Residence Manager Resume Sample
Josianne Renner
67914 Britney Islands,
New York,
NY
+1 (555) 132 6358
Work Experience
Residence Manager
05/2016
-
PRESENT
Phoenix, AZ
- Ensure the department’s financial benchmarks +/- 3% of budget to actual by, effectively managing day to day operations, driving revenue, and monitoring departmental expenses
- Enable proactive, clear, effective and timely internal communications in order to ensure a positive and consistent member experience
- Identify, collect and interpret data so that it enables informed decision making and ensures the achievement of key performance indicators
- Ensures Residence Operations are carried out including but not limited to: rent collection, eviction notices, court appearances, recruiting, interviewing, background checks and perform intake procedures on all new residents. Ensures that residents follow all the residence rules and policies and addresses any resident discipline issues, resolve individual resident complaints, problems and issues
- Establishes trusting, strong relationships with residents and community partners. Utilize mediation and conflict resolution skills as needed to resolve incidents
- Serve as lead in ensuring the enrollment goals are met, actively seeks out and identifies referral sources and community partners and the primary point of contact for all resident inquiries and applications
- Follows up on incident reports involving resident & facility members: speaking to all parties involved, documenting all relevant information, conducting and documenting all follow up actions necessary to fully resolve the incident
Residence Life Manager
05/2010
-
12/2015
New York, NY
- Responsible for preparing various daily, weekly & monthly Residence Department reports
- Front Desk Management: Manage front desk operations to include mail and package delivery services, distribution of student cleaning and recreational equipment, visitor reception and registration, resident check-in/out, comply with the Family Educational Rights and Privacy Act (FERPA)
- General Management: Approve and implement building access for all non-residents who need to conduct work in the building
- Coordinate with University Conference Services to hire, train, and supervise Conference Assistants
- Directly supervise lead Conference Assistants
- Work directly with university conference services on housing assignments for all summer conference groups
- Participate in on going summer conference team meetings as needed
- Organize all housing transitions from spring housing to summer conferencing back to fall housing
Residence Hall Manager
02/2006
-
04/2010
Philadelphia, PA
- Collaborate with five learning centers on programs for resident students
- Meet regularly with excel center directors to further develop collaborative working relationships
- Provide weekly updates on center on goings to staff
- Serve as liaison between excel centers when staff want to collaborate for programs
- Responsible for timely completion of guests’ departure letters
- Responsible for reconfirmation of all villa guests’ departure transportation details
- Responsible for preparation of departmental purchase orders and requisitions.
- To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
Education
Oakwood University
2001 - 2006
Bachelor's Degree in Social Work
Professional Skills
- Demonstrate ability to problem solve in a fast paced environment or crisis situation, utilizing strong critical thinking skills
- Strong written and verbal communication skills, with presentation and training experience
- Experience working with Developmental Disabilities; 1+ year of Program Supervision experience
- Demonstrate professional knowledge of working within a community setting, promoting student engagement and managing wellbeing issues
- Substantial experience of managing a team, whilst maintaining professional boundaries, motivating others, securing engagement and buy-in
- Experience working with or participation in living learning communities (LLCs), themed floors or interest group communities
- Experience working with or assisting students who come from collegiate underrepresented or diverse populations
How to write Residence Manager Resume
Residence Manager role is responsible for training, health, security, research, modeling, insurance, travel, events, administrative, transportation.
