Housing Manager Resume Sample
Renee Veum
932 Sawayn Valleys,
Detroit,
MI
+1 (555) 127 3381
Work Experience
Housing Manager
05/2015
-
PRESENT
Philadelphia, PA
- Think ‘out of the box’ and to respond quickly to challenging opportunities on the ground
- Represent and role model the company’s values in safety, ethics, and professionalism
- Develop and implement an overall territory game plan that maximizes the opportunity for success
- Develops and delivers the customer-specific Trus Joist value proposition solutions and software solutions that quantifiably demonstrate improved returns for the builder
- Focused on selling solutions to generate profit. Ability to demonstrate value to the builder’s bottom line in order to capture profit throughout the channel
- Skilled in business acumen, financial competency and negotiation
- Creativity “able to think outside of the box”
- Sell a broad portfolio of products
- Assist in developing communities that support pre-college students’ holistic growth and well-being
Assistant Housing Manager
11/2008
-
11/2014
Philadelphia, PA
- Serve on-call in regards to housing assignment and curfew sheet issues
- Skill in conducting regular or periodic reviews of subordinate organization housing programs and evaluating results as well as directs and conducts meetings to assess accomplishment of DRU or HQ USAF program requirements included in Duty 5 above
- Prior experience with property management, housing administration, human resources, security and/or building maintenance an asset
- Proven leadership experience is required
- Effectively manage challenging situations; balancing empathy with assertiveness
- Computer literate of with MS Word, Excel, Outlook and internet required
- Experience with rent and purchase requisition systems an asset
- Acute knowledge of Alberta’s Residential Tenancy Act, Employment Standards and Labor laws an asset
Event Housing Manager
04/2003
-
06/2008
Chicago, IL
- Participate in recognition activities. Support and inspire the operating area’s participation in companywide initiatives such as Environmentality, Diversity & Inclusion, Recognition, VoluntEARS, etc
- Raising LPO’s and seeing them through to approval for any accommodation related matters
- Investigating any colleague’s accommodation requests and communicating if feasible or not
- Communicates with EF sales offices worldwide (concerning logistics and students’ discipline & welfare)
- Organizes students’ airport transfers
- Proven Excel , Word and proficiency with other Microsoft Office applications
- Exceptional quantitative and analytical skills, with an attention to detail
- Strong written and verbal communication skills and accomplished active listener
Education
California State University, Northridge
1997 - 2002
Bachelor's Degree in Related Filed Plus
Professional Skills
- Demonstrated experience managing affordable and community development housing programs
- Approximately 3 years of hotel/housing experience with at least 1 year of reservation/scheduling experience
- Multi-task and effectively prioritize and manage time and workload
- Working experience of inventory and rotation operations
- Skill in conducting audits or studies, evaluating the results, determining the feasibility of necessary repair.
- Skill in analyzing, interpreting, and applying a wide variety of policies and procedures
- Industry-related experience required (i.e. meeting planning, on-site logistics, hotel reservations management, or meeting registration)
How to write Housing Manager Resume
Housing Manager role is responsible for planning, software, retail, finance, credit, training, purchasing, security, reporting, education.
