changes, loan servicing updates and overall department statuses
- Direct supervision of purchase ledger ensuring team performance is maintained and training requirements addressed
- Comprehensive knowledge of the UK and European payments landscape, including regulatory rules and regulations applicable to payments services
- Engage at all levels including CEOs, payments schemes and regulators
Skills For Senior Manager Payments Resume
- Mobile Payments, including Mobile Wallet, NFC Payments, Cloud Payments, Third Party wallets and partnerships
- E-Commerce, including Visa Checkout and other online payment applications
- Value Added Services, including Digital Receipts, Digital Gift Cards, Targeted Offers, Digital Loyalty and other Mobile Wallet initiatives
- Provide subject matter expertise on mobile and emerging payments space
- Support business development efforts and aid in client solutioning
Skills For Manager, Gift Cards & Alternative Payments Resume
- Manages the execution and development of payment and credit programs, including POS enhancements to support the programs
- Assists with the creation and implementation of store credit and payment training
- Assist in the creation of credit marketing programs, corporate initiatives, and special projects for Signet brands
- Establish positive working relationships cross-functionally across the organization
- Bank accounts reconciliations for both internal and external reporting purposes
Skills For Director / Manager, BB Payments Resume
- Liaison with other business units on inter-company balances and invoicing
- Exercises sound judgement adding value through challenge where appropriate
- Collaborative and committed to team working in Kier Highways
- Comprehensive knowledge of the end to end process for multiple payment schemes
- Tertiary qualifications within a relevant business discipline; likely to hold relevant post graduate qualification, or demonstrated strong working experience at a senior level in a payments role
- Define the key payment methods for Spotify in all APAC Markets
- Be the subject matter expert within Spotify on the subject of Payments in APAC
- Be a voice for our customers- push those payment methods that customers want to use, and optimize based on product and commercial strategies the best way to maximize customer experience and LTV
Skills For Manager, Payments Processing Resume
- Assess and onboard vendors in the space alongside the central payments commercial team
- Optimize the payment experience for maximum conversion, working internally with product teams and also externally with vendors to ensure maximum checkout conversion and transaction acceptance
- Work with players in the wider payments ecosystem (e.g issuing banks, mobile carriers etc) to drive transaction rates up with a meaningful impact on Spotify revenue in the region
- Push for commercial terms that work for Spotify and it’s customers
- Monitoring and acting upon Case Management System (CMS), AS400, IC-Mail, Indexing BSC and telephone switch management reports ensuring all incoming calls and customer requests/inquiries are properly directed and are dealt with within the Centre’s Telephone Service Feeder (TSF) and Service Level Agreements
Skills For Manager, Payments Investigations Resume
- Ensuring staff assume full responsibility for all customer inquiries/concerns/complaints directed to them by resolving those matters within their discretion to the customer’s satisfaction or by referring the customer to the appropriate source, as set out in the Bank’s Complaint Resolution Standards and Procedures
- Minimize the Bank’s exposure to risk by
- Ensuring operational requirements are met through planning and execution that sees efficient deployment of unit staff and other resources relative to customer (existing & prospective), portfolio, and procedural requirements
- Ensuring the accurate and timely processing, posting and maintenance of daily transactions
- Assisting the Director in attainment of payment objectives, by assessing new product/service opportunities, proactively tracking and identifying trends/market opportunities, and developing financial models to support business cases
- Assisting the Director in business related activities, including identification of cost reduction opportunities, preparation of business requirements, and strategic documents in relation payments
- Leading Payments operations management, including manual & guide updates, and monthly reporting
- Leads the Service team supporting existing clients by ensuring service requests or tasks are completed accurately and within Operational Performance Commitments (OPCs), being accountable for takeover and ensuring proper controls are in place for audit purposes
- Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience
Skills For Senior Manager Rebates & Payments Resume
- Experience programming in Java, Python, Spark, R or similar
- Provides leadership support to employees and supports the Bank’s Performance Management processes by
- Highly analytical with ability to make data-driven decisions; possesses excellent business/ financial analysis skills and the ability to translate identified opportunities into a strategic plan
- Strong initiative for anticipating and meeting business demands
- Thrives in a fast-paced environment, possesses a high level of intellectual curiosity, focuses on generating results and exhibits the highest personal and professional standards of integrity and ethics
List of Typical Responsibilities For a Payments Manager Resume
Responsibilities For Manager, Payments Resume
- Strong project management and collaboration skills to lead cross-functional virtual teams
- Establishing and maintaining an effective working relationship with internal payment scheme operational areas, within both BUK and Barclays Services Ltd
- Experience scaling and operating consumer focused in regulated payments or financial services
- Transfer Knowledge, creates a learning environment leading to the most efficient and effective processes
- Experience in card acquiring and payment service provision in both retail and digital is essential
- Experience building payments systems in online, e-commerce, or marketplace services
- Previous experience in commercial and legal contract delivery is essential
- Effective communicator, business proficiency in additional European languages required (ideally Spanish and/or Italian)
- Taking accountability for developing the Financial Service Banking practice and build Accenture’s innovative banking offerings, assets and capabilities
Responsibilities For Manager Payments Resume
- Developing the Banking Payments practice and building Accenture’s Payment offerings, assets and capabilities
- Running Accenture’s business (including cost management, contract management, …) with discipline, rigor and integrity
- Ensuring adherence to all ancillary scheme controls, for example, relevant Sarbanes Oxley controls, Payments Scheme Risk Assessments, Anti Money Laundering etc
- Overseeing the BUK relationship with a portfolio of Payments Schemes and regulatory bodies, potentially including (but not limited to)