To write great resume for residence manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Residence Manager Resume
The section contact information is important in your residence manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Residence Manager Resume
The section work experience is an essential part of your residence manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous residence manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular residence manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Residence Manager resume experience can include:
- Knowledge of student development theory and experience utilizing it in a work environment
- Experience of working in a Higher Education student support environment
- At least one year of experience (undergraduate, graduate or post graduate) working on a college campus
- Collaborate with OSA & Auxiliary marketing to effective market weekend programs to residents
- A strong sense of ownership and the drive to succeed
- Evidence of demonstrable knowledge of key advances in community / student engagement
Education on a Residence Manager Resume
Make sure to make education a priority on your residence manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your residence manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Residence Manager Resume
When listing skills on your residence manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical residence manager skills:
- Attention to detail & creative problem-solving skills
- Experience in overseeing student accommodation or similar experience
- Strong leadership quality; Extremely good managerial and administrative capacity
- Effectiveness in working with individuals from diverse ethnic, cultural, and socio-economic backgrounds
- Previous live-in professional experience with a residence life or university housing department on a university or college campus
- Previous experience supervising student employees
List of Typical Experience For a Residence Manager Resume
1
Experience For Residence Life Manager Resume
- Assess student success using Excelling@Iowa
- Provide feedback on updates to University Housing & Dining website
- Assist in the development of residence hall policies affecting students
- To support the Director of Operations in the overall management and strategic direction of the residences,
- Enforce health and safety regulations
- Ensure that all residence rules and regulations are maintained and followed up on
- Brainstorms ideas to fill up residence and implements solutions
2
Experience For HOA / Residence / Villa Assistant Manager Resume
- Plans set-up/tear-down of summer residences
- Supports Facilities Manager with health and safety in residence
- Supervise Resident Assistant/Community Assistant Staff
- Serve as a positive role model for students
- Assist with front desk/office operations with an emphasis on customer service
3
Experience For Residence Hall Manager Resume
- Set schedules and supervise timecards for all RAs/CAs
- Develop staff expectations for the RAs/CAs that initiate structure and communicate job requirements in the areas of staff meetings, on-call responsibilities, administrative details, work ethics, programming, staff development, and other additional responsibilities related to community development
- Provide immediate positive and constructive feedback when necessary for all RA/CA staff, and document problems to include in their personnel file
- Provide written evaluation of each RA/CA’s performance at the end of each semester/quarter
- Provide lease and contract paperwork for RA/CA staff before they move into their apartment/suite and before employment begins
- Assist in the selection of all RA/CA staff
4
Experience For Residence Case Manager Resume
- Direct operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
- Ensure that monthly financial outlooks for relevant departments are on time, on-target and accurate
- Function as a key member of the resort Extended Executive Committee and leadership team
- Prepare annual budgets for the relevant departments and administer in a fiscally responsible manner
- Lead and support all relevant areas in the achievement of their financial and operational targets
- Control all purchases for the departments, consistently aware of quality and cost
- Administer a discipline system that encourages responsible student behavior
5
Experience For Assistant Manager, Residence Services Resume
- Investigate reports of policy violation, damage, thefts, etc. Follow up with appropriate staff and students to determine accuracy. Handle serious student disciplinary violations and impose sanctions that could result in removal from campus housing
- Maintain appropriate disciplinary and administrative records
- Set-up of summer residences
- Support Facilities Manager with health and safety in residence
List of Typical Skills For a Residence Manager Resume
1
Skills For Residence Life Manager Resume
- Extensive operations experience required
- Demonstrate ability to work collaboratively through team leadership or committee involvement
- Previous leadership experience on a college campus
- Allocating accommodation appropriately ensuring student requirements are met
- Organising an evening of Residence-specific activities, weekly
2
Skills For HOA / Residence / Villa Assistant Manager Resume
- Working knowledge of computer equipment and technology and the implementation of such within an office/business environment
- Working directly with customers and staff onsite
- Ensuring residence cleanliness standards
- Timetabling of staff for student arrivals, departures, activities, and on-call shifts