To write great resume for housing manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Housing Manager Resume
The section contact information is important in your housing manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Housing Manager Resume
The section work experience is an essential part of your housing manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous housing manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular housing manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Housing Manager resume experience can include:
- Work independently and within a team to build relationships and interact effectively
- Experience in Residential Life, Student Housing, Building Management, and/ or Operations
- Proactively initiate projects to improve student and staff experience within the Housing Department
- Team player, self-motivated and strong work ethic. Ability to complete projects on time
- Managing unique billing situations and provide accurate reporting to hotel and client
- Handling of all room move requests as per policy
Education on a Housing Manager Resume
Make sure to make education a priority on your housing manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your housing manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Housing Manager Resume
When listing skills on your housing manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical housing manager skills:
- Communicate effectively orally and in writing. Ability to lead, manage, and supervise a staff
- Effectively manage expenses and control of assets, while adhering to annual Colleague Services budgets and monthly forecasts
- Effectively maintain and pursue positive relations with outside vendors including management teams of external residences
- Demonstrated knowledge of affordable housing lending practices including underwriting and feasibility analysis
- Skill in analyzing, interpreting, and applying a wide variety of policy and procedures
- Skill in conducting regular or periodic audits or studies, and evaluating results to assess accomplishment of program requirements
List of Typical Experience For a Housing Manager Resume
1
Experience For Assistant Housing Manager Resume
- To be solely responsible for following up on accommodation, maintenance, cleaning, energy, transportation and rental contracts and payment with finance as well as their expiry and to solve any related issue under the supervision of Director of Human Resources
- Create an environment in which both external candidates and colleagues experience the IHG Trues hospitality Commitment
- Work in collaboration with other departments on campus and globally to ensure the best possible experience of the residents of the Hult Lodge
- Providing specialized services to high level attendees
- Support for and enhancement of existing client teams including providing interim cover
- Make written and oral reports/recommendations to the governing board concerning the operation of the community
- Knowledge of Federal, DoD, USAF, and MAJCOM housing and furnishing management principles, theory, policies, directives, and procedures
- Finalize housing billing
2
Experience For Employee Housing Manager Resume
- To coordinate with the maintenance team, contractors and the Engineering Department on repairs and maintenance follow up
- To ensure the maintenance of a record of all roster work performed by the outsourced contractors of the cleaning company, maintenance and transportation
- Serves as primary quality assurance evaluator (QAE) for contracts such as housing maintenance and furnishings management
- Make routine inspections of the community to assure that established policies and procedures are being implemented and followed
- Manages the off-base housing referral program through locally established policies and procedures and liaison with civil authorities and property owners/agents
- Accurate forecast for hotel room block - including peak and shoulder nights based on venue and dates
- Use of placeholder names on rooming list when registration numbers fall short due to slow registrations
- Liaise with Regional Purchasing Manager for supplies and new purchases
3
Experience For Event Housing Manager Resume
- Responsible for unaccompanied personnel housing management for permanent personnel assigned to RAF Lakenheath
- Provides quality customer service and recommends Improvements to the Housing Manager
- Serves as the Installation Commander's representative In unaccompanied housing matters
- Manage the housing department’s day-to-day operations and residential life programs for a community of approximately 150 students
- Recruit, train and manage the Housing team to ensure that the department’s coordinated efforts provide high quality services and support to the residents
- Manage the Intake, Rotation and Move-Out for all students staying at the Hult Lodge
4
Experience For Asset Manager Housing Resume
- Reinforces the Hult Honor Code and housing policy violations, handles student conduct meetings
- Work collaboratively, lead, organize, and improve workflow, internal processes, and projects within the housing department
- Plans, develops, and directs logistical and coordination support for multiple and simultaneous billeting and furnishings support requirements. (5%)
- To advise the Director of Human Resources for any breach, expiry, renewal or cancellation of any contract related to staff accommodation and facilities
