Houseperson Resume Sample
Emerald Luettgen
91073 Moore Skyway,
Los Angeles,
CA
+1 (555) 589 7075
Work Experience
Lead Houseperson
10/2017
-
PRESENT
Phoenix, AZ
- Valid Alberta driver’s license required
- At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office
- Schedule flexibility (early morning, late nights, weekends and holidays)
- Check BEO’s to determine function, number of guests and type of event
- Understand guest’s service needs
- Empty trash and dirty linen from Guest Room Attendants’ carts
- Deliver Guest Room Attendants’ supplies as needed
- Set tables and chairs to meet function specifications
Houseperson
02/2013
-
08/2017
Los Angeles, CA
- Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms
- Responsible for keeping the credenzas’ in the hallways dusted and newspapers neatly stacked
- Be available to work overnight shifts
- Records any guests’ outgoing and incoming laundry. Compares incoming guests’ laundry with outgoing lists. Reports any missing laundry item to the supervisor. Informs appropriate personnel of any discrepancies that might occur
- Reply guests’ questions and handle any concerns
- Previous experience in a Banquet or Convention Department an asset
- Bend, stoop, walk, and lift/push/pull up to 50 lbs with or without reasonable accommodation
Entry Houseperson
08/2010
-
01/2013
New York, NY
- Clean meeting space including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping areas and washing walls before and after events
- Clean meeting space, equipment and storage including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping areas and washing walls before and after events
- Full schedule availability required
- Push/pull carts weighing approximately 75-100 pounds
- Lift and move approximately 100 pounds
- Bend, squat, kneel, climb and reach
- Perform tasks requiring sustained repetitive motion
- Operate and control heavy equipment
- Replenish beverages as necessary, and check with guests for overall
Education
Johnson & Wales University (JWU Charlotte)
2005 - 2009
School's Degree in Management
Professional Skills
- Possess basic math and language skills, including the ability to follow instructions and communicate effectively (both verbally and in writing)
- Fluent in English (written and oral) Possess excellent organizational and time management skills
- Have basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette
- Mathematical skills, including basic math are used frequently to ensure the proper set up of tables, settings, chairs, etc
- One - two years prior experience in cleaning hotel guest rooms
- Prior Housekeeping experience required
- Prior Banquets or Housekeeping experience within a full-service boutique or luxury hotel environment required
How to write Houseperson Resume
Houseperson role is responsible for basic, english, organizational, interpersonal, training, math, customer, events, retail, security.
To write great resume for houseperson job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Houseperson Resume
The section contact information is important in your houseperson resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Houseperson Resume
The section work experience is an essential part of your houseperson resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous houseperson responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular houseperson position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Houseperson resume experience can include:
- Perform under pressure effectively for extensive periods of time, while maintaining professionalism
- Banquet experience, including set-up experience required
- Effectively communicate in order to provide service as requested by leads, managers and guests
- No experience required, past work in kitchens, hospitals, university maintenance, past grounds work for country club and other locations might be good
- Prior food and beverage experience, required
- Prior experience in Hospitality prefered
Education on a Houseperson Resume
Make sure to make education a priority on your houseperson resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your houseperson experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Houseperson Resume
When listing skills on your houseperson resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical houseperson skills:
- Good interpersonal and communication skills with proficiency in the English language
- Good service skills
- Communicate effectively with the public and other team members verbally and / or in writing
- Boutique hotel experience and/or experience in hospitality training
- Prior housekeeping experience prefered
- Basic knowledge and skills in a routine housekeeping work desirable
List of Typical Experience For a Houseperson Resume
1
Experience For Banquet Houseperson Resume