- Liaises with suppliers such as cleaning, catering, security and external providers
3
Skills For Residence Hall Manager Resume
- Provide, participate and facilitate training and ongoing in-services for RAs/CAs
- Work in a fluid and ever changing situation
- We are looking for a female Residence Manager to join our team
- On-call crisis and duty response within a university residential setting
- Assist OSA with additional programs such as Homecoming, Blackout Night etc
- Ensures proper configuration of residence beds, optimizing capacity
- To oversee the operations functions of the residences, including but not limited to Food and Beverage and Rooms Division
4
Skills For Residence Case Manager Resume
- To ensure full compliance to Residences operating controls
- Oversee the day-to-day running of the residence
- Meet weekly with each RA/CA for a 1 on 1 meeting. Meet with the entire RA/CA staff weekly
- Coordinate the planning and implementation of projects
- Lead and manage the day to day operations of the above mentioned entities ensuring all service standards are followed
- Oversee Student rule book
- Oversee check-ins and check-outs
5
Skills For Assistant Manager, Residence Services Resume
- Participate in on campus activities nights and weekends
- Participate in weekly intakes
- Liaise with Security and Facilities Departments to ensure student satisfaction and seamless operations
- Liaise with Activities Team to ensure an active residence life program on campus
- Holiday entitlement 28 days per annum pro rata
6
Skills For Residence F&B Manager Resume
- Communicate conceptually detailed and complex information effectively and professionally with a wide range of people, including a proven ability to develop networks in order to contribute to long term developments
- Evidence of ability to explore customers’ needs and to adapt service accordingly, to ensure a quality service is delivered
- Evidence of ability to undertake and deliver specific projects and supervise project teams
- Years experience - negligible
- Previous Residence Manager experience
- Knowledge of Southern Florida geographic areas and culture
7
Skills For Residence Manager Resume
- Adjudication of low-level student conduct and/or student behavior issues
- Experience implementing residential curriculum aimed at supporting cultural awareness, leadership skills, academic success, social connections and/or social responsibility
- Experience with conflict mediation within suite style or residential communities
- Adjudication of high level conduct issues (i.e disorderly conduct, over intoxication, drugs)
- Expense Coordination: Oversee the purchase of residence hall furnishings. Manage residence hall furniture, furnishings and equipment inventory, replacement and repair
- Project Management: Participate as necessary in planning, problem-solving, and operational meetings including regular weekly meetings with the Housing and Dining or International House management teams
- Position works closely with the Assistant Director of Residence Life and Housing to collaboratively support and supervise Resident Assistants (RA) and with Conference Services the summer housing program
- Position works closely with the Resident Experience Coordinator for office programing and administrative functions
- As directed, position works with the Office of the Dean of Students on student conduct and appeal issues
8
Skills For Residence Life Manager Resume
- As directed, position collaborates with Student Health, Public Safety, University Counseling Center and First Year Experience as well as other departments as assigned on student related issues
- In collaboration with Office of Student Activities, develop weekend programs for resident students
- Work with Residence Life Staff to ensure staff participation and attendance at programs
- Develop, monitor and implement a weekend programs budget
- Collaborate with Wellness center on initiatives for Residence Life
- Integrate an aspect of wellness into the substance free floor
9
Skills For HOA / Residence / Villa Assistant Manager Resume
- Develop and propose a wellness floor for Fall 2017
- Encourage staff/student participation at wellness center related events
- Manage all residence activity to ensure quality and service standards are achieved. Develop and execute operational plans in coordination with the resort teams. Liaise with corporate Residential function to share and implement best practices with peer properties
- Work with unit owners and key resort departments (Food & Beverage, Engineering, and Housekeeping) to meet unit owner expectations, maximize service offerings and revenue potential
- Manage rental program agreements, owner’s usage and daily availability of units. Work with Finance manager to ensure residential rental revenue is properly credited, reported, and distributed pursuant to rental agreements in place. Manage the enrollment and execution of the rental program agreements with residence owners
- Strong communication skills and confidentiality
- Sensitivity to and responsiveness to needs and concerns of others
10
Skills For Residence Hall Manager Resume
- Organize and coordinate operational and support activities
- Lead the work of subordinates
- Maintain appropriate and professional interpersonal relationships with students
- Assist students with development of behaviors such as citizenship, integrity, honesty, leadership, professionalism, collegiality and teamwork
- Brainstorms ideas to fill up residence and implements solutions, with DOSS
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