- To ensure periodic inspections of all staff houses including inside and outside areas to ensure proper cleaning and maintenance, i.e. flats, recreation rooms, sports facilities, laundry rooms, TV rooms and to implement Human Resources policies and procedures
- To be solely responsible of planning and implementing the staff rooms, apartments, and temporary accommodation allocation in or outside the staff accommodation according to the employees’ benefits and to the best interest of the company
- To ensure the check and coordination of the pest control in the staff houses
- To ensure the inspection of all linen to ensure that they are being used properly and are in good condition and keep an inventory for linen replacement when applicable
5
Experience For High Density Housing Territory Manager Resume
- To ensure that extra furniture, linen and any other equipment are properly stored and inventoried
- To ensure the record of water and electricity consumption in the staff house at the end of each month
- To maintains all employee notice boards at the staff accommodation and to ensure that all necessary information is dispatched to employees by all convenient means of communication
- To assist with the exit formalities of employees leaving the services of the hotel and ensure leavers clearance is completed
- To ensure the up-keep of efficient records and filing for all contracts, invoices, support documents, inventories and any other necessary documents related to the management of accommodation and transportation of employees
6
Experience For Cdbg-dr Housing Manager Resume
- Assist in checking and maintaining the team members facilities – cafeteria, notice boards, lockers, waiting room etc
- To ensure that check-in is done for each new employee and check-out is done for any employee changing his accommodation or leaving it
- To inform Human Resources team for the arrivals and no show-up for new employees
- To report all employees’ comments and complaints in a timely manner and assist them if feasible at his/her level or give them the right feedback
- To deal with all comments or complaints from government institution in case of emergencies and report to management in a timely manner
- Strip dirty linens/towels and removed used amenities on a check-out room
7
Experience For Housing Assistance Case Manager Resume
- Check supplies and stocks on a regular basis
- Listen and respond to inquiries made by team members using a clear speaking voice to meet their needs. Assists incoming employees, managers or candidates and provides accurate information. Greets internal and external customers in a friendly and professional manner and handles requests in an efficient manner
- Uses the property’s equipment in a safe manner and efficient manner
- To control cleanliness of the recreation areas, tea rooms, gym and ladies and gents toilets daily
- To report any maintenance requirements to the accommodation manager
8
Experience For Housing Element Chief / Asset Manager Resume
- Carry out the fire, safety and evacuation procedures as required by the Hotel Fire Policy
- Comply with the hotel standards in relation to hygiene and personal presentation
- Comply with the hotel’s health, safety and hygiene policy
- Directs the administration, occupancy, termination, and contract activities of all permanent party and government controlled housing, including accompanied and unaccompanied personnel
- Manages the off-base housing referral program through locally established policies and procedures and liaison with civ ii authorities and property owners/agents
- Directs and controls funding for Family and Unaccompanied Housing budgets
- Performs or directs periodic or unscheduled studies, reviews, audits, inquiries and inspections to make determinations and/or recommendations on such issues as housing costs, conditions, utility costs, needs and construction requirements
- Directs work through subordinate supervisors
9
Experience For Live-in Housing Manager Resume
- To conduct daily inspections of all Accommodation including inside and outside areas to ensure proper cleaning and maintenance, i.e. Villas, recreation rooms, sports facility
- To record water and electricity consumption in the Housing at the end of each month, and to bring to the attention of the Director of Human Resources irregularities and/or excess consumption
- Constantly coming up with suggestion and innovative ideas to solve day to day problem and to cut cost on unwanted expenses
- Monitor the safety, security, fire support, evacuation plans and coordinate with the Engineering department with concerns if any
- To ensure the timely removal of sewage
- Spot checks on a weekly basis for all colleague villas and action any further follow up issues (i.e., noise complaints, obstruction of common areas, etc breach of Housing Rules & Regulations)
- Directs the administration, occupancy, termination, and contract activities of all permanent party and government-controlled housing, including accompanied and unaccompanied personnel
10
Experience For Asset Manager, Student & Senior Housing Resume
- Manages the off-base housing referral program through locally established policies and procedures and liaison with civil authorities and property owners/agents. Provides detailed information to members on available housing in the area, and community support facilities and services