- To uphold excellent housekeeping practices to ensure a safe, clean and pleasant working environment. To ‘WORK CLEAN, WORK TIDY’ at all times
- Food & Beverage experience an asset
- Confirm set up with Captain or manager prior to events
- This is an entry level role we are happy to train those with strong work ethic and positive attitude
- Previous hospitality experience as a Houseman
- Valid Alberta/Canadian driver's license required
- Refresh function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas
- Previous food and beverage experience required, preferably in an upscale environment
- Ensure all guest corridors, front and back of house walls and doors, as well as back of house areas are clean, tidy and in good condition
2
Experience For Housekeeping Houseperson Resume
- Lifting objects 25-50lbs on a frequent basis
- Maintaining store rooms. Ensure well stocked, organized and cleaned
- Bring linen to Housekeepers
- Wedding set up – moving tables and chairs
- Being able to lift up to 50lbs
- Completing guest requests
3
Experience For Hotel Houseperson Resume
- Performs manual gardening tasks well (raking, sweeping, mowing, planting, pruning, watering and trash removal.). Works alongside water irrigation system
- Maintain the appearance of banquet and meeting rooms, including vacuuming, dusting, shampooing carpets, cleaning mirrors, marble and other related items
- Frequent reaching, bending, heaving lifting (50 lbs.), and operating heavy machinery
- Use daily checklist to complete projects including scrubbing, polishing and buffing floors
- Complete housekeeping responsibilities as required. Such as, sweeping, mopping and dusting
- Clean assigned areas by using correct equipment and designated cleaning chemicals, according to regulations and requirements
- Properly clean all banquet and meeting space at the beginning, during, and end of events
- Set up the event spaces with materials and equipment according to banquet request orders, including tables, chairs, podiums, beverage stations and flooring
4
Experience For Houseperson AM Resume
- Ensure compliance with: Loss Prevention, Housekeeping Department Operating Procedures, and Standard Operating Procedures
- Complete walkthrough to ensure that opening and closing procedures are taking place daily
- Be an offsite houseman, loading and unloading trucks and setting up large scale events outside the property
- Assist in maintenance department with plumbing, painting, carpet cleaning, and other light maintenance repairs
- Assists taking Private Dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing
5
Experience For Banquet Houseperson / Hour Resume
- To have a working knowledge in reading and interpreting BEOs
- Provides daily cleaning for all of the operations including but not limited to: offices, public spaces, drinking fountains, kitchen, and restroom facilities
- Reports maintenance requests and replacement orders to Engineering Department or Housekeeping Supervisor
- Responsible for the care, handling and storage of all housekeeping equipment placed in his/ her care
- Assist with stripping and cleaning rooms when instructed by the Inspector or Executive Housekeeper
- Assist Room Attendants stripping and cleaning rooms as needed
- Responsible for the setting up of the function rooms, coffee breaks, buffets and bars as needed using a BEO as reference and clean after every function
6
Experience For Lead Houseperson Resume
- Handle guest complaints by following the instant pacification procedures, ensuring guest satisfaction
- Have a complete understanding of and adhere to the company’s policies relating to fire and occupational safety
- Vacuum, sweep, and/or mop public area hallways, stairwells, vending areas, and foyers. Assist with Housekeeping/Maintenance projects as needed
- Follow all company and brand standards in daily cleaning of meeting space and public areas
- Breakdown and setup meeting rooms, including tables, chairs, linen, furniture, decorations etc
- Set up banquet room according to BEO including tables, chairs, linen, silverware and glassware
- Carry out assigned opening and closing side work in an efficient manner
- Assist in the cleaning and restocking of Room Attendant carts
7
Experience For Banquet Houseperson AM On-call Resume
- Responsible for delivering housekeeping related items to guest rooms
- Use basic cleaning supplies and equipment. Adhere to all manufacturer recommendations concerning use and dilution of chemicals
- Clean/polish floors, fixtures, ledges, room heating cooling units, etc., in resident room, recreational areas, etc., daily as instructed
- Handles minor repairs to anything requiring minimal time that would NOTinclude routine maintenance on non-emergency items
- Insures special attention for meeting planners displaying the Omni Gavel Pin
- Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, sleeping rooms, or suites
8
Experience For Overnight Houseperson Resume
- Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas,sleeping rooms, or suites
- Responsible for stocking of all closets and housekeeping carts
- Stand (long period), stoop, bend and lift items weighing up to 50 pounds repetitively during entire shift
- Assist with maintenance of Banquet Set-up office, including cleaning & trash removal
- Responsible for removal/sorting of linen, garbage, and recycling
9
Experience For Floor Houseperson Resume
- Have some knowledge on how to clean a guest room and be able to apply the standards required by the hotel before exiting a room (training is provided)
- Assists in deep cleaning and shampooing carpet and/or furniture
- Assists in other Housekeeping areas including the Laundry as needed
- Inspect and maintain all function space and equipment in working order. Communicate engineering requirements through Synergy
- Responsible for physically establishing the environment, including basic event equipment for all banquets/conventions inside or outside the Convention Center
- Responsible for periodically refreshing rooms according to written instructions
- Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas sleeping rooms, or suites
- Make rounds through the halls each shift to ensure public areas are clean and tidy, taking care to remove or replace anything out of order
10
Experience For PM Houseperson Resume
- Inspect and maintain all function space and equipment in working order. Communicate engineering requirements to C/S Floor Managers and Supervisors
- Responsible for physically establishing the environment including basic event equipment for all banquets/conventions inside or outside the Convention Center
- The flexibility to work on rotating roster, including weekends and public holidays
- Refreshes meeting rooms during meal and office breaks
- Moves conventions material boxes, programs, etc. from hotel receiving docks, registrations areas, sleeping rooms, or suites
- Clean designated public areas including, but not limited to, restrooms, offices, locker rooms, pool area and banquet/event/meeting spaces
- Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment etc
- Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests’ requests
List of Typical Skills For a Houseperson Resume
1
Skills For Banquet Houseperson Resume
- Communicate effectively in English with fellow associates and guests in person, or via a cellphone/radio
- Working front Desk & delivering excellent customer service
- Housekeeping/janitorial experience an asset
- Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals
- Experience working in housekeeping is preferable
- At least 6 months of previous experience working in a similar resort setting
- Supervise Banquet Floor Associates, prioritizing work load and determining labor allocations, based upon time constraints and client demands
- Coordinate and help housekeeping with heavy lifting and priority requests
- 6 months housekeeping experience
2
Skills For Housekeeping Houseperson Resume
- Janitorial or housekeeping experience
- Housekeeping experience preferably in a full service hotel
- Valid drivers’ license and clean driving record (MVR) check for operation of motorized vehicles
- Operate different machines and use cleaning chemicals
- Ensures that attendant carts and housekeeping storerooms are supplied with all hard and soft goods in compliance with departmental SOP’s
- Previous cleaning and/or hotel experience
- Strong working knowledge of passenger van operation and guest service expectations
- Previous cleaning and/or hotel experience is a definite asset
3
Skills For Hotel Houseperson Resume
- 2 – 3 years’ experience as a restaurant server / server in special events / managing of special events preferably in the hospitality industry
- Previous Housekeeping experience an asset; preferably in a Hotel or Residential Club environment
- 6 months- 1 year + experience in food & beverage role
- Some experience in guest service
- Previous Convention Service experience is an asset
4
Skills For Houseperson AM Resume
- Two years of Food and Beverage Experience
- Operates power tool equipment
- Valid & clean drivers license
- Monitor function space and respond to guest needs and changes. Check rooms for proper set, temperature and special requests prior to stated time on BEO
- Strong physical condition required
- Demonstrate “Be the Difference” attitude with guest/employees
- Performing and supervising housekeeping functions such as vacuuming, dusting, polishing, maintaining woodwork and other vital housekeeping functions
- Ensuring the highest level of guest service by embracing Delta’s service philosophy of being welcoming, engaging and exceeding our guests expectations
5