- Managing complexity and diversity, displays adaptability of people and situations in times of uncertainty
Responsibilities For Senior Manager, Payments Resume
- Implementation of non-product solutions related to delivering the Payment offering
- A track record in delivering large cross-functional programmes of work is essential
- Highly analytical approach to approaching complex payments challenges in an two-sided marketplace
- Flexibility – towards new/different ways of getting things done; ensure deliverable of initiatives
- Oversight for Payment KPIs - performance management across product, services, customer care, and sales
- Contribution to Payment strategy and operational decisions
- Presentations on Payments performance to Medidata executive leadership
- Self-motivated, comfortable with ambiguity, and able to work autonomously
- : Core Payments including Retail and Corporate payments; Cards Acquiring and Issuing; Regulatory Compliance Digital Innovation Mobile Payments Payments Re-platforming Real Time Payments and Real Time Payment Architectures Open Banking/Open APIs Block Chain / Distributed Ledger
Responsibilities For EN Payments Manager Resume
- Marketing or account services experience
- Thrives in a fast-paced environment, possesses a high level of intellectual curiosity, focuses on generating results, and exhibits the highest personal and professional standards of integrity and ethics
- Comfort with engaging in both business and technical discussions
- Self-motivated, comfortable with ambiguity, organized, and able to work autonomously
- Delivering successful Banking Payments engagements (sometimes multiple at once) addressing our clients’ business challenges, delivering lasting and distinctive outcomes and value around core payments, cards, digital innovation, Digital & Emerging Payments
- Identified ways that Payments As A Service can both increase operational flexibility, reduce costs, and roadmap for implementation Renewing card issuing processing platforms to support cost efficiency and growth in volumes
- Enabling real time payments and developing real time payments architecture Helping banks in extending their value chain by reinventing their processes and products
- Driving Re-platforming Projects for increasing efficiency, stability and agility to support. Helping clients in incorporating digital technologies to stay relevant in the digital ecosystem and in developing connectivity to a wide range of payment methods
- Commercial acumen to support the establishment of the major cost drivers of the payments capabilities of Service NSW and cost recovery targets for them in line with the Service NSW objectives, initiate projects to achieve them and measure benefit realisation
Responsibilities For Senior Manager Payments Resume
- Produce and analyse process and payment management information systems, including identifying payment volume trends, issues and opportunities and take action where appropriate
- Manage Service NSW payments capabilities to ensure that customers have the means to make payments by whatever means is most convenient for them
- Monitor third party supplier costs (both internal and external) that provide services for process and payment transactions and identify trends, issues and opportunities to deliver potential cost savings at the strategic and tactical levels
- Support the development of and manage the delivery of a payment risk management plan that includes establishing the risk appetite/profile for Service NSW and continuously monitor
- Support the delivery of ‘Fee for Service’ payments services to customer Agency stakeholders to recover costs incurred and enable investment for improving service delivery capabilities
- Develop the strategic vision for EMEA Payments at Uber and its interface with global systems and operations across the organization
Responsibilities For Manager, Gift Cards & Alternative Payments Resume
- Provide global business level ownership of cash collection
- Establish and manage Uber’s EU-based compliance systems and operations, coordinating and aligning Uber’s compliance requirements with lines of business (Rides, EATS, Freight etc.), product management, and executive leadership in EMEA and HQ
- Partner with Amsterdam-based product and engineering teams to develop business and operational goals / roadmaps and provide operational support
- Maintain relationships with European card schemes and payments providers to ensure Uber’s unique seamless payments flows are broadly supported
- Work across internal and external stakeholders to manage Uber’s approach to payments policy at an EU and member state level
Responsibilities For Director / Manager, BB Payments Resume
- Balance needs of multiple disparate stakeholder groups, setting expectations, and keeping internal and external partners aligned with Uber’s strategic priorities
- Ownership and responsibility for scheme rules on behalf of BUK, ensuring adherence to rules, regulation and industry requirements are maintained at all times
- Providing SME input when responding to all industry related questionnaires, surveys, public consultations, studies, returns and media enquiries in relation to Payment Schemes
- The role holder has responsibility for facilitating the delivery of strategic and industry led changes affecting Payment Services to ensure Barclays complies with all new or amended legislation and to deliver market leading and best in class services
- Represent BUK, and deputise for other Scheme Managers at industry meetings, working groups and steering committees when required
Responsibilities For Manager, Payments Processing Resume
- Seek legal and commercial guidance and counsel on all relevant industry papers to gauge opinion regarding BUK position in order to shape discussions in line with BUK viewpoint
- Detail-minded with excellent communication skills
- A strong and proven focus on continuous improvement and driving results
- Effective management of people, resources and priorities
- Experience in supporting and managing change
Responsibilities For Manager, Payments Investigations Resume
- Build strong and sustainable relationships, influence outcomes and drive change
- Business or product management experience
- Articulate clear messages and negotiate to mutually beneficial business outcomes
- 8) Provide strong leadership and teamwork skills to ensure that work is completed effectively in a cross-functional team environment and with key partners including: Mobile Handset providers, Telcos, Wallet providers , TSMs etc
- People management experience
- Tenacity and stamina consistently to drive process improvements that withstand pressure
- Understand vision, take charge and execute
Responsibilities For Senior Manager Rebates & Payments Resume
- Occasional international travel possible
- Communication – to understand/communicate requirements, liase with others, articulate views/opinions, prepare/deliver presentations and resolve conflicts
- Results focus – market driven approach with a sense of urgency
- Customer focus – to support users/sales staff/customers and to develop products to meet customer needs