- Directs and controls funding for Family and Unaccompanied Housing budgets. Develops and controls program requirements based on workload, past experience, anticipated strength, number, type, and condition of existing facilities, and available community support for housing
- Directs work throughsubordinatesupervisors.Oversees the overall planning, direction, and timely execution of housingprogramactivities.Determines goals and objectives for each subordinate supervisor and section. Develops or oversees the development of work plans used by supervisors
- Maintains an effective and efficient furnishingsmanagementoperation.Provides furniture,appliances and amenities for UPH, transient, TLF, UNCOQ, and UOQ quarters. Budgets all facets of the furnishings program to include warehousing, replacement, repair, pickup, and delivery
- Represents the organization in installation meetings and/or various conferences and meetings with local officials and other federal, state, or legal organizations concerning current housing programs, practices, and trends
- Directs and administers a complex housing program. Represents the DRU housing program with a wide variety of internal and external officials
List of Typical Skills For a Housing Manager Resume
1
Skills For Assistant Housing Manager Resume
- Influencing / coaching / counselling others
- Creating housing related memos and forms as required
- Updating housing inventory & stock on a monthly basis
- Updating housing master logbook & room allocations as required
- Monitoring of service standards
- Follow the opening and closing procedures for the communal gym room and communal space surrounding area as laid down by the HR Manager
- Responsible for the safety and well being of all the Hotel associates using the communal gym and surrounding facilities (see “Gym Procedures”)
- Assist the HR Manager in identifying and resolving all associate problems related to housing and personnel welfare
2
Skills For Employee Housing Manager Resume
- Assist the HR Manager in identifying ways of cutting costs in the housing
- A thorough understanding of Furnishings management including all facets of military in and out-processing
- Prepare employee housing for winter shut down and reopening in the spring
- Create and devise a cleaning plan for the housing complex
- Handle associate complaints involving housing related matters
- Responsible for the supervision of maintenance and cleanliness in the recreational areas of the housing including the Gym, internet room and common area
- Ensure any furniture or housing related items received in the housing are signed off, backed up and filed for future reference
- Supervise the housing attendants and ensure clear communication and task delegation at the housing
3
Skills For Event Housing Manager Resume
- Update the housing notice board at the housing & ensure the HR notice boards are up to date
- To assist the HR Manager to implement all the existing rules and regulations of the housing compound
- Knowledge of Federal housing and furnishing management principles, theory, policies, directives, and procedures
- Allocation of all staff to housing based on Grading, Gender and Nationality as best
- Manage no shows, contacting "missing" guests and determine whether to hold or release rooms without penalties
4
Skills For Asset Manager Housing Resume
- Participate and support long term strategic planning for employee housing
- Oversee the management of department accounting procedures including rent deductions/collections, monthly reports, payroll administration, etc
- Support students of concern by providing guidance and referring them to appropriate resources
- Source and procure common area and individual room items such as furniture, bedding, cleaning supplies, fixtures, etc
- Oversee the administrative processing and maintenance of Housing documents to reflect losses, gains or applicable changes of personnel and equipment. (10%)
- Lead the on-boarding of international hires on J1 visas and maintain compliance of documentation, process and I9 processing
- Maintain cleanliness and upkeep of employee housing facilities by partnering with the maintenance department and management
5
Skills For High Density Housing Territory Manager Resume
- Allocate accommodation appropriately ensuring that student requirements are met
- Manage student conduct processes for the housing community
- Current Driver’s Licence and a willingness to drive to other FACS Housing Offices across the district is an essential requirement for this role
- Ensure all housing complaints are logged into the maintenance logbook
- Ensure all tasks are carried out as per maintenance logbook and delegated to housing attendants
- Liaise with the Human Resources department for associate resignations and leavers to ensure housing clearance procedures are completed
- Track all housing related keys and ensure proper storage in key cabinet
- Prepare monthly attendance sheets for the housing department
- Ensure that your prescribed uniform is worn at all times during your shift and that it is neatly clean and neatly pressed
6
Skills For Cdbg-dr Housing Manager Resume
- Supports organization of any HR related events within the hotel and housing
- Knowledge of Federal, DoD, HQ USAF, and MAJCOM housing and furnishings management principles, theory, policies, directives, and procedures
- Knowledge of housing property/asset management principles, concepts, and methodologies
- Knowledge of common business accounting principles and procedures and generally accepted financial management principles and standards