Skills For Banquet Houseperson / Hour Resume
- Bussing, hosting, prepping or cooking at times if needed
- Completing the daily task worksheets accurately and legibly, forwarding the completed sheets to Housekeeping Management and reporting any incomplete tasks
- Reading and writing abilities are utilized often when interacting with guests, coworkers, and supervisors
- Lifting and carrying of banqueting items
- Cleaning, monitoring, and replenishing supplies in the men’s public washrooms
- Stocking and re-stocking housekeeping carts, supply closets, and common area amenities
- Maintaning housekeeping closets and ensuring supplies are fully stocked
6
Skills For Lead Houseperson Resume
- Reading and writing abilities are utilized often with banquet event orders and instructions
- Bending/reaching: 4-6 hrs/day
- Pushing/pulling: 2-4 hrs/day
- Pushing/pulling: 1-2 hr/day
- Bending/reaching: 3 hr/day
7
Skills For Banquet Houseperson AM On-call Resume
- Cleaning and vacuuming of public areas and back offices
- Handling guest request’s for various items including the delivery of cots, cribs, refrigerators, pillows, etc
- Working knowledge of of cleaning equipment,supplies and chemicals used
- Moving and delivering furniture
- Reporting to the Food & Beverage manager, responsibilities and essential job functions include but are not limited to the following
- Observing and reporting all facility deficiencies to maintenance to initiate work orders and expedite repairs
- Noting and reporting inventory shortages to the appropriate authority
- Maintaining cleaning supplies and work area
- Moving furniture, appliances, luggage, linens, etc. to facilitate the cleaning process
8
Skills For Overnight Houseperson Resume
- Having to sometimes be in the dish-pit or housekeeping tasks like vacuum and trash removal
- Reading banquet event orders
- Lifting - Over 20lbs 75 % of work time
- Carrying - Over 20lbs 75 % of work time
- Pulling - Over 20lbs 75 % of work time
- Willing to help housekeepers in their daily responsibilities
9
Skills For Floor Houseperson Resume
- Lifting: 5-6hrs/day required to lift up to 50lbs
- Willing to get dirty and clean up others’ messes
- Reporting lost and found items
- Understanding of BEO's (Banquet Event Orders)
- Bring terry to soiled linen area on a timely basis
10
Skills For PM Houseperson Resume
- Delivering items to guest-rooms
- Keeping the entrances and hallways at guest elevators vacuumed and clean
- Maintaining store rooms and ensure they are well stocked, organized and clean
- Sleeping rooms, or suites
- Caring for the equipment in order to keep clean neat and organized
- Attending pre- meal briefings learn and execute sequence of service
- Standing: 4-6 hrs/day
- Sitting: 0-2 hrs/day
- Sitting: 0-5 hrs/day
List of Typical Responsibilities For a Houseperson Resume
1
Responsibilities For Banquet Houseperson Resume
- Prior Event Set Up experience required
- Communicate effectively with guest in English
- Superior customer service skills with the ability to act consistently with clear ethics and values in accordance to confidentially
- Previous work experience involving adhering to/working with cleaning standards
- Experience in a 4-5 star hotel in Housekeeping
- Six (6) months or more cleaning experience is required
2
Responsibilities For Housekeeping Houseperson Resume
- Great customer service skill
- Previous banquet and/or event set-up experience
- Valid CA driver license required
- 6 months of experience in a similar position
- Operate carpet machine, vacuum, etc
- Cleans Function Rooms Prior to Set-up. Return all equipment to proper storage area
- Three (3) months of previous experience in the hospitality industry or similar environment
- At least six (6) months of hotel experience
- Carrying or lifting items weighing up to 75 pounds and pushing and or puling items up to 300 pounds
3
Responsibilities For Hotel Houseperson Resume
- Working knowledge of professional floor care equipment, various floor surfaces, and the processes required for maintaining them
- Willing to work on a rotating shift basis
- Driving company shuttle as assigned
- Shampooing carpets and upholstery
- Stocking of closets
- Walking: 4-6 hr/day
- Working knowledge of Air Wall System
- Carrying or lifting items weighing up to 75 pounds and pushing and or pulling approximately 300 pounds
4
Responsibilities For Houseperson AM Resume
- Maintaining housekeeping closets and ensuring supplies are fully stocked
- Regular lifting, carrying (up to 50 lbs), pushing, pulling, reaching, stooping, standing and walking
- Satisfactorily perform routine cleaning in public areas, including sweeping and mopping employees elevator landings and vacuuming guest hallways
- Assist in collecting/delivering dirty linen to laundry and assisting with the laundry or housekeeping departments as needed