- Knowledge of appropriated fund budget system and contracting provisions sufficient to ensure proper negotiations or commitment of government funds
- Knowledge of area ordinances, laws, and requirements governing the occupancy, constructions, use, and
- Knowledge of Federal, DoD, HQ USAF, USAFE, USAREUR, and MAJCOM housing and furnishings management principles, theory, policies, directives, and procedures
7
Skills For Housing Assistance Case Manager Resume
- To implement Policies & Procedures in relation to cleaning, inspections, deductions and penalties, check-in and check-out, welcome pack, etc
- Assists during activities particularly those which are held at the Accommodation
- To ensure that working areas are free from blockages, rubbish etc
- Review master hotel bill for accuracy and reconcile final billing
- Collaborate with Event Technology Manager to develop website to support housing registration
8
Skills For Housing Element Chief / Asset Manager Resume
- Download and modify rooming list to comply with hotel needs
- Manage distribution of housing confirmations
- Manage all additions, changes, and deletions to rooming lists
- Confirm billing arrangements with event management team
- Manage guarantees and billing arrangements with event management team
9
Skills For Live-in Housing Manager Resume
- Manage all aspects of rooming list to include no-shows (keep or release rooms), early arrivals, later departures, and cancellations
- Manage commissions commercially ensuring agreed margins are protected and enhanced where possible
- Develop and deliver innovative and value-adding asset solutions for clients
- Provide information and reporting to client as required
- Familiar with U.S. Army Protocol or DPW Housing operations
- Assigns rooms for arriving employees
- Prepare room for the arrival of new employee according to the required standards
- Compliance with legislation and policy requirements and to support performance reporting
- Ensure each new resident is provided with adequate, clean and well maintained housing and is communicated with appropriately before arrival
10
Skills For Asset Manager, Student & Senior Housing Resume
- Ensure quality of units and supplied furniture and fixtures are maintained and tracked, including any preventative measures
- Oversee uniform exchange counter, building maintenance, room inspections, room-change assignments and key control
- Communicate, administer and enforce policies and procedures outlined in Colleague Housing Handbook & Contract with all residents
- Respond to security reports, and administer resident sanctions up to and including evictions
- Track and maintain all existing and new lease files
- Provide leadership, career development, coaching, and performance management for all colleagues in department
- Create and implement annual departmental goals, including action plans to address any concerns from the Employee Engagement Survey
List of Typical Responsibilities For a Housing Manager Resume
1
Responsibilities For Assistant Housing Manager Resume
- Respond to incidents in a composed and effective manner
- Participates in the administration of financial management and the validation of budget requirements for the entire housing program
- A valid driver's license from country of origin and the ability to obtain a U.S. Government Motor Vehicle Operator's license and Kuwait Driver’s License
- Have a good command of military rank structure – preferably familiar with related US Army regulation and pamphlets
- Working with clients to identify requirements, both immediate and strategic
- Knowledge of Federal, DoD, HQ USAF, and MAJCOM housing and furnishing management principles, theory, policies, directives, and procedures
2
Responsibilities For Employee Housing Manager Resume
- Serves as the asset manager at the installation to ensure the health of the privatized housing program
- Administers the financial management program for the housing privatization project
- Directs, organizes and plans the activities of the organization for Unaccompanied Housing (UH), Furnishings Management Operations (FMO), and Housing Relocation and Referral Services
- Plans, organizes, and directs activities ensuring that housing facilities provided comply with legal and regulatory requirements and meet customer needs
- Participates in the administration of housing facility management
- A covering letter (1 pages maximum) which provides contact and general information about yourself
- Directs work through subordinates work leaders
- Represent the community at and participate in top level meetings as directed
3
Responsibilities For Event Housing Manager Resume
- Maintain an adequate liaison with families and residents. Maintain a good public relations/admissions program that serves the best interest of the community and community
- Registration needs - what types of information to collect for client and team
- Monitor pick up and report to clients on potential attrition penalties
- Act as liaison for client, attendees and hotel to manage changes and requests
- Review hotel lists for accuracy to ensure reservations and changes are processed correctly
- Continuous communication with all parties involved, i.e. client, guest and hotel staff
4
Responsibilities For Asset Manager Housing Resume
- Resolve any problems for guests - no shows and walk in's
- Assist with onsite registration if needed
- Request corrections and credits if needed