- Frequent bending, standing, walking and pushing for extended periods of time required
- Assists deep cleaning team with operating shampooer, high dusting, and cleaning of rooms when needed
- Constant kneeling, pushing, pulling and lifting of up to 50lbs
- Frequent lifting and carrying up to 30 lbs; occasional lifting and/or moving up to 50 pounds
- Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, brass awning poles, signage, and entrance
5
Responsibilities For Banquet Houseperson / Hour Resume
- Physical requirements include bending, standing, and walking, and the ability to lift up to 100 pounds
- Reports the need for floor cleaning/polishing and carpet shampoo; coordinates and uses equipment to conduct cleaning procedures
- Responsible for providing housekeeping and utility service for all guest rooms and public areas according to prescribed room set-up standards
- Provide daily cleaning for all of the operation including but not limited to: offices, public spaces, drinking fountains, kitchen, and restroom facilities
- Perform general cleaning tasks using standard hotel cleaning products, as assigned by a manager to adhere to health standards
- Handle physical responsibilities involved with moving and placing event space equipment, including tables, chairs, podiums and other equipment
- Assist in cleaning/maintaining lobby and public areas
- Assist in setup/cleanup of meeting rooms, emptying daily trash, clean lobby area
- Setup of all function/meeting rooms according to the banquet event order and Fairmont standards
6
Responsibilities For Lead Houseperson Resume
- Attend to all needs of the guests during functions, paying special attention to diets or any special orders
- Assist with furniture moving and deep cleaning operations
- Reports any maintenance problems, damage or missing items to proper housekeeping personnel
- Work a full shift (8 hours) walking/standing with or without reasonable accommodation
- Delivers items to room/suite guests upon request, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Unique benefits including discounted lodging, food, retail, and transportation
- Constant lifting and occasionally lifting up to 75 lbs
- Work a flexible schedule including weekends, holidays, late night and early morning shifts as business dictates
7
Responsibilities For Banquet Houseperson AM On-call Resume
- Constant standing and walking through shift
- Availability to work all shifts (mostly evening shifts) including weekends and holidays
- Work an 8 hour shift standing and walking for long periods
- Handle heavy laundry and carts utilizing proper lifting methods
- Responsible for set-up, break down and cleaning of all banquet spaces and functions. Assisting guest in functions areas as needed
- Unique benefits including discounts on transportation, golf, food, retail, and lodging
- Unique benefits including discounted lodging, food, golf, and retail
- Unique benefits including food, lodging, gear, and golf discounts
8
Responsibilities For Overnight Houseperson Resume
- Assures that every area is clean and everything is in proper working order
- Safely use all cleaning equipment and chemicals; Flexible schedule including days, nights, weekends and holidays
- Meet Penn National Gaming’s requirements regarding MVR
- Constant lifting and occasionally lifting up to 30 lbs
- The flexibility to work on a rotating roster, including mornings, afternoons, weekends and public holiday
- Assists housekeepers by clearing linens and other items in common hallways
- Unique benefits transportation, retail, food, and lodging discounts
- Transports dirty linens/towels, removes from Housekeeper’s cart, to the linen room and loading dock
9
Responsibilities For Floor Houseperson Resume
- Have a complete understanding of the hotel’s Employee Handbook and adhere to the regulations contained within
- Clean and maintain the back of the house area, including the employee break room, executive offices, the hotel laundry room, and the employee restroom
- Keeps areas by the vending machines clean
- Knock before entering patient / resident room
- Cleans wall, ceilings, vents, windows, and areas outside of building, as specified
- Monitor, clean & replace wastebaskets in meeting rooms & registration desks
- Supervise the set-up, maintenance and break-down of banquet\meeting rooms
- Clean staff cabins including washrooms and hallways
10
Responsibilities For PM Houseperson Resume
- Clean and maintain all staff areas (outside grounds, R&R room, training room & laundry rooms)
- Assist in the deep cleaning of guest rooms
- Completes guest requests using silver tray when applicable
- Interior vent and light fixture cleaning
- Ensure that all housekeeping closets are kept stocked, neat and orderly at all times
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