- Serve as primary contact for Event Logistics Manager or client
- Manage "placeholders" to avoid attrition and fees
- Confirm VIP arrangements with event management team and the hotel
- Communicate and confirm special requests for hotel as directed by the event management team
5
Responsibilities For High Density Housing Territory Manager Resume
- Create and maintain "onsite" list of attendees, to include walk-ins and cancellations
- Receive arrival/in-house report from hotel daily
- Manage all room changes
- Reconfirm VP and VIP suites/amenities
- Provide Event Logistics Manager, Tradeshow Manager, or Client with final charges to include T&E
- Provide final pick-up report to Event Logistics Manager, Tradeshow Manager, or Client
- Liaise with Human Resources, Maintenance, Security and Executive members, to maintain communication, and to ensure support and assistance is acquired
- Adhere to any and all legislative requirements
- Conducts surveys and records data
6
Responsibilities For Cdbg-dr Housing Manager Resume
- Define in conjunction with the Director of Operations the Accommodation budget and gain approvals, managing and monitoring to remain within budget throughout the year
- Define and implement emergency and incident procedures to ensure a safe environment for students and staff at the Hult Lodge
- Develop and implement Residential Life event and program guidelines for the Hult Lodge community
- This is a Live-In position
- Directs and supervises the administration, occupancy, and termination of all permanent party housing, including accompanied and unaccompanied personnel for large-scale installation programs with complex housing assignments
7
Responsibilities For Housing Assistance Case Manager Resume
- Administers the approval process for off-base housing rental agreements through locally established policies and procedures and liaison with property owners and/or managers
- Performs and participates in periodic or unscheduled studies, surveys, reviews, audits, inquiries and inspections; evaluates results; and recommends necessary actions for needed improvements
- Evaluates local housing plans concerning leasing or construction of privatized housing facilities
- Administers the Temporary Living Allowance (TLA) program
- Manage the day to day cleaning of billets which house the PCS, TCS, TDY, and R&R Soldiers. (5%)
- Responsible for Key control, property book, and GFE accountability of all equipment for the housing office. (10%)
- Recommends changes, improvements, and amendments to local, adapted housing policy
8
Responsibilities For Housing Element Chief / Asset Manager Resume
- Oversees the housing referral program through locally established policies and procedures and liaisons with civil authorities and property owners and agents
- Able to react to last minute changes in a timely manner. (5%)
- Interfaces with designated government representatives (i.e. COR, ACO, ACC), Vectrus K-BOSSS Management, and other Vectrus Contractor elements to assure smooth operations and compliance with Government directives, standards, and needs. (5%)
- Responds to all Quality/Safety non-compliance concerns/issues (i.e. Customer comments, ICARs, NCR’s) to quickly resolve findings, identify, and implement measures to prevent further occurrences (5%)
- Develops SOP’s, work instructions, and training plans that support contractual requirements (10%)
9
Responsibilities For Live-in Housing Manager Resume
- Reviews and approves bi-monthly work schedules, subordinate work assignments, time cards, and initiates overtime forecasts requests as needed to meet mission requirements. (5%)
- When opening occur in the sections, request replacements through the Sr. Housing Manager, and assists as necessary in the interviewing process and recruitment of potential candidates for employment to housing. (5%)
- Administer and lead the associate on-boarding process for all Front Line Associates and seasonal manager
- Standard and automatic transmission vehicles (i.e., Sedan, SUV’s, Pick-up Truck, Cargo Van)
- Computer, laptops, scanners, printers, faxes, other network equipment and other general office equipment
- Administer the employee recreation programs to make sure there are safe and wholesome activities for employees to participate in
10
Responsibilities For Asset Manager, Student & Senior Housing Resume
- Assist in retail and facilities operations in off season
- Able to work in a variety of weather conditions
- Plans, schedules, and coordinates management activities to evaluate overall performance of privatized housing including occupancy requirements, maintenance, budget and financial controls, administrative procedures, and resident relations as they comply with the transaction documents
- Place welcome amenities (item to be determined) in all rooms prior to arrival
- Oversees activities associated with the Management Review Committee (MRC) and other high-visibility interest programs
- Relate effectively to diverse groups of people from all social and economic segments of the community and be aware of the community’s resources
- Liaise with the Human Resources department for new hire arrivals in or order to prepare new hire amenities and arrival experience
- Ensure cleanliness of all new hire apartments prior to new hire arrivals
- Ensure that all the preventive maintenance, work orders and assignments are carried out in timely and cost effective manners
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